building development teams empathy for the user
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Building Dev Teams Empathy for Users
By Zee Spencer
LeanDogA N A G I L E S O F T W A R E S T U D I O
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
Empathize with the Development Team
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
Find Match Points
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
What do they...
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
Fear
CraveLaugh at
Make fun of
Swear atTalk about
Spend money onIgnore
Sunday, October 9, 11
And Genuinely Connect
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
Play a gameWatch a movie
Sit in their room/cube
Be interested in themEat lunch
Grab drinks
Sunday, October 9, 11
Feel Their Pain
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
Legacy Systems are Painful
It is VERY difficult to make technology simple
Beautiful InteractionsRequire New Tech and Tools
Sunday, October 9, 11
Learn Their Language
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
TryRubyRailsForZombies
Clean CodeLearn Python The Hard Way
Apprenticeship Patterns
Sunday, October 9, 11
Ask For Help
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
“Hey, I was wondering if you could tell me how crazy I’m being right now...”
Sunday, October 9, 11
In User Tests
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
“Could you watch this and tell me what
you notice?”
“How can this test be better?”
“Can you help meget this set up?”
Sunday, October 9, 11
When Use Case Modeling
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
“Am I missingany systems?”
“What could makethis hard to make?”
“Are there edge cases I don’t understand?
Sunday, October 9, 11
When Building Personas
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
“What about this person
doesn’t make sense?
“What part of the app does this
person use the most?”
“Which customer does this remind you
of?”
Sunday, October 9, 11
Make Your Users Human
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
Personas
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
Stick Them On The Wall
Sunday, October 9, 11
Bring Users to Devs
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
(I swear, coders don’t bite!)
Sunday, October 9, 11
Get Organized
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
User ActivitiesHave Many
User Tasks/Stories
Use CasesHave Many
Have Many
Scenarios
Sunday, October 9, 11
Story Mapping
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
Savefor laterShare it
Find cool thingon google chrome
on iPhone
on firefox
on twitter client
Release Aon g+ on twitter
via email on delicious
on pinboard
Release B
Release Con chrome bookmarks
on firefox bookmarks
Release D
Activities
Stories
Sunday, October 9, 11
User Stories/Tasks
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
In order to...
As...
I Want...
Short Title
Sunday, October 9, 11
Story TestingTiny Scenarios
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
Given... When... Then...I’ve connected
my twitter accountI share the cool thing on twitter
the tweet is tagged with #coolthingsharer
I’ve not connected my twitter account
I start sharing the cool thing
I can’t share the cool thing on twitter
I’ve not connected my twitter account
I start sharing the cool thing
I have the option to connect my twitter account
Sunday, October 9, 11
Oh Yeah. Build These Together
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695Sunday, October 9, 11
When we make things, we care about them.
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
(And we learn way more)
Sunday, October 9, 11
Some Giants Whose Shoulders I Stand On
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8695
Josh Walsh
Davin Granroth
Christina YorkJeff Patton
Lisa Crispin
Robert C Martin Anderson Cooper
Mel Bugai
Indi YoungDon NormanDale Carnegie
Sunday, October 9, 11
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