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Troubleshoot IE Crashes

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• If Internet Explorer is crashing and burning, your problem likely lies with a buggy browser add-on.

• However, Internet Explorer crashes can have a variety of other causes, including incompatibilities with hardware rendering and possible malware.Call 1-855-903-

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Run Internet Explorer Without Add-Ons

• Crashes are normally caused by buggy toolbars or other browser add-ons. You can check if add-ons are the problem by running Internet Explorer without add-ons.

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• To do so, open the Start menu and launch the All Programs > Accessories > System Tools > Internet Explorer (No Add-Ons) shortcut.

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Call 1-855-903-2367

• On Windows 8, press the Windows key, type iexplore.exe -extoff at the Start screen, and press Enter.

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• Internet Explorer will open without loading any add-ons. Try using it without add-ons – if no crashes occur, a buggy add-on is causing the crash. If crashes continue to occur, you have another problem.

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Internet Explorer Technical Support Call 1-855-903-

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Call 1-855-903-2367

Disable Browser Add-Ons

• If running Internet Explorer with no browser add-ons fixed your problem, you can disable the add-ons one by one to identify the one causing the problem. Click the gear menu and select Manage add-ons to open the Manage Add-ons window.

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Call 1-855-903-2367

• Select an add-on in the Toolbars and Extensions category and click the Disable button to disable it. Disable add-ons one by one – or disable them all and enable them one by one – until you identify the add-on causing the problem.

• If you don’t need the add-ons, feel free to leave them disabled.Call 1-855-903-

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Call 1-855-903-2367

Reset Internet Explorer Settings

• You can reset Internet Explorer’s browser settings to the defaults, which can help solve a variety of browser problems. First, open the Internet Options window from the gear menu.

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• Select the Advanced tab and click the Reset button to reset your browser settings.

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• You will have the ability to see exactly which settings will be reset before confirming. You could delete your personal settings, too, although this shouldn’t be necessary.

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Call 1-855-903-2367

Use Software Rendering

• Like other browsers, Internet Explorer 9 and later versions use your computer’s graphics hardware to accelerate web page rendering.

• This can occasionally cause problems with some graphics hardware and graphics drivers.

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Call 1-855-903-2367

• Click the Advanced tab and enable the “Use software rendering instead of GPU rendering” option under Accelerated graphics. You will need to restart IE after changing this setting.

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• If crashes continue to occur after activating software rendering, you should probably disable this option. Assuming it works properly – and it does on the vast majority of computers — GPU rendering helps speed things up.

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Scan for Malware

• Malware can cause many types of applications to crash, especially web browsers like Internet Explorer.

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• If your browser is crashing frequently, be sure to scan your computer with antivirus software like Microsoft Security Essentials. You may also want to get a second opinion from another antivirus program if you already have antivirus software installed.Call 1-855-903-

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Call 1-855-903-2367

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Install Updates

• Install the latest updates for Internet Explorer and Windows from Windows Update – this can fix some crashes. You may also be able to solve crashes by updating Internet security applications like firewalls and antivirus programs

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• If hardware acceleration was causing the problem, you may be able to make GPU rendering work properly by updating your computer’s graphics drivers.

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Call 1-855-903-2367

Thank You

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