catastrophe thought leadership “it’s not if, it’s when”

Catastrophe Thought Leadership

“It’s Not If, It’s When”

Agenda

“Musts” Driven by Experience

“Everyday is Earthquake Day”

Differentiation

“It’s not if, it’s when”

Earthquake

Questions and Response

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CATASTROPHE“Musts”

Foresight-

– Thought Leadership. Staying current and anticipate the growing severity of events, their impacts, and anticipating the needs of customers.

– Policyholders to anticipate current and future needs and align resources and Business Continuity Plans to drive operation sustainability.

Planning-

– Proactive understanding of exposures, risks, and locations is key for any CAT Response. Gathering collaborative business partners and outlining accountabilities promotes our “One Zurich” culture.

– It’s imperative for customers to have Business Continuity Plans implemented and practiced annually. Yearly revisit of BCP is critical to business sustainability.

Resources-

– Dedicated resources allow for an effective customer response to any CAT event. Proactive relationship management allows Zurich and its policyholders to have resources aligned prior to needing them. 3

“Everyday is Earthquake Day”

Proactive Preparation, Planning, and Execution

Plan for the worst case scenario and scale down as needed

“It Takes a Village”- Business Partner Accountability/Preparation checklist developed, confirmed, and distributed (Annually-January)

24/7/365 Monitoring of Global CAT Events (actual & anticipated)

Customizable CAT Response to effectively manage any event

Strategic Geographic Placement of CAT Team

Dedicated and trained vendor resources

Global Economy Impacts

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Differentiation:Loss Cost Management

Great examples of Business Continuity Planning:

• Business continuity plans implemented and practiced annually• Communication plans in place• Shifting operations to safe location• “Virtual” office set up• Pre-Loss Agreements• Redundant/Off-site IT back up• Back up power generators• Understanding Logistics

• Potable Water

• Power Generation

• Sanitary System

• “Building Tagging”

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“It’s not if, it’s when”

Understanding Risks and Changing ConditionsClimate Change

– Seismic Activity

– Sea Level Rise

– Shifting Flood PlanesBusiness Continuity

– Supply Chain ManagementWorkplace SafetyProperty DamageBusiness Income

Understanding Perils and ChallengesEarthquake (“Ring of Fire”- US/Canada. South America, New Zealand, Japan)HurricaneTornado

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Christchurch, NZ. Earthquake 2011

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Liquefaction Challenges

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What are your challenges?

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Questions and Response

Thanks!!

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