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Business and
Administrative Services
Career Field Technical Content Standards Document
REVISED NOVEMBER 13, 2008
With Academic Content Standards in
English Language Arts, Mathematics and Social Studies
July 2008
S t a r k C o u n t y Co l l e g e T e c h P r e p C o n s o r t i u m
The Stark County College Tech Prep consortium is comprised of representatives from local business and industry and the following educational institutions:
Alliance City Schools Minerva Local Schools Brown Local Schools North Canton City Schools Canton City Schools Northwest Local Schools
Canton Local Schools Osnaburg Local Schools Fairless Local Schools Perry Local Schools Jackson Local Schools Plain Local Schools
Lake Local Schools Sandy Valley Local Schools Louisville City Schools Stark County JVSD
Marlington Local Schools Stark State College of Technology Massillon City Schools Tuslaw Local Schools
Stark County College Tech Prep Consortium Staff
Jennie Royer – Director Shelly McCombs – Associate
Cheryl Robinson – Transitions Coordinator Susanne Clark – Administrative Assistant
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Stark County College Tech Prep Consortium Business and Administrative Services
TCP & Program Review Panel November 13, 2008
Business/Industry/Labor Representatives
Nicole Steele Angel Devose Therapy Partners PTA Colfos Manufacturing, Inc. Denise Darnley The Timken Company
Secondary Educators Jason Conrad Joy Minor Perry High School Perry High School Barb Palmer Mitch Kirchbaum Massillon Washington High School Massillon Washington High School Michelle Natural Kim Nidy Jackson High School Hoover High School Nicole Makowski Michelle Allison-Palmer Hoover High School Sandy Valley High School Kate Wiles Susan Grady Dalton Schools R G Drage Career Center Tod Krino Gary Isler R G Drage Career Center GlenOak High School Meredith Duncan Susan Everhart Lake High School Lake High School Brenda Leedy Julie Strancar R G Drage Career Center GlenOak High School
Associate Degree Educators
Jerry Myers Sue Bennett Stark State College of Technology Stark State College of Technology Cindy Close Amy Tracey Stark State College of Technology Stark State College of Technology
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Table of Contents Program Description
• Foreword .......................................................................................................................................... v • Acknowledgements ........................................................................................................................ vii • Business and Administrative Services Career Field Technical Content Standards Document ....... ix • Futuring Panel ................................................................................................................................. xi • Postsecondary Deans of Business and College Tech Prep Coordinators Panel ............................ xiii • Business Panels .............................................................................................................................. xv • Educator Panels .............................................................................................................................. xx • Business and Administrative Services Alignment Panel ............................................................. xxii • Philosophy and Principles for Implementation ........................................................................... xxiv • Ohio Career Field Technical Content Standards .......................................................................... xxv • Career Pathways ......................................................................................................................... xxvi • Structure and Format.................................................................................................................. xxvii • Definitions and Codes ................................................................................................................. xxix • Sample Competency .................................................................................................................... xxx • Business and Administrative Services Definitions ..................................................................... xxxi
Business and Administrative Services Units ...................................................................................... xxxiii 2008 Business and Administrative Services Competency Chart .................................................... xxxvii
Business and Administrative Services Career Field Standards • ADMINISTRATIVE AND PROFESSIONAL SUPPORT PATHWAY • Management ..................................................................................................................................... 2 • Entrepreneurship .............................................................................................................................. 7 • Marketing ...................................................................................................................................... 12 • Customer Relationship Management ............................................................................................. 14 • Business Law ................................................................................................................................. 19 • Risk Management .......................................................................................................................... 24 • Communication Skills .................................................................................................................... 29 • Emotional Intelligence ................................................................................................................... 37 • Professional Development ............................................................................................................. 45 • Money and Personal Finance ......................................................................................................... 47 • Economics ...................................................................................................................................... 51 • Accounting ..................................................................................................................................... 58 • Financial Management ................................................................................................................... 64 • Technology .................................................................................................................................... 66 • Information Management ............................................................................................................... 77 • Knowledge Management ............................................................................................................... 80 • Operations Management ................................................................................................................ 82 • Project Management ...................................................................................................................... 88 • Human Resources Management .................................................................................................... 97 • LEGAL MANAGEMENT AND SUPPORT PATHWAY • Management ................................................................................................................................. 103 • Entrepreneurship .......................................................................................................................... 109 • Marketing .................................................................................................................................... 113
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• Customer Relationship Management ........................................................................................... 118 • Business Law ............................................................................................................................... 121 • Risk Management ........................................................................................................................ 128 • Communication Skills .................................................................................................................. 133 • Emotional Intelligence ................................................................................................................. 143 • Professional Development ........................................................................................................... 153 • Money and Personal Finance ....................................................................................................... 156 • Economics .................................................................................................................................... 160 • Accounting ................................................................................................................................... 166 • Financial Management ................................................................................................................. 172 • Technology .................................................................................................................................. 176 • Information Management ............................................................................................................. 188 • Knowledge Management ............................................................................................................. 194 • Operations Management .............................................................................................................. 196 • Project Management .................................................................................................................... 202 • Human Resources Management .................................................................................................. 203 • Legal System ................................................................................................................................ 207 • MEDICAL MANAGEMENT AND SUPPORT PATHWAY • Management ................................................................................................................................. 211 • Entrepreneurship .......................................................................................................................... 221 • Marketing .................................................................................................................................... 226 • Customer Relationship Management ........................................................................................... 231 • Business Law ............................................................................................................................... 235 • Risk Management ........................................................................................................................ 241 • Communication Skills .................................................................................................................. 247 • Emotional Intelligence ................................................................................................................. 255 • Professional Development ........................................................................................................... 264 • Money and Personal Finance ....................................................................................................... 266 • Economics .................................................................................................................................... 269 • Accounting ................................................................................................................................... 276 • Financial Management ................................................................................................................. 284 • Technology .................................................................................................................................. 288 • Information Management ............................................................................................................. 299 • Knowledge Management ............................................................................................................. 306 • Operations Management .............................................................................................................. 308 • Project Management .................................................................................................................... 315 • Human Resources Management .................................................................................................. 316 • MANAGEMENT PATHWAY • Management ................................................................................................................................. 321 • Entrepreneurship .......................................................................................................................... 329 • Business Analysis ........................................................................................................................ 334 • Marketing .................................................................................................................................... 339 • Customer Relationship Management ........................................................................................... 343 • Business Law ............................................................................................................................... 347 • Risk Management ........................................................................................................................ 352 • Communication Skills .................................................................................................................. 359 • Emotional Intelligence ................................................................................................................. 366 • Professional Development ........................................................................................................... 375
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• Money and Personal Finance ....................................................................................................... 377 • Economics .................................................................................................................................... 381 • Accounting ................................................................................................................................... 388 • Financial Management ................................................................................................................. 394 • Technology .................................................................................................................................. 396 • Information Management ............................................................................................................. 407 • Knowledge Management ............................................................................................................. 412 • Operations Management .............................................................................................................. 414 • Project Management .................................................................................................................... 430 • Human Resources Management .................................................................................................. 439 • POSTSECONDARY HUMAN RESOURCES MANAGEMENT SPECIALTY • Management ................................................................................................................................. 462 • Entrepreneurship .......................................................................................................................... 467 • Marketing .................................................................................................................................... 472 • Customer Relationship Management ........................................................................................... 474 • Business Law ............................................................................................................................... 476 • Risk Management ........................................................................................................................ 481 • Communication Skills .................................................................................................................. 487 • Emotional Intelligence ................................................................................................................. 494 • Professional Development ........................................................................................................... 503 • Money and Personal Finance ....................................................................................................... 505 • Economics .................................................................................................................................... 509 • Accounting ................................................................................................................................... 516 • Financial Management ................................................................................................................. 522 • Technology .................................................................................................................................. 524 • Information Management ............................................................................................................. 534 • Knowledge Management ............................................................................................................. 537 • Operations Management .............................................................................................................. 539 • Project Management .................................................................................................................... 544 • Human Resources Management .................................................................................................. 545
Appendices • Appendix A –Professional Associations and Certifications ........................................................ 568 • Appendix B – Bibliography ......................................................................................................... 575 • Appendix C – Ohio Tech Prep Consortia .................................................................................... 584
Foreword The Business and Administrative Services Career Field Technical Content Standards form the curricular framework for Ohio College Tech Prep and career-technical education programs in the Business and Administrative Services career field. This document reflects the career field framework outlined in Ohio Administrative Code 3301-61-03 (Criteria for Secondary Workforce Development Programs). This document represents a collaborative effort of the following professional partners: the Ohio Department of Education’s Office of Career-Technical and Adult Education, the Ohio Board of Regents, the Marketing Education Resource Center and the Ohio Resource Center for Mathematics, Science and Reading (The Ohio State University). Secondary and postsecondary educators, along with business and industry professionals, also participated in the development of the technical content standards. The Business and Administrative Services Career Field Technical Content Standards combine business and industry standards, academic content standards (English language arts, mathematics and social studies) and the business process framework to develop technical literacy in business and administrative services. The business and administrative services career field includes occupations that focus on administrative services, business information management, corporate/general management, human resources management, operations management, legal management and support, and medical management and support. The Business and Administrative Services Career Field is comprised of four pathways and one specialty leading to technically-based careers in:
• Administrative and Professional Support (pathway); • Legal Management and Support (pathway); • Medical Management and Support (pathway); • Management (pathway); and • Human Resources Management (postsecondary, specialty).
This document delineates competencies that outline the knowledge and skills needed for career success in the above four pathways and specialty. It includes a) common competencies that span the Business and Administrative Services career field addressing critical workplace skills, including technical skills, business processes, problem solving and critical thinking, leadership and teamwork skills; and b) pathway and specialty competencies that describe specific occupational knowledge and skills. In addition, benchmarks from the Ohio English Language Arts Academic Content Standards, the Mathematics Academic Content Standards and the Social Studies Academic Content Standards have been embedded, outlining the mathematics, language arts and social studies knowledge and skills associated with specific technical competencies. The Business and Administrative Services document seeks to provide the basis for educational programming that will foster the development of what Doug Bush, vice president and chief technology officer, Intel Corporation, refers to as the “T-shaped” employee. The “T-shaped” employee combines broad knowledge, insight and understanding of business processes, academic attainment and workplace readiness (the crossbar of the “T”) with depth of knowledge and expertise in a career specialty (the post of the “T”). The “T-shaped” employee is needed to ensure that Ohio’s business and administrative services work force of tomorrow will be competitive in a global environment that requires specialized skills in a broader context aimed at the innovation of new products and services in an ever-changing economy.
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This document forms the basis for developing an integrated delivery system that provides opportunities for new and challenging programs and courses. It is hoped that the document will enhance and expand career-technical education, College Tech Prep and postsecondary degree programs in business and related fields. The document is available on the Internet at www.techprepohio.org and through the Ohio Department of Education Web by keywords: career field initiative at www.ode.state.oh.us. Kathy Shibley Director Office of Career-Technical and Adult Education Ohio Department of Education
Jonathan Tafel Vice Chancellor for Educational Linkages and Access Ohio Board of Regents
Acknowledgements
A number of individuals contributed their time and expertise to the development of the Business and Administrative Services Career Field Technical Content Standards document. Special thanks go to all business representatives and educators named in the section entitled “Development of Business and Administrative Services.” Further acknowledgement is due to:
• David Burns, Executive Director, Secondary Education and Workforce Development, Ohio Department of Education;
• Jonathan Tafel, Vice Chancellor for Educational Linkages and Access, Ohio Board of Regents;
• Kathy Shibley, Director, Office of Career-Technical and Adult Education, Ohio Department of Education;
• Rick Mangini, Associate Director, Office of Career-Technical and Adult Education, Ohio Department of Education;
• Anthony Landis, Administrator, College Tech Prep and Carl D. Perkins Programs, Ohio Board of Regents; and
• Deborah Roshto, Director, Office of Curriculum and Instruction, Ohio Department of Education.
The individuals listed above provided vision and implementation support for the Business and Administrative Services Career Field Technical Content Standards document and Ohio’s Business and Administrative Services educational programs.
Also, special thanks are due to the following professional partners of this project:
• Ruth Ann Falconer, Consultant, Office of Career-Technical and Adult Education, Ohio Department of Education;
• James R. Gleason, President, MarkED/Career Paths;
• Janet Coulon, Curriculum Specialist, MarkED/Career Paths;
• April J. Miller, Senior Curriculum Research Associate, MarkED/Career Paths;
• Beth M. Osteen, Vice President, Research and Development, MarkED/Career Paths;
• Carmel Martin, Executive Assistant, MarkED/Career Paths;
• Margaret Kasten; Director, Ohio Resource Center for Mathematics, Science and Reading, The Ohio State University;
• David Majesky, Assistant Director; Ohio Resource Center for Mathematics, Science and Reading, The Ohio State University;
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• Carol Brown Dodson, Resource Specialist; Ohio Resource Center for Mathematics, Science and Reading, The Ohio State University;
• Christie Bohman, Science Content Specialist, Ohio Resource Center for Mathematics, Science and Reading, The Ohio State University;
• Ellen Cahill, Social Studies Consultant, Ohio Resource Center for Mathematics, Science and Reading;, The Ohio State University;
• Sheila Cantlebary, English Language Arts Content Specialist, Ohio Resource Center for Mathematics, Science and Reading, The Ohio State University;
• Judy Spicer, Mathematics Content Specialist, Ohio Resource Center for Mathematics, Science and Reading, The Ohio State University;
• Sharon Keller, English Language Arts Content Specialist, Ohio Resource Center for Mathematics, Science and Reading, The Ohio State University;
• Vicky Kirschner, Mathematics Consultant, Office of Curriculum and Instruction, Ohio Department of Education;
• Esther Hopkins, Science Consultant, Office of Curriculum and Instruction, Ohio Department of Education;
• William Muthig, Social Studies Consultant, Office of Curriculum and Instruction, Ohio Department of Education.
The people listed above contributed significant research, subject matter expertise and facilitation to the development of the Business and Administrative Services Career Field Technical Content Standards document.
BUSINESS AND ADMINISTRATIVE SERVICES CAREER FIELD TECHNICAL CONTENT STANDARDS DOCUMENT
The development process for the Business and Administrative Services Career Field Technical Content Standards began in April 2006 with the convening of two futuring panels and culminated in December 2007 with the work of a panel of business representatives and educators focusing on academic correlation. Over the course of 2006-2008, numerous business and industry representatives, as well as secondary and postsecondary educators from across Ohio, took part in the formal development process. The following summarizes the various stages of the development process. Futuring Panels April 27, 2006 and May 5, 2006 The Business and Administrative Services futuring panels brought together 22 key business and industry representatives from across the state to advise the Ohio Department of Education and the Ohio Board of Regents on future trends impacting the business and administrative services career field and to suggest ways in which those trends could be incorporated into a business and administrative services career field technical content standards document. Business Review Panels May 23, 2006, June 6, 2006, September 7, 2006, September 20, 2006, October 17, 2006, October 18, 2006 and November 16, 2006, February 13, 2007 Forty-seven Ohio business and industry representatives participated on these panels. Drawn from diverse business sectors and regions of the state, the panels identified what business and administrative services employees should know and be able to do in seven business and administrative services pathways: administrative and professional support, business information management, corporate/general management, human resources management, legal management and support, medical management and support and operations management. The panels built upon work outlined by the futuring panels, identifying essential and recommended knowledge and skills. Postsecondary Business Deans and College Tech-Prep Coordinators Panel August 22, 2006 More than thirty postsecondary Ohio deans of business and college tech-prep coordinators participated in a general discussion of the business and administrative services career field and reacted to its five pathways. Input derived from this panel informed the pathway design implemented in the document which are: Administrative and Professional Support, Legal Management and Support, Medical Management and Support, Business Management and a postsecondary specialty of Human Resource Management. Educator Review Panels January 23, 2007, February 28, 2007, April 20, 2007 and August 17, 2007 These panels were composed of representatives from secondary and postsecondary institutions across Ohio. The panels determined when in the educational process (e.g., grade 10, 12 or associate’s degree level) and to what depth (i.e., introduced, proficient, or reinforced) competencies should be addressed. In addition, the educator panels noted questions they had on decisions made by the business review panels and formulated suggestions for additions, deletions and editorial changes to the draft document.
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Stakeholder Review Panels February 27, 2007, April 19, 2007, April 27, 2007 and August 17, 2007 Representatives from the business review and education review panels addressed issues and concerns educators raised in the educator review meetings. Suggestions for additions, deletions and editorial changes were reviewed to ensure that the document provided a cohesive and deliverable set of competencies for business and administrative services professionals at both secondary and postsecondary exit points. The review provided a forum to ensure that the final document facilitates the seamless education of students interested in pursing a career in administrative and professional support, human resources management, legal management and support, business management and medical management and support. Academic Review Panel December 4. 2007 The academic review panel brought together representatives of the business panel, secondary and postsecondary technical educators panel and academic educators panel to identify benchmarks from the Ohio Academic Content Standards for English Language Arts, Mathematics and Social Studies that are embedded within the technical competencies. This incorporation of academic content standards with career field technical content standards provides an opportunity for instructional integration of content, helping to contextualize learning for students and providing the basis for collaboration across disciplines.
Business and Administrative Services Futuring Panel
Paul Anderson Partner/Director of Assurance GBQ Partners, LLC Columbus, Ohio
Joyce Lynch Human Resources Manager Lathrop Company Maumee, Ohio
Chris Bouzounis President/Chief Executive Officer Artina Promotional Products Columbus, Ohio
Joe Napoli General Manager Fifth Third Field Toledo Ohio
Nick Cellentani Vice President Cranel, Inc. Columbus, Ohio
Patrick O’Reilly Vice President MedComm Billing Consultants, LTD Dublin, Ohio
Allen Fabian Associate Director of Learning Resources Roxane Laboratories, Inc. Columbus, Ohio
Bill Polston Vice President, Operations Gates, McDonald & Co. Columbus, Ohio
Bill Gase Vice President, Controller Tireman Toledo, Ohio
Rusty Roof Human Resources Director Longaberger Company Newark, Ohio
Lee Gatten Human Resources Director J.P. Morgan Columbus, Ohio
Jeff Robinson Division Human Resources Manager Wendy’s International Columbus, Ohio
Scott Grimes, JD, CPA Partner, Chair, Tax Division Norman, Jones, Enlow & Co. Columbus, Ohio
Patrick Terrien President and Chief Executive Officer Columbus Council on World Affairs Columbus, Ohio
Stan Guilliam President Nemco Food Equipment Hicksville, Ohio
Carole Tomko Partner Woodmansee Group Columbus, Ohio
Robert Harold Regional Operating Director Discover Financial Services New Albany, Ohio
Kelley Walton Director of Human Resources Columbus Blue Jackets Columbus, Ohio
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Jim Hinds Division Vice President of Operations Wendy’s International Columbus, Ohio
Jennifer Wuertz, PHR Human Resources Manager SSOE, Inc. Toledo, Ohio
Dick Izzard President Bindery & Specialties Plain City, Ohio
Joseph Zielinski Consultant Strategy That Fits Toledo, Ohio
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Business and Administrative Services Postsecondary Deans of Business and College Tech Prep Coordinators Panel
Tom Atkinson Chair, Accounting/Administration Belmont Technical College St. Clairsville, Ohio
Larisa Harper Director Mid-East Ohio Tech Prep Zanesville, Ohio
Mike Bodnar Dean, Business Technologies Stark State College of Technology North Canton, Ohio
Kelly Herold Director Akron Area Tech Prep Akron, Ohio
Jane Cape Dean, Business and Applied Technology Clark State Community College Springfield, Ohio
Tom Kluding Director North Central College Tech Prep Mansfield, Ohio
Dan Cayse Dean, Business Technology Division Cincinnati State Technical and Community College Cincinnati, Ohio
Tim Nolan Director Cincinnati State Tech Prep Cincinnati, Ohio
Sue Chiki Business and Information Technology Hocking College Nelsonville, Ohio
Nancy Osborn Director West Central Ohio Tech Prep Lima, Ohio
Terrence Coleman Dean, Business and Education North Central State College Mansfield, Ohio
Von Plessner Dean of Business Northwest State Community College Archbold, Ohio
Connie Cooper, CPA Department Head, Business & Commerce Department University of Cincinnati Cincinnati, Ohio
Steve Rader Chair, Business Shawnee State University Portsmouth, Ohio
Jeff Gibbs Dean, Engineering/Business/Information Technology Zane State College Cambridge, Ohio
Cheryl Reindl-Johnson Chair, Business Information Systems Sinclair Community College Dayton, Ohio
Lawrence Gilpatric Chair, Business Technology University of Akron—Summit College Akron, Ohio
Michael Rex Dean of Business and Public Service Rhodes State College Lima, Ohio
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Sue Rossi Dean, Engineering/Business/Information Technology Jefferson Community College Steubenville, Ohio
Charlotte Wharton Dean, Business Technology Sinclair Community College Dayton, Ohio
Jennie Royer Director Stark County College Tech Prep North Canton, Ohio
Gary Williams Tech Prep Director Washington State Community College Marietta, Ohio
Julie Schaid Director Clark State Tech Prep Springfield, Ohio
Vicky Wood Chair, Business and Information Technology Marion Technical College Marion, Ohio
Carolyn Waits Program Co-chair--Business Management Technology Cincinnati State Community College Cincinnati, Ohio
Barb Yontz Tech Prep Director Clark State Community College Springfield, Ohio
Christina Wanat Director of Tech Prep Jefferson Community College Steubenville, Ohio
Larry Zachrich Dean of Business Northwest State Community College Archbold, Ohio
Business and Administrative Services Business Panels
Administrative and Professional Support
Libby C. Beckley Executive Assistant, Legal Department Hexion Specialty Chemical Columbus, Ohio
Jean Jerew Executive Assistant Neoprobe Corporation Dublin, Ohio
Janet Brookbank Executive Assistant Kemba Financial Credit Union Gahanna, Ohio
Stephanie Koval Executive Assistant Nationwide Columbus, Ohio
Sandy Crites Administrative Assistant National Church Residences Columbus, Ohio
Sheryl Lauer Executive Assistant to the President and Chief Executive Officer National Church Residences Columbus, Ohio
Michelle Duncan Executive Assistant Nationwide Columbus, Ohio
Phyllis McMullen Executive Assistant Nationwide Columbus, Ohio
Karen Gray Executive Secretary Nationwide Columbus, Ohio
Ramika Stephens Executive Assistant Nationwide Columbus, Ohio
Catherine Harris Project Manager/Assistant CIO Capital University Bexley, Ohio
Sally Taylor Executive Assistant Nationwide Columbus, Ohio
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Business Information Management
Linda Becker Life Training Coordinator State Farm Insurance Columbus, Ohio
Andrea Lynch Business Manager Support Technologies Columbus, Ohio
Scott Brown Office Support Staff/Compliance and Ethics Honda of America Marysville, Ohio
Angie Merckling Sr. Project/Quality Assurance Support Manager Grange Insurance Columbus, Ohio
Daniel Charna Vice President, Operations Glory Foods, Inc. Columbus, Ohio
Sue Ramke Project Manager of Operations Manager Redemtech Hilliard, Ohio
William Cooper, Jr. Senior Consultant, Process Management Nationwide Insurance Columbus, Ohio
Sarah Reed Sarah Reed Solutions Owner Reynoldsburg, Ohio
Karen Deeter Director of Operations Columbus Speech & Hearing Center Columbus, Ohio
Melissa Tammarine Life Systems Coordinator State Farm Insurance New Albany, Ohio
John Hrusovsky Chief Executive Officer Groundwork Group Columbus, Ohio
Chana Trimble Systems Analyst Bureau of Managed Health Care Columbus, Ohio
Lois Kellogg Call Center Manager American Electric Power Columbus, Ohio
John Wanchick Assistant Deputy Director Ohio Department of Job and Family Services Columbus, Ohio
John Lavkulich Adjunct Faculty Columbus State Community College Columbus, Ohio
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Legal Management and Support
Diane Cook Office Manager Calfee, Halter and Griswold LLP Columbus, Ohio
Von Ohlen Columbus Office Administrator Ulmer and Berne LLP Columbus, Ohio
Mo Keifer Legal Assistant/Office Manager Saia & Piatt, LLP Columbus, Ohio
Kathy Rosenberry Human Resources Manager Squires, Sanders and Dempsey LLP Columbus, Ohio
Sonja K. Kondas Branch Office Manager Peck Shaffer Columbus, Ohio
Cindy Wesney Human Resources Manager Baker and Hostetler LLP Columbus, Ohio
Medical Management and Support
Michelle Crane Practice Administrator Ohio Reproductive Medicine Columbus, Ohio
Daniel Pierce Business Manager University Gyn/Ob Consultants Columbus, Ohio
Anne Cronin Certified Procedural Coder Neurological Associates, Inc. Columbus, Ohio
Devon Ratliff General Manager Lockkbourne Family Health Columbus, Ohio
Linda Myers Administrative Associate Pediatric Academic Association, Inc. Columbus, Ohio
Richard Sobieray Chief Financial Officer OSU Physicians Columbus, Ohio
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Business Management
Ivan Alvarez Director, Strategy & Architecture NCR Corporation Dayton, Ohio
Marty Walker General Manager The Iams Co./Procter & Gamble Dayton, Ohio
Ole Dam President of Operations The Antioch Company Yellow Springs, Ohio
BJ Wiberg President Chamber of Commerce Executives of Ohio Columbus, Ohio
Rob Moyer President Rexarc International West Alexandria, Ohio
Bill Wilcox Deputy Director of Management Services Ohio School Board Association Columbus, Ohio
Roy Souders, Jr. Senior Vice President of Operations (Retired) Central Insurance Companies Van Wert, Ohio
Human Resources Management
Gwen Jarvis President/Chief Executive Officer INFINI International, Ltd. Cleveland, Ohio
Monica Thayer Director of Human Resources Ricerca Biosciences LLC Concord, Ohio
Sandy Krysiak Human Resources Consultant National Grid Cleveland, Ohio
Pat Tokarcik Director of Human Resources VSM Sewing Inc. Westlake, Ohio
Nancy Suhoza Manager of Human Resources Tremco Incorporated Beachwood, Ohio
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Operations Management
Gary Craig Strategic Commodity Manager. Limited Logistics Services Columbus, Ohio
Art Pietrafesa Manager, Quality Audits, Logistics Services Limited Logistics Services Columbus, Ohio
Hunter Fugger First Vice President Scotts Co. Marysville, Ohio
Sheila Pritchard Compliance Coordinator State Farm Insurance Columbus, Ohio
Brian Kennedy Divisional Manager Yokkaichi America Marysville, Ohio
Pat Schell Senior Human Resources Manager Limited Logistics Columbus, Ohio
Doug Owsley Yield Manager Pacer Global Logistics Dublin, Ohio
Laura Wendt Assistant Vice President/Quality and Supply Chain Management Frank Gates Service Company Columbus, Ohio
Business and Administrative Services Educator Panels
Lori Angel Teacher Olmsted Falls High School Olmsted Falls, Ohio
Sue Lake Teacher Mid-East Career and Tech Center Zanesville, Ohio
Janice Anderson Teacher Wayne County Schools Career Center Smithville, Ohio
Mary Lou Lisic Teacher Wayne County School Career Center Smithville, Ohio
Jeff Bauer Associate Professor University of Cincinnati Batavia, Ohio
Gail McGreevy Teacher Mid-East Career and Tech Center Zanesville, Ohio
Terri Campbell Assistant Professor Clark State Community College Springfield, Ohio
Leigh Michelsen Teacher Stebbins High School Dayton, Ohio
Tina Chapman Teacher Norton High School Norton, Ohio
Laurie Mischell Teacher Fairfield High School Fairfield, Ohio
Roger Fulk Professor Wright State University Dayton, Ohio
Samanda Pepperling Teacher Eastland Career Center Groveport, Ohio
Teresita Hartz College Tech Prep Director Choffin Career & Technical Center Youngstown, Ohio
Roberta Phillips Teacher Miami Valley Career-Tech Center Dayton, Ohio
Kelly Haws Teacher Miami Valley Career-Tech Center Dayton, Ohio
Peggy Smith Instructor Marion Technical College Marion, Ohio
Brad Hays Assistant Professor North Central State College Mansfield, Ohio
James Wood Program Co-chair--Business Management Technology Cincinnati State Community College Cincinnati, Ohio
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Wendi Howell Teacher Gahanna Lincoln High School Gahanna, Ohio
Christine Yokajty Teacher Centerville High School Centerville, Ohio
Ned Young Chairman and Professor of Entrepreneurship/ Management/Marketing/Supply Chain Management Sinclair Community College Dayton, Ohio
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Business and Administrative Services Alignment Panel
Karrie Brown English Teacher Pioneer Career and Technology Center Shelby, Ohio
Christine Knightstep Business Teacher Eastland Career Center Groveport, Ohio
Cheryl Carper Mathematics Teacher Mid East Career and Technology Centers Zanesville, Ohio
Vicki Kuhn Mathematics Teacher D. Russel Lee Career Center Hamilton, Ohio
Barb Carstens Science Teacher D. Russel Lee Career Center Hamilton, Ohio
Sue Lake Business Teacher Mid East Career and Technology Centers Zanesville, Ohio
Ed Elbin Mathematics Teacher Eastland Career Center Groveport, Ohio
Judi Lane Social Studies Teacher D. Russel Lee Career Center Hamilton, Ohio
Kelly Garber English Teacher Mid East Career and Technology Centers Zanesville, Ohio
Angel Lynskey Social Studies Teacher Central Crossing High School Grove City, Ohio
Brad Hays Business Professor North Central State College Mansfield, Ohio
Anne Mikesell Mathematics Consultant Ohio Resource Center Columbus, Ohio
Robyn Hilderbrand Social Studies Teacher Eastland Career Center Groveport, Ohio
Laurie Mischell Business Teacher Fairfield High School (Butler Tech) Fairfield, Ohio
Pam James English Teacher Pioneer Career and Technology Center Shelby, Ohio
Samanda Pepperling Business Teacher Eastland Career Center Groveport, Ohio
Jill Kirkpatrick English Teacher D. Russel Lee Career Center Hamilton, Ohio
Becky Von Ohlin Office Administrator Ulmer & Berne, LLP Columbus, Ohio
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Carolyn Waits Co-Program Chair/Management/Financial Services Cincinnati State Technical and Community College Cincinnati, Ohio
Cindy Wesney Human Resources Manager Baker and Hostetler, LLP Columbus, Ohio
Philosophy and Principles for Implementation
Ohio Career Field Initiative
The overarching framework for career-technical education in Ohio is outlined in the Ohio Revised Code and subsequent administrative rules that specify career-technical programming based on 16 career fields. To view the full text of the rule, go to www.ode.state.oh.us and keyword search: Ohio Career-Technical and Adult Education Administrative Rules. These fields provide the framework for an Ohio career field initiative that seeks to foster the educational shift needed to respond to the needs of a rapidly changing global environment. A career field is a “grouping of occupations and broad industries based on commonalities” (see www.careerclusters.org). Career fields are the basis for developing both broad and specialized technical content standards that serve as a framework for curriculum, instruction, assessment and program design, addressing the needs of an entire industry and business sector. Ohio’s 16 career fields align with national efforts to broaden career-technical education, integrate career-technical education with academic study and reflect the work force needs of today and tomorrow. For today’s students to be adequately prepared for tomorrow’s work force, they must have an education that:
• incorporates a broad, long-term conception of work in combination with the depth of specialization skills; Employees need a comprehensive understanding beyond a single occupational area. Occupationally-focused programming needs to be provided in a larger context, so students can generalize learning, make connections between education and work and adapt to changes in their careers. Workplace knowledge and skills are needed to prepare employees for collaborating and problem solving while contributing to the broader business process.
• emphasizes the acquisition of strong academic knowledge and skills; and Academic skills provide the foundation for career success. The integration of academic content standards with career field technical content standards helps to contextualize learning for students, making English language arts, mathematics and social studies relevant to students as a means to an important end—success at work and in life.
• facilitates high-school-to-postsecondary transitions. A lifetime of change means a lifetime of learning, including postsecondary education. Students need knowledge and skills for success in a variety of postsecondary options, including industry credentialing through adult education, two- and four-year college degree programs and graduate school.
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Ohio Career Field Technical Content Standards
Career field technical content standards outline the knowledge and skills needed for success within a career field, multiple pathways and, in some cases, areas of specialization. Validated by Ohio business and industry representatives in conjunction with Ohio educators, these standards form the basis for developing educational programming in Ohio secondary and postsecondary schools. The standards also serve as the framework for developing strong career pathways that connect secondary, adult and postsecondary education systems with the workplace. While mirroring the diverse nature of each career field, all career field technical content standards documents will contain competencies that outline the knowledge and skills that span the career field as well as those that relate to specific career field pathways. Additionally, academic benchmarks from Ohio’s academic content standards for English language arts, mathematics and social studies are correlated with the career field technical content standards. The embedded benchmarks have been determined by business representatives and academic and technical educators from secondary and postsecondary institutions to be strongly related to specific knowledge and skills statements or competencies for the given career field. Key features of Ohio career field technical content standards include:
1. Broad, as well as specialized, technical competencies; 2. Embedded benchmarks for the English Language Arts, Mathematics and Social Studies
Academic Content Standards; and 3. Workplace readiness competencies (communications skills; safety and security; emotional
intelligence that incorporates leadership and teamwork; management; information technology applications; ethics and legal responsibility; and professional development and employability).
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Career Pathways
A key component of the Ohio Career Field Initiative is a career pathway, which is a series of academic and technical career-focused course work and other learning experiences leading to a career specialty and employment in a career field. Pathways facilitate a seamless transition from high school to postsecondary education (including adult education, two- and four-year colleges and graduate school) and from postsecondary education to the workplace. To effectively facilitate the transition from secondary to postsecondary education and a career, high school career pathways should encompass:
1. Challenging technical course work in a chosen career field, based on career field technical content standards;
2. Rigorous academics that meet Ohio’s academic content standards and grade-level expectations; 3. Electives that relate to career objectives; 4. Instructional enhancements, such as experiential and authentic learning opportunities (e.g., work-
based learning, mentorships, internships) and career-technical student organization participation; 5. Opportunities (when appropriate) for program and student certification; 6. Preparation for transition to further study that includes college readiness and opportunities to earn
college credit while in high school; 7. Preparation for transition to employment with advancement opportunities; and 8. Performance targets that include high school academic and technical testing/exit and
postsecondary entry/placement requirements
For additional information on the Career Field Initiative, including Ohio Career Field Technical Content Standards and Career Pathways, go to www.ode.state.oh.us and keyword search: Career Field Initiative.
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Structure and Format The Business and Administrative Services Career Field Technical Content Standards document is composed of a series of units, competencies and descriptors as follows:
• Units are a grouping of competencies sharing a common subject or theme; • Competencies are specific knowledge and skill statements that outline the knowledge and skills
needed for career success; and • Descriptors follow each competency and serve to define what is meant by the related
competency. Also included in the document are selected benchmarks from Ohio’s Academic Content Standards for English language arts, mathematics and social studies that correlate with specific technical competencies. This incorporation of academic content standards with career field technical content standards provides an opportunity for instructional integration of content, helping to contextualize learning for students and providing the basis for collaboration across disciplines. Competencies that are common across the career field and/or are critical for success in the Business and Administrative Services career field appear in the Administrative and Professional Support, Legal Management and Support, Medical Management and Support and Business Management Pathways and are identified in the matrix. These common competencies represent the sustaining characteristics of a career field and facilitate career readiness and long-term career success by:
• Providing the basis for effective collaboration, teamwork and communication across pathways; • Laying the groundwork for successful transfer of knowledge and skills across pathways, thereby
facilitating horizontal and vertical career success; and • Equipping students and workers with the skills needed to transition to new and emerging careers
throughout a working lifetime. In the Business and Administrative Services document, common competencies include those focusing on the following:
• Management; • Entrepreneurship; • Marketing; • Business law; • Risk management; • Communication skills; • Emotional intelligence; • Professional development; • Money and personal finance;
• Economics;• Accounting; • Financial management; • Technology; • Information management; • Knowledge management; • Project management; and • Human resources management.
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Pathway competencies are specific to one or several pathways within a larger career field. They differentiate the academic, technical and workplace knowledge and skills that are more specific than those that are relevant to the entire career field, yet they prepare students for multiple occupational specialties. Specialization competencies are specific to occupational areas within the larger career pathway and career field. The Business and Administrative Services Career Field Technical Content Standards are built around four career pathways and one specialization:
• Administrative and Professional Support; • Legal Management and Support; • Medical Management and Support; • Business Management; and • Postsecondary Human Resources Management—specialty of Business Management.
Common and pathway-specific competencies form the basis for developing secondary and postsecondary programs, facilitating transition from one educational level to the next and to the workplace. In the Business and Administrative Services Career Field Technical Content Standards, business and labor representatives have designated competencies as essential or recommended within specific pathways and occupational areas. Educators have designated when (by the end of the 10th grade, 12th grade and/or the end of the associate degree) and to what depth (introduced, reinforced, proficient) competencies should be addressed. Definitions used to make these designations appear on the following page, followed by a sample competency illustrating the layout of an actual competency.
Definitions and Codes
Determined by Business, Industry and Labor Panel (BIL) Essential (E) Competency: E = Competency is needed to ensure minimal level of employability. Entry-level employees (defined as graduates of an associate degree program) should be able to perform this competency for career success. Recommended (R) Competency: R = Competency should be included but is not essential for minimal level of employability or is related only to a subspecialty within a pathway.
Determined by Educator Panel (EDU)
Grade Level: 10 = by the end of Grade 10 12 = by the end of Grade 12 AD = by the end of the associate degree program
Depth: I = Introduce competency R = Reinforce or add depth after introducing a competency OR
after proficiency P = Proficient or achievement of the competency; ability to apply
knowledge of and/or perform the competency Determined by Academic Review Panel Correlated English Language Arts Academic Content Benchmarks
Benchmarks drawn from the Ohio English Language Arts Academic Content Standards that have been determined to be embedded in corresponding technical competency Correlated Mathematics Academic Content Benchmarks Benchmarks drawn from the Ohio Mathematics Academic Content Standards that have been determined to be embedded in the corresponding technical competency
Correlated Social Studies Academic Content Benchmarks Benchmarks drawn from the Ohio Social Studies Academic Content Standards that have been determined to be embedded in the corresponding technical competency
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Sample Competency
Unit 7: Communications Skills
Business, Industry and Labor Panel Competency is essential.
BIL: Essential Grade 10 Grade 12 Associate Degree
EDU:
10 12 AD I P R
Educator panel Competency 7.2: Apply active listening skills to demonstrate understanding of what is being
said. Unit number
Descriptors: 7.2.1 Explain communication techniques that support and encourage a speaker 7.2.2 Use paraphrasing strategies 7.2.3 Summarize another person’s key points 7.2.4 Probe to clarify speaker’s thinking 7.2.5 Use body language to show interest in what a speaker is saying 7.2.6 Follow oral directions 7.2.7 Demonstrate active listening skills
Competency number Descriptor number
Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
Benchmarks from the English Language Arts Academic Content Standards
Competency should be introduced by the end of 10th grade, proficient by the end of 12th grade and reinforced at the associate degree level.
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Business and Administrative Services Definitions
Administrative and Professional Support Careers in administrative and professional support facilitate business operations through a variety of administrative duties including information and communication management, data processing and collection and project tracking. Due to changes in technology, the skills required in administrative and professional support careers have increased such that individuals in these careers are mid-level managers. Sample occupations include:
▪ Administrative Assistant ▪ Customer Service Representative ▪ Executive Assistant ▪ Office Manager ▪ Project Coordinator Corporate Anaylist
Legal Management and Support Careers in legal management and support facilitate legal operations through a variety of management and administrative duties. Employees in this field are found in law firms, courts, court reporting firms, legal departments of corporate businesses, and government regulatory agencies. Sample occupations include:
▪ Compliance Analyst ▪ Court Administrator ▪ Legal Administrator ▪ Legal Office Manager ▪ Legal Secretary ▪ Paralegal ▪ Regulatory Analyst
Medical Management and Support Careers in medical management and support facilitate medical operations through a variety of management and administrative duties. Employees in this field are found in medical offices, hospitals, and insurance companies. Sample occupations include:
▪ Admission Specialist ▪ Benefits Coordinator ▪ Clinical Data Specialist ▪ Patient Information Coordinator ▪ Medical Billing Specialist ▪ Medical Records and Health Information Technician ▪ Medical Accounts Specialist ▪ Medical Compliance Officer ▪ Medical Office Manager ▪ Medical Unit Coordinator ▪ Claims Processor ▪ Medical Code Specialist (Insurance)
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Business Management Business Management includes careers in business-information management, corporate/general management and operations management. Employees in management plan, organize, direct and evaluate all or part of a business organization through the allocation and use of financial, human and material resources. It also serves as the first portion of a pathway to the Human Resources Management Specialty. Business managers bridge business processes/initiatives information technology, marketing, accounting, etc.by helping to align business goals. Examples of activities in which they engage include project management and business analysis. Operations managers plan, organize, coordinate and control the resources needed to produce/provide a business’s goods and/or services. Sample occupations include:
▪ Business Analysts ▪ Business Process Managers ▪ Chief Operations Officer ▪ Director ▪ District Manager ▪ Entrepreneur ▪ Master Scheduler ▪ Procurement Analyst
▪ Project Managers ▪ Purchasing Manager ▪ Quality Manager ▪ Regional Manager ▪ Relationship Managers ▪ Small Business Manager ▪ Store Manager ▪ Supervisor ▪ Supply Chain Manager
Human Resources Management Careers in human resources management focus on a business’s staffing activities that involve planning, recruitment, selection, orientation, training, performance appraisal, compensation and safety of employees. Sample occupations include:
▪ Benefits Administrator ▪ Compensation Analyst ▪ Human Resources Generalist ▪ Human Resources Manager
▪ Labor Relations Manager ▪ Recruiter ▪ Training Manager
Business and Administrative Services Units
Page Unit# Unit
ADMINISTRATIVE AND PROFESSIONAL SUPPORT PATHWAY
2 1 Management
7 2 Entrepreneurship
12 3 Marketing
14 4 Customer Relationship Management
19 5 Business Law
24 6 Risk Management
29 7 Communication Skills
37 8 Emotional Intelligence
45 9 Professional Development
47 10 Money and Personal Finance
51 11 Economics
58 12 Accounting
64 13 Financial Management
66 14 Technology
77 15 Information Management
80 16 Knowledge Management
82 17 Operations Management
88 18 Project Management
97 19 Human Resources Management
LEGAL MANAGEMENT AND SUPPORT PATHWAY
103 20 Management
109 21 Entrepreneurship
113 22 Marketing
118 23 Customer Relationship Management
121 24 Business Law
128 25 Risk Management
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Page Unit# Unit
133 26 Communication Skills
143 27 Emotional Intelligence
153 28 Professional Development
156 29 Money and Personal Finance
160 30 Economics
166 31 Accounting
172 32 Financial Management
176 33 Technology
188 34 Information Management
194 35 Knowledge Management
196 36 Operations Management
202 37 Project Management
203 38 Human Resources Management
207 39 Legal System
MEDICAL MANAGEMENT AND SUPPORT PATHWAY
211 40 Management
221 41 Entrepreneurship
226 42 Marketing
231 43 Customer Relationship Management
235 44 Business Law
241 45 Risk Management
247 46 Communication Skills
255 47 Emotional Intelligence
264 48 Professional Development
266 49 Money and Personal Finance
269 50 Economics
276 51 Accounting
284 52 Financial Management
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Page Unit# Unit
288 53 Technology
299 54 Information Management
306 55 Knowledge Management
308 56 Operations Management
315 57 Project Management
316 58 Human Resources Management
BUSINESS MANAGEMENT PATHWAY
321 59 Management
329 60 Entrepreneurship
334 61 Business Analysis
339 62 Marketing
343 63 Customer Relationship Management
347 64 Business Law
352 65 Risk Management
359 66 Communication Skills
366 67 Emotional Intelligence
375 68 Professional Development
377 69 Money and Personal Finance
381 70 Economics
388 71 Accounting
394 72 Financial Management
396 73 Technology
407 74 Information Management
412 75 Knowledge Management
414 76 Operations Management
430 77 Project Management
439 78 Human Resources Management
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Page Unit# Unit
POSTSECONDARY HUMAN RESOURCES MANAGEMENT SPECIALTY
462 79 Management
467 80 Entrepreneurship
472 81 Marketing
474 82 Customer Relationship Management
476 83 Business Law
481 84 Risk Management
487 85 Communication Skills
494 86 Emotional Intelligence
503 87 Professional Development
505 88 Money and Personal Finance
509 89 Economics
516 90 Accounting
522 91 Financial Management
524 92 Technology
534 93 Information Management
537 94 Knowledge Management
539 95 Operations Management
544 96 Project Management
545 97 Human Resources Management
xxxvii
2008 Business and Administrative Services Competency Chart
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Management Describe business management.
E 1.1 P R E 20.1 I P E 40.1 I P E 59.1 P R E 79.1 R
Discuss the integration of management functions into an organization.
E 1.2 I P R 20.2 I R E 40.2 I P E 59.2 I P E 79.2 P
Develop a business plan.
E 9.3 I P 5
Develop a business plan for the medical practice.
E 40.3 I P
Demonstrate management skills and responsibilities.
E 1.3 P R E 20.3 I P E 40.4 P R E 59.4 P R E 79.3 R
Develop change management programs.
R 1.4 I P R 20.4 I E 59.5 I P E 79.4 P
Establish benchmarks R 1.5 I P E 20.6 I P E 40.7 I P E 59.8 I P E 79.5 P Participate in strategic planning and policymaking.
R 1.6 I P E 20.5 I P E 40.5 P E 59.6 I P E 79.6 P
Develop a strategic plan.
E 9.7 I P 5
Develop a strategic plan for a medical office.
E 40.6 I P
Evaluate results of business goals and objectives.
R 1.7 I P E 20.7 I P E 40.8 I P E 59.9 I P E 79.7 P
Analyze cost/profit relationships to guide business decision making.
R 1.8 I P E 20.8 I P E 40.9 I P R E 59.10 P E 79.8 P
Assess the effectiveness of strategic plans.
E 40.10 P E 59.11 P
Assess the effectiveness of the business plan.
E 40.11 P E 59.12 P
Develop business partnerships.
E 1.9 I P E 40.12 P R 59.13 P
xxxviii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Conduct strategic stakeholder management.
R 40.13 I
Maintain the medical practice’s governing system.
E 40.14 I P
Assess the medical practice’s governing system.
R 40.15 I
Entrepreneurship Employ entrepreneurial discovery strategies to generate feasible ideas for business ventures.
R 2.1 P R R 21.1 I R R R 41.1 I E 60.1 P R E 80.1 R
Develop a concept for a new business venture to evaluate its success potential.
R 2.2 I P R 21.2 I R R R 41.2 I E 60.2 R P E 80.2 P
Determine needed resources for a new business venture to contribute to its startup viability.
R 2.3 I R R 21.3 I R R R 41.3 I E 60.3 I P E 80.3 P
Investigate launch strategies.
R 2.4 I R R 21.4 I R R R 41.4 I E 60.4 I P E 80.4 P
Select harvesting strategies to identify the entrepreneur’s role in the business venture.
R 2.5 I R R 21.5 I R R R 41.5 I E 60.5 I P E 80.5 P
Business Analysis Discuss the core concept of business analysis.
E 1.1 I P 6
Describe business process management.
E 1.2 I P 6
Employ processes to create enterprise architecture.
E 1.3 P 6
Employ processes to perform requirements gathering.
E 1.4 P 6
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Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Employ processes to perform requirements analysis and documentation.
E 1.5 P 6
Employ processes to perform requirements communication.
E 1.6 P 6
Employ processes to perform solutions implementation.
E 1.7 P 6
Marketing Describe marketing’s role and function in business.
E 3.1 I P R E 22.1 I P E 42.1 I R P E 62.1 P R E 81.1 R
Acquire foundational knowledge of customer/client/ business behavior.
E 3.2 I P R E 22.2 I P E 42.2 I P E 62.2 P R E 81.2 R
Explain company’s unique selling proposition.
E 3.3 P R E 22.3 I P E 42.3 I P E 62.3 P R E 81.3 R
Reinforce the company’s identity.
E 42.4 I P
Design a medical practice’s marketing plan.
E 42.5 I P
Reinforce the company’s image to exhibit the company’s brand promise.
E 3.4 I P E 22.4 I P E 62.4 I P E 81.4 P
Design a marketing plan
E 2.5 I P 6
Develop a strategic plan for marketing (e.g., one-, three- and five-year).
E 42.6 I P E 62.6 I P
Design a legal practice’s marketing plan.
E 22.5 I P
Promote the legal practice.
E 22.6 I P
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Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Develop promotional materials for the medical practice.
E 42.7 I P
Implement the legal practice’s public relations plan.
E 22.7 I P R
Implement the medical practice’s public relations plan.
E 42.8 I P R
Assess the marketing plan’s effectiveness.
E 22.8 P E 42.9 P E 62.7 P
Customer Relationship Management
Explain basic customer relationship management (CRM) concepts.
R 4.1 I R E 23.1 I P E 43.1 I R P E 63.1 R P
Foster positive customer relations to enhance company image.
E 4.2 I P R E 23.2 I P R E 43.2 I R P E 63.2 P R E 82.1 R
Respond appropriately to customers.
E 4.3 I P R E 23.3 I P R E 43.3 I R P E 63.3 P R E 82.2 R
Resolve conflicts with and for customers to encourage repeat business.
E 4.4 I P R E 23.4 I P R E 43.4 I P E 63.4 P R E 82.3 R
Deliver quality customer service.
R 4.5 I R E 23.5 I P E 43.5 I R P E 63.5 R P
Explain management’s role in customer relations.
E 4.6 I P E 23.6 I P E 43.6 I P E 63.6 I P E 82.4 P
Assess customer satisfaction with the medical practice.
E 43.7 I P
Describe the concept of order cycle time.
R 4.7 I R E 63.7 I P
Explain the role of technology in order processing, tracking and customer research.
R 4.8 I R E 63.8 I P
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Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Process orders and returns.
R 4.9 I P E 63.9 P R
Business Law Examine the foundation of United States’ law.
E 5.1 I P R E 24.1 I P R E 44.1 I P R E 64.1 P R E 83.1 R
Explore laws in a global marketplace.
R 5.2 P R R 24.2 I R R 44.2 I E 64.2 P R R 83.2 R
Adhere to laws and government regulations pertaining to the health care industry.
E 44.3 I P R
Adhere to medical office compliance rules and regulations.
E 44.4 I P
Describe how businesses use the litigation process.
R 5.3 P R E 24.3 P R E 44.5 P E 64.3 P R R 83.3 R
Describe the functions of contracts.
E 5.4 P R E 24.4 I P R E 44.6 I R P E 64.4 P R E 83.4 R
Negotiate third-party contracts.
E 44.7 I P
Explain the concept of torts.
E 5.5 I P E 24.5 I P R 44.8 I P E 64.5 I P E 83.5 P
Describe sales and lease agreements.
E 5.6 I P E 24.6 I P R E 44.9 P E 64.6 I P E 83.6 P
Explore the regulatory environment of U.S. businesses.
R 5.7 I R E 24.7 I P E 44.10 I R P E 64.7 I P E 83.7 P
Describe consumers’ rights and responsibilities.
E 5.8 I P R 24.8 I P E 44.11 I P E 64.8 I P E 83.8 P
Confer with patients about their rights and responsibilities.
E 44.12 P R
Describe tax laws. E 24.9 I P Explain the impact of tax laws and regulations on businesses.
E 5.9 I P E 24.10 I P R 44.13 I E 64.9 I P E 83.9 P
Describe employment law.
E 24.11 I P
xlii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Describe environmental law.
E 24.12 I P
Describe real estate law. E 24.13 I P Discuss property and the available means to protect it.
E 5.10 P R 44.14 I E 64.10 P E 83.10 P
Risk Management Explain types of risk. E 6.1 I P E 25.1 I P R E 45.1 I R P E 65.1 I P E 84.1 P Discuss risk management.
E 25.2 I P E 45.2 I P E 65.2 I P
Abide by risk management policies and procedures for technology.
E 6.2 I P R E 25.3 I P R E 45.3 I R P E 65.3 P R E 84.2 R
Recommend a security plan for a business.
E 65.4 I P E 84.3 P
Recommend an incident response plan for a business.
E 65.5 I P E 84.4 P
Recommend a business recovery plan.
E 65.6 I P E 84.5 P
Determine potential business threats and opportunities to protect and foster a business’ financial well-being.
R 6.3 I P R E 25.4 I P E 45.4 I P E 65.7 P R R 84.6 R
Develop risk management policies.
R 6.4 P E 25.5 I P E 45.5 I P E 65.8 P R 84.7 P
Manage a medical practice’s risks.
E 45.6 I P
Transfer business risk. R 6.5 P E 25.6 I P E 45.7 I P E 65.9 P R 84.8 P Assess risk management methods.
E 65.10 P
Implement security policies and procedures.
E 6.6 I P R E 25.7 P R E 45.8 I P E 65.11 P R E 84.9 R
Manage network security.
E 45.9 I P
Adhere to health and safety regulations.
E 6.7 P R E 25.8 I P E 45.10 I P E 65.12 P R E 84.10 R
Implement safety procedures .
E 6.8 I P R E 25.9 I P R E 45.11 I P R E 65.13 P R E 84.11 E
xliii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Determine needed policies and procedures to protect employee and customer safety.
R 6.9 I R E 25.10 I P E 65.14 I P E 84.12 P
Protect workers from ergonomic injuries in the office setting.
E 45.12 I P R
Respond to medical emergencies.
E 45.13 I P R
Communications Skills
Explain effective communications.
E 7.1 I P R E 26.1 I P R E 46.1 I P R E 66.1 P R E 85.1 R
Apply active listening skills.
E 7.2 I P R E 26.2 I P R E 46.2 I P R E 66.2 P R E 85.2 R
Apply appropriate verbal skills in business situations.
E 7.3 I P R E 26.3 I P R E 46.3 I P R E 66.3 P R E 85.3 R
Interview a client. E 26.4 I P
Perform reception duties in a medical office.
E 46.4 I P R
Perform reception duties.
E 26.5 P R
Make oral presentations.
E 7.4 I P R E 26.6 I P R R 46.5 I P R E 66.4 P R E 85.4 R
Utilize effective written communication.
E 7.5 I P R E 26.7 I P R E 46.6 I R P E 66.5 P R E 85.5 R
Use proper grammar and vocabulary.
E 7.6 P R R E 26.8 I P R 46.7 P R R E 66.6 P R E 85.6 R
Compose legal documents.
E 26.9 I P
Prepare legal documents.
E 26.10 P R
Communicate using telecommunications tools.
E 7.7 I P R E 26.11 I P R E 46.8 I P R E 66.7 P R E 85.7 R
Manage telephone communications.
E 26.12 I P R
Perform telephone triage.
E 46.9 P R
xliv
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Manage the medical office’s phone system.
E 46.10 I P
Read to acquire meaning from written material.
E 7.8 I P R E 26.13 I P R E 46.11 P R R E 66.8 P R E 85.8 R
Follow company guidelines when communicating in the business environment.
E 7.9 I P R E 26.14 I P R E 46.12 I P R E 66.9 P R E 85.9 R
Communicate effectively to provide information to staff.
E 7.10 I P R E 26.15 I P E 46.13 I P R E 66.10 P R E 85.10 R
Use communication skills to influence others.
E 7.11 I P R E 26.16 I P R E 46.14 I P R E 66.11 P R E 85.11 R
Emotional Intelligence Explain the concept of emotional intelligence.
E 8.1 P R R E 27.1 I P R E 47.1 P R R E 67.1 I P R E 86.1 R
Explain the role of personality traits in the workplace.
E 8.2 P R R E 27.2 I P R R 47.2 I R R E 67.2 P R
Exhibit appropriate personality traits in the workplace.
E 6.2 R 8
Manage emotional reactions to people and situations.
E 8.3 P R R E 27.3 I P R E 47.3 I P R E 67.3 P R E 86.3 R
Identify with others’ feelings, needs and concerns.
E 8.4 P R R E 27.4 I P R E 47.4 I P R E 67.4 P R E 86.4 R
Implement teamwork techniques to accomplish goals.
E 8.5 I P R E 27.5 I R P E 47.5 I P R E 67.5 P R E 86.5 R
Manage internal and external business relationships.
E 8.6 P R R E 27.6 I P R E 47.6 I P R E 67.6 P R E 86.6 R
Describe work ethic standards.
E 8.7 P R R E 27.7 I P R E 47.7 P R R E 67.7 P R E 86.7 R
Apply appropriate work ethic.
E 8.8 I P R E 27.8 I P R E 47.8 P R R E 67.8 P R E 86.8 R
xlv
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Demonstrate ethical behavior as a legal professional.
E 27.9 I P R
Recognize personal biases and stereotypes.
E 8.9 P R E 27.10 I P R E 47.9 P R R E 67.9 P R E 86.9 R
Apply time management principles.
E 8.10 I P R E 27.11 I P R E 47.10 P R R E 67.10 P R E 86.10 R
Function as a self-managed employee.
E 8.11 P R R E 27.12 I P R E 47.11 I P R E 67.11 P R E 86.11 R
Apply decision making techniques.
E 8.12 I P R E 27.13 I P R E 47.12 I P R E 67.12 P R E 86.12 R
Apply problem solving techniques.
E 8.13 I P R E 27.14 I P R E 47.13 P R R E 67.13 P R E 86.13 R
Use critical thinking skills to approach legal issues, problems or situations.
E 27.15 I P
Apply conflict resolution skills.
E 8.14 I P R E 27.16 I P R E 47.14 I P R E 67.14 P R E 86.14 R
Manage stressful situations.
E 8.15 I P R E 27.17 I P R E 47.15 P R R E 67.15 P R E 86.15 R
Achieve organizational goals.
E 8.16 I P E 27.18 I P E 47.16 P R R E 67.16 I P E 86.16 P
Explain the role of leadership in the workplace.
E 8.17 I P R 27.19 I R E 47.17 P R R E 67.17 I P E 86.17 P
Provide leadership for organizational change of the medical practice.
E 47.18 I P R
Describe cultural knowledge needed for global business relations.
R 8.18 I R R 27.20 I R R 67.18 I R E 86.18 R
Describe cultural knowledge needed for business relations.
E 47.19 P R R
Professional Development
Acquire self-development skills.
E 9.1 I P R E 28.1 I P R E 48.1 P R R E 68.1 P R E 87.1 R
xlvi
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Participate in career planning.
E 9.2 P R R E 28.2 I P R E 48.2 P R R E 68.2 P R E 87.2 R
Explore career pathways in legal management and support.
E 28.3 I P R
Explore career pathways in medical management and support.
E 48.3 I P R
Explain professional obligations of legal management and support staff.
E 28.4 I P R
Explain the organization and operation of law offices.
E 28.5 I P R
Explore professional development opportunities.
E 9.3 I P R E 28.6 P R E 48.4 I P R E 68.3 P R E 87.3 R
Explore career advancement activities.
E 9.4 I P R E 28.7 I P R E 48.5 I P R E 68.4 P R E 87.4 R
Money and Personal Finance
Describe the fundamental principles of money needed to make financial exchanges.
E 10.1 I P R E 29.1 I P R E 49.1 P R R E 69.1 P R E 88.1 R
Analyze personal financial needs and goals .
E 10.2 I P R E 29.2 I P R E 49.2 I P R E 69.2 P R E 88.2 R
Manage personal finances .
E 10.3 I P R E 29.3 I R P E 49.3 I P R E 69.3 P R E 88.3 R
Explain the use of financial services providers.
E 10.4 I P R R 29.4 I R E 69.4 P R E 88.4 R
Identify investment strategies to ensure personal financial well-being.
E 10.5 I P R 29.5 I R R 49.4 I R E 69.5 I P E 88.5 P
Economics
xlvii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Explain fundamental economic concepts.
E 11.1 I P R E 30.1 P R R 50.1 P R E 70.1 P R E 89.1 R
Discuss the interactions of supply, demand and price.
E 11.2 I P E 30.2 P R 50.2 P R E 70.2 I P E 89.2 P
Describe business’ contribution to society.
E 11.3 I P R E 30.3 I P R R 50.3 I P R E 70.3 P R E 89.3 R
Describe the legal structures under which businesses are organized.
R 11.4 I P E 30.4 I P R R 50.4 I P R E 70.4 I P E 89.4 P
Differentiate among economic systems.
E 11.5 I P E 30.5 I P R 50.5 P R E 70.5 I P E 89.5 P
Discuss the impact of government on business activities.
E 11.6 I P E 30.6 I P R 50.6 I R E 70.6 I P E 89.6 P
Explain economic indicators used to measure economic trends and conditions.
R 11.7 I E 30.7 I P R 50.7 I R E 70.7 I P E 89.7 P
Assess global trade’s impact on business decision making.
E 11.8 I R 30.8 I P R 50.8 I E 70.8 I E 89.8 I
Discuss the impact of globalization.
E 11.9 I P E 30.9 I P R 50.9 I P R E 70.9 I P E 89.9 P
Accounting Acquire foundational knowledge of accounting’s role in a company.
E 12.1 I P R E 31.1 I P R E 51.1 I P R E 71.1 P R E 90.1 R
Discuss Generally Accepted Accounting Principles (GAAP).
R 12.2 I E 31.2 I P E 51.2 I P R E 71.2 I P R 90.2 I
Describe accounting tools used to track money flow and to determine financial status.
E 12.3 I P R E 31.3 P R E 51.3 I P R E 71.3 P R E 90.3 R
Apply the accounting equation.
R 12.4 I P E 31.4 I P E 51.4 I R P R 71.4 I P R 90.4 P
xlviii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Analyze transactions and their effect on assets, liabilities and owner’s equity.
R 12.5 I P E 31.5 I P E 51.5 I P R 71.5 I P R 90.5 P
Analyze transactions impacting revenue, expenses and withdrawals.
R 12.6 I P E 31.6 I P E 51.6 I P R 71.6 I P R 90.6 P
Discuss types of accounting methods.
R 12.7 I P E 31.7 I P E 51.7 P R 71.7 I P R 90.7 P
Perform specialized accounting functions.
R 12.8 I P E 31.8 I P E 51.8 P E 71.8 I P R 90.8 P
Discuss health care insurance concepts.
E 51.9 P R
File insurance forms. E 51.10 I P Process denied insurance claims.
E 51.11 I P
Process accepted insurance claims.
E 51.12 P R
Maintain cash controls R 12.9 I P E 31.9 I P R E 51.13 I P R E 71.9 I P R 90.9 P Financial Management
Acquire foundational knowledge of finance to recognize its contribution to a business.
E 13.1 I P R E 32.1 I P R E 52.1 I P R E 72.1 P R E 91.1 R
Manage office budgets E 32.2 P Discuss financial concepts as they relate to the medical field.
E 52.2 P R
Analyze fee schedules. E 52.3 P R Develop financial skills to obtain business credit and to control its use.
R 13.2 I E 32.3 I P E 52.4 P E 72.2 I P R 91.2 I
Maintain accounting and financial control systems for a legal office.
E 32.4 I P E 52.5 I P
xlix
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Describe the scope of financial information needed to accurately report and analyze a business’ financial position.
R 13.3 P E 32.5 I P R 52.6 I R E 72.3 I P E 91.3 P
Technology Assess the impact of technology on business activities.
E 14.1 I P R E 33.1 I P R E 53.1 I P R E 73.1 P R E 92.1 R
Utilize office equipment to accomplish job assignments.
E 14.2 I P R E 33.2 I P R E 53.2 I P R
Utilize computer operating systems.
E 14.3 P R R E 33.3 I P R E 53.3 P R R E 73.2 P R E 92.2 R
Manage a computer system.
E 33.4 P R
Manage the medical office’s computer system.
E 53.4 I P
Use the Internet to access available resources.
E 14.4 P R R E 33.5 P R R E 53.5 P R R E 73.3 P R E 92.3 R
Perform basic Web search skills.
E 14.5 P R R E 33.6 P R R E 53.6 P R R E 73.4 P R E 92.4 R
Demonstrate basic e-mail functions.
E 14.6 P R R E 33.7 P R R E 53.7 P R R E 73.5 P R E 92.5 R
Demonstrate personal information management and productivity applications.
E 14.7 P R R E 33.8 I P R R 53.8 I R R E 73.6 P R E 92.6 R
Demonstrate basic word processing skills.
E 14.8 P R R E 33.9 P R R R 53.9 P R R E 73.7 P R E 92.7 R
Use advanced word processing features.
E 14.9 I P R E 33.10 I P R R 53.10 I P R R 73.8 I R R 92.8 R
Use presentation software.
E 14.10 P R R E 33.11 P R R R 53.11 P R R E 73.9 P R E 92.9 R
Create basic databases. E 14.11 I P R E 33.12 I P R E 73.10 P R E 92.10 R Utilize basic databases. E 53.12 I P R
l
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Create basic spreadsheets.
E 14.12 P R R E 33.13 P R R E 73.11 P R E 92.11 R
Utilize basic spreadsheet software.
R 53.13 I P R
Use advanced spreadsheet functions to communicate information.
E 14.13 I P R E 33.14 I P R R 53.14 I R E 73.12 P R E 92.12 R
Use advanced spreadsheet functions to analyze financial and business data.
E 14.14 I P R 33.15 I R E 73.13 I P
Apply the most appropriate application’s (word processing, spreadsheet, database, presentation, collaborative groupware, Web) to record, analyze and present information.
E 14.15 I P R E 33.16 P R R R 53.15 P R R E 73.14 P R E 92.l3 R
Integrate business software applications.
E 14.16 I P R E 33.17 I P R R 53.16 I P E 73.15 P R E 92.14 R
Use EMR (Electronic Medical Record) software.
E 53.17 I P
Demonstrate collaborative/groupware applications.
E 14.17 I P R 33.18 I R R 53.18 I R E 73.16 I P E 92.15 P
Create and post a basic Web page.
E 14.18 I P R 33.19 I R E 73.17 I P E 92.16 P
Identify hardware and software system requirements that match business needs.
E 14.19 I P E 33.20 P R 53.19 I R E 73.18 I P E 92.17 P
Select information systems needed for the medical practice.
E 53.20 P
Manage a database for an information system.
E 33.21 P E 53.21 P
li
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Develop the skills and knowledge needed to obtain technical support services.
E 14.20 I P R E 33.22 I P R 53.22 I R E 73.19 P R E 92.18 R
Exhibit legal and ethical behaviors when using technologies.
E 14.21 I P R E 33.23 P R R E 53.23 P R R E 73.20 P R E 92.19 R
Information Management
Apply information literacy skills to the workplace.
E 15.1 P R R E 34.1 I P R E 54.1 I P R E 74.1 P R E 93.1 R
Conduct legal research. E 34.2 I P Acquire a foundational knowledge of information management to recognize its contribution to a business.
E 15.2 P R R E 34.3 I P R E 54.2 I P E 74.2 P R E 93.2 R
Maintain business records.
E 15.3 P R E 34.4 I P R E 54.3 I P R E 74.3 P R E 93.3 R
Maintain client records. E 34.5 P R Create and process medical records.
E 54.4 P R
Manage records. E 15.4 P R E 34.6 I P R E 54.5 I P R E 74.4 I P E 93.4 P Manage scheduling. E 34.7 P R Maintain the docket system.
E 34.8 P R
Locate witnesses. E 34.9 I P Assist in preparing for litigation.
E 34.10 I P
Manage a filing system for insurance records.
E 54.6 I P
Manage scheduling and registration system.
E 54.7 P R
Complete the credentialing process.
E 54.8 I P
lii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Acquire information to guide business decision-making.
R 15.5 I E 34.11 I P R 54.9 I R E 74.5 I P E 93.5 P
Explain data mining. E 54.10 I P E 74.6 P Apply ethical behaviors to data mining.
E 54.11 I P E 74.7 P
Use basic data mining techniques to make management decisions.
E 54.12 I P E 74.8 P
Knowledge Management
Explore knowledge management.
E 16.1 I P E 35.1 I P E 55.1 I P E 75.1 I P E 94.1 P
Discuss organizational culture and the role of knowledge management.
R 16.2 I E 35.2 I P R E 55.2 I P E 75.2 P E 94.2 P
Determine factors that affect knowledge management implementation.
E 16.3 I R R 35.3 I R E 55.3 I P R 75.3 I R 94.3 I
Capture and transfer strategic knowledge.
R 16.4 I E 35.4 I P E 55.4 P E 75.4 P E 94.4 P
Operations Management
Explain production’s role and function in business.
E 17.1 P R E 36.1 I P R R 56.1 I E 76.1 P R E 95.1 R
Plan production. E 76.2 I P Integrate product development into the operational process.
R 6.3 I 7
Apply operations management principles and procedures.
R 6.4 I 7
Analyze job costing. E 76.5 P Perform shipping and mailing functions.
E 17.2 P E 36.2 P E 56.2 P
liii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Implement expense control strategies.
R 17.3 I E 36.3 I P E 56.3 I P R E 76.6 I P R 95.2 I
Maintain property and equipment.
E 17.4 I P E 36.4 I P E 56.4 I P R E 76.7 I P E 95.3 P
Open and close the legal office.
E 36.5 I P R
Open and close the medical office (e.g., front reception, business records).
E 56.5 I P R
Facilitate business operations.
E 56.6 P
Describe vendor/supplier relationships.
E 17.5 I P E 36.6 P R E 56.7 I P E 76.8 P R E 95.4 R
Conduct a vendor/supplier search.
E 17.6 I P E 36.7 P R R 56.8 I P E 76.9 I P E 95.5 P
Negotiate contracts with vendors/suppliers.
E 76.10 P
Select vendors/suppliers of materials or services.
E 76.11 P
Evaluate vendors/suppliers.
E 76.12 P
Explain the concept of supply chain management (SCM).
E 76.13 I P
Evaluate supply chain management.
R 76.14 I
Explain company purchasing policies.
E 76.15 P
Explain the buying process.
E 76.16 P R
Develop a procurement/ acquisition plan.
E 76.17 P
Analyze organizational requirements for purchase requisitions.
E 17.7 I P E 76.18 I P
Explain competitive bids, quotations and proposals.
E 76.19 P
liv
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Describe appropriate methods of procurement.
E 76.20 P
Perform a cost/benefit analysis of planned acquisitions.
E 76.21 P
Purchase business supplies, equipment and services.
E 17.8 I P E 36.8 I P R 56.9 I R E 76.22 I P E 95.6 P
Develop purchasing procedures.
E 36.9 I P
Develop a system for materials procurement.
E 56.10 I P
Describe the crucial components of a quality culture.
E 17.9 I P E 36.10 P R E 56.11 I P E 76.23 I P E 95.7 P
Manage quality achievement.
E 17.10 P E 36.11 P E 56.12 I P E 76.24 P E 95.8 P
Explain quality assurance.
E 76.25 I P
Select and employ quality tools.
E 76.26 P
Implement quality control processes.
R 17.11 I E 36.12 P R E 56.13 I P E 76.27 P R 95.9 I
Produce a quality product and/or service that is consistent with a company’s goals and objectives.
E 76.28 I P
Facilitate the physician’s understanding of good business medical practices.
E 56.14 I P
Maintain quality assurances in the medical office.
E 56.15 I P
Project Management Describe project management.
E 18.1 I P E 37.1 P R E 57.1 P E 77.1 I P E 96.1 P
lv
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Employ standard project management processes.
E 37.2 I P R 57.2 I
Describe a project life cycle.
E 18.2 I P E 77.2 I P E 96.2 P
Explain standard project management processes.
E 18.3 I P E 77.3 I P
Employ processes to initiate a project.
R 18.4 I R E 77.4 I P
Employ processes to plan a project.
R 18.5 I R E 77.5 I P
Employ processes to execute a project.
R 18.6 I R E 77.6 I P
Employ processes to monitor and control a project.
R 18.7 I R E 77.7 I P
Employ processes to manage a project’s costs.
R 18.8 I R E 77.8 I P
Employ processes to manage a project’s quality.
R 18.9 I R E 77.9 I P
Distribute project information.
R 18.10 I R E 77.10 I P
Control project risk. R 18.11 I R E 77.11 I P Perform project procurement management.
R 18.12 I R E 77.12 I P
Employ processes to close a project.
R 18.13 I R E 77.13 I P
Human Resources Management
Describe human resources management’s functions and importance to an organization.
E 19.1 I P E 38.1 I P E 58.1 I P E 78.1 I P E 97.1 P
Implement organizational skills to facilitate the work efforts of others.
R 19.2 I R E 38.2 I P E 58.2 I P E 78.2 P R E 97.2 R
lvi
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Coordinate efforts of cross-functional teams to achieve project and company goals.
R 19.3 I P E 38.3 I P E 58.3 I P E 78.3 I P E 97.3 P
Analyze staffing issues that impact hiring decisions.
E 78.4 I P E 97.4 P
Determine hiring needs. E 78.5 I P E 97.5 P Hire new employees. E 38.4 P E 58.4 P Perform employee retention activities.
E 38.5 P E 58.5 I P
Conduct employee-exiting functions.
E 38.6 P E 58.6 P
Investigate compliance with employment laws.
E 38.7 P
Recruit new and existing employees.
E 78.6 I P E 97.6 P
Screen job applications and Résumés.
R 19.4 I P E 78.7 I P E 97.7 P
Interview job applicants.
E 78.8 I P E 97.8 P
Select new and existing employees for job openings.
E 78.9 P E 97.9 P
Make a job offer. E 78.10 I P E 97.10 P Perform post-offer employment activities.
E 78.11 P E 97.11 P
Orient new employees E 78.12 P E 97.12 P Train new employees. E 78.13 P E 97.13 P Identify and administer human resources development.
E 78.14 P E 97.14 P
Coach employees. R 19.5 I P E 78.15 I P E 97.15 P Recognize and reward employees.
R 19.6 I P E 78.16 I P E 97.16 P
Supervise staff. R 19.7 I P E 78.17 I P E 97.17 P Ensure equitable opportunities for employees.
R 19.8 I P E 78.18 I P E 97.18 P
Assess employee performance.
R 19.9 I P E 78.19 I P E 97.19 P
lvii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Discipline employees. R 19.10 I P E 78.20 I P E 97.20 P Implement dispute resolution policies and procedures.
R 78.21 I P R 97.21 P
Determine and follow procedures prior to dismissing or firing employees.
E 78.22 I P E 97.22 P
Determine the strategic importance of the employee exit.
E 78.23 I P E 97.23 P
Adhere to employment-at-will regulations.
E 7824 I P E 97.24 P
Release staff due to layoffs.
E 78.25 I P E 97.25 P
Terminate staff for cause.
E 78.26 I P E 97.26 P
Conduct employee exit activities.
E 78.27 I P E 97.27 P
Explain the roles of labor and management.
E 78.28 I P E 97.28 P
Discuss employee and labor relations issues.
E 78.29 I P E 97.29 P
Evaluate strategies for building cooperative employer-employee relationships.
E 78.30 I P E 97.30 P
Coordinate compensation and benefit systems with management goals.
E 78.31 I P E 97.31 P
Calculate wages and benefits.
E 78.32 I P E 97.32 P
Analyze compensation functions.
R 78.33 I R E 97.33 P
Analyze benefits function.
R 78.34 I R E 97.34 P
Implement organizational development strategies.
E 78.35 P E 97.35 P
lviii
Administrative and Professional Support Pathway
Legal Management and Support Pathway
Medical Management and Support Pathway
Business Management Pathway
Postsecondary Human Resources Management Specialty
Unit and Competency BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
10 12 AD BIL Comp #
AD
Apply organizational strategic planning and policy-making processes.
E 78.36 P E 97.36 P
Evaluate employee health and safety programs.
E 78.37 P E 97.37 P
Identify employee fitness and wellness programs.
R 78.38 I P R 97.38 P
Maintain human resources records.
E 97.39 P
Research human resources information system models.
E 97.40 P
Describe Human Resource Information System (HRIS).
R 97.41 P
Legal system Explain legal rights and responsibilities.
E 39.1 P R
Describe the court system.
E 39.2 I P R
Describe trust, estate and probate laws.
E 39.3 I P
Describe family and domestic relations law.
E 39.4 I P
Describe immigration law.
E 39.5 I P
Administrative and Professional Support
Pathway
Administrative and Professional Support Pathway
1
Administrative and Professional Support Pathway
Unit 1: Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 1.1: Describe business management. Descriptors: 1.1.1 Explain the purpose of management in business organizations (e.g., leader,
manager, organizer, spokesperson, problem solver). 1.1.2 Describe functions of management (e.g., planning, leading, organizing,
delegating, controlling). 1.1.3 Identify management levels and their roles in the organization. 1.1.4 Discuss management theories. 1.1.5 Compare and contrast management styles. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 1.2: Discuss the integration of management functions into an organization. Descriptors: 1.2.1 Discuss the importance of vision, mission and goal setting within the context of
the business environment. 1.2.2 Describe the role of the strategic planning process within an organization. 1.2.3 Explain how management uses resources in the organizing process to accomplish
goals. 1.2.4 Discuss management skills necessary for leading and directing at various
management levels. 1.2.5 Discuss the importance of the evaluating and controlling function in the business
environment. 1.2.6 Describe the impact that employment and social laws may have on leading and
managing business.
Administrative and Professional Support Pathway
2
BIL: Essential
EDU: 10 12 AD P R
Competency 1.3: Demonstrate management skills and responsibilities. Descriptors: 1.3.1 Apply management functions that are needed to complete a given task. 1.3.2 Develop effective business goals (e.g., specific, measurable, achievable, realistic,
time bound). Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 1.4: Develop change management programs. Descriptors: 1.4.1 Describe factors and elements of change management programs and activities. 1.4.2 Describe problems in change management program execution. 1.4.3 Develop key performance indicators and measurements to use with change
management programs. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
Administrative and Professional Support Pathway
3
BIL: Recommended
EDU: 10 12 AD I P
Competency 1.5: Establish benchmarks Descriptors: 1.5.1 Discuss performance measurements that can be used in benchmarking. 1.5.2 Collect information from key business and industry sources about their practices
and developments. 1.5.3 Interpret information about industry practices and developments. 1.5.4 Establish relationships and alliances with key individuals and groups to share best
practices. 1.5.5 Set benchmarks. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 1.6: Participate in strategic planning and policymaking. Descriptors: 1.6.1 Collect information and feedback to help assess the organization’s strategic
planning and policymaking processes. 1.6.2 Interpret information about an organization’s operations from internal sources to
participate in strategic planning and policymaking. 1.6.3 Interpret information related to the general business environment, industry
practices and developments, and technological developments from external sources in order to participate in strategic planning and policymaking (e.g., publications, government documents, media and trade organizations).
Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Administrative and Professional Support Pathway
4
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 1.7: Evaluate the results of business goals and objectives. Descriptors: 1.7.1 Identify programs and processes for improving business results. 1.7.2 Discuss alternative actions to take when goals are not met for a specific reason
(e.g., changing goals, changing strategies). 1.7.3 Select an alternative that best matches the business need. 1.7.4 Effectively implement the new program or process. 1.7.5 Measure the effectiveness of new program or process. Correlated Mathematics Academic Content Benchmarks
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
BIL: Recommended
EDU: 10 12 AD P
Competency 1.8: Analyze cost/profit relationships to guide business decision making. Descriptors: 1.8.1 Explain the concept of productivity. 1.8.2 Analyze the effects of government expenditures and tax policies on productivity. 1.8.3 Analyze the impact of specialization/division of labor on productivity. 1.8.4 Explain the economic concepts of efficiency and equity. 1.8.5 Explain the concept of organized labor and business.
Administrative and Professional Support Pathway
5
1.8.6 Explain the impact of the law of diminishing returns. 1.8.7 Describe the concept of economies of scale. 1.8.8 Describe cost/benefit analysis. 1.8.9 Determine relationships among total revenue, marginal revenue, output and profit. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Describe and interpret rates of change from graphical and numerical data. (Patterns, Functions and Algebra J, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 1.9 Develop business partnerships. Descriptors:
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1.9.1 Discuss the advantages and disadvantages of affiliating with a network or management organization (e.g., independent practice association [IPA], preferred provider organization [PPO], management service organization [MSO], physician practice management company [PPMC]).
1.9.2 Select a method for integrating medical practices. 1.9.3 Identify personnel implications associated with integrating medical practices. 1.9.4 Analyze risks associated with partnerships. 1.9.5 Implement a change process (e.g., marketing legal implications, financial needs,
tax implications, employment agreements and compensation, bylaws, naming rights, legal counsel, bankers, financial advisers, consultants).
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
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Unit 2: Entrepreneurship
BIL: Recommended
EDU: 10 12 AD I P R
Competency 2.1: Employ entrepreneurial discovery strategies to generate feasible ideas for business ventures.
Descriptors: 2.1.1 Explain the need for entrepreneurial discovery strategies to generate feasible ideas
for business ventures. 2.1.2 Discuss the entrepreneurial discovery processes. 2.1.3 Assess global trends and opportunities. 2.1.4 Identify opportunities for venture creation. 2.1.5 Assess opportunities for venture creation. 2.1.6 Describe idea-generation methods. 2.1.7 Generate venture ideas. 2.1.8 Determine the feasibility of ideas. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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BIL: Recommended
EDU: 10 12 AD I R P
Competency 2.2: Develop a concept for a new business venture to evaluate its success potential.
Descriptors: 2.2.1 Describe entrepreneurial planning considerations. 2.2.2 Explain tools used by entrepreneurs for venture planning. 2.2.3 Assess start-up requirements. 2.2.4 Assess risks associated with the venture. 2.2.5 Describe external resources useful to entrepreneurs during concept development. 2.2.6 Assess the need for using external resources for concept development. 2.2.7 Describe strategies for protecting intellectual property. 2.2.8 Identify business plan components. 2.2.9 Use components of the business plan to define the venture idea. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
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BIL: Recommended
EDU: 10 12 AD I R
Competency 2.3: Determine needed resources for a new business venture to contribute to its startup viability.
Descriptors: 2.3.1 Distinguish between debt and equity financing for venture creation. 2.3.2 Describe processes used to acquire adequate financial resources for venture
creation and startup. 2.3.3 Select sources of financing venture creation and startup. 2.3.4 Explain factors to consider in determining a venture’s human resources needs. 2.3.5 Explain considerations in deciding to hire staff. 2.3.6 Describe considerations in selecting capital resources. 2.3.7 Investigate capital resources needed for the venture. 2.3.8 Assess the costs and benefits associated with resources. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Recommended
EDU: 10 12 AD I R
Competency 2.4: Investigate launch strategies. Descriptors: 2.4.1 Use external resources to supplement entrepreneur’s expertise. 2.4.2 Explain the complexity of business operations. 2.4.3 Evaluate risk-taking opportunities.
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2.4.4 Explain the need for business systems and procedures. 2.4.5 Describe interrelationships of organizational models (e.g., line, line and staff,
functional). 2.4.6 Describe line versus staff departments and the authority relationship between
them. 2.4.7 Describe the use of operating procedures. 2.4.8 Explain methods and/or processes for organizing work flow. 2.4.9 Develop a product and/or service. 2.4.10 Use creative problem solving in business activities and decisions. 2.4.11 Explain the impact of resource productivity on venture success. 2.4.12 Create processes for ongoing opportunity recognition. 2.4.13 Develop a plan for investing resources into improving current products or creating
new ones. 2.4.14 Adapt to changes in the business environment. Correlated English Language Arts Academic Content Benchmarks
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
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BIL: Recommended
EDU: 10 12 AD I R
Competency 2.5: Select harvesting strategies to identify the entrepreneur’s role in the business venture.
Descriptors: 2.5.1 Explain the need for continuation planning. 2.5.2 Describe methods of venture harvesting. 2.5.3 Evaluate options for continued venture involvement. 2.5.4 Develop exit strategies. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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Unit 3: Marketing
BIL: Essential
EDU: 10 12 AD I P R
Competency 3.1: Describe marketing’s role and function in business. Descriptors: 3.1.1 Explain marketing and its importance in a global economy. 3.1.2 Discuss the marketing concept. 3.1.3 Describe marketing functions and related activities. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 3.2: Acquire foundational knowledge of customer, client and business behavior.
Descriptors: 3.2.1 Identify factors that motivate customers, clients and businesses. 3.2.2 Explain customer, client and business buying behavior. 3.2.3 Discuss levers employees can use to motivate and inspire customer, client and
business decision making.
BIL: Essential
EDU: 10 12 AD P R
Competency 3.3: Explain the company’s unique selling proposition to recognize what sets the company apart from its competitors.
Descriptors: 3.3.1 Identify the company’s unique selling proposition. 3.3.2 Identify internal and external service standards.
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BIL: Essential
EDU: 10 12 AD I P
Competency 3.4: Reinforce the company’s image to exhibit the company’s brand promise.
Descriptors: 3.4.1 Discuss the relationship between employee performance and company image. 3.4.2 Identify the company’s brand promise. 3.4.3 Determine ways of delivering the company’s brand promise through employee
performance.
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Unit 4: Customer Relationship Management
BIL: Recommended
EDU: 10 12 AD I R
Competency 4.1: Explain basic customer relationship management (CRM) concepts. Descriptors: 4.1.1 Explain the concept of a customer relationship focus and its importance to an
organization. 4.1.2 Describe methods that can be used to determine what customers want. 4.1.3 Explain the role of quality, warranties and guarantees in customer satisfaction. 4.1.4 Explain the role of Web site usability in customer satisfaction. 4.1.5 Describe the relationship between customer satisfaction, loyalty and value. 4.1.6 Explain the relationship between service and sales. 4.1.7 Describe the concept of a value chain. 4.1.8 Explain the importance of using strategic alliances to maximize the value chain.
BIL: Essential
EDU: 10 12 AD I P R
Competency 4.2: Foster positive customer relations to enhance company image. Descriptors: 4.2.1 Describe positive customer relations. 4.2.2 Demonstrate a customer service mindset. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 4.3: Respond appropriately to customers. Descriptors: 4.3.1 Reinforce service orientation through communication. 4.3.2 Respond to customer inquiries. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 4.4: Resolve conflicts with and for customers to encourage repeat business Descriptors: 4.4.1 Handle difficult customers. 4.4.2 Handle customer complaints. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 4.5: Deliver quality customer service. Descriptors: 4.5.1 Communicate company policies to customers. 4.5.2 Comply with merchandise returns policies.
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4.5.3 Facilitate customer service through maintaining key information systems. 4.5.4 Monitor follow-through on commitments made to customers (e.g., special orders,
delivery specifications, new items). 4.5.5 Monitor follow-up on order problems. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 4.6: Explain management’s role in customer relations. Descriptors: 4.6.1 Describe management’s role in developing policies that will impact customer
relations. 4.6.2 Explain types of policies that affect customer relations. 4.6.3 Discuss methods for collecting customer feedback. 4.6.4 Describe techniques and strategies for rewarding effective customer relationships.
BIL: Recommended
EDU: 10 12 AD I R
Competency 4.7: Describe the concept of order cycle time. Descriptors: 4.7.1 Describe how order cycle time impacts customer service. 4.7.2 Identify the elements of order transmittal time. 4.7.3 Identify the elements of order processing and assembly. 4.7.4 Describe how stock availability and production time impact order cycle time. 4.7.5 Identify the components of delivery time. 4.7.6 Describe how customer service policies can impact order cycle time. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
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BIL: Recommended
EDU: 10 12 AD I R
Competency 4.8: Explain the role of technology in order processing, tracking and customer research.
Descriptors: 4.8.1 Describe how technology has impacted order processing. 4.8.2 Explain the purpose and use of UPC barcodes. 4.8.3 Explain how UPC bar codes are created. 4.8.4 Compare and contrast keyboard entry with bar code entry. 4.8.5 Explain the purpose and use of radio frequency identification (RFID) tags. 4.8.6 Compare and contrast RFID tags with bar codes. 4.8.7 Describe potential privacy issues that may arise with the use of RFID tags. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Recommended
EDU: 10 12 AD I P
Competency 4.9: Process orders and returns. Descriptors: 4.9.1 Follow order processing priorities. 4.9.2 Describe when and how order batching is used. 4.9.3 Enter and check the order’s accuracy. 4.9.4 Check the availability of requested items. 4.9.5 Prepare back order documents when needed. 4.9.6 Check the customer’s credit status. 4.9.7 Prepare billing statements. 4.9.8 Track orders. 4.9.9 Communicate with customers about the order after the sale. 4.9.10 Process a return of products.
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Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
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Unit 5: Business Law
BIL: Essential
EDU: 10 12 AD I P R
Competency 5.1: Examine the foundation of United States law. Descriptors: 5.1.1 Explain why laws exist. 5.1.2 Describe the role of the U.S. Constitution in business law. 5.1.3 Describe the role of the Supreme Court. 5.1.4 Discuss the nature of law. 5.1.5 Describe the sources of law in the United States (e.g., the legislature, the
executive, the judiciary and administrative agencies). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Explain how the U.S. Constitution has evolved including its philosophical foundations, amendments and court interpretations. (Government B, 11-12)
BIL: Recommended
EDU: 10 12 AD P R
Competency 5.2: Explore laws in a global marketplace. Descriptors: 5.2.1 Describe the sources of international law. 5.2.2 Describe import and export trade regulations. 5.2.3 Explain the impact of jurisdictions on legal rights. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Recommended
EDU: 10 12 AD P R
Competency 5.3: Describe how businesses use the litigation process. Descriptors: 5.3.1 Determine how a business decides when to consult an attorney. 5.3.2 Describe the different stages of the litigation process and how these stages affect
the business. 5.3.3 Describe alternatives to litigation for settling disputes.
BIL: Essential
EDU: 10 12 AD P R
Competency 5.4: Describe the functions of contracts. Descriptors: 5.4.1 Identify the required elements for creating a contract. 5.4.2 Describe the requirements for a contract to be enforceable. 5.4.3 Identify ways a contract can be discharged. 5.4.4 Describe breach of contract. 5.4.5 Explain remedies for when a breach of contract occurs. 5.4.6 Discuss legal issues associated with electronic contracts and other online
concerns. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 5.5: Explain the concept of torts. Descriptors: 5.5.1 Explain how a tort is different from a breach of contract or a crime. 5.5.2 Explain why knowledge of tort law is important in business (e.g., businesses
harmed by wrongful conduct can sue to recover damages; businesses may be liable for damage done to others).
5.5.3 Classify torts as intentional, negligent or strict liability. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 5.6: Describe sales and lease agreements. Descriptors: 5.6.1 Discuss the formation of contracts for the sale and lease of goods. 5.6.2 Discuss laws that govern contracts for international sale of goods. 5.6.3 Describe title and risk of loss. 5.6.4 Identify types of warranties and how each may be excluded or modified. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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BIL: Recommended
EDU: 10 12 AD I R
Competency 5.7: Explore the regulatory environment of U.S. businesses. Descriptors: 5.7.1 Discuss the legal considerations of debtor-creditor relationships. 5.7.2 Explain the importance of regulatory agencies. 5.7.3 Discuss employment relationships. 5.7.4 Explain the role of equal opportunity employment. 5.7.5 Discuss the impact of environmental law on businesses. 5.7.6 Discuss types of workplace regulations (e.g., OSHA, ADA). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 5.8: Describe consumers’ rights and responsibilities. Descriptors: 5.8.1 List services provided by consumer protection agencies. 5.8.2 Identify laws that protect consumers. 5.8.3 Identify reasons for bankruptcy laws. 5.8.4 Describe different forms of bankruptcy.
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BIL: Essential
EDU: 10 12 AD I P
Competency 5.9: Explain the impact of tax laws and regulations on businesses. Descriptors: 5.9.1 Explain tax regulations affecting business. 5.9.2 Explain business’ tax reporting requirements. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 5.10: Discuss property and the available means to protect it. Descriptors: 5.10.1 Identify examples of real property and personal property. 5.10.2 Discuss bailment issues. 5.10.3 Describe the respective duties of landlords and tenants.
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Unit 6: Risk Management
BIL: Essential
EDU: 10 12 AD I P
Competency 6.1: Explain types of risk. Descriptors: 6.1.1 Identify types of risks to a business or a project (i.e., political, regulatory, cultural,
global, environmental, financial). 6.1.2 Explain how risk affects a business or project. 6.1.3 Explain common workplace security risks (e.g., theft, corporate espionage,
vandalism, technology, violence). 6.1.4 Identify workplace incident and emergency response risks (e.g., natural disasters,
safety threats). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 6.2: Abide by risk management policies and procedures for technology. Descriptors: 6.2.1 Adhere to security policies for technology (e.g., acceptable use policy, Web page
policies). 6.2.2 Apply ergonomic techniques to technology tasks. 6.2.3 Adhere to federal and state laws that apply to technological security, including
laws pertaining to computer crime, fraud and abuse. 6.2.4 Follow procedures used to restart and recover from computer problems (e.g.,
system failure, virus infection). 6.2.5 Follow policies regarding controls for preventing loss of data integrity and other
information resources. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
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BIL: Recommended
EDU: 10 12 AD I P R
Competency 6.3: Determine potential business threats and opportunities to protect and foster a business’ financial well-being.
Descriptors: 6.3.1 Identify speculative business risks. 6.3.2 Identify types of threats that occur in the workplace. 6.3.3 Describe the importance of being prepared to deal with workplace threats. 6.3.4 Explain steps to take to deal with workplace threats. 6.3.5 Explain measures that can be taken to prevent workplace threats. 6.3.6 Develop procedures for dealing with workplace threats. 6.3.7 Identify types of unsafe conditions in a business environment (e.g., air,
construction). 6.3.8 Describe the importance of fire prevention programs. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD P
Competency 6.4: Develop risk management policies. Descriptors: 6.4.1 Identify potential security issues. 6.4.2 Align risk management techniques with risks. 6.4.3 Establish policies for protecting company information and intangibles. 6.4.4 Establish policies for maintaining a non-hostile work environment. 6.4.5 Establish policies and procedures for maintaining physical security of the work
environment. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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BIL: Recommended
EDU: 10 12 AD P
Competency 6.5: Transfer business risk. Descriptors: 6.5.1 Evaluate appropriate levels of insurance for a business. 6.5.2 Obtain insurance coverage. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 6.6: Implement security policies and procedures. Descriptors: 6.6.1 Identify security risks. 6.6.2 Explain routine security precautions. 6.6.3 Follow established security procedures and policies. 6.6.4 Protect company information and intangibles. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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BIL: Essential
EDU: 10 12 AD P R
Competency 6.7: Adhere to health and safety regulations. Descriptors: 6.7.1 Describe health and safety regulations in business. 6.7.2 Identify internal noncompliance with business health and safety regulations. 6.7.3 Describe the role of OSHA in company safety. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 6.8: Implement safety procedures. Descriptors: 6.8.1 Follow instructions for using equipment, tools and machinery. 6.8.2 Follow safety precautions. 6.8.3 Maintain a safe work environment. 6.8.4 Explain procedures for handling accidents. 6.8.5 Handle and report emergency situations. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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BIL: Recommended
EDU: 10 12 AD I R
Competency 6.9: Determine needed policies and procedures to protect employee and customer safety.
Descriptors: 6.9.1 Identify potential safety issues. 6.9.2 Establish safety policies and procedures. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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Unit 7: Communication Skills
BIL: Essential
EDU: 10 12 AD I P R
Competency 7.1: Explain effective communications. Descriptors: 7.1.1 Explain the importance of effective communication in business 7.1.2 Identify barriers to effective communication 7.1.3 Describe techniques for overcoming barriers to effective communication 7.1.4 Discuss issues involving digital and/or electronic communications (e.g., lack of
body language, potential for forwarding information).
BIL: Essential
EDU: 10 12 AD I P R
Competency 7.2: Apply active listening skills. Descriptors: 7.2.1 Explain communication techniques that support and encourage a speaker. 7.2.2 Use paraphrasing strategies. 7.2.3 Summarize another person’s key points. 7.2.4 Probe to clarify the speaker’s thinking. 7.2.5 Use body language to show interest in what a speaker is saying. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 7.3: Apply appropriate verbal skills in business situations. Descriptors: 7.3.1 Explain characteristics of effective verbal communications. 7.3.2 Describe how nonverbal communication affects verbal messages. 7.3.3 Interpret others’ nonverbal cues. 7.3.4 Explain the importance of voice in communicating with others. 7.3.5 Identify situations in which employees need to address others in a businesslike
manner. 7.3.6 Address people properly. 7.3.7 Participate in staff meetings. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Analyze the techniques used by speakers and media to influence an audience, and evaluate the effect this has on the credibility of a speaker or media message. (Communication: Oral and Visual B, 8-10)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 7.4: Make oral presentations. Descriptors: 7.4.1 Identify occasions when oral presentations are required. 7.4.2 Explain the importance of communication skills in oral presentations (e.g.,
speaking clearly, using correct grammar, using appropriate gestures with audience contact).
7.4.3 Describe characteristics of effective oral presentations. 7.4.4 Discuss the role of visual support in making oral presentations. 7.4.5 Demonstrate procedures for making oral presentations. 7.4.6 Use technology to enhance oral presentations.
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Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 7.5: Utilize effective written communication. Descriptors: 7.5.1 Explain the importance of effective written communications. 7.5.2 Identify types of written communication used in business. 7.5.3 Identify characteristics of effective written communication (e.g., brevity,
neatness, accuracy). 7.5.4 Select and utilize appropriate formats for professional writing. 7.5.5 Plan, edit and revise written work consistent with professional standards. 7.5.6 Write business letters. 7.5.7 Write informational messages. 7.5.8 Write inquiries. 7.5.9 Write persuasive messages. 7.5.10 Write executive summaries. 7.5.11 Prepare simple written reports. 7.5.12 Prepare complex written reports. 7.5.13 Write proposals. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to revise content, organization and style, and to improve word choice, sentence variety, clarity and consistency of writing. (Writing Processes C, 11-12)
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
• Write a persuasive piece that states a clear position, includes relevant information and offers compelling evidence in the form of facts and details. (Writing Applications E, 8-10)
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• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD P R R
Competency 7.6: Use proper grammar and vocabulary. Descriptors: 7.6.1 Use correct subject/verb agreement in sentences. 7.6.2 Use correct noun/pronoun agreement in sentences. 7.6.3 Use correct use of adverbs and adjectives in sentences. 7.6.4 Use correct word usage in sentences. 7.6.5 Explain the importance of a technical vocabulary. 7.6.6 Explain the consequences of excessive use of jargon. 7.6.7 Explain the relationship of business success to proper grammar. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate understanding of the grammatical conventions of the English language. (Writing Conventions C, 8-10, Writing Conventions C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 7.7: Communicate using telecommunications tools. Descriptors: 7.7.1 Describe proper verbal skills needed for handling telephone calls. 7.7.2 Explain standard procedures for handling telephone calls in a businesslike manner
(e.g., professionalism, consider inflection in voice, attitude conveyed). 7.7.3 Identify company policies regarding use of telecommunications tools (telephone
answering machine, voice mail, e-mail, teleconferencing system). 7.7.4 Operate telecommunications equipment in accordance with company policy.
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7.7.5 Communicate via telephone, voice mail, e-mail, facsimile, teleconferencing system.
7.7.6 Keep up to date concerning new and emerging communications technologies. 7.7.7 Take complete and accurate telephone messages. 7.7.8 Deliver phone messages according to the criticality of the message. 7.7.9 Follow established telephone etiquette. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 7.8: Read to acquire meaning from written material. Descriptors: 7.8.1 Identify sources that provide relevant, valid written material. 7.8.2 Discriminate among types of information (e.g., essential, important, critical, nice
to know). 7.8.3 Differentiate among fact, judgment and inference. 7.8.4 Utilize appropriate reading skills for information needs (e.g., skim, comprehend,
analyze). 7.8.5 Extract relevant information from written materials. 7.8.6 Apply written directions to achieve tasks. 7.8.7 Analyze company resources to ascertain policies and procedures. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 7.9: Follow company guidelines in the business environment. Descriptors: 7.9.1 Describe guidelines for communicating with other employees (e.g., protocol of
communications, types of information transmitted via different channels of staff communications).
7.9.2 Explain ethical considerations in providing information. 7.9.3 Explain use of interdepartmental/company communication. 7.9.4 Follow directions. 7.9.5 Use appropriate manners in accordance with established protocols and company
policies. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 7.10: Communicate effectively to provide information to staff. Descriptors: 7.10.1 Give directions for completing job tasks. 7.10.2 Conduct meetings. 7.10.3 Report business research. 7.10.4 Share positive suggestions with management. Correlated English Language Arts Academic Content Benchmarks
• Communicate findings, reporting on the substance and processes orally, visually and in writing or through multimedia. (Research E, 8-10; Research E, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 7.11: Use communication skills to influence others. Descriptors: 7.11.1 Persuade others. 7.11.2 Demonstrate negotiation skills. Correlated English Language Arts Academic Content Benchmarks
• Give persuasive presentations that structure ideas and arguments in a logical fashion, clarify and defend positions with relevant evidence and anticipate and address the audience’s concerns. (Communication: Oral and Visual D, 11-12)
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Unit 8: Emotional Intelligence
BIL: Essential
EDU: 10 12 AD P R R
Competency 8.1: Explain the concept of emotional intelligence. Descriptors: 8.1.1 Describe self-understanding and self-assessment. 8.1.2 Explain the concept of self-esteem. 8.1.3 Assess personal strengths and weaknesses.
BIL: Essential
EDU: 10 12 AD P R R
Competency 8.2: Explain the role of personality traits in the workplace. Descriptors: 8.2.1 Identify desirable personality traits important to business. 8.2.2 Exhibit self-confidence. 8.2.3 Demonstrate interest and enthusiasm. 8.2.4 Demonstrate initiative.
BIL: Essential
EDU: 10 12 AD P R R
Competency 8.3: Manage emotional reactions to people and situations. Descriptors: 8.3.1 Maintain a positive attitude. 8.3.2 Demonstrate self-control. 8.3.3 Explain the use of feedback for personal growth. 8.3.4 Adjust to change.
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BIL: Essential
EDU: 10 12 AD P R R
Competency 8.4: Identify with others’ feelings, needs and concerns. Descriptors: 8.4.1 Respect the privacy of others. 8.4.2 Show empathy for others. 8.4.3 Develop cultural sensitivity. 8.4.4 Explain the impact of political relationships within an organization. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 8.5: Implement teamwork techniques to accomplish goals. Descriptors: 8.5.1 Participate as a team member. 8.5.2 Describe effects of group dynamics on group decision making and consensus
building. 8.5.3 Use consensus building skills. 8.5.4 Encourage team building. 8.5.5 Identify motivation theories that impact management (e.g., Maslow, Herzberg). 8.5.6 Motivate team members. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 8.6: Manage internal and external business relationships. Descriptors: 8.6.1 Treat others fairly at work. 8.6.2 Foster positive working relationships. 8.6.3 Participate in the organization’s community outreach activities. 8.6.4 Mentor fellow workers.
BIL: Essential
EDU: 10 12 AD P R R
Competency 8.7: Describe work ethic standards. Descriptors: 8.7.1 Define work ethic. 8.7.2 Identify factors that influence one’s work ethic. 8.7.3 Differentiate between laws and ethics. 8.7.4 Describe how personal values are reflected in an employee’s work ethic. 8.7.5 Describe how interactions in the workplace affect an employee’s work ethic. 8.7.6 Describe how life changes affect personal work ethic. 8.7.7 Identify examples of unethical behavior at work. 8.7.8 Explain consequences of unprofessional and/or unethical behavior. 8.7.9 Explain the need for professional and ethical standards. 8.7.10 Explain responsibility of the individual to apply ethical standards. 8.7.11 Identify responsibility to clients/customers and employers. 8.7.12 Describe ways to demonstrate a basic work ethic.
BIL: Essential
EDU: 10 12 AD I P R
Competency 8.8: Apply appropriate work ethic. Descriptors:
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8.8.1 Adhere to company and/or governmental policies, procedures, rules and regulations.
8.8.2 Exercise confidentiality. 8.8.3 Adhere to rules of conduct. 8.8.4 Accept constructive criticism. 8.8.5 Offer constructive criticism. 8.8.6 Exhibit pride in work. 8.8.7 Exhibit punctuality. 8.8.8 Demonstrate honesty and integrity. 8.8.9 Assume responsibility for decisions and actions. 8.8.10 Follow the chain of command. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 8.9: Recognize personal biases and stereotypes. Descriptors:
8.9.1 Identify situations in which discrimination exists.
8.9.2 Describe consequences of discrimination. 8.9.3 Explain how federal laws protect against discrimination. 8.9.4 Describe steps for identifying personal biases and stereotypes. 8.9.5 Explain why diversity is an asset to an organization. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
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Competency 8.10: Apply time management principles. Descriptors: 8.10.1 Describe time management concepts (e.g., stress, procrastination, free time,
weekly master list, technology, prioritizing, delegating, to-do list). 8.10.2 Explain time management processes. 8.10.3 List benefits of time management. 8.10.4 Utilize current technology as a tool for time management.
BIL: Essential
EDU: 10 12 AD P R R
Competency 8.11: Function as a self-managed employee. Descriptors: 8.11.1 Propose projects. 8.11.2 Demonstrate organizational skills. 8.11.3 Make long-term and short-term plans. 8.11.4 Multi-task to achieve work goals. 8.11.5 Evaluate progress. 8.11.6 Report progress. Correlated English Language Arts Academic Content Benchmarks
• Give informational presentations that contain a clear perspective; present ideas from multiple sources in logical sequence; and include a consistent organizational structure. (Communication: Oral and Visual E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 8.12: Apply decision making techniques. Descriptors: 8.12.1 Identify the decision to be made. 8.12.2 Identify the appropriate alternatives and consequences. 8.12.3 Make the decision based on facts, legality, ethics, goals and culture. 8.12.4 Apply time factors. 8.12.5 Present the decision to be implemented. 8.12.6 Evaluate the decision. 8.12.7 Accept responsibility for the decision. Correlated English Language Arts Academic Content Benchmarks
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• Give presentations using a variety of delivery methods, visual displays and technology.
(Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 8.13: Apply problem solving techniques. Descriptors: 8.13.1 Identify the problem. 8.13.2 Select appropriate problem solving tools and techniques. 8.13.3 Identify underlying causes of the problem. 8.13.4 Identify appropriate solutions and consequences (e.g., long-term, short-term,
crisis). 8.13.5 Use resources to explore possible solutions to the problem. 8.13.6 Contrast the advantages and disadvantages of each solution. 8.13.7 Identify appropriate action. 8.13.8 Evaluate the results. 8.13.9 Identify post-preventive action. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 8.14: Apply conflict resolution skills. Descriptors:
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8.14.1 Explain the effects of conflicts in the workplace (e.g., loss of morale, productivity).
8.14.2 Describe conflict resolution skills. 8.14.3 Describe the conflict cycle (e.g., how it begins, how it escalates). 8.14.4 Describe conflict management styles (e.g., avoidance). 8.14.5 Describe negotiation. 8.14.6 Describe mediation. 8.14.7 Use conflict resolution skills. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 8.15: Manage stressful situations. Descriptors: 8.15.1 Discuss causes of employee stress. 8.15.2 Describe physical and emotional responses to stress. 8.15.3 Explain consequences of employee stress. 8.15.4 Identify strategies and/or methods for reducing and/or channeling stress. 8.15.5 Implement strategies to manage stress.
BIL: Essential
EDU: 10 12 AD I P
Competency 8.16: Achieve organizational goals. Descriptors: 8.16.1 Evaluate personal goals in relation to organizational goals. 8.16.2 Monitor progress by evaluating feedback. 8.16.3 List responsibilities in relation to organizational goals. 8.16.4 Accomplish assigned tasks. 8.16.5 Exercise responsibility in relation to organizational goals. 8.16.6 Set appropriate performance standards. 8.16.7 Communicate goals to supervisor and peers. 8.16.8 Exhibit knowledge of the organization’s products and/or services. 8.16.9 Describe how managers delegate authority and assign responsibility.
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BIL: Essential
EDU: 10 12 AD I P
Competency 8.17: Explain the role of leadership in the workplace. Descriptors: 8.17.1 Differentiate between leading and managing. 8.17.2 Discuss leadership styles.
BIL: Recommended
EDU: 10 12 AD I R
Competency 8.18: Describe cultural knowledge needed for global business relations. Descriptors: 8.18.1 Explain the usage of names, titles and ranks in different cultures and countries. 8.18.2 Identify cultural differences in food, dress and social behaviors throughout the
world. 8.18.3 Identify major holidays of world cultures and their impact on doing business
globally. 8.18.4 Identify appropriate uses of gift giving in business relationships among world
cultures. 8.18.5 Compare business protocol among countries. 8.18.6 Identify cultural attitudes about time, silence, space, and body and eye contact in
relation to successful business relationships. 8.18.7 Describe how a negotiation process may be affected by cultural differences. 8.18.8 Describe the role and use of electronic communication tools (e.g., Internet, video-
and computer-conferencing, webcasts, e-mail) in global business activities. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
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Unit 9: Professional Development
BIL: Essential
EDU: 10 12 AD I P R
Competency 9.1: Acquire self-development skills. Descriptors: 9.1.1 Maintain appropriate personal appearance. 9.1.2 Set personal goals. 9.1.3 Maintain personal health (e.g., physical and psychological).
BIL: Essential
EDU: 10 12 AD P R R
Competency 9.2: Participate in career planning. Descriptors: 9.2.1 Assess personal interests and skills needed for success in business. 9.2.2 Analyze employer expectations in the business environment. 9.2.3 Identify sources of career information. 9.2.4 Identify a tentative occupational interest. 9.2.5 Explain employment opportunities in business. 9.2.6 Describe techniques for obtaining work experience (e.g., volunteer activities,
internships). Correlated English Language Arts Academic Content Benchmarks
• Evaluate the usefulness and credibility of data and sources. (Research B, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 9.3: Explore professional development opportunities. Descriptors: 9.3.1 Research continuing education courses or programs available to enhance skills, to
remain current in the profession and for career advancement. 9.3.2 Describe certifications for business professionals. 9.3.3 Identify professional association opportunities and resources (e.g., education
opportunities, networking, conferences, newsletters, publications).
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9.3.4 Build internal and external mentor relationships. 9.3.5 Use Web sites for professional development. 9.3.6 Identify internal and external networking opportunities. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 9.4: Explore career advancement activities. Descriptors: 9.4.1 Explain the need for ongoing education as a worker. 9.4.2 Explain possible advancement patterns for jobs. 9.4.3 Identify skills needed to enhance career progression.
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Unit 10: Money and Personal Finance
BIL: Essential
EDU: 10 12 AD I P R
Competency 10.1: Describe the fundamental principles of money needed to make financial exchanges
Descriptors: 10.1.1 Explain forms of financial exchange (cash, credit, debit, electronic funds transfer). 10.1.2 Identify types of currency (paper money, coins, bank notes, government bonds
and treasury notes). 10.1.3 Explain essential elements of a negotiable instrument. 10.1.4 Describe functions of money (medium of exchange, unit of measure, store of
value). 10.1.5 Describe sources of income (wages/salaries, interest, rent, dividends, transfer
payments). 10.1.6 Explain the time value of money. 10.1.7 Explain the purposes for and importance of credit. 10.1.8 Explain legal responsibilities associated with financial exchanges. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 10.2: Analyze personal financial needs and goals Descriptors: 10.2.1 Describe common financial needs (e.g., college, retirement, wills, insurance). 10.2.2 Set financial goals. 10.2.3 Develop a personal budget.
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 10.3: Manage personal finances. Descriptors: 10.3.1 Describe tax liabilities. 10.3.2 Interpret a pay stub. 10.3.3 Maintain financial records. 10.3.4 Read and reconcile bank statements. 10.3.5 Demonstrate the wise use of credit. 10.3.6 Validate credit history. 10.3.7 Protect against identity theft. 10.3.8 Prepare personal income tax forms. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 10.4: Explain the use of financial services providers. Descriptors: 10.4.1 Describe types of financial services providers. 10.4.2 Discuss considerations in selecting a financial services provider. Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 10.5: Identify investment strategies to ensure personal financial well-being. Descriptors: 10.5.1 Explain types of investments. 10.5.2 Establish investment goals and objectives. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
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Unit 11: Economics
BIL: Essential
EDU: 10 12 AD I P R
Competency 11.1: Explain fundamental economic concepts. Descriptors: 11.1.1 Distinguish between economic goods and services. 11.1.2 Explain the concept of economic resources. 11.1.3 Discuss the determination of income distribution, including poverty and
discrimination. 11.1.4 Explain how economics is a social science that draws conclusions based on
hypothesis, theories and data in order to understand human behavior. 11.1.5 Describe the concepts of economic scarcity, choice and economic activities. 11.1.6 Determine economic utilities created by business activities. 11.1.7 Discuss positive and normative economics. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 11.2: Discuss the interactions of supply, demand and price. Descriptors: 11.2.1 Explain how scarce resources are allocated. 11.2.2 Describe how the markets for resources operate and how they determine wage
rates, interest and rent. 11.2.3 Discuss the concepts of opportunity cost and the production possibility frontier. 11.2.4 Explain how consumers make choices. 11.2.5 Discuss the impact of elasticity on demand. 11.2.6 Describe the functions of prices in markets. 11.2.7 Explain the concept of equilibrium.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Solve systems of linear equations involving two variables graphically and symbolically. (Patterns, Functions and Algebra H, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 11.3: Describe business’ contribution to society. Descriptors: 11.3.1 Explain the role of business in society. 11.3.2 Describe types of business activities. 11.3.3 Explain production theory. 11.3.4 Discuss the costs of production.
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BIL: Recommended
EDU: 10 12 AD I P
Competency 11.4: Describe the legal structures under which businesses are organized. Descriptors: 11.4.1 Describe the major types of business organization (e.g., sole proprietorship,
limited liability company, general partnership). 11.4.2 Identify the legal implications for establishing each type of organization. 11.4.3 Differentiate among types of corporations (e.g., profit, nonprofit, domestic,
international). 11.4.4 Describe the role and function of a corporation’s board of directors. 11.4.5 Differentiate among types of corporate expansion (e.g., mergers, consolidations,
acquisitions). 11.4.6 Describe characteristics of a franchise and how it is formed. 11.4.7 Describe legal documents necessary to operate a business (e.g., by-laws, code of
regulations). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 11.5: Differentiate among economic systems. Descriptors: 11.5.1 Explain the types of economic systems. 11.5.2 Explain the concept of private enterprise. 11.5.3 Identify factors affecting a business’ profit. 11.5.4 Determine factors affecting business risk. 11.5.5 Explain the concept of competition. 11.5.6 Describe businesses’ market structures. 11.5.7 Explain firm behavior in competitive markets. 11.5.8 Discuss firm behavior in imperfect markets.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Compare how different economic systems answer the fundamental economic questions of what goods and services to produce, how to produce them, and who will consume them. (Economics A, 9-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 11.6: Discuss the impact of government on business activities. Descriptors: 11.6.1 Describe the relationship between government and business. 11.6.2 Describe the role of taxes. 11.6.3 Discuss monetary policy. 11.6.4 Discuss the supply and demand for money. 11.6.5 Explain the role of the Federal Reserve System. 11.6.6 Explain the concept of fiscal policies. 11.6.7 Discuss the development of aggregate demand and aggregate supply. 11.6.8 Describe the effects of fiscal and monetary policies. 11.6.9 Discuss the effects of the federal government’s budget deficit. 11.6.10 Explain the concept of long-run growth and policies that affect business growth. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
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BIL: Recommended
EDU: 10 12 AD I
Competency 11.7: Explain economic indicators used to measure economic trends and conditions.
Descriptors: 11.7.1 Explain measures used to analyze economic conditions, including the level of
income, the level of employment, the unemployment rate, the natural rate of unemployment, the price level, the inflation rate, productivity and the rate of interest.
11.7.2 Describe the concept of price stability as an economic measure. 11.7.3 Explain the basics of macroeconomic instability theories. 11.7.4 Discuss the measure of consumer spending as an economic indicator. 11.7.5 Discuss the impact of a nation’s unemployment rates. 11.7.6 Describe the economic impact of inflation on business. 11.7.7 Explain unemployment and inflation trade-offs. 11.7.8 Explain the economic impact of interest rate fluctuations. 11.7.9 Determine the impact of business cycles on business activities. 11.7.10 Explain how monetary and fiscal policies can be used to regulate business cycles. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
BIL: Essential
EDU: 10 12 AD I
Competency 11.8: Assess global trade’s impact on business decision making. Descriptors: 11.8.1 Describe how to create comparative advantage. 11.8.2 Explain the determinants of global trade flows. 11.8.3 Describe the determinants of exchange rates and their effects on domestic
economy.
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11.8.4 Discuss the impact of cultural and social environments on world trade. 11.8.5 Describe ways that businesses can enter global markets. 11.8.6 Explain labor issues associated with global trade. 11.8.7 Describe the impact of regional trade organizations on global trade. 11.8.8 Evaluate the impact of world circumstances and events. 11.8.9 Evaluate influences on a nation’s ability to trade. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Essential (Managers)
EDU: 10 12 AD I P
Competency 11.9: Discuss the impact of globalization. Descriptors: 11.9.1 Discuss the impact of globalization on local, state, national and international
economies. 11.9.2 Discuss the potential impact of emerging economies. 11.9.3 Discuss the impact of geography on global markets. 11.9.4 Explain relationships of major trade alliances. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
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Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
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Unit 12: Accounting
BIL: Essential
EDU: 10 12 AD I P R
Competency 12.1: Acquire foundational knowledge of accounting’s role in a company. Descriptors: 12.1.1 Explain the concept of accounting. 12.1.2 Describe the accounting cycle. 12.1.3 Discuss the role of ethics in accounting. 12.1.4 Explain the use of technology in accounting. 12.1.5 Explain legal considerations for accounting. 12.1.6 Explain the need for accounting standards (GAAP). Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Recommended
EDU: 10 12 AD I
Competency 12.2: Discuss Generally Accepted Accounting Principles (GAAP). Descriptors: 12.2.1 Explain the qualitative characteristics of accounting information (e.g., usefulness,
timeliness, understandability, neutrality, relevance, reliability, consistency, comparability).
12.2.2 Describe the basic assumptions about accounting reports (e.g., separate economic entity, going concern, monetary unit, periodicity of income).
12.2.3 Explain the basic principles of accounting (e.g., historical cost basis, revenue recognition, matching, full disclosure).
12.2.4 Describe the need for cost-benefit analysis of compliance with accounting principles.
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 12.3: Describe accounting tools used to track money flow and to determine financial status.
Descriptors: 12.3.1 Describe cash flow statements. 12.3.2 Explain balance sheets. 12.3.3 Describe income statements.
Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
BIL: Recommended
EDU: 10 12 AD I P
Competency 12.4: Apply the accounting equation. Descriptors: 12.4.1 Describe the relationship between property and financial claims. 12.4.2 Explain the significance of equities as used in accounting. 12.4.3 Explain the significance of the accounting equation. 12.4.4 Discuss types of basic assets. 12.4.5 Explain types of liabilities. 12.4.6 Discuss the importance of owner’s equity. 12.4.7 Describe the relationship between assets and claims on assets. 12.4.8 Demonstrate the effects of transactions on the accounting equation. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
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BIL: Recommended
EDU: 10 12 AD I P
Competency 12.5: Analyze transactions and their effect on assets, liabilities and owner’s equity.
Descriptors: 12.5.1 Discuss the purpose for a ledger. 12.5.2 Prepare a chart of accounts. 12.5.3 Describe types of accounts. 12.5.4 Explain the purpose for double-entry accounting. 12.5.5 Describe the purpose for debits and credits in double-entry accounting. 12.5.6 Record business transactions. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 12.6: Analyze transactions impacting revenue, expenses and withdrawals. Descriptors: 12.6.1 Describe how temporary account transactions affect owner’s equity. 12.6.2 Maintain revenue accounts. 12.6.3 Maintain expense accounts. 12.6.4 Maintain withdrawals accounts. 12.6.5 Analyze revenue, expense and withdrawals transactions. 12.6.6 Balance ledger accounts.
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 12.7: Discuss types of accounting methods. Descriptors: 12.7.1 Explain the advantages and disadvantages of the cash basis of accounting. 12.7.2 Discuss which businesses are most likely to use the cash method. 12.7.3 Describe the advantages and disadvantages of the accrual basis of accounting. 12.7.4 Discuss what businesses are required to use the accrual accounting method. 12.7.5 Explain how a business is affected by the accounting method used. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
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BIL: Recommended
EDU: 10 12 AD I P
Competency 12.8: Perform specialized accounting functions. Descriptors: 12.8.1 Create and maintain an accounts receivable subsidiary ledger. 12.8.2 Create and maintain an accounts payable subsidiary ledger. 12.8.3 Record transactions related to property ownership (e.g., acquisition, depreciation,
sale, mortgage and lease obligations, principal and interest payments). 12.8.4 Account for investments and withdrawals by owners. 12.8.5 Maintain inventory accounts (e.g., LIFO, FIFO, specific identification and
weighted average). 12.8.6 Use accounting software to maintain accounting records. 12.8.7 Perform electronic billing. 12.8.8 Prepare financial reports. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
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BIL: Recommended
EDU: 10 12 AD I P
Competency 12.9: Maintain cash controls Descriptors: 12.9.1 Explain cash control procedures (e.g., signature cards, deposit slips, internal and
external controls, cash clearing). 12.9.2 Prove cash. 12.9.3 Journalize and post entries to establish and replenish petty cash. 12.9.4 Write checks. 12.9.5 Process checks. 12.9.6 Journalize and post entries related to banking activities. 12.9.7 Explain the benefits of electronic funds transfer (EFT). 12.9.8 Prepare bank deposits. 12.9.9 Prepare purchase requisitions. 12.9.10 Prepare purchase orders. 12.9.11 Prepare sales slips. 12.9.12 Prepare invoices. 12.9.13 Verify invoices. 12.9.14 Handle delinquent bills. 12.9.15 Process credit card transactions. 12.9.16 Process refunds. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
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Unit 13: Financial Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 13.1: Acquire foundational knowledge of finance to recognize its contribution to a business.
Descriptors: 13.1.1 Explain the role of finance in business. 13.1.2 Discuss the role of ethics in finance. 13.1.3 Explain legal considerations for finance.
BIL: Recommended
EDU: 10 12 AD I
Competency 13.2: Develop financial skills to obtain business credit and to control its use. Descriptors: 13.2.1 Explain the purposes for and importance of obtaining business credit. 13.2.2 Analyze critical banking relationships. 13.2.3 Make critical decisions regarding acceptance of bank cards. 13.2.4 Determine financing needed for business operations. 13.2.5 Identify risks associated with obtaining business credit. 13.2.6 Explain sources of financial assistance. 13.2.7 Explain loan evaluation criteria used by lending institutions. 13.2.8 Complete a loan application package. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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BIL: Recommended
EDU: 10 12 AD P
Competency 13.3: Describe the scope of financial information needed to accurately report and analyze a business’ financial position.
Descriptors: 13.3.1 Describe types of accounting systems (i.e., financial, tax, management and cost). 13.3.2 Discuss Securities and Exchange Commission (SEC) reporting requirements for
public companies traded in the United States. 13.3.3 Discuss the contents of and purposes for a corporate annual report. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 14: Technology
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.1: Assess the impact of technology on business activities. Descriptors: 14.1.1 Identify ways that technology impacts business. 14.1.2 Explain the scope of data communications tools. 14.1.3 Explain the role of information systems in organizations. 14.1.4 Explain the importance of emerging technologies and their applications to
business. 14.1.5 Analyze the ethical, social and political impact of information systems.
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.2: Utilize office equipment to accomplish job assignments. Descriptors: 14.2.1 Operate a copier. 14.2.2 Operate a printer. 14.2.3 Operate a fax machine. 14.2.4 Operate a calculator. 14.2.5 Operate a postage meter. 14.2.6 Operate a scanner.
BIL: Essential
EDU: 10 12 AD P R R
Competency 14.3: Utilize computer operating systems. Descriptors: 14.3.1 Discuss principles of computer systems. 14.3.2 Use basic operating systems. 14.3.3 Manage files and folders.
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BIL: Essential
EDU: 10 12 AD P R R
Competency 14.4: Use the Internet to access available resources. Descriptors: 14.4.1 Explain the hierarchical structure of domain names. 14.4.2 Discuss the role of organizations in administring Internet activities. 14.4.3 Explain the role of internet service providers (ISPs). 14.4.4 Describe types of resources that can be accessed through the Internet (e.g., Web
pages, USENET newsgroups, listservs, files and programs, e-mail). 14.4.5 Use bookmarks. 14.4.6 Organize bookmarks.
BIL: Essential
EDU: 10 12 AD P R R
Competency 14.5: Perform basic Web search skills. Descriptors: 14.5.1 Explain the importance of search engines in locating information. 14.5.2 Locate specified topics on the Web. 14.5.3 Access specified topics through links on a Web page. 14.5.4 Download and save information. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 14.6: Demonstrate basic e-mail functions Descriptors: 14.6.1 Explain the features (capabilities) of e-mail. 14.6.2 Discuss e-mail etiquette. 14.6.3 Write and send a professional e-mail message. 14.6.4 Reply to an e-mail message. 14.6.5 Forward an e-mail message.
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14.6.6 Add a signature file. 14.6.7 Open attachments. 14.6.8 Save attachments to the computer’s hard drive. 14.6.9 Append attachments. 14.6.10 Label messages. 14.6.11 Add names to the address book. 14.6.12 Set up a distribution list. 14.6.13 Put message in the outbox. 14.6.14 Sort mail. 14.6.15 Search for messages. 14.6.16 Use e-mail shortcuts. 14.6.17 Use auto-responder. 14.6.18 Post a message on a listserv. 14.6.19 Create a new e-mail folder. 14.6.20 Store e-mail messages in folders. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 14.7: Demonstrate personal information management and productivity applications.
Descriptors: 14.7.1 Describe the capabilities of personal information management and productivity
applications. 14.7.2 Use the address book application. 14.7.3 Use the calculator. 14.7.4 Use the notes application. 14.7.5 Use the scheduler application. 14.7.6 Use the to-do application. 14.7.7 Use the global search application.
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BIL: Essential
EDU: 10 12 AD P R R
Competency 14.8: Demonstrate basic word processing skills. Descriptors: 14.8.1 Identify capabilities of word processing software. 14.8.2 Enter and store text in a word processing application. 14.8.3 Search for and replace text in a document stored in a word processing application. 14.8.4 Retrieve, edit and print a document stored in a word processing application. 14.8.5 Cut and paste information from one text document into another in a word
processing application. 14.8.6 Create a text document containing columns in a word processing application. 14.8.7 Insert and print a graph in a word processing document. 14.8.8 Utilize the page numbering feature. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.9: Use advanced word processing features. Descriptors: 14.9.1 Calculate values within a table. 14.9.2 Create a document using the borders feature. 14.9.3 Create, format, edit and delete a header and/or footer within a document. 14.9.4 Use merge functions. 14.9.5 Create styles for documents. 14.9.6 Use outlining features. 14.9.7 Generate an index. 14.9.8 Generate a table of contents automatically from marked section headings. 14.9.9 Number the lines in a document automatically. 14.9.10 Create footnotes and/or endnotes within a document. 14.9.11 Create and apply macros.
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Correlated English Language Arts Academic Content Benchmarks
• Use style guides to produce oral and written reports that give proper credit for sources (e.g., words, ideas, images and information) and include an acceptable format for source acknowledgement. (Research D, 8-10; Research D, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 14.10: Use presentation software. Descriptors: 14.10.1 Identify the capabilities of presentation software. 14.10.2 Describe the characteristics of effective presentation documents. 14.10.3 Enter and store text into a presentation document. 14.10.4 Import graphics into a presentation document. 14.10.5 Develop builds and transitions for screens and/or slides. 14.10.6 Retrieve and edit screens and/or slides. 14.10.7 Add/Delete screens and/or slides. 14.10.8 Create presentations that are compelling, professional and visually appealing. Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.11: Create basic databases. Descriptors: 14.11.1 Identify the capabilities of database software. 14.11.2 Create a database structure. 14.11.3 Construct queries. 14.11.4 Enter and store data. 14.11.5 Retrieve and modify data. 14.11.6 Delete database records. 14.11.7 Sort data in a database, given predetermined criteria.
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14.11.8 Output data into a report format. 14.11.9 Create a chart or graph using information in a database file. 14.11.10 Print labels from a database. 14.11.11 Print a database list and/or report. 14.11.12 Ensure data integrity. 14.11.13 Validate data. 14.11.14 Eliminate data redundancy (i.e., normalize data). Correlated English Language Arts Academic Content Benchmarks
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Apply reasoning processes and skills to construct logical verifications or counter-examples to test conjectures and to justify and defend algorithms and solutions. (Mathematical Processes D, 8-10)
BIL: Essential
EDU: 10 12 AD P R R
Competency 14.12: Create basic spreadsheets. Descriptors: 14.12.1 Describe the components of a spreadsheet. 14.12.2 Identify the capabilities of spreadsheet software. 14.12.3 Format spreadsheets. 14.12.4 Use basic formulas. 14.12.5 Enter and store data in a spreadsheet file. 14.12.6 Retrieve, edit and print data from a spreadsheet. 14.12.7 Create charts and graphs using information in a spreadsheet.
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Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.13: Use advanced spreadsheet functions to communicate information. Descriptors: 14.13.1 Sort rows alphabetically or numerically. 14.13.2 Select items that match specified selection criteria. 14.13.3 Use desktop publishing features offered in the spreadsheet application. 14.13.4 Create macros with the spreadsheet application. 14.13.5 Utilize statistics functions in spreadsheets. 14.13.6 Link files and 3D sheets. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 14.14: Use advanced spreadsheet functions to analyze financial and business data.
Descriptors: 14.14.1 Use the Future Value function. 14.14.2 Use the Payment function. 14.14.3 Use the Goal Seek function.
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14.14.4 Use the Solver function. 14.14.5 Use the Pivot Tables function. 14.14.6 Use the IF function. 14.14.7 Use the SUMIF function. 14.14.8 Use the Lookup function. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.15: Apply the most appropriate applications (word processing, spreadsheet, database, presentation, collaborative groupware, Web) to record, analyze and present information.
Descriptors: 14.15.1 Identify available applications. 14.15.2 Determine what applications are needed for the task. 14.15.3 Use the appropriate applications.
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.16: Integrate business software applications. Descriptors: 14.16.1 Describe situations in which integration of software applications would be
beneficial. 14.16.2 Move and copy information between applications. 14.16.3 Embed information in applications. 14.16.4 Link objects between applications.
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BIL: Essential
EDU: 10 12 AD I P
Competency 14.17: Demonstrate collaborative/groupware applications. Descriptors: 14.17.1 Distinguish between collaborative/groupware applications and other software
applications. 14.17.2 Describe motivations for using collaborative/groupware applications. 14.17.3 Identify the properties of collaborative/groupware applications. 14.17.4 Discuss problems associated with using collaborative/groupware applications. 14.17.5 Explain infrastructure needs for collaborative/groupware applications. 14.17.6 Use real time interaction with collaborative/groupware applications. 14.17.7 Use the presence awareness feature to identify participants. 14.17.8 Use instant messaging to converse in real time with participants. 14.17.9 Use Web conferences. 14.17.10 Conduct a whiteboarding session. 14.17.11 Use team spaces to centralize and share information. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 14.18: Create and post a basic Web page. Descriptors: 14.18.1 Explain the basic structure of a Web page. 14.18.2 Describe limitations associated with Web page creation (e.g., typography,
graphics files size, navigation). 14.18.3 Explain the importance of tags in structuring Web pages. 14.18.4 Discuss the importance of using a descriptive, useful title on a Web page. 14.18.5 Identify naming conventions for Web files. 14.18.6 Save and name Web files. 14.18.7 Identify information in HTML documents that will be ignored by browsers. 14.18.8 Set up an HTML document.
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14.18.9 Format the text of a Web page. 14.18.10 Discuss considerations in selecting a graphics format. 14.18.11 Add graphic elements to a Web page. 14.18.12 Add attributes to a tag for a Web page. 14.18.13 Add hypertext links in a Web page. 14.18.14 Display a document within a Web browser. 14.18.15 Upload a Web page. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 14.19: Identify hardware and software system requirements that match business needs.
Descriptors: 14.19.1 Explain considerations in selecting hardware and software. 14.19.2 Discuss sources for hardware and software system requirement information. 14.19.3 Establish specifications for selecting hardware and software systems. 14.19.4 Determine the venture’s information technology needs.
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.20: Develop the skills and knowledge needed to obtain technical support services.
Descriptors: 14.20.1 Use a logical and structured approach to isolate and identify problem sources and
to resolve problems. 14.20.2 Use resources for identifying and resolving problems (e.g., hardware, software,
online). 14.20.3 Use technical language to communicate with support technicians. 14.20.4 Recognize the need to keep up-to-date technologically.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Explain the influence of the English language on world literature, communications and popular culture. (Acquisition of Vocabulary C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 14.21: Exhibit legal and ethical behaviors when using technologies. Descriptors: 14.21.1 Adhere to the organization’s policies for technology use. 14.21.2 Describe the consequences of illegal and unethical use of technology. 14.21.3 Explain property, privacy, access and accuracy issues pertaining to technology. Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions (Social Studies Skills and Methods B, 11-12)
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Unit 15: Information Management
BIL: Essential
EDU: 10 12 AD P R R
Competency 15.1: Apply information literacy skills to the workplace. Descriptors: 15.1.1 Explain legal issues associated with the use of information. 15.1.2 Assess information needs. 15.1.3 Obtain needed information efficiently. 15.1.4 Evaluate the quality and the source of information. 15.1.5 Apply information to accomplish a task. 15.1.6 Store information for future use. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 15.2: Acquire a foundational knowledge of information management to recognize its contribution to a business.
Descriptors: 15.2.1 Discuss the purposes for information management. 15.2.2 Explain the role of ethics in information management. 15.2.3 Explain legal issues associated with information management. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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BIL: Essential
EDU: 10 12 AD P R
Competency 15.3: Maintain business records. Descriptors: 15.3.1 Describe common business records. 15.3.2 Maintain customer records. 15.3.3 Maintain inventory records. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 15.4: Manage records. Descriptors: 15.4.1 Prepare a filing system appropriate for the media and the documents being stored. 15.4.2 Prepare a retention system appropriate for the media and the documents being
stored. 15.4.3 Identify the best method of records management (e.g., paper, electronic,
geographic, chronological and alphabetical). 15.4.4 Perform electronic and manual filing operations. 15.4.5 Retrieve files. 15.4.6 Archive information according to retention procedures. 15.4.7 Perform a periodic audit of records (e.g., retention, purge, security, storage
method).
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BIL: Recommended
EDU: 10 12 AD I
Competency 15.5: Acquire information to guide business decision making. Descriptors: 15.5.1 Describe current business trends. 15.5.2 Monitor internal records for business information. 15.5.3 Conduct an environmental scan to obtain business information. 15.5.4 Utilize statistics functions in spreadsheets to analyze data to assist in decision
making for solving business issues. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 16: Knowledge Management
BIL: Essential
EDU: 10 12 AD I P
Competency 16.1: Explore knowledge management. Descriptors: 16.1.1 Describe why knowledge is considered an important asset for organizations. 16.1.2 Distinguish between explicit and tacit knowledge. 16.1.3 Explain why the difference between explicit and tacit knowledge is an important
distinction in knowledge management. 16.1.4 State reasons for implementing knowledge management. 16.1.5 Recognize barriers to knowledge management. 16.1.6 Examine the financial potential of knowledge management to the enterprise. 16.1.7 Describe the role of knowledge workers and their relationship to knowledge
management.
BIL: Recommended
EDU: 10 12 AD I
Competency 16.2: Discuss organizational culture and the role of knowledge management.
Descriptors: 16.2.1 Determine how an organization acquires culture. 16.2.2 Explain culture as tacit knowledge. 16.2.3 Explain the importance of organizational culture and its role in implementing
knowledge management.
BIL: Essential
EDU: 10 12 AD I R
Competency 16.3: Determine factors that affect knowledge management implementation.
Descriptors: 16.3.1 Identify cultural assumptions that derail a knowledge management approach. 16.3.2 Identify conditions that create favorable acceptance to knowledge management. 16.3.3 Create new values (rewards and recognitions) that support knowledge sharing.
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BIL: Recommended
EDU: 10 12 AD I
Competency 16.4: Capture and transfer strategic knowledge. Descriptors: 16.4.1 Identify factors that lead to loss of organizational knowledge. 16.4.2 Identify ways of preventing loss of knowledge. 16.4.3 Identify what knowledge is being lost in an organization. 16.4.4 Determine the consequences of knowledge loss. 16.4.5 Find solutions to knowledge loss. 16.4.6 Choose approaches in transferring strategic knowledge.
Administrative and Professional Support Pathway
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Unit 17: Operations Management
BIL: Essential
EDU: 10 12 AD P R
Competency 17.1: Explain production’s role and function in business. Descriptors: 17.1.1 Explain the concept of production. 17.1.2 Describe production activities. 17.1.3 Describe the importance of production to an organization. 17.1.4 Discuss the importance of understanding the timeframe in which products are
produced. 17.1.5 Identify inputs organizations use for production. 17.1.6 Distinguish between tangible and intangible outputs. 17.1.7 Describe goals of production activities.
BIL: Essential
EDU: 10 12 AD P
Competency 17.2: Perform shipping and mailing functions. Descriptors: 17.2.1 Identify classes of mail and shipments. 17.2.2 Identify shipping services (e.g., priority, insured, certified, registered, overnight). 17.2.3 Identify types of shipping and mailing services (United Parcel Service [UPS],
U.S. Postal Service, private carriers). 17.2.4 Sort and distribute mail or shipments. 17.2.5 Identify delivery requirements (e.g., package, domestic, international). 17.2.6 Select the delivery methods and services appropriate for needs. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
Administrative and Professional Support Pathway
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BIL: Recommended
EDU: 10 12 AD I
Competency 17.3: Implement expense control strategies. Descriptors: 17.3.1 Explain overhead and operating costs. 17.3.2 Explain the employee’s role in expense control. 17.3.3 Control use of supplies. 17.3.4 Negotiate service and maintenance contracts. 17.3.5 Negotiate the lease or purchase of a facility. 17.3.6 Develop expense control plans. 17.3.7 Use budgets to control operations. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 17.4: Maintain property and equipment. Descriptors: 17.4.1 Identify routine activities for maintaining business facilities and equipment. 17.4.2 Plan a maintenance program.
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Vendor/Supplier Relationships
BIL: Essential
EDU: 10 12 AD I P
Competency 17.5: Describe vendor/supplier relationships. Descriptors: 17.5.1 Explain the importance of good vendor/supplier relationships. 17.5.2 Describe techniques for maintaining vendor/supplier relationships.
BIL: Essential
EDU: 10 12 AD I P
Competency 17.6: Conduct a vendor/supplier search. Descriptors: 17.6.1 Identify ways of locating vendors/suppliers. 17.6.2 Explain use of technology in conducting vendor/supplier searches. 17.6.3 Describe procedures for conducting vendor/supplier searches. 17.6.4 Explain reasons for analyzing a vendor/supplier. 17.6.5 Identify potential vendors/suppliers (e.g., approved, preferred, partnered, certified,
pre-qualified, certifiable and disqualified).
Purchasing
BIL: Essential
EDU: 10 12 AD I P
Competency 17.7: Analyze organizational requirements for purchase requisitions. Descriptors: 17.7.1 Describe types of purchase orders. 17.7.2 Describe common organizational requirements for requisitions. 17.7.3 Identify a company’s socioeconomic commitments as they relate to requisitions
(e.g., environmentally friendly). 17.7.4 Analyze budgetary procedures for requisitions. 17.7.5 Explain common expense allocation processes.
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17.7.6 Describe the types of funds used for purchases (e.g., grants, capital). 17.7.7 Analyze priority procedures that businesses use for purchases. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 17.8: Purchase business supplies, equipment and services. Descriptors: 17.8.1 Place orders and reorders. 17.8.2 Maintain an inventory of supplies. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
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Quality
BIL: Essential
EDU: 10 12 AD I P
Competency 17.9: Describe the crucial components of a quality culture. Descriptors: 17.9.1 Define quality. 17.9.2 Define continuous improvement of the quality process. 17.9.3 Explain reasons businesses focus on quality strategies. 17.9.4 Explain the importance of continuous improvement to business. 17.9.5 Explain strategies that can be implemented to assist in continuous improvement. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 17.10: Manage quality achievement. Descriptors: 17.10.1 Explain the importance of management’s commitment to quality achievement. 17.10.2 Describe tools that management can use to improve quality. 17.10.3 Determine the cost implications for quality attainment. 17.10.4 Develop a plan and/or program for achieving quality. 17.10.5 Develop a measurement system for reporting return on investment (ROI). Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
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• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Recommended
EDU: 10 12 AD I
Competency 17.11: Implement quality control processes. Descriptors: 17.11.1 Explain factors impacting implementation of quality control measures. 17.11.2 Apply quality tools. 17.11.3 Establish efficient operating systems.
Administrative and Professional Support Pathway
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Unit 18: Project Management
BIL: Essential
EDU: 10 12 AD I P
Competency 18.1: Describe project management. Descriptors: 18.1.1 Describe common project characteristics. 18.1.2 Describe the role of the project manager. 18.1.3 Describe the interpersonal skills that a successful project manager needs. 18.1.4 Summarize the reasons why an organization would use a project-based plan and
for what purpose. 18.1.5 Define the roles of project stakeholders. 18.1.6 Define common project inputs and outputs. 18.1.7 Explain how a project team meets project requirements. 18.1.8 Describe a project management system.
BIL: Essential
EDU: 10 12 AD I P
Competency 18.2: Describe a project life cycle. Descriptors: 18.2.1 Describe characteristics of a project life cycle. 18.2.2 Explain how project life cycles can vary. 18.2.3 Explain what each life cycle generally defines (e.g., technical work to do, when
the deliverables are to be generated, who is involved in each phase).
BIL: Essential
EDU: 10 12 AD I P
Competency 18.3: Explain standard project management processes. Descriptors: 18.3.1 Identify the stages of project management processes (i.e., initiate, plan, execute,
control, close). 18.3.2 Explain the interrelationships among the project management processes. 18.3.3 Explain selection decisions needed for project management processes.
Administrative and Professional Support Pathway
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BIL: Recommended
EDU: 10 12 AD I R
Competency 18.4: Employ processes to initiate a project. Descriptors: 18.4.1 Describe the initiation process. 18.4.2 Describe the types of documentation that are typically generated during the
initiation process. 18.4.3 Explain the purpose for the project charter. 18.4.4 Prepare a preliminary project scope statement. 18.4.5 Determine the project’s economic feasibility. 18.4.6 Determine the project’s goals. 18.4.7 Determine the project’s deliverables. 18.4.8 Determine the project’s process outputs. 18.4.9 Document the project’s constraints. 18.4.10 Document the project’s assumptions. 18.4.11 Determine the project’s strategy. 18.4.12 Identify performance criteria for the project. 18.4.13 Determine the project’s resource requirements. 18.4.14 Set the project’s budget. 18.4.15 Produce formal documents to initiate a project. Correlated English Language Arts Academic Content Benchmarks
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Administrative and Professional Support Pathway
90
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.5: Employ processes to plan a project. Descriptors: 18.5.1 Describe the processes needed to plan a project. 18.5.2 Explain the components of a project management plan. 18.5.3 Explain the factors that are considered when determining a project’s scope. 18.5.4 Discuss the purpose for and components of a work breakdown structure (WBS). 18.5.5 Describe the outputs needed for defining and sequencing activities. 18.5.6 Describe the outputs needed for activity resource estimating. 18.5.7 Describe how a schedule is developed. 18.5.8 Determine the information and communication needs of stakeholders. 18.5.9 Explain the importance of human resources planning for a project. 18.5.10 Describe the inputs needed to estimate a project’s cost. 18.5.11 Describe how a cost baseline is reached. 18.5.12 Identify a project’s quality standards and determine how to meet them. 18.5.13 Determine roles, responsibilities and reporting relationships of project team
members. 18.5.14 Determine a project’s risk management activities. 18.5.15 Analyze the effects of potential risks on a project’s objectives. 18.5.16 Develop action plans to reduce threats posed by a project’s risks. 18.5.17 Develop a project procurement plan. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Administrative and Professional Support Pathway
91
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.6: Employ processes to execute a project. Descriptors: 18.6.1 Explain the processes needed to execute a project. 18.6.2 Describe variances that can cause re-planning during the execution of a project. 18.6.3 Describe common outputs generated during a project’s execution. 18.6.4 Discuss how quality assurance is performed during a project’s execution. 18.6.5 Create a process for selecting a project’s sellers and vendors. 18.6.6 Communicate a project’s progress. Correlated English Language Arts Academic Content Benchmarks
• Give informational presentations that contain a clear perspective; present ideas from multiple sources in logical sequence; and include a consistent organizational structure. (Communication: Oral and Visual E, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.7: Employ processes to monitor and control a project. Descriptors: 18.7.1 Explain how the monitoring and controlling process functions throughout a
project. 18.7.2 Describe the steps in monitoring and controlling project work (i.e., collecting,
measuring and disseminating information; risk monitoring; status reporting). 18.7.3 Establish integrated change control measures (e.g., approving or rejecting
changes, determining whether changes occurred). 18.7.4 Control changes to a project’s scope and schedule. 18.7.5 Control changes to a project budget. 18.7.6 Monitor a project’s results to ensure that relevant standards are met. 18.7.7 Track the team’s performance a on project. 18.7.8 Perform risk monitoring and control tasks. 18.7.9 Prepare a performance report. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Administrative and Professional Support Pathway
92
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.8: Employ processes to manage a project’s costs. Descriptors: 18.8.1 Prepare an annual baseline plan budget, broken down by time period, task and
cost. 18.8.2 Develop an estimate of each task’s cost. 18.8.3 Use tools to control the budget and expenses (e.g., project management systems,
spreadsheets, manual and automated financial systems). 18.8.4 Use statistical tools to calculate the probabilities of meeting the project’s costs. 18.8.5 Devise risk management methods to handle cost variances. 18.8.6 Control changes to the project’s budget. 18.8.7 Monitor project changes that affect the budget. 18.8.8 Revise the project’s budget as necessary. 18.8.9 Use cost performance reporting tools to control the project’s expenditures. 18.8.10 Determine which tasks are on or off the baseline budget and whether cash flows
are affected. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Make predictions based on theoretical probabilities and experimental results. (Data Analysis and Probability K, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
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• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.9: Employ processes to manage a project’s quality. Descriptors: 18.9.1 Determine which quality control standards are relevant to the project. 18.9.2 Develop a quality management plan that quantifies and coordinates the activities
and assesses the effectiveness, efficiency and quality of the system. 18.9.3 Conduct quality assurance activities to ensure that the project will satisfy the
quality standards. 18.9.4 Manage the technical quality of the system by using walkthroughs, reviews,
testing, defect removal, and independent validations and verification. 18.9.5 Act on negative results detected during quality control activities. Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.10: Distribute project information. Descriptors: 18.10.1 Determine the information and communication needs of stakeholders (e.g., what
information, when it is needed, how and to whom it should be provided). 18.10.2 Develop a project communications plan. 18.10.3 Make necessary information available to project stakeholders in a concise and
timely fashion (e.g., using verbal, textual and graphical reporting tools). 18.10.4 Use earned value analysis to compare present status with the baseline to forecast
future trends. Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that is legible, follows an appropriate format and uses techniques such as electronic resources and graphics. (Writing Processes F, 8-10)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
Administrative and Professional Support Pathway
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Correlated Mathematics Academic Content Benchmarks
• Use a variety of mathematical representations flexibly and appropriately to organize, record and communicate mathematical ideas. (Mathematical Processes E, 8-10)
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.11: Control project risk. Descriptors: 18.11.1 Develop a risk management plan to document a project’s processes, activities,
milestones and responsibilities. 18.11.2 Assign resources for managing project risk. 18.11.3 Identify internal project risk (i.e., those under the control of the project). 18.11.4 Identify external project risk (i.e., those not under control of the project: economy,
political climate, and other projects). 18.11.5 Use risk management charts, spreadsheets and other tools to evaluate and
prioritize risks. 18.11.6 Communicate a project’s risks and possible results to stakeholders. 18.11.7 Document actual project risk events. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Administrative and Professional Support Pathway
95
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.12: Perform project procurement management. Descriptors: 18.12.1 Develop agreements with external project vendors and contractors. 18.12.2 Prepare procurement support documentation (e.g., specifications, statements of
work, requests for information, requests for proposal, evaluation criteria, vendor lists).
18.12.3 Obtain proposals from project vendors/suppliers. 18.12.4 Select a proposal by applying evaluation criteria. 18.12.5 Establish the contract to ensure that all contractual parties are satisfied with the
terms and conditions of the project’s contract. 18.12.6 Control changes and amendments to the project’s procurement contract if changes
are required. 18.12.7 Monitor a contractor’s performance in relation to cost, schedule, scope and
quality. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Administrative and Professional Support Pathway
96
BIL: Recommended
EDU: 10 12 AD I R
Competency 18.13: Employ processes to close a project. Descriptors: 18.13.1 Describe the processes needed for closing a project. 18.13.2 Preserve a project’s records and tools. 18.13.3 Document “lessons learned” from the project. 18.13.4 Complete all contracts. 18.13.5 Conduct a post-project audit to ensure that the actuals, risks, general findings and
“lessons learned” are documented and disseminated, to support a continuous learning culture.
Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Administrative and Professional Support Pathway
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Unit 19: Human Resources Management
BIL: Essential
EDU: 10 12 AD I P
Competency 19.1: Describe human resources management’s functions and importance to an organization.
Descriptors: 19.1.1 Identify responsibilities of the human resources management unit. 19.1.2 Explain the role of ethics in human resources management.
BIL: Recommended
EDU: 10 12 AD I R
Competency 19.2: Implement organizational skills to facilitate the work efforts of others. Descriptors: 19.2.1 Delegate work to others. 19.2.2 Schedule employees. 19.2.3 Assist employees with prioritizing work responsibilities.
BIL: Recommended
EDU: 10 12 AD I P
Competency 19.3: Coordinate efforts of cross-functional teams to achieve project and company goals
Descriptors: 19.3.1 Manage collaborative efforts. 19.3.2 Move employees into and out of projects. 19.3.3 Harmonize tasks, projects and employees in the context of business priorities. . Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Recommended
EDU: 10 12 AD I P
Competency 19.4: Screen job applications and résumés. Descriptors: 19.4.1 Describe the characteristics of an effective employment application. 19.4.2 Establish selection criteria for screening résumés. 19.4.3 Apply selection criteria for screening résumés. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 19.5: Coach employees. Descriptors: 19.5.1 Discuss reasons for coaching employees. 19.5.2 Explain coaching techniques. 19.5.3 Select and apply coaching techniques. Correlated English Language Arts Academic Content Benchmarks
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Recommended
EDU: 10 12 AD I P
Competency 19.6: Recognize and reward employees. Descriptors: 19.6.1 Discuss the relationship between employee recognition and employee morale. 19.6.2 Identify techniques that can be used to recognize and reward employees. 19.6.3 Explain the benefits associated with recognizing and rewarding employees. 19.6.4 Discuss challenges associated with recognizing and rewarding employees. 19.6.5 Explain job factors affecting employee morale. 19.6.6 Describe employee factors that affect employee morale. 19.6.7 Explain management’s role in building employee morale. 19.6.8 Describe ways that management can improve employee morale. 19.6.9 Align employee recognition and reward with particular events and occasions. 19.6.10 Employ recognition and reward techniques.
BIL: Recommended
EDU: 10 12 AD I P
Competency 19.7: Supervise staff. Descriptors: 19.7.1 Explain staff supervision techniques. 19.7.2 Discuss the need for ongoing staff supervision. 19.7.3 Monitor staff performance. 19.7.4 Implement staff supervision techniques. Correlated English Language Arts Academic Content Benchmarks
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Recommended
EDU: 10 12 AD I P
Competency 19.8: Ensure equitable opportunities for employees. Descriptors: 19.8.1 Explain how the U.S. work force has changed from being described as a “melting
pot” to a “salad bowl”. 19.8.2 Cite demographic factors that have created diversity in the work force and in the
workplace. 19.8.3 Identify attitudinal factors that have created diversity in the work force and in the
workplace. 19.8.4 Describe legislative factors that promote and protect diversity in the work force
and in the workplace. 19.8.5 Explain the importance of managing diversity in the workplace. 19.8.6 Describe goals for managing diversity in the workplace. 19.8.7 Explain how the characteristics of a business affect the ways diversity is
managed. 19.8.8 Compare benefits and challenges of diverse staffing. 19.8.9 Assess diversity strategies. 19.8.10 Explain procedures for providing an equitable work environment for employees. 19.8.11 Assess equity of opportunities provided to employees. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 19.9: Assess employee performance. Descriptors: 19.9.1 Explain purposes for employee performance assessments. 19.9.2 Identify factors to consider when assessing employee performance. 19.9.3 Describe types of employee assessments. 19.9.4 Explain considerations in assessing employee performance. 19.9.5 Research the legal consequences of using performance appraisals to terminate or
demote employees. 19.9.6 Explain procedures for assessing employee performance.
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19.9.7 Implement periodic, informal performance appraisals. 19.9.8 Assist supervisors and employees in recognizing the goals of a performance
appraisal. 19.9.9 Use performance appraisal tools. 19.9.10 Demonstrate procedures for assessing employee performance. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 19.10: Discipline employees. Descriptors: 19.10.1 Distinguish between preventive and corrective discipline. 19.10.2 Discuss progressive discipline and the levels of punitive measures involved. 19.10.3 Compare and contrast standard business disciplinary practices (e.g.,
administrative leave, termination). 19.10.4 Explain reasons for disciplining employees. 19.10.5 Identify factors that affect decisions for employee discipline and the level of
punishment. 19.10.6 Examine the relationship between the effectiveness of performance appraisals and
employee discipline. 19.10.7 Describe when employees should be disciplined. 19.10.8 Explain the consequences of disciplining employees. 19.10.9 Discuss legal restrictions on disciplining employees. 19.10.10 Explain guidelines for disciplining employees. 19.10.11 Implement guidelines for disciplining employees. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Unit 20: Management
BIL: Essential
EDU: 10 12 AD I P
Competency 20.1: Describe business management. Descriptors: 20.1.1 Explain the purpose of management in business organizations (e.g., leader,
manager, organizer, spokesperson, problem solver). 20.1.2 Describe functions of management (e.g., planning, leading, organizing,
delegating, controlling). 20.1.3 Identify management levels and their roles in the organization. 20.1.4 Discuss management theories. 20.1.5 Compare and contrast management styles. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 20.2: Discuss the integration of management functions into an organization. Descriptors: 20.2.1 Discuss the importance of vision, mission and goal setting within the context of
the business environment. 20.2.2 Describe the role of the strategic planning process within an organization. 20.2.3 Explain how management uses resources in the organizing process to accomplish
goals. 20.2.4 Discuss management skills necessary for leading/directing at various management
levels. 20.2.5 Discuss importance of the evaluating/controlling function in the business
environment. 20.2.6 Describe the impact that employment and social laws may have on leading and
managing business.
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 20.3: Demonstrate management skills and responsibilities. Descriptors: 20.3.1 Apply management functions that are needed to complete a given task. 20.3.2 Develop effective business goals (e.g., specific, measurable, achievable, realistic,
time bound). 20.3.3 Develop an office policies and procedures manual. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD I
Competency 20.4: Develop change management programs. Descriptors: 20.4.1 Describe factors/elements of change-management programs and activities. 20.4.2 Describe problems in change-management program execution. 20.4.3 Develop key performance indicators and measurements to use with change-
management programs. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 20.5: Participate in strategic planning and policymaking. Descriptors: 20.5.1 Collect information and feedback to help assess the organization’s strategic
planning and policy-making processes. 20.5.2 Interpret information about an organization’s operations from internal sources to
participate in strategic planning and policymaking. 20.5.3 Interpret information related to the general business environment, industry
practices and developments and technological developments from external sources in order to participate in strategic planning and policy making (e.g., publications, government documents, media and trade organizations).
Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 20.6: Establish benchmarks. Descriptors: 20.6.1 Discuss performance measurements that can be used in benchmarking. 20.6.2 Collect information from key business and industry sources about their practices
and developments. 20.6.3 Interpret information about industry practices and developments. 20.6.4 Establish relationships and alliances with key individuals and groups to share best
practices. 20.6.5 Set benchmarks. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 20.7: Evaluate the results of business goals and objectives. Descriptors: 20.7.1 Identify programs and processes for improving business results. 20.7.2 Discuss alternative actions to take when goals are not met for a specific reason
(e.g., changing goals, changing strategies). 20.7.3 Select alternative that best matches the business need. 20.7.4 Effectively implement the new program or process. 20.7.5 Measure the effectiveness of new program or process. Correlated Mathematics Academic Content Benchmarks
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 20.8: Analyze cost/profit relationships to guide business decision making. Descriptors: 20.8.1 Explain the concept of productivity. 20.8.2 Analyze the effects of government expenditures and tax policies on productivity. 20.8.3 Analyze the impact of specialization/division of labor on productivity. 20.8.4 Explain the economic concepts of efficiency and equity. 20.8.5 Explain the concept of organized labor and business. 20.8.6 Explain the impact of the law of diminishing returns. 20.8.7 Describe the concept of economies of scale. 20.8.8 Describe cost/benefit analysis. 20.8.9 Determine relationships among total revenue, marginal revenue, output and profit. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Describe and interpret rates of change from graphical and numerical data. (Patterns, Functions and Algebra J, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
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Unit 21: Entrepreneurship
BIL: Recommended
EDU: 10 12 AD I R R
Competency 21.1: Employ entrepreneurial discovery strategies to generate feasible ideas for business ventures.
Descriptors: 21.1.1 Explain the need for entrepreneurial discovery strategies to generate feasible ideas
for business ventures. 21.1.2 Discuss the entrepreneurial discovery processes. 21.1.3 Assess global trends and opportunities. 21.1.4 Identify opportunities for venture creation. 21.1.5 Assess opportunities for venture creation. 21.1.6 Describe idea-generation methods. 21.1.7 Generate venture ideas. 21.1.8 Determine the feasibility of ideas. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Recommended
EDU: 10 12 AD I R R
Competency 21.2: Develop a concept for a new business venture to evaluate its success potential.
Descriptors: 21.2.1 Describe entrepreneurial planning considerations. 21.2.2 Explain tools used by entrepreneurs for venture planning. 21.2.3 Assess start-up requirements.
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21.2.4 Assess risks associated with the venture. 21.2.5 Describe external resources useful to entrepreneurs during concept development. 21.2.6 Assess the need for using external resources for concept development. 21.2.7 Describe strategies for protecting intellectual property. 21.2.8 Identify business plan components. 21.2.9 Use components of the business plan to define the venture idea. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
BIL: Recommended
EDU: 10 12 AD I R R
Competency 21.3: Determine needed resources for a new business venture to contribute to its startup viability.
Descriptors: 21.3.1 Distinguish between debt and equity financing for venture creation. 21.3.2 Describe processes used to acquire adequate financial resources for venture
creation and startup. 21.3.3 Select sources of financing venture creation and startup.
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21.3.4 Explain factors to consider in determining a venture’s human resources needs. 21.3.5 Explain considerations in deciding to hire staff. 21.3.6 Describe considerations in selecting capital resources. 21.3.7 Investigate capital resources needed for the venture. 21.3.8 Assess the costs and benefits associated with resources. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Recommended
EDU: 10 12 AD I R R
Competency 21.4: Investigate launch strategies. Descriptors: 21.4.1 Use external resources to supplement entrepreneur’s expertise. 21.4.2 Explain the complexity of business operations. 21.4.3 Evaluate risk-taking opportunities. 21.4.4 Explain the need for business systems and procedures. 21.4.5 Describe interrelationships of organizational models (e.g., line, line and staff,
functional). 21.4.6 Describe line versus staff departments and the authority relationship between
them. 21.4.7 Describe the use of operating procedures. 21.4.8 Explain methods and/or processes for organizing work flow. 21.4.9 Develop product and/or service. 21.4.10 Use creative problem solving in business activities and decisions. 21.4.11 Explain the impact of resource productivity on venture success. 21.4.12 Create processes for ongoing opportunity recognition. 21.4.13 Develop a plan for investing resources into improving current products or creating
new ones. 21.4.14 Adapt to changes in the business environment.
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Correlated English Language Arts Academic Content Benchmarks
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
BIL: Recommended
EDU: 10 12 AD I R R
Competency 21.5: Select harvesting strategies to identify the entrepreneur’s role in the business venture.
Descriptors: 21.5.1 Explain the need for continuation planning. 21.5.2 Describe methods of venture harvesting. 21.5.3 Evaluate options for continued venture involvement. 21.5.4 Develop exit strategies. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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Unit 22: Marketing
BIL: Essential
EDU: 10 12 AD I P
Competency 22.1: Describe marketing’s role and function in business Descriptors: 22.1.1 Explain marketing and its importance in a global economy. 22.1.2 Discuss the marketing concept. 22.1.3 Describe marketing functions and related activities. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 22.2: Acquire foundational knowledge of customer, client and business behavior to understand what motivates their decision making.
Descriptors: 22.2.1 Identify factors that motivate customers, clients and businesses. 22.2.2 Explain customer, client and business buying behavior. 22.2.3 Discuss techniques employees can use to motivate and inspire customer, client
and business decision making. Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 22.3: Explain the company’s unique selling proposition to recognize what sets the company apart from its competitors
Descriptors: 22.3.1 Identify the company’s unique selling proposition. 22.3.2 Identify internal and external service standards.
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BIL: Essential
EDU: 10 12 AD I P
Competency 22.4: Reinforce the company’s image to exhibit the company’s brand promise.
Descriptors: 22.4.1 Discuss the relationship between employee performance and company image. 22.4.2 Identify the company’s brand promise. 22.4.3 Determine ways of delivering the company’s brand promise through employee
performance.
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 22.5: Design a legal practice’s marketing plan. Descriptors: 22.5.1 Examine local marketing data (e.g., census data, local economics, business
coalitions, competition). 22.5.2 Identify a target market. 22.5.3 Examine supply and demand for legal services in the local area. 22.5.4 Conduct a comparative fee analysis. 22.5.5 Determine which promotional concepts are acceptable and within budget. 22.5.6 Create a marketing plan for the legal practice. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential (Managers)
EDU: 10 12 AD Managers I P
Competency 22.6: Promote the legal practice. Descriptors: 22.6.1 Discuss the relationship between the legal practice’s image and its choice and use
of promotional materials. 22.6.2 Determine cost of promotional materials. 22.6.3 Create promotional materials that reinforce the legal practice’s image. 22.6.4 Participate in client development initiatives. Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 22.7: Implement the legal practice’s public relations plan Descriptors: 22.7.1 Investigate community focus and collaboration efforts (e.g., targeted messages,
sensitivity to cultural issues, community involvement, volunteer involvement). 22.7.2 Use public relations methods (e.g., speakers’ bureau, news articles, Web site
presentations, service brochures). 22.7.3 Obtain publicity in the media (e.g., press releases, public service announcements). 22.7.4 Coordinate and facilitate social functions. 22.7.5 Develop a plan for communicating damage control to audiences (e.g., public
relations, staff, clients). Correlated English Language Arts Academic Content Benchmarks
• Formulate writing ideas and identify a topic appropriate to the purpose and audience. (Writing Processes A. 8-10; Writing Processes A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 22.8: Assess the marketing plan’s effectiveness. Descriptors: 22.8.1 Assess the marketing plan’s validity. 22.8.2 Apply metrics to assess the marketing plan’s effectiveness. 22.8.3 Modify the marketing plan if necessary. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 23: Customer Relationship Management
BIL: Essential (Managers)
EDU: 10 12 AD Managers I P
Competency 23.1: Explain basic customer relationship management (CRM) concepts. Descriptors: 23.1.1 Explain the concept of a customer relationship focus and its importance to an
organization. 23.1.2 Describe methods that can be used to determine what customers want. 23.1.3 Explain the role of quality, warranties and guarantees in customer satisfaction. 23.1.4 Explain the role of Web site usability in customer satisfaction. 23.1.5 Describe the relationship between customer satisfaction, loyalty and value. 23.1.6 Explain the relationship between service and sales. 23.1.7 Describe the concept of a value chain. 23.1.8 Explain the importance of using strategic alliances to maximize the value chain.
BIL: Essential
EDU: 10 12 AD I P R
Competency 23.2: Foster positive customer relations to enhance company image. Descriptors: 23.2.1 Describe positive customer relations. 23.2.2 Demonstrate a customer service mindset. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 23.3: Respond appropriately to customers. Descriptors: 23.3.1 Reinforce service orientation through communication. 23.3.2 Respond to customer inquiries.
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Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 23.4: Resolve conflicts with and for customers to encourage repeat business. Descriptors: 23.4.1 Handle difficult customers. 23.4.2 Handle customer complaints. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 23.5: Deliver quality customer service. Descriptors: 23.5.1 Communicate company policies to customers. 23.5.2 Facilitate customer service through maintaining key information systems. 23.5.3 Monitor follow-through on commitments made to customers. 23.5.4 Monitor follow-up on problems. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 23.6: Explain management’s role in customer relations. Descriptors: 23.6.1 Describe management’s role in developing policies that will impact customer
relations. 23.6.2 Explain types of policies that affect customer relations. 23.6.3 Discuss methods for collecting customer feedback. 23.6.4 Describe techniques and strategies for rewarding effective customer relationships.
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Unit 24: Business Law
BIL: Essential
EDU: 10 12 AD I P R
Competency 24.1: Examine the foundation of United States’ law. Descriptors: 24.1.1 Explain why laws exist. 24.1.2 Describe the role of the U.S. Constitution in business law. 24.1.3 Describe the role of the Supreme Court. 24.1.4 Discuss the nature of law. 24.1.5 Describe the sources of law in the United States (e.g., the legislature, the
executive, the judiciary and administrative agencies). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Explain how the U.S. Constitution has evolved including its philosophical foundations, amendments and court interpretations. (Government B, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 24.2: Explore laws in a global marketplace. Descriptors: 24.2.1 Describe the sources of international law. 24.2.2 Describe import and export trade regulations. 24.2.3 Explain the impact of jurisdiction on legal rights. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 24.3: Describe how businesses use the litigation process. Descriptors: 24.3.1 Determine how a business decides when to consult an attorney. 24.3.2 Describe the different stages of the litigation process and how these stages affect
the business. 24.3.3 Describe alternatives to litigation for settling disputes.
BIL: Essential
EDU: 10 12 AD I P R
Competency 24.4: Describe the functions of contracts. Descriptors: 24.4.1 Identify the required elements for creating a contract. 24.4.2 Differentiate among types of contracts (e.g., oral, written, implied; transferable,
nontransferable). 24.4.3 Describe the requirements for a contract to be enforceable. 24.4.4 Discuss the obligations and rights of parties in a contract. 24.4.5 Identify ways a contract can be discharged. 24.4.6 Describe breach of contract. 24.4.7 Explain remedies for when a breach of contract occurs. 24.4.8 Discuss the legal issues associated with electronic contracts and other online
concerns. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 24.5: Explain the concept of torts. Descriptors: 24.5.1 Explain how a tort is different from a breach of contract or a crime. 24.5.2 Explain why knowledge of tort law is important in business (e.g., businesses
harmed by wrongful conduct can sue to recover damages; businesses may be liable for damage done to others).
24.5.3 Classify torts as intentional, negligent or strict liability. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 24.6: Describe sales and lease agreements. Descriptors: 24.6.1 Discuss the formation of contracts for the sale and lease of goods. 24.6.2 Discuss laws that govern contracts for international sale of goods. 24.6.3 Describe title and risk of loss. 24.6.4 Identify types of warranties and how each may be excluded or modified. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 24.7: Explore the regulatory environment of U.S. businesses. Descriptors: 24.7.1 Discuss the legal considerations of debtor-creditor relationships. 24.7.2 Explain the importance of regulatory agencies. 24.7.3 Identify regulatory agencies.
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Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 24.8: Describe consumers’ rights and responsibilities. Descriptors: 24.8.1 List services provided by consumer protection agencies. 24.8.2 Identify laws that protect consumers. 24.8.3 Identify reasons for bankruptcy laws. 24.8.4 Describe different forms of bankruptcy. 24.8.5 Explain bankruptcy proceedings.
BIL: Essential
EDU: 10 12 AD I P
Competency 24.9: Describe tax laws. Descriptors: 24.9.1 Identify tax laws (e.g., Social Security, Internal Revenue Service [IRS], state
income, capital gains). 24.9.2 Explain penalties for noncompliance with tax laws. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD I P
Competency 24.10: Explain the impact of tax laws and regulations on businesses. Descriptors: 24.10.1 Explain tax regulations affecting business. 24.10.2 Explain business’ tax reporting requirements. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
• Obtain and evaluate information from public records and other resources related to a public policy issue. (Social Studies Skills and Methods A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 24.11: Describe employment law. Descriptors: 24.11.1 Describe the rights and responsibilities of parties to an employment contract. 24.11.2 Identify laws dealing with employment. 24.11.3 Identify legal rights of employees. 24.11.4 Discuss types of workplace regulations (e.g., OSHA, ADA). 24.11.5 Discuss employment relationships. 24.11.6 Explain the role of equal opportunity employment. 24.11.7 Describe the role of unions in business. 24.11.8 Explain retirement plans. 24.11.9 Describe pension and profit sharing laws. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Obtain and evaluate information from public records and other resources related to a public policy issue. (Social Studies Skills and Methods A, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 24.12: Describe environmental law. Descriptors: 24.12.1 Identify environmental agencies and regulations. 24.12.2 Identify applicable reference materials (e.g., Environmental Protection Agency
[EPA] guidelines, Occupational Safety and Health Administration [OSHA] references).
24.12.3 Explain procedures for reporting violations to the appropriate agency. 24.12.4 Discuss the impact of environmental law on businesses. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
• Obtain and evaluate information from public records and other resources related to a public policy issue. (Social Studies Skills and Methods A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 24.13: Describe real estate law. Descriptors: 24.13.1 Distinguish between real and personal property. 24.13.2 Describe legal documents relating to residential transactions. 24.13.3 Describe the respective duties of landlords and tenants. 24.13.4 Explain a residential real estate settlement procedure. 24.13.5 Describe title insurance and financing documents. 24.13.6 Identify documents relating to the sale of commercial property. 24.13.7 Explain a commercial real estate settlement. 24.13.8 Explain real estate closing process.
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Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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Unit 25: Risk Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 25.1: Explain types of risk Descriptors: 25.1.1 Identify types of risks to a business or a project (i.e., political, regulatory, cultural,
global, environmental, financial). 25.1.2 Explain how risk affects a business or project. 25.1.3 Explain common workplace security risks (e.g., theft, corporate espionage,
vandalism, technology, violence). 25.1.4 Identify workplace incident and emergency response risks (e.g., natural disasters,
safety threats). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 25.2: Discuss risk management. Descriptors: 25.2.1 Explain the concept of risk management. 25.2.2 Explain ways businesses and managers can protect themselves from risk. 25.2.3 Describe the concept of insurance. 25.2.4 Describe ways that risk can be reduced through careful planning. 25.2.5 Explain risk management across the enterprise. 25.2.6 Explain the role of management in reducing risk. 25.2.7 Explain principles of a sound risk management program. 25.2.8 Explain supplier/customer credit risk management and its effect on supply chain
partners.
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BIL: Essential
EDU: 10 12 AD I P R
Competency 25.3: Abide by risk management policies and procedures for technology Descriptors: 25.3.1 Adhere to security policies for technology (e.g., acceptable use policy, Web page
policies). 25.3.2 Apply ergonomic techniques to technology tasks. 25.3.3 Adhere to federal and state laws that apply to technological security, including
laws pertaining to computer crime, fraud and abuse. 25.3.4 Follow procedures used to restart and recover from computer problems (e.g.,
system failure, virus infection). 25.3.5 Follow policies regarding controls for preventing loss of data integrity and other
information resources. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 25.4: Determine potential business threats and opportunities to protect and foster a business’ financial well-being.
Descriptors: 25.4.1 Identify speculative business risks. 25.4.2 Identify types of threats that occur in the workplace. 25.4.3 Describe the importance of being prepared to deal with workplace threats. 25.4.4 Explain steps to take to deal with workplace threats. 25.4.5 Explain measures that can be taken to prevent workplace threats. 25.4.6 Develop procedures for dealing with workplace threats. 25.4.7 Identify types of unsafe conditions in a business environment (e.g., air,
construction). 25.4.8 Describe the importance of fire prevention programs. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 25.5: Develop risk management policies. Descriptors: 25.5.1 Identify potential security issues. 25.5.2 Align risk management techniques with risks. 25.5.3 Establish policies for protecting company information and intangibles 25.5.4 Establish policies for maintaining a non-hostile work environment 25.5.5 Establish policies and procedures for maintaining physical security of the work
environment. 25.5.6 Develop a disaster recovery plan. 25.5.7 Develop an office security plan. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 25.6: Transfer business risk. Descriptors: 25.6.1 Evaluate appropriate levels of insurance for a business. 25.6.2 Obtain insurance coverage. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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BIL: Essential
EDU: 10 12 AD P R
Competency 25.7: Implement security policies and procedures. Descriptors: 25.7.1 Identify security risks. 25.7.2 Explain routine security precautions. 25.7.3 Follow established security procedures and policies. 25.7.4 Protect company information and intangibles. 25.7.5 Document security checks, findings and incidents of breached security. 25.7.6 Seek the assistance of personnel appropriate to the given situation (e.g., irate
visitor or client). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 25.8: Adhere to health and safety regulations. Descriptors: 25.8.1 Describe health and safety regulations in business. 25.8.2 Identify internal noncompliance with business health and safety regulations. 25.8.3 Describe the role of OSHA in company safety. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 25.9: Implement safety procedures Descriptors: 25.9.1 Follow instructions for using equipment, tools and machinery. 25.9.2 Follow safety precautions. 25.9.3 Prevent ergonomic injuries (e.g., repetitive motion activities, lifting and
transporting materials, posture). 25.9.4 Maintain a safe work environment. 25.9.5 Explain procedures for handling accidents. 25.9.6 Handle and report emergency situations. 25.9.7 Seek the assistance of personnel appropriate to the given situation (e.g., irate
visitor or client). Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 25.10: Determine needed policies and procedures to protect employee and customer safety
Descriptors: 25.10.1 Identify potential safety issues. 25.10.2 Establish safety policies and procedures. 25.10.3 Develop an office safety plan. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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Unit 26: Communication Skills BIL: Essential
EDU: 10 12 AD I P R
Competency 26.1: Explain effective communications. Descriptors: 26.1.1 Explain the importance of effective communication in business. 26.1.2 Identify barriers to effective communication. 26.1.3 Describe techniques for overcoming barriers to effective communication. 26.1.4 Discuss issues involving digital and/or electronic communications (e.g., lack of
privacy, potential for forwarding information).
BIL: Essential
EDU: 10 12 AD I P R
Competency 26.2: Apply active listening skills. Descriptors: 26.2.1 Explain communication techniques that support and encourage a speaker. 26.2.2 Use paraphrasing strategies. 26.2.3 Summarize another person’s key points. 26.2.4 Probe to clarify the speaker’s thinking. 26.2.5 Use body language to show interest in what a speaker is saying. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 26.3: Apply appropriate verbal skills in business situations. Descriptors: 26.3.1 Explain characteristics of effective verbal communications. 26.3.2 Describe how nonverbal communication affects verbal messages. 26.3.3 Interpret others’ nonverbal cues. 26.3.4 Explain the importance of voice in communicating with others. 26.3.5 Identify situations in which employees need to address others in a businesslike
manner. 26.3.6 Address people properly. 26.3.7 Participate in staff meetings. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Analyze the techniques used by speakers and media to influence an audience, and evaluate the effect this has on the credibility of a speaker or media message. (Communication: Oral and Visual B, 8-10)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD Paralegals I P
Competency 26.4: Interview a client. Descriptors: 26.4.1 Disclose paralegal status to the client, attorneys, court or administrative agency,
or members of general public. 26.4.2 Formulate questions. 26.4.3 Gather and record accurate information. 26.4.4 Summarize the information. 26.4.5 Verify report facts.
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Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 26.5: Perform reception duties. Descriptors: 26.5.1 Greet visitors and clients. 26.5.2 Screen non-client visitors. 26.5.3 Explain delays to clients. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 26.6: Make oral presentations. Descriptors: 26.6.1 Identify occasions when oral presentations are required. 26.6.2 Explain the importance of communication skills in oral presentations (e.g.,
speaking clearly, using correct grammar, using appropriate gestures with audience contact).
26.6.3 Describe characteristics of effective oral presentations. 26.6.4 Discuss the role of visual support in making oral presentations. 26.6.5 Demonstrate procedures for making oral presentations. 26.6.6 Use technology to enhance oral presentations.
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Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 26.7: Utilize effective written communication. Descriptors: 26.7.1 Explain the importance of effective written communications. 26.7.2 Identify types of written communication used in business. 26.7.3 Identify characteristics of effective written communication (e.g., brevity,
neatness, accuracy). 26.7.4 Select and utilize appropriate formats for professional writing. 26.7.5 Ensure word accuracy in communications (e.g., definitions, number referencing
or coding). 26.7.6 Plan, edit and revise written work consistent with professional standards. 26.7.7 Write business letters. 26.7.8 Write informational messages. 26.7.9 Write inquiries. 26.7.10 Write persuasive messages. 26.7.11 Write executive summaries. 26.7.12 Prepare simple written reports. 26.7.13 Prepare complex written reports. 26.7.14 Write proposals. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to revise content, organization and style, and to improve word choice, sentence variety, clarity and consistency of writing. (Writing Processes C, 11-12)
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
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• Write a persuasive piece that states a clear position, includes relevant information and offers compelling evidence in the form of facts and details. (Writing Applications E, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 26.8: Use proper grammar and vocabulary. Descriptors: 26.8.1 Use correct subject/verb agreement in sentences. 26.8.2 Use correct noun/pronoun agreement in sentences. 26.8.3 Use correct use of adverbs and adjectives in sentences. 26.8.4 Use correct word usage in sentences. 26.8.5 Explain the importance of a technical vocabulary. 26.8.6 Use accepted legal vocabulary. 26.8.7 Explain the consequences of excessive use of jargon. 26.8.8 Explain the relationship of business success to proper grammar. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate understanding of the grammatical conventions of the English language. (Writing Conventions C, 8-10, Writing Conventions C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 26.9: Compose legal documents. Descriptors: 26.9.1 Differentiate among types of legal documents (e.g., pleadings; contracts; forms
including deeds, wills, and mortgages). 26.9.2 Organize information and research materials in logical order for the attorney.
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26.9.3 Explain the differences among sources of legal authority (e.g., statutes, cases, administrative codes).
26.9.4 Write legal documents. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 26.10: Prepare legal documents. Descriptors: 26.10.1 Discuss the forms, contents and functions of legal documents that are prepared as
part of the litigation process. 26.10.2 Manage data collection. 26.10.3 Assist in validating information (e.g., factual documents, evidence, exhibits, legal
client matters). 26.10.4 Draft legal documents in accordance with guidelines for individual office need
and/or format. 26.10.5 Prepare a table of contents and table of authorities. 26.10.6 Process legal documents (e.g., pleadings, contracts, agreements, wills, trusts, real
estate). 26.10.7 Prepare common court documents. 26.10.8 Prepare discovery requests and responses. 26.10.9 Prepare digests of deposition transcripts and other forms of recorded testimony. 26.10.10 Prepare pleadings. 26.10.11 Prepare exhibit lists. 26.10.12 Prepare written discovery requests designed to elicit specific relevant information
(e.g., notices, subpoenas). 26.10.13 Prepare proposals for prospective clients.
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Correlated English Language Arts Academic Content Benchmarks
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 26.11: Communicate using telecommunications tools Descriptors: 26.11.1 Describe proper verbal skills needed for handling telephone calls. 26.11.2 Explain standard procedures for handling telephone calls in a businesslike manner
(e.g., professionalism, consider inflection in voice, attitude conveyed). 26.11.3 Identify company policies regarding use of telecommunications tools (telephone,
answering machine, voice mail, e-mail, teleconferencing system). 26.11.4 Operate telecommunications equipment in accordance with company policy. 26.11.5 Communicate via telephone, voice mail, e-mail, facsimile, teleconferencing
system. 26.11.6 Keep up to date concerning new and emerging communications technologies. 26.11.7 Take complete and accurate telephone messages. 26.11.8 Deliver phone messages according to the criticality of the message. 26.11.9 Follow established telephone etiquette. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 26.12: Manage telephone communications. Descriptors: 26.12.1 Apply telephone techniques in accordance with office protocol. 26.12.2 Establish a caller’s identity. 26.12.3 Determine the caller’s needs. 26.12.4 Screen calls per directives of professional staff. 26.12.5 Recognize indications of an urgent situation. 26.12.6 Document communication and action taken. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 26.13: Read to acquire meaning from written material. Descriptors: 26.13.1 Identify sources that provide relevant, valid written material. 26.13.2 Discriminate among types of information (e.g., essential, important, critical, nice
to know). 26.13.3 Differentiate among fact, judgment and inference. 26.13.4 Utilize appropriate reading skills for information needs (e.g., skim, comprehend,
analyze). 26.13.5 Extract relevant information from written materials. 26.13.6 Apply written directions to achieve tasks. 26.13.7 Analyze company resources to ascertain policies and procedures. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 26.14: Follow company guidelines when communicating in the business environment.
Descriptors: 26.14.1 Describe guidelines for communicating with other employees (e.g., protocol of
communications, types of information transmitted via different channels of staff communications).
26.14.2 Explain ethical considerations in providing information. 26.14.3 Identify confidentiality issues in transmission of sensitive client information via
written, facsimile, e-mail or Internet transfer. 26.14.4 Explain use of interdepartmental/company communication. 26.14.5 Discuss the importance of following written and oral instructions in a legal office. 26.14.6 Follow directions. 26.14.7 Use appropriate manners in accordance with established protocols and company
policies. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD I P
Competency 26.15: Communicate effectively to provide information to staff. Descriptors: 26.15.1 Give directions for completing job tasks. 26.15.2 Conduct meetings. 26.15.3 Report business research. 26.15.4 Share positive suggestions with management.
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Correlated English Language Arts Academic Content Benchmarks
• Communicate findings, reporting on the substance and processes orally, visually and in writing or through multimedia. (Research E, 8-10; Research E, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 26.16: Use communication skills to influence others. Descriptors: 26.16.1 Persuade others. 26.16.2 Demonstrate negotiation skills. Correlated English Language Arts Academic Content Benchmarks
• Give persuasive presentations that structure ideas and arguments in a logical fashion, clarify and defend positions with relevant evidence and anticipate and address the audience’s concerns. (Communication: Oral and Visual D, 11-12)
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Unit 27: Emotional Intelligence
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.1: Explain the concept of emotional intelligence. Descriptors: 27.1.1 Describe self-understanding and self-assessment. 27.1.2 Explain the concept of self-esteem. 27.1.3 Assess personal strengths and weaknesses.
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.2: Explain the role of personality traits in the workplace. Descriptors: 27.2.1 Identify desirable personality traits important to business. 27.2.2 Identify personal characteristics needed for success in legal management and
support. 27.2.3 Exhibit self-confidence. 27.2.4 Demonstrate interest and enthusiasm. 27.2.5 Demonstrate initiative.
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.3: Manage emotional reactions to people and situations. Descriptors: 27.3.1 Maintain a positive attitude. 27.3.2 Demonstrate self-control. 27.3.3 Explain the use of feedback for personal growth. 27.3.4 Adjust to change.
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BIL: Essential
EDU: 10 12 AD I P R
Competency 27.4: Identify with others’ feelings, needs and concerns. Descriptors: 27.4.1 Respect the privacy of others. 27.4.2 Show empathy for others. 27.4.3 Develop cultural sensitivity. 27.4.4 Explain the impact of political relationships within an organization. 27.4.5 Assist clients with special needs (e.g., physically challenged, hearing or visually
impaired, language barriers, referrals). Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD I R P
Competency 27.5: Implement teamwork techniques to accomplish goals. Descriptors: 27.5.1 Participate as a team member. 27.5.2 Describe effects of group dynamics on group decision making and consensus
building. 27.5.3 Use consensus building skills. 27.5.4 Encourage team building. 27.5.5 Motivate team members. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.6: Manage internal and external business relationships. Descriptors: 27.6.1 Treat others fairly at work. 27.6.2 Foster positive working relationships. 27.6.3 Participate in the organization’s community outreach activities. 27.6.4 Mentor fellow workers. 27.6.5 Interact professionally with lawyers, clients, witnesses, court personnel, co-
workers and other business professionals.
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.7: Describe work ethic standards. Descriptors: 27.7.1 Define work ethic. 27.7.2 Identify factors that influence one’s work ethic. 27.7.3 Differentiate between law and ethics. 27.7.4 Describe how personal values are reflected in an employee’s work ethic. 27.7.5 Describe how interactions in the workplace affect an employee’s work ethic. 27.7.6 Describe how life changes affect personal work ethic. 27.7.7 Identify examples of unethical behavior at work. 27.7.8 Explain consequences of unprofessional and/unethical behavior. 27.7.9 Discuss consequences of breach of confidentiality. 27.7.10 Explain the need for professional and ethical standards. 27.7.11 Explain responsibility of the individual to apply ethical standards. 27.7.12 Identify responsibility to clients/customers and employers. 27.7.13 Describe ways to demonstrate a basic work ethic.
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BIL: Essential
EDU: 10 12 AD I P R
Competency 27.8: Apply appropriate work ethic. Descriptors: 27.8.1 Adhere to company and/or governmental policies, procedures, rules and
regulations. 27.8.2 Exercise confidentiality (e.g., client information, office information and personal
information). 27.8.3 Adhere to rules of conduct. 27.8.4 Accept constructive criticism. 27.8.5 Offer constructive suggestions. 27.8.6 Exhibit pride in work. 27.8.7 Exhibit punctuality. 27.8.8 Demonstrate honesty and integrity. 27.8.9 Assume responsibility for decisions and actions. 27.8.10 Follow the chain of command. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.9: Demonstrate ethical behavior as a legal professional. Descriptors: 27.9.1 Discuss ethical responsibilities specifically affecting a legal professional (e.g.,
conflict of interest, competence, solicitation, fees, and protection of client funds). 27.9.2 Maintain a high level of integrity and ethics (e.g., American Bar Association
[ABA] Ethic Standards, National Court Reporter Association [NCRA] Ethic Standards).
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BIL: Essential
EDU: 10 12 AD I P R
Competency 27.10: Recognize personal biases and stereotypes. Descriptors: 27.10.1 Identify situations in which discrimination exists. 27.10.2 Describe consequences of discrimination. 27.10.3 Explain how federal laws protect against discrimination. 27.10.4 Describe steps for identifying personal biases and stereotypes. 27.10.5 Explain why diversity is an asset to an organization. Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
• Critique data and information to determine the adequacy of support for conclusion. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.11: Apply time management principles. Descriptors: 27.11.1 Describe time management concepts (e.g., stress, procrastination, free time,
weekly master list, technology, prioritizing, delegating, to-do list). 27.11.2 Explain time management processes. 27.11.3 List benefits of time management. 27.11.4 Utilize current technology as a tool for time management. 27.11.5 Prioritize daily office activities (e.g., what and when items need the attorney’s
attention). 27.11.6 Manage deadlines (e.g., filing, applications).
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BIL: Essential
EDU: 10 12 AD I P R
Competency 27.12: Function as a self-managed employee. Descriptors: 27.12.1 Demonstrate organizational skills. 27.12.2 Make long-term and short-term plans. 27.12.3 Multi-task to achieve work goals. 27.12.4 Evaluate progress. 27.12.5 Report progress. Correlated English Language Arts Academic Content Benchmarks
• Give informational presentations that contain a clear perspective; present ideas from multiple sources in logical sequence; and include a consistent organizational structure. (Communication: Oral and Visual E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.13 Apply decision making techniques. Descriptors: 27.13.1 Identify the decision to be made. 27.13.2 Identify appropriate alternatives and consequences. 27.13.3 Make the decision based on facts, legality, ethics, goals and culture. 27.13.4 Apply time factors. 27.13.5 Present the decision to be implemented. 27.13.6 Evaluate the decision. 27.13.7 Accept responsibility for the decision. Correlated English Language Arts Academic Content Benchmarks
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 27.14: Apply problem solving techniques. Descriptors: 27.14.1 Identify the problem. 27.14.2 Select appropriate problem solving tools and techniques. 27.14.3 Identify underlying causes of the problem. 27.14.4 Identify appropriate solutions and consequences (e.g., long-term, short-term,
crisis). 27.14.5 Use resources to explore possible solutions to the problem. 27.14.6 Contrast the advantages and disadvantages of each solution. 27.14.7 Identify appropriate action. 27.14.8 Evaluate the results. 27.14.9 Identify post-preventive action. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD Paralegals I P
Competency 27.15: Use critical thinking skills to approach legal issues, problems or situations.
Descriptors: 27.15.1 Identify interrelationships among cases, statutes, regulations and other legal
authorities. 27.15.2 Apply a recognized legal authority to specific factual situation(s). 27.15.3 Recognize when and why varied fact situations allow for exceptions to general
legal rules. 27.15.4 Determine when areas of the law are relevant to a specific situation. 27.15.5 Apply principles of professional ethics to specific fact situations. 27.15.6 Distinguish evidentiary facts from other material and/or controlling facts. 27.15.7 Identify factual omissions and inconsistencies. Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 27.16: Apply conflict resolution skills. Descriptors: 27.16.1 Explain the effects of conflicts in the workplace (e.g., loss of morale,
productivity). 27.16.2 Describe conflict resolution skills. 27.16.3 Describe the conflict cycle (e.g., how it begins, how it escalates). 27.16.4 Describe conflict management styles (e.g., avoidance). 27.16.5 Describe negotiation. 27.16.6 Describe mediation. 27.16.7 Use conflict resolution skills. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 27.17: Manage stressful situations. Descriptors: 27.17.1 Discuss causes of employee stress. 27.17.2 Describe physical and emotional responses to stress. 27.17.3 Explain consequences of employee stress. 27.17.4 Identify strategies and/or methods for reducing and/or channeling stress. 27.17.5 Implement strategies to manage stress.
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BIL: Essential
EDU: 10 12 AD I P
Competency 27.18: Achieve organizational goals. Descriptors: 27.18.1 Evaluate personal goals in relation to organizational goals. 27.18.2 Monitor progress by evaluating feedback. 27.18.3 List responsibilities in relation to organizational goals. 27.18.4 Accomplish assigned tasks. 27.18.5 Exercise responsibility in relation to organizational goals. 27.18.6 Set appropriate performance standards. 27.18.7 Communicate goals to supervisor and peers. 27.18.8 Exhibit knowledge of the organization’s products and/or services. 27.18.9 Describe how managers delegate authority and assign responsibility.
BIL: Recommended
EDU: 10 12 AD I R
Competency 27.19: Explain the role of leadership in the workplace. Descriptors: 27.19.1 Differentiate between leading and managing. 27.19.2 Discuss leadership styles.
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BIL: Recommended
EDU: 10 12 AD I R
Competency 27.20: Describe cultural knowledge needed for global business relations Descriptors: 27.20.1 Explain the usage of names, titles and ranks in different cultures and countries. 27.20.2 Identify cultural differences in food, dress and social behaviors throughout the
world. 27.20.3 Identify major holidays of world cultures and their impact on doing business
globally. 27.20.4 Identify appropriate uses of gift giving in business relationships among world
cultures. 27.20.5 Compare business protocol among countries. 27.20.6 Identify cultural attitudes about time, silence, space, and body and eye contact in
relation to successful business relationships. 27.20.7 Describe how a negotiation process may be affected by cultural differences. 27.20.8 Describe the role and use of electronic communication tools (e.g., Internet, video-
and computer-conferencing, webcasts, e-mail) in global business activities. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
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Unit 28: Professional Development
BIL: Essential
EDU: 10 12 AD I P R
Competency 28.1: Acquire self-development skills. Descriptors: 28.1.1 Maintain appropriate personal appearance. 28.1.2 Set personal goals.
BIL: Essential
EDU: 10 12 AD I P R
Competency 28.2: Participate in career planning. Descriptors: 28.2.1 Assess personal interests and skills needed for success in business. 28.2.2 Analyze employer expectations in the business environment. 28.2.3 Identify sources of career information. 28.2.4 Identify a tentative occupational interest. 28.2.5 Explain employment opportunities in business. 28.2.6 Describe techniques for obtaining work experience (e.g., volunteer activities,
internships). Correlated English Language Arts Academic Content Benchmarks
• Evaluate the usefulness and credibility of data and sources. (Research B, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 28.3: Explore career pathways in legal management and support. Descriptors: 28.3.1 Identify career opportunities for graduates of legal management and support
programs (current and emerging). 28.3.2 Compare and contrast career areas in legal management and support. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 28.4: Explain professional obligations of legal management and support staff.
Descriptors: 28.4.1 Discuss factors that lead attorneys to employ legal professionals (e.g., paralegals,
legal secretaries, legal assistants, court reporters, real-time reporters). 28.4.2 Identify the duties of a paralegal. 28.4.3 Identify the duties of a court reporter. 28.4.4 Describe the role of a manager in a legal services office. 28.4.5 Discuss supervision required to avoid situations that constitute an unauthorized
practice of law.
BIL: Essential
EDU: 10 12 AD I P R
Competency 28.5: Explain the organization and operation of law offices. Descriptors: 28.5.1 Identify types of practice arrangements used for the delivery of legal services. 28.5.2 Identify types of practice groups (e.g., intellectual property, public finance,
criminal defense, litigation, health care, tax law). 28.5.3 Discuss the administrative procedures commonly used in a law office (e.g.,
timekeeping, billing). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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BIL: Essential
EDU: 10 12 AD P R
Competency 28.6: Explore professional development opportunities Descriptors: 28.6.1 Research continuing education courses or programs available to enhance skills, to
remain current in the profession and for career advancement. 28.6.2 Describe certifications for business professionals. 28.6.3 Describe certifications available to employees in legal management and support
(e.g., Paralegal Association Competency Examination [PACE], Certified Legal Assistant [CLA], Certified Realtime Reporter [CRR], Certified Legal Management, Registered Professional Reporter [RPR]).
28.6.4 Identify professional association opportunities and resources (e.g., education opportunities, networking, conferences, newsletters, publications).
28.6.5 Identify professional associations available for affiliation as an employee in legal management and support positions.
28.6.6 Build internal and external mentor relationships. 28.6.7 Use Web sites for professional development. 28.6.8 Identify internal and external networking opportunities. 28.6.9 Discuss requirements for obtaining notary public credentials. 28.6.10 Interact with peer professionals. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 28.7: Explore career advancement activities. Descriptors: 28.7.1 Explain the need for ongoing education as a worker. 28.7.2 Explain possible advancement patterns for jobs. 28.7.3 Identify skills needed to enhance career progression.
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Unit 29: Money and Personal Finance
BIL: Essential
EDU: 10 12 AD I P R
Competency 29.1: Describe the fundamental principles of money needed to make financial exchanges
Descriptors: 29.1.1 Explain forms of financial exchange (cash, credit, debit, electronic funds transfer). 29.1.2 Identify types of currency (paper money, coins, bank notes, government bonds,
treasury notes). 29.1.3 Explain essential elements of a negotiable instrument. 29.1.4 Describe functions of money (medium of exchange, unit of measure, store of
value). 29.1.5 Describe sources of income (wages/salaries, interest, rent, dividends, transfer
payments). 29.1.6 Explain the time value of money. 29.1.7 Explain the purposes for and importance of credit. 29.1.8 Explain legal responsibilities associated with financial exchanges. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 29.2: Analyze personal financial needs and goals. Descriptors: 29.2.1 Describe common financial needs (e.g., college, retirement, wills, insurance). 29.2.2 Set financial goals. 29.2.3 Develop a personal budget.
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I R P
Competency 29.3: Manage personal finances. Descriptors: 29.3.1 Describe tax liabilities. 29.3.2 Interpret a pay stub. 29.3.3 Maintain financial records. 29.3.4 Read and reconcile bank statements. 29.3.5 Demonstrate the wise use of credit. 29.3.6 Validate credit history. 29.3.7 Protect against identity theft. 29.3.8 Prepare personal income tax forms. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 29.4: Explain the use of financial services providers. Descriptors: 29.4.1 Describe types of financial services providers. 29.4.2 Discuss considerations in selecting a financial services provider. Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 29.5: Identify investment strategies to ensure personal financial well-being. Descriptors: 29.5.1 Explain types of investments. 29.5.2 Establish investment goals and objectives. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
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Unit 30: Economics
BIL: Essential
EDU: 10 12 AD Managers P R
Competency 30.1: Explain fundamental economic concepts. Descriptors: 30.1.1 Distinguish between economic goods and services. 30.1.2 Explain the concept of economic resources. 30.1.3 Discuss the determination of income distribution, including poverty and
discrimination. 30.1.4 Explain how economics is a social science that draws conclusions based on
hypothesis, theories and data in order to understand human behavior. 30.1.5 Describe the concepts of economic scarcity, choice and economic activities. 30.1.6 Determine economic utilities created by business activities. 30.1.7 Discuss positive and normative economics. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 30.2: Discuss the interactions of supply, demand and price. Descriptors: 30.2.1 Explain how scarce resources are allocated. 30.2.2 Describe how the markets for resources operate and how they determine wage
rates, interest and rent. 30.2.3 Discuss the concepts of opportunity cost and the production possibility frontier. 30.2.4 Explain how consumers make choices. 30.2.5 Discuss the impact of elasticity on demand. 30.2.6 Describe the functions of prices in markets. 30.2.7 Explain the concept of equilibrium.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Solve systems of linear equations involving two variables graphically and symbolically. (Patterns, Functions and Algebra H, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 30.3: Describe business’ contribution to society. Descriptors: 30.3.1 Explain the role of business in society. 30.3.2 Describe types of business activities. 30.3.3 Explain the cost of doing business.
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BIL: Essential
EDU: 10 12 AD I P R
Competency 30.4: Describe the legal structures under which businesses are organized. Descriptors: 30.4.1 Describe the major types of business organization (e.g., sole proprietorship,
limited liability company, general partnership). 30.4.2 Identify the legal implications for establishing each type of organization. 30.4.3 Differentiate among types of corporations (e.g., profit, nonprofit, domestic and
international). 30.4.4 Describe the role and function of a corporation’s board of directors. 30.4.5 Differentiate among types of corporate expansion (e.g., mergers, consolidations,
acquisitions). 30.4.6 Describe characteristics of a franchise and how it is formed. 30.4.7 Describe legal documents necessary to operate a business (e.g., by-laws, code of
regulations). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 30.5: Differentiate among economic systems. Descriptors: 30.5.1 Explain the types of economic systems. 30.5.2 Explain the concept of private enterprise. 30.5.3 Identify factors affecting a business’ profit. 30.5.4 Determine factors affecting business risk. 30.5.5 Explain the concept of competition. 30.5.6 Describe businesses’ market structures. 30.5.7 Explain firm behavior in competitive markets. 30.5.8 Discuss firm behavior in imperfect markets. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Compare how different economic systems answer the fundamental economic questions of what goods and services to produce, how to produce them, and who will consume them. (Economics A, 9-10)
BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD I P
Competency 30.6: Discuss the impact of government on business activities. Descriptors: 30.6.1 Describe the relationship between government and business. 30.6.2 Describe the role of taxes. 30.6.3 Discuss monetary policy. 30.6.4 Discuss the supply and demand for money. 30.6.5 Explain the role of the Federal Reserve System. 30.6.6 Explain the concept of fiscal policies. 30.6.7 Discuss the development of aggregate demand and aggregate supply. 30.6.8 Describe the effects of fiscal and monetary policies. 30.6.9 Discuss the effects of the federal government’s budget deficit. 30.6.10 Explain the concept of long-run growth and policies that affect business growth. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD I P
Competency 30.7: Explain economic indicators used to measure economic trends and conditions.
Descriptors: 30.7.1 Explain measures used to analyze economic conditions, including the level of
income, the level of employment, the unemployment rate, the natural rate of unemployment, the price level, the inflation rate, productivity and the rate of interest.
30.7.2 Describe the concept of price stability as an economic measure.
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30.7.3 Explain the basics of macroeconomic instability theories. 30.7.4 Discuss the measure of consumer spending as an economic indicator. 30.7.5 Discuss the impact of a nation’s unemployment rates. 30.7.6 Describe the economic impact of inflation on business. 30.7.7 Explain unemployment and inflation trade-offs. 30.7.8 Explain the economic impact of interest rate fluctuations. 30.7.9 Determine the impact of business cycles on business activities. 30.7.10 Explain how monetary and fiscal policies can be used to regulate business cycles. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 30.8: Discuss global trade’s impact on business decision making. Descriptors: 30.8.1 Describe how to create comparative advantage. 30.8.2 Explain the determinants of global trade flows. 30.8.3 Describe the determinants of exchange rates and their effects on domestic
economy. 30.8.4 Discuss the impact of cultural and social environments on world trade. 30.8.5 Describe ways that businesses can enter global markets. 30.8.6 Explain labor issues associated with global trade. 30.8.7 Describe the impact of regional trade organizations on global trade. 30.8.8 Evaluate the impact of world circumstances and events. 30.8.9 Evaluate influences on a nation’s ability to trade. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
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Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 30.9: Discuss the impact of globalization. Descriptors: 30.9.1 Discuss the impact of globalization on local, state, national and international
economies. 30.9.2 Discuss the potential impact of emerging economies. 30.9.3 Discuss the impact of geography on global markets. 30.9.4 Explain relationships of major trade alliances. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
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Unit 31: Accounting
BIL: Essential
EDU: 10 12 AD I P R
Competency 31.1: Acquire foundational knowledge of accounting’s role in a company. Descriptors: 31.1.1 Explain the concept of accounting. 31.1.2 Describe the accounting cycle. 31.1.3 Discuss the role of ethics in accounting. 31.1.4 Explain the use of technology in accounting. 31.1.5 Explain legal considerations for accounting. 31.1.6 Explain the need for accounting standards (GAAP). Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 31.2 Discuss Generally Accepted Accounting Principles (GAAP). Descriptors: 31.2.1 Explain the qualitative characteristics of accounting information (e.g., usefulness,
timeliness, understandability, neutrality, relevance, reliability, consistency, comparability).
31.2.2 Describe the basic assumptions about accounting reports (e.g., separate economic entity, going concern, monetary unit, periodicity of income).
31.2.3 Explain the basic principles of accounting (e.g., historical cost basis, revenue recognition, matching, full disclosure).
31.2.4 Describe the need for cost-benefit analysis of compliance with accounting principles.
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD P R
Competency 31.3: Describe accounting tools used to track money flow and to determine financial status.
Descriptors: 31.3.1 Describe cash flow statements. 31.3.2 Explain balance sheets. 31.3.3 Describe income statements.
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 31.4: Apply the accounting equation. Descriptors: 31.4.1 Describe the relationship between property and financial claims. 31.4.2 Explain the significance of equities as used in accounting. 31.4.3 Explain the significance of the accounting equation. 31.4.4 Discuss types of basic assets. 31.4.5 Explain types of liabilities. 31.4.6 Discuss the importance of owner’s equity. 31.4.7 Describe the relationship between assets and claims on assets. 31.4.8 Demonstrate the effects of transactions on the accounting equation. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 31.5: Analyze transactions and their effect on assets, liabilities and owner’s equity.
Descriptors: 31.5.1 Discuss the purpose for a ledger. 31.5.2 Prepare a chart of accounts. 31.5.3 Describe types of accounts. 31.5.4 Explain the purpose for double-entry accounting. 31.5.5 Describe the purpose for debits and credits in double-entry accounting. 31.5.6 Record business transactions. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 31.6: Analyze transactions impacting revenue, expenses and withdrawals. Descriptors: 31.6.1 Describe how temporary account transactions affect owner’s equity. 31.6.2 Maintain revenue accounts. 31.6.3 Maintain expense accounts. 31.6.4 Maintain withdrawals accounts. 31.6.5 Analyze revenue, expense and withdrawals transactions. 31.6.6 Balance ledger accounts.
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 31.7: Discuss types of accounting methods. Descriptors: 31.7.1 Explain the advantages and disadvantages of the cash basis of accounting. 31.7.2 Discuss which businesses are most likely to use the cash method. 31.7.3 Describe the advantages and disadvantages of the accrual basis of accounting. 31.7.4 Discuss what businesses are required to use the accrual accounting method. 31.7.5 Explain how a business is affected by the accounting method used. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD I P
Competency 31.8: Perform specialized accounting functions. Descriptors: 31.8.1 Create and maintain an accounts receivable subsidiary ledger. 31.8.2 Create and maintain an accounts payable subsidiary ledger. 31.8.3 Record transactions related to property ownership (e.g., acquisition, depreciation,
sale, mortgage and lease obligations, principal and interest payments).
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31.8.4 Account for investments and withdrawals by owners. 31.8.5 Determine inventory valuation (e.g., LIFO, FIFO, specific identification and
weighted average). 31.8.6 Use accounting software to maintain accounting records. 31.8.7 Manage payroll. 31.8.8 Prepare financial reports for review. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 31.9: Maintain cash controls. Descriptors: 31.9.1 Explain cash control procedures (e.g., signature cards, deposit slips, internal and
external controls, and cash clearing). 31.9.2 Prove cash. 31.9.3 Journalize and post entries to establish and replenish petty cash. 31.9.4 Write checks. 31.9.5 Process checks. 31.9.6 Journalize and post entries related to banking activities.
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31.9.7 Explain the benefits of electronic funds transfer (EFT). 31.9.8 Prepare bank deposits. 31.9.9 Prepare purchase requisitions. 31.9.10 Prepare purchase orders. 31.9.11 Prepare invoices. 31.9.12 Collect payments. 31.9.13 Post payments. 31.9.14 Process credit card transactions. 31.9.15 Issue receipts. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I,11-12)
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Unit 32: Financial Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 32.1: Acquire foundational knowledge of finance to recognize its contribution to a business.
Descriptors: 32.1.1 Explain the role of finance in business. 32.1.2 Discuss the role of ethics in finance. 32.1.3 Explain legal considerations for finance.
BIL: Essential
EDU: 10 12 AD Managers P
Competency 32.2: Manage office budgets. Descriptors: 32.2.1 Confer with management to identify a strategic financial direction. 32.2.2 Evaluate the impact of incoming monies and how office resources are impacted
by cash flow. 32.2.3 Itemize factors affecting fee decisions (e.g., cost of equipment and supplies, time,
technical assistance, outside consulting for recommendations, office procedures) 32.2.4 Review a variance report. 32.2.5 Develop individual budgets (e.g., revenue, expense, operating, line-item,
department, cash flow, capital). 32.2.6 Prepare an annual budget aligned with business objectives. 32.2.7 Determine procedures for financial and accounting activities (e.g., model,
forecasting, benchmarking techniques, cost/benefit analysis). Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
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• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 32.3: Develop financial skills to obtain business credit and to control its use. Descriptors: 32.3.1 Explain the purposes for and importance of obtaining business credit. 32.3.2 Analyze critical banking relationships. 32.3.3 Make critical decisions regarding acceptance of bank cards. 32.3.4 Determine financing needed for business operations. 32.3.5 Identify risks associated with obtaining business credit. 32.3.6 Explain sources of financial assistance. 32.3.7 Explain loan evaluation criteria used by lending institutions. 32.3.8 Complete a loan application package. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 32.4: Maintain accounting and financial control systems for a legal office. Descriptors: 32.4.1 Monitor the total office financial system. 32.4.2 Forecast financial expenditures, revenues, liability and capital budget needs. 32.4.3 Develop and analyze the accounting system needs for the legal practice. 32.4.4 Interpret and communicate financial information to audiences (e.g., legal
professionals, financial advisors, investment and retirement planning counselors, shareholders, staff) for their use in making decisions.
32.4.5 Monitor policies and procedures that direct the financial activities of the legal practice.
32.4.6 Design internal controls to safeguard the legal practice’s assets. 32.4.7 Maintain relationships with financial services providers. 32.4.8 Compare the services and charges of banking procedures available (e.g., credit
card services, automatic payment procedures, automatic transfer from client/payee to office account, safe deposit boxes).
32.4.9 Conduct an annual financial analysis in conjunction with the accountant and management.
32.4.10 Develop an audit control system (e.g., schedule for audits, types of audits, financial statement audits).
32.4.11 Develop a system for audit compliance. Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 32.5: Describe the scope of financial information needed to accurately report and analyze a business’ financial position.
Descriptors: 32.5.1 Describe types of accounting systems (i.e., financial, tax, management and cost). 32.5.2 Discuss Securities and Exchange Commission (SEC) reporting requirements for
public companies traded in the United States. 32.5.3 Discuss the contents of and purposes for a corporate annual report. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 33: Technology
BIL: Essential
EDU: 10 12 AD I P R
Competency 33.1: Assess the impact of technology on business activities. Descriptors: 33.1.1 Identify ways that technology impacts business. 33.1.2 Explain the scope of data communications tools. 33.1.3 Explain the role of information systems in organizations. 33.1.4 Explain the importance of emerging technologies and their applications to
business. 33.1.5 Analyze the ethical, social and political impact of information systems.
BIL: Essential
EDU: 10 12 AD I P R
Competency 33.2: Utilize office equipment to accomplish job assignments. Descriptors: 33.2.1 Operate a copier. 33.2.2 Operate a printer. 33.2.3 Operate a fax machines. 33.2.4 Operate a calculator. 33.2.5 Operate a postage meter. 33.2.6 Operate a scanner. 33.2.7 Transcribe information from a dictation machine.
BIL: Essential
EDU: 10 12 AD I P R
Competency 33.3: Utilize computer operating systems to perform work functions. Descriptors: 33.3.1 Discuss principles of computer systems. 33.3.2 Use basic operating systems. 33.3.3 Manage files and folders.
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BIL: Essential
EDU: 10 12 AD P R
Competency 33.4: Manage a computer system. Descriptors: 33.4.1 Demonstrate computer skills (e.g., copying and saving files, spell check, grammar
check and computer security codes). 33.4.2 Create and maintain a computer dictionary, including legal terminology and/or
symbols and language. 33.4.3 Demonstrate knowledge of technical software specific to legal setting (e.g.,
litigation software and job tracking software). 33.4.4 Demonstrate knowledge of time entry software (billable hours). 33.4.5 Manage computer files (i.e., backup, purge and archive). 33.4.6 Access needed operating information (e.g., manufacturer’s manuals, software
documentation, computer support personnel) 33.4.7 Transfer information electronically with regard to liability, privacy and security
issues following office protocol.
BIL: Essential
EDU: 10 12 AD P R R
Competency 33.5: Use the Internet to access available resources. Descriptors: 33.5.1 Explain the hierarchical structure of domain names. 33.5.2 Discuss the role of organizations in administring of Internet activities. 33.5.3 Explain the role of internet service providers (ISPs). 33.5.4 Describe types of resources that can be accessed through the Internet (e.g., Web
pages, USENET newsgroups, listservs, files and programs, e-mail). 33.5.5 Use bookmarks. 33.5.6 Organize bookmarks. 33.5.7 Use tools to navigate the Internet.
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BIL: Essential
EDU: 10 12 AD P R R
Competency 33.6: Perform basic Web search skills. Descriptors: 33.6.1 Explain the importance of search engines in locating information. 33.6.2 Locate specified topics on the Web. 33.6.3 Access specified topics through links on a Web page. 33.6.4 Download and save information. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 33.7: Demonstrate basic e-mail functions. Descriptors: 33.7.1 Explain the features (capabilities) of e-mail. 33.7.2 Discuss e-mail etiquette. 33.7.3 Write and send a professional e-mail message. 33.7.4 Reply to an e-mail message. 33.7.5 Forward an e-mail message. 33.7.6 Add a signature file. 33.7.7 Open attachments. 33.7.8 Save attachments to the computer’s hard drive. 33.7.9 Append attachments. 33.7.10 Label messages. 33.7.11 Add names to the address book. 33.7.12 Set up a distribution list. 33.7.13 Put message in the outbox. 33.7.14 Sort mail. 33.7.15 Search for messages. 33.7.16 Use e-mail shortcuts. 33.7.17 Use auto-responder. 33.7.18 Post a message on a listserv. 33.7.19 Create a new e-mail folder. 33.7.20 Store e-mail messages in folders.
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Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 33.8: Demonstrate personal information management and productivity applications.
Descriptors: 33.8.1 Describe the capabilities of personal information management and productivity
applications. 33.8.2 Use the address book application. 33.8.3 Use the calculator. 33.8.4 Use the notes application. 33.8.5 Use the scheduler application. 33.8.6 Use the to-do application. 33.8.7 Use the global search application.
BIL: Essential
EDU: 10 12 AD P R R
Competency 33.9: Demonstrate basic word processing skills Descriptors: 33.9.1 Identify capabilities of word processing software. 33.9.2 Enter and store text in a word processing application. 33.9.3 Search for and replace text in a document stored in a word processing application. 33.9.4 Retrieve, edit and print a document stored in a word processing application. 33.9.5 Cut and paste information from one text document into another in a word
processing application.
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33.9.6 Create a text document containing columns in a word processing application. 33.9.7 Insert and print a graph in a word processing document. 33.9.8 Utilize the page numbering feature. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 33.10: Use advanced word processing features. Descriptors: 33.10.1 Calculate values within a table. 33.10.2 Create a document using the borders feature. 33.10.3 Create, format, edit and delete a header and footer within a document. 33.10.4 Use merge functions. 33.10.5 Create styles for documents. 33.10.6 Use outlining features. 33.10.7 Generate an index. 33.10.8 Generate a table of contents automatically from marked section headings. 33.10.9 Number the lines in a document automatically. 33.10.10 Create footnotes and/or endnotes within a document. 33.10.11 Create and apply macros. Correlated English Language Arts Academic Content Benchmarks
• Use style guides to produce oral and written reports that give proper credit for sources (e.g., words, ideas, images and information) and include an acceptable format for source acknowledgement. (Research D, 8-10; Research D, 11-12)
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BIL: Essential
EDU: 10 12 AD P R R
Competency 33.11: Use presentation software. Descriptors: 33.11.1 Identify the capabilities of presentation software. 33.11.2 Describe the characteristics of effective presentation documents. 33.11.3 Enter and store text into a presentation document. 33.11.4 Import graphics into a presentation document. 33.11.5 Develop builds and transitions for screens and/or slides. 33.11.6 Retrieve and edit screens and/or slides. 33.11.7 Add/Delete screens and/or slides. 33.11.8 Create presentations that are compelling, professional and visually appealing. Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 33.12: Create basic databases. Descriptors: 33.12.1 Identify the capabilities of database software. 33.12.2 Create a database structure. 33.12.3 Construct queries. 33.12.4 Enter and store data. 33.12.5 Retrieve and modify data. 33.12.6 Delete database records. 33.12.7 Sort data in a database, given predetermined criteria. 33.12.8 Output data into a report format. 33.12.9 Create a chart or graph using information in a database file. 33.12.10 Print labels from a database. 33.12.11 Print a database list and/or report. 33.12.12 Ensure data integrity. 33.12.13 Validate data. 33.12.14 Eliminate data redundancy (i.e., normalize data).
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Correlated English Language Arts Academic Content Benchmarks
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Apply reasoning processes and skills to construct logical verifications or counter-examples to test conjectures and to justify and defend algorithms and solutions. (Mathematical Processes D, 8-10)
BIL: Essential
EDU: 10 12 AD P R R
Competency 33.13: Create basic spreadsheets. Descriptors: 33.13.1 Describe the components of a spreadsheet. 33.13.2 Identify the capabilities of spreadsheet software. 33.13.3 Format spreadsheets. 33.13.4 Use basic formulas. 33.13.5 Enter and store data in a spreadsheet file. 33.13.6 Retrieve, edit and print data from a spreadsheet. 33.13.7 Create charts and graphs using information in a spreadsheet. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 33.14: Use advanced spreadsheet functions to communicate information. Descriptors: 33.14.1 Sort rows alphabetically or numerically. 33.14.2 Select items that match specified selection criteria. 33.14.3 Use desktop publishing features offered in the spreadsheet application. 33.14.4 Create macros with the spreadsheet application. 33.14.5 Utilize statistics functions in spreadsheets. 33.14.6 Link files and 3D sheets. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 33.15: Use advanced spreadsheet functions to analyze financial and business data.
Descriptors: 33.15.1 Use the Future Value function. 33.15.2 Use the Payment function. 33.15.3 Use the Goal Seek function. 33.15.4 Use the Solver function. 33.15.5 Use the Pivot Tables function. 33.15.6 Use the IF function. 33.15.7 Use the SUMIF function. 33.15.8 Use the Lookup function.
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Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 33.16: Apply the most appropriate applications (word processing, spreadsheet, database, presentation, collaborative groupware, web) to record, analyze and present information.
Descriptors: 33.16.1 Identify available applications. 33.16.2 Determine what applications are needed for the task. 33.16.3 Use the appropriate applications.
BIL: Essential
EDU: 10 12 AD I P R
Competency 33.17: Integrate business software applications. Descriptors: 33.17.1 Describe situations in which integration of software applications would be
beneficial. 33.17.2 Move and copy information between applications. 33.17.3 Embed information in applications. 33.17.4 Link objects between applications.
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BIL: Recommended
EDU: 10 12 AD I R
Competency 33.18: Demonstrate collaborative/groupware applications. Descriptors: 33.18.1 Distinguish between collaborative/groupware applications and other software
applications. 33.18.2 Describe motivations for using collaborative/groupware applications. 33.18.3 Identify the properties of collaborative/groupware applications. 33.18.4 Discuss problems associated with using collaborative/groupware applications. 33.18.5 Explain infrastructure needs for collaborative/groupware applications. 33.18.6 Use real time interaction with collaborative/groupware applications. 33.18.7 Use the presence awareness feature to identify participants. 33.18.8 Use instant messaging to converse in real time with participants. 33.18.9 Use Web conferences. 33.18.10 Conduct a whiteboarding session. 33.18.11 Use team spaces to centralize and share information. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 33.19: Create and post a basic Web page. Descriptors: 33.19.1 Explain the basic structure of a Web page. 33.19.2 Describe limitations associated with Web page creation (e.g., typography,
graphics files size, navigation). 33.19.3 Explain the importance of tags in structuring Web pages. 33.19.4 Discuss the importance of using a descriptive, useful title on a Web page. 33.19.5 Identify naming conventions for Web files. 33.19.6 Save and name Web files. 33.19.7 Identify information in HTML documents that will be ignored by browsers. 33.19.8 Set up an HTML document. 33.19.9 Format the text of a Web page.
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33.19.10 Discuss considerations in selecting a graphics format. 33.19.11 Add graphic elements to a Web page. 33.19.12 Add attributes to a tag for a Web page. 33.19.13 Add hypertext links in a Web page. 33.19.14 Display a document within a Web browser. 33.19.15 Upload a Web page. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 33.20: Identify hardware and software system requirements that match business needs.
Descriptors: 33.20.1 Explain considerations in selecting hardware and software. 33.20.2 Discuss sources for hardware and software system requirement information. 33.20.3 Establish specifications for selecting hardware and software systems. 33.20.4 Determine the venture’s information technology needs.
BIL: Essential
EDU: 10 12 AD Managers P
Competency 33.21: Manage a database for an information system. Descriptors: 33.21.1 Identify needs for a database (e.g., purchase or lease). 33.21.2 Secure database software. 33.21.3 Oversee database management and information systems.
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 33.22 Develop the skills and knowledge needed to obtain technical support services.
Descriptors: 33.22.1 Use a logical and structured approach to isolate and identify problem sources and
to resolve problems. 33.22.2 Use resources for problem identifying and resolving problems (e.g., hardware,
software, online). 33.22.3 Use technical language to communicate with support technicians. 33.22.4 Recognize the need to keep up to date technologically. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Explain the influence of the English language on world literature, communications and popular culture. (Acquisition of Vocabulary C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 33.23: Exhibit legal and ethical behaviors when using technologies. Descriptors: 33.23.1 Adhere to the organization’s policies for technology use. 33.23.2 Describe the consequences of illegal and unethical use of technology. 33.23.3 Explain property, privacy, access and accuracy issues pertaining to technology. Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions (Social Studies Skills and Methods B, 11-12)
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Unit 34: Information Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 34.1: Apply information literacy skills to the workplace. Descriptors: 34.1.1 Explain legal issues associated with the use of information. 34.1.2 Assess information needs. 34.1.3 Obtain needed information efficiently. 34.1.4 Use legal reference materials to locate appropriate information. 34.1.5 Cite sources of legal information. 34.1.6 Evaluate the quality and the source of information. 34.1.7 Apply information to accomplish a task. 34.1.8 Store information for future use. 34.1.9 Maintain an up-to-date library of legal resources (e.g., references, software
programs, documents). Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
BIL: Essential
EDU: 10 12 AD Paralegals I P
Competency 34.2: Conduct legal research. Descriptors: 34.2.1 Maintain an up-to-date library of legal references, software programs and
documents. 34.2.2 Use computer-assisted legal research programs and other electronic resources to
identify, locate, verify and document. 34.2.3 Locate applicable statutes, administrative regulations, constitutional provisions,
court cases, treaties, law review articles and primary source materials. 34.2.4 Use computer-assisted legal research programs to locate primary materials (e.g.,
LexisNexis, Westlaw). 34.2.5 Use the resources of a standard law library to locate an applicable legal
encyclopedia. 34.2.6 Contact government agencies to obtain information when necessary. 34.2.7 Draft a release or request to access records (e.g., medical, corporate).
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Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Obtain and evaluate information from public records and other resources related to a public policy issue. (Social Studies Skills and Methods A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 34.3: Acquire a foundational knowledge of information management to recognize its contribution to a business.
Descriptors: 34.3.1 Discuss the purpose for information management. 34.3.2 Explain the role of ethics in information management. 34.3.3 Explain legal issues associated with information management. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 34.4: Maintain business records. Descriptors: 34.4.1 Describe common business records. 34.4.2 Maintain a record of billable hours. 34.4.3 Maintain inventory records. 34.4.4 Maintain warranty information and data. 34.4.5 Maintain file of current MSDS (Materials Safety Data Sheets) applicable to the
specific office. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 34.5: Maintain client records. Descriptors: 34.5.1 Open a client file. 34.5.2 Process incoming client communications (e.g., e-mails, documents). 34.5.3 Follow the appropriate routing process. 34.5.4 File information in accordance with office protocol. 34.5.5 Store and maintain inactive records (e.g., electronic and paper copy). Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 34.6: Manage records. Descriptors: 34.6.1 Prepare a filing system appropriate for the media and the documents being stored. 34.6.2 Prepare a retention system appropriate for the media and the documents being
stored. 34.6.3 Identify the best method of records management (e.g., paper, electronic,
geographic, chronological and alphabetical). 34.6.4 Perform electronic and manual filing operations. 34.6.5 Retrieve files. 34.6.6 Archive information according to retention procedures. 34.6.7 Perform a periodic audit of records (e.g., retention, purge, security, storage
method).
BIL: Essential
EDU: 10 12 AD P R
Competency 34.7: Manage scheduling. Descriptors: 34.7.1 Manage appointments according to professional staffs’ schedule. 34.7.2 Manage the appointment calendar (e.g., paper, electronic). 34.7.3 Process appointments in accordance with office protocol. 34.7.4 Coordinate appointments with multiple parties. 34.7.5 Coordinate internal and external services related to client matters. 34.7.6 Reserve conference rooms. 34.7.7 Confirm appointments. 34.7.8 Facilitate referrals for clients. 34.7.9 Schedule depositions. 34.7.10 Manage scheduling issues. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD P R
Competency 34.8: Maintain the docket system. Descriptors: 34.8.1 Coordinate and manage the document production schedule. 34.8.2 Control the calendar, tickler file and scheduling. 34.8.3 Notify attorney of deadlines. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD Paralegals I P
Competency 34.9: Locate witnesses. Descriptors: 34.9.1 Identify potential witnesses. 34.9.2 Conduct a manual search (e.g., relatives, phone book, neighbors). 34.9.3 Conduct an Internet-based search. 34.9.4 Verify witness’ identities. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 34.10 Assist in preparing for litigation. Descriptors: 34.10.1 Maintain the case file for trial, hearing, conference and/or settlement. 34.10.2 Organize pleadings, trial exhibits and other documents.
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Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 34.11: Acquire information to guide business decision making. Descriptors: 34.11.1 Describe current business trends. 34.11.2 Monitor internal records for business information. 34.11.3 Conduct SWOT (strengths, weaknesses, opportunities, threats) for use in long-
term planning. 34.11.4 Conduct an environmental scan to obtain business information. 34.11.5 Utilize statistics functions in spreadsheets to analyze data to assist in decision
making for solving business issues. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 35: Knowledge Management
BIL: Essential
EDU: 10 12 AD I P
Competency 35.1: Explore knowledge management. Descriptors: 35.1.1 Describe why knowledge is considered an important asset for organizations. 35.1.2 Distinguish between explicit and tacit knowledge. 35.1.3 Explain why the difference between explicit and tacit knowledge is an important
distinction in knowledge management. 35.1.4 State reasons for implementing knowledge management. 35.1.5 Recognize barriers to knowledge management. 35.1.6 Examine the financial potential of knowledge management to the enterprise. 35.1.7 Describe the role of knowledge workers and their relationship to knowledge
management.
BIL: Essential
EDU: 10 12 AD I P R
Competency 35.2: Discuss organizational culture and the role of knowledge management.
Descriptors: 35.2.1 Determine how an organization acquires culture. 35.2.2 Explain culture as tacit knowledge. 35.2.3 Explain the importance of organizational culture and its role in implementing
knowledge management.
BIL: Recommended
EDU: 10 12 AD I R
Competency 35.3: Determine factors that affect knowledge management implementation.
Descriptors: 35.3.1 Identify cultural assumptions that derail a knowledge management approach. 35.3.2 Identify conditions that create favorable acceptance to knowledge management. 35.3.3 Create new values (rewards and recognitions) that support knowledge sharing.
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BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD I P
Competency 35.4: Capture and transfer strategic knowledge. Descriptors: 35.4.1 Identify factors that lead to loss of organizational knowledge. 35.4.2 Identify ways of preventing loss of knowledge. 35.4.3 Identify what knowledge is being lost in an organization. 35.4.4 Determine the consequences of knowledge loss. 35.4.5 Find solutions to knowledge loss. 35.4.6 Choose approaches in transferring strategic knowledge.
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Unit 36: Operations Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 36.1: Explain production’s role and function in business. Descriptors: 36.1.1 Explain the concept of production. 36.1.2 Describe production activities. 36.1.3 Describe the importance of production to an organization. 36.1.4 Discuss the importance of understanding the timeframe in which products are
produced. 36.1.5 Identify inputs organizations use for production. 36.1.6 Distinguish between tangible and intangible outputs. 36.1.7 Describe goals of production activities.
BIL: Essential
EDU: 10 12 AD P
Competency 36.2: Perform shipping and mailing functions. Descriptors: 36.2.1 Identify classes of mail and shipments. 36.2.2 Identify shipping services (e.g., priority, insured, certified, registered, overnight). 36.2.3 Identify types of shipping and mailing services (United Parcel Service [UPS],
U.S. Postal Service, private carriers). 36.2.4 Process incoming and outgoing mail and packages. 36.2.5 Identify delivery requirements (e.g., package, domestic, international). 36.2.6 Select the delivery methods and services appropriate for needs. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 36.3: Implement expense control strategies. Descriptors: 36.3.1 Explain overhead and operating costs. 36.3.2 Explain the employee’s role in expense control. 36.3.3 Control use of supplies. 36.3.4 Negotiate service and maintenance contracts. 36.3.5 Negotiate the lease or purchase of a facility. 36.3.6 Conduct analyses to identify needs for the office setting to operate in a cost-
effective and efficient manner. 36.3.7 Develop expense control plans. 36.3.8 Use budgets to control operations. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 36.4: Maintain property and equipment. Descriptors: 36.4.1 Identify routine activities for maintaining business facilities and equipment. 36.4.2 Schedule routine equipment maintenance and repairs. 36.4.3 Plan a maintenance program. 36.4.4 Monitor property maintenance needs. 36.4.5 Manage space leased to outside tenants within the building. 36.4.6 Assist in designing office space to maximize its use.
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BIL: Essential
EDU: 10 12 AD I P R
Competency 36.5: Open and close the legal office. Descriptors: 36.5.1 Identify considerations when opening and closing the legal office. 36.5.2 Follow procedures for opening and closing the legal office. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
Vendor/Supplier Relationships
BIL: Essential
EDU: 10 12 AD P R
Competency 36.6: Describe vendor/supplier relationships. Descriptors: 36.6.1 Explain the importance of good vendor/supplier relationships. 36.6.2 Describe techniques for maintaining vendor/supplier relationships.
BIL: Essential
EDU: 10 12 AD P R
Competency 36.7: Conduct a vendor/supplier search. Descriptors: 36.7.1 Identify ways of locating vendors/suppliers. 36.7.2 Explain use of technology in conducting vendor/supplier searches. 36.7.3 Describe procedures for conducting vendor/supplier searches. 36.7.4 Explain reasons for analyzing a vendor/supplier. 36.7.5 Identify potential vendors/suppliers (e.g., approved, preferred, partnered, certified,
pre-qualified, certifiable and disqualified).
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Purchasing
BIL: Essential
EDU: 10 12 AD I P
Competency 36.8: Purchase business supplies, equipment and services. Descriptors: 36.8.1 Process purchase requisitions for needed supplies. 36.8.2 Place orders and reorders. 36.8.3 Maintain an inventory of supplies. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 36.9: Develop purchasing procedures. Descriptors: 36.9.1 Identify office technology, equipment, supplies and furnishing needs (e.g.,
financial or word processing software, individual office needs, office equipment). 36.9.2 Conduct a comparative analysis for purchasing (e.g., quantity orders, individual or
group, Internet, costs, features). 36.9.3 Compare features and costs to make a decision for purchase. 36.9.4 Seek competitive bids. 36.9.5 Maintain a depreciation schedule for equipment items. 36.9.6 Recommend purchases to the employer for a final decision.
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Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Quality
BIL: Essential
EDU: 10 12 AD P R
Competency 36.10: Describe the crucial components of a quality culture. Descriptors: 36.10.1 Define quality. 36.10.2 Define continuous improvement of the quality process. 36.10.3 Explain reasons businesses focus on quality strategies. 36.10.4 Explain the importance of continuous improvement to business. 36.10.5 Explain strategies that can be implemented to assist in continuous improvement. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD Managers P
Competency 36.11: Manage quality achievement. Descriptors: 36.11.1 Explain the importance of management’s commitment to quality achievement. 36.11.2 Describe tools that management can use to improve quality. 36.11.3 Determine the cost implications for quality attainment. 36.11.4 Develop a plan and/or program for achieving quality. 36.11.5 Develop and implement a process improvement program. 36.11.6 Develop a measurement system for reporting return on investment (ROI). Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 36.12: Implement quality control processes. Descriptors: 36.12.1 Explain factors impacting implementation of quality control measures. 36.12.2 Apply quality tools. 36.12.3 Conduct analyses to identify needs for the office setting to operate in a cost
effective and efficient manner. 36.12.4 Establish efficient operating systems.
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Unit 37: Project Management
BIL: Essential
EDU: 10 12 AD P R
Competency 37.1: Describe project management. Descriptors: 37.1.1 Describe common project characteristics. 37.1.2 Describe the role of the project manager. 37.1.3 Describe the interpersonal skills that a successful project manager needs. 37.1.4 Summarize the reasons why an organization would use a project-based plan and
for what purpose. 37.1.5 Define the roles of project stakeholders. 37.1.6 Define common project inputs and outputs. 37.1.7 Explain how a project team meets project requirements. 37.1.8 Describe a project management system.
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 37.2: Employ standard project management processes. Descriptors: 37.2.1 Identify the stages of project management processes (i.e., initiate, plan, execute,
control, close). 37.2.2 Explain the interrelationships among the project management processes. 37.2.3 Explain selection decisions needed for project management processes. 37.2.4 Complete a project using standard project management processes.
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Unit 38: Human Resources Management BIL: Essential
EDU: 10 12 AD I P
Competency 38.1: Describe human resources management’s functions and importance to an organization.
Descriptors: 38.1.1 Identify responsibilities of the human resources management unit. 38.1.2 Explain the role of ethics in human resources management.
BIL: Essential
EDU: 10 12 AD I P
Competency 38.2 Implement organizational skills to facilitate the work efforts of others. Descriptors: 38.2.1 Delegate work to others. 38.2.2 Schedule employees. 38.2.3 Assist employees with prioritizing work responsibilities.
BIL: Essential
EDU: 10 12 AD I P
Competency 38.3: Coordinate efforts of cross-functional teams to achieve project and company goals.
Descriptors: 38.3.1 Manage collaborative efforts. 38.3.2 Move employees into and out of projects. 38.3.3 Harmonize tasks, projects and employees in the context of business priorities. 38.3.4 Coordinate the efforts of outside consultants to audit office activities. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD Managers P
Competency 38.4: Hire new employees. Descriptors: 38.4.1 Analyze staffing issues that impact hiring decisions. 38.4.2 Determine hiring needs. 38.4.3 Develop job descriptions. 38.4.4 Establish selection criteria for new hires. 38.4.5 Recruit new and existing employees. 38.4.6 Screen job applications and résumés. 38.4.7 Interview job applicants. 38.4.8 Select new and existing employees for job openings. 38.4.9 Make job offers. 38.4.10 Perform post-offer employment activities. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers P
Competency 38.5: Perform employee retention activities. Descriptors: 38.5.1 Orient new employees. 38.5.2 Design a training program. 38.5.3 Train new employees. 38.5.4 Identify and administer human resources development. 38.5.5 Coach employees. 38.5.6 Recognize and reward employees. 38.5.7 Supervise staff. 38.5.8 Ensure equitable opportunities for employees. 38.5.9 Develop an employee evaluation and appraisal system. 38.5.10 Assess employee performance. 38.5.11 Design a discipline protocol. 38.5.12 Discipline employees. 38.5.13 Implement dispute resolution policies and procedures. 38.5.14 Explain the roles of labor and management. 38.5.15 Discuss employee and labor relations issues. 38.5.16 Evaluate strategies for building cooperative employer-employee relationships. 38.5.17 Explain retirement planning. 38.5.18 Design an employee compensation and benefits package. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Use precise mathematical language and notations to represent problem situations and mathematical ideas. (Mathematical Processes F, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers P
Competency 38.6: Conduct employee exiting functions. Descriptors: 38.6.1 Determine and follow procedures prior to dismissing or firing employees. 38.6.2 Determine the strategic importance of the employee exit. 38.6.3 Adhere to employment-at-will regulations. 38.6.4 Release staff due to layoffs. 38.6.5 Terminate staff for cause. 38.6.6 Conduct employee exit activities. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 38.7: Investigate compliance with employment laws. Descriptors: 38.7.1 Uphold laws in organizational policies and procedures. 38.7.2 Research HR policies, laws and regulations. 38.7.3 Monitor HR functions within the legal practice (e.g., observe, document,
investigate, discipline). Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Obtain and evaluate information from public records and other resources related to a public policy issue. (Social Studies Skills and Methods A, 11-12)
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 39: Legal System
BIL: Essential
EDU: 10 12 AD Paralegals P R
Competency 39.1: Explain legal rights and responsibilities. Descriptors: 39.1.1 Describe different types of laws and their major functions to serve society. 39.1.2 Identify areas of law. 39.1.3 Discuss which areas of law are relevant to a particular situation. 39.1.4 Identify the rules of law affecting minors. 39.1.5 Identify difference between substantive and procedural law. 39.1.6 Define the concepts of duty, breach and proximate cause. 39.1.7 Define types of damages that can be awarded and what needs to be established to
collect. 39.1.8 Discuss a person’s rights in court (e.g., right to appeal, right to counsel, right to a
record). 39.1.9 Explain discovery tools. 39.1.10 Define statutes of limitations for areas of law. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Explain how the exercise of a citizen’s rights and responsibilities helps to strengthen a democracy. (Citizenship Rights and Responsibilities B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 39.2: Describe the court system. Descriptors: 39.2.1 Describe the differences between criminal and civil law. 39.2.2 Differentiate procedures for civil lawsuit versus criminal proceedings from initial
filing through appeal. 39.2.3 Discuss the remedies available through civil litigation. 39.2.4 Describe differences between state and federal court systems. 39.2.5 Describe how a case goes to trial. 39.2.6 Discuss the differences in functions and procedures among trial courts, appellate
courts and administrative hearings. 39.2.7 Discuss the functions performed by officials involved in the court system (e.g.,
attorneys, judges, court clerks, court reporters, investigators).
BIL: Essential
EDU: 10 12 AD I P
Competency 39.3: Describe trust, estate and probate laws. Descriptors: 39.3.1 Explain information needed to administer an estate. 39.3.2 Identify legal procedures of testamentary letters and letters of administration
through probate. 39.3.3 Identify legal procedures pertinent to estates. 39.3.4 Describe court documents commonly filed in connection with estate
administration. 39.3.5 Identify tax returns required for an estate. 39.3.6 Identify wills and trusts. 39.3.7 Explain types of power of attorney (POA) documents. 39.3.8 Explain the differences between intrastate and interstate. 39.3.9 Discuss the process of filing wills for probate. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 39.4: Describe family and domestic relations law. Descriptors: 39.4.1 Explain procedures for adoption, custody and guardianship processing. 39.4.2 Describe legal considerations with elder care. 39.4.3 Explain Medicare and Medicaid. 39.4.4 Interpret laws and guidelines for assisted living. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 39.5: Describe immigration law. Descriptors: 39.5.1 Identify paperwork for naturalization. 39.5.2 Explain how to apply for a work permit. 39.5.3 Identify paperwork for client application for a Green Card. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Unit 40: Management
BIL: Essential
EDU: 10 12 AD I P
Competency 40.1: Describe business management. Descriptors: 40.1.1 Explain the purpose of management in business organizations (e.g., leader,
manager, organizer, spokesperson, problem solver). 40.1.2 Describe functions of management (e.g., planning, leading, organizing,
delegating, controlling). 40.1.3 Identify management levels and their roles in the organization. 40.1.4 Discuss management theories. 40.1.5 Compare and contrast management styles in hospital settings and physician-
directed offices. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12
BIL: Essential
EDU: 10 12 AD I P
Competency 40.2: Discuss the integration of management functions into an organization. Descriptors: 40.2.1 Discuss the importance of vision, mission and goal setting within the context of
the business environment. 40.2.2 Describe the role of the strategic planning process within an organization. 40.2.3 Explain how management uses resources in the organizing process to accomplish
goals. 40.2.4 Discuss management skills necessary for leading and directing at various
management levels. 40.2.5 Discuss the importance of the evaluating and controlling function in the business
environment. 40.2.6 Describe the impact that employment and social laws may have on leading and
managing business.
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 40.3: Develop a business plan for the medical practice. Descriptors: 40.3.1 Explain the importance of developing a business plan for a medical practice. 40.3.2 Identify situations in which a business plan should be developed. 40.3.3 Identify components of business plans. 40.3.4 Discuss the purposes for each business plan component. 40.3.5 Describe characteristics associated with effective preparation of each business
plan component. 40.3.6 Identify the organizational structure of medical practice to assist in achieving
goals (e.g., history, specialty areas, size and corporate structure). 40.3.7 Develop components of a business plan. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
• Determine the usefulness of organizers and apply appropriate pre-writing tasks. (Writing Processes B, 8-10)
• Edit to improve sentence fluency, grammar and usage. (Writing Processes D, 8-10) • Produce functional documents that report, organize and convey information and ideas
accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 40.4: Demonstrate management skills and responsibilities. Descriptors: 40.4.1 Apply management functions that are needed to complete a given task. 40.4.2 Develop effective business goals (e.g., specific, measurable, achievable, realistic,
time bound). 40.4.3 Develop and maintain a medical office policy manual. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 40.5: Participate in strategic planning and policymaking. Descriptors: 40.5.1 Collect information and feedback to help assess the organization’s strategic
planning and policymaking processes. 40.5.2 Interpret information about an organization’s operations from internal sources to
participate in strategic planning and policymaking. 40.5.3 Interpret information related to the general business environment, industry
practices and developments, and technological developments from external sources in order to participate in strategic planning and policymaking (e.g., publications, government documents, media and trade organizations).
Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 40.6: Develop a strategic plan for a medical office. Descriptors: 40.6.1 Confer with managing partner(s) to identify the medical practice’s strategic
direction. 40.6.2 Assess current local trends (e.g., social, economic, political). 40.6.3 Evaluate the impact of incoming monies and how office resources are impacted
by payments from insurance companies, government agencies and private pay clients.
Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 40.7: Establish benchmarks. Descriptors: 40.7.1 Discuss performance measurements that can be used in benchmarking. 40.7.2 Collect information from key business and industry sources about their practices
and developments. 40.7.3 Interpret information about industry practices and developments. 40.7.4 Establish relationships and alliances with key individuals and groups to share best
practices. 40.7.5 Set benchmarks. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 40.8: Evaluate the results of business goals and objectives. Descriptors: 40.8.1 Identify programs and processes for improving business results. 40.8.2 Discuss alternative actions to take when goals are not met for a specific reason
(e.g., changing goals, changing strategies). 40.8.3 Select an alternative that best matches the business need. 40.8.4 Effectively implement the new program or process. 40.8.5 Measure effectiveness of the new program or process. Correlated Mathematics Academic Content Benchmarks
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
Medical Management and Support Pathway
216
BIL: Essential
EDU: 10 12 AD P R
Competency 40.9: Analyze cost/profit relationships to guide business decision making. Descriptors: 40.9.1 Explain the concept of productivity. 40.9.2 Analyze the impact of specialization/division of labor on productivity. 40.9.3 Explain the concept of organized labor and business. 40.9.4 Explain the impact of the law of diminishing returns. 40.9.5 Describe the concept of economies of scale. 40.9.6 Describe cost/benefit analysis. 40.9.7 Determine relationships among total revenue, marginal revenue, output and profit. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Describe and interpret rates of change from graphical and numerical data. (Patterns, Functions and Algebra J, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
Medical Management and Support Pathway
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BIL: Essential
EDU: 10 12 AD Managers P
Competency 40.10: Assess the effectiveness of strategic plans. Descriptors: 40.10.1 Assess the validity of strategic plans. 40.10.2 Apply metrics to assess the effectiveness of strategic plans. 40.10.3 Modify strategic plans if necessary. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Design and perform a statistical experiment, simulation or study; collect and interpret data; and use descriptive statistics to communicate and support predictions and conclusions. (Data Analysis and Probability C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 40.11: Assess the effectiveness of the business plan. Descriptors: 40.11.1 Assess the validity of the business plan. 40.11.2 Apply metrics to assess the effectiveness of the business plan. 40.11.3 Modify the business plan if necessary. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Design and perform a statistical experiment, simulation or study; collect and interpret data; and use descriptive statistics to communicate and support predictions and conclusions. (Data Analysis and Probability C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 40.12: Develop business partnerships. Descriptors: 40.12.1 Discuss the advantages and disadvantages of affiliating with a network or
management organization (e.g., independent practice association [IPA], preferred provider organization [PPO], management service organization [MSO], physician practice management company [PPMC]).
40.12.2 Select a method for integrating medical practices. 40.12.3 Identify personnel implications associated with integrating medical practices. 40.12.4 Analyze risks associated with partnerships. 40.12.5 Implement a change process (e.g., marketing legal implications, financial needs,
tax implications, employment agreements and compensation, bylaws, naming rights, legal counsel, bankers, financial advisers, consultants).
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Medical Management and Support Pathway
219
BIL: Recommended
EDU: 10 12 AD Managers I
Competency 40.13: Conduct strategic stakeholder management. Descriptors: 40.13.1 Identify medical practice stakeholders (e.g., integrated system/network, managed
care organization, government agencies, employers, patients). 40.13.2 Discuss strategies used to determine each stakeholder’s influence on the medical
practice. 40.13.3 Evaluate the stakeholder’s potential to support or threaten the medical practice’s
goals. 40.13.4 Discuss methods of managing stakeholder relations. 40.13.5 Manage stakeholder relations.
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 40.14: Maintain the medical practice’s governing system. Descriptors: 40.14.1 Explain the role of a medical practice’s governing system in goal achievement. 40.14.2 Identify pathways for communication within the medical practice. 40.14.3 Document the history of an organization or medical practice. 40.14.4 Manage the medical practice’s governing system. 40.14.5 Facilitate the organization’s governing structure (e.g., communicate, decision
making process, define leadership roles, committee roles and accountability of all roles, legal ramifications of compliance or non-compliance).
Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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BIL: Recommended
EDU: 10 12 AD Managers I
Competency 40.15: Assess the medical practice’s governing system. Descriptors: 40.15.1 Discuss the importance of assessing a medical practice’s governing system. 40.15.2 Describe methods used to assess a medical practice’s governing system. 40.15.3 Evaluate the organizational dynamics of the medical practice. 40.15.4 Determine the effectiveness of the medical practice’s governing policies and
procedures. .
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Unit 41: Entrepreneurship
BIL: Recommended
EDU: 10 12 AD I
Competency 41.1: Employ entrepreneurial discovery strategies (brainstorming and research) to generate feasible ideas for business ventures.
Descriptors: 41.1.1 Explain the need for entrepreneurial discovery strategies to generate feasible ideas
for business ventures. 41.1.2 Discuss entrepreneurial discovery processes. 41.1.3 Assess global trends and opportunities. 41.1.4 Identify opportunities for venture creation. 41.1.5 Assess opportunities for venture creation. 41.1.6 Describe idea-generation methods. 41.1.7 Generate venture ideas. 41.1.8 Determine feasibility of ideas. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Skills and Methods B, 11-12)
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BIL: Recommended
EDU: 10 12 AD I
Competency 41.2: Develop a concept for a new business venture to evaluate its success potential.
Descriptors: 41.2.1 Describe entrepreneurial planning considerations. 41.2.2 Explain tools used by entrepreneurs for venture planning. 41.2.3 Assess start-up requirements. 41.2.4 Assess risks associated with the venture. 41.2.5 Describe external resources useful to entrepreneurs during concept development. 41.2.6 Assess the need for using external resources for concept development. 41.2.7 Describe strategies for protect intellectual property. 41.2.8 Identify business plan components. 41.2.9 Use components of the business plan to define the venture idea. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
Medical Management and Support Pathway
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BIL: Recommended
EDU: 10 12 AD I
Competency 41.3: Determine needed resources for a new business venture to contribute to its startup viability.
Descriptors: 41.3.1 Distinguish between debt and equity financing for venture creation. 41.3.2 Describe processes used to acquire adequate financial resources for venture
creation and startup. 41.3.3 Select sources of financing venture creation and startup. 41.3.4 Explain factors to consider in determining a venture’s human resources needs. 41.3.5 Explain considerations in deciding to hire staff. 41.3.6 Describe considerations in selecting capital resources. 41.3.7 Investigate capital resources needed for the venture. 41.3.8 Assess the costs and benefits associated with resources. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Medical Management and Support Pathway
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BIL: Recommended
EDU: 10 12 AD I
Competency 41.4: Investigate launch strategies. Descriptors: 41.4.1 Use external resources to supplement entrepreneur’s expertise. 41.4.2 Explain the complexity of business operations. 41.4.3 Evaluate risk-taking opportunities. 41.4.4 Explain the need for business systems and procedures. 41.4.5 Describe interrelationships of organizational models (e.g., line, line and staff,
functional). 41.4.6 Describe line versus staff departments and the authority relationship between
them. 41.4.7 Describe the use of operating procedures. 41.4.8 Explain methods and/or processes for organizing work flow. 41.4.9 Develop product/service. 41.4.10 Use creative problem solving in business activities/decisions. 41.4.11 Explain the impact of resource productivity on venture success. 41.4.12 Create processes for ongoing opportunity recognition. 41.4.13 Develop plan to invest resources into improving current products or creating new
ones. 41.4.14 Adapt to changes in business environment. Correlated English Language Arts Academic Content Benchmarks
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
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225
BIL: Recommended
EDU: 10 12 AD I
Competency 41.5: Select harvesting strategies (i.e., the strategies entrepreneurs use to exit a business and realize their investment) to identify the entrepreneur’s role in the business venture.
Descriptors: 41.5.1 Explain the need for continuation planning. 41.5.2 Describe methods of venture harvesting. 41.5.3 Evaluate options for continued venture involvement. 41.5.4 Develop exit strategies. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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Unit 42: Marketing
BIL: Essential
EDU: 10 12 AD I R P
Competency 42.1: Describe marketing’s role and function in business. Descriptors: 42.1.1 Explain marketing and its importance in a global economy. 42.1.2 Discuss the marketing concept. 42.1.3 Describe marketing functions and related activities. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 42.2: Acquire foundational knowledge of customer, client and business behavior to understand what motivates their decision making.
Descriptors: 42.2.1 Identify factors that motivate customers, clients and businesses. 42.2.2 Explain customer, client and business buying behavior. 42.2.3 Discuss techniques employees can use to motivate and inspire customer, client
and business decision making.
BIL: Essential
EDU: 10 12 AD I P
Competency 42.3: Explain the company’s unique selling proposition to recognize what sets the company apart from its competitors.
Descriptors: 42.3.1 Identify the company’s unique selling proposition. 42.3.2 Identify internal and external service standards.
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BIL: Essential
EDU: 10 12 AD I P
Competency 42.4: Reinforce the company’s identity. Descriptors: 42.4.1 Determine the company’s identity. 42.4.2 Discuss the relationship between employee performance and company image. 42.4.3 Determine ways of delivering the company’s identity through employee
performance.
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 42.5: Design a medical practice’s marketing plan. Descriptors: 42.5.1 Examine local marketing data (e.g., census data, local economics, business
coalitions, competition). 42.5.2 Identify a target market. 42.5.3 Examine supply and demand for medical services in the local area. 42.5.4 Conduct a comparative fee analysis. 42.5.5 Determine which promotional concepts are acceptable and within budget. 42.5.6 Create a marketing plan for the medical practice. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 42.6: Develop a strategic plan for marketing (e.g., one-, three- and five-year).
Descriptors: 42.6.1 Conduct periodic stakeholder needs assessments utilizing a strategic plan
procedure (e.g., SWOT [strength, weakness, opportunities and threats]). 42.6.2 Collect data that identify trends, strength, weakness, opportunities and threats and
general community assessment information. 42.6.3 Identify major marketing goals. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Medical Management and Support Pathway
229
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 42.7: Develop promotional materials for the medical practice. Descriptors: 42.7.1 Discuss the relationship between the medical practice’s image and its choice and
use of promotional materials. 42.7.2 Determine cost of promotional materials. 42.7.3 Create promotional materials that reinforce the medical practice’s image. Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 42.8: Implement the medical practice’s public relations plan. Descriptors: 42.8.1 Assess need for patient education (e.g., handbook, brochures and educational
materials). 42.8.2 Investigate community focus and collaboration efforts (e.g., targeted messages,
sensitivity to cultural issues, community involvement, volunteer involvement, local health fairs and free clinics).
42.8.3 Analyze community health risks (e.g., collect clinical data, identify major issues). 42.8.4 Explore wellness and health benchmarks (e.g., good health concepts, behavior
modification and disease management). 42.8.5 Use public relations methods (e.g., speakers’ bureau, news articles, Web site
presentations, service brochures). 42.8.6 Obtain publicity in the media (e.g., press releases, public service announcements). 42.8.7 Develop a plan for communicating damage control to audiences (e.g., public
relations, staff and patients).
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Correlated English Language Arts Academic Content Benchmarks
• Formulate writing ideas and identify a topic appropriate to the purpose and audience. (Writing Processes A. 8-10; Writing Processes A, 11-12)
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 42.9: Assess the marketing plan’s effectiveness. Descriptors: 42.9.1 Assess the marketing plan’s validity. 42.9.2 Apply metrics to assess marketing plan’s effectiveness. 42.9.3 Modify the marketing plan if necessary. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 43: Customer Relationship Management
BIL: Essential
EDU: 10 12 AD I R P
Competency 43.1: Explain basic customer relationship management (CRM) concepts. Descriptors: 43.1.1 Explain the concept of a customer relationship focus and its importance to an
organization. 43.1.2 Describe methods that can be used to determine what customers want. 43.1.3 Explain the role of quality, warranties and guarantees in customer satisfaction. 43.1.4 Explain the role of Web site usability in customer satisfaction. 43.1.5 Describe the relationship between customer satisfaction, loyalty and value. 43.1.6 Explain the relationship between service and sales. 43.1.7 Describe the concept of a value chain. 43.1.8 Explain the importance of using strategic alliances to maximize the value chain.
BIL: Essential
EDU: 10 12 AD I R P
Competency 43.2: Foster positive customer relations to enhance company image. Descriptors: 43.2.1 Describe positive customer relations. 43.2.2 Demonstrate a customer service mindset. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
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BIL: Essential
EDU: 10 12 AD I R P
Competency 43.3: Respond appropriately to customers. Descriptors: 43.3.1 Reinforce service orientation through communication. 43.3.2 Respond to customer inquiries. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 43.4: Resolve conflicts with and for customers to encourage repeat business. Descriptors: 43.4.1 Handle difficult customers. 43.4.2 Handle customer complaints. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD I R P
Competency 43.5: Deliver quality customer service. Descriptors: 43.5.1 Communicate company policies to customers. 43.5.2 Comply with company policies. 43.5.3 Inform patients of the reasons for terminating patient services. 43.5.4 Inform patients about the possible consequences of noncompliance with the
physician’s recommendations. 43.5.5 Inform patients about remuneration policies and procedures. 43.5.6 Facilitate customer service through maintaining key information systems. 43.5.7 Monitor follow-through on commitments made to customers. 43.5.8 Monitor follow-up on problems. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 43.6: Explain management’s role in customer relations. Descriptors: 43.6.1 Describe management’s role in developing policies that will impact customer
relations. 43.6.2 Explain types of policies that affect customer relations. 43.6.3 Discuss methods for collecting customer feedback. 43.6.4 Describe techniques and strategies for rewarding effective customer relationships.
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BIL: Essential
EDU: 10 12 AD I P
Competency 43.7: Assess customer satisfaction with the medical practice. 43.7.1 Document patient satisfaction with medical services (e.g., follow-up survey). 43.7.2 Survey customers to determine satisfaction with operational improvements (e.g.,
change management effectiveness, dealing with patients’ concerns and complaints).
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Design and perform a statistical experiment, simulation or study; collect and interpret data; and use descriptive statistics to communicate and support predictions and conclusions. (Data Analysis and Probability C, 11-12)
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Unit 44: Business Law
BIL: Essential
EDU: 10 12 AD I P R
Competency 44.1: Examine the foundation of United States law. Descriptors: 44.1.1 Explain why laws exist. 44.1.2 Describe the role of the U.S. Constitution in business law. 44.1.3 Describe the role of the Supreme Court. 44.1.4 Discuss the nature of law. 44.1.5 Describe the sources of law in the United States (e.g., the legislature, the
executive, the judiciary and administrative agencies). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Explain how the U.S. Constitution has evolved including its philosophical foundations, amendments and court interpretations. (Government B, 11-12)
BIL: Recommended
EDU: 10 12 AD I
Competency 44.2: Explore laws in a global marketplace. Descriptors: 44.2.1 Describe the sources of international law. 44.2.2 Describe import and export trade regulations. 44.2.3 Explain the impact of jurisdiction on legal rights Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 44.3: Adhere to laws and government regulations pertaining to the health care industry.
Descriptors: 44.3.1 Follow guidelines of Health Insurance Portability and Accountability Act-1996
(HIPAA). 44.3.2 Describe HIPAA guidelines regarding breach of confidentiality. 44.3.3 Discuss consequences of violating HIPAA guidelines. 44.3.4 Discuss health care fraud and abuse. 44.3.5 Discuss how to avoid being involved in health care fraud and abuse. 44.3.6 Explain how to report fraud and abuse. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 44.4: Adhere to medical office compliance rules and regulations. Descriptors: 44.4.1 Maintain current copies of regulations as required by local, state or federal
agencies (e.g., Occupational Safety and Health Administration [OSHA], Environmental Protection Agency [EPA]).
44.4.2 Maintain a file of current Materials Safety Data Sheets (MSDS) applicable to the specific office.
44.4.3 Develop an audit control system. 44.4.4 Develop a system for audit compliance. 44.4.5 Ensure compliance with regulatory agency and contract mandates (e.g., insurance,
state, Health Plan Employer Date Information [HEDIS], National Committee for Quality Assurance [NCQA], Joint Commission on Accreditation Healthcare Organizations [JCAHO]).
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Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 44.5: Describe how businesses use the litigation process. Descriptors: 44.5.1 Determine how a business decides when to consult an attorney. 44.5.2 Describe the different stages of the litigation process. 44.5.3 Describe alternatives to litigation for settling disputes.
BIL: Essential
EDU: 10 12 AD I R P
Competency 44.6: Describe the functions of contracts. Descriptors: 44.6.1 Identify the required elements for creating a contract. 44.6.2 Describe the requirements for a contract to be enforceable. 44.6.3 Identify ways a contract can be discharged. 44.6.4 Describe breach of contract. 44.6.5 Explain remedies for when a breach of contract occurs. 44.6.6 Discuss legal issues associated with electronic contracts and other online
concerns. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 44.7: Negotiate third-party contracts. Descriptors: 44.7.1 Discuss types of third-party contracts used in the health care industry. 44.7.2 Explain the use of third-party contracts in medical offices. 44.7.3 Implement procedures for negotiating third-party contracts.
BIL: Recommended
EDU: 10 12 AD I P
Competency 44.8: Explain the concept of torts Descriptors: 44.8.1 Explain how a tort is different from a breach of contract or a crime. 44.8.2 Explain why knowledge of tort law is important in business (e.g., businesses
harmed by wrongful conduct can sue to recover damages; businesses may be liable for damage done to others).
44.8.3 Classify torts as intentional, negligent or strict liability. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 44.9: Describe sales and lease agreements. Descriptors: 44.9.1 Discuss the formation of contracts for the sale and lease of goods. 44.9.2 Discuss laws that govern contracts for international sale of goods. 44.9.3 Describe title and risk of loss. 44.9.4 Identify types of warranties and how each may be excluded or modified.
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Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
BIL: Essential
EDU: 10 12 AD I R P
Competency 44.10: Explore the regulatory environment of U.S. businesses. Descriptors: 44.10.1 Discuss the legal considerations of debtor-creditor relationships. 44.10.2 Explain the importance of regulatory agencies. 44.10.3 Discuss employment relationships. 44.10.4 Explain the role of equal opportunity employment. 44.10.5 Discuss the impact of environmental law on businesses. 44.10.6 Discuss types of workplace regulations (e.g., OSHA, ADA). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 44.11: Describe consumers’ rights and responsibilities. Descriptors: 44.11.1 List services provided by consumer protection agencies. 44.11.2 Identify laws that protect consumers. 44.11.3 Identify reasons for bankruptcy laws. 44.11.4 Describe different forms of bankruptcy.
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BIL: Essential
EDU: 10 12 AD P R
Competency 44.12 Confer with patients about their rights and responsibilities. Descriptors: 44.12.1 Discuss the rights of a medical care recipient as stated in the Patient Bill of
Rights. 44.12.2 Discuss legal ownership of medical records. 44.12.3 Inform patients about advance directives (e.g., living wills, powers of attorney). 44.12.4 Inform patients about the meaning of informed consent. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
BIL: Recommended
EDU: 10 12 AD I
Competency 44.13: Explain the impact of tax laws and regulations on businesses. Descriptors: 44.13.1 Explain tax regulations affecting business. 44.13.2 Explain business’ tax reporting requirements. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Recommended
EDU: 10 12 AD I
Competency 44.14: Discuss property and the available means to protect it. Descriptors: 44.14.1 Identify examples of real property and personal property. 44.14.2 Discuss bailment issues. 44.14.3 Describe the respective duties of landlords and tenants.
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Unit 45: Risk Management
BIL: Essential
EDU: 10 12 AD I R P
Competency 45.1: Explain types of risk. Descriptors: 45.1.1 Identify types of risks to a business or a project (i.e., political, regulatory, cultural,
global, environmental, financial). 45.1.2 Explain how risk affects a business or project. 45.1.3 Discuss the relationship between a medical office’s scope of services and risk. 45.1.4 Explain common workplace security risks (e.g., theft, corporate espionage,
vandalism, technology and violence). 45.1.5 Identify workplace incident and emergency response risks (e.g., natural disasters,
safety threats). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 45.2: Discuss risk management. Descriptors: 45.2.1 Explain the concept of risk management. 45.2.2 Explain ways businesses and managers can protect themselves from risk. 45.2.3 Describe the concept of insurance. 45.2.4 Describe ways that risk can be reduced through careful planning. 45.2.5 Explain risk management across the enterprise. 45.2.6 Explain the role of management in reducing risk. 45.2.7 Explain principles of a sound risk management program. 45.2.8 Explain supplier/customer credit risk management and its effect on supply chain
partners.
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BIL: Essential
EDU: 10 12 AD I R P
Competency 45.3: Abide by risk management policies and procedures for technology. Descriptors: 45.3.1 Adhere to security policies for technology (e.g., acceptable use policy, Web page
policies). 45.3.2 Adhere to federal and state laws that apply to technological security including
laws pertaining to computer crime, fraud and abuse. 45.3.3 Follow procedures used to restart and recover from computer problems (e.g.,
system failure, virus infection). 45.3.4 Follow policies regarding controls to prevent loss of data integrity and other
information resources. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 45.4: Determine potential business threats and opportunities to protect and foster a business’ financial well-being.
Descriptors: 45.4.1 Identify speculative business risks. 45.4.2 Identify types of threats that occur in the workplace. 45.4.3 Describe the importance of being prepared to deal with workplace threats. 45.4.4 Explain steps and measures to use to deal with workplace threats. 45.4.5 Develop procedures for dealing with workplace threats. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 45.5: Develop risk management policies. Descriptors: 45.5.1 Identify potential security issues. 45.5.2 Align risk management techniques with risks. 45.5.3 Establish policies for protecting company information and intangibles. 45.5.4 Establish policies for maintaining a non-hostile work environment. 45.5.5 Establish policies and procedures for maintaining physical security of the work
environment. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 45.6: Manage a medical practice’s risks. Descriptors: 45.6.1 Determine legal liability for a medical practice and itsemployees (e.g., fraud and
abuse, contracts). 45.6.2 Manage malpractice risks (e.g., incompetent or impaired physicians, unnecessary
procedures, misconduct with a patient, medical errors, lack of training, poor documentation).
45.6.3 Identify risk management strategies for medical practice. 45.6.4 Monitor medical practice compliance (e.g., continuing education requirements,
prevention of fraudulent medical practices, record falsification or alteration, inadequate training, patient abuse, lack of follow-up).
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BIL: Essential
EDU: 10 12 AD I P
Competency 45.7: Transfer business risk. Descriptors: 45.7.1 Evaluate appropriate levels of insurance for a business. 45.7.2 Obtain insurance coverage. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 45.8: Implement security policies and procedures. Descriptors: 45.8.1 Identify security risks. 45.8.2 Explain routine security precautions. 45.8.3 Follow established security procedures and policies. 45.8.4 Protect company information and intangibles. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 45.9: Manage network security. Descriptors: 45.9.1 Comply with HIPAA guidelines for protecting medical information. 45.9.2 Monitor network security practices. 45.9.3 Enforce confidentiality policies for the medical practice. 45.9.4 Secure accessibility to the network (e.g., terminated employees).
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Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 45.10: Adhere to health and safety regulations. Descriptors: 45.10.1 Describe health and safety regulations in business. 45.10.2 Identify internal noncompliance with business health and safety regulations. 45.10.3 Describe the role of OSHA in company safety. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 45.11: Implement safety procedures. Descriptors: 45.11.1 Follow instructions for using equipment, tools and machinery. 45.11.2 Follow safety precautions. 45.11.3 Maintain a safe work environment. 45.11.4 Explain procedures for handling accidents. 45.11.5 Handle and report emergency situations. 45.11.6 Ensure patient safety (e.g., minimize errors, legibility of handwriting,
miscommunications). Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 45.12: Protect workers from ergonomic injuries in the office setting. Descriptors: 45.12.1 Ensure healthy ergonomic medical practices. 45.12.2 Avoid repetitive motion activities that might cause injury. 45.12.3 Maintain posture to prevent injuries in the medical office (e.g., sitting, chair-side
assistance). 45.12.4 Lift and transport objects and materials in accordance with established safe
medical practices.
BIL: Essential
EDU: 10 12 AD I P R
Competency 45.13: Respond to medical emergencies. Descriptors: 45.13.1 Recognize medical emergency situations. 45.13.2 Initiate triage procedures in the event of a medical emergency. 45.13.3 Provide first aid and cardiopulmonary resuscitation (CPR). 45.13.4 Seek the assistance of personnel appropriate to the given situation. 45.13.5 Locate emergency equipment (e.g., crash cart/kit, eyewash station). 45.13.6 Follow protocol for emergencies.
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Unit 46: Communication Skills
BIL: Essential
EDU: 10 12 AD I P R
Competency 46.1: Explain effective communications Descriptors: 46.1.1 Explain the importance of effective communication in business. 46.1.2 Identify barriers to effective communication. 46.1.3 Describe techniques for overcoming barriers to effective communication. 46.1.4 Discuss issues involving digital and/or electronic communications (e.g., lack of
privicy, potential for forwarding information). 46.1.5 Ensure word accuracy in communications (e.g., definitions, number referencing
or coding).
BIL: Essential
EDU: 10 12 AD I P R
Competency 46.2: Apply active listening skills. Descriptors: 46.2.1 Explain communication techniques that support and encourage a speaker. 46.2.2 Use paraphrasing strategies. 46.2.3 Summarize another person’s key points. 46.2.4 Probe to clarify the speaker’s thinking. 46.2.5 Use body language to show interest in what a speaker is saying. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 46.3: Apply appropriate verbal skills in business situations. Descriptors: 46.3.1 Explain characteristics of effective verbal communications. 46.3.2 Describe how nonverbal communication affects verbal messages. 46.3.3 Interpret others’ nonverbal cues. 46.3.4 Explain the importance of voice in communicating with others. 46.3.5 Identify situations in which employees need to address others in a businesslike
manner. 46.3.6 Address people properly. 46.3.7 Participate in staff meetings. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Analyze the techniques used by speakers and media to influence an audience, and evaluate the effect this has on the credibility of a speaker or media message. (Communication: Oral and Visual B, 8-10)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 46.4: Perform reception duties in a medical office. Descriptors: 46.4.1 Register and dismiss visitors and patients. 46.4.2 Explain office procedures and protocol to patients. 46.4.3 Screen non-patient visitors. 46.4.4 Explain delays to patients and to persons accompanying patients. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Recommended
EDU: 10 12 AD I P R
Competency 46.5: Make oral presentations. Descriptors: 46.5.1 Identify occasions when oral presentations are required. 46.5.2 Explain the importance of communication skills in oral presentations (e.g.,
speaking clearly, using correct grammar, using appropriate gestures with audience contact).
46.5.3 Describe characteristics of effective oral presentations. 46.5.4 Discuss the role of visual support in making oral presentations. 46.5.5 Demonstrate procedures for making oral presentations. 46.5.6 Use technology to enhance oral presentations. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
BIL: Essential
EDU: 10 12 AD I R P
Competency 46.6: Utilize effective written communication. Descriptors: 46.6.1 Explain the importance of effective written communications. 46.6.2 Identify types of written communication used in business. 46.6.3 Identify characteristics of effective written communication (e.g., brevity,
neatness, accuracy). 46.6.4 Select and utilize appropriate formats for professional writing. 46.6.5 Plan, edit and revise written work consistent with professional standards. 46.6.6 Write business letters. 46.6.7 Write informational messages. 46.6.8 Write inquiries. 46.6.9 Write persuasive messages. 46.6.10 Write executive summaries. 46.6.11 Prepare simple written reports.
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46.6.12 Code medical documents accurately. 46.6.13 Prepare data for a referring physician. 46.6.14 Prepare complex written reports. 46.6.15 Write proposals. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to revise content, organization and style, and to improve word choice, sentence variety, clarity and consistency of writing. (Writing Processes C, 11-12)
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
• Write a persuasive piece that states a clear position, includes relevant information and offers compelling evidence in the form of facts and details. (Writing Applications E, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD P R R
Competency 46.7: Use proper grammar and vocabulary. Descriptors: 46.7.1 Use correct subject/verb agreement in sentences. 46.7.2 Use correct noun/pronoun agreement in sentences. 46.7.3 Use correct use of adverbs and adjectives in sentences. 46.7.4 Use correct word usage in sentences. 46.7.5 Explain the importance of a technical vocabulary. 46.7.6 Employ technical vocabulary and abbreviations effectively. 46.7.7 Explain the consequences of excessive use of jargon. 46.7.8 Explain the relationship of business success to proper grammar.
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Correlated English Language Arts Academic Content Benchmarks
• Demonstrate understanding of the grammatical conventions of the English language. (Writing Conventions C, 8-10, Writing Conventions C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 46.8: Communicate using telecommunications tools. Descriptors: 46.8.1 Describe proper verbal skills needed for handling telephone calls. 46.8.2 Explain standard procedures for handling telephone calls in a businesslike manner
(e.g., professionalism, consider inflection in voice, attitude conveyed). 46.8.3 Identify company policies regarding use of telecommunications tools (telephone,
answering machine, voice mail, e-mail, teleconferencing system). 46.8.4 Operate telecommunications equipment in accordance with company policy. 46.8.5 Communicate via telephone, voice mail, e-mail, facsimile, teleconferencing
system. 46.8.6 Keep up to date concerning new and emerging communications technologies. 46.8.7 Take complete and accurate telephone messages. 46.8.8 Deliver phone messages according to the criticality of the message. 46.8.9 Follow established telephone etiquette. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 46.9: Perform telephone triage. Descriptors: 46.9.1 Establish the patient’s identity. 46.9.2 Query the patient to identify urgency of needs. 46.9.3 Recognize signs and indications of an emergency situation. 46.9.4 Document phone calls and action taken. 46.9.5 Initiate action appropriate for the given emergency.
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Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 46.10: Manage the medical office’s phone system. Descriptors: 46.10.1 Retrieve messages. 46.10.2 Record messages. 46.10.3 Transfer to a live operator. 46.10.4 Transfer phones to an answering service. 46.10.5 Follow procedures for rollover of calls. 46.10.6 Update the on-call schedule. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 46.11: Read to acquire meaning from written material. Descriptors: 46.11.1 Identify sources that provide relevant, valid written material. 46.11.2 Discriminate among types of information (e.g., essential, important, critical, nice
to know). 46.11.3 Differentiate among fact, judgment and inference. 46.11.4 Utilize appropriate reading skills for information needs (e.g., skim, comprehend,
analyze). 46.11.5 Extract relevant information from written materials (e.g., medical and insurance
reference materials).
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46.11.6 Apply written directions to achieve tasks. 46.11.7 Analyze company resources to ascertain policies and procedures. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 46.12: Follow company guidelines when communicating in the business environment.
Descriptors: 46.12.1 Describe guidelines for communicating with other employees (e.g., protocol of
communications, types of information transmitted via different channels of staff communications).
46.12.2 Explain ethical considerations in providing information. 46.12.3 Identify confidentiality issues in transmission of sensitive patient records (e.g.,
HIPPA) via written facsimile or Internet transfer of information. 46.12.4 Discuss the importance of following written and oral instructions in a medical
office setting (e.g., referencing procedures, instructions common in health care professions).
46.12.5 Explain use of interdepartmental/company communication. 46.12.6 Follow directions. 46.12.7 Use appropriate manners in accordance with established protocols and company
policies. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 46.13: Communicate effectively to provide information to staff. Descriptors: 46.13.1 Give directions for completing job tasks. 46.13.2 Conduct meetings. 46.13.3 Report business research. 46.13.4 Share positive suggestions with management. Correlated English Language Arts Academic Content Benchmarks
• Communicate findings, reporting on the substance and processes orally, visually and in writing or through multimedia. (Research E, 8-10; Research E, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 46.14: Use communication skills to influence others. Descriptors: 46.14.1 Persuade others. 46.14.2 Demonstrate negotiation skills. Correlated English Language Arts Academic Content Benchmarks
• Give persuasive presentations that structure ideas and arguments in a logical fashion, clarify and defend positions with relevant evidence and anticipate and address the audience’s concerns. (Communication: Oral and Visual D, 11-12)
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Unit 47: Emotional Intelligence
BIL: Essential
EDU: 10 12 AD P R R
Competency 47.1: Explain the concept of emotional intelligence. Descriptors: 47.1.1 Describe self-understanding and self-assessment. 47.1.2 Explain the concept of self-esteem. 47.1.3 Assess personal strengths and weaknesses.
BIL: Recommended
EDU: 10 12 AD I R R
Competency 47.2: Explain the role of personality traits in the workplace. Descriptors: 47.2.1 Identify desirable personality traits important to business. 47.2.2 Identify personality characteristics needed for success in a medical office setting. 47.2.3 Exhibit self-confidence. 47.2.4 Demonstrate interest and enthusiasm. 47.2.5 Demonstrate initiative.
BIL: Essential
EDU: 10 12 AD I P R
Competency 47.3: Manage emotional reactions to people and situations. Descriptors: 47.3.1 Maintain a positive attitude. 47.3.2 Demonstrate self-control. 47.3.3 Explain the use of feedback for personal growth. 47.3.4 Adjust to change.
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BIL: Essential
EDU: 10 12 AD I P R
Competency 47.4: Identify with others’ feelings, needs and concerns. Descriptors: 47.4.1 Respect the privacy of others. 47.4.2 Show empathy for others. 47.4.3 Develop cultural sensitivity. 47.4.4 Explain the impact of political relationships within an organization. 47.4.5 Provide emotional support for patients and their families. 47.4.6 Respond to the needs of patients on an individual basis. 47.4.7 Assist patients with special needs (e.g., physically challenged, hearing or visually
impaired, language barriers, referrals). Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 47.5: Implement teamwork techniques to accomplish goals. Descriptors: 47.5.1 Participate as a team member. 47.5.2 Describe effects of group dynamics on group decision making and consensus
building. 47.5.3 Use consensus-building skills. 47.5.4 Encourage team building. 47.5.5 Identify motivation theories that impact management (e.g., Maslow, Herzberg). 47.5.6 Motivate team members.
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Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 47.6: Manage internal and external business relationships. Descriptors: 47.6.1 Treat others fairly at work. 47.6.2 Foster positive working relationships. 47.6.3 Participate in organization’s community outreach activities. 47.6.4 Mentor fellow workers. 47.6.5 Interact professionally with patients.
BIL: Essential
EDU: 10 12 AD P R R
Competency 47.7: Describe work ethic standards. Descriptors: 47.7.1 Define work ethic. 47.7.2 Identify factors that influence one’s work ethic. 47.7.3 Differentiate between laws and ethics. 47.7.4 Describe how personal values are reflected in an employee’s work ethic. 47.7.5 Describe how interactions in the workplace affect an employee’s work ethic. 47.7.6 Describe how life changes affect personal work ethic. 47.7.7 Identify examples of unethical behavior at work. 47.7.8 Explain consequences of unprofessional and/or unethical behavior. 47.7.9 Explain the need for professional and ethical standards. 47.7.10 Explain responsibility of the individual to apply ethical standards. 47.7.11 Identify responsibility to clients/customers and employers. 47.7.12 Describe ways to demonstrate a basic work ethic.
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BIL: Essential
EDU: 10 12 AD P R R
Competency 47.8: Apply appropriate work ethic. Descriptors: 47.8.1 Adhere to company and/or governmental policies, procedures, rules and
regulations. 47.8.2 Exercise confidentiality. 47.8.3 Adhere to rules of conduct. 47.8.4 Accept constructive criticism. 47.8.5 Offer constructive criticism. 47.8.6 Exhibit pride in work. 47.8.7 Exhibit punctuality. 47.8.8 Demonstrate honesty and integrity. 47.8.9 Assume responsibility for decisions and actions. 47.8.10 Follow the chain of command. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 47.9: Recognize personal biases and stereotypes. Descriptors: 47.9.1 Identify situations in which discrimination exists. 47.9.2 Describe consequences of discrimination. 47.9.3 Explain how federal laws protect against discrimination. 47.9.4 Describe steps for identifying personal biases and stereotypes. 47.9.5 Explain why diversity is an asset to an organization. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
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BIL: Essential
EDU: 10 12 AD P R R
Competency 47.10: Apply time management principles. Descriptors: 47.10.1 Describe time management concepts (e.g., stress, procrastination, free time,
weekly master list, technology, prioritizing, delegating, to-do list). 47.10.2 Explain time management processes. 47.10.3 List benefits of time management. 47.10.4 Utilize current technology as a tool for time management.
BIL: Essential
EDU: 10 12 AD I P R
Competency 47.11: Function as a self-managed employee. Descriptors: 47.11.1 Propose projects. 47.11.2 Demonstrate organizational skills. 47.11.3 Make long-term and short-term plans. 47.11.4 Multi-task to achieve work goals. 47.11.5 Evaluate progress. 47.11.6 Report progress. Correlated English Language Arts Academic Content Benchmarks
• Give informational presentations that contain a clear perspective; present ideas from multiple sources in logical sequence; and include a consistent organizational structure. (Communication: Oral and Visual E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 47.12: Apply decision making techniques. Descriptors: 47.12.1 Identify the decision to be made. 47.12.2 Identify appropriate alternatives and consequences. 47.12.3 Make the decision based on facts, legality, ethics, goals and culture. 47.12.4 Apply time factors.
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47.12.5 Present the decision to be implemented. 47.12.6 Evaluate the decision. 47.12.7 Accept responsibility for the decision. Correlated English Language Arts Academic Content Benchmarks
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 47.13: Apply problem solving techniques. Descriptors: 47.13.1 Identify the problem. 47.13.2 Select appropriate problem solving tools and techniques. 47.13.3 Identify underlying causes of the problem. 47.13.4 Identify appropriate solutions and consequences (e.g., long-term, short-term,
crisis). 47.13.5 Use resources to explore possible solutions to the problem. 47.13.6 Contrast the advantages and disadvantages of each solution. 47.13.7 Identify appropriate action. 47.13.8 Evaluate the results. 47.13.9 Identify post-preventive action. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 47.14: Apply conflict resolution skills. Descriptors: 47.14.1 Explain the effects of conflicts in the workplace (e.g., loss of morale,
productivity). 47.14.2 Describe conflict resolution skills. 47.14.3 Describe the conflict cycle (e.g., how it begins, how it escalates). 47.14.4 Describe conflict management styles (e.g., avoidance).
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47.14.5 Describe negotiation. 47.14.6 Describe mediation. 47.14.7 Use conflict resolution skills. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 47.15: Manage stressful situations. Descriptors: 47.15.1 Discuss causes of employee stress. 47.15.2 Describe physical and emotional responses to stress. 47.15.3 Explain consequences of employee stress. 47.15.4 Identify strategies and/or methods for reducing and/or channeling stress. 47.15.5 Implement strategies to manage stress.
BIL: Essential
EDU: 10 12 AD P R R
Competency 47.16: Achieve organizational goals. Descriptors: 47.16.1 Evaluate personal goals in relation to organizational goals. 47.16.2 Monitor progress by evaluating feedback. 47.16.3 List responsibilities in relation to organizational goals. 47.16.4 Accomplish assigned tasks. 47.16.5 Exercise responsibility in relation to organizational goals. 47.16.6 Set appropriate performance standards. 47.16.7 Communicate goals to supervisor and peers. 47.16.8 Exhibit knowledge of the organization’s products and/or services. 47.16.9 Describe how managers delegate authority and assign responsibility.
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BIL: Essential
EDU: 10 12 AD P R R
Competency 47.17: Explain the role of leadership in the workplace. Descriptors: 47.17.1 Differentiate between leading and managing. 47.17.2 Discuss leadership styles.
BIL: Essential
EDU: 10 12 AD I P R
Competency 47.18: Provide leadership for organizational change of the medical practice. Descriptors: 47.18.1 Discuss the dynamics of the medical practice (e.g., politics, power, interactions,
decision making and focus). 47.18.2 Lead and manage organizational change processes for medical practice
improvement. 47.18.3 Identify change agents within the medical practice (e.g., environmental changes,
planning, theories, motivators, resistance to change, continuous learning). 47.18.4 Develop and follow performance goals.
BIL: Essential
EDU: 10 12 AD P R R
Competency 47.19: Describe cultural knowledge needed for business relations. Descriptors: 47.19.1 Explain the usage of names, titles and ranks in different cultures and countries. 47.19.2 Identify cultural differences in food, dress and social behaviors throughout the
world. 47.19.3 Identify major holidays of world cultures and their impact on doing business. 47.19.4 Identify appropriate use of gift giving in business relationships among world
cultures. 47.19.5 Compare business protocol among cultures. 47.19.6 Identify cultural attitudes about time, silence, space, and body and eye contact in
relation to successful business relationships. 47.19.7 Describe how a negotiation process may be affected by cultural differences.
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Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
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Unit 48: Professional Development
BIL: Essential
EDU: 10 12 AD P R R
Competency 48.1: Acquire self development skills. Descriptors: 48.1.1 Maintain appropriate personal appearance. 48.1.2 Set personal goals. 48.1.3 Maintain personal health (e.g., physical and psychological).
BIL: Essential
EDU: 10 12 AD P R R
Competency 48.2: Participate in career planning. Descriptors: 48.2.1 Assess personal interests and skills needed for success in business. 48.2.2 Analyze employer expectations in the business environment. 48.2.3 Identify sources of career information. 48.2.4 Identify a tentative occupational interest. 48.2.5 Explain employment opportunities in business. 48.2.6 Describe techniques for obtaining work experience (e.g., volunteer activities,
internships). Correlated English Language Arts Academic Content Benchmarks
• Evaluate the usefulness and credibility of data and sources. (Research B, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 48.3: Explore career pathways in medical management and support. Descriptors: 48.3.1 Identify career opportunities for graduates of medical management and support
programs. 48.3.2 Compare and contrast career areas in the medical management and support field. 48.3.3 Explain the roles and responsibilities of individuals employed in medical
management and support. 48.3.4 Identify situations that constitute the unauthorized practice of medicine.
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BIL: Essential
EDU: 10 12 AD I P R
Competency 48.4: Explore professional development opportunities Descriptors: 48.4.1 Research continuing education courses or programs available to enhance skills, to
remain current in the profession and for career advancement. 48.4.2 Describe certifications for business professionals. 48.4.3 Describe certifications available to personnel in medical management and support
(e.g., Certified Medical Manager [CMM], Certified Medical Practice Executive [CMPE], Medical Group Management Association [MGMA], Certified Medical Office Management [MGMA], and Certified Health Compliance Officer [CHCO]).
48.4.4 Identify professional association opportunities and resources (e.g., education opportunities, networking, conferences, newsletters, publications).
48.4.5 Build internal and external mentor relationships. 48.4.6 Use Web sites for professional development. 48.4.7 Identify internal and external networking opportunities. 48.4.8 Interact with peer professionals. . Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 48.5: Explore career advancement activities. Descriptors: 48.5.1 Explain the need for ongoing education as a worker. 48.5.2 Explain possible advancement patterns for jobs. 48.5.3 Identify skills needed to enhance career progression.
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Unit 49: Money and Personal Finance
BIL: Essential
EDU: 10 12 AD P R R
Competency 49.1: Describe the fundamental principles of money needed to make financial exchanges.
Descriptors: 49.1.1 Explain forms of financial exchange (cash, credit, debit, electronic funds transfer). 49.1.2 Identify types of currency (paper money, coins, banknotes, government bonds,
treasury notes). 49.1.3 Explain essential elements of a negotiable instrument. 49.1.4 Describe functions of money (medium of exchange, unit of measure, store of
value). 49.1.5 Describe sources of income (wages/salaries, interest, rent, dividends, and transfer
payments). 49.1.6 Explain the time value of money. 49.1.7 Explain the purposes for and importance of credit. 49.1.8 Explain legal responsibilities associated with financial exchanges. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 49.2: Analyze personal financial needs and goals Descriptors: 49.2.1 Describe common financial needs (e.g., college, retirement, wills, insurance). 49.2.2 Set financial goals. 49.2.3 Develop a personal budget. 49.2.4 Describe differences among financial institutions.
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 49.3: Manage personal finances. Descriptors: 49.3.1 Describe tax liabilities. 49.3.2 Interpret a pay stub. 49.3.3 Maintain financial records. 49.3.4 Read and reconcile bank statements. 49.3.5 Demonstrate the wise use of credit. 49.3.6 Validate credit history. 49.3.7 Protect against identity theft. 49.3.8 Prepare personal income tax forms. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 49.4: Identify investment strategies to ensure personal financial well-being. Descriptors: 49.4.1 Explain types of investments. 49.4.2 Establish investment goals and objectives. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
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Unit 50: Economics
BIL: Recommended
EDU: 10 12 AD P R
Competency 50.1: Explain fundamental economic concepts. Descriptors: 50.1.1 Distinguish between economic goods and services. 50.1.2 Explain the concept of economic resources. 50.1.3 Discuss the determination of income distribution, including poverty and
discrimination. 50.1.4 Explain how economics is a social science that draws conclusions based on
hypothesis, theories and data in order to understand human behavior. 50.1.5 Describe the concepts of economic scarcity, choice and economic activities. 50.1.6 Determine economic utilities created by business activities. 50.1.7 Discuss positive and normative economics. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Recommended
EDU: 10 12 AD P R
Competency 50.2: Discuss the interactions of supply, demand and price. Descriptors: 50.2.1 Explain how scarce resources are allocated. 50.2.2 Describe how the markets for resources operate and how they determine wage
rates, interest and rent. 50.2.3 Discuss the concepts of opportunity cost and the production possibility frontier. 50.2.4 Explain how consumers make choices. 50.2.5 Discuss the impact of elasticity on demand. 50.2.6 Describe the functions of prices in markets. 50.2.7 Explain the concept of equilibrium.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Solve systems of linear equations involving two variables graphically and symbolically. (Patterns, Functions and Algebra H, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Recommended
EDU: 10 12 AD I P R
Competency 50.3: Describe business’ contribution to society. Descriptors: 50.3.1 Explain the role of business in society. 50.3.2 Describe types of business activities. 50.3.3 Explain production theory. 50.3.4 Discuss the costs of production. Correlated Social Studies Academic Content Benchmarks
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
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BIL: Recommended
EDU: 10 12 AD I P R
Competency 50.4: Describe the legal structures under which businesses are organized. Descriptors: 50.4.1 Describe the major types of business organization (e.g., sole proprietorship,
limited liability company, general partnership). 50.4.2 Identify the legal implications for establishing each type of organization. 50.4.3 Differentiate among types of corporations (e.g., profit, nonprofit, domestic,
international). 50.4.4 Describe the role and function of a corporation’s board of directors. 50.4.5 Differentiate among types of corporate expansion (e.g., mergers, consolidations,
acquisitions). 50.4.6 Describe characteristics of a franchise and how it is formed. 50.4.7 Describe legal documents necessary to operate a business (e.g., by-laws, code of
regulations). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
BIL: Recommended
EDU: 10 12 AD P R
Competency 50.5: Differentiate among economic systems. Descriptors: 50.5.1 Explain the types of economic systems. 50.5.2 Explain the concept of private enterprise. 50.5.3 Identify factors affecting a business’ profit. 50.5.4 Determine factors affecting business risk. 50.5.5 Explain the concept of competition. 50.5.6 Describe businesses’ market structures. 50.5.7 Explain firm behavior in competitive markets. 50.5.8 Discuss firm behavior in imperfect markets.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Compare how different economic systems answer the fundamental economic questions of what goods and services to produce, how to produce them, and who will consume them. (Economics A, 9-10)
BIL: Recommended
EDU: 10 12 AD I R
Competency 50.6: Discuss the impact of government on business activities. Descriptors: 50.6.1 Describe the relationship between government and business. 50.6.2 Describe the role of taxes. 50.6.3 Discuss monetary policy. 50.6.4 Discuss the supply and demand for money. 50.6.5 Explain the role of the Federal Reserve System. 50.6.6 Explain the concept of fiscal policies. 50.6.7 Discuss the development of aggregate demand and aggregate supply. 50.6.8 Describe the effects of fiscal and monetary policies. 50.6.9 Discuss the effects of the federal government’s budget deficit. 50.6.10 Explain the concept of long-run growth and policies that affect business growth. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
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BIL: Recommended
EDU: 10 12 AD I R
Competency 50.7: Explain economic indicators used to measure economic trends and conditions.
Descriptors: 50.7.1 Explain measures used to analyze economic conditions, including the level of
income, the level of employment, the unemployment rate, the natural rate of unemployment, the price level, the inflation rate, productivity and the rate of interest.
50.7.2 Describe the concept of price stability as an economic measure. 50.7.3 Explain the basics of macroeconomic instability theories. 50.7.4 Discuss the measure of consumer spending as an economic indicator. 50.7.5 Discuss the impact of a nation’s unemployment rates. 50.7.6 Describe the economic impact of inflation on business. 50.7.7 Explain unemployment and inflation trade-offs. 50.7.8 Explain the economic impact of interest rate fluctuations. 50.7.9 Determine the impact of business cycles on business activities. 50.7.10 Explain how monetary and fiscal policies can be used to regulate business cycles. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
BIL: Recommended
EDU: 10 12 AD I
Competency 50.8: Discuss global trade’s impact on business decision making. Descriptors: 50.8.1 Describe how to create comparative advantage. 50.8.2 Explain the determinants of global trade flows. 50.8.3 Describe the determinants of exchange rates and their effects on domestic
economy.
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50.8.4 Discuss the impact of cultural and social environments on world trade. 50.8.5 Describe ways that businesses can enter global markets. 50.8.6 Explain labor issues associated with global trade. 50.8.7 Describe the impact of regional trade organizations on global trade. 50.8.8 Evaluate the impact of world circumstances and events. 50.8.9 Evaluate influences on a nation’s ability to trade. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Recommended
EDU: 10 12 AD I P R
Competency 50.9: Discuss the impact of globalization. Descriptors: 50.9.1 Discuss the impact of globalization on local, state, national and international
economies. 50.9.2 Discuss the potential impact of emerging economies. 50.9.3 Discuss the impact of geography on global markets. 50.9.4 Explain relationships of major trade alliances. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
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Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
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Unit 51: Accounting
BIL: Essential
EDU: 10 12 AD I P R
Competency 51.1: Acquire foundational knowledge of accounting’s role in a company. Descriptors: 51.1.1 Explain the concept of accounting. 51.1.2 Describe the accounting cycle. 51.1.3 Discuss the role of ethics in accounting. 51.1.4 Explain the use of technology in accounting. 51.1.5 Explain legal considerations for accounting. 51.1.6 Explain the need for accounting standards (GAAP). Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 51.2: Discuss Generally Accepted Accounting Principles (GAAP). Descriptors: 51.2.1 Explain the qualitative characteristics of accounting information (e.g., usefulness,
timeliness, understandability, neutrality, relevance, reliability, consistency, comparability).
51.2.2 Describe the basic assumptions about accounting reports (e.g., separate economic entity, going concern, monetary unit, periodicity of income).
51.2.3 Explain the basic principles of accounting (e.g., historical cost basis, revenue recognition, matching, full disclosure).
51.2.4 Describe the need for cost-benefit analysis of compliance with accounting principles.
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 51.3: Describe accounting tools used to track money flow and to determine financial status.
Descriptors: 51.3.1 Describe cash flow statements. 51.3.2 Explain balance sheets. 51.3.3 Describe income statements. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
BIL: Essential (Managers)
Recommended (Support)
EDU: 10 12 AD Manager I R P Support I R R
Competency 51.4: Apply the accounting equation. Descriptors: 51.4.1 Describe the relationship between property and financial claims. 51.4.2 Explain the significance of equities as used in accounting. 51.4.3 Explain the significance of the accounting equation. 51.4.4 Discuss types of basic assets. 51.4.5 Explain types of liabilities. 51.4.6 Discuss the importance of owner’s equity. 51.4.7 Describe the relationship between assets and claims on assets. 51.4.8 Demonstrate the effects of transactions on the accounting equation. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
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BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD Manager I P Support I R
Competency 51.5: Analyze transactions and their effect on assets, liabilities and owner’s equity.
Descriptors: 51.5.1 Discuss the purpose for a ledger. 51.5.2 Prepare a chart of accounts. 51.5.3 Describe types of accounts. 51.5.4 Explain the purpose for double-entry accounting. 51.5.5 Describe the purpose for debits and credits in double-entry accounting. 51.5.6 Record business transactions. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD Manager I P Support I R
Competency 51.6: Analyze transactions impacting revenue, expenses and withdrawals. Descriptors: 51.6.1 Describe how temporary account transactions affect owner’s equity. 51.6.2 Maintain revenue accounts. 51.6.3 Maintain expense accounts. 51.6.4 Maintain withdrawals accounts. 51.6.5 Analyze revenue, expense and withdrawals transactions. 51.6.6 Balance ledger accounts.
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Correlated Mathematics Academic Content Benchmarks • Estimate, compute and solve problems involving real numbers, including ratio,
proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD Manager P Support I
Competency 51.7: Discuss types of accounting methods. Descriptors: 51.7.1 Explain the advantages and disadvantages of the cash basis of accounting. 51.7.2 Discuss which businesses are most likely to use the cash method. 51.7.3 Describe the advantages and disadvantages of the accrual basis of accounting. 51.7.4 Discuss what businesses are required to use the accrual accounting method. 51.7.5 Explain how a business is affected by the accounting method used. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
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BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD Manager P Support I
Competency 51.8: Perform specialized accounting functions. Descriptors: 51.8.1 Create and maintain an accounts receivable subsidiary ledger. 51.8.2 Create and maintain an accounts payable subsidiary ledger. 51.8.3 Record transactions related to property ownership (e.g., acquisition, depreciation,
sale, mortgage and lease obligations, principal and interest payments). 51.8.4 Account for investments and withdrawals by owners. 51.8.5 Determine inventory valuation (e.g., LIFO, FIFO, specific identification and
weighted average). 51.8.6 Use accounting software to maintain accounting records. 51.8.7 Perform electronic billing. 51.8.8 Prepare financial reports. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
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BIL: Essential
EDU: 10 12 AD P R
Competency 51.9: Discuss health care insurance concepts. Descriptors: 51.9.1 Explain the need for standardized patients terminology in insurance coding and
processing. 51.9.2 Explain how to verify a client’s eligibility (e.g., claims submission process,
insurance card information, eligible coverage, online verification systems). 51.9.3 Define new patient and established patient status. 51.9.4 Define terms encountered in health care claims processing (e.g., case manager,
disability insurance, managed care, co-insurance payment, deductible, non-covered procedure, pre-certification, open panel or closed panel, co-pay).
51.9.5 Contrast out-of-network provider vs. in-network provider. 51.9.6 Explain difference between primary and secondary provider (e.g., coordination of
benefits [COB]). 51.9.7 Describe Explanation of Benefits (EOB) form. 51.9.8 Describe patient billing and collection systems (e.g., patient billing records,
billing procedures, month-end closing, electronic or manual claims processing, collection policies, collections correspondence, disputes, settlements, write-offs).
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 51.10: File insurance forms. Descriptors: 51.10.1 Complete required procedures for private insurance carriers. 51.10.2 Apply office protocol for self-pay patients (e.g., uninsured, motor vehicle
accident, vaccines for children [VFC], federal poverty guidelines). 51.10.3 Complete required procedures for government-insured patients (e.g., workers
compensation, Medicare, Medicaid, welfare, insurance waivers, health care financial waivers).
51.10.4 Complete insurance forms using the coding of the International Classification of Diseases (ICD9) and Current Procedural Terminology (CPT) coding systems.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 51.11: Process denied insurance claims. Descriptors: 51.11.1 Identify reasons for non-payment of insurance claims. 51.11.2 Track and collect withholds. 51.11.3 Compare allowables to contracted rates. 51.11.4 Followup on denied insurance claims. 51.11.5 Identify appropriate denials. 51.11.6 File appeals. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential
EDU: 10 12 AD P R
Competency 51.12: Process accepted insurance claims. Descriptors: 51.12.1 Post payments. 51.12.2 Post adjustments. 51.12.3 Post write-off. 51.12.4 Post patient responsibility. 51.12.5 Initiate secondary insurance claim.
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Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 51.13: Maintain cash controls. Descriptors: 51.13.1 Explain cash control procedures (e.g., signature cards, deposit slips, internal and
external controls, cash clearing). 51.13.2 Prove cash. 51.13.3 Journalize and post entries to establish and replenish petty cash. 51.13.4 Write checks. 51.13.5 Process checks. 51.13.6 Journalize and post entries related to banking activities. 51.13.7 Explain the benefits of electronic funds transfer (EFT). 51.13.8 Prepare bank deposits. 51.13.9 Prepare purchase requisitions. 51.13.10 Prepare purchase orders. 51.13.11 Prepare sales slips. 51.13.12 Prepare invoices. 51.13.13 Verify invoices. 51.13.14 Handle delinquent bills. 51.13.15 Process credit card transactions. 51.13.16 Process refunds. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
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BIL: Essential
EDU: 10 12 AD I P R
Competency 52.1: Acquire foundational knowledge of finance to recognize its contribution to a business.
Descriptors: 52.1.1 Explain the role of finance in business. 52.1.2 Discuss the role of ethics in finance. 52.1.3 Explain legal considerations for finance.
BIL: Essential
EDU: 10 12 AD P R
Competency 52.2: Discuss financial concepts as they relate to the medical field. Descriptors: 52.2.1 Identify a medical office’s sources of revenues (e.g., medical reimbursement,
clinical trials, ancillary services). 52.2.2 Discuss the impact of government, insurance and legal regulations on medical
office finances (e.g., filing regulations between insurance and Medicare, Medicaid, HIPAA regulations, privacy and confidentiality issues, required pre-treatment permission, requirement for second opinion).
BIL: Essential
EDU: 10 12 AD P R
Competency 52.3: Analyze fee schedules. Descriptors: 52.3.1 Review current fee schedule models (e.g., case rates, contract reimbursement). 52.3.2 Establish a fee schedule for the physician. 52.3.3 Itemize factors affecting fee decisions (e.g., cost of equipment and supplies, time,
technical assistance, outside consultants, office procedures). 52.3.4 Establish a patient fee discount for advance pay clients (e.g., prescribed
orthodontic procedure paid in advance). 52.3.5 Conduct a periodic review of fees with the managing physician.
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential (Managers) Recommended (Support)
EDU: 10 12 AD Manager P Support I
Competency 52.4: Develop financial skills to obtain business credit and to control its use. Descriptors: 52.4.1 Explain the purposes for and importance of obtaining business credit. 52.4.2 Analyze critical banking relationships. 52.4.3 Make critical decisions regarding acceptance of bank cards. 52.4.4 Determine financing needed for business operations. 52.4.5 Identify risks associated with obtaining business credit. 52.4.6 Explain sources of financial assistance. 52.4.7 Explain loan evaluation criteria used by lending institutions. 52.4.8 Complete a loan application package. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 52.5: Maintain accounting and financial control systems for a medical office.
Descriptors: 52.5.1 Monitor the total office financial system. 52.5.2 Forecast financial expenditures, revenues, liability and capital budget needs. 52.5.3 Develop and analyze accounting system needs for the medical practice. 52.5.4 Interpret and communicate financial information to audiences (e.g., physicians,
shareholders, staff) for their use in making decisions. 52.5.5 Monitor policies and procedures that direct the financial activities of the medical
practice. 52.5.6 Design internal controls to safeguard the medical practice’s assets. 52.5.7 Maintain relationships with financial services providers. Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Recommended
EDU: 10 12 AD I R
Competency 52.6: Describe the scope of financial information needed to accurately report and analyze a business’s financial position.
Descriptors: 52.6.1 Describe types of accounting systems (i.e., financial, tax, management and cost). 52.6.2 Discuss the contents of and purposes for a corporate annual report. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 53: Technology
BIL: Essential
EDU: 10 12 AD I P R
Competency 53.1: Assess the impact of technology on business activities. Descriptors: 53.1.1 Identify ways that technology impacts business. 53.1.2 Explain the scope of data communications tools. 53.1.3 Explain the role of information systems in organizations. 53.1.4 Explain the importance of emerging technologies and their application’s to business. 53.1.5 Analyze the ethical, social and political impact of information systems.
BIL: Essential
EDU: 10 12 AD I P R
Competency 53.2: Utilize office equipment to accomplish job assignments. Descriptors: 53.2.1 Operate a copier. 53.2.2 Operate a printer. 53.2.3 Operate a fax machine. 53.2.4 Operate a calculator. 53.2.5 Operate a postage meter. 53.2.6 Operate a scanner.
BIL: Essential
EDU: 10 12 AD P R R
Competency 53.3: Utilize computer operating systems to perform work functions. Descriptors: 53.3.1 Discuss principles of computer systems. 53.3.2 Use basic operating systems. 53.3.3 Manage files and folders.
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BIL: Essential
EDU: 10 12 AD I P
Competency 53.4: Manage the medical office’s computer system. Descriptors: 53.4.1 Use technical software specific to medical setting. 53.4.2 Create/maintain computer dictionary that includes current medical vocabulary. 53.4.3 Print patient data (e.g., records, lab reports, charts, graphs). 53.4.4 Prepare and print a patient day sheet. 53.4.5 Access needed operating information using manufacturers’ manuals, software
documentation and other reference materials. 53.4.6 Maintain procedure manuals with information and updates for hardware and software
programs currently used in office. 53.4.7 Utilize software “help file”. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 53.5: Use the Internet to access available resources. Descriptors: 53.5.1 Explain the hierarchical structure of domain names. 53.5.2 Discuss the role of organizations in administring Internet activities. 53.5.3 Explain the role of internet service providers (ISPs). 53.5.4 Describe types of resources that can be accessed through the Internet (e.g., Web
pages, USENET newsgroups, listservs, files and programs, e-mail). 53.5.5 Use bookmarks. 53.5.6 Organize bookmarks. 53.5.7 Use tools to navigate the Internet.
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BIL: Essential
EDU: 10 12 AD P R R
Competency 53.6: Perform basic Web search skills. Descriptors: 53.6.1 Explain the importance of search engines in locating information. 53.6.2 Locate specified topics on the Web. 53.6.3 Access specified topics through links on a Web page. 53.6.4 Download and save information. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 53.7: Demonstrate basic e-mail functions Descriptors: 53.7.1 Explain the features (capabilities) of e-mail. 53.7.2 Discuss e-mail etiquette. 53.7.3 Write and send a professional e-mail message. 53.7.4 Reply to an e-mail message. 53.7.5 Forward an e-mail message. 53.7.6 Add a signature file. 53.7.7 Open attachments. 53.7.8 Save attachments to the computer’s hard drive. 53.7.9 Append attachments. 53.7.10 Label messages. 53.7.11 Add names to the address book. 53.7.12 Set up a distribution list. 53.7.13 Put message in the outbox. 53.7.14 Sort mail. 53.7.15 Search for messages. 53.7.16 Use e-mail shortcuts. 53.7.17 Use auto-responder. 53.7.18 Post a message on a listserv. 53.7.19 Create a new e-mail folder. 53.7.20 Store e-mail messages in folders.
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Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD I R R
Competency 53.8: Demonstrate personal information management and productivity applications.
Descriptors: 53.8.1 Describe the capabilities of personal information management and productivity
applications. 53.8.2 Use the address book application. 53.8.3 Use the calculator. 53.8.4 Use the notes application. 53.8.5 Use the scheduler application. 53.8.6 Use the to-do application. 53.8.7 Use the global search application.
BIL: Recommended
EDU: 10 12 AD P R R
Competency 53.9: Demonstrate basic word processing skills. Descriptors: 53.9.1 Identify capabilities of word processing software. 53.9.2 Enter and store text in a word processing application. 53.9.3 Search for and replace text in a document stored in a word processing application. 53.9.4 Retrieve, edit and print a document stored in a word processing application. 53.9.5 Cut and paste information from one text document into another in a word processing
application. 53.9.6 Create a text document containing columns in a word processing application. 53.9.7 Insert and print a graph in a word processing document. 53.9.8 Utilize the page numbering feature.
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Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
BIL: Recommended
EDU: 10 12 AD I P R
Competency 53.10: Use advanced word processing features. Descriptors: 53.10.1 Calculate values within a table. 53.10.2 Create a document using the borders feature. 53.10.3 Create, format, edit and delete a header and/or footer within a document. 53.10.4 Use merge functions. 53.10.5 Create styles for documents. 53.10.6 Use outlining features. 53.10.7 Generate an index. 53.10.8 Generate a table of contents automatically from marked section headings. 53.10.9 Number the lines in a document automatically. 53.10.10 Create footnotes and/or endnotes within a document. 53.10.11 Create and apply macros. Correlated English Language Arts Academic Content Benchmarks
• Use style guides to produce oral and written reports that give proper credit for sources (e.g., words, ideas, images and information) and include an acceptable format for source acknowledgement. (Research D, 8-10; Research D, 11-12)
BIL: Recommended
EDU: 10 12 AD P R R
Competency 53.11: Use presentation software. Descriptors: 53.11.1 Identify the capabilities of presentation software. 53.11.2 Describe the characteristics of effective presentation documents. 53.11.3 Enter and store text into a presentation document. 53.11.4 Import graphics into a presentation document. 53.11.5 Develop builds and transitions for screens and/or slides. 53.11.6 Retrieve and edit screens and/or slides. 53.11.7 Add/Delete screens and/or slides. 53.11.8 Create presentations that are compelling, professional and visually appealing.
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Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 53.12: Utilize basic databases. Descriptors: 53.12.1 Identify the capabilities of database software. 53.12.2 Create a database structure. 53.12.3 Construct queries. 53.12.4 Enter and store data. 53.12.5 Retrieve and modify data. 53.12.6 Delete database records. 53.12.7 Sort data in a database, given predetermined criteria. 53.12.8 Output data into a report format. 53.12.9 Create a chart or graph using information in a database file. 53.12.10 Print labels from a database. 53.12.11 Print a database list and/or report. 53.12.12 Ensure data integrity. 53.12.13 Validate data. 53.12.14 Eliminate data redundancy (i.e., normalize data). Correlated English Language Arts Academic Content Benchmarks
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Apply reasoning processes and skills to construct logical verifications or counter-examples to test conjectures and to justify and defend algorithms and solutions. (Mathematical Processes D, 8-10)
Medical Management and Support Pathway
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BIL: Recommended
EDU: 10 12 AD I P R
Competency 53.13: Utilize basic spreadsheet software. Descriptors: 53.13.1 Describe the components of a spreadsheet 53.13.2 Identify the capabilities of spreadsheet software 53.13.3 Format spreadsheets. 53.13.4 Use basic formulas. 53.13.5 Enter and store data in a spreadsheet file. 53.13.6 Retrieve, edit and print data from a spreadsheet. 53.13.7 Create charts and graphs using information in a spreadsheet. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Recommended
EDU: 10 12 AD I R
Competency 53.14: Use advanced spreadsheet functions to communicate information. Descriptors: 53.14.1 Sort rows alphabetically or numerically. 53.14.2 Select items that match specified selection criteria. 53.14.3 Use desktop publishing features offered in the spreadsheet application. 53.14.4 Create macros with the spreadsheet application. 53.14.5 Utilize statistics functions in spreadsheets. 53.14.6 Link files and 3D sheets. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
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• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Recommended
EDU: 10 12 AD P R R
Competency 53.15: Apply the most appropriate applications (word processing, spreadsheet, database, presentation, collaborative groupware, Web) to record, analyze and present information.
Descriptors: 53.15.1 Identify available applications. 53.15.2 Determine what applications are needed for the task. 53.15.3 Use the appropriate applications.
BIL: Recommended
EDU: 10 12 AD I P
Competency 53.16: Integrate business software applications. Descriptors: 53.16.1 Describe situations in which integration of software applications would be
beneficial. 53.16.2 Move and copy information between applications. 53.16.3 Embed information in applications. 53.16.4 Link objects between applications.
BIL: Essential
EDU: 10 12 AD I P
Competency 53.17: Use EMR (Electronic Medical Record) software. Descriptors: 53.17.1 Draft EMR documents in accordance with guidelines for individual office need
and/or format (e.g., memo, letter, e-mail). 53.17.2 Manage data collection. 53.17.3 Process electronic patient consent forms. 53.17.4 Edit EMR documents that have been input through voice recognition. Correlated English Language Arts Academic Content Benchmarks
• Edit to improve sentence fluency, grammar and usage. (Writing Processes D, 8-10)
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• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 53.18: Demonstrate collaborative/groupware applications. Descriptors: 53.18.1 Distinguish between collaborative/groupware applications and other software
applications. 53.18.2 Describe motivations for using collaborative/groupware applications. 53.18.3 Identify the properties of collaborative/groupware applications. 53.18.4 Discuss problems associated with using collaborative/groupware applications. 53.18.5 Explain infrastructure needs for collaborative/groupware applications. 53.18.6 Use real time interaction with collaborative/groupware applications. 53.18.7 Use the presence awareness feature to identify participants. 53.18.8 Use instant messaging to converse in real time with participants. 53.18.9 Use Web conferences. 53.18.10 Conduct a whiteboarding session. 53.18.11 Use team spaces to centralize and share information. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 53.19: Identify hardware and software system requirements that match business needs.
Descriptors: 53.19.1 Explain considerations in selecting hardware and software. 53.19.2 Discuss sources for hardware and software system requirement information. 53.19.3 Establish specifications for selecting hardware and software systems. 53.19.4 Determine the venture’s information technology needs.
BIL: Essential
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EDU: 10 12 AD Managers P
Competency 53.20: Select information systems needed for the medical practice. Descriptors: 53.20.1 Identify vendors via trade shows or professional journals. 53.20.2 Assess the advantages and limitations of database systems available for use in the
medical office. 53.20.3 Investigate costs, service available, references and other criteria for the total
system. 53.20.4 Determine which information systems best suits the needs of the medical practice. 53.20.5 Plan for implementing information system integration into the medical practice. Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 53.21: Manage a database for an information system. Descriptors: 53.21.1 Identify needs for a database (e.g., purchase or lease). 53.21.2 Secure database software. 53.21.3 Oversee database management and information systems.
BIL: Recommended
Medical Management and Support Pathway
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EDU: 10 12 AD I R
Competency 53.22: Develop the skills and knowledge needed to obtain technical support services.
Descriptors: 53.22.1 Use a logical and structured approach to isolate and identify problem sources and
to resolve problems. 53.22.2 Use resources for identifying and resolving problems (e.g., hardware, software,
online). 53.22.3 Use technical language to communicate with support technicians. 53.22.4 Recognize the need to keep up to date technologically. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Explain the influence of the English language on world literature, communications and popular culture. (Acquisition of Vocabulary C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 53.23: Exhibit legal and ethical behaviors when using technologies. Descriptors: 53.23.1 Adhere to the organization’s policies for technology use. 53.23.2 Describe the consequences of illegal and unethical use of technology. 53.23.3 Explain property, privacy, access and accuracy issues pertaining to technology. Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 54: Information Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 54.1: Apply information literacy skills to the workplace. Descriptors: 54.1.1 Explain legal issues associated with the use of information. 54.1.2 Assess information needs. 54.1.3 Obtain needed information efficiently. 54.1.4 Evaluate the quality and the source of information. 54.1.5 Apply information to accomplish a task. 54.1.6 Store information for future use. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 54.2: Acquire a foundational knowledge of information management to recognize its contribution to a business
Descriptors: 54.2.1 Discuss the purpose for information management. 54.2.2 Explain the role of ethics in information management. 54.2.3 Explain legal issues associated with information management. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Medical Management and Support Pathway
300
BIL: Essential
EDU: 10 12 AD I P R
Competency 54.3: Maintain business records. Descriptors: 54.3.1 Describe common business records. 54.3.2 Maintain customer records. 54.3.3 Maintain inventory records. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 54.4: Create and process medical records. Descriptors: 54.4.1 File information in accordance with office protocol. 54.4.2 Prepare patient records. 54.4.3 Discriminate between ethical and unethical disclosure of medical practice and
client information. 54.4.4 Secure proper releases for medical records requests (e.g., family, attorneys). 54.4.5 Process incoming medical reports (e.g., transfer data, photocopy, and key
information). 54.4.6 Process release forms securing required signatures. 54.4.7 Prepare patient billing information. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Medical Management and Support Pathway
301
BIL: Essential
EDU: 10 12 AD I P R
Competency 54.5: Manage records. Descriptors: 54.5.1 Prepare a filing system appropriate for the media and the documents being stored. 54.5.2 Prepare a retention system appropriate for the media and the documents being
stored. 54.5.3 Identify the best method of records management (e.g., paper, electronic,
geographic, chronological, and alphabetical). 54.5.4 Perform electronic and manual filing operations. 54.5.5 Retrieve files. 54.5.6 Archive information according to retention procedures. 54.5.7 Perform a periodic audit of records (e.g., retention, purge, security, storage
method).
BIL: Essential
EDU: 10 12 AD I P
Competency 54.6: Manage a filing system for insurance records. Descriptors: 54.6.1 Log and track claims for each patient. 54.6.2 Process patient/provider inquiries regarding insurance claims. 54.6.3 Maintain a file of insurance claim forms. 54.6.4 Purge dated insurance information. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
Medical Management and Support Pathway
302
BIL: Essential
EDU: 10 12 AD P R
Competency 54.7: Manage a scheduling and registration system. Descriptors: 54.7.1 Describe types of scheduling used in medical offices (e.g., open access, typical
format, wave method and strict appointment). 54.7.2 Explain stages of patient flow (e.g., scheduling of the appointment, interim work
involved, checking in the patient, the patient encounter, checking out the patient and post-appointment processes).
54.7.3 Use electronic and/or manual scheduling systems. 54.7.4 Verify insurance coverage. 54.7.5 Identify the correct insurance classification. 54.7.6 Maintain a recall system. 54.7.7 Confirm appointments. 54.7.8 Facilitate appointments for patients referred to specialists. 54.7.9 Manage scheduling issues (e.g., patient flow, emergency calls, and appointment
protocols). Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 54.8: Complete the credentialing process. Descriptors: 54.8.1 Complete the Ohio Department of Insurance (ODI) form. 54.8.2 Obtain and complete the third-party credentialing form. 54.8.3 Track progress. 54.8.4 Obtain finalized provider members. 54.8.5 Obtain a National Provider Identification (NPI).
Medical Management and Support Pathway
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Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 54.9: Acquire information to guide business decision making. Descriptors: 54.9.1 Describe current business trends. 54.9.2 Monitor internal records for business information. 54.9.3 Conduct an environmental scan to obtain business information. 54.9.4 Utilize statistics functions in spreadsheets to analyze data to assist in decision
making for solving business issues. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Medical Management and Support Pathway
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Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Data Mining
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 54.10: Explain data mining. Descriptors: 54.10.1 Define data mining. 54.10.2 Identify the basic tools and techniques of data mining. 54.10.3 Explain the use of data mining in customer relationship management (CRM). 54.10.4 Identify and select key data needed to measure performance.
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 54.11: Apply ethical behaviors to data mining. Descriptors: 54.11.1 Define appropriate security measures for data mining. 54.11.2 Explain the limitations of data mining. 54.11.3 Define the use of permanent detail data for legal or ethical purposes.
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 54.12: Use basic data mining techniques to make management decisions. Descriptors: 54.12.1 Identify sources of management information accessible through data mining. 54.12.2 Select appropriate data to mine. 54.12.3 Analyze management data (e.g. promotion, site personalization, product mix).
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Correlated English Language Arts Academic Content Benchmarks
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Medical Management and Support Pathway
306
Unit 55: Knowledge Management
BIL: Essential
EDU: 10 12 AD I P
Competency 55.1: Explore knowledge management. Descriptors: 55.1.1 Describe why knowledge is considered an important asset for organizations. 55.1.2 Distinguish between explicit and tacit knowledge. 55.1.3 Explain why the difference between explicit and tacit knowledge is an important
distinction in knowledge management. 55.1.4 State reasons for implementing knowledge management. 55.1.5 Recognize barriers to knowledge management. 55.1.6 Examine the financial potential of knowledge management to the enterprise. 55.1.7 Describe the role of knowledge workers and their relationship to knowledge
management.
BIL: Essential
EDU: 10 12 AD I P
Competency 55.2: Discuss organizational culture and the role of knowledge management Descriptors: 55.2.1 Determine how an organization acquires culture. 55.2.2 Explain culture as tacit knowledge. 55.2.3 Explain the importance of organizational culture and its role in implementing
knowledge management.
BIL: Essential
EDU: 10 12 AD I P
Competency 55.3: Determine factors that affect knowledge management implementation Descriptors: 55.3.1 Identify cultural assumptions that derail a knowledge management approach. 55.3.2 Identify conditions that create favorable acceptance to knowledge management. 55.3.3 Create new values (rewards and recognitions) that support knowledge sharing.
Medical Management and Support Pathway
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BIL: Essential
EDU: 10 12 AD P
Competency 55.4: Capture and transfer strategic knowledge. Descriptors: 55.4.1 Identify factors that lead to loss of organizational knowledge. 55.4.2 Identify ways for preventing loss of knowledge. 55.4.3 Identify what knowledge is being lost in an organization. 55.4.4 Determine the consequences of knowledge loss. 55.4.5 Find solutions to knowledge loss. 55.4.6 Choose approaches in transferring strategic knowledge.
Medical Management and Support Pathway
308
Unit 56: Operations Management
BIL: Recommended
EDU: 10 12 AD I
Competency 56.1: Explain production’s role and function in business. Descriptors: 56.1.1 Explain the concept of production. 56.1.2 Describe production activities. 56.1.3 Describe the importance of production to an organization. 56.1.4 Discuss the importance of understanding the timeframe in which products are
produced. 56.1.5 Identify inputs organizations use for production. 56.1.6 Distinguish between tangible and intangible outputs. 56.1.7 Describe goals of production activities.
BIL: Essential
EDU: 10 12 AD P
Competency 56.2: Perform shipping and mailing functions. Descriptors: 56.2.1 Identify classes of mail and shipments. 56.2.2 Process incoming and outgoing mail. 56.2.3 Process packages for pickup or mailing. 56.2.4 Process packages coming into the office. 56.2.5 Identify shipping services (e.g., priority, insured, certified, registered and
overnight). 56.2.6 Identify types of shipping and mailing services (United Parcel Service [UPS],
U.S. Postal Service, private carriers). 56.2.7 Identify delivery requirements (e.g., package, domestic, international). 56.2.8 Select the delivery methods and services appropriate for needs. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
Medical Management and Support Pathway
309
BIL: Essential
EDU: 10 12 AD I P R
Competency 56.3: Implement expense control strategies. Descriptors: 56.3.1 Explain overhead and operating costs. 56.3.2 Explain the employee’s role in expense control. 56.3.3 Control use of supplies. 56.3.4 Negotiate service and maintenance contracts. 56.3.5 Negotiate the lease or purchase of a facility. 56.3.6 Develop expense control plans. 56.3.7 Use budgets to control operations. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 56.4: Maintain property and equipment. Descriptors: 56.4.1 Identify routine activities for maintaining business facilities and equipment. 56.4.2 Monitor the office and waiting area for neatness and safety. 56.4.3 Plan a maintenance program.
Medical Management and Support Pathway
310
BIL: Essential
EDU: 10 12 AD I P R
Competency 56.5: Open and close the medical office (e.g., front reception, business records).
Descriptors: 56.5.1 Identify considerations when opening and closing the medical office. 56.5.2 Follow procedures for opening and closing the medical office. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 56.6: Facilitate business operations. Descriptors: 56.6.1 Utilize the organizational strategic plan to assess business operations needs 56.6.2 Identify strategies for implementing action plans for management initiatives 56.6.3 Identify business operations strategies consistent with organizational culture (e.g.,
awareness of personal dynamics, preferences, cultural barriers, physician buy-in, and practice of medicine vs. business of healthcare).
Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Vendor/Supplier Relationships
BIL: Essential
EDU: 10 12 AD I P
Competency 56.7: Describe vendor/supplier relationships. Descriptors: 56.7.1 Explain the importance of good vendor/supplier relationships. 56.7.2 Describe techniques for maintaining vendor/supplier relationships.
Medical Management and Support Pathway
311
BIL: Recommended
EDU: 10 12 AD I P
Competency 56.8: Conduct a vendor/supplier search. Descriptors: 56.8.1 Identify ways of locating vendors/suppliers. 56.8.2 Explain use of technology in conducting vendor/supplier searches. 56.8.3 Describe procedures for conducting vendor/supplier searches. 56.8.4 Explain reasons for analyzing a vendor/supplier. 56.8.5 Identify potential vendors/suppliers (e.g., approved, preferred, partnered, certified,
pre-qualified, certifiable and disqualified). Purchasing
BIL: Recommended
EDU: 10 12 AD I R
Competency 56.9: Purchase business supplies, equipment and services. Descriptors: 56.9.1 Place orders and reorders. 56.9.2 Maintain an inventory of supplies. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Medical Management and Support Pathway
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BIL: Essential
EDU: 10 12 AD I P
Competency 56.10: Develop a system for materials procurement. Descriptors: 56.10.1 Discuss methods for materials procurement (e.g., individual, group and Internet
purchasing; discounts; leasing). 56.10.2 Develop purchasing system. 56.10.3 Develop system to manage inventory (e.g., flow of goods, security, computerized
in/out, historical data). Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Quality
BIL: Essential
EDU: 10 12 AD I P
Competency 56.11: Describe the crucial components of a quality culture. Descriptors: 56.11.1 Define quality. 56.11.2 Define continuous improvement of the quality process. 56.11.3 Explain reasons businesses focus on quality strategies. 56.11.4 Explain the importance of continuous improvement to business. 56.11.5 Explain strategies that can be implemented to assist in continuous improvement. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Medical Management and Support Pathway
313
BIL: Essential
EDU: 10 12 AD I P
Competency 56.12: Manage quality achievement. Descriptors: 56.12.1 Explain the importance of management’s commitment to quality achievement. 56.12.2 Describe tools that management can use to improve quality. 56.12.3 Determine the cost implications for quality attainment. 56.12.4 Develop a plan and/or program for achieving quality. 56.12.5 Develop and implement a process improvement program. 56.12.6 Develop a measurement system for reporting return on investment (ROI). 56.12.7 Manage quality health care services (e.g., patient satisfaction, quality assurance,
Joint Commission on Accreditation of Healthcare Organizations [JCAHO], and Centers for Medicare and Medicaid Services [CMS] requirements).
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 56.13: Implement quality control processes. Descriptors: 56.13.1 Explain factors impacting implementation of quality control measures. 56.13.2 Apply quality tools. 56.13.3 Establish efficient operating systems.
Medical Management and Support Pathway
314
BIL: Essential
EDU: 10 12 AD I P
Competency 56.14: Facilitate the physician’s understanding of good business medical practices.
Descriptors: 56.14.1 Identify issues for providing quality care to patients (e.g., patient satisfaction, cost
effectiveness, referrals). 56.14.2 Discuss organizational goals (e.g., conflicts with personal goals, alignment with
organization’s vision and values). 56.14.3 Discuss the physician’s expectations (e.g., labor needs/shortages, sensitivity to
staff needs, delegation to other providers).
BIL: Essential
EDU: 10 12 AD I P
Competency 56.15: Maintain quality assurances in the medical office. Descriptors: 56.15.1 Prepare for on-site inspection. 56.15.2 Facilitate on-site visits. 56.15.3 Respond to recommendations resulting from on-site inspections.
Medical Management and Support Pathway
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Unit 57: Project Management
BIL: Essential
EDU: 10 12 AD Managers P
Competency 57.1: Describe project management. Descriptors: 57.1.1 Describe common project characteristics. 57.1.2 Describe the role of the project manager. 57.1.3 Describe the interpersonal skills that a successful project manager needs. 57.1.4 Summarize the reasons why an organization would use a project-based plan and
for what purpose. 57.1.5 Define the roles of project stakeholders. 57.1.6 Define common project inputs and outputs. 57.1.7 Explain how a project team meets project requirements. 57.1.8 Describe a project management system. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Recommended
EDU: 10 12 AD Managers I
Competency 57.2: Employ standard project management processes. Descriptors: 57.2.1 Identify the stages of project management processes (i.e., initiate, plan, execute,
control, close). 57.2.2 Explain the interrelationships among the project management processes. 57.2.3 Explain selection decisions needed for project management processes. 57.2.4 Complete a project using standard project management processes.
Medical Management and Support Pathway
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Unit 58: Human Resources Management
BIL: Essential
EDU: 10 12 AD I P
Competency 58.1: Describe human resources management’s functions and importance to an organization.
Descriptors: 58.1.1 Identify responsibilities of the human resources management unit. 58.1.2 Explain the role of ethics in human resources management.
BIL: Essential
EDU: 10 12 AD I P
Competency 58.2: Implement organizational skills to facilitate the work efforts of others. Descriptors: 58.2.1 Delegate work to others. 58.2.2 Schedule employees. 58.2.3 Assist employees with prioritizing work responsibilities.
BIL: Essential
EDU: 10 12 AD I P
Competency 58.3: Coordinate efforts of cross-functional teams to achieve project and company goals.
Descriptors: 58.3.1 Manage collaborative efforts. 58.3.2 Move employees into and out of projects. 58.3.3 Harmonize tasks, projects and employees in the context of business priorities. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD Managers P
Competency 58.4: Hire new employees. Descriptors: 58.4.1 Analyze staffing issues that impact hiring decisions. 58.4.2 Determine hiring needs. 58.4.3 Develop job descriptions. 58.4.4 Establish selection criteria for new hires. 58.4.5 Recruit new and existing employees. 58.4.6 Screen job applications and résumés. 58.4.7 Interview job applicants. 58.4.8 Select new and existing employees for job openings. 58.4.9 Make job offers. 58.4.10 Perform post-offer employment activities. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 58.5: Perform employee retention activities. Descriptors: 58.5.1 Orient new employees. 58.5.2 Design a training program. 58.5.3 Train new employees. 58.5.4 Identify and administer human resources development. 58.5.5 Coach employees. 58.5.6 Recognize and reward employees. 58.5.7 Supervise staff. 58.5.8 Ensure equitable opportunities for employees. 58.5.9 Develop an employee evaluation and appraisal system. 58.5.10 Assess employee performance. 58.5.11 Design a discipline protocol. 58.5.12 Discipline employees. 58.5.13 Implement dispute resolution policies and procedures. 58.5.14 Explain the roles of labor and management. 58.5.15 Discuss employee and labor relations issues. 58.5.16 Evaluate strategies for building cooperative employer-employee relationships. 58.5.17 Design an employee compensation and benefits package. 58.5.18 Facilitate retirement planning. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Use precise mathematical language and notations to represent problem situations and mathematical ideas. (Mathematical Processes F, 8-10)
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BIL: Essential (Managers)
EDU: 10 12 AD Managers P
Competency 58.6: Conduct employee exiting functions. Descriptors: 58.6.1 Determine and follow procedures prior to dismissing or firing employees. 58.6.2 Determine the strategic importance of employee exit. 58.6.3 Adhere to employment-at-will regulations. 58.6.4 Release staff due to layoffs. 58.6.5 Terminate staff for cause. 58.6.6 Conduct employee exit activities. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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Business Management Pathway
Unit 59: Management
BIL: Essential
EDU: 10 12 AD P R
Competency 59.1: Describe business management. Descriptors: 59.1.1 Explain the purpose of management in business organizations (e.g., leader,
manager, organizer, spokesperson, problem solver). 59.1.2 Describe functions of management (e.g., planning, leading, organizing,
delegating, controlling). 59.1.3 Identify management levels and their roles in the organization. 59.1.4 Discuss management theories. 59.1.5 Compare and contrast management styles. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 59.2: Discuss the integration of management functions into an organization. Descriptors: 59.2.1 Discuss the importance of vision, mission and goal setting within the context of
the business environment. 59.2.2 Describe the role of the strategic planning process within an organization. 59.2.3 Explain how management uses resources in the organizing process to accomplish
goals. 59.2.4 Discuss management skills necessary for leading and directing at various
management levels. 59.2.5 Discuss the importance of the evaluating and controlling function in the business
environment. 59.2.6 Describe the impact that employment and social laws may have on leading and
managing business.
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BIL: Essential
EDU: 10 12 AD Managers I P
Competency 59.3: Develop a business plan. Descriptors: 59.3.1 Explain the importance of developing a business plan. 59.3.2 Identify situations in which a business plan should be developed. 59.3.3 Identify components of business plans. 59.3.4 Discuss the purposes for each business plan component. 59.3.5 Describe characteristics associated with effective preparation of each business
plan component. 59.3.6 Identify the organizational structure to assist in achieving goals (e.g., history,
specialty areas, size, and corporate structure). 59.3.7 Develop components of a business plan. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
• Determine the usefulness of organizers and apply appropriate pre-writing tasks. (Writing Processes B, 8-10)
• Edit to improve sentence fluency, grammar and usage. (Writing Processes D, 8-10) • Produce functional documents that report, organize and convey information and ideas
accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD P R
Competency 59.4: Demonstrate management skills and responsibilities. Descriptors: 59.4.1 Apply management functions that are needed to complete a given task. 59.4.2 Develop effective business goals (e.g., specific, measurable, achievable, realistic,
time bound). Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 59.5: Develop change management programs. Descriptors: 59.5.1 Describe factors and elements of change management programs and activities. 59.5.2 Describe problems in change management program execution. 59.5.3 Develop key performance indicators and measurements to use with change
management programs. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 59.6: Participate in strategic planning and policymaking. Descriptors: 59.6.1 Collect information and feedback to help assess the organization’s strategic
planning and policymaking processes. 59.6.2 Interpret information about an organization’s operations from internal sources to
participate in strategic planning and policymaking. 59.6.3 Interpret information related to the general business environment, industry
practices and developments, and technological developments from external sources in order to participate in strategic planning and policymaking (e.g., publications, government documents, media and trade organizations).
Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 59.7: Develop a strategic plan. Descriptors: 59.7.1 Confer with managers to identify the strategic direction of the business. 59.7.2 Assess current local trends (e.g., social, economic, political). 59.7.3 Evaluate the impact of incoming monies.
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Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 59.8: Establish benchmarks. Descriptors: 59.8.1 Discuss performance measurements that can be used in benchmarking. 59.8.2 Collect information from key business and industry sources about their practices
and developments. 59.8.3 Interpret information about industry practices and developments. 59.8.4 Establish relationships and alliances with key individuals and groups to share best
practices. 59.8.5 Set benchmarks. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 59.9: Evaluate the results of business goals and objectives. Descriptors: 59.9.1 Identify programs and processes for improving business results. 59.9.2 Discuss alternative actions to take when goals are not met for a specific reason
(e.g., changing goals, changing strategies). 59.9.3 Select an alternative that best matches the business need. 59.9.4 Effectively implement the new program or process. 59.9.5 Measure the effectiveness of the new program or process. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 59.10: Analyze cost/profit relationships to guide business decision making. Descriptors: 59.10.1 Explain the concept of productivity. 59.10.2 Analyze the effects of government expenditures and tax policies on productivity. 59.10.3 Analyze the impact of specialization/division of labor on productivity. 59.10.4 Explain the economic concepts of efficiency and equity. 59.10.5 Explain the concept of organized labor and business. 59.10.6 Explain the impact of the law of diminishing returns. 59.10.7 Describe the concept of economies of scale. 59.10.8 Describe cost/benefit analysis. 59.10.9 Determine relationships among total revenue, marginal revenue, output and profit.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Describe and interpret rates of change from graphical and numerical data. (Patterns, Functions and Algebra J, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 59.11: Assess the effectiveness of strategic plans. Descriptors: 59.11.1 Assess the validity of strategic plans. 59.11.2 Apply metrics to assess the effectiveness of strategic plans. 59.11.3 Modify strategic plans if necessary. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Design and perform a statistical experiment, simulation or study; collect and interpret data; and use descriptive statistics to communicate and support predictions and conclusions. (Data Analysis and Probability C, 11-12)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 59.12: Assess the effectiveness of the business plan. Descriptors: 59.12.1 Assess the validity of the business plan. 59.12.2 Apply metrics to assess the effectiveness of the business plan. 59.12.3 Modify the business plan if necessary. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Design and perform a statistical experiment, simulation or study; collect and interpret data; and use descriptive statistics to communicate and support predictions and conclusions. (Data Analysis and Probability C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 59.13: Develop business partnerships. Descriptors:
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59.13.1 Discuss the advantages and disadvantages of affiliating with a network or management organization (e.g., independent practice association [IPA], preferred provider organization [PPO], management service organization [MSO], physician practice management company [PPMC]).
59.13.2 Select a method for integrating medical practices. 59.13.3 Identify personnel implications associated with integrating medical practices. 59.13.4 Analyze risks associated with partnerships. 59.13.5 Implement a change process (e.g., marketing legal implications, financial needs,
tax implications, employment agreements and compensation, bylaws, naming rights, legal counsel, bankers, financial advisers, consultants).
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
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Unit 60: Entrepreneurship
BIL: Essential
EDU: 10 12 AD P R
Competency 60.1: Employ entrepreneurial discovery strategies to generate feasible ideas for business ventures.
Descriptors: 60.1.1 Explain the need for entrepreneurial discovery strategies to generate feasible ideas
for business ventures. 60.1.2 Discuss the entrepreneurial discovery processes. 60.1.3 Assess global trends and opportunities. 60.1.4 Identify opportunities for venture creation. 60.1.5 Assess opportunities for venture creation. 60.1.6 Describe idea-generation methods. 60.1.7 Generate venture ideas. 60.1.8 Determine the feasibility of ideas. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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BIL: Essential
EDU: 10 12 AD R P
Competency 60.2: Develop a concept for a new business venture to evaluate its success potential.
Descriptors: 60.2.1 Describe entrepreneurial planning considerations. 60.2.2 Explain tools used by entrepreneurs for venture planning. 60.2.3 Assess start-up requirements. 60.2.4 Assess risks associated with the venture. 60.2.5 Describe external resources useful to entrepreneurs during concept development. 60.2.6 Assess the need for using external resources for concept development. 60.2.7 Describe strategies for protecting intellectual property. 60.2.8 Identify business plan components. 60.2.9 Use components of the business plan to define the venture idea. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 60.3: Determine needed resources for a new business venture to contribute to its startup viability.
Descriptors: 60.3.1 Distinguish between debt and equity financing for venture creation. 60.3.2 Describe processes used to acquire adequate financial resources for venture
creation and startup. 60.3.3 Select sources of financing venture creation and startup. 60.3.4 Explain factors to consider in determining a venture’s human resources needs. 60.3.5 Explain considerations in deciding to hire staff. 60.3.6 Describe considerations in selecting capital resources. 60.3.7 Investigate capital resources needed for the venture. 60.3.8 Assess the costs and benefits associated with resources. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 60.4: Investigate launch strategies. Descriptors: 60.4.1 Use external resources to supplement entrepreneur’s expertise. 60.4.2 Explain the complexity of business operations. 60.4.3 Evaluate risk-taking opportunities. 60.4.4 Explain the need for business systems and procedures. 60.4.5 Describe interrelationships of organizational models (e.g., line, line and staff,
functional). 60.4.6 Describe line versus staff departments and the authority relationship between
them. 60.4.7 Describe the use of operating procedures. 60.4.8 Explain methods and/or processes for organizing work flow. 60.4.9 Develop a product and/or service. 60.4.10 Use creative problem solving in business activities and decisions. 60.4.11 Explain the impact of resource productivity on venture success. 60.4.12 Create processes for ongoing opportunity recognition. 60.4.13 Develop a plan for investing resources into improving current products or creating
new ones. 60.4.14 Adapt to changes in the business environment. Correlated English Language Arts Academic Content Benchmarks
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 60.5: Select harvesting strategies to identify the entrepreneur’s role in the business venture.
Descriptors: 60.5.1 Explain the need for continuation planning. 60.5.2 Describe methods of venture harvesting. 60.5.3 Evaluate options for continued venture involvement. 60.5.4 Develop exit strategies. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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Unit 61: Business Analysis
BIL: Essential
EDU: 10 12 AD I P
Competency 61.1: Discuss the core concept of business analysis. Descriptors: 61.1.1 Describe the role of the business analyst within an organization. 61.1.2 Describe the role of the business analyst within a project. 61.1.3 Describe the interpersonal skills needed by a successful business analyst. 61.1.4 Explain the differences and commonalities between business analysis and each of
the following: financial analysis, project management, quality assurance, organizational development, testing, training and documentation development.
61.1.5 Discuss the definition of a requirement. 61.1.6 Describe effective requirement practices. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 61.2: Describe business process management. Descriptors: 61.2.1 Explain how an organization is a set of processes. 61.2.2 Identify different types of work processes. 61.2.3 Identify an organization’s core business processes. 61.2.4 Discuss ways of aligning business processes with technology. 61.2.5 Describe business process modeling. 61.2.6 Facilitate a cross-functional understanding of processes (i.e., functional silos
versus integrated end-to-end business processes). 61.2.7 Describe the impact of compliance rules (e.g., Sarbanes-Oxley) on process
monitoring. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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BIL: Essential
EDU: 10 12 AD P
Competency 61.3: Employ processes to create enterprise architecture. Descriptors: 61.3.1 Create and maintain the business architecture. 61.3.2 Conduct feasibility studies. 61.3.3 Identify new business opportunities. 61.3.4 Prepare a business case. 61.3.5 Conduct an initial risk assessment of the new business opportunity. 61.3.6 Propose a new business opportunity. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 61.4: Employ processes to perform requirements gathering. Descriptors: 61.4.1 Identify methods for collecting requirements. 61.4.2 Facilitate brainstorming sessions. 61.4.3 Conduct a document analysis. 61.4.4 Facilitate focus groups. 61.4.5 Conduct an interface analysis. 61.4.6 Conduct interviews. 61.4.7 Participate in job shadowing.
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61.4.8 Conduct requirements workshops. 61.4.9 Utilize reverse engineering. 61.4.10 Collect surveys and/or questionnaires. 61.4.11 Conduct a user task analysis. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 61.5: Employ processes to perform requirements analysis and documentation.
Descriptors: 61.5.1 Define a solution model. 61.5.2 Analyze functional requirements. 61.5.3 Define supplementary requirements. 61.5.4 Describe assumptions and constraints. 61.5.5 Determine requirements attributes. 61.5.6 Structure requirements for traceability. 61.5.7 Create requirements specifications. 61.5.8 Validate requirements.
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Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 61.6: Employ processes to perform requirements communication. Descriptors: 61.6.1 Determine an appropriate requirements format 61.6.2 Create a requirements package 61.6.3 Conduct a requirements presentation 61.6.4 Conduct a formal requirements review 61.6.5 Obtain consensus and requirements signoff. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Give informational presentations that contain a clear perspective; present ideas from multiple sources in logical sequence; and include a consistent organizational structure. (Communication: Oral and Visual E, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
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BIL: Essential
EDU: 10 12 AD P
Competency 61.7: Employ processes to perform solutions implementation. Descriptors: 61.7.1 Develop alternate solutions. 61.7.2 Evaluate technology options. 61.7.3 Facilitate selecting a solution. 61.7.4 Build prototypes of solutions. 61.7.5 Ensure the usability of the solution. 61.7.6 Support the quality assurance process for solutions implementation. 61.7.7 Support the implementation of the solution. 61.7.8 Communicate the solution impacts. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
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Unit 62: Marketing
BIL: Essential
EDU: 10 12 AD P R
Competency 62.1: Describe marketing’s role and function in business. Descriptors: 62.1.1 Explain marketing and its importance in a global economy. 62.1.2 Discuss the marketing concept. 62.1.3 Describe marketing functions and related activities. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 62.2: Acquire foundational knowledge of customer, client and business behavior.
Descriptors: 62.2.1 Identify factors that motivate customers, clients and businesses. 62.2.2 Explain customer, client and business buying behavior. 62.2.3 Discuss levers employees can use to motivate and inspire customer, client and
business decision making.
BIL: Essential
EDU: 10 12 AD P R
Competency 62.3: Explain the company’s unique selling proposition to recognize what sets the company apart from its competitors.
Descriptors: 62.3.1 Identify the company’s unique selling proposition. 62.3.2 Identify internal and external service standards.
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BIL: Essential
EDU: 10 12 AD I P
Competency 62.4: Reinforce the company’s image to exhibit the company’s brand promise.
Descriptors: 62.4.1 Discuss the relationship between employee performance and company image. 62.4.2 Identify the company’s brand promise. 62.4.3 Determine ways of delivering the company’s brand promise through employee
performance.
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 62.5: Design a marketing plan. Descriptors: 62.5.1 Examine local marketing data (e.g., census data, local economics, business
coalitions, competition). 62.5.2 Identify a target market. 62.5.3 Examine supply and demand for the company’s products and/or services in the
local area. 62.5.4 Conduct a comparative price analysis. 62.5.5 Determine which promotional concepts are acceptable and within budget. 62.5.6 Create a marketing plan. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
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• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD Managers I P
Competency 62.6: Develop strategic plan for marketing (e.g., one-, three- and five-year). Descriptors: 62.6.1 Conduct periodic stakeholder needs assessments utilizing a strategic plan
procedure (e.g., SWOT [strength, weakness, opportunities and threats]). 62.6.2 Collect data that identify trends, strength, weakness, opportunities and threats and
general community assessment information. 62.6.3 Identify major marketing goals. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD Managers P
Competency 62.7: Assess the marketing plan’s effectiveness. Descriptors: 62.7.1 Assess the marketing plan’s validity. 62.7.2 Apply metrics to assess the marketing plan’s effectiveness. 62.7.3 Modify the marketing plan if necessary. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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Unit 63: Customer Relationship Management
BIL: Essential
EDU: 10 12 AD R P
Competency 63.1: Explain basic customer relationship management (CRM) concepts. Descriptors: 63.1.1 Explain the concept of a customer relationship focus and its importance to an
organization. 63.1.2 Describe methods that can be used to determine what customers want. 63.1.3 Explain the role of quality, warranties and guarantees in customer satisfaction. 63.1.4 Explain the role of Web site usability in customer satisfaction. 63.1.5 Describe the relationship between customer satisfaction, loyalty and value. 63.1.6 Explain the relationship between service and sales. 63.1.7 Describe the concept of a value chain. 63.1.8 Explain the importance of using strategic alliances to maximize the value chain.
BIL: Essential
EDU: 10 12 AD P R
Competency 63.2: Foster positive customer relations to enhance company image Descriptors: 63.2.1 Describe positive customer relations. 63.2.2 Demonstrate a customer service mindset. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
BIL: Essential
EDU: 10 12 AD P R
Competency 63.3: Respond appropriately to customers. Descriptors: 63.3.1 Reinforce service orientation through communication. 63.3.2 Respond to customer inquiries.
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Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 63.4: Resolve conflicts with and for customers to encourage repeat business. Descriptors: 63.4.1 Handle difficult customers. 63.4.2 Handle customer complaints. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD R P
Competency 63.5: Deliver quality customer service. Descriptors: 63.5.1 Communicate company policies to customers. 63.5.2 Comply with merchandise returns policies. 63.5.3 Facilitate customer service through maintaining key information systems. 63.5.4 Monitor follow-through on commitments made to customers (e.g., special orders,
delivery specifications, new items). 63.5.5 Monitor follow-up on order problems. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 63.6: Explain management’s role in customer relations. Descriptors: 63.6.1 Describe management’s role in developing policies that will impact customer
relations. 63.6.2 Explain types of policies that affect customer relations. 63.6.3 Discuss methods for collecting customer feedback. 63.6.4 Describe techniques and strategies for rewarding effective customer relationships.
BIL: Essential
EDU: 10 12 AD I P
Competency 63.7: Describe the concept of order cycle time. Descriptors: 63.7.1 Describe how order cycle time impacts customer service. 63.7.2 Identify the elements of order transmittal time. 63.7.3 Identify the elements of order processing and assembly. 63.7.4 Describe how stock availability and production time impact order cycle time. 63.7.5 Identify the components of delivery time. 63.7.6 Describe how customer service policies can impact order cycle time. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 63.8: Explain the role of technology in order processing, tracking and customer research.
Descriptors: 63.8.1 Describe how technology has impacted order processing. 63.8.2 Explain the purpose and use of UPC barcodes. 63.8.3 Explain how UPC bar codes are created.
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63.8.4 Compare and contrast keyboard entry with bar code entry. 63.8.5 Explain the purpose and use of radio frequency identification (RFID) tags. 63.8.6 Compare and contrast RFID tags with bar codes. 63.8.7 Describe potential privacy issues that may arise with the use of RFID tags. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential
EDU: 10 12 AD P R
Competency 63.9: Process orders and returns. Descriptors: 63.9.1 Follow order processing priorities. 63.9.2 Describe when and how order batching is used. 63.9.3 Enter and check the order’s accuracy. 63.9.4 Check the availability of requested items. 63.9.5 Prepare back order documents when needed. 63.9.6 Check the customer’s credit status. 63.9.7 Prepare billing statements. 63.9.8 Track orders. 63.9.9 Communicate with customers about the order after the sale. 63.9.10 Process a return of products. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
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Unit 64: Business Law
BIL: Essential
EDU: 10 12 AD P R
Competency 64.1: Examine the foundation of United States law. Descriptors: 64.1.1 Explain why laws exist. 64.1.2 Describe the role of the U.S. Constitution in business law. 64.1.3 Describe the role of the Supreme Court. 64.1.4 Discuss the nature of law. 64.1.5 Describe the sources of law in the United States (e.g., the legislature, the
executive, the judiciary and administrative agencies). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Explain how the U.S. Constitution has evolved including its philosophical foundations, amendments and court interpretations. (Government B, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 64.2: Explore laws in a global marketplace. Descriptors: 64.2.1 Describe the sources of international law. 64.2.2 Describe import and export trade regulations. 64.2.3 Explain the impact of jurisdictions on legal rights. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 64.3: Describe how businesses use the litigation process. Descriptors: 64.3.1 Determine how a business decides when to consult an attorney. 64.3.2 Describe the different stages of the litigation process and how these stages affect
the business. 64.3.3 Describe alternatives to litigation for settling disputes.
BIL: Essential
EDU: 10 12 AD P R
Competency 64.4: Describe the functions of contracts Descriptors: 64.4.1 Identify the required elements for creating a contract. 64.4.2 Describe the requirements for a contract to be enforceable. 64.4.3 Identify ways a contract can be discharged. 64.4.4 Describe breach of contract. 64.4.5 Explain remedies for when a breach of contract occurs. 64.4.6 Discuss legal issues associated with electronic contracts and other online
concerns. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD I P
Competency 64.5: Explain the concept of torts. Descriptors: 64.5.1 Explain how a tort is different from a breach of contract or a crime. 64.5.2 Explain why knowledge of tort law is important in business (e.g., businesses
harmed by wrongful conduct can sue to recover damages; businesses may be liable for damage done to others).
64.5.3 Classify torts as intentional, negligent or strict liability. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 64.6: Describe sales and lease agreements. Descriptors: 64.6.1 Discuss the formation of contracts for the sale and lease of goods. 64.6.2 Discuss laws that govern contracts for international sale of goods. 64.6.3 Describe title and risk of loss. 64.6.4 Identify types of warranties and how each may be excluded or modified. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
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BIL: Essential
EDU: 10 12 AD I P
Competency 64.7: Explore the regulatory environment of U.S. businesses. Descriptors: 64.7.1 Discuss the legal considerations of debtor-creditor relationships. 64.7.2 Explain the importance of regulatory agencies. 64.7.3 Discuss employment relationships. 64.7.4 Explain the role of equal opportunity employment. 64.7.5 Discuss the impact of environmental law on businesses. 64.7.6 Discuss types of workplace regulations (e.g., OSHA, ADA). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 64.8: Describe consumers’ rights and responsibilities. Descriptors: 64.8.1 List services provided by consumer protection agencies. 64.8.2 Identify laws that protect consumers. 64.8.3 Identify reasons for bankruptcy laws. 64.8.4 Describe different forms of bankruptcy.
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BIL: Essential
EDU: 10 12 AD I P
Competency 64.9: Explain the impact of tax laws and regulations on businesses. Descriptors: 64.9.1 Explain tax regulations affecting business. 64.9.2 Explain business’ tax reporting requirements. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
• Obtain and evaluate information from public records and other resources related to a public policy issue. (Social Studies Skills and Methods A, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 64.10: Discuss property and the available means to protect it. Descriptors: 64.10.1 Identify examples of real property and personal property. 64.10.2 Discuss bailment issues. 64.10.3 Describe the respective duties of landlords and tenants.
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Unit 65: Risk Management
BIL: Essential
EDU: 10 12 AD I P
Competency 65.1: Explain types of risk. Descriptors: 65.1.1 Identify types of risks to a business or a project (i.e., political, regulatory, cultural,
global, environmental, financial). 65.1.2 Explain how risk affects a business or project. 65.1.3 Explain common workplace security risks (e.g., theft, corporate espionage,
vandalism, technology, violence). 65.1.4 Identify workplace incident and emergency response risks (e.g., natural disasters,
safety threats). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 65.2: Discuss risk management. Descriptors: 65.2.1 Explain the concept of risk management. 65.2.2 Explain ways businesses and managers can protect themselves from risk. 65.2.3 Describe the concept of insurance. 65.2.4 Describe ways that risk can be reduced through careful planning. 65.2.5 Explain risk management across the enterprise. 65.2.6 Explain the role of management in reducing risk. 65.2.7 Explain principles of a sound risk management program. 65.2.8 Explain supplier/customer credit risk management and its effect on supply chain
partners.
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BIL: Essential
EDU: 10 12 AD P R
Competency 65.3: Abide by risk management policies and procedures for technology. Descriptors: 65.3.1 Adhere to security policies for technology (e.g., acceptable use policy, Web page
policies). 65.3.2 Apply ergonomic techniques to technology tasks. 65.3.3 Adhere to federal and state laws that apply to technological security, including
laws pertaining to computer crime, fraud and abuse. 65.3.4 Follow procedures used to restart and recover from computer problems (e.g.,
system failure, virus infection). 65.3.5 Follow policies regarding controls for preventing loss of data integrity and other
information resources. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 65.4: Recommend a security plan for a business. Descriptors: 65.4.1 Identify how security plans protect employees and companies from liability. 65.4.2 Compare and contrast different security plans used in business. 65.4.3 Select and recommend a company security plan. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 65.5: Recommend an incident response plan for a business Descriptors: 65.5.1 Identify how incident response plans protect employees and companies from
liability. 65.5.2 Compare and contrast different incident response plans used in business. 65.5.3 Select and recommend a company incident response plan. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 65.6: Recommend a business recovery plan. Descriptors: 65.6.1 Identify how business recovery plans protect employees and companies from
liability. 65.6.2 Compare and contrast different business recovery plans. 65.6.3 Select and recommend a business recovery plan. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD P R
Competency 65.7: Determine potential business threats and opportunities to protect and foster a business’ financial well-being.
Descriptors: 65.7.1 Identify speculative business risks. 65.7.2 Identify types of threats that occur in the workplace. 65.7.3 Describe the importance of being prepared to deal with workplace threats. 65.7.4 Explain steps to take to deal with workplace threats. 65.7.5 Explain measures that can be taken to prevent workplace threats. 65.7.6 Develop procedures for dealing with workplace threats. 65.7.7 Identify types of unsafe conditions in a business environment (e.g., air,
construction). 65.7.8 Describe the importance of fire prevention programs. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 65.8: Develop risk management policies. Descriptors: 65.8.1 Identify potential security issues. 65.8.2 Align risk management techniques with risks. 65.8.3 Establish policies for protecting company information and intangibles. 65.8.4 Establish policies for maintaining a non-hostile work environment. 65.8.5 Establish policies and procedures for maintaining physical security of the work
environment. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD P
Competency 65.9: Transfer business risk. Descriptors: 65.9.1 Evaluate appropriate levels of insurance for a business. 65.9.2 Obtain insurance coverage. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 65.10: Assess risk management methods. Descriptors: 65.10.1 Evaluate the effectiveness of a business’ security plan. 65.10.2 Evaluate the effectiveness of a business’ incident response plan. 65.10.3 Evaluate the effectiveness of a business’ emergency response plan. 65.10.4 Evaluate the effectiveness of a business recovery plan. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
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BIL: Essential
EDU: 10 12 AD P R
Competency 65.11: Implement security policies and procedures. Descriptors: 65.11.1 Identify security risks. 65.11.2 Explain routine security precautions. 65.11.3 Follow established security procedures and policies. 65.11.4 Protect company information and intangibles. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 65.12: Adhere to health and safety regulations. Descriptors: 65.12.1 Describe health and safety regulations in business. 65.12.2 Identify internal noncompliance with business health and safety regulations. 65.12.3 Describe the role of OSHA in company safety. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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BIL: Essential
EDU: 10 12 AD P R
Competency 65.13: Implement safety procedures. Descriptors: 65.13.1 Follow instructions for using equipment, tools and machinery. 65.13.2 Follow safety precautions. 65.13.3 Maintain a safe work environment. 65.13.4 Explain procedures for handling accidents. 65.13.5 Handle and report emergency situations. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 65.14: Determine needed policies and procedures to protect employee and customer safety.
Descriptors: 65.14.1 Identify potential safety issues. 65.14.2 Establish safety policies and procedures. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
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Unit 66: Communication Skills
BIL: Essential
EDU: 10 12 AD P R
Competency 66.1: Explain effective communications. Descriptors: 66.1.1 Explain the importance of effective communication in business. 66.1.2 Identify barriers to effective communication. 66.1.3 Describe techniques for overcoming barriers to effective communication. 66.1.4 Discuss issues involving digital and/or electronic communications (e.g., lack of
privacy, potential for forwarding information).
BIL: Essential
EDU: 10 12 AD P R
Competency 66.2: Apply active listening skills. Descriptors: 66.2.1 Explain communication techniques that support and encourage a speaker. 66.2.2 Use paraphrasing strategies. 66.2.3 Summarize another person’s key points. 66.2.4 Probe to clarify the speaker’s thinking. 66.2.5 Use body language to show interest in what a speaker is saying. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD P R
Competency 66.3: Apply appropriate verbal skills in business situations. Descriptors: 66.3.1 Explain characteristics of effective verbal communications. 66.3.2 Describe how nonverbal communication affects verbal messages. 66.3.3 Interpret others’ nonverbal cues. 66.3.4 Explain the importance of voice in communicating with others. 66.3.5 Identify situations in which employees need to address others in a businesslike
manner. 66.3.6 Address people properly. 66.3.7 Participate in staff meetings. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Analyze the techniques used by speakers and media to influence an audience, and evaluate the effect this has on the credibility of a speaker or media message. (Communication: Oral and Visual B, 8-10)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 66.4: Make oral presentations. Descriptors: 66.4.1 Identify occasions when oral presentations are required. 66.4.2 Explain the importance of communication skills in oral presentations (e.g.,
speaking clearly, using correct grammar, using appropriate gestures with audience contact).
66.4.3 Describe characteristics of effective oral presentations. 66.4.4 Discuss the role of visual support in making oral presentations. 66.4.5 Demonstrate procedures for making oral presentations. 66.4.6 Use technology to enhance oral presentations.
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Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 66.5: Utilize effective written communication. Descriptors: 66.5.1 Explain the importance of effective written communications. 66.5.2 Identify types of written communication used in business. 66.5.3 Identify characteristics of effective written communication (e.g., brevity,
neatness, accuracy). 66.5.4 Select and utilize appropriate formats for professional writing. 66.5.5 Plan, edit and revise written work consistent with professional standards. 66.5.6 Write business letters. 66.5.7 Write informational messages. 66.5.8 Write inquiries. 66.5.9 Write persuasive messages. 66.5.10 Write executive summaries. 66.5.11 Prepare simple written reports. 66.5.12 Prepare complex written reports. 66.5.13 Write proposals. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to revise content, organization and style, and to improve word choice, sentence variety, clarity and consistency of writing. (Writing Processes C, 11-12)
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
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• Write a persuasive piece that states a clear position, includes relevant information and offers compelling evidence in the form of facts and details. (Writing Applications E, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD P R
Competency 66.6: Use proper grammar and vocabulary. Descriptors: 66.6.1 Use correct subject/verb agreement in sentences. 66.6.2 Use correct noun/pronoun agreement in sentences. 66.6.3 Use correct use of adverbs and adjectives in sentences. 66.6.4 Use correct word usage in sentences. 66.6.5 Explain the importance of a technical vocabulary. 66.6.6 Explain the consequences of excessive use of jargon. 66.6.7 Explain the relationship of business success to proper grammar. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate understanding of the grammatical conventions of the English language. (Writing Conventions C, 8-10, Writing Conventions C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 66.7: Communicate using telecommunications tools. Descriptors: 66.7.1 Describe proper verbal skills needed for handling telephone calls. 66.7.2 Explain standard procedures for handling telephone calls in a businesslike manner
(e.g., professionalism, consider inflection in voice, attitude conveyed).
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66.7.3 Identify company policies regarding use of telecommunications tools (telephone, answering machine, voice mail, e-mail, teleconferencing system).
66.7.4 Operate telecommunications equipment in accordance with company policy. 66.7.5 Communicate via telephone, voice mail, e-mail, facsimile, teleconferencing
system. 66.7.6 Keep up to date concerning new and emerging communications technologies. 66.7.7 Take complete and accurate telephone messages. 66.7.8 Deliver phone messages according to the criticality of the message. 66.7.9 Follow established telephone etiquette. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 66.8: Read to acquire meaning from written material. Descriptors: 66.8.1 Identify sources that provide relevant, valid written material. 66.8.2 Discriminate among types of information (e.g., essential, important, critical, nice
to know). 66.8.3 Differentiate among fact, judgment and inference. 66.8.4 Utilize appropriate reading skills for information needs (e.g., skim, comprehend,
analyze). 66.8.5 Extract relevant information from written materials. 66.8.6 Apply written directions to achieve tasks. 66.8.7 Analyze company resources to ascertain policies and procedures. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD P R
Competency 66.9: Follow company guidelines when communicating in the business environment.
Descriptors: 66.9.1 Describe guidelines for communicating with other employees (e.g., protocol of
communications, types of information transmitted via different channels of staff communications).
66.9.2 Explain ethical considerations in providing information. 66.9.3 Explain use of interdepartmental/company communication. 66.9.4 Follow directions. 66.9.5 Participate in meetings. 66.9.6 Use appropriate manners in accordance with established protocols and company
policies. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 66.10: Communicate effectively to provide information to staff. Descriptors: 66.10.1 Give directions for completing job tasks. 66.10.2 Conduct meetings. 66.10.3 Report business research. 66.10.4 Share positive suggestions with management. Correlated English Language Arts Academic Content Benchmarks
• Communicate findings, reporting on the substance and processes orally, visually and in writing or through multimedia. (Research E, 8-10; Research E, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD P R
Competency 66.11: Use communication skills to influence others. Descriptors: 66.11.1 Persuade others. 66.11.2 Demonstrate negotiation skills. Correlated English Language Arts Academic Content Benchmarks
• Give persuasive presentations that structure ideas and arguments in a logical fashion, clarify and defend positions with relevant evidence and anticipate and address the audience’s concerns. (Communication: Oral and Visual D, 11-12)
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Unit 67: Emotional Intelligence
BIL: Essential
EDU: 10 12 AD P R
Competency 67.1: Explain the concept of emotional intelligence. Descriptors: 67.1.1 Describe self-understanding and self-assessment. 67.1.2 Explain the concept of self-esteem. 67.1.3 Assess personal strengths and weaknesses.
BIL: Essential
EDU: 10 12 AD P R
Competency 67.2: Explain the role of personality traits in the workplace. Descriptors: 67.2.1 Identify desirable personality traits important to business. 67.2.2 Exhibit self-confidence. 67.2.3 Demonstrate interest and enthusiasm 67.2.4 Demonstrate initiative.
BIL: Essential
EDU: 10 12 AD P R
Competency 67.3: Manage emotional reactions to people and situations. Descriptors: 67.3.1 Maintain a positive attitude. 67.3.2 Demonstrate self-control. 67.3.3 Explain the use of feedback for personal growth. 67.3.4 Adjust to change.
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BIL: Essential
EDU: 10 12 AD P R
Competency 67.4: Identify with others’ feelings, needs and concerns. Descriptors: 67.4.1 Respect the privacy of others. 67.4.2 Show empathy for others. 67.4.3 Develop cultural sensitivity. 67.4.4 Explain the impact of political relationships within an organization. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 67.5: Implement teamwork techniques to accomplish goals. Descriptors: 67.5.1 Participate as a team member. 67.5.2 Describe effects of group dynamics on group decision making and consensus
building. 67.5.3 Use consensus building skills. 67.5.4 Encourage team building. 67.5.5 Identify motivation theories that impact management (e.g., Maslow, Herzberg). 67.5.6 Motivate team members. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 67.6: Manage internal and external business relationships. Descriptors: 67.6.1 Treat others fairly at work. 67.6.2 Foster positive working relationships. 67.6.3 Participate in the organization’s community outreach activities. 67.6.4 Mentor fellow workers.
BIL: Essential
EDU: 10 12 AD P R
Competency 67.7: Describe work ethic standards. Descriptors: 67.7.1 Define work ethic. 67.7.2 Identify factors that influence one’s work ethic. 67.7.3 Differentiate between laws and ethics. 67.7.4 Describe how personal values are reflected in an employee’s work ethic. 67.7.5 Describe how interactions in the workplace affect an employee’s work ethic. 67.7.6 Describe how life changes affect personal work ethic. 67.7.7 Identify examples of unethical behavior at work. 67.7.8 Explain consequences of unprofessional and/or unethical behavior. 67.7.9 Explain the need for professional and ethical standards. 67.7.10 Explain responsibility of the individual to apply ethical standards. 67.7.11 Identify responsibility to clients/customers and employers. 67.7.12 Describe ways to demonstrate a basic work ethic.
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BIL: Essential
EDU: 10 12 AD P R
Competency 67.8: Apply appropriate work ethic. Descriptors: 67.8.1 Adhere to company and/or governmental policies, procedures, rules and
regulations. 67.8.2 Exercise confidentiality. 67.8.3 Adhere to rules of conduct. 67.8.4 Accept constructive criticism. 67.8.5 Offer constructive criticism. 67.8.6 Exhibit pride in work. 67.8.7 Exhibit punctuality. 67.8.8 Demonstrate honesty and integrity. 67.8.9 Assume responsibility for decisions and actions. 67.8.10 Follow the chain of command. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 67.9: Recognize personal biases and stereotypes. Descriptors: 67.9.1 Identify situations in which discrimination exists. 67.9.2 Describe consequences of discrimination. 67.9.3 Explain how federal laws protect against discrimination. 67.9.4 Describe steps for identifying personal biases and stereotypes. 67.9.5 Explain why diversity is an asset to an organization. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 67.10: Apply time management principles. Descriptors: 67.10.1 Describe time management concepts (e.g., stress, procrastination, free time,
weekly master list, technology, prioritizing, delegating, to-do list). 67.10.2 Explain time management processes. 67.10.3 List benefits of time management. 67.10.4 Utilize current technology as a tool for time management.
BIL: Essential
EDU: 10 12 AD P R
Competency 67.11: Function as a self-managed employee. Descriptors: 67.11.1 Propose projects. 67.11.2 Demonstrate organizational skills. 67.11.3 Make long-term and short-term plans. 67.11.4 Multi-task to achieve work goals. 67.11.5 Evaluate progress. 67.11.6 Report progress. Correlated English Language Arts Academic Content Benchmarks
• Give informational presentations that contain a clear perspective; present ideas from multiple sources in logical sequence; and include a consistent organizational structure. (Communication: Oral and Visual E, 11-12)
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BIL: Essential
EDU: 10 12 AD P R
Competency 67.12: Apply decision making techniques. Descriptors: 67.12.1 Identify the decision to be made. 67.12.2 Identify appropriate alternatives and consequences. 67.12.3 Make the decision based on facts, legality, ethics, goals and culture. 67.12.4 Apply time factors. 67.12.5 Present the decision to be implemented. 67.12.6 Evaluate the decision. 67.12.7 Accept responsibility for the decision. Correlated English Language Arts Academic Content Benchmarks
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 67.13: Apply problem solving techniques. Descriptors: 67.13.1 Identify the problem. 67.13.2 Select appropriate problem solving tools and techniques. 67.13.3 Identify underlying causes of the problem. 67.13.4 Identify appropriate solutions and consequences (e.g., long-term, short-term,
crisis). 67.13.5 Use resources to explore possible solutions to the problem. 67.13.6 Contrast the advantages and disadvantages of each solution. 67.13.7 Identify appropriate action. 67.13.8 Evaluate the results. 67.13.9 Identify post-preventive action. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
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BIL: Essential
EDU: 10 12 AD P R
Competency 67.14: Apply conflict resolution skills. Descriptors: 67.14.1 Explain the effects of conflicts in the workplace (e.g., loss of morale,
productivity). 67.14.2 Describe conflict resolution skills. 67.14.3 Describe the conflict cycle (e.g., how it begins, how it escalates). 67.14.4 Describe conflict management styles (e.g., avoidance). 67.14.5 Describe negotiation. 67.14.6 Describe mediation. 67.14.7 Use conflict resolution skills. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 67.15: Manage stressful situations. Descriptors: 67.15.1 Discuss causes of employee stress. 67.15.2 Describe physical and emotional responses to stress. 67.15.3 Explain consequences of employee stress. 67.15.4 Identify strategies and/or methods for reducing and/or channeling stress. 67.15.5 Implement strategies to manage stress.
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BIL: Essential
EDU: 10 12 AD I P
Competency 67.16: Achieve organizational goals. Descriptors: 67.16.1 Evaluate personal goals in relation to organizational goals. 67.16.2 Monitor progress by evaluating feedback. 67.16.3 List responsibilities in relation to organizational goals. 67.16.4 Accomplish assigned tasks. 67.16.5 Exercise responsibility in relation to organizational goals. 67.16.6 Set appropriate performance standards. 67.16.7 Communicate goals to supervisor and peers. 67.16.8 Exhibit knowledge of the organization’s products and/or services. 67.16.9 Describe how managers delegate authority and assign responsibility.
BIL: Essential
EDU: 10 12 AD I P
Competency 67.17: Explain the role of leadership in the workplace. Descriptors: 67.17.1 Differentiate between leading and managing. 67.17.2 Discuss leadership styles.
BIL: Recommended
EDU: 10 12 AD I R
Competency 67.18: Describe cultural knowledge needed for global business relations. Descriptors: 67.18.1 Explain the usage of names, titles and ranks in different cultures and countries. 67.18.2 Identify cultural differences in food, dress and social behaviors throughout the world. 67.18.3 Identify major holidays of world cultures and their impact on doing business globally. 67.18.4 Identify appropriate uses of gift giving in business relationships among world
cultures. 67.18.5 Compare business protocol among countries. 67.18.6 Identify cultural attitudes about time, silence, space, and body and eye contact in
relation to successful business relationships. 67.18.7 Describe how a negotiation process may be affected by cultural differences. 67.18.8 Describe the role and use of electronic communication tools (e.g., Internet, video- and
computer-conferencing, webcasts, e-mail) in global business activities.
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Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
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Unit 68: Professional Development
BIL: Essential
EDU: 10 12 AD P R
Competency 68.1: Acquire self-development skills. Descriptors: 68.1.1 Maintain appropriate personal appearance. 68.1.2 Set personal goals. 68.1.3 Maintain personal health (e.g., physical and psychological).
BIL: Essential
EDU: 10 12 AD P R R
Competency 68.2: Participate in career planning. Descriptors: 68.2.1 Assess personal interests and skills needed for success in business. 68.2.2 Analyze employer expectations in the business environment. 68.2.3 Identify sources of career information. 68.2.4 Identify a tentative occupational interest. 68.2.5 Explain employment opportunities in business. 68.2.6 Describe techniques for obtaining work experience (e.g., volunteer activities,
internships). Correlated English Language Arts Academic Content Benchmarks
• Evaluate the usefulness and credibility of data and sources. (Research B, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 68.3: Explore professional development opportunities. Descriptors: 68.3.1 Research continuing education courses or programs available to enhance skills, to
remain current in the profession and for career advancement. 68.3.2 Describe certifications for business professionals. 68.3.3 Identify professional association opportunities and resources (e.g., education
opportunities, networking, conferences, newsletters, publications).
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68.3.4 Build internal and external mentor relationships. 68.3.5 Use Web sites for professional development. 68.3.6 Identify internal and external networking opportunities. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 68.4: Explore career advancement activities. Descriptors: 68.4.1 Explain the need for ongoing education as a worker. 68.4.2 Explain possible advancement patterns for jobs. 68.4.3 Identify skills needed to enhance career progression.
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Unit 69: Money and Personal Finance
BIL: Essential
EDU: 10 12 AD I P R
Competency 69.1: Describe the fundamental principles of money needed to make financial exchanges.
Descriptors: 69.1.1 Explain forms of financial exchange (cash, credit, debit, electronic funds transfer). 69.1.2 Identify types of currency (paper money, coins, bank notes, government bonds,
treasury notes). 69.1.3 Explain essential elements of a negotiable instrument. 69.1.4 Describe functions of money (medium of exchange, unit of measure, store of
value). 69.1.5 Describe sources of income (wages/salaries, interest, rent, dividends, and transfer
payments). 69.1.6 Explain the time value of money. 69.1.7 Explain the purposes for and importance of credit. 69.1.8 Explain legal responsibilities associated with financial exchanges. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 69.2: Analyze personal financial needs and goals. Descriptors: 69.2.1 Describe common financial needs (e.g., college, retirement, wills, insurance). 69.2.2 Set financial goals. 69.2.3 Develop a personal budget.
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 69.3: Manage personal finances. Descriptors: 69.3.1 Describe tax liabilities. 69.3.2 Interpret a pay stub. 69.3.3 Maintain financial records. 69.3.4 Read and reconcile bank statements. 69.3.5 Demonstrate the wise use of credit. 69.3.6 Validate credit history. 69.3.7 Protect against identity theft. 69.3.8 Prepare personal income tax forms. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, | 8-10)
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 69.4: Explain the use of financial services providers. Descriptors: 69.4.1 Describe types of financial services providers. 69.4.2 Discuss considerations in selecting a financial services provider. Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 69.5: Identify investment strategies to ensure personal financial well-being. Descriptors: 69.5.1 Explain types of investments. 69.5.2 Establish investment goals and objectives. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
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Unit 70: Economics
BIL: Essential
EDU: 10 12 AD P R
Competency 70.1: Explain fundamental economic concepts. Descriptors: 70.1.1 Distinguish between economic goods and services. 70.1.2 Explain the concept of economic resources. 70.1.3 Discuss the determination of income distribution, including poverty and
discrimination. 70.1.4 Explain how economics is a social science that draws conclusions based on
hypothesis, theories and data in order to understand human behavior. 70.1.5 Describe the concepts of economic scarcity, choice and economic activities. 70.1.6 Determine economic utilities created by business activities. 70.1.7 Discuss positive and normative economics. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 70.2: Discuss the interactions of supply, demand and price. Descriptors: 70.2.1 Explain how scarce resources are allocated. 70.2.2 Describe how the markets for resources operate and how they determine wage
rates, interest and rent. 70.2.3 Discuss the concepts of opportunity cost and the production possibility frontier. 70.2.4 Explain how consumers make choices. 70.2.5 Discuss the impact of elasticity on demand. 70.2.6 Describe the functions of prices in markets. 70.2.7 Explain the concept of equilibrium.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Solve systems of linear equations involving two variables graphically and symbolically. (Patterns, Functions and Algebra H, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 70.3: Describe business’ contribution to society. Descriptors: 70.3.1 Explain the role of business in society. 70.3.2 Describe types of business activities. 70.3.3 Explain production theory. 70.3.4 Discuss the costs of production.
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BIL: Essential
EDU: 10 12 AD I P
Competency 70.4: Describe the legal structures under which businesses are organized. Descriptors: 70.4.1 Describe the major types of business organization (e.g., sole proprietorship,
limited liability company, general partnership). 70.4.2 Identify the legal implications for establishing each type of organization. 70.4.3 Differentiate among types of corporations (e.g., profit, nonprofit, domestic, and
international). 70.4.4 Describe the role and function of a corporation’s board of directors. 70.4.5 Differentiate among types of corporate expansion (e.g., mergers, consolidations,
acquisitions). 70.4.6 Describe characteristics of a franchise and how it is formed. 70.4.7 Describe legal documents necessary to operate a business (e.g., by-laws, code of
regulations). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 70.5: Differentiate among economic systems. Descriptors: 70.5.1 Explain the types of economic systems. 70.5.2 Explain the concept of private enterprise. 70.5.3 Identify factors affecting a business’ profit. 70.5.4 Determine factors affecting business risk. 70.5.5 Explain the concept of competition. 70.5.6 Describe businesses’ market structures. 70.5.7 Explain firm behavior in competitive markets. 70.5.8 Discuss firm behavior in imperfect markets.
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Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Compare how different economic systems answer the fundamental economic questions of what goods and services to produce, how to produce them, and who will consume them. (Economics A, 9-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 70.6: Discuss the impact of government on business activities. Descriptors: 70.6.1 Describe the relationship between government and business. 70.6.2 Describe the role of taxes. 70.6.3 Discuss monetary policy. 70.6.4 Discuss the supply and demand for money. 70.6.5 Explain the role of the Federal Reserve System. 70.6.6 Explain the concept of fiscal policies. 70.6.7 Discuss the development of aggregate demand and aggregate supply. 70.6.8 Describe the effects of fiscal and monetary policies. 70.6.9 Discuss the effects of the federal government’s budget deficit. 70.6.10 Explain the concept of long-run growth and policies that affect business growth. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 70.7: Explain economic indicators used to measure economic trends and conditions.
Descriptors: 70.7.1 Explain measures used to analyze economic conditions, including the level of
income, the level of employment, the unemployment rate, the natural rate of unemployment, the price level, the inflation rate, productivity and the rate of interest.
70.7.2 Describe the concept of price stability as an economic measure. 70.7.3 Explain the basics of macroeconomic instability theories. 70.7.4 Discuss the measure of consumer spending as an economic indicator. 70.7.5 Discuss the impact of a nation’s unemployment rates. 70.7.6 Describe the economic impact of inflation on business. 70.7.7 Explain unemployment and inflation trade-offs. 70.7.8 Explain the economic impact of interest-rate fluctuations. 70.7.9 Determine the impact of business cycles on business activities. 70.7.10 Explain how monetary and fiscal policies can be used to regulate business cycles. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
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BIL: Essential
EDU: 10 12 AD I
Competency 70.8: Assess global trade’s impact on business decision making. Descriptors: 70.8.1 Describe how to create comparative advantage. 70.8.2 Explain the determinants of global trade flows. 70.8.3 Describe the determinants of exchange rates and their effects on domestic
economy. 70.8.4 Discuss the impact of cultural and social environments on world trade. 70.8.5 Describe ways that businesses can enter global markets. 70.8.6 Explain labor issues associated with global trade. 70.8.7 Describe the impact of regional trade organizations on global trade. 70.8.8 Evaluate the impact of world circumstances and events. 70.8.9 Evaluate influences on a nation’s ability to trade. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
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BIL: Essential
EDU: 10 12 AD APS I P
Competency 70.9: Discuss the impact of globalization. Descriptors: 70.9.1 Discuss the impact of globalization on local, state, national and international
economies. 70.9.2 Discuss the potential impact of emerging economies. 70.9.3 Discuss the impact of geography on global markets. 70.9.4 Explain relationships of major trade alliances. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
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Unit 71: Accounting
BIL: Essential
EDU: 10 12 AD P R
Competency 71.1: Acquire foundational knowledge of accounting’s role in a company. Descriptors: 71.1.1 Explain the concept of accounting. 71.1.2 Describe the accounting cycle. 71.1.3 Discuss the role of ethics in accounting. 71.1.4 Explain the use of technology in accounting. 71.1.5 Explain legal considerations for accounting. 71.1.6 Explain the need for accounting standards (GAAP). Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 71.2: Discuss Generally Accepted Accounting Principles (GAAP). Descriptors: 71.2.1 Explain the qualitative characteristics of accounting information (e.g., usefulness,
timeliness, understandability, neutrality, relevance, reliability, consistency, comparability).
71.2.2 Describe the basic assumptions about accounting reports (e.g., separate economic entity, going concern, monetary unit, periodicity of income).
71.2.3 Explain the basic principles of accounting (e.g., historical cost basis, revenue recognition, matching, full disclosure).
71.2.4 Describe the need for cost-benefit analysis of compliance with accounting principles.
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD P R
Competency 71.3: Describe accounting tools used to track money flow and to determine financial status.
Descriptors: 71.3.1 Describe cash flow statements. 71.3.2 Explain balance sheets. 71.3.3 Describe income statements. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
BIL: Recommended
EDU: 10 12 AD I P
Competency 71.4: Apply the accounting equation. Descriptors: 71.4.1 Describe the relationship between property and financial claims. 71.4.2 Explain the significance of equities as used in accounting. 71.4.3 Explain the significance of the accounting equation. 71.4.4 Discuss types of basic assets. 71.4.5 Explain types of liabilities. 71.4.6 Discuss the importance of owner’s equity. 71.4.7 Describe the relationship between assets and claims on assets. 71.4.8 Demonstrate the effects of transactions on the accounting equation. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
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BIL: Recommended
EDU: 10 12 AD I P
Competency 71.5: Analyze transactions and their effect on assets, liabilities and owner’s equity.
Descriptors: 71.5.1 Discuss the purpose for a ledger. 71.5.2 Prepare a chart of accounts. 71.5.3 Describe types of accounts. 71.5.4 Explain the purpose for double-entry accounting. 71.5.5 Describe the purpose for debits and credits in double-entry accounting. 71.5.6 Record business transactions. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 71.6: Analyze transactions impacting revenue, expenses and withdrawals. Descriptors: 71.6.1 Describe how temporary account transactions affect owner’s equity. 71.6.2 Maintain revenue accounts. 71.6.3 Maintain expense accounts. 71.6.4 Maintain withdrawals accounts. 71.6.5 Analyze revenue, expense and withdrawals transactions. 71.6.6 Balance ledger accounts.
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Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 71.7: Discuss types of accounting methods. Descriptors: 71.7.1 Explain the advantages and disadvantages of the cash basis of accounting. 71.7.2 Discuss which businesses are most likely to use the cash method. 71.7.3 Describe the advantages and disadvantages of the accrual basis of accounting. 71.7.4 Discuss what businesses are required to use the accrual accounting method. 71.7.5 Explain how a business is affected by the accounting method used. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 71.8: Perform specialized accounting functions. Descriptors: 71.8.1 Create and maintain an accounts receivable subsidiary ledger. 71.8.2 Create and maintain an accounts payable subsidiary ledger. 71.8.3 Record transactions related to property ownership (e.g., acquisition, depreciation,
sale, mortgage and lease obligations, principal and interest payments).
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71.8.4 Account for investments and withdrawals by owners. 71.8.5 Maintain inventory accounts (e.g., LIFO, FIFO, specific identification and
weighted average). 71.8.6 Use accounting software to maintain accounting records. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 71.9: Maintain cash controls. Descriptors: 71.9.1 Explain cash control procedures (e.g., signature cards, deposit slips, internal/external
controls, and cash clearing). 71.9.2 Prove cash. 71.9.3 Journalize and post entries to establish and replenish petty cash. 71.9.4 Write checks. 71.9.5 Process checks. 71.9.6 Journalize and post entries related to banking activities. 71.9.7 Explain the benefits of electronic funds transfer (EFT). 71.9.8 Prepare bank deposits. 71.9.9 Prepare purchase requisitions. 71.9.10 Prepare purchase orders. 71.9.11 Prepare sales slips. 71.9.12 Prepare invoices.
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Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
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Unit 72: Financial Management BIL: Essential
EDU: 10 12 AD P R
Competency 72.1: Acquire foundational knowledge of finance to recognize its contribution to a business.
Descriptors: 72.1.1 Explain the role of finance in business. 72.1.2 Discuss the role of ethics in finance. 72.1.3 Explain legal considerations for finance.
BIL: Essential
EDU: 10 12 AD I P
Competency 72.2: Develop financial skills to obtain business credit and to control its use. Descriptors: 72.2.1 Explain the purposes for and importance of obtaining business credit. 72.2.2 Analyze critical banking relationships. 72.2.3 Make critical decisions regarding acceptance of bank cards. 72.2.4 Determine financing needed for business operations. 72.2.5 Identify risks associated with obtaining business credit. 72.2.6 Explain sources of financial assistance. 72.2.7 Explain loan evaluation criteria used by lending institutions. 72.2.8 Complete a loan application package. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD I P
Competency 72.3: Describe the scope of financial information needed to accurately report and analyze a business’ financial position.
Descriptors: 72.3.1 Describe types of accounting systems (i.e., financial, tax, management and cost). 72.3.2 Discuss Securities and Exchange Commission (SEC) reporting requirements for
public companies traded in the United States. 72.3.3 Discuss the contents of and purposes for a corporate annual report. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Business Management Pathway
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Unit 73: Technology
BIL: Essential
EDU: 10 12 AD P R
Competency 73.1: Assess the impact of technology on business activities. Descriptors: 73.1.1 Identify ways that technology impacts business. 73.1.2 Explain the scope of data communications tools. 73.1.3 Explain the role of information systems in organizations. 73.1.4 Explain the importance of emerging technologies and their applications to
business. 73.1.5 Analyze the ethical, social and political impact of information systems.
BIL: Essential
EDU: 10 12 AD P R
Competency 73.2: Utilize computer operating systems. Descriptors: 73.2.1 Discuss principles of computer systems. 73.2.2 Use basic operating systems. 73.2.3 Manage files and folders.
BIL: Essential
EDU: 10 12 AD P R
Competency 73.3: Use the Internet to access available resources. Descriptors: 73.3.1 Explain the hierarchical structure of domain names. 73.3.2 Discuss the role of organizations in administring Internet activities. 73.3.3 Explain the role of internet service providers (ISPs). 73.3.4 Describe types of resources that can be accessed through the Internet (e.g., Web
pages, USENET newsgroups, listservs, files and programs, e-mail). 73.3.5 Use bookmarks. 73.3.6 Organize bookmarks. 73.3.7 Use tools to navigate the Internet.
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD P R
Competency 73.4: Perform basic Web search skills. Descriptors: 73.4.1 Explain the importance of search engines in locating information. 73.4.2 Locate specified topics on the Web. 73.4.3 Access specified topics through links on a Web page. 73.4.4 Download and save information. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 73.5: Demonstrate basic e-mail functions. Descriptors: 73.5.1 Explain the features (capabilities) of e-mail. 73.5.2 Discuss e-mail etiquette. 73.5.3 Write and send a professional e-mail message. 73.5.4 Reply to an e-mail message. 73.5.5 Forward an e-mail message. 73.5.6 Add a signature file. 73.5.7 Open attachments. 73.5.8 Save attachments to the computer’s hard drive. 73.5.9 Append attachments. 73.5.10 Label messages. 73.5.11 Add names to the address book. 73.5.12 Set up a distribution list. 73.5.13 Put message in the outbox. 73.5.14 Sort mail. 73.5.15 Search for messages. 73.5.16 Use e-mail shortcuts 73.5.17 Use auto-responder. 73.5.18 Post a message on a listserv. 73.5.19 Create a new e-mail folder. 73.5.20 Store e-mail messages in folders.
Business Management Pathway
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Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 73.6: Demonstrate personal information management and productivity applications.
Descriptors: 73.6.1 Describe the capabilities of personal information management and productivity
applications. 73.6.2 Use the address book application. 73.6.3 Use the calculator. 73.6.4 Use the notes application. 73.6.5 Use the scheduler application. 73.6.6 Use the to-do application. 73.6.7 Use the global search application.
BIL: Essential
EDU: 10 12 AD P R
Competency 73.7: Demonstrate basic word processing skills. Descriptors: 73.7.1 Identify capabilities of word-processing software. 73.7.2 Enter and store text in a word-processing application. 73.7.3 Search for and replace text in a document stored in a word-processing application. 73.7.4 Retrieve, edit and print a document stored in a word-processing application. 73.7.5 Cut and paste information from one text document into another in a word
processing application.
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73.7.6 Create a text document containing columns in a word processing application. 73.7.7 Insert and print a graph in a word processing document. 73.7.8 Utilize the page numbering feature. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 73.8: Use advanced word processing features. Descriptors: 73.8.1 Calculate values within a table. 73.8.2 Create a document using the borders feature. 73.8.3 Create, format, edit and delete a header and/or footer within a document. 73.8.4 Use merge functions. 73.8.5 Create styles for documents. 73.8.6 Use outlining features. 73.8.7 Generate an index. 73.8.8 Generate a table of contents automatically from marked section headings. 73.8.9 Number the lines in a document automatically. 73.8.10 Create footnotes and/or endnotes within a document. 73.8.11 Create and apply macros. Correlated English Language Arts Academic Content Benchmarks
• Use style guides to produce oral and written reports that give proper credit for sources (e.g., words, ideas, images and information) and include an acceptable format for source acknowledgement. (Research D, 8-10; Research D, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 73.9: Use presentation software. Descriptors: 73.9.1 Identify the capabilities of presentation software. 73.9.2 Describe the characteristics of effective presentation documents. 73.9.3 Enter and store text into a presentation document. 73.9.4 Import graphics into a presentation document.
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73.9.5 Develop builds and transitions for screens and/or slides. 73.9.6 Retrieve and edit screens and/or slides. 73.9.7 Add/Delete screens and/or slides. 73.9.8 Create presentations that are compelling, professional and visually appealing. Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10)
BIL: Essential
EDU: 10 12 AD P R
Competency 73.10: Create basic databases. Descriptors: 73.10.1 Identify the capabilities of database software. 73.10.2 Create a database structure. 73.10.3 Construct queries. 73.10.4 Enter and store data. 73.10.5 Retrieve and modify data. 73.10.6 Delete database records. 73.10.7 Sort data in a database, given predetermined criteria. 73.10.8 Output data into a report format. 73.10.9 Create a chart or graph using information in a database file. 73.10.10 Print labels from a database. 73.10.11 Print a database list and/or report. 73.10.12 Ensure data integrity. 73.10.13 Validate data. 73.10.14 Eliminate data redundancy (i.e., normalize data). Correlated English Language Arts Academic Content Benchmarks
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Business Management Pathway
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Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Apply reasoning processes and skills to construct logical verifications or counter-examples to test conjectures and to justify and defend algorithms and solutions. (Mathematical Processes D, 8-10)
BIL: Essential
EDU: 10 12 AD P R
Competency 73.11: Create basic spreadsheets. Descriptors: 73.11.1 Describe the components of a spreadsheet. 73.11.2 Identify the capabilities of spreadsheet software. 73.11.3 Format spreadsheets. 73.11.4 Use basic formulas. 73.11.5 Enter and store data in a spreadsheet file. 73.11.6 Retrieve, edit and print data from a spreadsheet. 73.11.7 Create charts and graphs using information in a spreadsheet. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD P R
Competency 73.12: Use advanced spreadsheet functions to communicate information. Descriptors: 73.12.1 Sort rows alphabetically or numerically. 73.12.2 Select items that match specified selection criteria. 73.12.3 Use desktop publishing features offered in the spreadsheet application. 73.12.4 Create macros with the spreadsheet application. 73.12.5 Utilize statistics functions in spreadsheets. 73.12.6 Link files and 3D sheets. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 73.13: Use advanced spreadsheet functions to analyze financial and business data.
Descriptors: 73.13.1 Use the Future Value function. 73.13.2 Use the Payment function. 73.13.3 Use the Goal Seek function. 73.13.4 Use the Solver function. 73.13.5 Use the Pivot Tables function. 73.13.6 Use the IF function. 73.13.7 Use the SUMIF function. 73.13.8 Use the Lookup function.
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Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 73.14: Apply the most appropriate applications (word processing, spreadsheet, database, presentation, collaborative groupware, Web) to record, analyze and present information.
Descriptors: 73.14.1 Identify available applications. 73.14.2 Determine what applications are needed for the task. 73.14.3 Use the appropriate applications.
BIL: Essential
EDU: 10 12 AD P R
Competency 73.15: Integrate business software applications. Descriptors: 73.15.1 Describe situations in which integration of software applications would be
beneficial. 73.15.2 Move and copy information between applications. 73.15.3 Embed information in applications. 73.15.4 Link objects between applications.
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BIL: Essential
EDU: 10 12 AD I P
Competency 73.16: Demonstrate collaborative/groupware applications. Descriptors: 73.16.1 Distinguish between collaborative/groupware applications and other software
applications. 73.16.2 Describe motivations for using collaborative/groupware applications. 73.16.3 Identify the properties of collaborative/groupware applications. 73.16.4 Discuss problems associated with using collaborative/groupware applications. 73.16.5 Explain infrastructure needs for collaborative/groupware applications. 73.16.6 Use real time interaction with collaborative/groupware applications. 73.16.7 Use the presence awareness feature to identify participants. 73.16.8 Use instant messaging to converse in real time with participants. 73.16.9 Use Web conferences. 73.16.10 Conduct a whiteboarding session. 73.16.11 Use team spaces to centralize and share information. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 73.17: Create and post a basic Web page. Descriptors: 73.17.1 Explain the basic structure of a Web page. 73.17.2 Describe limitations associated with Web page creation (e.g., typography,
graphics files size, navigation). 73.17.3 Explain the importance of tags in structuring Web pages. 73.17.4 Discuss the importance of using a descriptive, useful title on a Web page. 73.17.5 Identify naming conventions for Web files. 73.17.6 Save and name Web files. 73.17.7 Identify information in HTML documents that will be ignored by browsers. 73.17.8 Set up an HTML document.
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73.17.9 Format the text of a Web page. 73.17.10 Discuss considerations in selecting a graphics format. 73.17.11 Add graphic elements to a Web page. 73.17.12 Add attributes to a tag for a Web page. 73.17.13 Add hypertext links in a Web page. 73.17.14 Display a document within a Web browser. 73.17.15 Upload a Web page. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 73.18: Identify hardware and software system requirements that match business needs.
Descriptors: 73.18.1 Explain considerations in selecting hardware and software. 73.18.2 Discuss sources for hardware and software system requirement information. 73.18.3 Establish specifications for selecting hardware and software systems. 73.18.4 Determine the venture’s information technology needs.
BIL: Essential
EDU: 10 12 AD P R
Competency 73.19: Develop the skills and knowledge needed to obtain technical support services.
Descriptors: 73.19.1 Use a logical and structured approach to isolate and identify problem sources and
to resolve problems. 73.19.2 Use resources for identifying and resolving problems (e.g., hardware, software,
online). 73.19.3 Use technical language to communicate with support technicians. 73.19.4 Recognize the need to keep up to date technologically.
Business Management Pathway
407
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Explain the influence of the English language on world literature, communications and popular culture. (Acquisition of Vocabulary C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 73.20: Exhibit legal and ethical behaviors when using technologies. Descriptors: 73.20.1 Adhere to the organization’s policies for technology use. 73.20.2 Describe the consequences of illegal and unethical use of technology. 73.20.3 Explain property, privacy, access and accuracy issues pertaining to technology. Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Business Management Pathway
408
Unit 74: Information Management
BIL: Essential
EDU: 10 12 AD P R
Competency 74.1: Apply information literacy skills to the workplace. Descriptors: 74.1.1 Explain legal issues associated with the use of information. 74.1.2 Assess information needs. 74.1.3 Obtain needed information efficiently. 74.1.4 Evaluate the quality and the source of information. 74.1.5 Apply information to accomplish a task. 74.1.6 Store information for future use. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 74.2: Acquire a foundational knowledge of information management to recognize its contribution to a business.
Descriptors: 74.2.1 Discuss the purposes for information management. 74.2.2 Explain the role of ethics in information management. 74.2.3 Explain legal issues associated with information management. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Business Management Pathway
409
BIL: Essential
EDU: 10 12 AD P R
Competency 74.3: Maintain business records. Descriptors: 74.3.1 Describe common business records. 74.3.2 Maintain customer records. 74.3.3 Maintain inventory records. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 74.4: Manage records. Descriptors: 74.4.1 Prepare a filing system appropriate for the media and the documents being stored. 74.4.2 Prepare a retention system appropriate for the media and the documents being
stored. 74.4.3 Identify the best method of records management (e.g., paper, electronic,
geographic, chronological, and alphabetical). 74.4.4 Perform electronic and manual filing operations. 74.4.5 Retrieve files. 74.4.6 Archive information according to retention procedures. 74.4.7 Perform a periodic audit of records (e.g., retention, purge, security, storage
method).
Business Management Pathway
410
BIL: Essential
EDU: 10 12 AD I P
Competency 74.5: Acquire information to guide business decision making. Descriptors: 74.5.1 Describe current business trends. 74.5.2 Monitor internal records for business information. 74.5.3 Conduct an environmental scan to obtain business information. 74.5.4 Utilize statistics functions in spreadsheets to analyze data to assist in decision
making for solving business issues. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Business Management Pathway
411
Data Mining
BIL: Essential
EDU: 10 12 AD P
Competency 74.6: Explain data mining. Descriptors: 74.6.1 Define data mining. 74.6.2 Identify the basic tools and techniques of data mining. 74.6.3 Explain the use of data mining in customer relationship management (CRM). 74.6.4 Identify and select key data needed to measure performance.
BIL: Essential
EDU: 10 12 AD P
Competency 74.7: Apply ethical behaviors to data mining. Descriptors: 74.7.1 Define appropriate security measures for data mining. 74.7.2 Explain the limitations of data mining. 74.7.3 Define the use of permanent detail data for legal or ethical purposes.
BIL: Essential
EDU: 10 12 AD P
Competency 74.8: Use basic data mining techniques to make management decisions. Descriptors: 74.8.1 Identify sources of management information accessible through data mining. 74.8.2 Select appropriate data to mine. 74.8.3 Analyze management data (e.g., promotion, site personalization, product mix). Correlated English Language Arts Academic Content Benchmarks
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Business Management Pathway
412
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Business Management Pathway
413
Unit 75: Knowledge Management
BIL: Essential
EDU: 10 12 AD I P
Competency 75.1: Explore knowledge management. Descriptors: 75.1.1 Describe why knowledge is considered an important asset for organizations. 75.1.2 Distinguish between explicit and tacit knowledge. 75.1.3 Explain why the difference between explicit and tacit knowledge is an important
distinction in knowledge management. 75.1.4 State reasons for implementing knowledge management. 75.1.5 Recognize barriers to knowledge management. 75.1.6 Examine the financial potential of knowledge management to the enterprise. 75.1.7 Describe the role of knowledge workers and their relationship to knowledge
management.
BIL: Essential
EDU: 10 12 AD P
Competency 75.2: Discuss organizational culture and the role of knowledge management.
Descriptors: 75.2.1 Determine how an organization acquires culture. 75.2.2 Explain culture as tacit knowledge. 75.2.3 Explain the importance of organizational culture and its role in implementing
knowledge management.
BIL: Recommended
EDU: 10 12 AD I
Competency 75.3: Determine factors that affect knowledge management implementation.
Descriptors: 75.3.1 Identify cultural assumptions that derail a knowledge management approach. 75.3.2 Identify conditions that create favorable acceptance to knowledge management. 75.3.3 Create new values (rewards and recognitions) that support knowledge sharing.
Business Management Pathway
414
BIL: Essential
EDU: 10 12 AD P
Competency 75.4: Capture and transfer strategic knowledge. Descriptors: 75.4.1 Identify factors that lead to loss of organizational knowledge. 75.4.2 Identify ways of preventing loss of knowledge. 75.4.3 Identify what knowledge is being lost in an organization. 75.4.4 Determine the consequences of knowledge loss. 75.4.5 Find solutions to knowledge loss. 75.4.6 Choose approaches in transferring strategic knowledge.
Business Management Pathway
415
Unit 76: Operations Management
BIL: Essential
EDU: 10 12 AD P R
Competency 76.1: Explain production’s role and function in business. Descriptors: 76.1.1 Explain the concept of production. 76.1.2 Describe production activities. 76.1.3 Describe the importance of production to an organization. 76.1.4 Discuss the importance of understanding the timeframe in which products are
produced. 76.1.5 Identify inputs organizations use for production. 76.1.6 Distinguish between tangible and intangible outputs. 76.1.7 Describe goals of production activities.
BIL: Essential
EDU: 10 12 AD I P
Competency 76.2: Plan production. Descriptors: 76.2.1 Create a master production schedule. 76.2.2 Identify factors affecting a master production schedule. 76.2.3 Forecast production needs. 76.2.4 Analyze product lead time. 76.2.5 Use query reports for problems. 76.2.6 Adjust the long-term plan to maintain continuity. 76.2.7 Prioritize purchase of long lead-time components. 76.2.8 Determine capacity levels so that the master production schedule avoids critical
resource conflicts. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Business Management Pathway
416
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
BIL: Recommended
EDU: 10 12 AD I
Competency 76.3: Integrate product development into the operational process. Descriptors: 76.3.1 Explain the outcome of integrating product development into the operational
processes. 76.3.2 Ensure that product introduction checklists are in place. 76.3.3 Complete a team chart outlining the team’s purpose. 76.3.4 Outline the total product from the customer’s viewpoint. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD I
Competency 76.4: Apply operations management principles and procedures. Descriptors: 76.4.1 Identify methods and tools for designing or redesigning products. 76.4.2 Evaluate a product design process. 76.4.3 Evaluate the effectiveness and efficiency of a production schedule. 76.4.4 Identify factors considered with materials procurement.
Business Management Pathway
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76.4.5 Identify methods of controlling inventory. 76.4.6 Identify inventory control concerns. 76.4.7 Evaluate a system for maintaining inventory. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Demonstrate fluency in operations with real numbers, vectors and matrices, using mental computation or paper and pencil calculations for simple cases and technology for more complicated cases. (Number, Number Sense and Operations D, 11-12)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 76.5: Analyze job costing. Descriptors: 76.5.1 Measure actual vs. estimated costs. 76.5.2 Identify the cost of a job. 76.5.3 Interpret the outcome of job costing. 76.5.4 Establish target costs. 76.5.5 Identify the interaction between operations and accounting. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
Business Management Pathway
418
BIL: Essential
EDU: 10 12 AD I P
Competency 76.6: Implement expense control strategies. Descriptors: 76.6.1 Explain overhead and operating costs. 76.6.2 Explain the employee’s role in expense control. 76.6.3 Control use of supplies. 76.6.4 Negotiate service and maintenance contracts. 76.6.5 Negotiate the lease or purchase of a facility. 76.6.6 Develop expense control plans. 76.6.7 Use budgets to control operations. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 76.7: Maintain property and equipment. Descriptors: 76.7.1 Identify routine activities for maintaining business facilities and equipment. 76.7.2 Plan a maintenance program.
Business Management Pathway
419
Vendor/Supplier Relationships
BIL: Essential
EDU: 10 12 AD P R
Competency 76.8: Describe vendor/supplier relationships. Descriptors: 76.8.1 Explain the importance of good vendor/supplier relationships. 76.8.2 Describe techniques for maintaining vendor/supplier relationships.
BIL: Essential
EDU: 10 12 AD I P
Competency 76.9: Conduct a vendor/supplier search. Descriptors: 76.9.1 Identify ways of locating vendors/suppliers. 76.9.2 Explain use of technology in conducting vendor/supplier searches. 76.9.3 Describe procedures for conducting vendor/supplier searches. 76.9.4 Explain reasons for analyzing a vendor/supplier. 76.9.5 Identify potential vendors/suppliers (e.g., approved, preferred, partnered, certified,
pre-qualified, certifiable and disqualified).
BIL: Essential
EDU: 10 12 AD P
Competency 76.10: Negotiate contracts with vendors/suppliers. Descriptors: 76.10.1 Describe factors that should be negotiated with vendors. 76.10.2 Identify types of discounts that can be negotiated. 76.10.3 Use guidelines in negotiating contracts with vendors. 76.10.4 Describe and write RFPs (requests for proposal).
Business Management Pathway
420
Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 76.11: Select vendors/suppliers of materials or services. Descriptors: 76.11.1 Identify the degree and type of competition and its effects on procurement. 76.11.2 Compare and contrast purchasing from manufacturers versus distributors, large
versus small suppliers and national versus local suppliers. 76.11.3 Explain the regulations and costs that must be considered when comparing
national versus international suppliers and internal versus external suppliers. 76.11.4 Identify the factors that help determine whether existing or new sources are used. 76.11.5 Cite reasons a business may want to choose more than one vendor/supplier. 76.11.6 Use guidelines in choosing a vendor/supplier. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Business Management Pathway
421
BIL: Essential
EDU: 10 12 AD P
Competency 76.12: Evaluate vendors/suppliers. Descriptors: 76.12.1 Determine product, supply and cost requirements. 76.12.2 Establish feedback and review systems. 76.12.3 Determine key supply measures for the end user or customer. 76.12.4 Implement a tracking system to measure suppliers’ performance (e.g., bar code,
manual, electronic [RFID]). Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Supply Chain Management
BIL: Essential
EDU: 10 12 AD I P
Competency 76.13: Explain the concept of supply chain management (SCM). Descriptors: 76.13.1 Identify components of the supply chain. 76.13.2 Explain the benefits of supply chain collaboration. 76.13.3 Explain the advantages and disadvantages of inter-organizational supply chains. 76.13.4 Identify the components that impact supply chains. 76.13.5 Explain integrated operations in supply chains.
Business Management Pathway
422
BIL: Recommended
EDU: 10 12 AD I
Competency 76.14: Evaluate supply chain management. Descriptors: 76.14.1 Evaluate how supply chain management reduces order response times, reduces
inventory requirements, reduces costs, increases revenues and reduces cumulative cycle time.
76.14.2 Evaluate the role of intranets and extranets in supply chain management. 76.14.3 Examine future trends in supply chain management. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Purchasing
BIL: Essential
EDU: 10 12 AD P
Competency 76.15: Explain company purchasing policies. Descriptors: 76.15.1 Explain the importance of company purchasing policies. 76.15.2 Describe types of company purchasing policies. 76.15.3 Explain how purchasing policies enable businesses to obtain the right materials or
services in the right quantities at the right time from the right sources at the right price (e.g., just-in-time).
Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Business Management Pathway
423
BIL: Essential
EDU: 10 12 AD P R
Competency 76.16: Explain the buying process. Descriptors: 76.16.1 Identify steps in the buying process. 76.16.2 Explain factors that indicate the need to make a buying decision. 76.16.3 Explain the importance of the buying process to productivity.
BIL: Essential
EDU: 10 12 AD P
Competency 76.17: Develop a procurement/acquisition plan. Descriptors: 76.17.1 Identify organizational objectives that influence procurement. 76.17.2 Identify operational, marketing, financial and supply strategies that influence
purchasing. 76.17.3 Utilize a short- and long-range materials/services plan. 76.17.4 Explain how standardization, consolidation, outsourcing, partnering and
cooperative purchasing influence procurement plans. 76.17.5 Evaluate a procurement/acquisition plan. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
Business Management Pathway
424
BIL: Essential
EDU: 10 12 AD I P
Competency 76.18: Analyze organizational requirements for purchase requisitions. Descriptors: 76.18.1 Describe types of purchase orders. 76.18.2 Describe common organizational requirements for requisitions. 76.18.3 Identify a company’s socioeconomic commitments as they relate to requisitions
(e.g., environmentally friendly). 76.18.4 Analyze budgetary procedures for requisitions. 76.18.5 Explain common expense allocation processes. 76.18.6 Describe the types of funds used for purchases (e.g., grants, capital). 76.18.7 Analyze priority procedures that businesses use for purchases. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 76.19: Explain competitive bids, quotations and proposals. Descriptors: 76.19.1 Identify the types of solicitations and bids used in procurement. 76.19.2 Discuss general solicitations using commonly accepted procedures. 76.19.3 Identify the regulations (internal and external) that can affect the bidding process. 76.19.4 Identify federal, state and local laws that may be applicable to products. 76.19.5 Describe the types of terms and conditions used in solicitations. 76.19.6 Describe when to use competitive bidding and/or negotiations (vendor managed
inventory [VMI]). 76.19.7 Determine when terms and conditions should be used. 76.19.8 Describe the procedure for canceling solicitations.
Business Management Pathway
425
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 76.20: Describe appropriate methods of procurement. Descriptors: 76.20.1 Identify consignment methods. 76.20.2 Explain the use of blanket orders. 76.20.3 Describe the function of systems contracting. 76.20.4 Describe methods of ordering (e.g., telephone, fax, mail). 76.20.5 Identify the advantages and disadvantages of procurement methods. 76.20.6 Explain stockless buying and inventory systems. 76.20.7 Explain standing orders. 76.20.8 Explain when credit cards and procurement cards are used for purchases. 76.20.9 Explain the concept of Kanban/pull signals. 76.20.10 Describe the process of supplier managed inventory. 76.20.11 Describe the concept of e-procurement and auction processes and associated
costs. 76.20.12 Describe the concept of supplier relationship management. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Business Management Pathway
426
BIL: Essential
EDU: 10 12 AD P
Competency 76.21: Perform a cost/benefit analysis of planned acquisitions. Descriptors: 76.21.1 Calculate direct, indirect and total costs. 76.21.2 Describe purchase price variance. 76.21.3 Discriminate between direct and indirect costs. 76.21.4 Allocate overhead to planned acquisitions. 76.21.5 Calculate life cycle and opportunity costs associated with planned acquisitions. 76.21.6 Describe activity-based costing for procurement. 76.21.7 Apply financial tools (e.g., return on investment, return on assets employed,
return on total assets, margin analysis and profitability) to planned acquisitions. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Solve and graph linear equations and inequalities. (Patterns, Functions and Algebra F, 8-10)
• Solve systems of linear equations involving two variables graphically and symbolically. (Patterns, Functions and Algebra H, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Business Management Pathway
427
BIL: Essential
EDU: 10 12 AD I P
Competency 76.22: Purchase business supplies, equipment and services. Descriptors: 76.22.1 Place orders and reorders. 76.22.2 Maintain an inventory of supplies. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Quality
BIL: Essential
EDU: 10 12 AD I P
Competency 76.23: Describe the crucial components of a quality culture. Descriptors: 76.23.1 Define quality. 76.23.2 Define continuous improvement of the quality process. 76.23.3 Explain reasons businesses focus on quality strategies. 76.23.4 Explain the importance of continuous improvement to business. 76.23.5 Explain strategies that can be implemented to assist in continuous improvement. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Business Management Pathway
428
BIL: Essential
EDU: 10 12 AD P
Competency 76.24: Manage quality achievement. Descriptors: 76.24.1 Explain the importance of management’s commitment to quality achievement. 76.24.2 Describe tools that management can use to improve quality. 76.24.3 Determine the cost implications for quality attainment. 76.24.4 Develop a plan and/or program for achieving of quality. 76.24.5 Develop a measurement system for reporting return on investment (ROI).
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 76.25: Explain quality assurance. Descriptors: 76.25.1 Discuss the current application of quality assurance and total quality management
(e.g., Deming Theory, ISO 9000, 9001). 76.25.2 Discuss the changes brought about by global quality leaders. 76.25.3 Discuss standards and requirements for quality systems (e.g., Baldrige, ISO
9001). 76.25.4 Describe measuring devices used to increase quality in functional areas. 76.25.5 Describe relationships among organizational structures, policies, procedures and
quality assurance. 76.25.6 Discuss successful efforts by industry to improve quality and/or reduce costs. 76.25.7 Discuss the use of benchmarking in quality achievement.
Business Management Pathway
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76.25.8 Identify internal and external customers impacted by quality. 76.25.9 Differentiate between variable and attribute data. 76.25.10 Identify types of control charts. 76.25.11 Explain how statistical techniques are used to control quality (e.g., Six Sigma). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 76.26: Select and employ quality tools. Descriptors: 76.26.1 Describe the characteristics and functions of quality tools. 76.26.2 Select quality tools appropriate to a situation.
BIL: Essential
EDU: 10 12 AD P
Competency 76.27: Implement quality control processes. Descriptors: 76.27.1 Explain factors impacting implementation of quality control measures. 76.27.2 Apply quality tools. 76.27.3 Establish efficient operating systems.
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD I P
Competency 76.28: Produce a quality product and/or service that is consistent with a company’s goals and objectives.
Descriptors: 76.28.1 Consider customer satisfaction in determining product and/or service
characteristics (e.g., usefulness, price, operation, life, reliability, and cost of operation).
76.28.2 Determine reliability factors (e.g., cost, human) for producing a quality product. 76.28.3 Achieve reliability through maintainability, good design and design
simplification. 76.28.4 Test the product and/or service for reliability. 76.28.5 Initiate predictive maintenance procedures. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Business Management Pathway
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Unit 77: Project Management
BIL: Essential
EDU: 10 12 AD I P
Competency 77.1: Describe project management. Descriptors: 77.1.1 Describe common project characteristics. 77.1.2 Describe the role of the project manager. 77.1.3 Describe the interpersonal skills that a successful project manager needs. 77.1.4 Summarize the reasons why an organization would use a project-based plan and
for what purpose. 77.1.5 Define the roles of project stakeholders. 77.1.6 Define common project inputs and outputs. 77.1.7 Explain how a project team meets project requirements. 77.1.8 Describe a project management system.
BIL: Essential
EDU: 10 12 AD I P
Competency 77.2: Describe a project life cycle. Descriptors: 77.2.1 Describe characteristics of a project life cycle. 77.2.2 Explain how project life cycles can vary. 77.2.3 Explain what each life cycle generally defines (e.g., technical work to do, when
the deliverable are to be generated, who is involved in each phase).
BIL: Essential
EDU: 10 12 AD I P
Competency 77.3: Explain standard project management processes. Descriptors: 77.3.1 Identify the stages of project management processes (i.e., initiate, plan, execute,
control, close). 77.3.2 Explain the interrelationships among the project management processes. 77.3.3 Explain selection decisions needed for project management processes.
Business Management Pathway
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BIL: Essential
EDU: 10 12 AD I P
Competency 77.4: Employ processes to initiate a project. Descriptors: 77.4.1 Describe the initiation process. 77.4.2 Describe the types of documentation that are typically generated during the
initiation process. 77.4.3 Explain the purpose for the project charter. 77.4.4 Prepare a preliminary project scope statement. 77.4.5 Determine the project’s economic feasibility. 77.4.6 Determine the project’s goals. 77.4.7 Determine the project’s deliverables. 77.4.8 Determine the project’s process outputs. 77.4.9 Document the project’s constraints. 77.4.10 Document the project’s assumptions. 77.4.11 Determine the project’s strategy. 77.4.12 Identify performance criteria for the project. 77.4.13 Determine the project’s resource requirements. 77.4.14 Set the project’s budget. 77.4.15 Produce formal documents to initiate a project. Correlated English Language Arts Academic Content Benchmarks
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Business Management Pathway
433
BIL: Essential
EDU: 10 12 AD I P
Competency 77.5: Employ processes to plan a project. Descriptors: 77.5.1 Describe the processes needed to plan a project. 77.5.2 Explain the components of a project management plan. 77.5.3 Explain the factors that are considered when determining a project’s scope. 77.5.4 Discuss the purpose for and components of a work breakdown structure (WBS). 77.5.5 Describe the outputs needed for defining and sequencing activities. 77.5.6 Describe the outputs needed for activity resource estimating. 77.5.7 Describe how a schedule is developed. 77.5.8 Determine the information and communication needs of stakeholders. 77.5.9 Explain the importance of human resources planning for a project. 77.5.10 Describe the inputs needed to estimate a project’s cost. 77.5.11 Describe how a cost baseline is reached. 77.5.12 Identify a project’s quality standards and determine how to meet them. 77.5.13 Determine roles, responsibilities and reporting relationships of project team
members. 77.5.14 Determine a project’s risk management activities. 77.5.15 Analyze the effects of potential risks on a project’s objectives. 77.5.16 Develop action plans to reduce threats posed by a project’s risks. 77.5.17 Develop a project procurement plan. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Business Management Pathway
434
BIL: Essential
EDU: 10 12 AD I P
Competency 77.6: Employ processes to execute a project. Descriptors: 77.6.1 Explain the processes needed to execute a project. 77.6.2 Describe variances that can cause re-planning during the execution of a project. 77.6.3 Describe common outputs generated during a project’s execution. 77.6.4 Discuss how quality assurance is performed during a project’s execution. 77.6.5 Create a process for selecting project’s sellers and vendors. 77.6.6 Communicate a project’s progress. Correlated English Language Arts Academic Content Benchmarks
• Give informational presentations that contain a clear perspective; present ideas from multiple sources in logical sequence; and include a consistent organizational structure. (Communication: Oral and Visual E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 77.7: Employ processes to monitor and control a project. Descriptors: 77.7.1 Explain how the monitoring and controlling process functions throughout a
project. 77.7.2 Describe the steps in monitoring and controlling project work (i.e., collecting,
measuring and disseminating information; risk monitoring; status reporting). 77.7.3 Establish integrated change control measures (e.g., approving or rejecting
changes, determining whether changes occurred). 77.7.4 Control changes to a project’s scope and schedule. 77.7.5 Control changes to a project’s budget. 77.7.6 Monitor a project’s results to ensure that relevant standards are met. 77.7.7 Track the team’s performance on a project. 77.7.8 Perform risk monitoring and control tasks. 77.7.9 Prepare a performance report. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Business Management Pathway
435
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 77.8: Employ processes to manage a project’s costs. Descriptors: 77.8.1 Prepare an annual baseline plan budget, broken down by time period, task and
cost. 77.8.2 Develop an estimate of each task’s cost. 77.8.3 Use tools to control the budget and expenses (e.g., project management systems,
spreadsheets, manual and automated financial systems). 77.8.4 Use statistical tools to calculate the probabilities of meeting the project’s costs. 77.8.5 Devise risk management methods to handle cost variances. 77.8.6 Control changes to the project’s budget. 77.8.7 Monitor project changes that affect the budget. 77.8.8 Revise the project’s budget as necessary. 77.8.9 Use cost performance reporting tools to control the project’s expenditures. 77.8.10 Determine which tasks are on or off the baseline budget and whether cash flows
are affected. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Make predictions based on theoretical probabilities and experimental results. (Data Analysis and Probability K, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Business Management Pathway
436
BIL: Essential
EDU: 10 12 AD I P
Competency 77.9: Employ processes to manage a project’s quality. Descriptors: 77.9.1 Determine which quality control standards are relevant to the project. 77.9.2 Develop a quality management plan that quantifies and coordinates the activities
and assesses the effectiveness, efficiency and quality of the system. 77.9.3 Conduct quality assurance activities to ensure that the project will satisfy the
quality standards. 77.9.4 Manage the technical quality of the system by using walkthroughs, reviews,
testing, defect removal, and independent validations and verification. 77.9.5 Act on negative results detected during quality control activities. Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 77.10: Distribute project information. Descriptors: 77.10.1 Determine the information and communication needs of stakeholders (e.g., what
information, when it is needed, how and to whom it should be provided). 77.10.2 Develop a project communications plan. 77.10.3 Make necessary information available to project stakeholders in a concise and
timely fashion (e.g., using verbal, textual and graphical reporting tools). 77.10.4 Use earned value analysis to compare present status with the baseline to forecast
future trends. Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that is legible, follows an appropriate format and uses techniques such as electronic resources and graphics. (Writing Processes F, 8-10)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
Business Management Pathway
437
Correlated Mathematics Academic Content Benchmarks
• Use a variety of mathematical representations flexibly and appropriately to organize, record and communicate mathematical ideas. (Mathematical Processes E, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 77.11: Control project risk. Descriptors: 77.11.1 Develop a risk management plan to document a project’s processes, activities,
milestones and responsibilities. 77.11.2 Assign resources for managing project risk. 77.11.3 Identify internal project risk (i.e., those under the control of the project). 77.11.4 Identify external project risk (i.e., those not under control of the project: economy,
political climate, and other projects). 77.11.5 Use risk management charts, spreadsheets and other tools to evaluate and
prioritize risks. 77.11.6 Communicate a project’s risks and possible results to stakeholders. 77.11.7 Document actual project risk events. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Business Management Pathway
438
BIL: Essential
EDU: 10 12 AD I P
Competency 77.12: Perform project procurement management. Descriptors: 77.12.1 Develop agreements with external project vendors and contractors. 77.12.2 Prepare procurement support documentation (e.g., specifications, statements of
work, requests for information, requests for proposal, evaluation criteria, vendor lists).
77.12.3 Obtain proposals from project vendors/suppliers. 77.12.4 Select a proposal by applying evaluation criteria. 77.12.5 Establish the contract to ensure that all contractual parties are satisfied with the
terms and conditions of the project’s contract. 77.12.6 Control changes and amendments to the project’s procurement contract if changes
are required. 77.12.7 Monitor a contractor’s performance in relation to cost, schedule, scope and
quality. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Business Management Pathway
439
BIL: Essential
EDU: 10 12 AD I P
Competency 77.13: Employ processes to close a project. Descriptors: 77.13.1 Describe the processes needed for closing a project. 77.13.2 Preserve a project’s records and tools. 77.13.3 Document “lessons learned” from the project. 77.13.4 Complete all contracts. 77.13.5 Conduct a post-project audit to ensure that the actuals, risks, general findings and
“lessons learned” are documented and disseminated, to support a continuous learning culture.
Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Business Management Pathway
440
Unit 78: Human Resources Management
BIL: Essential
EDU: 10 12 AD I P
Competency 78.1: Describe human resources management’s functions and importance to an organization.
Descriptors: 78.1.1 Identify responsibilities of the human resources management unit. 78.1.2 Explain the role of ethics in human resources management.
BIL: Essential
EDU: 10 12 AD P R
Competency 78.2: Implement organizational skills to facilitate the work efforts of others. Descriptors: 78.2.1 Delegate work to others. 78.2.2 Schedule employees. 78.2.3 Assist employees with prioritizing work responsibilities.
BIL: Essential
EDU: 10 12 AD I P
Competency 78.3: Coordinate efforts of cross-functional teams to achieve project and company goals.
Descriptors: 78.3.1 Manage collaborative efforts. 78.3.2 Move employees into and out of projects. 78.3.3 Harmonize tasks, projects and employees in the context of business priorities. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Business Management Pathway
441
BIL: Essential
EDU: 10 12 AD I P
Competency 78.4: Analyze staffing issues that impact hiring decisions. Descriptors: 78.4.1 Review company policy for compliance with employment laws and regulations. 78.4.2 Explain how compensation and benefit plans affect recruitment and retention
efforts. 78.4.3 Assess the use of alternative staffing methods (e.g., telecommuting, outsourcing). 78.4.4 Evaluate the impact of the company’s employment policies and procedures on
hiring decisions. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.5: Determine hiring needs. Descriptors: 78.5.1 Describe planning techniques in the hiring process (e.g., succession planning,
forecasting). 78.5.2 Use staffing metrics to assess the effectiveness of hiring decisions (e.g., cost
benefit analysis, costs per hire, selection ratios, and adverse impact). 78.5.3 Evaluate hiring criteria. 78.5.4 Develop a staffing plan. 78.5.5 Establish a file of job openings. 78.5.6 Identify hiring selection criteria (e.g., job descriptions, job competencies). 78.5.7 Establish selection procedures (e.g., interviewing, testing, reference and
background checking). Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Business Management Pathway
442
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.6: Recruit new and existing employees. Descriptors: 78.6.1 Describe recruitment methods and strategies. 78.6.2 Identify recruitment sources (e.g., agencies, Internet, advertising, personal). 78.6.3 Establish selection criteria for recruitment source selection. 78.6.4 Assess the availability of qualified applicants. 78.6.5 Select recruitment methods and sources for a business based on mission, goals
and strategic objectives. 78.6.6 Develop strategies for marketing the organization to potential employees. 78.6.7 Implement recruitment methods. 78.6.8 Apply criteria for evaluating recruitment sources. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.7: Screen job applications and résumés. Descriptors: 78.7.1 Describe the characteristics of an effective employment application. 78.7.2 Establish selection criteria for screening résumés. 78.7.3 Apply selection criteria for screening résumés.
Business Management Pathway
443
Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.8: Interview job applicants. Descriptors: 78.8.1 Demonstrate interview styles and techniques (e.g., panel approach, behavioral,
competency-based). 78.8.2 Identify the legal aspects of interviewing. 78.8.3 Summarize information obtained from an interview. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 78.9: Select new and existing employees for job openings. Descriptors: 78.9.1 Describe the benefits associated with hiring the right employee for the right job. 78.9.2 Compare the hiring process utilized with different job levels. 78.9.3 Explain factors affecting the selection process. 78.9.4 Describe sources of information about job applicants. 78.9.5 Administer selection tests and interpret the results. 78.9.6 Obtain information about job applicants from references. 78.9.7 Apply criteria to select a job applicant for the job opening.
Business Management Pathway
444
BIL: Essential
EDU: 10 12 AD I P
Competency 78.10: Make a job offer. Descriptors: 78.10.1 Describe the elements of hiring offers. 78.10.2 Discuss employee compensation. 78.10.3 Explain contingency factors impacting a job offer (e.g., background checks, drug
testing, physical). 78.10.4 Confirm the job applicant’s interest in accepting the offer. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 78.11: Perform post-offer employment activities. Descriptors: 78.11.1 Discuss the advantages and disadvantages of conducting pre-hiring background
checks and pre-employment drug testing. 78.11.2 Explain differences in staffing of non-U.S. citizens (e.g., visa, Green Card). 78.11.3 Explain the use of employment contracts. 78.11.4 Customize an employment contract for a selected business. 78.11.5 Administer post-employment-offer activities (e.g., completing forms, conducting
background checks). 78.11.6 Review medical examination results. 78.11.7 Provide and assist with employee relocation. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Business Management Pathway
445
On-boarding
BIL: Essential
EDU: 10 12 AD P
Competency 78.12: Orient new employees. Descriptors: 78.12.1 Explain the benefits of new employee orientation. 78.12.2 Identify sources of orientation information. 78.12.3 Describe the content of a new employee orientation program. 78.12.4 Evaluate the effectiveness of new employee orientations. 78.12.5 Identify factors to consider in planning a job orientation program. 78.12.6 Describe procedures for orienting new employees. 78.12.7 Develop and implement new employee orientations. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 78.13: Train new employees. Descriptors: 78.13.1 Explain the role of training. 78.13.2 Differentiate among training provided to employees at different job levels. 78.13.3 Discuss instructional methods and program delivery. 78.13.4 Compare and contrast training methods, programs and techniques. 78.13.5 Select and implement training methods, programs and techniques. 78.13.6 Assess the effectiveness of training. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
Business Management Pathway
446
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 78.14: Identify and administer human resources development. Descriptors: 78.14.1 Differentiate between training and human resources development. 78.14.2 Conduct gap and/or needs analyses to identify human resources development
needs. 78.14.3 Determine issues impacting human resources development (e.g., organizational
culture and policies, societal norms). 78.14.4 Apply human resources development theories. Correlated English Language Arts Academic Content Benchmarks
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.15: Coach employees. Descriptors: 78.15.1 Discuss reasons for coaching employees. 78.15.2 Explain coaching techniques. 78.15.3 Select and apply coaching techniques.
Business Management Pathway
447
Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.16: Recognize and reward employees. Descriptors: 78.16.1 Discuss the relationship between employee recognition and employee morale. 78.16.2 Identify techniques that can be used to recognize and reward employees. 78.16.3 Explain the benefits associated with recognizing and rewarding employees. 78.16.4 Discuss challenges associated with recognizing and rewarding employees. 78.16.5 Explain job factors affecting employee morale. 78.16.6 Describe employee factors that affect employee morale. 78.16.7 Explain management’s role in building employee morale. 78.16.8 Describe ways that management can improve employee morale. 78.16.9 Align employee recognition and reward with particular events and occasions. 78.16.10 Employ recognition and reward techniques.
BIL: Essential
EDU: 10 12 AD I P
Competency 78.17: Supervise staff. Descriptors: 78.17.1 Explain staff supervision techniques. 78.17.2 Discuss the need for ongoing staff supervision. 78.17.3 Monitor staff performance. 78.17.4 Implement staff supervision techniques. Correlated English Language Arts Academic Content Benchmarks
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Business Management Pathway
448
BIL: Essential
EDU: 10 12 AD I P
Competency 78.18: Ensure equitable opportunities for employees. Descriptors: 78.18.1 Explain how the U.S. work force has changed from being described as a “melting
pot” to a “salad bowl”. 78.18.2 Cite demographic factors that have created diversity in the work force and in the
workplace. 78.18.3 Identify attitudinal factors that have created diversity in the work force and in the
workplace. 78.18.4 Describe legislative factors that promote and protect diversity in the work force
and in the workplace. 78.18.5 Explain the importance of managing diversity in the workplace. 78.18.6 Describe goals for managing diversity in the workplace. 78.18.7 Explain how the characteristics of a business affect the ways diversity is
managed. 78.18.8 Compare benefits and challenges of diverse staffing. 78.18.9 Assess diversity strategies. 78.18.10 Explain procedures for providing an equitable work environment for employees. 78.18.11 Assess equity of opportunities provided to employees. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.19: Assess employee performance. Descriptors: 78.19.1 Explain purposes for employee performance assessments. 78.19.2 Identify factors to consider when assessing employee performance. 78.19.3 Describe types of employee assessments. 78.19.4 Explain considerations in assessing employee performance. 78.19.5 Research the legal consequences of using performance appraisals to terminate or
demote employees. 78.19.6 Explain procedures for assessing employee performance.
Business Management Pathway
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78.19.7 Implement periodic, informal performance appraisals. 78.19.8 Assist supervisors and employees in recognizing the goals of a performance
appraisal. 78.19.9 Use performance appraisal tools. 78.19.10 Demonstrate procedures for assessing employee performance. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.20: Discipline employees. Descriptors: 78.20.1 Distinguish between preventive and corrective discipline. 78.20.2 Discuss progressive discipline and the levels of punitive measures involved. 78.20.3 Compare and contrast standard business disciplinary practices (e.g.,
administrative leave, termination). 78.20.4 Explain reasons for disciplining employees. 78.20.5 Identify factors that affect decisions for employee discipline and the level of
punishment. 78.20.6 Examine the relationship between the effectiveness of performance appraisals and
employee discipline. 78.20.7 Describe when employees should be disciplined. 78.20.8 Explain the consequences of disciplining employees. 78.20.9 Discuss legal restrictions on disciplining employees. 78.20.10 Explain guidelines for disciplining employees. 78.20.11 Implement guidelines for disciplining employees. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Business Management Pathway
450
BIL: Recommended
EDU: 10 12 AD I P
Competency 78.21: Implement dispute resolution policies and procedures. Descriptors: 78.21.1 Handle employee complaints and grievances. 78.21.2 Employ conflict resolution techniques to resolve employee internal complaints. 78.21.3 Participate in resolving employee complaints filed with federal, state and local
agencies. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.22: Determine and follow procedures prior to dismissing or firing employees.
Descriptors: 78.22.1 Identify reasons for dismissing or firing employees. 78.22.2 Discuss steps to be taken prior to dismissing or firing an employee (e.g.,
documentation). 78.22.3 Identify and adhere to procedures prior to dismissing or firing employees. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 78.23: Determine the strategic importance of the employee exit. Descriptors: 78.23.1 Identify major forms of employee exit from an organization. 78.23.2 Determine distinctions among different types of employee exit. 78.23.3 Evaluate the implications of each form of employee exit.
BIL: Essential
EDU: 10 12 AD I P
Competency 78.24: Adhere to employment-at-will regulations. Descriptors: 78.24.1 Define employment at will. 78.24.2 Research federal, state and local legislation that governs employee exits (e.g.,
Warren Act, COBRA). 78.24.3 Determine exceptions to and examples of employment at will. 78.24.4 Follow employment at will procedures when releasing staff. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.25: Release staff due to layoffs. Descriptors: 78.25.1 Determine the outcomes of using layoffs to increase an organization’s
productivity. 78.25.2 Identify procedures for layoffs. 78.25.3 Identify tactics for reducing work force size.
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78.25.4 Determine legal constraints associated with layoffs. 78.25.5 Identify out-placement procedures and activities used during layoffs. 78.25.6 Follow procedures for releasing staff due to layoffs. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.26: Terminate staff for cause. Descriptors: 78.26.1 Discuss legal requirements for terminating staff for cause. 78.26.2 Identify documentation requirements when terminating staff for cause. 78.26.3 Ensure that appropriate measures have been taken to ensure the legality of
employee termination. 78.26.4 Discuss procedures for protecting the security of the business when dismissing
employees. 78.26.5 Identify proactive methods for managing termination for cause. 78.26.6 Implement company guidelines for terminating employee for cause. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 78.27: Conduct employee exit activities. Descriptors: 78.27.1 Explain the purposes for exit interviews. 78.27.2 Determine questions to ask during exit interviews. 78.27.3 Recognize drivers of terminations, downsizing and outplacement activities. 78.27.4 Ensure employee understanding of laws applicable to employee termination (e.g., voluntary, involuntary, final pay and state requirements). 78.27.5 Discuss the need to use integrity and compassion when terminating employees. 78.27.6 Explain the employee exit process to the employee (e.g., unemployment insurance
claim response). 78.27.7 Conduct an exit interview. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.28: Explain the roles of labor and management. Descriptors: 78.28.1 Explain unfair labor practices. 78.28.2 Explain the historical roles of the labor movement in the United States, including
how organized labor operates. 78.28.3 Describe historical examples of labor negotiations. 78.28.4 Define collective bargaining. 78.28.5 Explain employees’ right to bargain collectively. 78.28.6 Discuss conflict resolution skills in the collective bargaining process. 78.28.7 Recognize the impact of union organizing activity. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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BIL: Essential
EDU: 10 12 AD I P
Competency 78.29: Discuss employee and labor relations issues. Descriptors: 78.29.1 Explain individual employment rights issues and practices. 78.29.2 Discuss workplace behavior issues and practices (e.g., absenteeism, discipline). 78.29.3 Discuss public sector labor relations issues and practices. 78.29.4 Discuss expatriation and repatriation issues and practices for international
assignments.
BIL: Essential
EDU: 10 12 AD I P
Competency 78.30: Evaluate strategies for building cooperative employer-employee relationships.
Descriptors: 78.30.1 Develop employee relations programs that will create a positive, high-
performance organizational culture. 78.30.2 Measure the effectiveness of employee relations activities. 78.30.3 Describe ways companies establish cooperation between employees and
management (e.g., alternate work schedules, work teams, employee involvement, flexible work arrangements).
78.30.4 Assist with developing work rules. 78.30.5 Differentiate between job enrichment and job enhancement and how they support
employer-employee relationship goals. 78.30.6 Assess employee attitudes, opinions and satisfaction (e.g., opinion surveys,
attitude surveys, focus groups, climate assessments). 78.30.7 Apply employee assessment data in developing policies, procedures and activities
that build employer-employee cooperation. 78.30.8 Evaluate the effectiveness of policies, procedures and activities that build
employer-employee cooperation. 78.30.9 Employ techniques for facilitating positive employee relations (small group
facilitation, dispute resolution, site-based management committees). Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
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Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Design and perform a statistical experiment, simulation or study; collect and interpret data; and use descriptive statistics to communicate and support predictions and conclusions. (Data Analysis and Probability C, 11-12)
Compensation and Benefits
BIL: Essential
EDU: 10 12 AD I P
Competency 78.31: Coordinate compensation and benefit systems with management goals.
Descriptors: 78.31.1 Determine factors that constitute an effective compensation system. 78.31.2 Compare and contrast the components of a compensation system. 78.31.3 Describe the costs and benefits of employee compensation packages. 78.31.4 Describe the effects of compensation plans on company profits. 78.31.5 Explain common compensation concepts (e.g., market analysis and pay structures,
variable pay methods, executive compensation, non-cash compensation). 78.31.6 Explain the differences between incentives and bonuses. 78.31.7 Comply with the federal, state and local compensation and benefit laws (e.g., Fair
Labor Standards Act [FLSA], Family Medical Leave Act [FMLA], Employee Retirement Income Security Act [ERISA], and Consolidated Omnibus Budget Reconciliation Act [COBRA]).
78.31.8 Identify new or emerging compensation, pre-tax and benefit issues (e.g., health care system changes, company stock risks in retirement plans).
78.31.9 Evaluate compensation policies to ensure that they are positioning the organization internally and externally according to the organization’s strategic objectives.
78.31.10 Evaluate the benefits program to ensure that it is positioning the organization internally and externally according to the organization’s strategic objectives.
78.31.11 Compare and contrast international compensation laws and practices (e.g., compensation, socialized medicine, mandated retirement).
78.31.12 Communicate the compensation and benefits plan and policies to the work force. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
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• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 78.32: Calculate wages and benefits. Descriptors: 78.32.1 Maintain payroll register and individuals’ earnings records and tax information. 78.32.2 Complete employer’s quarterly federal tax return. 78.32.3 Calculate fringe benefits. 78.32.4 Calculate wage and salary increase plans (e.g., cost of living allowance [COLA],
merit increases, profit sharing).
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 78.33: Analyze compensation functions. Descriptors: 78.33.1 Explain compensation policies and procedures. 78.33.2 Identify criteria used by compensation professionals to research, evaluate and
select a payroll system. 78.33.3 Research company payroll systems.
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78.33.4 Identify payroll functions. 78.33.5 Analyze pay rates based on internal worth and external market conditions. 78.33.6 Identify pay structures (e.g., hourly, salaried, commission). 78.33.7 Determine the pay grade of a job. 78.33.8 Conduct a job analysis (i.e., job description, competitive market analysis, internal
pay range). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquistion of Vocabulary F, 8-10; Aquistion of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Business Management Pathway
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BIL: Recommended
EDU: 10 12 AD I R
Competency 78.34: Analyze benefits function. Descriptors: 78.34.1 Explain benefit plans (e.g., health insurance, life insurance, retirement plans,
educational assistance, and health club). 78.34.2 Describe the most commonly used benefit programs (e.g., cafeteria style,
traditional group plans). 78.34.3 Conduct a benefits needs assessment. 78.34.4 Investigate and select benefit plans in accordance with an organization’s strategic
objectives. 78.34.5 Identify the most common retirement plans. 78.34.6 Explain the strategic factors that go into designing a retirement plan for a
company (e.g., vesting strategies designed to enhance retention). 78.34.7 Research policies and procedures for a benefit plan. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
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BIL: Essential
EDU: 10 12 AD P
Competency 78.35: Implement organizational development strategies.
Descriptors 78.35.1 Define organizational development. 78.35.2 Discuss the role of organizational reflection in organizational development. 78.35.3 Explain the relationship of system improvement and organizational development. 78.35.4 Describe planning tools used in organizational development. 78.35.5 Explain the use of self-analysis in organizational development. 78.35.6 Discuss employee involvement strategies in organizational development. 78.35.7 Describe the contributions of organizational development to a business. 78.35.8 Explain organizational development theories and applications. 78.35.9 Use organizational development strategies.
BIL: Essential
EDU: 10 12 AD P
Competency 78.36: Apply organizational strategic planning and policy-making processes. Descriptors: 78.36.1 Identify how Human Resources can participate as a partner in the organization’s
strategic planning process. 78.36.2 Establish strategic relationships with individuals and teams in the organization to
influence organizational decision making. 78.36.3 Facilitate activities that enable implementing strategic management processes. 78.36.4 Evaluate Human Resource’s contribution to organizational effectiveness,
including assessment, design, implementation and evaluation of activities with respect to strategic and organizational objectives.
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Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Employee Health and Safety Programs
BIL: Essential
EDU: 10 12 AD P
Competency 78.37: Evaluate employee health and safety programs. Descriptors: 78.37.1 Develop and select injury and occupational illness prevention programs. 78.37.2 Design injury and occupational illness prevention programs. 78.37.3 Develop and select safety training and incentive programs. 78.37.4 Evaluate the effectiveness of safety prevention, training and incentive programs. 78.37.5 Implement workplace injury and occupational illness procedures. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
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BIL: Recommended
EDU: 10 12 AD I P
Competency 78.38: Identify employee fitness and wellness programs. Descriptors: 78.38.1 Describe goals and services of an employee fitness and wellness program. 78.38.2 Explain types of fitness and wellness programs offered by businesses. 78.38.3 Describe health and wellness program elements needed for the organization. 78.38.4 Discuss the benefits of a fitness and wellness program to both an employee and
the organization. 78.38.5 Assess businesses’ employee wellness programs. 78.38.6 Identify criteria that occupational health and safety professionals use in evaluating
the effectiveness of employee participation in fitness and wellness program. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Postsecondary
Human Resources Management Specialty
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Postsecondary Human Resources Management Specialty
Unit 79: Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 79.1: Describe business management. Descriptors: 79.1.1 Explain the purpose of management in business organizations (e.g., leader,
manager, organizer, spokesperson, problem solver). 79.1.2 Describe functions of management (e.g., planning, leading, organizing,
delegating, controlling). 79.1.3 Identify management levels and their roles in the organization. 79.1.4 Discuss management theories. 79.1.5 Compare and contrast management styles. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 79.2: Discuss the integration of management functions into an organization. Descriptors: 79.2.1 Discuss the importance of vision, mission and goal setting within the context of
the business environment. 79.2.2 Describe the role of the strategic planning process within an organization. 79.2.3 Explain how management uses resources in the organizing process to accomplish
goals. 79.2.4 Discuss management skills necessary for leading and directing at various
management levels. 79.2.5 Discuss the importance of the evaluating and controlling function in the business
environment. 79.2.6 Describe the impact that employment and social laws may have on leading and
managing business.
Postsecondary Human Resources Management Specialty
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BIL: Essential
EDU: 10 12 AD P R
Competency 79.3: Demonstrate management skills and responsibilities. Descriptors: 79.3.1 Apply management functions that are needed to complete a given task. 79.3.2 Develop effective business goals (e.g., specific, measurable, achievable, realistic,
time bound). Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 79.4: Develop change management programs. Descriptors: 79.4.1 Describe factors and elements of change management programs and activities. 79.4.2 Describe problems in change management program execution. 79.4.3 Develop key performance indicators and measurements to use with change
management programs. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
Postsecondary Human Resources Management Specialty
465
BIL: Essential
EDU: 10 12 AD I P
Competency 79.5: Establish benchmarks. Descriptors: 79.5.1 Discuss performance measurements that can be used in benchmarking. 79.5.2 Collect information from key business and industry sources about their practices
and developments. 79.5.3 Interpret information about industry practices and developments. 79.5.4 Establish relationships and alliances with key individuals and groups to share best
practices. 79.5.5 Set benchmarks. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 79.6: Participate in strategic planning and policymaking. Descriptors: 79.6.1 Collect information and feedback to help assess the organization’s strategic
planning and policymaking processes. 79.6.2 Interpret information about an organization’s operations from internal sources to
participate in strategic planning and policymaking. 79.6.3 Interpret information related to the general business environment, industry
practices and developments, and technological developments from external sources in order to participate in strategic planning and policymaking (e.g., publications, government documents, media and trade organizations).
Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Postsecondary Human Resources Management Specialty
466
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 79.7: Evaluate the results of business goals and objectives. Descriptors: 79.7.1 Identify programs and processes for improving business results. 79.7.2 Discuss alternative actions to take when goals are not met for a specific reason
(e.g., changing goals, changing strategies). 79.7.3 Select an alternative that best matches the business need. 79.7.4 Effectively implement the new program or process. 79.7.5 Measure the effectiveness of the new program or process. Correlated Mathematics Academic Content Benchmarks
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 79.8: Analyze cost/profit relationships to guide business decision making. Descriptors: 79.8.1 Explain the concept of productivity. 79.8.2 Analyze the effects of government expenditures and tax policies on productivity. 79.8.3 Analyze the impact of specialization/division of labor on productivity. 79.8.4 Explain the economic concepts of efficiency and equity. 79.8.5 Explain the concept of organized labor and business.
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79.8.6 Explain the impact of the law of diminishing returns. 79.8.7 Describe the concept of economies of scale. 79.8.8 Describe cost/benefit analysis. 79.8.9 Determine relationships among total revenue, marginal revenue, output and profit. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Describe and interpret rates of change from graphical and numerical data. (Patterns, Functions and Algebra J, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
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Unit 80: Entrepreneurship
BIL: Essential
EDU: 10 12 AD I P R
Competency 80.1: Employ entrepreneurial discovery strategies to generate feasible ideas for business ventures.
Descriptors: 80.1.1 Explain the need for entrepreneurial discovery strategies to generate feasible ideas
for business ventures. 80.1.2 Discuss the entrepreneurial discovery processes. 80.1.3 Assess global trends and opportunities. 80.1.4 Identify opportunities for venture creation. 80.1.5 Assess opportunities for venture creation. 80.1.6 Describe idea-generation methods. 80.1.7 Generate venture ideas. 80.1.8 Determine the feasibility of ideas. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Postsecondary Human Resources Management Specialty
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BIL: Essential
EDU: 10 12 AD I R P
Competency 80.2: Develop concept for new business venture to evaluate its success potential.
Descriptors: 80.2.1 Describe entrepreneurial planning considerations. 80.2.2 Explain tools used by entrepreneurs for venture planning. 80.2.3 Assess start-up requirements. 80.2.4 Assess risks associated with the venture. 80.2.5 Describe external resources useful to entrepreneurs during concept development. 80.2.6 Assess the need for using external resources for concept development. 80.2.7 Describe strategies for protecting intellectual property. 80.2.8 Identify business plan components. 80.2.9 Use components the of business plan to define the venture idea. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
Postsecondary Human Resources Management Specialty
470
BIL: Essential
EDU: 10 12 AD I P
Competency 80.3: Determine needed resources for a new business venture to contribute to its startup viability.
Descriptors: 80.3.1 Distinguish between debt and equity financing for venture creation. 80.3.2 Describe processes used to acquire adequate financial resources for venture
creation and startup. 80.3.3 Select sources of financing venture creation and startup. 80.3.4 Explain factors to consider in determining a venture’s human resources needs. 80.3.5 Explain considerations in decidingion to hire staff. 80.3.6 Describe considerations in selecting capital resources. 80.3.7 Investigate capital resources needed for the venture. 80.3.8 Assess the costs and benefits associated with resources. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 80.4: Investigate launch strategies. Descriptors: 80.4.1 Use external resources to supplement entrepreneur’s expertise. 80.4.2 Explain the complexity of business operations. 80.4.3 Evaluate risk-taking opportunities.
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80.4.4 Explain the need for business systems and procedures. 80.4.5 Describe interrelationships of organizational models (e.g., line, line and staff,
functional). 80.4.6 Describe line versus staff departments and the authority relationship between
them. 80.4.7 Describe the use of operating procedures. 80.4.8 Explain methods and/or processes for organizing work flow. 80.4.9 Develop a product and/or service. 80.4.10 Use creative problem solving in business activities and decisions. 80.4.11 Explain the impact of resource productivity on venture success. 80.4.12 Create processes for ongoing opportunity recognition. 80.4.13 Develop a plan for investing resources into improving current products or creating
new ones. 80.4.14 Adapt to changes in the business environment. Correlated English Language Arts Academic Content Benchmarks
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Formulate a problem or mathematical model in response to a specific need or situation, determine information required to solve the problem, choose method for obtaining this information, and set limits for acceptable solution. (Mathematical Processes A, 8-10)
Postsecondary Human Resources Management Specialty
472
BIL: Essential
EDU: 10 12 AD I P
Competency 80.5: Select harvesting strategies to identify the entrepreneur’s role in the business venture.
Descriptors: 80.5.1 Explain the need for continuation planning. 80.5.2 Describe methods of venture harvesting. 80.5.3 Evaluate options for continued venture involvement. 80.5.4 Develop exit strategies. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Postsecondary Human Resources Management Specialty
473
Unit 81: Marketing
BIL: Essential
EDU: 10 12 AD I P R
Competency 81.1: Describe marketing’s role and function in business. Descriptors: 81.1.1 Explain marketing and its importance in a global economy. 81.1.2 Discuss the marketing concept. 81.1.3 Describe marketing functions and related activities. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 81.2: Acquire foundational knowledge of customer, client and business behavior.
Descriptors: 81.2.1 Identify factors that motivate customers, clients and businesses. 81.2.2 Explain customer, client and business buying behavior. 81.2.3 Discuss levers employees can use to motivate and inspire customer, client and
business decision making.
BIL: Essential
EDU: 10 12 AD P R
Competency 81.3: Explain the company’s unique selling proposition to recognize what sets the company apart from its competitors.
Descriptors: 81.3.1 Identify the company’s unique selling proposition. 81.3.2 Identify internal and external service standards.
Postsecondary Human Resources Management Specialty
474
BIL: Essential
EDU: 10 12 AD I P
Competency 81.4: Reinforce the company’s image to exhibit the company’s brand promise.
Descriptors: 81.4.1 Discuss the relationship between employee performance and company image. 81.4.2 Identify the company’s brand promise. 81.4.3 Determine ways of delivering the company’s brand promise through employee
performance.
Postsecondary Human Resources Management Specialty
475
Unit 82: Customer Relationship Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 82.1: Foster positive customer relations to enhance company image. Descriptors: 82.1.1 Describe positive customer relations. 82.1.2 Demonstrate a customer service mindset. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 82.2: Respond appropriately to customers. Descriptors: 82.2.1 Reinforce service orientation through communication. 82.2.2 Respond to customer inquiries. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 82.3: Resolve conflicts with and for customers to encourage repeat business. Descriptors: 82.3.1 Handle difficult customers. 82.3.2 Handle customer complaints.
Postsecondary Human Resources Management Specialty
476
Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 82.4: Explain management’s role in customer relations. Descriptors: 82.4.1 Describe management’s role in developing policies that will impact customer
relations. 82.4.2 Explain types of policies that affect customer relations. 82.4.3 Discuss methods for collecting customer feedback. 82.4.4 Describe techniques and strategies for rewarding effective customer relationships.
Postsecondary Human Resources Management Specialty
477
Unit 83: Business Law
BIL: Essential
EDU: 10 12 AD I P R
Competency 83.1: Examine the foundation of United States law. Descriptors: 83.1.1 Explain why laws exist. 83.1.2 Describe the role of the U.S. Constitution in business law. 83.1.3 Describe the role of the Supreme Court. 83.1.4 Discuss the nature of law. 83.1.5 Describe the sources of law in the United States (e.g., the legislature, the
executive, the judiciary and administrative agencies). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Explain how the U.S. Constitution has evolved including its philosophical foundations, amendments and court interpretations. (Government B, 11-12)
BIL: Recommended
EDU: 10 12 AD P R
Competency 83.2: Explore laws in a global marketplace. Descriptors: 83.2.1 Describe the sources of international law. 83.2.2 Describe import and export trade regulations. 83.2.3 Explain the impact of jurisdictions on legal rights. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Postsecondary Human Resources Management Specialty
478
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Recommended
EDU: 10 12 AD P R
Competency 83.3: Describe how businesses use the litigation process. Descriptors: 83.3.1 Determine how a business decides when to consult an attorney. 83.3.2 Describe the different stages of the litigation process and how these stages affect
the business. 83.3.3 Describe alternatives to litigation for settling disputes.
BIL: Essential
EDU: 10 12 AD P R
Competency 83.4: Describe the functions of contracts. Descriptors: 83.4.1 Identify the required elements creating a contract. 83.4.2 Describe the requirements for a contract to be enforceable. 83.4.3 Identify ways a contract can be discharged. 83.4.4 Describe breach of contract. 83.4.5 Explain remedies for when a breach of contract occurs. 83.4.6 Discuss legal issues associated with electronic contracts and other online
concerns. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Postsecondary Human Resources Management Specialty
479
BIL: Essential
EDU: 10 12 AD I P
Competency 83.5: Explain the concept of torts. Descriptors: 83.5.1 Explain how a tort is different from a breach of contract or a crime. 83.5.2 Explain why knowledge of tort law is important in business (e.g., businesses
harmed by wrongful conduct can sue to recover damages; businesses may be liable for damage done to others).
83.5.3 Classify torts as intentional, negligent or strict liability. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 83.6: Describe sales and lease agreements. Descriptors: 83.6.1 Discuss the formation of contracts for the sale and lease of goods. 83.6.2 Discuss laws that govern contracts for international sale of goods. 83.6.3 Describe title and risk of loss. 83.6.4 Identify types of warranties and how each may be excluded or modified. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Postsecondary Human Resources Management Specialty
480
BIL: Essential
EDU: 10 12 AD I P
Competency 83.7: Explore the regulatory environment of U.S. businesses. Descriptors: 83.7.1 Discuss the legal considerations of debtor-creditor relationships. 83.7.2 Explain the importance of regulatory agencies. 83.7.3 Discuss employment relationships. 83.7.4 Explain the role of equal opportunity employment. 83.7.5 Discuss the impact of environmental law on businesses. 83.7.6 Discuss types of workplace regulations (e.g., OSHA, ADA). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of printand electronic text by responding to questions (e.g., literal, inferential and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 83.8: Describe consumers’ rights and responsibilities. Descriptors: 83.8.1 List services provided by consumer protection agencies. 83.8.2 Identify laws that protect consumers. 83.8.3 Identify reasons for bankruptcy laws. 83.8.4 Describe different forms of bankruptcy.
Postsecondary Human Resources Management Specialty
481
BIL: Essential
EDU: 10 12 AD I P
Competency 83.9: Explain the impact of tax laws and regulations on businesses. Descriptors: 83.9.1 Explain tax regulations affecting business. 83.9.2 Explain business’ tax reporting requirements. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies in a mixed economy. (Economics D, 11-12)
• Obtain and evaluate information from public records and other sources related to a public policy issue. (Social Studies Skills and Methods A, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 83.10: Discuss property and the available means to protect it. Descriptors: 83.10.1 Identify examples of real property and personal property. 83.10.2 Discuss bailment issues. 83.10.3 Describe the respective duties of landlords and tenants.
Postsecondary Human Resources Management Specialty
482
Unit 84: Risk Management
BIL: Essential
EDU: 10 12 AD I P
Competency 84.1: Explain types of risk. Descriptors: 84.1.1 Identify types of risks to a business or a project (i.e., political, regulatory, cultural,
global, environmental, financial). 84.1.2 Explain how risk affects a business or a project. 84.1.3 Explain common workplace security risks (e.g., theft, corporate espionage,
vandalism, technology, violence). 84.1.4 Identify workplace incident and emergency response risks (e.g., natural disasters,
safety threats). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 84.2: Abide by risk management policies and procedures for technology. Descriptors: 84.2.1 Adhere to security policies for technology (e.g., acceptable use policy, Web page
policies). 84.2.2 Apply ergonomic techniques to technology tasks. 84.2.3 Adhere to federal and state laws that apply to technological security including
laws pertaining to computer crime, fraud and abuse. 84.2.4 Follow procedures used to restart and recover from computer problems (e.g.,
system failure, virus infection). 84.2.5 Follow policies regarding controls for preventing loss of data integrity and other
information resources. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Postsecondary Human Resources Management Specialty
483
BIL: Essential
EDU: 10 12 AD I P
Competency 84.3: Recommend a security plan for a business. Descriptors: 84.3.1 Identify how security plans protect employees and companies from liability. 84.3.2 Compare and contrast different security plans used in business. 84.3.3 Select and recommend a company security plan. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 84.4: Recommend an incident response plan for a business. Descriptors: 84.4.1 Identify how incident response plans protect employees and companies from
liability. 84.4.2 Compare and contrast different incident response plans used in business. 84.4.3 Select and recommend a company incident response plan. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Postsecondary Human Resources Management Specialty
484
BIL: Essential
EDU: 10 12 AD I P
Competency 84.5: Recommend a business recovery plan. Descriptors: 84.5.1 Identify how business recovery plans protect employees and companies from
liability. 84.5.2 Compare and contrast different business recovery plans. 84.5.3 Select and recommend a business recovery plan. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Social Studies Academic Content Benchmarks • Critique data and information to determine the adequacy of support for conclusions.
(Social Studies Skills and Methods B, 11-12) BIL: Recommended
EDU: 10 12 AD I P R
Competency 84.6: Determine potential business threats and opportunities to protect and foster a business’ financial well-being.
84.6.2 Identify types of threats that occur in the workplace. 84.6.3 Describe the importance of being prepared to deal with workplace threats. 84.6.4 Explain steps to take to deal with workplace threats. 84.6.5 Explain measures that can be taken to prevent workplace threats. 84.6.6 Develop procedures for dealing with workplace threats. 84.6.7 Identify types of unsafe conditions in a business environment. 84.6.8 Describe the importance of fire prevention programs. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD P
Competency 84.7: Develop risk management policies. Descriptors: 84.7.1 Identify potential security issues. 84.7.2 Align risk management techniques with risks.
Postsecondary Human Resources Management Specialty
485
84.7.3 Establish policies for protecting company information and intangibles. 84.7.4 Establish policies for maintaining a non-hostile work environment. 84.7.5 Establish policies and procedures for maintaining physical security of the work
environment. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Recommended
EDU: 10 12 AD P
Competency 84.8: Transfer business risk. Descriptors: 84.8.1 Evaluate appropriate levels of insurance for a business. 84.8.2 Obtain insurance coverage. Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 84.9: Implement security policies and procedures. Descriptors: 84.9.1 Identify security risks. 84.9.2 Explain routine security precautions. 84.9.3 Follow established security procedures and policies. 84.9.4 Protect company information and intangibles. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Postsecondary Human Resources Management Specialty
486
BIL: Essential
EDU: 10 12 AD P R
Competency 84.10: Adhere to health and safety regulations. Descriptors: 84.10.1 Describe health and safety regulations in business. 84.10.2 Identify internal noncompliance with business health and safety regulations. 84.10.3 Describe the role of OSHA in company safety. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 84.11: Implement safety procedures Descriptors: 84.11.1 Follow instructions for using equipment, tools and machinery. 84.11.2 Follow safety precautions. 84.11.3 Maintain a safe work environment. 84.11.4 Explain procedures for handling accidents. 84.11.5 Handle and report emergency situations. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Postsecondary Human Resources Management Specialty
487
BIL: Essential
EDU: 10 12 AD I P
Competency 84.12: Determine needed policies and procedures to protect employee and customer safety.
Descriptors: 84.12.1 Identify potential safety issues. 84.12.2 Establish safety policies and procedures. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Postsecondary Human Resources Management Specialty
488
Unit 85: Communication Skills
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.1: Explain effective communications. Descriptors: 85.1.1 Explain the importance of effective communication in business. 85.1.2 Identify barriers to effective communication. 85.1.3 Describe techniques for overcoming barriers to effective communication. 85.1.4 Discuss issues involving digital and/or electronic communications (e.g., lack of
body language, potential for forwarding information).
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.2: Apply active listening skills. Descriptors: 85.2.1 Explain communication techniques that support and encourage a speaker. 85.2.2 Use paraphrasing strategies. 85.2.3 Summarize another person’s key points. 85.2.4 Probe to clarify the speaker’s thinking. 85.2.5 Use body language to show interest in what a speaker is saying. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.3: Apply appropriate verbal skills in business situations. Descriptors: 85.3.1 Explain characteristics of effective verbal communications. 85.3.2 Describe how nonverbal communication affects verbal messages.
Postsecondary Human Resources Management Specialty
489
85.3.3 Interpret others’ nonverbal cues. 85.3.4 Explain the importance of voice in communicating with others. 85.3.5 Identify situations in which employees need to address others in a businesslike
manner. 85.3.6 Address people properly. 85.3.7 Participate in staff meetings. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Analyze the techniques used by speakers and media to influence an audience, and evaluate the effect this has on the credibility of a speaker or media message. (Communication: Oral and Visual B, 8-10)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.4: Make oral presentations. Descriptors: 85.4.1 Identify occasions when oral presentations are required. 85.4.2 Explain the importance of communication skills in oral presentations (e.g.,
speaking clearly, using correct grammar, using appropriate gestures with audience contact).
85.4.3 Describe characteristics of effective oral presentations. 85.4.4 Discuss the role of visual support in making oral presentations. 85.4.5 Demonstrate procedures for making oral presentations. 85.4.6 Use technology to enhance oral presentations. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
Postsecondary Human Resources Management Specialty
490
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.5: Utilize effective written communication. Descriptors: 85.5.1 Explain the importance of effective written communications. 85.5.2 Identify types of written communication used in business. 85.5.3 Identify characteristics of effective written communication (e.g., brevity,
neatness, accuracy). 85.5.4 Select and utilize appropriate formats for professional writing. 85.5.5 Plan, edit and revise written work consistent with professional standards. 85.5.6 Write business letters. 85.5.7 Write informational messages. 85.5.8 Write inquiries. 85.5.9 Write persuasive messages. 85.5.10 Write executive summaries. 85.5.11 Prepare simple written reports. 85.5.12 Prepare complex written reports. 85.5.13 Write proposals. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to revise content, organization and style, and to improve word choice, sentence variety, clarity and consistency of writing. (Writing Processes C, 11-12)
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
• Write a persuasive piece that states a clear position, includes relevant information and offers compelling evidence in the form of facts and details. (Writing Applications E, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Postsecondary Human Resources Management Specialty
491
BIL: Essential
EDU: 10 12 AD P R R
Competency 85.6: Use proper grammar and vocabulary. Descriptors: 85.6.1 Use correct subject/verb agreement in sentences. 85.6.2 Use correct noun/pronoun agreement in sentences. 85.6.3 Use correct use of adverbs and adjectives in sentences. 85.6.4 Use correct word usage in sentences. 85.6.5 Explain the importance of a technical vocabulary. 85.6.6 Explain the consequences of excessive use of jargon. 85.6.7 Explain the relationship of business success to proper grammar. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate understanding of the grammatical conventions of the English language. (Writing Conventions C, 8-10, Writing Conventions C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.7: Communicate using telecommunications tools. Descriptors: 85.7.1 Describe proper verbal skills needed for handling telephone calls. 85.7.2 Explain standard procedures for handling telephone calls in a businesslike manner
(e.g., professionalism, consider inflection in voice, attitude conveyed). 85.7.3 Identify company policies regarding use of telecommunications tools (telephone,
answering machine, voice mail, e-mail, teleconferencing system). 85.7.4 Operate telecommunications equipment in accordance with company policy. 85.7.5 Communicate via telephone, voice mail, e-mail, facsimile, teleconferencing
system. 85.7.6 Keep up to date concerning new and emerging communications technologies. 85.7.7 Take complete and accurate telephone messages. 85.7.8 Deliver phone messages according to the criticality of the message. 85.7.9 Follow established telephone etiquette. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Postsecondary Human Resources Management Specialty
492
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.8: Read to acquire meaning from written material. Descriptors: 85.8.1 Identify sources that provide relevant, valid written material. 85.8.2 Discriminate among types of information (e.g., essential, important, critical, nice
to know). 85.8.3 Differentiate among fact, judgment and inference. 85.8.4 Utilize appropriate reading skills for information needs (e.g., skim, comprehend,
analyze). 85.8.5 Extract relevant information from written materials. 85.8.6 Apply written directions to achieve tasks. 85.8.7 Analyze company resources to ascertain policies and procedures. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.9: Follow company guidelines when communicating in the business environment.
Descriptors: 85.9.1 Describe guidelines for communicating with other employees (e.g., protocol of
communications, types of information transmitted via different channels of staff communications).
85.9.2 Explain ethical considerations in providing information. 85.9.3 Explain use of interdepartmental/company communication. 85.9.4 Follow directions. 85.9.5 Participate in meetings. 85.9.6 Use appropriate manners in accordance with established protocols and company
policies.
Postsecondary Human Resources Management Specialty
493
Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.10: Communicate effectively to provide information to staff. Descriptors: 85.10.1 Give directions for completing job tasks. 85.10.2 Conduct meetings. 85.10.3 Report business research. 85.10.4 Share positive suggestions with management. Correlated English Language Arts Academic Content Benchmarks
• Communicate findings, reporting on the substance and processes orally, visually and in writing or through multimedia. (Research E, 8-10; Research E, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Postsecondary Human Resources Management Specialty
494
BIL: Essential
EDU: 10 12 AD I P R
Competency 85.11: Use communication skills to influence others. Descriptors: 85.11.1 Persuade others. 85.11.2 Demonstrate negotiation skills. Correlated English Language Arts Academic Content Benchmarks
• Give persuasive presentations that structure ideas and arguments in a logical fashion, clarify and defend positions with relevant evidence and anticipate and address the audience’s concerns. (Communication: Oral and Visual D, 11-12)
Postsecondary Human Resources Management Specialty
495
Unit 86: Emotional Intelligence
BIL: Essential
EDU: 10 12 AD P R R
Competency 86.1: Explain the concept of emotional intelligence. Descriptors: 86.1.1 Describe self-understanding and self-assessment. 86.1.2 Explain the concept of self-esteem. 86.1.3 Assess personal strengths and weaknesses.
BIL: Essential
EDU: 10 12 AD P R R
Competency 86.2: Exhibit appropriate personality traits in the workplace. Descriptors: 86.2.1 Identify desirable personality traits important to business. 86.2.2 Exhibit self-confidence. 86.2.3 Demonstrate interest and enthusiasm. 86.2.4 Demonstrate initiative.
BIL: Essential
EDU: 10 12 AD P R R
Competency 86.3: Manage emotional reactions to people and situations. Descriptors: 86.3.1 Maintain a positive attitude. 86.3.2 Demonstrate self-control. 86.3.3 Explain the use of feedback for personal growth. 86.3.4 Adjust to change.
Postsecondary Human Resources Management Specialty
496
BIL: Essential
EDU: 10 12 AD P R R
Competency 86.4: Identify with others’ feelings, needs and concerns. Descriptors: 86.4.1 Respect the privacy of others. 86.4.2 Show empathy for others. 86.4.3 Develop cultural sensitivity. 86.4.4 Explain the impact of political relationships within an organization. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 86.5: Implement teamwork techniques to accomplish goals. Descriptors: 86.5.1 Participate as a team member. 86.5.2 Describe effects of group dynamics on group decision making and consensus
building. 86.5.3 Use consensus building skills. 86.5.4 Encourage team building. 86.5.5 Identify motivation theories that impact management (e.g., Maslow, Herzberg). 86.5.6 Motivate team members. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Postsecondary Human Resources Management Specialty
497
Correlated Social Studies Academic Content Benchmarks
• Work in groups to analyze an issue and make decisions. (Social Studies Skills and Methods D, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 86.6: Manage internal and external business relationships. Descriptors: 86.6.1 Treat others fairly at work. 86.6.2 Foster positive working relationships. 86.6.3 Participate in the organization’s community outreach activities. 86.6.4 Mentor fellow workers.
BIL: Essential
EDU: 10 12 AD P R R
Competency 86.7: Describe work ethic standards. Descriptors: 86.7.1 Define work ethic. 86.7.2 Identify factors that influence one’s work ethic. 86.7.3 Differentiate between laws and ethics. 86.7.4 Describe how personal values are reflected in an employee’s work ethic. 86.7.5 Describe how interactions in the workplace affect an employee’s work ethic. 86.7.6 Describe how life changes affect personal work ethic. 86.7.7 Identify examples of unethical behavior at work. 86.7.8 Explain consequences of unprofessional and/or unethical behavior. 86.7.9 Explain the need for professional and ethical standards. 86.7.10 Explain responsibility of the individual to apply ethical standards. 86.7.11 Identify responsibility to clients/customers and employers. 86.7.12 Describe ways to demonstrate a basic work ethic.
Postsecondary Human Resources Management Specialty
498
BIL: Essential
EDU: 10 12 AD I P R
Competency 86.8: Apply appropriate work ethic. Descriptors: 86.8.1 Adhere to company and/or governmental policies, procedures, rules and
regulations. 86.8.2 Exercise confidentiality. 86.8.3 Adhere to rules of conduct. 86.8.4 Accept constructive criticism. 86.8.5 Offer constructive criticism. 86.8.6 Exhibit pride in work. 86.8.7 Exhibit punctuality. 86.8.8 Demonstrate honesty and integrity. 86.8.9 Assume responsibility for decisions and actions. 86.8.10 Follow the chain of command. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
BIL: Essential
EDU: 10 12 AD P R
Competency 86.9: Recognize personal biases and stereotypes. Descriptors: 86.9.1 Identify situations in which discrimination exists. 86.9.2 Describe consequences of discrimination. 86.9.3 Explain how federal laws protect against discrimination. 86.9.4 Describe steps for identifying personal biases and stereotypes. 86.9.5 Explain why diversity is an asset to an organization. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Postsecondary Human Resources Management Specialty
499
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 86.10: Apply time management principles. Descriptors: 86.10.1 Describe time management concepts (e.g., stress, procrastination, free time,
weekly master list, technology, prioritizing, delegating, to-do list). 86.10.2 Explain time management processes. 86.10.3 List benefits of time management. 86.10.4 Utilize current technology as a tool for time management.
BIL: Essential
EDU: 10 12 AD P R R
Competency 86.11: Function as a self-managed employee. Descriptors: 86.11.1 Propose projects. 86.11.2 Demonstrate organizational skills. 86.11.3 Make long-term and short-term plans. 86.11.4 Multi-task to achieve work goals. 86.11.5 Evaluate progress. 86.11.6 Report progress. Correlated English Language Arts Academic Content Benchmarks
• Give informational presentations that contain a clear perspective; present ideas from multiple sources in logical sequence; and include a consistent organizational structure. (Communication: Oral and Visual E, 11-12)
Postsecondary Human Resources Management Specialty
500
BIL: Essential
EDU: 10 12 AD I P R
Competency 86.12: Apply decision making techniques. Descriptors: 86.12.1 Identify the decision to be made. 86.12.2 Identify appropriate alternatives and consequences. 86.12.3 Make the decision based on facts, legality, ethics, goals and culture. 86.12.4 Apply time factors. 86.12.5 Present the decision to be implemented. 86.12.6 Evaluate the decision. 86.12.7 Accept responsibility for the decision. Correlated English Language Arts Academic Content Benchmarks
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 86.13: Apply problem solving techniques. Descriptors: 86.13.1 Identify the problem. 86.13.2 Select appropriate problem solving tools and techniques. 86.13.3 Identify underlying causes of the problem. 86.13.4 Identify appropriate solutions and consequences (e.g., long-term, short-term,
crisis). 86.13.5 Use resources to explore possible solutions to the problem. 86.13.6 Contrast the advantages and disadvantages of each solution. 86.13.7 Identify appropriate action. 86.13.8 Evaluate the results. 86.13.9 Identify post-preventive action. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Postsecondary Human Resources Management Specialty
501
BIL: Essential
EDU: 10 12 AD I P R
Competency 86.14: Apply conflict resolution skills. Descriptors: 86.14.1 Explain the effects of conflicts in the workplace (e.g., loss of morale,
productivity). 86.14.2 Describe conflict resolution skills. 86.14.3 Describe the conflict cycle (e.g., how it begins, how it escalates). 86.14.4 Describe conflict management styles (e.g., avoidance). 86.14.5 Describe negotiation. 86.14.6 Describe mediation. 86.14.7 Use conflict resolution skills. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 86.15: Manage stressful situations. Descriptors: 86.15.1 Discuss causes of employee stress. 86.15.2 Describe physical and emotional responses to stress. 86.15.3 Explain consequences of employee stress. 86.15.4 Identify strategies and/or methods for reducing and/or channeling stress. 86.15.5 Implement strategies to manage stress.
Postsecondary Human Resources Management Specialty
502
BIL: Essential
EDU: 10 12 AD I P
Competency 86.16: Achieve organizational goals. Descriptors: 86.16.1 Evaluate personal goals in relation to organizational goals. 86.16.2 Monitor progress by evaluating feedback. 86.16.3 List responsibilities in relation to organizational goals. 86.16.4 Accomplish assigned tasks. 86.16.5 Exercise responsibility in relation to organizational goals. 86.16.6 Set appropriate performance standards. 86.16.7 Communicate goals to supervisor and peers. 86.16.8 Exhibit knowledge of the organization’s products and/or services. 86.16.9 Describe how managers delegate authority and assign responsibility.
BIL: Essential
EDU: 10 12 AD I P
Competency 86.17: Explain the role of leadership in the workplace. Descriptors: 86.17.1 Differentiate between leading and managing. 86.17.2 Discuss leadership styles.
Postsecondary Human Resources Management Specialty
503
BIL: Essential
EDU: 10 12 AD I P R
Competency 86.18: Describe cultural knowledge needed for global business relations. Descriptors: 86.18.1 Explain the usage of names, titles and ranks in different cultures and countries. 86.18.2 Identify cultural differences in food, dress and social behaviors throughout the
world. 86.18.3 Identify major holidays of world cultures and their impact on doing business
globally. 86.18.4 Identify appropriate use of gift giving in business relationships among world
cultures. 86.18.5 Compare business protocol among countries. 86.18.6 Identify cultural attitudes about time, silence, space, and body and eye contact in
relation to successful business relationships. 86.18.7 Describe how a negotiation process may be affected by cultural differences. 86.18.8 Describe the role and use of electronic communication tools (e.g., Internet, video-
and computer-conferencing, webcasts, e-mail) in global business activities. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how issues may be viewed differently by various cultural groups. (People in Societies A, 11-12)
Postsecondary Human Resources Management Specialty
504
Unit 87: Professional Development
BIL: Essential
EDU: 10 12 AD I P R
Competency 87.1: Acquire self-development skills. Descriptors: 87.1.1 Maintain appropriate personal appearance. 87.1.2 Set personal goals. 87.1.3 Maintain personal health (e.g., physical and psychological).
BIL: Essential
EDU: 10 12 AD P R R
Competency 87.2: Participate in career planning. Descriptors: 87.2.1 Assess personal interests and skills needed for success in business. 87.2.2 Analyze employer expectations in the business environment. 87.2.3 Identify sources of career information. 87.2.4 Identify a tentative occupational interest. 87.2.5 Explain employment opportunities in business. 87.2.6 Describe techniques for obtaining work experience (e.g., volunteer activities,
internships). Correlated English Language Arts Academic Content Benchmarks
• Evaluate the usefulness and credibility of data and sources. (Research B, 8-10)
Postsecondary Human Resources Management Specialty
505
BIL: Essential
EDU: 10 12 AD I P R
Competency 87.3: Explore professional development opportunities. Descriptors: 87.3.1 Research continuing education courses or programs available to enhance skills, to
remain current in the profession and for career advancement. 87.3.2 Describe certifications for business professionals. 87.3.3 Identify professional association opportunities and resources (e.g., education
opportunities, networking, conferences, newsletters, publications). 87.3.4 Build internal and external mentor relationships. 87.3.5 Use Websites for professional development. 87.3.6 Identify internal and external networking opportunities. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 87.4: Explore career advancement activities. Descriptors: 87.4.1 Explain the need for ongoing education as a worker. 87.4.2 Explain possible advancement patterns for jobs. 87.4.3 Identify skills needed to enhance career progression.
Postsecondary Human Resources Management Specialty
506
Unit 88: Money and Personal Finance
BIL: Essential
EDU: 10 12 AD I P R
Competency 88.1: Describe the fundamental principles of money needed to make financial exchanges.
Descriptors: 88.1.1 Explain forms of financial exchange (cash, credit, debit, electronic funds transfer). 88.1.2 Identify types of currency (paper money, coins, bank notes, government bonds,
treasury notes). 88.1.3 Explain essential elements of a negotiable instrument. 88.1.4 Describe functions of money (medium of exchange, unit of measure, store of
value). 88.1.5 Describe sources of income (wages/salaries, interest, rent, dividends, transfer
payments). 88.1.6 Explain the time value of money. 88.1.7 Explain the purposes for and importance of credit. 88.1.8 Explain legal responsibilities associated with financial exchanges. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 88.2: Analyze personal financial needs and goals. Descriptors: 88.2.1 Describe common financial needs (e.g., college, retirement, wills, insurance). 88.2.2 Set financial goals. 88.2.3 Develop a personal budget.
Postsecondary Human Resources Management Specialty
507
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 88.3: Manage personal finances. Descriptors: 88.3.1 Describe tax liabilities. 88.3.2 Interpret a pay stub. 88.3.3 Maintain financial records. 88.3.4 Read and reconcile bank statements. 88.3.5 Demonstrate the wise use of credit. 88.3.6 Validate credit history. 88.3.7 Protect against identity theft. 88.3.8 Prepare personal income tax forms. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Postsecondary Human Resources Management Specialty
508
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 88.4: Explain the use of financial services providers. Descriptors: 88.4.1 Describe types of financial services providers. 88.4.2 Discuss considerations in selecting a financial services provider. Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 88.5: Identify investment strategies to ensure personal financial well-being. Descriptors: 88.5.1 Explain types of investments. 88.5.2 Establish investment goals and objectives. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Postsecondary Human Resources Management Specialty
509
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain the use of a budget in making personal economic decisions and planning for the future. (Economics E, 11-12)
Postsecondary Human Resources Management Specialty
510
Unit 89: Economics
BIL: Essential
EDU: 10 12 AD I P R
Competency 89.1: Explain fundamental economic concepts. Descriptors: 89.1.1 Distinguish between economic goods and services. 89.1.2 Explain the concept of economic resources. 89.1.3 Discuss the determination of income distribution, including poverty and
discrimination. 89.1.4 Explain how economics is a social science that draws conclusions based on
hypothesis, theories and data in order to understand human behavior. 89.1.5 Describe the concepts of economic scarcity, choice and economic activities. 89.1.6 Determine economic utilities created by business activities. 89.1.7 Discuss positive and normative economics. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 89.2: Discuss the interactions of supply, demand and price. Descriptors: 89.2.1 Explain how scarce resources are allocated. 89.2.2 Describe how the markets for resources operate and how they determine wage
rates, interest and rent. 89.2.3 Discuss the concepts of opportunity cost and the production possibility frontier. 89.2.4 Explain how consumers make choices. 89.2.5 Discuss the impact of elasticity on demand. 89.2.6 Describe the functions of prices in markets. 89.2.7 Explain the concept of equilibrium.
Postsecondary Human Resources Management Specialty
511
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Solve systems of linear equations involving two variables graphically and symbolically. (Patterns, Functions and Algebra H, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Analyze how scarcity of productive resources affects supply, demand, inflation and economic choices. (Economics A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 89.3: Describe business’ contribution to society. Descriptors: 89.3.1 Explain the role of business in society. 89.3.2 Describe types of business activities. 89.3.3 Explain production theory. 89.3.4 Discuss the costs of production.
Postsecondary Human Resources Management Specialty
512
BIL: Essential
EDU: 10 12 AD I P
Competency 89.4: Describe the legal structures under which businesses are organized. Descriptors: 89.4.1 Describe the major types of business organization (e.g., sole proprietorship,
limited liability company, general partnership). 89.4.2 Identify the legal implications for establishing each type of organization. 89.4.3 Differentiate among types of corporations (e.g., profit, nonprofit, domestic,
international). 89.4.4 Describe the role and function of a corporation’s board of directors. 89.4.5 Differentiate among types of corporate expansion (e.g., mergers, consolidations,
acquisitions). 89.4.6 Describe characteristics of a franchise and how it is formed. 89.4.7 Describe legal documents necessary to operate a business (e.g., by-laws, code of
regulations). Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 89.5: Differentiate among economic systems. Descriptors: 89.5.1 Explain the types of economic systems. 89.5.2 Explain the concept of private enterprise. 89.5.3 Identify factors affecting a business’ profit. 89.5.4 Determine factors affecting business risk. 89.5.5 Explain the concept of competition. 89.5.6 Describe businesses’ market structures. 89.5.7 Explain firm behavior in competitive markets. 89.5.8 Discuss firm behavior in imperfect markets.
Postsecondary Human Resources Management Specialty
513
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Compare how different economic systems answer the fundamental economic questions of what goods and services to produce, how to produce them, and who will consume them. (Economics A, 9-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 89.6: Discuss the impact of government on business activities. Descriptors: 89.6.1 Describe the relationship between government and business. 89.6.2 Describe the role of taxes. 89.6.3 Discuss monetary policy. 89.6.4 Discuss the supply and demand for money. 89.6.5 Explain the role of the Federal Reserve System. 89.6.6 Explain the concept of fiscal policies. 89.6.7 Discuss the development of aggregate demand and aggregate supply. 89.6.8 Describe the effects of fiscal and monetary policies. 89.6.9 Discuss the effects of the federal government’s budget deficit. 89.6.10 Explain the concept of long-run growth and policies that affect business growth. Correlated Social Studies Academic Content Benchmarks
• Analyze the role of fiscal and regulatory policies of a mixed economy. (Economics D, 11-12)
Postsecondary Human Resources Management Specialty
514
BIL: Essential
EDU: 10 12 AD I P
Competency 89.7: Explain economic indicators used to measure economic trends and conditions.
Descriptors: 89.7.1 Explain measures used to analyze economic conditions, including the level of
income, the level of employment, the unemployment rate, the natural rate of unemployment, the price level, the inflation rate, productivity and the rate of interest.
89.7.2 Describe the concept of price stability as an economic measure. 89.7.3 Explain the basics of macroeconomic instability theories. 89.7.4 Discuss the measure of consumer spending as an economic indicator. 89.7.5 Discuss the impact of a nation’s unemployment rates. 89.7.6 Describe the economic impact of inflation on business. 89.7.7 Explain unemployment and inflation trade-offs. 89.7.8 Explain the economic impact of interest rate fluctuations. 89.7.9 Determine the impact of business cycles on business activities. 89.7.10 Explain how monetary and fiscal policies can be used to regulate business cycles. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Identify factors which inhibit or spur economic growth and cause expansions or recessions. (Economics B, 11-12)
BIL: Essential
EDU: 10 12 AD I
Competency 89.8: Assess global trade’s impact on business decision making. Descriptors: 89.8.1 Describe how to create comparative advantage. 89.8.2 Explain the determinants of global trade flows. 89.8.3 Describe the determinants of exchange rates and their effects on domestic
economy.
Postsecondary Human Resources Management Specialty
515
89.8.4 Discuss the impact of cultural and social environments on world trade. 89.8.5 Describe ways that businesses can enter global markets. 89.8.6 Explain labor issues associated with global trade. 89.8.7 Describe the impact of regional trade organizations on global trade. 89.8.8 Evaluate the impact of world circumstances and events. 89.8.9 Evaluate influences on a nation’s ability to trade. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 89.9: Discuss the impact of globalization. Descriptors: 89.9.1 Discuss the impact of globalization on local, state, national and international
economies. 89.9.2 Discuss the potential impact of emerging economies. 89.9.3 Discuss the impact of geography on global markets. 89.9.4 Explain relationships of major trade alliances. Correlated English Language Arts Academic Content Benchmarks
• Organize information from various resources and select appropriate sources to support central ideas, concepts and themes. (Research C, 8-10)
Postsecondary Human Resources Management Specialty
516
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Explain how voluntary worldwide trade, specialization and interdependence among countries affect standards of living and economic growth. (Economics C, 11-12)
Postsecondary Human Resources Management Specialty
517
Unit 90: Accounting
BIL: Essential
EDU: 10 12 AD I P R
Competency 90.1: Acquire foundational knowledge of accounting’s role in a company. Descriptors: 90.1.1 Explain the concept of accounting. 90.1.2 Describe the accounting cycle. 90.1.3 Discuss the role of ethics in accounting. 90.1.4 Explain the use of technology in accounting. 90.1.5 Explain legal considerations for accounting. 90.1.6 Explain the need for accounting standards (GAAP). Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
BIL: Recommended
EDU: 10 12 AD I I
Competency 90.2: Discuss Generally Accepted Accounting Principles (GAAP). Descriptors: 90.2.1 Explain the qualitative characteristics of accounting information (e.g., usefulness,
timeliness, understandability, neutrality, relevance, reliability, consistency, comparability).
90.2.2 Describe the basic assumptions about accounting reports (e.g., separate economic entity, going concern, monetary unit, periodicity of income).
90.2.3 Explain the basic principles of accounting (e.g., historical cost basis, revenue recognition, matching, full disclosure).
90.2.4 Describe the need for cost-benefit analysis of compliance with accounting principles.
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Postsecondary Human Resources Management Specialty
518
BIL: Essential
EDU: 10 12 AD I P R
Competency 90.3: Describe accounting tools used to track money flow and to determine financial status.
Descriptors: 90.3.1 Describe cash flow statements. 90.3.2 Explain balance sheets. 90.3.3 Describe income statements. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
BIL: Recommended
EDU: 10 12 AD I P
Competency 90.4: Apply the accounting equation. Descriptors: 90.4.1 Describe the relationship between property and financial claims. 90.4.2 Explain the significance of equities as used in accounting. 90.4.3 Explain the significance of the accounting equation. 90.4.4 Discuss types of basic assets. 90.4.5 Explain types of liabilities. 90.4.6 Discuss the importance of owner’s equity. 90.4.7 Describe the relationship between assets and claims on assets. 90.4.8 Demonstrate the effects of transactions on the accounting equation. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
Postsecondary Human Resources Management Specialty
519
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
BIL: Recommended
EDU: 10 12 AD I P
Competency 90.5: Analyze transactions and their effect on assets, liabilities and owner’s equity.
Descriptors: 90.5.1 Discuss the purpose for a ledger. 90.5.2 Prepare a chart of accounts. 90.5.3 Describe types of accounts. 90.5.4 Explain the purpose for double-entry accounting. 90.5.5 Describe the purpose for debits and credits in double-entry accounting. 90.5.6 Record business transactions. Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 90.6: Analyze transactions impacting revenue, expenses and withdrawals. Descriptors: 90.6.1 Describe how temporary account transactions affect owner’s equity. 90.6.2 Maintain revenue accounts. 90.6.3 Maintain expense accounts. 90.6.4 Maintain withdrawals accounts. 90.6.5 Analyze revenue, expense and withdrawals transactions. 90.6.6 Balance ledger accounts.
Postsecondary Human Resources Management Specialty
520
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 90.7: Discuss types of accounting methods. Descriptors: 90.7.1 Explain the advantages and disadvantages of the cash basis of accounting. 90.7.2 Discuss which businesses are most likely to use the cash method. 90.7.3 Describe the advantages and disadvantages of the accrual basis of accounting. 90.7.4 Discuss what businesses are required to use the accrual accounting method. 90.7.5 Explain how a business is affected by the accounting method used. Correlated Mathematics Academic Content Benchmarks
• Apply mathematical knowledge and skills routinely in other content areas and practical situations. (Mathematical Processes B, 8-10)
BIL: Recommended
EDU: 10 12 AD I P
Competency 90.8: Perform specialized accounting functions. Descriptors: 90.8.1 Create and maintain an accounts receivable subsidiary ledger. 90.8.2 Create and maintain an accounts payable subsidiary ledger. 90.8.3 Record transactions related to property ownership (e.g., acquisition, depreciation,
sale, mortgage and lease obligations, principal and interest payments).
Postsecondary Human Resources Management Specialty
521
90.8.4 Account for investments and withdrawals by owners. 90.8.5 Maintain inventory accounts (e.g., LIFO, FIFO, specific identification and
weighted average). 90.8.6 Use accounting software to maintain accounting records. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Recommended
EDU: 10 12 AD I P
Competency 90.9: Maintain cash controls. Descriptors: 90.9.1 Explain cash control procedures (e.g., signature cards, deposit slips, internal and
external controls, and cash clearing). 90.9.2 Prove cash. 90.9.3 Journalize and post entries to establish and replenish petty cash. 90.9.4 Write checks. 90.9.5 Process checks. 90.9.6 Journalize and post entries related to banking activities. 90.9.7 Explain the benefits of electronic funds transfer (EFT). 90.9.8 Prepare bank deposits.
Postsecondary Human Resources Management Specialty
522
90.9.9 Prepare purchase requisitions. 90.9.10 Prepare purchase orders. 90.9.11 Prepare sales slips. 90.9.12 Prepare invoices. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Translate information from one representation (words, table, graph or equation) to another representation of a relation or function. (Patterns, Functions and Algebra C, 8-10)
• Communicate mathematical ideas orally and in writing with a clear purpose and appropriate for a specific audience. (Mathematical Processes I, 11-12)
Postsecondary Human Resources Management Specialty
523
Unit 91: Financial Management
BIL: Essential
EDU: 10 12 AD I P R
Competency 91.1: Acquire foundational knowledge of finance to recognize its contribution to a business.
Descriptors: 91.1.1 Explain the role of finance in business. 91.1.2 Discuss the role of ethics in finance. 91.1.3 Explain legal considerations for finance.
BIL: Recommended
EDU: 10 12 AD I
Competency 91.2: Develop financial skills to obtain business credit and to control its use. Descriptors: 91.2.1 Explain the purposes for and importance of obtaining business credit. 91.2.2 Analyze critical banking relationships. 91.2.3 Make critical decisions regarding acceptance of bank cards. 91.2.4 Determine financing needed for business operations. 91.2.5 Identify risks associated with obtaining business credit. 91.2.6 Explain sources of financial assistance. 91.2.7 Explain loan evaluation criteria used by lending institutions. 91.2.8 Complete a loan application package. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
Postsecondary Human Resources Management Specialty
524
BIL: Essential
EDU: 10 12 AD I P
Competency 91.3: Describe the scope of financial information needed to accurately report and analyze a business’ financial position.
Descriptors: 91.3.1 Describe types of accounting systems (i.e., financial, tax, management and cost). 91.3.2 Discuss Securities and Exchange Commission (SEC) reporting requirements for
public companies traded in the United States. 91.3.3 Discuss the contents of and purposes for a corporate annual report. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Postsecondary Human Resources Management Specialty
525
Unit 92: Technology
BIL: Essential
EDU: 10 12 AD I P R
Competency 92.1: Assess the impact of technology on business activities. Descriptors: 92.1.1 Identify ways that technology impacts business. 92.1.2 Explain the scope of data communications tools. 92.1.3 Explain the role of information systems in organizations. 92.1.4 Explain the importance of emerging technologies and their applications to
business. 92.1.5 Analyze the ethical, social and political impact of information systems.
BIL: Essential
EDU: 10 12 AD P R R
Competency 92.2: Utilize computer operating systems. Descriptors: 92.2.1 Discuss principles of computer systems. 92.2.2 Use basic operating systems. 92.2.3 Manage files and folders.
BIL: Essential
EDU: 10 12 AD P R R
Competency 92.3: Use the Internet to access available resources. Descriptors: 92.3.1 Explain the hierarchical structure of domain names. 92.3.2 Discuss the role of organizations in administring Internet activities. 92.3.3 Explain the role of internet service providers (ISPs). 92.3.4 Describe types of resources that can be accessed through the Internet (e.g., Web
pages, USENET newsgroups, listservs, files and programs, e-mail). 92.3.5 Use bookmarks. 92.3.6 Organize bookmarks. 92.3.7 Use tools to navigate the Internet.
Postsecondary Human Resources Management Specialty
526
BIL: Essential
EDU: 10 12 AD P R R
Competency 92.4: Perform basic Web search skills. Descriptors: 92.4.1 Explain the importance of search engines in locating information. 92.4.2 Locate specified topics on the Web. 92.4.3 Access specified topics through links on a Web page. 92.4.4 Download and save information. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 92.5: Demonstrate basic e-mail functions. Descriptors: 92.5.1 Explain the features (capabilities) of e-mail. 92.5.2 Discuss e-mail etiquette. 92.5.3 Write and send a professional e-mail message. 92.5.4 Reply to an e-mail message. 92.5.5 Forward an e-mail message. 92.5.6 Add a signature file. 92.5.7 Open attachments. 92.5.8 Save attachments to the computer’s hard drive. 92.5.9 Append attachments. 92.5.10 Label messages. 92.5.11 Add names to the address book. 92.5.12 Set up a distribution list. 92.5.13 Put message in the outbox. 92.5.14 Sort mail. 92.5.15 Search for messages. 92.5.16 Use e-mail shortcuts. 92.5.17 Use auto-responder. 92.5.18 Post a message on a listserv. 92.5.19 Create a new e-mail folder. 92.5.20 Store e-mail messages in folders.
Postsecondary Human Resources Management Specialty
527
Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Produce letters (e.g., business, letters to the editor, job applications) that follow the conventional style appropriate to the text and that include appropriate details and exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 92.6: Demonstrate personal information management and productivity applications.
Descriptors: 92.6.1 Describe the capabilities of personal information management and productivity
applications. 92.6.2 Use the address book application. 92.6.3 Use the calculator. 92.6.4 Use the notes application. 92.6.5 Use the scheduler application. 92.6.6 Use the to-do application. 92.6.7 Use the global search application.
BIL: Essential
EDU: 10 12 AD P R R
Competency 92.7: Demonstrate basic word processing skills. Descriptors: 92.7.1 Identify capabilities of word processing software. 92.7.2 Enter and store text in a word processing application. 92.7.3 Search for and replace text in a document stored in a word processing application. 92.7.4 Retrieve, edit and print a document stored in a word-processing application. 92.7.5 Cut and paste information from one text document into another in a word
processing application. 92.7.6 Create a text document containing columns in a word processing application.
Postsecondary Human Resources Management Specialty
528
92.7.7 Insert and print a graph in a word processing document. 92.7.8 Utilize the page numbering feature. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
BIL: Recommended
EDU: 10 12 AD I R
Competency 92.8: Use advanced word processing features. Descriptors: 92.8.1 Calculate values within a table. 92.8.2 Create a document using the borders feature. 92.8.3 Create, format, edit and delete a header and/or footer within a document. 92.8.4 Use merge functions. 92.8.5 Create styles for documents. 92.8.6 Use outlining features. 92.8.7 Generate an index. 92.8.8 Generate a table of contents automatically from marked section headings. 92.8.9 Number the lines in a document automatically. 92.8.10 Create footnotes and/or endnotes within a document. 92.8.11 Create and apply macros. Correlated English Language Arts Academic Content Benchmarks
• Use style guides to produce oral and written reports that give proper credit for sources (e.g., words, ideas, images and information) and include an acceptable format for source acknowledgement. (Research D, 8-10; Research D, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 92.9: Use presentation software. Descriptors: 92.9.1 Identify the capabilities of presentation software. 92.9.2 Describe the characteristics of effective presentation documents. 92.9.3 Enter and store text into a presentation document.
Postsecondary Human Resources Management Specialty
529
92.9.4 Import graphics into a presentation document. 92.9.5 Develop builds and transitions for screens and/or slides. 92.9.6 Retrieve and edit screens and/or slides. 92.9.7 Add/Delete screens and/or slides. 92.9.8 Create presentations that are compelling, professional and visually appealing. Correlated English Language Arts Academic Content Benchmarks
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
• Give presentations using a variety of delivery methods, visual displays and technology. (Communication: Oral and Visual G, 8-10)
BIL: Essential
EDU: 10 12 AD I P R
Competency 92.10: Create basic databases. Descriptors: 92.10.1 Identify the capabilities of database software. 92.10.2 Create a database structure. 92.10.3 Construct queries. 92.10.4 Enter and store data. 92.10.5 Retrieve and modify data. 92.10.6 Delete database records. 92.10.7 Sort data in a database, given predetermined criteria. 92.10.8 Output data into a report format. 92.10.9 Create a chart or graph using information in a database file. 92.10.10 Print labels from a database. 92.10.11 Print a database list and/or report. 92.10.12 Ensure data integrity. 92.10.13 Validate data. 92.10.14 Eliminate data redundancy (i.e., normalize data). Correlated English Language Arts Academic Content Benchmarks
• Analyze the features and structures of documents and critique them for their effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A, 11-12)
Postsecondary Human Resources Management Specialty
530
Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Apply reasoning processes and skills to construct logical verifications or counter-examples to test conjectures and to justify and defend algorithms and solutions. (Mathematical Processes D, 8-10)
BIL: Essential
EDU: 10 12 AD P R R
Competency 92.11: Create basic spreadsheets. Descriptors: 92.11.1 Describe the components of a spreadsheet. 92.11.2 Identify the capabilities of spreadsheet software. 92.11.3 Format spreadsheets. 92.11.4 Use basic formulas. 92.11.5 Enter and store data in a spreadsheet file. 92.11.6 Retrieve, edit and print data from a spreadsheet. 92.11.7 Create charts and graphs using information in a spreadsheet. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Postsecondary Human Resources Management Specialty
531
BIL: Essential
EDU: 10 12 AD I P R
Competency 92.12: Use advanced spreadsheet functions to communicate information. Descriptors: 92.12.1 Sort rows alphabetically or numerically. 92.12.2 Select items that match specified selection criteria. 92.12.3 Use desktop publishing features offered in the spreadsheet application. 92.12.4 Create macros with the spreadsheet application. 92.12.5 Utilize statistics functions in spreadsheets. 92.12.6 Link files and 3D sheets. Correlated Mathematics Academic Content Benchmarks
• Use algebraic representations, such as tables, graphs, expressions, functions and inequalities, to model and solve problem situations. (Patterns, Functions and Algebra D, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 92.13: Apply the most appropriate applications (word processing, spreadsheet, database, presentation, collaborative groupware, Web) to record, analyze and present information.
Descriptors: 92.13.1 Identify available applications. 92.13.2 Determine what applications are needed for the task. 92.13.3 Use the appropriate applications.
Postsecondary Human Resources Management Specialty
532
BIL: Essential
EDU: 10 12 AD I P R
Competency 92.14: Integrate business software applications. Descriptors: 92.14.1 Describe situations in which integration of software applications would be
beneficial. 92.14.2 Move and copy information between applications. 92.14.3 Embed information in applications. 92.14.4 Link objects between applications.
BIL: Essential
EDU: 10 12 AD I P
Competency 92.15: Demonstrate collaborative/groupware applications. Descriptors: 92.15.1 Distinguish between collaborative/groupware applications and other software
applications. 92.15.2 Describe motivations for using collaborative/groupware applications. 92.15.3 Identify the properties of collaborative/groupware applications. 92.15.4 Discuss problems associated with using collaborative/groupware applications. 92.15.5 Explain infrastructure needs for collaborative/groupware applications. 92.15.6 Use real time interaction with collaborative/groupware applications. 92.15.7 Use the presence awareness feature to identify participants. 92.15.8 Use instant messaging to converse in real time with participants. 92.15.9 Use Web conferences. 92.15.10 Conduct a whiteboarding session. 92.15.11 Use team spaces to centralize and share information. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Postsecondary Human Resources Management Specialty
533
BIL: Essential
EDU: 10 12 AD I P
Competency 92.16: Create and post a basic Web page. Descriptors: 92.16.1 Explain the basic structure of a Web page. 92.16.2 Describe limitations associated with Web page creation (e.g., typography,
graphics files size, navigation). 92.16.3 Explain the importance of tags in structuring Web pages. 92.16.4 Discuss the importance of using a descriptive, useful title on a Web page. 92.16.5 Identify naming conventions for Web files. 92.16.6 Save and name Web files. 92.16.7 Identify information in HTML documents that will be ignored by browsers. 92.16.8 Set up an HTML document. 92.16.9 Format the text of a Web page. 92.16.10 Discuss considerations in selecting a graphics format. 92.16.11 Add graphic elements to a Web page. 92.16.12 Add attributes to a tag for a Web page. 92.16.13 Add hypertext links in a Web page. 92.16.14 Display a document within a Web browser. 92.16.15 Upload a Web page. Correlated English Language Arts Academic Content Benchmarks
• Apply editing strategies to eliminate slang and improve conventions. (Writing Processes D, 11-12)
• Prepare writing for publication that follows an appropriate format and uses a variety of techniques to enhance the final product. (Writing Processes F, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 92.17: Identify hardware and software system requirements that match business needs.
Descriptors: 92.17.1 Explain considerations in selecting hardware and software. 92.17.2 Discuss sources for hardware and software system requirement information. 92.17.3 Establish specifications for selecting hardware and software systems. 92.17.4 Determine the venture’s information technology needs.
Postsecondary Human Resources Management Specialty
534
BIL: Essential
EDU: 10 12 AD I P R
Competency 92.18: Develop the skills and knowledge needed to obtain technical support services.
Descriptors: 92.18.1 Use a logical and structured approach to isolate and identify problem sources and
to resolve problems. 92.18.2 Use resources for identifying and resolving problems (e.g., hardware, software,
online). 92.18.3 Use technical language to communicate with support technicians. 92.18.4 Recognize the need to keep up to date technologically . Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Explain the influence of the English language on world literature, communications and popular culture. (Acquisition of Vocabulary C, 11-12)
BIL: Essential
EDU: 10 12 AD I P R
Competency 92.19: Exhibit legal and ethical behaviors when using technologies. Descriptors: 92.19.1 Adhere to the organization’s policies for technology use. 92.19.2 Describe the consequences of illegal and unethical use of technology. 92.19.3 Explain property, privacy, access and accuracy issues pertaining to technology. Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods, B, 11-12)
Postsecondary Human Resources Management Specialty
535
Unit 93: Information Management
BIL: Essential
EDU: 10 12 AD P R R
Competency 93.1: Apply information literacy skills to the workplace. Descriptors: 93.1.1 Explain legal issues associated with the use of information. 93.1.2 Assess information needs. 93.1.3 Obtain needed information efficiently. 93.1.4 Evaluate the quality and the source of information. 93.1.5 Apply information to accomplish a task. 93.1.6 Store information for future use. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
BIL: Essential
EDU: 10 12 AD P R R
Competency 93.2: Acquire a foundational knowledge of information management to recognize its contribution to a business.
Descriptors: 93.2.1 Discuss the purposes for information management. 93.2.2 Explain the role of ethics in information management. 93.2.3 Explain legal issues associated with information management. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Postsecondary Human Resources Management Specialty
536
BIL: Essential
EDU: 10 12 AD P R
Competency 93.3: Maintain business records. Descriptors: 93.3.1 Describe common business records. 93.3.2 Maintain customer records. Correlated English Language Arts Academic Content Benchmarks
• Evaluate how features and characteristics make information accessible and usable and how structures help authors achieve their purposes. (Reading Applications: Informational, Technical and Persuasive Text A, 8-10)
Correlated Mathematics Academic Content Benchmarks
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 93.4: Manage records. Descriptors: 93.4.1 Prepare a filing system appropriate for the media and the documents being stored. 93.4.2 Prepare a retention system appropriate for the media and the documents being
stored. 93.4.3 Identify the best method of records management (e.g., paper, electronic,
geographic, chronological, alphabetical). 93.4.4 Perform electronic and manual filing operations. 93.4.5 Retrieve files. 93.4.6 Archive information according to retention procedures. 93.4.7 Perform a periodic audit of records (e.g., retention, purge, security, storage
method).
Postsecondary Human Resources Management Specialty
537
BIL: Essential
EDU: 10 12 AD I P
Competency 93.5: Acquire information to guide business decision making. Descriptors: 93.5.1 Describe current business trends. 93.5.2 Monitor internal records for business information. 93.5.3 Conduct an environmental scan to obtain business information. 93.5.4 Utilize statistics functions in spreadsheets to analyze data to assist in decision
making for solving business issues. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Evaluate the usefulness and credibility of data and sources and synthesize information from multiple sources. (Research C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Use descriptive statistics to analyze and summarize data, including measures of center, dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
Correlated Social Studies Academic Content Benchmarks
• Critique data and information to determine the adequacy of support for conclusions. (Social Studies Skills and Methods B, 11-12)
Postsecondary Human Resources Management Specialty
538
Unit 94: Knowledge Management
BIL: Essential
EDU: 10 12 AD I P
Competency 94.1: Explore knowledge management. Descriptors: 94.1.1 Describe why knowledge is considered an important asset for organizations. 94.1.2 Distinguish between explicit and tacit knowledge. 94.1.3 Explain why the difference between explicit and tacit knowledge is an important
distinction in knowledge management. 94.1.4 State reasons for implementing knowledge management. 94.1.5 Recognize barriers to knowledge management. 94.1.6 Examine the financial potential of knowledge management to the enterprise. 94.1.7 Describe the role of knowledge workers and their relationship to knowledge
management.
BIL: Essential
EDU: 10 12 AD P
Competency 94.2: Discuss organizational culture and the role of knowledge management.
Descriptors: 94.2.1 Determine how an organization acquires culture. 94.2.2 Explain culture as tacit knowledge. 94.2.3 Explain the importance of organizational culture and its role in implementing
knowledge management.
BIL: Recommended
EDU: 10 12 AD I
Competency 94.3: Determine factors that affect knowledge management implementation.
Descriptors: 94.3.1 Identify cultural assumptions that derail a knowledge management approach. 94.3.2 Identify conditions that create favorable acceptance to knowledge management. 94.3.3 Create new values (rewards and recognitions) that support knowledge sharing.
Postsecondary Human Resources Management Specialty
539
BIL: Essential
EDU: 10 12 AD P
Competency 94.4: Capture and transfer strategic knowledge. Descriptors: 94.4.1 Identify factors that lead to loss of organizational knowledge. 94.4.2 Identify ways of preventing loss of knowledge. 94.4.3 Identify what knowledge is being lost in an organization. 94.4.4 Determine the consequences of knowledge loss. 94.4.5 Find solutions to knowledge loss. 94.4.6 Choose approaches in transferring strategic knowledge.
Postsecondary Human Resources Management Specialty
540
Unit 95: Operations Management
BIL: Essential
EDU: 10 12 AD P R
Competency 95.1: Explain production’s role and function in business. Descriptors: 95.1.1 Explain the concept of production. 95.1.2 Describe production activities. 95.1.3 Describe the importance of production to an organization. 95.1.4 Discuss the importance of understanding the timeframe in which products are
produced. 95.1.5 Identify inputs organizations use for production. 95.1.6 Distinguish between tangible and intangible outputs. 95.1.7 Describe goals of production activities.
BIL: Recommended
EDU: 10 12 AD I
Competency 95.2: Implement expense control strategies. Descriptors: 95.2.1 Explain overhead and operating costs. 95.2.2 Explain the employee’s role in expense control. 95.2.3 Control use of supplies. 95.2.4 Negotiate service and maintenance contracts. 95.2.5 Negotiate the lease or purchase of a facility. 95.2.6 Develop expense control plans. 95.2.7 Use budgets to control operations. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
Postsecondary Human Resources Management Specialty
541
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 95.3: Maintain property and equipment. Descriptors: 95.3.1 Identify routine activities for maintaining business facilities and equipment. 95.3.2 Plan a maintenance program. Vendor/Supplier Relationships
BIL: Essential
EDU: 10 12 AD P R
Competency 95.4: Describe vendor/supplier relationships. Descriptors: 95.4.1 Explain the importance of good vendor/supplier relationships. 95.4.2 Describe techniques for maintaining vendor/supplier relationships.
BIL: Essential
EDU: 10 12 AD I P
Competency 95.5: Conduct a vendor/supplier search. Descriptors: 95.5.1 Identify ways of locating vendors/suppliers. 95.5.2 Explain use of technology in conducting vendor/supplier searches. 95.5.3 Describe procedures for conducting vendor/supplier searches. 95.5.4 Explain reasons for analyzing a vendor/supplier. 95.5.5 Identify potential vendors/suppliers (e.g., approved, preferred, partnered, certified,
pre-qualified, certifiable and disqualified).
Postsecondary Human Resources Management Specialty
542
Purchasing
BIL: Essential
EDU: 10 12 AD I P
Competency 95.6: Purchase business supplies, equipment and services. Descriptors: 95.6.1 Place orders and reorders. 95.6.2 Maintain an inventory of supplies. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
Quality
BIL: Essential
EDU: 10 12 AD I P
Competency 95.7: Describe the crucial components of a quality culture. Descriptors: 95.7.1 Define quality. 95.7.2 Define continuous improvement of the quality process. 95.7.3 Explain reasons businesses focus on quality strategies. 95.7.4 Explain the importance of continuous improvement to business. 95.7.5 Explain strategies that can be implemented to assist in continuous improvement.
Postsecondary Human Resources Management Specialty
543
Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 95.8: Manage quality achievement. Descriptors: 95.8.1 Explain the importance of management’s commitment to quality achievement. 95.8.2 Describe tools that management can use to improve quality. 95.8.3 Determine the cost implications for quality attainment. 95.8.4 Develop a plan and/or program for achieving of quality. 95.8.5 Develop a measurement system for reporting return on investment (ROI). Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
• Apply mathematical modeling to workplace and consumer situations, including problem formulation, identification of a mathematical model, interpretation of solution within the model, and validation to original problem situation. (Mathematical Processes J, 11-12)
Postsecondary Human Resources Management Specialty
544
BIL: Recommended
EDU: 10 12 AD I
Competency 95.9: Implement quality control processes. Descriptors: 95.9.1 Explain factors impacting implementation of quality control measures. 95.9.2 Apply quality tools. 95.9.3 Establish efficient operating systems.
Postsecondary Human Resources Management Specialty
545
Unit 96: Project Management
BIL: Essential
EDU: 10 12 AD I P
Competency 96.1: Describe project management. Descriptors: 96.1.1 Describe common project characteristics. 96.1.2 Describe the role of the project manager. 96.1.3 Describe the interpersonal skills that a successful project manager needs. 96.1.4 Summarize the reasons why an organization would use a project-based plan and
for what purpose. 96.1.5 Define the roles of project stakeholders. 96.1.6 Define common project inputs and outputs. 96.1.7 Explain how a project team meets project requirements. 96.1.8 Describe a project management system.
BIL: Essential
EDU: 10 12 AD I P
Competency 96.2: Describe a project life cycle. Descriptors: 96.2.1 Describe characteristics of a project life cycle. 96.2.2 Explain how project life cycles can vary. 96.2.3 Explain what each life cycle generally defines (e.g., technical work to do, when
the deliverables are to be generated, who is involved in each phase).
Postsecondary Human Resources Management Specialty
546
Unit 97: Human Resources Management
BIL: Essential
EDU: 10 12 AD I P
Competency 97.1: Describe human resources management’s functions and importance to an organization.
Descriptors: 97.1.1 Identify responsibilities of the human resources management unit. 97.1.2 Explain the role of ethics in human resources management.
BIL: Essential
EDU: 10 12 AD P R
Competency 97.2: Implement organizational skills to facilitate the work efforts of others. Descriptors: 97.2.1 Delegate work to others. 97.2.2 Schedule employees. 97.2.3 Assist employees with prioritizing work responsibilities.
BIL: Essential
EDU: 10 12 AD I P
Competency 97.3: Coordinate efforts of cross-functional teams to achieve project and company goals.
Descriptors: 97.3.1 Manage collaborative efforts. 97.3.2 Move employees into and out of projects. 97.3.3 Harmonize tasks, projects and employees in the context of business priorities. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Postsecondary Human Resources Management Specialty
547
BIL: Essential
EDU: 10 12 AD I P
Competency 97.4: Analyze staffing issues that impact hiring decisions. Descriptors: 97.4.1 Review company policy for compliance with employment laws and regulations. 97.4.2 Explain how compensation and benefit plans affect recruitment and retention
efforts. 97.4.3 Assess the use of alternative staffing methods (e.g., telecommuting, outsourcing). 97.4.4 Evaluate the impact of the company’s employment policies and procedures on
hiring decisions. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.5: Determine hiring needs. Descriptors: 97.5.1 Describe planning techniques in the hiring process (e.g., succession planning,
forecasting). 97.5.2 Use staffing metrics to assess the effectiveness of hiring decisions (e.g., cost
benefit analysis, costs per hire, selection ratios and adverse impact). 97.5.3 Evaluate hiring criteria. 97.5.4 Develop a staffing plan. 97.5.5 Establish a file of job openings. 97.5.6 Identify hiring selection criteria (e.g., job descriptions, job competencies). 97.5.7 Establish selection procedures (e.g., interviewing, testing, reference and
background checking). Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Postsecondary Human Resources Management Specialty
548
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.6: Recruit new and existing employees. Descriptors: 97.6.1 Describe recruitment methods and strategies. 97.6.2 Identify recruitment sources (e.g., agencies, Internet, advertising, personal). 97.6.3 Establish selection criteria for recruitment source selection. 97.6.4 Assess the availability of qualified applicants. 97.6.5 Select recruitment methods and sources for a business based on mission, goals
and strategic objectives. 97.6.6 Develop strategies for marketing the organization to potential employees 97.6.7 Implement recruitment methods. 97.6.8 Apply criteria for evaluating recruitment sources. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.7: Screen job applications and résumés. Descriptors: 97.7.1 Describe the characteristics of an effective employment application. 97.7.2 Establish selection criteria for screening résumés. 97.7.3 Apply selection criteria for screening résumés.
Postsecondary Human Resources Management Specialty
549
Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.8: Interview job applicants. Descriptors: 97.8.1 Demonstrate interview styles and techniques (e.g., panel approach, behavioral,
competency-based). 97.8.2 Identify legal aspects of interviewing. 97.8.3 Summarize information obtained from interview. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 97.9: Select new and existing employees for job openings. Descriptors: 97.9.1 Describe the benefits associated with hiring the right employee for the right job. 97.9.2 Compare the hiring process utilized with different job levels. 97.9.3 Explain factors affecting the selection process. 97.9.4 Describe sources of information about job applicants. 97.9.5 Administer selection tests and interpret the results. 97.9.6 Obtain information about job applicants from references. 97.9.7 Apply criteria to select a job applicant for the job opening.
Postsecondary Human Resources Management Specialty
550
BIL: Essential
EDU: 10 12 AD I P
Competency 97.10: Make a job offer. Descriptors: 97.10.1 Describe the elements of hiring offers. 97.10.2 Discuss employee compensation. 97.10.3 Explain contingency factors impacting a job offer (e.g., background checks, drug
testing, physical). 97.10.4 Confirm the job applicant’s interest in accepting the offer. Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 97.11: Perform post-offer employment activities. Descriptors: 97.11.1 Discuss the advantages and disadvantages of conducting pre-hiring background
checks and pre-employment drug testing. 97.11.2 Explain differences in staffing of non-U.S. citizens (e.g., visa, Green Card). 97.11.3 Explain the use of employment contracts. 97.11.4 Customize an employment contract for a selected business. 97.11.5 Administer post-employment-offer activities (e.g., completing forms, conducting
background checks). 97.11.6 Review medical examination results. 97.11.7 Provide and assist with employee relocation. Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Postsecondary Human Resources Management Specialty
551
On-boarding
BIL: Essential
EDU: 10 12 AD P
Competency 97.12: Orient new employees. Descriptors: 97.12.1 Explain the benefits of new employee orientation. 97.12.2 Identify sources of orientation information. 97.12.3 Describe the content of a new employee orientation program. 97.12.4 Evaluate the effectiveness of new employee orientations. 97.12.5 Identify factors to consider in planning a job orientation program. 97.12.6 Describe procedures for orienting new employees. 97.12.7 Develop and implement new employee orientations. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 97.13: Train new employees. Descriptors: 97.13.1 Explain the role of training. 97.13.2 Differentiate among training provided to employees at different job levels. 97.13.3 Discuss instructional methods and program delivery. 97.13.4 Compare and contrast training methods, programs and techniques. 97.13.5 Select and implement training methods, programs and techniques. 97.13.6 Assess the effectiveness of training. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
Postsecondary Human Resources Management Specialty
552
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 97.14: Identify and administer human resources development. Descriptors: 97.14.1 Differentiate between training and human resources development. 97.14.2 Conduct gap and/or needs analyses to identify human resources development
needs. 97.14.3 Determine issues impacting human resources development (e.g., organizational
culture and policies, societal norms). 97.14.4 Apply human resources development theories. Correlated English Language Arts Academic Content Benchmarks
• Formulate open-ended research questions suitable for investigation and adjust questions as necessary while research is conducted. (Research A, 8-10)
• Formulate open-ended research questions suitable for inquiry and investigation and adjust questions as necessary while research is conducted. (Research A, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.15: Coach employees. Descriptors: 97.15.1 Discuss reasons for coaching employees. 97.15.2 Explain coaching techniques. 97.15.3 Select and apply coaching techniques.
Postsecondary Human Resources Management Specialty
553
Correlated English Language Arts Academic Content Benchmarks
• Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10; Reading Process C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.16: Recognize and reward employees. Descriptors: 97.16.1 Discuss the relationship between employee recognition and employee morale. 97.16.2 Identify techniques that can be used to recognize and reward employees. 97.16.3 Explain the benefits associated with recognizing and rewarding employees. 97.16.4 Discuss challenges associated with recognizing and rewarding employees. 97.16.5 Explain job factors affecting employee morale. 97.16.6 Describe employee factors that affect employee morale. 97.16.7 Explain management’s role in building employee morale. 97.16.8 Describe ways that management can improve employee morale. 97.16.9 Align employee recognition and reward with particular events and occasions. 97.16.10 Employ recognition and reward techniques.
BIL: Essential
EDU: 10 12 AD I P
Competency 97.17: Supervise staff. Descriptors: 97.17.1 Explain staff supervision techniques. 97.17.2 Discuss the need for ongoing staff supervision. 97.17.3 Monitor staff performance. 97.17.4 Implement staff supervision techniques. Correlated English Language Arts Academic Content Benchmarks
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
Postsecondary Human Resources Management Specialty
554
BIL: Essential
EDU: 10 12 AD I P
Competency 97.18: Ensure equitable opportunities for employees. Descriptors: 97.18.1 Explain how the U.S. work force has changed from being described as a “melting
pot” to a “salad bowl”. 97.18.2 Cite demographic factors that have created diversity in the work force and in the
workplace. 97.18.3 Identify attitudinal factors that have created diversity in the work force and in the
workplace. 97.18.4 Describe legislative factors that promote and protect diversity in the work force
and in the workplace. 97.18.5 Explain the importance of managing diversity in the workplace. 97.18.6 Describe goals for managing diversity in the workplace. 97.18.7 Explain how the characteristics of a business affect the ways diversity is
managed. 97.18.8 Compare benefits and challenges of diverse staffing. 97.18.9 Assess diversity strategies. 97.18.10 Explain procedures for providing an equitable work environment for employees. 97.18.11 Assess equity of opportunities provided to employees. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.19: Assess employee performance. Descriptors: 97.19.1 Explain purposes for employee performance assessments. 97.19.2 Identify factors to consider when assessing employee performance. 97.19.3 Describe types of employee assessments. 97.19.4 Explain considerations in assessing employee performance. 97.19.5 Research the legal consequences of using performance appraisals to terminate or
demote employees. 97.19.6 Explain procedures for assessing employee performance. 97.19.7 Implement periodic informal performance appraisals.
Postsecondary Human Resources Management Specialty
555
97.19.8 Assist supervisors and employees in recognizing the goals of a performance appraisal.
97.19.9 Use performance appraisal tools. 97.19.10 Demonstrate procedures for assessing employee performance. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.20: Discipline employees. Descriptors: 97.20.1 Distinguish between preventive and corrective discipline. 97.20.2 Discuss progressive discipline and the levels of punitive measures involved. 97.20.3 Compare and contrast standard business disciplinary practices (e.g.,
administrative leave, termination). 97.20.4 Explain reasons for disciplining employees. 97.20.5 Identify factors that affect decisions for employee discipline and the level of
punishment. 97.20.6 Examine the relationship between the effectiveness of performance appraisals and
employee discipline. 97.20.7 Describe when employees should be disciplined. 97.20.8 Explain the consequences of disciplining employees. 97.20.9 Discuss legal restrictions on disciplining employees. 97.20.10 Explain guidelines for disciplining employees. 97.20.11 Implement guidelines for disciplining employees. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Postsecondary Human Resources Management Specialty
556
BIL: Recommended
EDU: 10 12 AD I P
Competency 97.21: Implement dispute resolution policies and procedures. Descriptors: 97.21.1 Handle employee complaints and grievances. 97.21.2 Employ conflict resolution techniques to resolve employee internal complaints. 97.21.3 Participate in resolving of employee complaints filed with federal, state and local
agencies. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Select and use effective speaking strategies for a variety of audiences, situations and purposes. (Communication: Oral and Visual C, 11-12)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.22: Determine and follow procedures prior to dismissing or firing employees.
Descriptors: 97.22.1 Identify reasons for dismissing or firing employees. 97.22.2 Discuss steps to be taken prior to dismissing or firing an employee (e.g.,
documentation). 97.22.3 Identify and adhere to procedures prior to dismissing or firing employees. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Postsecondary Human Resources Management Specialty
557
BIL: Essential
EDU: 10 12 AD I P
Competency 97.23: Determine the strategic importance of the employee exit. Descriptors: 97.23.1 Identify major forms of employee exit from an organization. 97.23.2 Determine distinctions among different types of employee exit. 97.23.3 Evaluate the implications of each form of employee exit.
BIL: Essential
EDU: 10 12 AD I P
Competency 97.24: Adhere to employment at will regulations. Descriptors: 97.24.1 Define employment at will. 97.24.2 Research federal, state and local legislation that governs employee exits (e.g.,
Warren Act, COBRA). 97.24.3 Determine exceptions to and examples of employment at will. 97.24.4 Follow employment at will procedures when releasing staff. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Social Studies Academic Content Benchmarks
• Obtain and evaluate information from public records and other resources related to a public policy issue. (Social Studies Skills and Methods A, 11-12)
Postsecondary Human Resources Management Specialty
558
BIL: Essential
EDU: 10 12 AD I P
Competency 97.25: Release staff due to layoffs. Descriptors: 97.25.1 Determine the outcomes of using layoffs to increase an organization’s
productivity. 97.25.2 Identify procedures for layoffs. 97.25.3 Identify tactics for reducing work force size. 97.25.4 Determine legal constraints associated with layoffs. 97.25.5 Identify out-placement procedures and activities used during layoffs. 97.25.6 Follow procedures for releasing staff due to layoffs. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.26: Terminate staff for cause. Descriptors: 97.26.1 Discuss legal requirements for terminating staff for cause. 97.26.2 Identify documentation requirements when terminating staff for cause. 97.26.3 Ensure that appropriate measures have been taken to ensure the legality of
employee termination. 97.26.4 Discuss procedures for protecting the security of the business when dismissing
employees. 97.26.5 Identify proactive methods for managing termination for cause. 97.26.6 Implement company guidelines for terminating employee for cause. Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Postsecondary Human Resources Management Specialty
559
BIL: Essential
EDU: 10 12 AD I P
Competency 97.27: Conduct employee exit activities. Descriptors: 97.27.1 Explain the purposes for exit interviews. 97.27.2 Determine questions to ask during exit interviews. 97.27.3 Recognize drivers of terminations, downsizing and outplacement activities. 97.27.4 Ensure employee understanding of laws applicable to employee termination (e.g., voluntary, involuntary, final pay, state requirements). 97.27.5 Discuss the need to use integrity and compassion when terminating employees. 97.27.6 Explain the employee exit process to the employee (e.g., unemployment insurance
claim response). 97.27.7 Conduct an exit interview. Correlated English Language Arts Academic Content Benchmarks
• Use a variety of strategies to enhance listening comprehension. (Communication: Oral and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
• Demonstrate an understanding of effective speaking strategies by selecting appropriate language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.28: Explain the roles of labor and management. Descriptors: 97.28.1 Explain unfair labor practices. 97.28.2 Explain the historical roles of the labor movement in the United States, including
how organized labor operates. 97.28.3 Describe historical examples of labor negotiations. 97.28.4 Define collective bargaining. 97.28.5 Explain employees’ right to bargain collectively. 97.28.6 Discuss conflict resolution skills in the collective bargaining process. 97.28.7 Recognize the impact of union organizing activity. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Postsecondary Human Resources Management Specialty
560
BIL: Essential
EDU: 10 12 AD P
Competency 97.29: Discuss employee and labor relations issues. Descriptors: 97.29.1 Explain individual employment rights issues and practices. 97.29.2 Discuss workplace behavior issues and practices (e.g., absenteeism, discipline). 97.29.3 Discuss public sector labor relations issues and practices. 97.29.4 Discuss expatriation and repatriation issues and practices for international
assignments.
BIL: Essential
EDU: 10 12 AD I P
Competency 97.30: Evaluate strategies for building cooperative employer-employee relationships.
Descriptors: 97.30.1 Develop employee relations programs that will create a positive, high-
performance organizational culture. 97.30.2 Measure the effectiveness of employee relations activities. 97.30.3 Describe ways companies establish cooperation between employees and
management (e.g., alternate work schedules, work teams, employee involvement, and flexible work arrangements).
97.30.4 Assist with developing work rules. 97.30.5 Differentiate between job enrichment and job enhancement and how they support
employer-employee relationship goals. 97.30.6 Assess employee attitudes, opinions and satisfaction (e.g., opinion surveys,
attitude surveys, focus groups, climate assessments). 97.30.7 Apply employee assessment data in developing policies, procedures and activities
that build employer-employee cooperation. 97.30.8 Evaluate the effectiveness of policies, procedures and activities that build
employer-employee cooperation. 97.30.9 Employ techniques for facilitating positive employee relations (small group
facilitation, dispute resolution, site-based management committees). Correlated English Language Arts Academic Content Benchmarks
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Postsecondary Human Resources Management Specialty
561
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Design and perform a statistical experiment, simulation or study; collect and interpret data; and use descriptive statistics to communicate and support predictions and conclusions. (Data Analysis and Probability C, 11-12)
Compensation and Benefits
BIL: Essential
EDU: 10 12 AD P
Competency 97.31: Coordinate compensation and benefit systems with management goals.
Descriptors: 97.31.1 Determine factors that constitute an effective compensation system. 97.31.2 Compare and contrast the components of a compensation system. 97.31.3 Describe the costs and benefits of employee compensation packages. 97.31.4 Describe the effects of compensation plans on company profits. 97.31.5 Explain common compensation concepts (e.g., market analysis and pay structures,
variable pay methods, executive compensation, non-cash compensation). 97.31.6 Explain the differences between incentives and bonuses. 97.31.7 Explain/comply with the federal, state and local compensation and benefit laws
(e.g., Fair Labor Standards Act [FLSA], Family Medical Leave Act [FMLA], Employee Retirement Income Security Act [ERISA], Consolidated Omnibus Budget Reconciliation Act [COBRA]).
97.31.8 Identify new or emerging compensation, pre-tax and benefit issues (e.g., health care system changes, company stock risks in retirement plans).
97.31.9 Evaluate compensation policies to ensure that they are positioning the organization internally and externally according to the organization’s strategic objectives.
97.31.10 Evaluate the benefits program to ensure that it is positioning the organization internally and externally according to the organization’s strategic objectives.
97.31.11 Compare and contrast international compensation laws and practices (e.g., compensation, socialized medicine, mandated retirement).
97.31.12 Communicate the compensation and benefits plan and policies to the work force. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
Postsecondary Human Resources Management Specialty
562
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD I P
Competency 97.32: Calculate wages and benefits. Descriptors: 97.32.1 Maintain payroll register and individuals’ earnings records and tax information. 97.32.2 Complete employer’s quarterly federal tax return. 97.32.3 Calculate fringe benefits. 97.32.4 Calculate wage and salary increase plans (e.g., cost of living allowance [COLA],
merit increases, profit sharing). Correlated Mathematics Academic Content Benchmarks
• Estimate, compute and solve problems involving real numbers, including ratio, proportion and percent, and explain solutions. (Number, Number Sense and Operations G, 8-10)
• Write and solve real-world, multi-step problems involving money, elapsed time and temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
• Create and analyze tabular and graphical displays of data using appropriate tools, including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-12)
BIL: Essential
EDU: 10 12 AD P
Competency 97.33: Analyze compensation functions. Descriptors: 97.33.1 Explain compensation policies and procedures. 97.33.2 Identify criteria used by compensation professionals to research, evaluate and
select a payroll system. 97.33.3 Research company payroll systems. 97.33.4 Identify payroll functions.
Postsecondary Human Resources Management Specialty
563
97.33.5 Analyze pay rates based on internal worth and external market conditions. 97.33.6 Identify pay structures (e.g., hourly, salaried, commission). 97.33.7 Determine the pay grade of a job. 97.33.8 Conduct job analysis (i.e., job description, competitive market analysis, internal
pay range). Correlated English Language Arts Academic Content Benchmarks
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 97.34: Analyze benefits function Descriptors: 97.34.1 Explain benefit plans (e.g., health insurance, life insurance, retirement plans,
educational assistance, health club) 97.34.2 Describe the most commonly used benefit programs (e.g., cafeteria style,
traditional group plans) 97.34.3 Conduct a benefits needs assessment 97.34.4 Investigate and select benefit plans in accordance with an organization’s strategic
objectives 97.34.5 Identify most common retirement plans 97.34.6 Explain strategic factors that go into designing a retirement plan for a company
(e.g., vesting strategies designed to enhance retention) 97.34.7 Research policies and procedures for a benefit plan
Postsecondary Human Resources Management Specialty
564
Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
• Demonstrate comprehension of print and electronic text by responding to questions (e.g., literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading Process B, 11-12)
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
• Locate and interpret mathematical information accurately, and communicate ideas, processes and solutions in a complete and easily understood manner. (Mathematical Processes H, 8-10)
BIL: Essential
EDU: 10 12 AD P
Competency 97.35: Implement organizational development strategies. 97.35.1 Define organizational development. 97.35.2 Discuss the role of organizational reflection in organizational development. 97.35.3 Explain the relationship of system improvement and organizational development. 97.35.4 Describe planning tools used in organizational development. 97.35.5 Explain the use of self-analysis in organizational development. 97.35.6 Discuss employee involvement strategies in organizational development. 97.35.7 Describe the contributions of organizational development to a business. 97.35.8 Explain organizational development theories and applications. 97.35.9 Use organizational development strategies.
Postsecondary Human Resources Management Specialty
565
BIL: Essential
EDU: 10 12 AD P
Competency 97.36: Apply organizational strategic planning and policy-making processes. Descriptors: 97.36.1 Identify how Human Resources can participate as a partner in the organization’s
strategic planning process. 97.36.2 Establish strategic relationships with individuals and teams in the organization to
influence organizational decision making. 97.36.3 Facilitate activities that enable implementing strategic management processes. 97.36.4 Evaluate Human Resource’s contribution to organizational effectiveness,
including assessment, design, implementation and evaluation of activities with respect to strategic and organizational objectives.
Correlated Mathematics Academic Content Benchmarks
• Construct convincing arguments based on analysis of data and interpretation of graphs. (Data Analysis and Probability F, 8-10)
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Employee Health and Safety Programs
BIL: Essential
EDU: 10 12 AD P
Competency 97.37: Evaluate employee health and safety programs. Descriptors:
Postsecondary Human Resources Management Specialty
566
97.37.1 Develop and select injury and occupational illness prevention programs. 97.37.2 Design injury and occupational illness prevention programs. 97.37.3 Develop and select safety training and incentive programs. 97.37.4 Evaluate the effectiveness of safety prevention, training and incentive programs. 97.37.5 Implement workplace injury and occupational illness procedures. Correlated English Language Arts Academic Content Benchmarks
• Apply reading comprehension strategies to understand grade-appropriate texts. (Reading Process A, 8-10; Reading Process A, 11-12)
• Produce functional documents that report, organize and convey information and ideas accurately, foresee readers’ problems or misunderstandings and that include formatting techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Postsecondary Human Resources Management Specialty
567
BIL: Recommended
EDU: 10 12 AD P
Competency 97.38: Identify employee fitness and wellness programs. Descriptors: 97.38.1 Describe goals and services of an employee fitness and wellness program. 97.38.2 Explain types of fitness and wellness programs offered by businesses. 97.38.3 Describe health and wellness program elements needed for the organization. 97.38.4 Discuss the benefits of a fitness and wellness program to both an employee and
the organization. 97.38.5 Assess businesses’ employee wellness programs. 97.38.6 Identify criteria that occupational health and safety professionals use in evaluating
the effectiveness of employee participation in fitness and wellness programs. Correlated Mathematics Academic Content Benchmarks
• Connect statistical techniques to applications in workplace and consumer situations. (Data Analysis and Probability D, 11-12)
Human Resource Information Systems
BIL: Essential
EDU: 10 12 AD P
Competency 97.39: Maintain human resources records. Descriptors: 97.39.1 Explain the importance of human resources record keeping. 97.39.2 Identify methods for maintaining human resources records. 97.39.3 Identify types of human resources records maintained by businesses. 97.39.4 Explain procedures for maintaining human resources records. 97.39.5 Use proper methods and procedures to maintain human resources records. 97.39.6 Use confidentiality in dealing with human resources records.
Postsecondary Human Resources Management Specialty
568
Postsecondary Human Resources Management Specialty
569
BIL: Essential
EDU: 10 12 AD P
Competency 97.40: Research human resources information system models. Descriptors: 97.40.1 Identify components and capabilities of a human resources information system. 97.40.2 Examine the relational database of human resources functions that a human
resources information system impacts. 97.40.3 Examine types of information generated by a human resources information
system used in organizational decision making. 97.40.4 Examine the impact of privacy and accuracy of computerized employee records. Correlated English Language Arts Academic Content Benchmarks
• Compile, organize and evaluate information, take notes and summarize findings. (Research B, 11-12)
BIL: Recommended
EDU: 10 12 AD P
Competency 97.41: Describe Human Resource Information System (HRIS). Descriptors: 97.41.1 Illustrate the phases of HRIS acquisition. 97.41.2 Identify types of Web-based human resources applications. 97.41.3 Determine the human resources functions that HRIS can facilitate. 97.41.4 State the uses of HRIS data and functions by non-Human Resources specialists. 97.41.5 Explain how HRIS adds value to an organization. 97.41.6 Identify trends of HRIS. Correlated English Language Arts Academic Content Benchmarks
• Use multiple resources to enhance comprehension of vocabulary. (Acquisition of Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Appendix A
Professional Associations and Certifications
570
Business and Administrative Services
Professional Associations
American Academy of Professional Coders (AAPC) (Student Membership Available)
2480 S. 3850 W., Suite B Salt Lake City, UT 84120 (800) 626-CODE http://www.aapc.com/
American National Standards Institute (ANSI) 1819 L St., NW, 6th floor Washington, DC 20036 (202) 293-8020 http://www.ansi.org/
American Alliance of Paralegals, Inc. (AAPI) c/o Carolyn Saenz, AACP Western-Southern Life Ins. Co. 400 Broadway, MS 32 Cincinnati, OH 45202-3341 (800) 333-5222, ext. 1465 http://www.aapipara.org/
American Society for Quality (ASQ) (Student Membership Available)
P.O. Box 3005 Milwaukee, WI 53201-3005 (800) 248-1946 http://www.asq.org/
American Association for Medical Transcription (AAMT) (Student Membership Available)
4230 Kiernan Ave., Suite 130 Modesto, CA 95356 (800) 982-2182 http://www.aamt.org/scriptcontent/index.cfm
Association for Legal Professionals (NALS) (Student Membership Available)
8159 E. 41st St. Tulsa, OK 74145 (918) 582-5188 http://www.nals.org/
American Bar Association (ABA)—Associate Membership
321 N Clark St., Floor 16 Chicago, IL 60610 (800) 285-2221 https://www.abanet.org/join/asc_enroll/asc_enroll.cfm
Association for Operations Management (APICS) (Student Membership Available)
5301 Shawnee Road Alexandria, VA 22312-2317 (800) 444-2742 http://www.apics.org/default.htm
American Health Information Management Association (AHIMA) (Student Membership Available)
233 N. Michigan Ave., 21st Floor Chicago, IL 60601-5800 (312) 233-1100 http://www.ahima.org/
Institute for Supply Management (ISM) (Student Membership Available)
P.O. Box 22160 Tempe, AZ 85285-2160 (480) 752-6276 http://www.ism.ws/
American Management Association (Student Membership Available)
1601 Broadway New York, NY 10019 (800) 262-9699 http://www.amanet.org/
International Association for Human Resource Information Management (IHRIM)
P.O. Box 1086 Burlington, MA 01803 (800) 804-3983 http://www.ihrim.org/
571
International Association of Administrative Professionals (IAAP) (Student Membership Available)
10502 NW Ambassador Drive P.O. Box 20404 Kansas City, MO 64195-0404 (816) 891-6600 http://www.iaap-hq.org/
National Association of Legal Assistants (NALA) (Student Membership Available)
1516 S. Boston, Suite 200 Tulsa, OK 74119 (918) 587-6828 http://www.nala.org/benefits.htm
International Institute of Business Analysis (IIBA) 250 Consumers Road #301 Toronto, Ontario M2J 4V6 Canada (866) 512-IIBA http://www.theiiba.org/default.asp
National Court Reporters Association (NCRA) (Student Membership Available)
8224 Old Courthouse Road Vienna, Virginia 22182-3808 (800) 272-6272 http://www.ncraonline.org/
International Paralegal Management Association (IPMA)
P.O. Box 659 Avondale Estates, GA 30002-0659 (404) 292-IPMA http://www.paralegalmanagement.org/ipma/
National Human Resources Association (NHRA) (Student Membership Available)
P.O. Box 7326 Nashua, NH 03060-7326 (866) 523-4417 http://www.humanresources.org/index.cfm
Legal Secretaries International Inc. 2302 Fannin St., Suite 500 Houston, TX 77002-9136 (860) 522-5175 http://www.legalsecretaries.org/
National Management Association (NMA) 2210 Arbor Blvd. Dayton, OH 45439 (937) 294-0421 http://nma1.org/
Medical Group Management Association (MGMA) (Student Membership Available)
104 Inverness Terrace E. Englewood, CO 80112-5306 (877) ASK-MGMA http://www.mgma.com/
Ohio Association for Court Administration (OACA)
c/o Pam Mossbarger Fayette County Probate/Juvenile Court 100 E. Court St. Washington Court House, OH 43160 (740) 335-0640 http://www.ohiocourtadministration.org/index.htm
National Association of Executive Secretaries and Administrative Assistants (NAESAA)
900 S. Washington St., Suite G-13, Falls Church, Virginia 22046 (703) 237-8616 http://www.naesaa.com/
Ohio Court Reporters Association (OCRA) (Student Membership Available)
5021 Winchell Court Dublin, Ohio 43017 (614) 336-2045 http://www.ocraonline.com/
National Association of Health Unit Coordinators, Inc. (NAHUC) (Student Membership Available)
1947 Madron Road Rockford, Illinois 61107-1716 (815) 633-4351 http://www.nahuc.org/
Paralegal Association of Central Ohio (PACO) (Student Membership Available)
P.O. Box 15182 Columbus, Ohio 43215-0182 (614) 470.2000 http://www.pacoparalegals.org/
572
Professional Association of Health Care Office Management (PAHCOM)
461 E. Ten Mile Road Pensacola, FL 32534-9712 (800) 451-9311 http://www.pahcom.com/
Society for Clinical Data Management (SCDM) 555 E. Wells St., Suite 1100 Milwaukee, WI 53202-3823 (414) 226-0362 http://scdm.org/
Professional Managers Association (PMA) P.O. Box 77235 Washington, D.C. 20013 (202) 874-1508 HTTP://WWW.PROMANAGER.ORG/DO/HOME
Society for Human Resource Management (SHRM) (Student Membership Available)
1800 Duke St. Alexandria, VA 22314 (800) 283-SHRM http://www.shrm.org/
Project Management Institute (PMI) (Student Membership Available)
4 Campus Blvd. Newtown Square, PA 19073-3299 (610) 356-4600 http://www.pmi.org/info/default.asp
573
Professional Certifications
American Alliance Certified Paralegal (AACP) (1) Issued by the American Alliance
Certification Commission 16815 E. Shea Blvd. Suite 110, Box 101 Fountain Hills, AZ 85268 http://www.aapipara.org/Certification.htm?PHPSESSID=c779e29847506009263aea65f75a028e
Certified Health Unit Coordinator (CHUC) (5) Issued by the National Association of Health Unit
Coordinators, Inc. (NAHUC) 1947 Madron Road Rockford, Illinois 61107-1716 (815) 633-4351 http://www.nahuc.org/Certification/cb_index.htm
Certified Administrative Professional (CAP) (2) Issued by the International Association of
Administrative Professionals (IAAP) 10502 NW Ambassador Dr. P.O. Box 20404 Kansas City, MO 64195-0404 (816) 891-6600 http://www.iaap-hq.org/cert/advantage.htm
Certified in Production and Inventory Management (CPIM) (2)
Issued by the Association for Operations Management (APICS)
5301 Shawnee Road Alexandria, VA 22312-2317 (800) 444-2742 http://www.apics.org/Certification/CPIM/default.htm
Certified Associate in Project Management (CAPM) (4)
Issued by the Project Management Institute (PMI) 4 Campus Blvd. Newtown Square, PA 19073-3299 (610) 356-4600 http://www.pmi.org/prod/groups/public/documents/inf
o/pdc_capm.asp
Certified Legal Assistant/Certified Paralegal (CLA/CP) (3) Issued by the National Association of Legal Assistants
(NALA) 1516 S. Boston, Suite 200 Tulsa, OK 74119 (918) 587-6828 http://www.nala.org/cert.htm#The%20Examination%20-
%20Eligibility%20Requirements
Certified Business Analysis Professional (CBAP) (4) Issued by the International Institute of Business
Analysis (IIBA) 250 Consumers Road #301 Toronto, Ontario M2J 4V6 Canada (866) 512-IIBA http://www.theiiba.org/content.asp?ContentId=551
Certified Legal Secretary Specialist (CLSS) (2) Issued by the Legal Secretaries International Inc. 2302 Fannin St., Suite 500 Houston, TX 77002-9136 (860) 522-5175 http://www.legalsecretaries.org/certify.html
Certified Clinical Data Manager (CCDM) (2) Issued by the Society for Clinical Data Management
(SCDM) 555 E. Wells St., Suite 1100 Milwaukee, WI 53202-3823 (414) 226-0362 http://scdm.org/certification/
Certified Manager (CM) (4) Issued by the Institute of Certified Professional Managers James Madison University, MSC 5504 Harrisonburg, VA 22807 (800) 568-4120 http://cob.jmu.edu/icpm/
Certified Coding Associate (CCA) (5) Issued by the American Health Information
Management Association (AHIMA) 233 N. Michigan Ave., 21st Floor Chicago, IL 60601-5800 (312) 233-1100 http://www.ahima.org/certification/cca.asp
Certified Medical Coder (CMC) (2) Issued by the Practice Management Institute (PMI) 9501 Console, Suite 100 San Antonio, TX 78229-2033 (800) 259-5562 http://www.pmimd.com/default.asp?page=certs&subpart=
cmc&cat=cmc
574
Certified Medical Insurance Specialist (CMIS) (2) Issued by the Practice Management Institute (PMI) 9501 Console, Suite 100 San Antonio, TX 78229-2033 (800) 259-5562 http://www.pmimd.com/default.asp?page=certs&subp
art=cmis&cat=cmis
Certified Purchasing Manager (CPM) (2) Issued by the Institute for Supply Management (ISM) P.O. Box 22160 Tempe, AZ 85285-2160 (480) 752-6276 http://www.ism.ws/certification/content.cfm?ItemNumber
=4674&navItemNumber=5616
Certified Medical Manager (CMM) (4) Issued by the Professional Association of
Health Care Office Management (PAHCOM)
461 E. Ten Mile Road Pensacola, FL 32534-9712 (800) 451-9311 http://www.pahcom.com/cmm/cmm.html
International Project Management Association Certification (IPMA) (2)
Issued by the International Project Management Association (IPMA)
P.O. Box 1167, 3860 BD Nijkerk, The Netherlands +31 33 247 3430 http://www.ipma.ch/certification/Pages/default.aspx
Certified Medical Office Manager (CMOM) (2) Issued by the Practice Management Institute (PMI) 9501 Console, Suite 100 San Antonio, TX 78229-2033 (800) 259-5562 http://www.pmimd.com/default.asp?page=certs&subp
art=cmom&cat=cmom
Manager of Quality/Organizational Excellence (CMQ/OE) (2)
Issued by the American Society for Quality (ASQ) P.O. Box 3005 Milwaukee, WI 53201-3005 (800) 248-1946 http://www.asq.org/qm/cqm/
Certified Medical Transcriptionist (CMT) (2) Issued by the American Association for
Medical Transcription (AAMT) 4230 Kiernan Ave., Suite 130 Modesto, CA 95356 (800) 982-2182 http://www.aamt.org/scriptcontent/chub.cfm
Professional in Human Resources (PHR) (2) Issued by the Human Resources Certification Institute
(HRCI) 1800 Duke St. Alexandria, VA 22314 (866) 898-4724 http://www.hrci.org/Certification/OV/
Certified Professional Coder (CPC) (2) Issued by the American Academy of
Professional Coders (AAPC) 2480 S. 3850 W., Suite B Salt Lake City, UT 84120 (800) 626-CODE http://www.aapc.com/certification/cpc.aspx
Professional Paralegal (PP) (2) Issued by the Association for Legal Professionals
(NALS) 8159 E. 41st St. Tulsa, OK 74145 (918) 582-5188 http://www.nals.org/certification/professionalparalegal/ind
ex.html
Certified Professional in Supply Management (CPSM) (4)
Issued by the Institute for Supply Management (ISM) P.O. Box 22160 Tempe, AZ 85285-2160 (480) 752-6276 http://www.ism.ws/certification/content.cfm?ItemNu
mber=5722&navItemNumber=5618
Project Management Professional (PMP) (4) Issued by the Project Management Institute (PMI) 4 Campus Blvd. Newtown Square, PA 19073-3299 (610) 356-4600 http://www.pmi.org/prod/groups/public/documents/info/pdc_pmp.asp
575
Registered Health Information Administrator (RHIA) (3)
Issued by the American Health Information Management Association (AHIMA)
233 N. Michigan Ave., 21st Floor Chicago, IL 60601-5800 (312) 233-1100 http://www.ahima.org/certification/rhia.asp
Registered Professional Reporter (RPR) (5) Issued by the National Court Reporters
Association (NCRA) 8224 Old Courthouse Road Vienna, Virginia 22182-3808 (800) 272-6272 http://ncraonline.org/Testing/Certification/rpr/default.htm
Registered Medical Transcriptionist (RMT) (5) Issued by the American Association for
Medical Transcription (AAMT) 4230 Kiernan Ave., Suite 130 Modesto, CA 95356 (800) 982-2182 http://www.aamt.org/scriptcontent/rhub.cfm
(1) No certification examination required. Candidates must satisfy experience and education requirements. (2) Certification examination required. Candidates must satisfy experience requirements. (3) Certification examination required. Candidates must satisfy education requirements. (4) Certification examination required. Candidates must satisfy experience and education requirements. (5) Certification examination required.
576
Appendix B
Bibliography
577
Bibliography BUSINESS AND ADMINISTRATIVE SERVICES CAREER FIELD, GENERAL Labor Statistics/Government Web sites Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2004-
05 Edition, Human Resources, Training, and Labor Relations Managers, and on the Internet at http://www.bls.gov/oco/ocos021.htm
U.S. Department of Labor, Employment and Training Administration
www.doleta.gov U.S. Department of Labor, Career Voyages
www.careervoyages.gov U.S. Department of Labor, 21st Century Workforce Initiative, It’s Not Your Parent’s Workforce. www.dol.gov/21/cw/magaizen/020314/parents.htm The Ohio Department of Job and Family Services, Occupational Trends: What’s Hot in Ohio,
Job Outlook to 2012. www.ohioworkforceinformer.org
The Ohio Department of Job and Family Services, Bureau of Labor Market Information/ Office
of Workforce Development, Ohio Job Outlook to 2012. The Ohio Department of Job and Family Services, Bureau of Labor Market Information/ Office
of Workforce Development, Ohio Short-Term Occupational Employment Forecast: 3rd Quarter 2004 to 3rd Quarter 2006.
NAICS Bulletin 5613, Employment Services. (From Bureau of Labor Statistics, U.S. Department
of Labor, Career Guide to Industries, 2004-05 Edition www.bls.gov/oco/cg/cgs039.htm
Hecker, D. E. (2005, November). Occupational employment projections to 2014.
http://stats.bls.gov/opub/mlr/2005/11/art5exc.htm Saunders, N. C. (2005, November). A summary of BLS projections to 2014.
http://stats.bls.gov/opub/mlr/2005/11/art1exc.htm Books Friedman, T. (2005). The world is flat: A brief history of the twenty-first century. New York:
Farrar, Straus and Giroux.
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Robinson, K. (2001). Out of our minds: Learning to be creative. West Sussex, England: Capstone Publishing Limited.
Articles Davis, I. & Stephenson, E. (2006, January). Ten trends to watch in 2006. McKinsey Quarterly.
Retrieved March 31, 2006, from www.mckinseyquarterly.com/article_print.aspx?L2=18&L3=0&ar=1734
Davenport, R. (2006, February). Eliminate the skills gap. T + D Magazine. Goleman, D. (1998). What makes a leader? Best of HBR 1998, Reprinted January 2004. ADMINISTRATIVE AND PROFESSIONAL SUPPORT American Management Association. (2003, April 23). Views on administrative professionals
tasks and competencies. Retrieved February 15, 2006, from http://www.amanet.org/research/pdfs/APs_tasks_03.pdf
American Management Association. (2004). AMA 2004 administrative professionals survey.
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International Association of Administrative Professionals
http://www.iaap-hq.org/index.htm International Virtual Assistants Association
http://www.ivaa.org/index.php ProfessioNotes: A Newsletter of the Institute of Certified Records Managers. (2006, Winter). Virtual Assistant
http://www.assistu.com/ Articles Lee, M. (2000, December 1). Virtual personal assistants can be a real help. Austin Business
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579
Certifications Certified Professional Secretary (CPS), Certified Administrative Professional (CAP)
http://iaap-hq.org/cert/faq.htm Certified Records Manager (CRM)
www.ICRM.org BUSINESS MANAGEMENT—BUSINESS INFORMATION MANAGEMENT Universities with Business Information Technology Tracks University of Pennsylvania, Wharton School of Business, Jerome Fisher Program in
Management & Technology) http://www.mandt.wharton.upenn.edu/about.htm
Virginia Tech, Pamplin College of Business, Department of Business Information Technology
http://www.bit.vt.edu/ University of Michigan, Ross School of Business, Department of Business Technology
http://www.bus.umich.edu/Academics/Departments/CIS/ MIT Sloan School of Management
http://mitsloan.mit.edu/undergrad/ac-main.php Carnegie Mellon, Tepper School of Business, Technology Leadership Track
http://business.tepper.cmu.edu/default.aspx?id=143376 University of California, Berkeley, Haas School of Business, Fisher Center for the Strategic Use
of Information Technology http://groups.haas.berkeley.edu/fcsuit
University of Maryland, Robert H. Smith School of Business, Information Systems,
Specialization Business http://www.rhsmith.umd.edu/undergrad/is.html
Arizona State University, W.P. Carey School of Business, Center for Advancing Business
through Information Technology http://wpcarey.asu.edu/seid/cabit/index.cfm
580
Business Information Management General CIO Magazine Online
www.cio.com Chief Executive Magazine Online
CEOs and Technology Section http://www.chiefexecutive.net/ME2/Audiences/Default.asp
Articles Copeland, L. (2001, October 22). The top techno-MBA programs. Computer World. Retrieved
March 10, 2006, from www.computerworld.com/printthis/2001/0,4814,64908,00.html Hoffman, A. (n.d.). MBAs for techies. Monster.com. Retrieved April 7, 2006, from
http://technology.monster.com/articles/mbas IT in the board room. (2005). Sales & Marketing Management. Retrieved January 3, 2006. from
http://www.salesandmarketing.com/smm/pitch/article_display.jsp?vnu_content_id=1001736647
Jacobs, M. (2006, March 20). IT workers will need to add skills, study shows. The Columbus
Dispatch. McCarthy, J. C. (2002, January 14). Commentary: The IT diaspora. News.com. Retrieved April
7, 2006 from http://news.com.com?Commentary+IT+diaspora/2009-1069_3-980632.html?tag=nl
Overby, S. (2006, January 1). The new IT department: The top three positions you need. CIO
Magazine. Retrieved February 29, 2006, from http://www.cio.com/archive/010106/soc_staffing.html?action=print
Pratt, M. K. (2005, July 18). Two for one: Colleges eye combining tech, business degrees.
Computer World. Retrieved March 10, 2006, from http://www.computerworld.com/printthis/2005/0,4814,103195,00.html
Rizzo, T. (2001, July 1). The business technology revolution: IT Professionals + Business
Expertise + Powerful New Leaders. Internet World Magazine. Retrieved February 29, 2006, from http://www.internetworld.com/magazine.php?inc=070101/07.01.01webobservatory.html
581
Books Smith, H. (2003). Business process management: The third wave. Tampa, FL: Meghan-Kiffer
Press. Spanyi, A. (2003). Business process management is a team sport. Tampa, FL: Anclote Press. Standards National Occupational Standards (e-skills U.K.)
http://nos.e-skills.com/index_html Project Management Berkun, S. (2005). The art of project management. Sebastopol, CA: O’Reilly Media. Nerdherding for Beginners (Blog)
http://www.nerdherding.net/ Project Management Institute
http://www.pmi.org/info/default.asp Project Management Institute. A guide to the project management body of knowledge (3rd ed.).
Newton Square, PA: Author. Project Management Institute (PMI®) and Corpedia Education Web-based Courseware
http://www.corpedia.com/welcome/product.asp?partnerID=85&refererID=pmi&product=S100
University of Phoenix, Certificate Program in Project Management
www.uponlinetraining.com/Project_Management_Certificate.asp Wideman Comparative Glossary of Project Management Terms
http://www.maxwideman.com/pmglossary/PMG_P11.htm Wikipedia
http://en.wikipedia.org/wiki/Project_management Wirick, D. (2005). The project management imperative: Mastering the key survival skill for the
twenty-first century organization. New York: iUniverse. Zielinski, D. (2005, July). Soft skills, hard truths: How the project-management discipline is
rediscovering the power and importance of old-fashioned people skills. Training Magazine.
582
Business Analysis International Institute of Business Analysis
http://www.iiba.com/default.cfm iRise (Business Analyst Resources)
http://www.irise.com/resources/ba_resources.shtml#rm BUSINESS MANAGEMENT—CORPORATE/GENERAL MANAGEMENT American Management Association
http://www.amanet.org/index.htm Association of Professionals in Business Management
http://www.apbm.org/pages.aspx/cabmcontent Daft, R. (2004). The leadership experience. Fort Worth, TX: Harcourt College Publishers. Daft, R. (2001). Understanding management. Cincinnati, OH: Thomson Learning. DuBrin, A. (2003). Essentials of management, (6th ed.). Mason, OH: South-Western. Lussier, R. (2003). Management fundamentals: Concepts, applications, skill development (2nd
ed.). Mason, OH: South-Western. BUSINESS MANAGEMENT—HUMAN RESOURCES MANAGEMENT American Payroll Association
www.americanpayroll.org/contents.html American Society for Healthcare Human Resources Administration
www.ashhra.org American Society for Training and Development
www.astd.org HR Magazine
www.shrm.org/hrmagazine The International Association for Human Resource Information Management
www.ihrim.org International Foundation of Employee Benefit Plans
www.ifebp.org/default.asp
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Monster.com: Human Resources Careers Message Board
http://forums.monster.com/forum.asp?forum=2249 Personnel Today
www.personneltoday.com Society for Human Relations Management
www.shrm.org WetFeet: Human Resources
www.wetfeet.com/Content?Careers/Human%20Resources.aspx Books Bogardus, A. (2004). Professional in human resources certification study guide. San Francisco:
Sybex. Smith, S. (2004). The HR answer book: An indispensable guide for managers and human
resources professionals. New York: American Management Association. Articles Conley, L. (2005, August). The once and future consultant. Fast Company. Retrieved from
http://pf.fastcompany.com/magazine/97/consultants.html HR skills for the future. (2006, February). HR Magazine.
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BUSINESS MANAGEMENT—OPERATIONS MANAGEMENT Gomez-Mejia, L. (2004). Operations management (PowerPoint presentation). New York:
McGraw-Hill. Retrieved from http://www.uwc.ac.za/ems/man/MAN121/Chap017.ppt Introduction to operations management, Chapter 1. Retrieved from
http://media.wiley.com/product_data/excerpt/48/04713472/0471347248-3.pdf Stevenson , W. J. (2005).Operations management (8th ed.). New York: McGraw-Hill. Van Ness, P. D. (2005). Study guide: Operations management (8th ed.). New York: McGraw-Hill
Appendix C
College Tech Prep Consortia
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Akron Area Tech Prep University of Akron Kelly Herold Polsky #214 Akron, OH 44325 330.972.8832 http://sc.uakron.edu/?/techprep Clark State Tech Prep Clark State Community College Barbara Yontz 100 S Limestone St. Springfield, OH 45501-0570 937.328.6122 937.328.3888 www.clarkstate.edu/techprep/ Eastern Ohio Valley Tech Prep Jefferson Community College Christina Wanat 4000 Sunset Boulevard Steubenville, OH 43952-3598 740.264.5591 ext: 161 www.jcc.edu Greater Cincinnati Tech Prep University of Cincinnati Timothy Nolan 9555 Plainfield Rd. Cincinnati, OH 45236 513.936.1681 www.techprepswohio.org Heart of Ohio Tech Prep Columbus State Community College Claude Graves 550 E. Spring Street Columbus, OH 43215 614.287.2452 www.cscc.edu/techprep Kent Tech Prep Kent State University, Trumbull Campus Paul Boguski 4314 Mahoning Ave., NW Warren, OH 44242-0001 330.672.5806 www.trumbull.kent.edu Lakeland Tech Prep Lakeland Community College Chris Dalheim 7700 Clocktower Drive Kirtland, OH 44094-5198 440.525-7235 www.lakelandcc.edu/academic/techprep/
Lorain County Tech Prep Lorain County Community College Sharon Fain 1005 N. Abbe Road Elyria, OH 44035 440.366.4887 www.loraintechprep.com Mahoning Area Tech Prep Youngstown State University Arlene Floyd One University Plaza, Tod #301 Youngstown, OH 44555 330.941.2333 www.mactechprep.ysu.edu Marion Area Partners Tech Prep Marion Technical College Roger Johnson 1467 Mt. Vernon Avenue Marion, OH 43302-5694 740.389.4636 ext: 324 www.mtc.edu/TechPrep/techprep.htm Miami Valley Tech Prep Sinclair Community College Ron Kindell 444 West Third Street Dayton, OH 45402 937.512.2406 www.mvtechprep.org/ Mid-East Ohio Tech Prep Zane State College Larisa Harper 1555 Newark Road Zanesville, OH 43701 740.588.1207 www.zanestate.edu/techprep North Central Tech Prep North Central State College Tom Kluding PO Box 698 Mansfield, OH 44901-0698 419.755.5659 www.collegetechprep.net
North Coast Tech Prep Cuyahoga Community College Al Mazzeo 2900 Community College Ave. MCC 120C Cleveland, OH 44115 216.987.4988 www.tri-c.edu/techprep Northwest Ohio Tech Prep University of Toledo Nancy Pietras 2801 West Bancroft St., MS 119 Toledo, OH 43606 419.530.7229 www.techprepnwo.org Ohio South Tech Prep Shawnee State University Angela Walker 940 Second Street Portsmouth, OH 45662-4344 740.351.3122 www.shawnee.edu/off/uos/ep/tech/index.html Ohio Valley Tech Prep Rio Grande Community College Mike Beaver PO Box 500 Rio Grande, OH 45674-3131 740.245.7304 www.rio.edu/techprep Southeast Ohio Tech Prep Hocking College Linda Howard 3301 Hocking Parkway Nelsonville, OH 45764 740.753.6557 www.seotechprep.org Stark County Tech Prep Stark State College Jennie Royer 6200 Frank Avenue, NW North Canton, OH 44720 330.494.6170 ext: 4238 www.starkcountytechprep.org Upper Miami Valley Tech Prep Edison State Community College Nadine Cornett 1973 Edison Drive Piqua, OH 45356 937.778.7981 www.edison.cc.oh.us/techprep
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Washington-Morgan-Meigs Tech Prep Washington State Community College Gary Williams 710 Colegate Drive Marietta, OH 45750 740.374.8716 ext: 1875 www.wscc.edu/techprep/index.asp?section=TEPR West Central Tech Prep Rhodes State College Nancy Osborn 4240 Campus Drive Lima, OH 45804 419.995.8811 www.techprepwcohio.org
Workforce Development Council Terra Community College Ed Harper 2830 Napoleon Road Fremont, OH 43420-9670 419.559.2360 www.flo.terra.cc.oh.us/academics/techprep.asp
Ohio Board of Regents Anthony M. Landis, Assistant Director College Tech Prep & Carl D. Perkins Programs Ohio Board of Regents 614. 387.1214 www.regents.state.oh.us Ohio Dept. of Education, CTAE Nenna Davis, Consultant College Tech Prep & Advanced Placement Ohio Department of Education 25 S. Front Street - MS 609 Columbus, OH 43215 614.466.9514 www.ode.state.oh.us
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Ohio College Tech Prep Postsecondary Partners Belmont Technical College Bowling Green State University Central Ohio Technical College Cincinnati State Technical & Community College Clark State Community College Columbus State Community College Cuyahoga Community College Edison State Community College Hocking College Jefferson Community College Kent State, East Liverpool Campus Kent State, Salem Campus Kent State, Trumbull Campus Kent State, Tuscarawas Campus Lakeland Community College Lorain County Community College Marion Technical College Miami University Hamilton Miami University Middletown North Central State College Northwest State Community College Ohio University, Chillicothe Campus
Ohio University, Ironton Campus Ohio University, Lancaster Campus Owens State Community College Rhodes State College Rio Grande Community College Shawnee State University Sinclair Community College Southern State Community College Stark State College of Technology Terra Community College The University of Northwestern Ohio University of Akron, Community and Technical College University of Akron, Wayne College University of Cincinnati, Clermont College University of Cincinnati, College of Applied Science University of Cincinnati, Raymond Walters College University of Toledo Washington State Community College Wright State University, Lake Campus Youngstown State University Zane State College
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