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© Corporate Training Material www.corporatetrainingmaterials.com
Business Ethics
Sample
Corporate Training Materials
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TABLE OF CONTENTS
Preface .............................................................................................................................................. 3
What is Courseware? ................................................................................................................................ 3
How Do I Customize My Course? .............................................................................................................. 3
Materials Required ................................................................................................................................... 5
Maximizing Your Training Power .............................................................................................................. 5
Icebreakers ........................................................................................................................................ 7
Icebreaker: Related Topic ................................................................................................................... 8
Instructor Guide Sample ..................................................................................................................... 9
Module Two: What is Ethics? ........................................................................................................... 11
What Is Business Ethics? ......................................................................................................................... 11
*Ethical Obligations ................................................................................................................................ 11
10 Benefits of Managing Ethics .............................................................................................................. 13
Case Study ............................................................................................................................................... 15
Practical Illustration ................................................................................................................................ 16
Module Two: Review Questions .............................................................................................................. 17
Appendix ......................................................................................................................................... 20
Sample Worksheet 1 ............................................................................................................................... 21
Sample Worksheet 2 ............................................................................................................................... 22
Sample Worksheet 3 ............................................................................................................................... 23
Quick Reference Sheets .................................................................................................................... 25
Certificate of Completion ................................................................................................................. 28
PowerPoint Sample .......................................................................................................................... 30
Full Table of Contents ...................................................................................................................... 35
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Preface
What is Courseware?
Welcome to Corporate Training Materials, a completely new training
experience!
Our courseware packages offer you top-quality training materials that
are customizable, user-friendly, educational, and fun. We provide your
materials, materials for the student, PowerPoint slides, and a take-
home reference sheet for the student. You simply need to prepare and
train!
Best of all, our courseware packages are created in Microsoft Office and can be opened using any
version of Word and PowerPoint. (Most other word processing and presentation programs support
these formats, too.) This means that you can customize the content, add your logo, change the color
scheme, and easily print and e-mail training materials.
How Do I Customize My Course?
Customizing your course is easy. To edit text, just click and type as you would with any document. This is
particularly convenient if you want to add customized statistics for your region, special examples for
your participants’ industry, or additional information. You can, of course, also use all of your word
processor’s other features, including text formatting and editing tools (such as cutting and pasting).
To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the
Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire
table” and press OK.
(You will also want to perform this step if you add modules or move them around.)
If you want to change the way text looks, you can format any piece of text any way you want. However,
to make it easy, we have used styles so that you can update all the text at once.
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If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.
In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will
then produce the Modify Style options window where you can set your preferred style options.
For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would
do:
Now, we can change our formatting and it will apply to all the headings in the document.
For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by
Corporate Training Materials.
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Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard
or chalkboard instead.)
We recommend that each participant have a copy of the Training Manual, and that you review each
module before training to ensure you have any special materials required. Worksheets are included
within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be
reproduced and used where indicated. If you would like to save paper, these worksheets are easily
transferrable to a flip chart paper format, instead of having individual worksheets.
We recommend these additional materials for all workshops:
• Laptop with projector, for PowerPoint slides
• Quick Reference Sheets for students to take home
• Timer or watch (separate from your laptop)
• Masking tape
• Blank paper
Maximizing Your Training Power
We have just one more thing for you before you get started. Our company is built for trainers, by
trainers, so we thought we would share some of our tips with you, to help you create an engaging,
unforgettable experience for your participants.
• Make it customized. By tailoring each course to your participants, you will find that your results
will increase a thousand-fold.
o Use examples, case studies, and stories that are relevant to the group.
o Identify whether your participants are strangers or whether they work together. Tailor
your approach appropriately.
o Different people learn in different ways, so use different types of activities to balance it
all out. (For example, some people learn by reading, while others learn by talking about
it, while still others need a hands-on approach. For more information, we suggest
Experiential Learning by David Kolb.)
• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk
for hours at a time. Make use of the tips in this book and your own experience to keep your
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participants engaged. Mix up the activities to include individual work, small group work, large
group discussions, and mini-lectures.
• Make it relevant. Participants are much more receptive to learning if they understand why they
are learning it and how they can apply it in their daily lives. Most importantly, they want to
know how it will benefit them and make their lives easier. Take every opportunity to tie what
you are teaching back to real life.
• Keep an open mind. Many trainers find that they learn something each time they teach a
workshop. If you go into a training session with that attitude, you will find that there can be an
amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,
and make the most of it in your workshops.
And now, time for the training!
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Icebreakers
Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an
Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the
participants. If the participants are new to each other, an icebreaker is a great way to introduce
everyone to each other. If the participants all know each other it can still help loosen up the
room and begin the training session on a positive note. Below you will see one of the
icebreakers that can be utilized from the Icebreakers folder.
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Icebreaker: Related Topic
Include a short activity here that is related to the topic of the workshop. You can use the one below if
you like.
1. Have the participants at each table answer the following questions:
a. Why are they here?
b. What is their level of experience with business ethics?
c. What they hope to get from this class?
d. What was their most memorable vacation or trip?
2. Designate a scribe and have them jot down the answers to question C above.
3. On a separate piece of paper, have the scribe write down the most interesting or exotic vacation
or trip from only one table member.
4. Have the scribe hand the note with the answers to question C to you.
5. Have the scribe stand and introduce the table to the class.
6. Then have the scribe share the most interesting vacation or trip from their group.
7. Have the class guess the person that had the most interesting or exotic trip or vacation.
8. Go around to each table until all have given you their answers to question C and shared their
most interesting trip or vacation.
9. Debrief by sharing all the answers to question C with the class.
10. Thank participants for sharing.
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Instructor Guide Sample
On the following pages is a sample module from our Instructor Guide. It provides the instructor
with a copy of the material and a Lesson Plans box.
The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to
assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to
complete the lesson, any materials that are needed for the lesson, recommended activities, and
additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
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Module Two: What is Ethics?
Personal ethics determine individual standards of right and wrong and steer
people to the choices they make. It is an individual’s responsibility to examine
their morals and behavior.
Business ethics refers to the behavior relating to the moral problems that
occur in business organizations.
What Is Business Ethics?
People often automatically assume that businesses are unethical. Business seems to
be constantly linked to scandals. Given the media attention to bad ethical decisions,
companies that practice good business ethics can distinguish themselves in the
minds of their customers and their employees. The company culture helps
determine the ethics of the organization. It is crucial that businesses behave
ethically in every working relationship.
Ethical Obligations
• Employees: Companies need to treat all of their employees ethically. Begin by providing
employees with the rights guaranteed to them by the United States Department of Labor.
Ethical businesses, however, may go above and beyond the minimum requirements in the way
that they treat their employees.
• Shareholders and investors: There is a moral obligation to repay investors and meet the needs
of shareholders, particularly low-level shareholders.
Ethics is the activity of man directed to secure
the inner perfection of his own personality.
Albert Schweitzer
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• Customers: Every business needs to build ethical customer relationships by providing safe
products and honoring warranties. Consumers are growing more aware of which companies
treat them fairly, and they will support the ones they trust.
• Community: Businesses have an ethical obligation to be involved in their local communities. This
includes communities where they interact with customers, and beyond.
• Vendors and Other Companies: Always deal ethically with vendors and other organizations you
work with.
Estimated Time 10 minutes
Topic Objective Introduce business ethics and different relationships that it should govern.
Topic Summary
What Is Business Ethics?
This exercise allows participants to consider what an ethical organization
looks like.
Materials Required Worksheet 1: Business Ethics
Planning Checklist None
Recommended Activity Complete the worksheet individually. Break into small groups and discuss
your answers. Reunite with the class and review the topic.
Stories to Share Share a personal story of a time you dealt with an ethical company as a
customer, vendor, employee, or shareholder.
Delivery Tips Skip the large group conversation or the small group discussion if you need
more time.
Review Questions What relationships should companies consider when contemplating
business ethics?
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10 Benefits of Managing Ethics
Running an ethical organization is rewarding in various ways. Having a set ethics
code will prepare your team to deal with an ethical dilemma, and can be
revisited as needed. Ethics management has a multitude of benefits that will
positively benefit the short- and long-term success of your organization.
There are, however, 10 common benefits that all companies have when they
manage their business ethics.
Benefits:
• Ethical companies comply with all legal requirements and are less likely to be fined or sued.
• Consumers are more likely to support a business with a reputation as an ethical organization.
• Companies with ethical values improve their communities.
• Ethical rules save organizations from accidently violating the rights of employees or consumers.
• Employees’ personal moral standards will improve at an ethical business.
• A fair working environment facilitates teamwork and productivity.
• Many successful financial business practices are reinforced by ethical business practices.
• Established ethical guidelines will lead a company in times of change and stress.
• Ethical companies retain employees and save money in turnover.
• There is personal satisfaction in doing the right thing.
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Estimated Time 10 minutes
Topic Objective Share the common benefits of managing ethics.
Topic Summary 10 Benefits of Managing Ethics
Use the exercise to explore how managing ethics will improve business.
Materials Required Worksheet 2: 10 Benefits
Planning Checklist None
Recommended
Activity
Work on the exercise independently. Share your answers with your small group and
review as a class.
Stories to Share
Provide an example of a business that is ethical and successful. For example,
Timberland is known for being socially responsible.
https://www.timberland.ca/responsibility.html
Delivery Tips If you feel that you are short on time, skip the class discussion.
Review Questions What are some of the benefits of managing business ethics?
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Case Study
E.F. Hutton began in 1904 and became a well-respected financial institution. By the 1980s, however, the company’s reputation was tarnished by unethical behavior. In 1980, the company was discovered kiting and money laundering. Managers were instructed to and were rewarded for “borrowing” from the accounts of the customers. Many who agreed to the practice were later brought up on charges and fired. The company made financial restitution. Evidence of money laundering resurfaced in 1987, right before the stock market crashed, and the organization was not able to survive the second scandal.
Estimated Time 10 minutes
Topic Objective To contemplate the reasons why the employees of E.F. Hutton would consider
breaking the law
Topic Summary The Case Study of EF Hutton
Use the exercise to explore reasoning behind unethical business behavior
Materials Required Worksheet 3: EF Hutton
Planning Checklist Provide participants with a copy of Worksheet 3
Recommended
Activity
Work on the exercise independently. Share your answers with your small group and
review as a class.
Stories to Share None
Delivery Tips If you feel that you are short on time, skip the class discussion.
Review Questions Is there ever a good reason to conduct unethical business?
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Practical Illustration
Jim Johnson owned a large investing brokerage in a large city. His firm had many clients who
trusted them with their money, as they were known as an ethical and upstanding business.
When Jim retired a new CEO, Andrew, filled his place. Andrew brought in new managers
who encouraged their employees to “borrow” from client’s accounts.
When it was discovered what the brokerage were doing, a nation-wide scandal erupted.
Almost every customer closed their account with Andrew’s brokerage and no new clients came to them
due to their new unethical reputation. The brokerage never recovered, and soon after had to shut
down.
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Module Two: Review Questions
1. Standards are determined by____.
a) Income
b) Birthright
c) Ethics
d) Morals
2. Companies need to treat all of their employees ethically?
a) True
b) False
3.Which is a benefit of running an ethical business?
a) Less likely to be fined or sued
b) Improve their community
c) More productivity
d) All of the above
4. What determines the ethics of an organization?
a) How much money they make
b) How many employees they have
c) The company culture
d) The location of the company
5. What unethical behavior caused the E.F. Hutton company to fail?
a) Charity donations
b) Check kiting
c) Reporting accounting errors
d) Paying fair wages
6. What is a company’s moral obligation to its investors?
a) To invite them to meetings
b) To include them in decision making
c) To pay them back
d) To ask them for advice
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7. To build good customer relations, a company must___.
a) Provide safe products
b) Honor warranties
c) Contact customers regularly
d) Both A and B
8. Another benefit of managing company ethics is__.
a) Being fined
b) Decreasing employee morale
c) Saving money
d) None of the above
9. According to the Practical Illustration, Jim Johnson had what type of business?
a) Unethical
b) Ethical
c) Poorly-run
d) Out-dated
10. What happened to the company after he retired?
a) It closed
b) It changed hands
c) It was a big success
d) None of the above
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Appendix
During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a
lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.
The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s
Training Manual for the corresponding material and then provide it to the participants.
Below you will see the Worksheets that are utilized during the training of the above lesson.
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Sample Worksheet 1
Business Ethics
Write down actions that make a company ethical. Choose actions for each category. Discuss your
answers with the group. Do you see any similarities?
Employees
• ____________________________________
• ____________________________________
Investors and Shareholders
• ____________________________________
• ____________________________________
Customers
• ____________________________________
• ____________________________________
Community
• ____________________________________
• ____________________________________
Vendors and Other Organizations
• ____________________________________
• ____________________________________
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Sample Worksheet 2
10 Benefits
Take a few minutes to consider your favorite store and list the reasons why you shop there.
• ____________________________________
• ____________________________________
• ____________________________________
• ____________________________________
• ____________________________________
Think about your favorite or ideal job. What attracts you to the company?
• ____________________________________
• ____________________________________
• ____________________________________
• ____________________________________
• ____________________________________
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Sample Worksheet 3
E.F. Hutton Case Study
Contemplate the reasons why the employees of E.F. Hutton would consider breaking the law. How do
you think they justified the decision to themselves? Write a list of possible reasons that lead to the
unethical behavior. Share your ideas with the group.
• ______________________________________________________________________________
• ______________________________________________________________________________
• ______________________________________________________________________________
• ______________________________________________________________________________
• ______________________________________________________________________________
• ______________________________________________________________________________
• ______________________________________________________________________________
• ______________________________________________________________________________
• ______________________________________________________________________________
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Quick Reference Sheets
Below is an example of our Quick Reference Sheets. They are used to provide the participants
with a quick way to reference the material after the course has been completed. They can be
customized by the trainer to provide the material deemed the most important. They are a way
the participants can look back and reference the material at a later date.
They are also very useful as a take-away from the workshop when branded. When a participant
leaves with a Quick Reference Sheet it provides a great way to promote future business.
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Certificate of Completion
Every course comes with a Certificate of Completion where the participants can be recognized
for completing the course. It provides a record of their attendance and to be recognized for
their participation in the workshop.
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PowerPoint Sample
Below you will find the PowerPoint sample. The slides are based on, and created from, the
Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the
material; they help to focus on the important points of information presented during the
training.
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Full Table of Contents
Preface ..............................................................................................................................................6
What is Courseware? ................................................................................................................................ 6
How Do I Customize My Course? .............................................................................................................. 6
Materials Required ................................................................................................................................... 8
Maximizing Your Training Power .............................................................................................................. 8
Module One: Getting Started ........................................................................................................... 10
Housekeeping Items................................................................................................................................ 10
The Parking Lot ....................................................................................................................................... 11
Workshop Objectives .............................................................................................................................. 11
Pre-Assignment ....................................................................................................................................... 12
PRE-TEST .................................................................................................................................................. 13
PRE-TEST ANSWERS ................................................................................................................................... 16
Action Plans and Evaluation Forms ........................................................................................................ 19
Action Plan .............................................................................................................................................. 20
Evaluation Form ...................................................................................................................................... 21
Module Two: What is Ethics? ........................................................................................................... 22
What Is Business Ethics? ......................................................................................................................... 22
Ethical Obligations .................................................................................................................................. 22
10 Benefits of Managing Ethics .............................................................................................................. 23
Case Study ............................................................................................................................................... 26
Practical Illustration ................................................................................................................................ 27
Module Two: Review Questions .............................................................................................................. 28
Module Three: Implementing Ethics in the Workplace ...................................................................... 30
Benefits ................................................................................................................................................... 30
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Downside ................................................................................................................................................ 32
Guidelines for Managing Ethics in the Workplace .................................................................................. 32
Roles and Responsibilities ....................................................................................................................... 33
Practical Illustration ................................................................................................................................ 34
Module Three: Review Questions ........................................................................................................... 35
Module Four: Employer/Employee Rights ......................................................................................... 37
Privacy Policies ........................................................................................................................................ 37
Harassment Issues .................................................................................................................................. 39
Technology .............................................................................................................................................. 40
Practical Illustration ................................................................................................................................ 41
Module Four: Review Questions ............................................................................................................. 42
Module Five: Business & Social Responsibilities ................................................................................ 44
Identifying Types of Responsibilities ....................................................................................................... 44
Case Study(I) ........................................................................................................................................... 45
Case Study (II) ......................................................................................................................................... 45
Handling Conflicting Social and Business Responsibilities ...................................................................... 46
Practical Illustration ................................................................................................................................ 47
Module Five: Review Questions .............................................................................................................. 48
Module Six: Ethical Decisions ........................................................................................................... 50
The Basics ............................................................................................................................................... 50
Balancing Personal and Organizational Ethics ....................................................................................... 51
Common Dilemmas ................................................................................................................................. 52
Making Ethical Decisions ........................................................................................................................ 53
Overcoming Obstacles ............................................................................................................................ 54
Practical Illustration ................................................................................................................................ 55
Module Six Review Questions ................................................................................................................. 56
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Module Seven: Whistle Blowing ....................................................................................................... 58
Criteria and Risk ...................................................................................................................................... 58
The Process ............................................................................................................................................. 59
When You Should “Blow the Whistle” .................................................................................................... 60
Practical Illustration ................................................................................................................................ 61
Module Seven: Review Questions ........................................................................................................... 62
Module Eight: Managerial Ethics ...................................................................................................... 64
Ethical Management .............................................................................................................................. 64
Identifying the Characteristics ................................................................................................................ 65
Ensuring Ethical Behavior ....................................................................................................................... 66
Practical Illustration ................................................................................................................................ 67
Module Eight: Review Questions ............................................................................................................ 68
Module Nine: Unethical Behavior ..................................................................................................... 70
Recognize & Identify ............................................................................................................................... 70
Preventing ............................................................................................................................................... 71
Addressing .............................................................................................................................................. 71
Interventions ........................................................................................................................................... 72
Practical Illustration ................................................................................................................................ 73
Module Nine: Review Questions ............................................................................................................. 74
Module Ten: Ethics in Business (I) ..................................................................................................... 76
Organization Basics ................................................................................................................................ 76
Addressing the Needs ............................................................................................................................. 77
Ethical Principles ..................................................................................................................................... 78
Practical Illustration ................................................................................................................................ 79
Module Ten: Review Questions .............................................................................................................. 80
Module Eleven: Ethics in Business (II) ............................................................................................... 82
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Ethical Safeguards .................................................................................................................................. 82
Developing a Code of Ethics .................................................................................................................... 83
Performing an Internal Ethics Audit ....................................................................................................... 84
Upholding the Ethics Program ................................................................................................................ 85
Practical Illustration ................................................................................................................................ 87
Module Eleven: Review Questions .......................................................................................................... 88
Module Twelve: Wrapping Up .......................................................................................................... 90
Review of Parking Lot ............................................................................................................................. 90
Lessons Learned ...................................................................................................................................... 90
Completion of Action Plans and Evaluations .......................................................................................... 90
Words from the Wise .............................................................................................................................. 91
Appendix ......................................................................................................................................... 92
Worksheet 1 ............................................................................................................................................ 92
Worksheet 2 ............................................................................................................................................ 93
Worksheet 3 ............................................................................................................................................ 94
Worksheet 4 ............................................................................................................................................ 95
Worksheet 5 ............................................................................................................................................ 96
Worksheet 6 ............................................................................................................................................ 97
Worksheet 7 ............................................................................................................................................ 99
Worksheet 8 ......................................................................................................................................... 100
Worksheet 9 ......................................................................................................................................... 101
Worksheet 10 ....................................................................................................................................... 102
Worksheet 11 ....................................................................................................................................... 103
Worksheet 12 ........................................................................................................................................ 104
Worksheet 13 ........................................................................................................................................ 105
Worksheet 14 ........................................................................................................................................ 106
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Worksheet 15 ........................................................................................................................................ 107
Worksheet 16 ........................................................................................................................................ 108
Worksheet 17 ........................................................................................................................................ 109
Worksheet 18 ........................................................................................................................................ 110
Worksheet 19 ........................................................................................................................................ 111
Worksheet 20 ........................................................................................................................................ 112
Worksheet 21 ........................................................................................................................................ 113
Worksheet 22 ........................................................................................................................................ 114
Worksheet 23 ........................................................................................................................................ 115
Worksheet 24 ........................................................................................................................................ 116
Post Assessment ................................................................................................................................... 117
Post Assessment Answers ..................................................................................................................... 121
Recommended Reading List .................................................................................................................. 125
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