callpilot 100 & callpilot 150 voice messaging solutions for norstar and meridian 1
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CallPilot 100 & CallPilot 150Voice Messaging Solutionsfor Norstar and Meridian 1
CallPilot 100/150 February, 2001
CallPilot 100/150 Overview
• What is it?– Cross-Platform Voice Messaging solution for both Norstar and Meridian 1
- Release 1.00: Compatibility with all Norstar switches DR5 and later– DR5 working issue 11.07 for Norstar 8x24– DR5 working issue 4.08 for Norstar 6x16
- Release 1.01: Meridian version added: Meridian 1 Option 11C , Meridian 1 Option 11C Mini (X11 Rls. 22 or greater)
• Two Level Platform- CallPilot 100 : CallPilot 100 Norstar; CallPilot 100 Meridian 1- CallPilot 150 : CallPilot 150 Norstar, CallPilot 150 Meridian 1
• Why?– Extends CallPilot user interfaces to the small and medium business customer – Next Generation replacement for Norstar Flash Voice Mail– Provides an alternative to Norstar Voice Mail, Meridian Mail Mini and Meridian Mail
Enhanced Card Option– Global Strategy
CallPilot 100
Norstar
VoiceMail / ACD
CallPilot 150
Norstar
VoiceMail / ACD
CallPilot 100
M1
VoiceMail
CallPilot 150
M1
VoiceMail
CallPilot 100/150 February, 2001
CallPilot 100/150 Product Description • Integration with all Norstar Switches DR5 and
later, Meridian 1 Option 11, Option 11C Mini
• CallPilot 100– 4 ports / 6 hours (non-expandable)– 10 - 40 mailboxes– Auto Attendant – Custom Call Routing– Clarify Basic Call Center (Norstar only)
• CallPilot 150 – 8 ports / 16 hours (expandable to 40 hours)– 20 - 100 mailboxes– Automated Attendant– Custom Call Routing– CallPilot Unified Messaging– Digital Networking (VPIM, AMIS)– Clarify Call Center: Basic and Professional
(Norstar only)
CallPilot 100&
CallPilot 150
Norstar Version
CICS
MICS
Option 11C
Option 11C Mini
TCM
CallPilot connects via TCM to:•Norstar Modular Integrated Communications System•Norstar Compact Integrated Communications System•Meridian 1 Option 11C•Meridian 1 Option 11C Mini
TCM
TCM
TCMCallPilot
100&
CallPilot 150
Meridian 1 Version
CallPilot 100/150 February, 2001
Dual Platform Overview
• CallPilot 100 — 4 ports / 6 hours storage (non-expandable)
— Limited scalability (10 - 40 mailboxes via keycode)
— Integrated Automated Attendant / Custom Call Routing
— Co-Resident Voicemail or Clarify Call Center Basic Option*
— Customer chooses activation of either Voicemail or Clarify Call Center Basic *
— Voicemail option activates 10 mailboxes (upgradeable to 40 mailboxes)
— Call Center option activates 4 Agents / 2 Queues (upgradeable to 10 agents / 2 Queues)
Small/Medium BusinessSmall/Medium BusinessStand-AloneStand-Alone
Call Pilot 100 – Price Sensitive, Limited Scalability and Applications
* Call Center Applications for Norstar Only
CallPilot 100/150 February, 2001
Dual Platform Overview
Enterprise Enterprise Outlet or Outlet or BranchBranch
Call Pilot 150 – Enhanced Scalability, Expandability and Applications
• CallPilot 150—8 ports / 16 hours storage (expandable to 40 hours)
—Scalability: 20-100 mailbox offerings
—Integrated Automated Attendant / Custom Call Routing
– Co-Resident Voicemail or Clarify Call Center Basic Option*— Customer chooses activation of either Voicemail or Clarify Call Center Basic*— Voicemail option activates 20 mailboxes (upgradeable to 100 mailboxes) — Call Center option activates 10 Agents / 2 Queues (upgradeable to Clarify Call
Center Professional)
—Enhanced Application Options (Keycode activated)– CallPilot Unified Messaging– CallPilot VPIM/AMIS Networking– Clarify Call Center Professional*
*Call Center Applications for Norstar only
CallPilot 100/150 February, 2001
Voice Mail FeaturesStandard Voice Mail Features
• Auto answer with Personal Greeting
• Broadcast Messages
• Delivery Options (private,urgent,certified)
• Express Messaging
• Guest Mailboxes
• Informational Mailboxes
• Interrupt Caller Leaving a Message
• Message Waiting Notification
• Never Full mailboxes
• Outbound transfer from Mailbox
• Personal Mailboxes
• Pre-recorded greetings (4)
• Primary & Alternate Greetings
• Record a Call
• Recovery of deleted message
• Remote Call Forward to Voice Mail
• Reports
• Timed delivery of messages
Automated Attendant Features
• Call transfer-Blind & screened
• Calling Name Display
• Customer Call Routing (CCR)
• CCR Levels (10)
• CCR Trees(4)
• Dial extension from CCR
• External Transfer on Centrex
• Flexible Business Hours
• Flexible Line Rings before Answer
• Greeting Tables
• Multiple Operators
• Remotely Record Greeting
• Remotely Set Business open/closed
• Reply based on CLID
• Reports
• Single digit menus
• Touch Tone Gate
• Transfer to CCR Tree
• Fax answering
CallPilot 100/150 February, 2001
• Message management tool that allows users to manage all their voice and email messages from the convenience of their multimedia equipped PC or laptop
• Integrates with client email applications– MS Exchange– MS Outlook Express, MS Outlook 98, MS Outlook 2000– Netscape 4.5 and >– MS Internet Explorer– EudoraPro– Lotus Notes– Novell Groupwise
CallPilot Unified Messagingfor CallPilot 150
CallPilot 100/150 February, 2001
• Option that links either CallPilot 150 systems or CallPilot 150 and other voice messaging systems at different locations using Audio Messaging Interchange Specification (AMIS) and Voice Profile for Internet Mail (VPIM)
• Benefits of Message Networking– Time and cost savings– Easier access to all people within the network– Network-wide efficiencies
CallPilot VPIM/AMIS Networkingfor CallPilot 150
PSTN
Site ASite BInternet
AMIS Networking over PSTNVPIM Networking over Internet
OR
CallPilot 100/150 February, 2001
Basic (CallPilot 100/150)Active Agents 10Configurable Agents 20Agent priorities 5Queues 2Announcements 10Maximum Lines 15Routing steps
Day table 6Night table 6
Supervisor Monitor NoIntelligent Routing NoSupervisor Set/Login NoAgent priority by queue NoForced & manual call presentation NoCall Dynamic priority NoClarify Call Center Reporting Yes
Professional(CallPilot 150)Active Agents 48Configurable Agents 100Agent priorities 5Queues 16Announcements 100Maximum Lines 48Routing steps
Day table 20Night table 20
Supervisor Monitor YesIntelligent Routing Yes– CLID/DNIS Routing – Caller Input Routing Basic
and Advanced– Overflow RoutingSupervisor Set/Login YesAgent priority by queue YesForced & manual call presentation YesCall Dynamic priority YesClarify Call Center Reporting Yes
Clarify Basic & Professional Call CenterFeature Comparison(Norstar Version Only)
CallPilot 100/150 February, 2001
UnifiedMessaging**
Call CenterOptions***
NetworkingOption
Call CenterUpgrades***
MailboxUpgrades*
NTKC0010 1-Seat Voice
Messaging
CallPilot 100/150 Option Features(when CallPilot Messaging is the primary application)
CallPilot 100 Add-on Options
CallPilot 150 Add-on Options
* 40 Mailbox Maximum** 100 Mailbox Maximum*** Norstar only
CallPilot 100 Base VoiceMail
CallPilot 150 Base VoiceMail
10 Seats Voice
Messaging
NTKC0011 4-Seats Voice
Messaging
NTKC0012 8-Seats Voice
Messaging
NTKC0013 16-Seats Voice
Messaging
NTKC0014 32-Seats Voice
Messaging
NTAB3107 Call Center
NTAB3108 Call Center
Reporting
NTKC0010 1-Seat Voice
Messaging
NTKC0011 4-Seats Voice
Messaging
NTKC0012 8-Seats Voice
Messaging
NTKC0013 16-Seats Voice
Messaging
NTKC0014 32-Seats Voice
Messaging
NTKC0015 64-Seats Voice
Messaging
NTKC0016Max-Seats Voice
MessagingNTAB3107
Call Center NTAB3108
Call Center Reporting
NTKC0021Professional
Call Center
NTKC0022Prof. Call
Center Upgrade
NTKC0023 1-Agent Call
Center
NTKC0024 4-Agent Call
Center
NTKC0025 8-Agent Call
Center
NTKC0026 Max-Agent Call
Center
NTAB3118 1-Seat Unified
Messaging
NTAB4071 4-Seats Unified
Messaging
NTAB4072 8-Seats Unified
Messaging
NTKC000716-Seats Unified
Messaging
NTKC000832-Seats Unified
Messaging
NTKC000964-Seats Unified
Messaging
NTAB4073Max-Seat Unified
Messaging
MailboxUpgrades**
NTKC0001 VPIM/AMIS
Networking
20 Seats Voice
Messaging
CallPilot 100/150 February, 2001
Keycode Retrieval System
End-User Customer Site Distributor Site Nortel
1.
Keycode Retrieval Options
WEBKeycode Retrieval System(KRS)
2.
• Installer/technician calls to office/TAC • TAC accesses KRS, inputs platform ID and authorization codes• KRS generates and returns keycode(s). • TAC provides keycode(s) to tech for input.
• Installer/technician from site accesses Web KRS• Installer/technician inputs platform ID and authorization code(s). • KRS generates and returns keycode(s) .
CallPilot 100/150 February, 2001
Try & Buy Keycodes
these features free for 60 days:• CallPilot Voicemail on your Clarify Call Center
•NTKC0068
• Clarify Call Center on your CallPilot VoiceMail•NTKC0069
• CallPilot Unified Messaging Unlimited•NTKC0033
• CallPilot Fax Suite•NTKC0034
• CallPilot VPIM/AMIS Networking•NTKC0027
It easy! Get your Try & Buy keycode from KRS using your browser
Try these features free for 60 daysCallPilot voicemail on your Clarify Call Center
NTKC0068Clarify Call Center on your CallPilot VoiceMail
NTKC0069CallPilot Unified Messaging Unlimited
NTKC0033CallPilot VPIM/AMIS Networking
NTKC0027It’s easy! Get your Try & Buy Keycode from KRS Using your browser
CallPilot 100/150 February, 2001
CallPilot Platform Migration Strategy
Two distinct platforms with clear market positioning without migration between platforms
CallPilot100• 10-40 mailbox expansion• 4 ports, 6 hours (fixed)• AA/CCR• Clarify Basic Call Center*
CallPilot 150• 20-100 mailbox expansion• 8 ports, 16 hours (storage expandable)• AA/CCR• Clarify Basic and/or Professional Call Center*• CallPilot Unified Messaging, Digital Networking (VPIM/AMIS)
*Norstar Only
CallPilot100/150• Meridian 1 Version
CallPilot100/150• Norstar Version
Migration between Norstar and M1 versions will beavailable via software upgrade
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