carrier management in multi-division otm implementations
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INNOVATION THROUGH EXECUTION®
Carrier Management in Multi-
Division OTM Implementations
OTM SIG, Malmo Feb 2016
INNOVATION THROUGH EXECUTION®
Agenda
2
• Speaker Introduction
• About Inspirage
• Business Context
• Carrier Management
– Contacts
– Communication
– Settlement
• Governance
• Questions?
INNOVATION THROUGH EXECUTION®
… a high expertise
global consulting
firm.
We help clients
realize
breakthrough
improvements across
the value chain in
areas from product
ideation through
customer delivery.
Inspirage is …
3
INNOVATION THROUGH EXECUTION®
Cloud Services
• Hosting
• Application Managed
Services
• Subscription Services (BPS)
• Cloud Advisory Services
• Technical Services
Inspirage offers …
Business Consulting
• Business Process
Management
• Change Adoption
• Education & Training
• Strategic Advisory
Services
Business Application
Implementation
• Innovation Management /
Agile
• Supply Chain
Management / VCP
• Logistics Management /
VCE
• Project & Portfolio
Management / Primavera
4
INNOVATION THROUGH EXECUTION®
Global Reach
5
In 2015,
we worked in
over 39countries around
the world.
INNOVATION THROUGH EXECUTION®
Oracle Specializations
6
Partner of the Year
Certified for OTM and GTM
Cloud in US, EMEA and APAC
INNOVATION THROUGH EXECUTION®
Industry Recognition
7
2013 ranked among top global consulting
firms for Supply Chain Optimization
2014 ranked among top global consulting
firms for Logistics Optimization
Analyst Recognition:
2014 & 2015 List
INNOVATION THROUGH EXECUTION®
INDUSTRIAL
MANUFACTURING
Industry Focus
We have over 60 value added solutions in 4 main industry verticals
Industrial Products,
Auto, A&D, Metals, Oil
and Gas
Industrial Manufacturing
HIGH
TECHSoftware, Semi
Conductor, Outsourced
MFG, OEM
CONSUMER
PRODUCTSConsumer Goods,
Retail, Comms, Media
& Entertainment
LIFE
SCIENCESPharma, Biotech,
Medical Device,
Distributors
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INNOVATION THROUGH EXECUTION®
HIGH
TECH
Consumer Products
Focus on Customers
Oil & Gas Metals
CONSUMER
PRODUCTS
LIFE
SCIENCES
INDUSTRIAL
MANUFACTURING
OIL & GAS METALS
9
INNOVATION THROUGH EXECUTION®
Inspirage Logistics Management Practice
INNOVATION THROUGH EXECUTION®
Logistics Management Practice
Transportation
Management• Contract Management
• Order Management
• Shipment Planning
• Execution
• Visibility
• Freight Payment
• FTI / Reporting
• Other Functionality
Global Regulatory
Compliance• Global Trade Management
• Trade Compliance
• Customs Management
Warehouse
Management • Automates and optimizes material
handling
• Forward pick area replenishment
• Dock scheduling and load sequencing
• UCC-128 and high volume case picking
• Over-allocation using WMS rules
• Directed put-away of reserved LPNs
• Advanced wave and labor planning
• Pick rules and cross-docking
• Enhanced exception handling
• Opportunistic cycle count
• Distributed WMS integration and deployment with Oracle EBS
Transportation
Management
Global Regulatory
Compliance
Warehouse
Management
11
INNOVATION THROUGH EXECUTION®
SAP30%
EBS50%
JDE5%
Other15%
Logistics Practice…By the Numbers
39%Original G-Log Consultants
on our North American team
433Combined number of
years of OTM experience
41Combined number of
years of GTM experience
373Total number of
non-US projects
Total number of GTM
projects
Number of GTM customers at
Inspirage (since Oct 2012)
100%Project completion success rate
(all of our customers are willing to
act as an Inspirage reference)
NoneNumber of Inspirage
OTM/GTM customers now
using other implementers
6Number of Inspirage
OTM/GTM customers
who previously used
another implementer
56%Percentage of customers
that extended their
partnership with Inspirage
beyond the original
agreement
17%Percentage of
customers that include a
non-North American
deployment
16%Percentage of the team
that previously worked
for an Oracle customer
that implemented OTM
31%Percentage of the Inspirage
OTM/GTM team based
outside the US
Breakdown of
ERP’s used by
Inspirage
OTM/GTM
customers
5420
Total
number of
projects 662Global Team Members
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INNOVATION THROUGH EXECUTION®
VCE Leadership Team
Derron Mirtsching
Logistics Management
Solution Director
• 20+ years in Logistics
• 7+ years as Solution
Architect at Oracle
• VCE Practice Leader at
IBM
• Cross sector background/experience
• Business Process focus
Scott Pulczinski
Logistics Management
Practice Director
• 17+ years in Logistics
• 14+ years in OTM / GTM
• One of the original G-Log
consultant
• OTM / GTM Solution
Architect at Oracle
Bob Hart
Logistics Management
Vice President,
Logistics Management
• 23+ years in Logistics
• 15+ years in OTM / GTM
• First G-Log consultant
• Created OTM practice at
G-Log
Ashwin Rao
Logistics Management
Practice Manager, India
• 12 years in the Oracle
economy
• 8+ years in Value Chain
• Oracle solutions
consultant at TCS
• Solution Lead at Infosys
Eric Rosenbloom
Logistics Management
Solution Director
• 20+ years in Logistics
• 15+ years in OTM / GTM
• Original G-Log
developer
• Most experienced OTM
consultant
Mike Beverlin
Logistics Management
Practice Director
• 20+ years in Logistics
• 14+ years in OTM / GTM
• One of the original G-Log
consultants
• OTM / GTM Solution
Architect at Oracle
Many came from
G-Log, the founding
company of OTM
More depth and breath on
OTM and GTM than any
other consulting practice
Hrishikesh Mhatre
Logistics Management
Solution Director
• 10+ years’ experience on
OTM
• Project Experience in
diverse geographies
• Lead multiple projects as
Solution Architect
Michael Lindsey
Logistics Management
Director, Solution
Architect
• 20+ years in Logistics
• 14+ years in OTM / GTM
• Original G-Log Sales Team
Member
• Oracle Sales and Strategy
Sundar RG
Logistics Management
Sr. Practice Director,
India
• 20+ years in Logistics
• Multi vertical experience
• Focused on VCE
Leadership in
• EMEA/Asia
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INNOVATION THROUGH EXECUTION®
Logistics Management Service Offerings
Application Implementation Expertise
Hosting
Training OTM GTM WMS
OTM GTM WMS
Value Assessments OTM GTM WMS
OTM GTM WMS
Cloud, BPS and Managed Services OTM GTM WMS
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INNOVATION THROUGH EXECUTION®
Our Logistics Management Customers
1515
OTM/GTM CUSTOMERS WMS CUSTOMERS
Note: All accumulated starting in January 2013
INNOVATION THROUGH EXECUTION®
Business Context
INNOVATION THROUGH EXECUTION®
Business Context
17
Large multi-division organization with global operations
Each division has a different ERP
Common pool of carriers used across divisions and locations
Each division has different freight settlement rules
Multiple OTM rollouts happening in parallel
INNOVATION THROUGH EXECUTION®
Sample Domain Structure
18
Parent Domain
Division A Division B Division C
Transactional Domains
Carriers and Rates
INNOVATION THROUGH EXECUTION®
Carrier Definition
INNOVATION THROUGH EXECUTION®
Carrier Definition
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Carrier Definition
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INNOVATION THROUGH EXECUTION®
Carrier Contacts and Communication
INNOVATION THROUGH EXECUTION®
• Each division has a different contact
• Each division has a different tendering
philosophy
• No cross visibility of tenders
Tendering
Contacts
Carrier Contacts and Communication
Use a mix of domain specific workflow and dispatch level tendering
23
INNOVATION THROUGH EXECUTION®
Division Specific Workflow
Configure desired workflow at the divisions domain
24
INNOVATION THROUGH EXECUTION®
Dispatch Level Tendering
25
Carrier
Dispatch Location
User
Dispatch Region
Corpn
• Model dispatch offices as locations for the purpose of sending tenders to a specific service provider based on the source location of the shipment.
• Prevent dispatch offices from viewing web tenders that have been sent to other offices.
INNOVATION THROUGH EXECUTION®
Dispatch Level Tendering
26
INNOVATION THROUGH EXECUTION®
Dispatch Level Tendering
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INNOVATION THROUGH EXECUTION®
Freight Settlement
INNOVATION THROUGH EXECUTION®
Division Specific Approval Rules
29
INNOVATION THROUGH EXECUTION®
Governance
INNOVATION THROUGH EXECUTION®
Have a strong clearly identified rate management team
Clean up carrier contacts
Have well defined zones for tendering
Involve your carriers right up front in your projects
Carrier Governance
On-Time
On-Budget
Low Risk
Quality Solution
Accomplish
Objectives
Adopted by Organization
Vision
31
INNOVATION THROUGH EXECUTION®
Questions & Answers
32
ashwin.rao@inspirage.com
?? ??
?
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