canberra ia day - building trust: creating the space for good ia in challenging times

BUILDING TRUSTCreating the space for good IA in challenging times

The IML: the instructions on how we maintain Australia’s biosecurity

1900 documents

4 sub sites

5 layers of documents

35 places to look

(0 experience)

We need to do something about the IML.

I start!

Report: “You need a relevant information architecture.”

Google: information architecture canberra

User Research - Card Sorts

We attend a training course

IA??

UCD??

And another…

We design the process.

A vision& goals

An expert

We prepare to execute: travel,

cards (right ones? right numbers?)

What if it (doesn’t work; is poorly received; seems silly; wastes precious budget; etc)

Prep sorts

Send out instructions; Pack

our card bags

Be nervous

Engaged audience,

brilliant insights

Uesr research Task

analysis, contextual enquiries;

focus groupRun sorts

Credbility

An IA!

“Stop.”

GO!

Remote sorts

More insights; refined IA

Launch

Don’t dumb it down

Build capability in the team

It’s not the IT that fixes it – it’s understanding the content and the humans that use it.