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Business Continuity &
Disaster Planning Guide
for Satellite Communications
Meeting the Qualifications and Needs for
Business Continuity Communications
Table of Contents
WELCOME ................................................................................................................................................... 1
COMMUNICATIONS .................................................................................................................................... 2
THE GLOBALSTAR SATELLITE NETWORK ............................................................................................. 5
GLOBALSTAR SATELLITE CAPABILITIES ............................................................................................... 7
GLOBALSTAR VOICE & DATA ................................................................................................................. 10
FREQUENTLY ASKED QUESTIONS (FAQ) ............................................................................................. 11
Copyright© 2015 Globalstar® Incorporated All rights reserved
Globalstar® is a registered trademark of Globalstar Incorporated
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 1
WELCOME
“Communication is key before, during and after disasters. Make sure
Globalstar is part of your disaster Plan.” – General Honoré
The entire country saw the devastation that was left after
Hurricanes Sandy, Katrina and Rita. It’s always easy to look
back and think about what you SHOULD have done to be
better prepared. Lt. General Russel L. Honoré, U.S. Army
(retired) knows a thing or two about being prepared. Best
known as an expert on global disaster preparedness, he
led the joint task force responsible for the massive search-
and-rescue mission and restoration of order in New
Orleans and the Mississippi Gulf Coast following Hurricane
Katrina in 2005. Additionally, he served in a variety of planning and response
operations, including Hurricanes Floyd, Isabel, Charley, Frances and Ivan, and has
supported U.S. military emergency response abroad.
General Honoré states, “My motto is simple – you should prepare not just when you
notice something is headed your way, but prepare now. You need the ability to maintain
communications continuity at all times, should the grid go down. Globalstar provides
that with the world’s newest MSS network: a long-term, reliable investment with system
redundancy that users can count on to reduce their response time, clearly be heard
during critical phone calls and transmit data faster than any other competitive network.”
Globalstar provides innovative solutions for emergency management and business
continuity applications. General Honore’ knows how important it is to have a mobile
command center up and running ASAP after a disaster strikes. “First responders and
industries off-the-grid will find that Globalstar is something they can’t do without.”
In the aftermath of these recent events, businesses now routinely incorporate satellite
phones in their disaster recovery and backup communications planning. Further, as a
direct result of Hurricane Katrina, governors have put a renewed focus on statewide
disaster preparedness programs, and interoperable emergency communications are a
required component of the National Preparedness Goal put forth by the Department of
Homeland Security in September 2011. Known for setting the standard in high quality
voice and mobile data communications, Globalstar has already been adopted as the
preferred statewide backup communications system in many parts of the country.
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 2
COMMUNICATIONS
Disaster recovery is the process in which business is resumed after a disruptive event.
This event could be something like a hurricane, earthquake or even a blizzard.
Business continuity starts with communication. Communicating the right information, to
the right people, at the right time is essential to keep your business running. Many
business executives ignore business continuity and disaster planning to their detriment.
The critical first moments in implementing a business continuity plan is key! Having a
communication plan in place will help mitigate risk and allow your company to continue
to remain operational, not only after a natural disaster, but also major power outages,
supply chain partner problems and other numerous challenges business face on a daily
basis.
During Hurricane Sandy, service disruptions were reported in 158 counties and 10
states stretching from Maine to Virginia. At one point, approximately 25% of cell sites
across these affected areas were out of commission and some 911 emergency call
centers were disabled. In the New York City area, over 500,000 wired telephone lines
and almost 60% of the wireless service networks were inoperable, with nearly 3,500 cell
sites knocked off line.
During the Northeast Blackout of 2003 a widespread power outage occurred throughout
eight states in the Northeast and Midwest of the United States, along with the province
of Ontario Canada. Over 55 million people were affected. Cellular communications
were severely disrupted and the wired telephones lines in large urban areas were
overwhelmed by the volume of traffic. A large number of businesses and industry were
closed in the affected area, and others were forced to close or slow work because of
supply and communication problems.
More and more organizations around the world are moving towards satellite
communications to maintain day to day operations. Globalstar provides
“Communication Insurance,” an inexpensive off the network communication solution
allowing for voice, email and data that can pay for itself by minimizing business impact
of a disaster or and outage.
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 3
Unique Benefits
Operability
The range of communications services used for business continuity and disaster
recovery are broad, and often unpredictable. Given the complexity and cost inherent in
building and operating satellite communications systems, many providers focus on a
very narrow set, if not just one primary service. Globalstar however is unique in that it
balances the diverse needs of businesses providing them with:
Instant Infrastructure – Provides instant communications where no terrestrial
infrastructure is available. Terrestrial communication can be disrupted by natural
disasters such as hurricanes or earthquakes and Globalstar is the best and most
reliable communication platform available.
Continuity of Operations - A redundant communications network capable of
providing real-time voice and data in the event of a landline failure or system
overload.
Rapid Provisioning (Temporary Network Solution) – Globalstar is the most
cost effective, practical and easy to deploy solution for sending and receiving
information.
System Scalability – Globalstar is the only satellite operator in the country
whose network capacity is scalable and can adapt to any abrupt change or
event.
Ubiquitous Coverage – Globalstar’s satellite network covers most of the
inhabited Earth’s surface between 70° north and 70° south.
Communications Operability – Globalstar provides a highly secure, digitally
encrypted private network that remains operable even if all land-based
communications fail and/or destroyed.
Practical
US based 10 digit dialing with Florida, Texas or Alaska Area Codes, seamlessly
connect to all telecommunication systems
Dial 911 anywhere in North America - No special provisioning for 911
immediately connects to the GEOS International Emergency Response Center
True Mobility – Omni-directional antennas allow for continuous movement in any
direction at any speed without losing satellite connection
Hands Free capability with car kit
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 4
One touch dialing
Reliable
Only satellite system built with redundancy features – All Gateways can add
capacity to adjacent ground stations, and serve nearby area in event of localized
outage
Newest most modern satellite constellation with 15 year life
CDMA platform provides the industry’s best audio-quality, enables higher
capacity, process more calls and provides faster data speeds
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 5
THE GLOBALSTAR SATELLITE NETWORK
Globalstar recently launched the world’s most modern satellite communications
network. "As the first in the mobile satellite communications industry to establish a new
and modern network, Globalstar is leaps and bounds ahead of the competition," says
Jay Monroe, Chairman and CEO of Globalstar, Inc. "With the most modern network in
place, Globalstar customers will be connected when it matters most, in emergencies, to
continue business, or to connect with a loved one."
Globalstar uses Low Earth Orbit (LEO) Satellites in an orbit around 900 miles. There
are advantages of LEO satellites over Geosynchronous (GEO) systems for delivery of
Mobile Satellite Services (MSSs). LEO satellite technology allows the use of low power
handheld devices allowing users to be continuously on the move without a disruption of
service. In land-based GEO satellite applications (i.e. VSAT or BGAN) the terminal
must be stationary to acquire a satellite signal. GEO satellite systems are normally
28,000 miles above the earth and are commonly used for television transmission, high-
speed data, and other wideband services. The time delay and echo inherent with GEO
systems can be detrimental in relaying key business communications and decisions.
The Globalstar Satellite Network is comprised of 3 segments:
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 6
Space (Satellite) – The Globalstar space segment is a constellation of 32 LEO
satellites, providing global communications. Operating at an altitude of 860 miles
above the Earth, the spot beam coverage (footprint of an individual Globalstar
satellite) is the largest among all LEO satellite operators
Ground (Gateway) – An operational gateway is required to send and receive
voice and data to other Globalstar phones, landlines, cellular, other satellite
networks, or the Internet. The Globalstar ground segment consists of 25
gateways around the world. Each gateway has between three and four large
antennas following the movement of the orbiting satellite
User (Equipment) – The Globalstar user segment consists of Globalstar satellite
phones, Globalstar Sat-Fi, and other Globalstar equipment used to send/receive
voice and data.
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 7
GLOBALSTAR SATELLITE CAPABILITIES
Facility-to-Facility
Facility-to-Mobile
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 8
Mobile-to-Mobile
Device-to-Device
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 9
Point-to-Multipoint
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 10
GLOBALSTAR VOICE & DATA
Globalstar is a Mobile Satellite System (MSS) providing communications on the move
including equipment that can be used from inside a car, truck, maritime vessel, as well
as helicopters and other aircraft. Globalstar can provide the voice and data
connections necessary to expedite corporate communications, damage assessments,
business continuity, or any of the following:
Mobile Voice Communications
Messaging
Data Transfer
Dispatch Coordination
Asset Tracking
Environmental Monitoring
Event Reporting
Globalstar communication solutions can be deployed and operational within minutes,
without the need of expert technical staff, providing executives and managers with:
Crystal-Clear Voice Quality -
Globalstar is the only MSS
provider using the patented
Qualcomm-based CDMA
technology, which provides
crystal-clear voice quality
similar to modern day digital
cellular service
No Voice Delay – Calls occur
with no noticeable time-delays
Simplicity – Simple 10-digit
dialing, just dial area code +
telephone number and press
connect
Superior Data Speeds – MSS industry’s fastest data speeds, allowing you to
send more in less time. 4 times faster than all other MSS providers.
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 11
FREQUENTLY ASKED QUESTIONS (FAQ)
Do Globalstar satellite phones work like cell/mobile phones?
Globalstar satellite phones offer many of the same characteristics as cellular/mobile
phones including a similar user interface and design. Satellite phones are slightly larger
in size than cellular/mobile phones because the antenna required to communicate on
the satellite frequencies must be larger than a cellular phone antenna. Another
fundamental difference between traditional cellular/mobile phones and satellite phones
is that a satellite phone mode must be within line-of-sight of the satellite in order to
make and receive call. The satellite phone antenna must have a clear view of the sky
without any obstructions. Therefore, a satellite phone will not work indoors unless there
is an external antenna, located outside, that is connected to the phone.
Are Globalstar’s satellite services and hardware reliable?
Yes, Globalstar’s satellite service and hardware is extremely reliable. A significant
portion, if not the majority, of problems encountered in the field with dropped service is
traceable to operator error resulting in the lack of training or familiarity with the
equipment. A common example is not fully extending the satellite antenna and pointing
it up to the sky.
Isn’t purchasing satellite services expensive?
Globalstar offers the most affordable satellite communication services in the industry.
With the purchase of specific airtime plans Globalstar satellite phones are either FREE
or extremely discounted. Additionally service rates are available for under a dollar a
minute.
Why can’t I just rent a satellite phone during or after a
disaster?
The critical first step in implementing a business continuity and disaster recovery plan is
communications. Having satellite phones on-hand and operational, along with
personnel trained on their use, ensures your company and business remains working.
You can’t afford to wait a few days for satellite phones to arrive and then train your staff
on how to use them.
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 12
Why are satellite communications an essential component
for all critical telecom network planning?
To enable rapid deployment and/or restoration and truly mobile communications,
businesses should incorporate Globalstar satellite services as a redundancy
requirement in any communications network or architecture. Satellite communications
should be emphasized and included in the early business continuity and disaster
planning to ensure there is a back-up communications solution when the terrestrial
network is damaged or destroyed. Without a satellite component to any business
continuity plan, your business communications network will be rendered useless when
the terrestrial network next sustains damage or is overloaded.
Business Continuity & Disaster Recovery Guide to Satellite Communications Page 13
For more information, please visit www.globalstar.com
Or Contact:
GIT Satellite Communications
Ginger Washburn- President/CEO
13740 Research Blvd, Suite Q2
Austin, TX 78750
Phone- 512-918-9502
Cell- 512-658-1335
Fax- 512-308-6740
ginger.washburn@gitsat.com
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