business portal redesign: change for the better · business portal redesign: this document and any...

March 2015

Change for the better

Business Portal Redesign:

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Overview

Introducing an enhanced online experience, designed with you and your

business in mind. In 2014, we launched a new Repairs experience. Throughout

2015 you will notice continued improvements to key areas within your online

portal including:

+ Navigation Menu

+ Home Page

+ Billing

+ Orders

+ Account Maintenance / Service Management

+ Manage Products (formerly Network Tools

and Custom Applications)

+ Overall platform stability and response time

Change for the Better

These enhancements have been driven by feedback from customers like you. They are

built with you in mind and are intended to improve your online experience.

+ The navigation menu has been given a new layout making it easier for you to find what you are

looking for within an organized tab like structure.

+ The entire billing experience has been streamlined and simplified to make it easier for you to view bills

and make payments. See all invoices, current charges and balance due in one holistic view.

+ A new order status experience provides the ability to easily track orders. An average 3-click reduction

has been achieved over the previous order status screens.

+ The former Network Tools and Custom Applications Page has been renamed to Manage Products

with improved presentment of current and available products.

+ Overall, the portal should provide quicker response and page load times.

Business Portals Navigation

Simplified Navigation

Navigation Refresh – New Support Tab Quick Links to Resources

Navigation Refresh New Icon Support Tab

Navigation Refresh Search

View Order Status Consolidated view of all orders

Order Status Enhanced Features

Order Status Enhanced Features

Order Status Centralized view of order details

Billing Streamlined layout

Billing - Invoices All Invoices – All Accounts summarized view

Billing - Invoices All Invoices – All Accounts actions

Billing - Invoices All Invoices – All Accounts download options

Billing - Invoices Charges/Balances/Details – all upfront

Billing - Invoices View account details and activity

Billing - Invoices New flexible future date and partial payment options

Billing - Invoices Flexible future date and partial payment options (cont.)

Billing - Invoices Change Address – just a few clicks

Billing – Payment History

Billing Inquiries Information and options easily accessible

Billing Inquiries Status – Summary and Detail

Billing Inquiries Open new inquiries online

Manage Products Formerly Network Tools

Helpful Tips Browsers

Helpful Tips Training

https://customertraining.verizon.com/