certified servers guide for nice perform release 4.1
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Information in this document is subject to change without notice and does not represent a commitment on the part of NICE Systems Ltd. The systems described in this document are furnished under a license agreement or nondisclosure agreement.
All information included in this document, such as text, graphics, photos, logos and images, is the exclusive property of NICE Systems Ltd. and protected by United States and international copyright laws.Permission is granted to view and photocopy (or print) materials from this document for personal, non-commercial use only. Any other copying, distribution, retransmission or modification of the information in this document, whether in electronic or hard copy form, without the express prior written permission of NICE Systems Ltd., is strictly prohibited. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in, or deletion of, author attribution, trademark legend or copyright notice shall be made.
All contents of this document are: Copyright © 2011 NICE Systems Ltd. All rights reserved.This product is covered by one or more of the following US patents:
ACTIMIZE, Actimize logo, Alpha, Customer Feedback, eGlue Interact, FAST, FAST alpha Silver, Fortent, Fortent Logo, IEX, Insight from Interactions, Intent. Insight. Impact., Interaction Capture Unit, Know More, Risk Less, Last Message Replay, Mass Detection, Center, Mirra, My Universe, NICE, NICE Analyzer, NICE Inform, NICE Logo, NICE Perform, NICE Situator, NICE SmartCenter, NICE Storage Center, NICE Systems, NiceCall, NiceCall Focus, NiceLog, NiceTrack, NiceTrack IP Probe, NiceTrack Location Tracking, NiceTrack Mass Detection Center, NiceTrack Monitoring Center, NiceTrack Pattern Analyzer, NiceTrack Traffic Analysis, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Open Situation Management, Playback Organizer, Scenario Replay, Searchspace, Syfact, Syfact Investigator, TotalView are trademarks and/or registered trademarks of NICE Systems Ltd. All other trademarks are the property of their respective owners.
Applications to register certain of these marks have been filed in certain countries, including Australia, Brazil, the European Union, Israel, Japan, Mexico, Argentina and the United States. Some of such registrations have matured to registrations.
385A0845-01 Rev. 002
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For assistance, contact your local supplier or nearest NICE Systems Customer Service Center:
EMEA Region: (Europe, Middle East, Africa)Tel: +972-9-775-3800Fax: +972-9-775-3000email: support@nice.com
APAC Region: (Asia/Pacific)Tel: +852-8338-9818Fax: +852-2802-1800email: support.apac@nice.com
The Americas Region: (North, Central, South America)Tel: 1-800-6423-611Fax: +720-264-4012email: support.americas@nice.com
Israel:Tel: 09-775-3333Fax: 09-775-3000email: support@nice.com
All queries, comments, and suggestions are welcome! Please email: nicebooks@nice.comFor more information about NICE, visit www.nice.com
International Headquarters-IsraelTel: +972-9-775-3100Fax: +972-9-775-3070email: info@nice.com
North AmericaTel: 1-800-663-5601Fax: +201-356-2197email: na_sales@nice.com
United KingdomTel: +44-8707-22-4000Fax: +44-8707-22-4500
GermanyTel: +49-(0)-69-97177-0Fax: +49-(0)-69-97177-200
FranceTel: +33-(0)1-41-38-5000Fax: +33-(0)1-41-38-5001
Hong-KongTel: +852-2598-3838Fax: +852-2802-1800
NICE invites you to join the NICE User Group (NUG).
Visit the NUG Website at www.niceusergroup.org, and follow the online instructions.
Revision HistoryName of Guide: Certified Servers Guide
Revision Modification Date Description
001 February 2011 What’s New in Release 4.1:
• Updated minimum server spec requirements (55XX, 56XX CPU family)
• Enhanced support for Windows 2008 R2
• Enhanced support for Windows 7 64Bit
• RTI Connect Cluster support
• NPS free disk space requirements
• NEL is no longer supported
• Branch Logger is no longer supported
• Oracle 11g support for NICE InterAct Database Server
• Windows 2003 & SQL 2005 are supported for upgrades only
002 March 2011 Correction to CPU for Standard Hardware Platform Minimum Requirements on page 118.
Blank page for double-sided printing.
Contents
1Server Requirements 13
Unified Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Unified Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Semi-Distributed NICE Perform Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24Clustered Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Clustered Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Semi-Distributed Database and Data Mart Server . . . . . . . . . . . . . . . . . . . . . . .36Semi-Distributed Database and Data Mart Cluster Server . . . . . . . . . . . . . . . . .39Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42Clustered Interactions Center Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45VoIP Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48NiceScreen Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51Unified Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54Data Mart Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57Data Mart Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60Telephony Services Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63Storage Center Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66Content Analysis Server - Word Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69Content Analysis Server - Speech to Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72Content Analysis Server - Text Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75NICE Sentinel (1 - 20 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78NICE Sentinel (21 - 100 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . .81NICE Sentinel (101 - 200 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Contents 7
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Windows Media Streaming (WMS) Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87Application Delivery Server (Terminal Server or Citrix Server) . . . . . . . . . . . . .90Small Medium Business (SMB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93RTI Connect Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96RTI Connect Cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99NICE Interact Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102NICE Interact Server Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
2Workstation Requirements 109
Workstation Requirements - Specification Tables . . . . . . . . . . . . . . . . . . . . . .110Specification Table 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110Specification Table 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
3Hardware Platforms 117
Standard Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . .118High End Database Hardware Platform (Intel Processor Based) Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120Blade Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . . . . .121Cluster Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . . .122NICE Sentinel Hardware Platform (1- 20 Monitored Servers) . . . . . . . . . . . . . .123NICE Sentinel Hardware Platform (21- 100 Monitored Servers) . . . . . . . . . . . .123NICE Sentinel Hardware Platform (101- 200 Monitored Servers) . . . . . . . . . . .124Content Analysis Standard HW Platform Minimum Requirements. . . . . . . . . .125Content Analysis Blade HW Platform Minimum Requirements . . . . . . . . . . . .126Workstation Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . .126
4Virtualization 127
General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128Virtualization with VMWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
8 Contents
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
VMWare - Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128Supported Components for VDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128Supported Components for Server Consolidation - ESX 3.5 . . . . . . . . . . . . . .129Supported Components for Server Consolidation - vSphere 4.0/4.1 . . . . . . . .134
Virtualization with Microsoft Hyper-V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140Microsoft Hyper-V - Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . .140Microsoft Hyper-V Configuration - Specifications and Guidelines . . . . . . . . . .140
Virtualization with Citrix Xen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142Supported components for VDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
5Partitioning Requirements 143
Unified Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .145Unified Cluster Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . .146Semi-Distributed NICE Perform Server - Partitioning Requirements . . . . . . .147Semi-Distributed Database and Data Mart Server - Partitioning Requirements . 148Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148Unified Recorder - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .149Applications Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . .149Clustered Applications Server - Partitioning Requirements . . . . . . . . . . . . . .150Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .150Clustered Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . .151Interactions Center Server - Partitioning Requirements . . . . . . . . . . . . . . . . . .151Clustered Interactions Center Servers - Partitioning Requirements . . . . . . . .152VoIP Logger Server (RAID 1 / RAID 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152NiceScreen Logger Server - Partitioning Requirements . . . . . . . . . . . . . . . . .153Data Mart Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .153Windows Media Stream Server - Partitioning Requirements . . . . . . . . . . . . . .153Telephony Services Server - Partitioning Requirements . . . . . . . . . . . . . . . . .154Storage Center Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . .154Content Analysis Server - Word Search - Partitioning Requirements . . . . . . .155Content Analysis Server - Speech to Text - Partitioning Requirements . . . . .155
9 Contents
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Content Analysis Server - Text Analysis - Partitioning Requirements . . . . . .156NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements . . . . . .157NICE Sentinel (21-100 Monitored Servers) Partitioning Requirements . . . . . .157NICE Sentinel for Multiple Data Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157SMB - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158RTI Connect Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . .159NICE InterAct Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . .159NICE Interact Database Server - Partitioning Requirements . . . . . . . . . . . . . .159
6SQL Server and RAM Requirements for New Installations 161
SQL Server and RAM Requirements - Guidelines for New Installations . . . . .162SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
7Backup Devices 165
Certified Backup Devices per Server Type . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
8Dialogic Boards 167
Certified Dialogic Boards: Analog Boards - JCT . . . . . . . . . . . . . . . . . . . . . . .168Certified Dialogic Boards: Analog Boards - DIVA . . . . . . . . . . . . . . . . . . . . . .171Certified Dialogic Boards: Digital Boards - JCT . . . . . . . . . . . . . . . . . . . . . . . .172Certified Dialogic Boards: Digital Boards - HMP DNI . . . . . . . . . . . . . . . . . . . .173Allowed Mixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174Dialogic HMP IP for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175Additional Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
9Boot from SAN 177
SAN Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
10 Contents
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NICE Perform Support on SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Index 181
11 Contents
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Blank page for double-sided printing.
Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
13
1
Server Requirements
Contents
Unified Server .................................................................................................................15
Unified Cluster Server....................................................................................................18
Semi-Distributed NICE Perform Server ........................................................................21
Applications Server........................................................................................................24
Clustered Applications Server ......................................................................................27
Database Server..............................................................................................................30
Clustered Database Server ............................................................................................33
Semi-Distributed Database and Data Mart Server .......................................................36
Semi-Distributed Database and Data Mart Cluster Server..........................................39
Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) ................................................................................................................................42
Clustered Interactions Center Servers .........................................................................45
VoIP Logger Server.........................................................................................................48
NiceScreen Logger Server.............................................................................................51
Unified Recorder.............................................................................................................54
Data Mart Server .............................................................................................................57
Data Mart Cluster Server................................................................................................60
Storage Center Server....................................................................................................66
Content Analysis Server - Word Search.......................................................................69
Content Analysis Server - Speech to Text....................................................................72
Content Analysis Server - Text Analysis ......................................................................75
NICE Sentinel (1 - 20 Monitored Servers) .....................................................................78
NICE Sentinel (21 - 100 Monitored Servers) .................................................................81
NICE Sentinel (101 - 200 Monitored Servers) ...............................................................84
14 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Windows Media Streaming (WMS) Server....................................................................87
Application Delivery Server (Terminal Server or Citrix Server)..................................90
Small Medium Business (SMB) .....................................................................................93
RTI Connect Server ........................................................................................................96
RTI Connect Cluster .......................................................................................................99
NICE Interact Server .....................................................................................................102
NICE Interact Server Database ....................................................................................105
15 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Server
Unified Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-1: Unified Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades only
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades only
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Supported as long as the integration supports Win2008 32-bit (See the IDD)
16 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD)
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD)
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Supported for Upgrades only
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
Yes
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
Yes
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-1: Unified Server - Hardware and Software Requirements (Continued)
17 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Server
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-1: Unified Server - Hardware and Software Requirements (Continued)
18 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Cluster Server
Unified Cluster Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-2: Unified Cluster Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Cluster Hardware Platform Minimum Requirements on page 122
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades Only
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
19 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Cluster Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit)(See the IDD)
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD)
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Supported for Upgrades only
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
Yes
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access Yes
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-2: Unified Cluster Server - Hardware and Software Requirements (Continued)
20 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Cluster Server
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-2: Unified Cluster Server - Hardware and Software Requirements (Continued)
21 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed NICE Perform Server
Semi-Distributed NICE Perform Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades only
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades only
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
22 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed NICE Perform Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Supported as long as the integration supports Win2008 32-bit (See the IDD)
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD).
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD).
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access No
Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements (Continued)
23 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed NICE Perform Server
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes For the "Former" Semi-Distributed configuration specifications (when applicable, see the Upgrade Policy), see the NICE Perform Release 3.2 Certified Servers Guide.
Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements (Continued)
24 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Applications Server
Applications Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-4: Applications Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades Only
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades Only
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
25 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Applications Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-4: Applications Server - Hardware and Software Requirements (Continued)
26 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Applications Server
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-4: Applications Server - Hardware and Software Requirements (Continued)
27 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Applications Server
Clustered Applications Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-5: Clustered Applications Server - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Cluster Hardware Platform Minimum Requirements on page 122
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
No
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Requires Enterprise Edition OSYes
28 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Applications Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Requires Enterprise Edition OSYes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Requires Enterprise Edition OSYes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-5: Clustered Applications Server - HW and Software Requirements (Continued)
29 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Applications Server
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-5: Clustered Applications Server - HW and Software Requirements (Continued)
30 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Database Server
Database Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-6: Database Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 119
• Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Only for upgrades that do not include Interaction Analytics.
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades only
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported for Upgrades only
31 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Database Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Only for upgrades that do not include Interaction Analytics.
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Only for upgrades.
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Table 1-6: Database Server - Hardware and Software Requirements (Continued)
32 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Database Server
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-6: Database Server - Hardware and Software Requirements (Continued)
33 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Database Server
Clustered Database Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-7: Clustered Database Server - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 119
• Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Only for upgrades that do not include Interaction Analytics.
34 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Database Server
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
• Only for Upgrades that do not include Interaction Analytics.
• Requires Enterprise Edition OS
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
• Only for Upgrades that do not include Interaction Analytics.
• Requires Enterprise Edition OS
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Requires Enterprise Edition OSYes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Requires Enterprise Edition OSYes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Only for upgrades.
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access Yes
Table 1-7: Clustered Database Server - HW and Software Requirements (Continued)
35 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Database Server
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes Requires Enterprise Edition Operating System.
Table 1-7: Clustered Database Server - HW and Software Requirements (Continued)
36 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed Database and Data Mart Server
Semi-Distributed Database and Data Mart Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-8: Semi-Distributed Database and Data Mart Server - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
No
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
No
37 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed Database and Data Mart Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Only for upgrades.
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-8: Semi-Distributed Database and Data Mart Server - HW and Software Requirements (Continued)
38 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed Database and Data Mart Server
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-8: Semi-Distributed Database and Data Mart Server - HW and Software Requirements (Continued)
39 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed Database and Data Mart Cluster Server
Semi-Distributed Database and Data Mart Cluster Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-9: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Cluster Hardware Platform Minimum Requirements on page 122
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
No
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
No
40 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed Database and Data Mart Cluster Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
• Requires Enterprise Edition OS
• Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
• Requires Enterprise Edition OS
• Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Only for upgrades.
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access Yes
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-9: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements (Continued)
41 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Semi-Distributed Database and Data Mart Cluster Server
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-9: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements (Continued)
42 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO)
Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO)
NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-10: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
For Upgrades only.
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
For upgrades only.
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
43 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO)
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Integration dependent. See the IDD.
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Integration dependent. See the IDD.
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Integration dependent. See the IDD.
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Table 1-10: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements (Continued)
44 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO)
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-10: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements (Continued)
45 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Interactions Center Servers
Clustered Interactions Center Servers NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-11: Clustered Interactions Center Servers - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Cluster Hardware Platform Minimum Requirements on page 122
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
No
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
46 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Interactions Center Servers
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
• Requires Enterprise Edition OS
• Integration dependent (see the latest IDD)
• Yes
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
• Requires Enterprise Edition OS
• Integration dependent (see the latest IDD)
• Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
• Requires Enterprise Edition OS.
• Integration dependent (see the latest IDD)
• Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Table 1-11: Clustered Interactions Center Servers - Hardware and Software Requirements (Continued)
47 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Clustered Interactions Center Servers
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes Multi-site Clustering (aka Geo-Cluster) requires Windows 2008 Enterprise Edition
Table 1-11: Clustered Interactions Center Servers - Hardware and Software Requirements (Continued)
48 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
VoIP Logger Server
VoIP Logger Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-12: VoIP Logger Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
(Excluding Cisco UCS)
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades Only
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades Only
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
49 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
VoIP Logger Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Table 1-12: VoIP Logger Server - Hardware and Software Requirements (Continued)
50 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
VoIP Logger Server
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-12: VoIP Logger Server - Hardware and Software Requirements (Continued)
51 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NiceScreen Logger Server
NiceScreen Logger Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-13: NiceScreen Logger Server - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades Only
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades Only
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
52 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NiceScreen Logger Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-13: NiceScreen Logger Server - HW and Software Requirements (Continued)
53 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NiceScreen Logger Server
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-13: NiceScreen Logger Server - HW and Software Requirements (Continued)
54 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Recorder
Unified Recorder NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-14: Unified Recorder - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements on page 120
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades Only
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
55 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Recorder
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
• Supported
• Integration dependent (see the latest IDD).
• Requires Enterprise Edition OS
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
• Supported
• Integration dependent (see the latest IDD).
• Requires Enterprise Edition OS
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
• Supported
• Integration dependent (see the latest IDD).
• Requires Enterprise Edition OS
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Table 1-14: Unified Recorder - HW and Software Requirements (Continued)
56 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Unified Recorder
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes • Interactions Center call rate of up to 4 calls per second.
• Up to 500 VoIP recording channels and 100 screen recording channels.
Table 1-14: Unified Recorder - HW and Software Requirements (Continued)
57 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Data Mart Server
Data Mart Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-15: Data Mart Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 119
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Only for upgrades that do not include Interaction Analytics.
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Only for upgrades that do not include Interaction Analytics
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Only for upgrades that do not include Interaction Analytics.
58 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Data Mart Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Only for upgrades that do not include Interaction Analytics
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Only for upgrades that do not include Interaction Analytics.
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Table 1-15: Data Mart Server - Hardware and Software Requirements (Continued)
59 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Data Mart Server
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-15: Data Mart Server - Hardware and Software Requirements (Continued)
60 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Data Mart Cluster Server
Data Mart Cluster Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-16: Data Mart Cluster Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Cluster Hardware Platform Minimum Requirements on page 122
• High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 119
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Only for upgrades that do not include Interaction Analytics.Requires Enterprise Edition OS
61 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Data Mart Cluster Server
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Only for upgrades that do not include Interaction Analytics.Requires Enterprise Edition OS
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Only for upgrades that do not include Interaction Analytics.Requires Enterprise Edition OS
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
YesRequires Enterprise Edition OS
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
YesRequires Enterprise Edition OS
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Supported for Upgrades only.
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
SupportedSee SQL Server and RAM Requirements for New Installations on page 161.
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Table 1-16: Data Mart Cluster Server - Hardware and Software Requirements
62 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Data Mart Cluster Server
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-16: Data Mart Cluster Server - Hardware and Software Requirements
63 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Telephony Services Server
Telephony Services Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-17: Telephony Services Server - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
(HMP only)
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics.
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics.
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
64 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Telephony Services Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Supported for Non HMP Environments.For details see Dialogic Boards on page 167.
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported for Non HMP Environments.For details see Dialogic Boards on page 167.
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported for Non HMP Environments.For details see Dialogic Boards on page 167.
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Table 1-17: Telephony Services Server - HW and Software Requirements (Continued)
65 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Telephony Services Server
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-17: Telephony Services Server - HW and Software Requirements (Continued)
66 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Storage Center Server
Storage Center Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-18: Storage Center Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
67 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Storage Center Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as VRSP is not deployed.
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as VRSP is not deployed.
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-18: Storage Center Server - Hardware and Software Requirements (Continued)
68 Chapter 1: Server Requirements
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Storage Center Server
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-18: Storage Center Server - Hardware and Software Requirements (Continued)
69 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Content Analysis Server - Word Search
Content Analysis Server - Word Search NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-19: Word Search - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Content Analysis Standard HW Platform Minimum Requirements on page 125
• Content Analysis Blade HW Platform Minimum Requirements on page 126
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades Only.
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades Only.
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Yes
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
70 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Content Analysis Server - Word Search
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-19: Word Search - Hardware and Software Requirements (Continued)
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Content Analysis Server - Word Search
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes Several Word Search servers can use one central SAN for storing all the index files
Table 1-19: Word Search - Hardware and Software Requirements (Continued)
72 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Content Analysis Server - Speech to Text
Content Analysis Server - Speech to Text NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-20: Speech to Text - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Content Analysis Standard HW Platform Minimum Requirements on page 125
• Content Analysis Blade HW Platform Minimum Requirements on page 126
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
English only
73 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Content Analysis Server - Speech to Text
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-20: Speech to Text - Hardware and Software Requirements (Continued)
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Content Analysis Server - Speech to Text
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-20: Speech to Text - Hardware and Software Requirements (Continued)
75 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Content Analysis Server - Text Analysis
Content Analysis Server - Text Analysis NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-21: Text Analysis - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Content Analysis Standard HW Platform Minimum Requirements on page 125
• Content Analysis Blade HW Platform Minimum Requirements on page 126
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
76 Chapter 1: Server Requirements
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Content Analysis Server - Text Analysis
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-21: Text Analysis - Hardware and Software Requirements (Continued)
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Content Analysis Server - Text Analysis
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes Several Word Search servers can use one central SAN for storing all the index files
Table 1-21: Text Analysis - Hardware and Software Requirements (Continued)
78 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NICE Sentinel (1 - 20 Monitored Servers)
NICE Sentinel (1 - 20 Monitored Servers) NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-22: NICE Sentinel (1- 20 Monitored Servers)
Hardware Requirements
Approved Hardware Platforms • NICE Sentinel Hardware Platform (1- 20 Monitored Servers) on page 123
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
79 Chapter 1: Server Requirements
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NICE Sentinel (1 - 20 Monitored Servers)
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Supported only for upgrading customers with NICE Sentinel 1.x
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
Yes
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
Yes
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-22: NICE Sentinel (1- 20 Monitored Servers) (Continued)
80 Chapter 1: Server Requirements
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NICE Sentinel (1 - 20 Monitored Servers)
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
MSMQ (Message Queuing Service - for Sentinel only).
Yes
Table 1-22: NICE Sentinel (1- 20 Monitored Servers) (Continued)
81 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NICE Sentinel (21 - 100 Monitored Servers)
NICE Sentinel (21 - 100 Monitored Servers) NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-23: NICE Sentinel (21 - 100 Monitored Servers)
Hardware Requirements
Approved Hardware Platforms • NICE Sentinel Hardware Platform (21- 100 Monitored Servers) on page 123
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
No
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
No
82 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NICE Sentinel (21 - 100 Monitored Servers)
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Supported only for upgrading customers with NICE Sentinel 1.x
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
Yes
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
Yes
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-23: NICE Sentinel (21 - 100 Monitored Servers) (Continued)
83 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NICE Sentinel (21 - 100 Monitored Servers)
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
MSMQ (Message Queuing Service - for Sentinel only).
Yes
Table 1-23: NICE Sentinel (21 - 100 Monitored Servers) (Continued)
84 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NICE Sentinel (101 - 200 Monitored Servers)
NICE Sentinel (101 - 200 Monitored Servers) NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-24: NICE Sentinel (101 - 200 Monitored Servers)
Hardware Requirements
Approved Hardware Platforms • NICE Sentinel Hardware Platform (101- 200 Monitored Servers) on page 124
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
No
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported for Upgrades only.
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
No
85 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NICE Sentinel (101 - 200 Monitored Servers)
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Supported only for upgrading customers with NICE Sentinel 1.x
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
Yes
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
Yes
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-24: NICE Sentinel (101 - 200 Monitored Servers) (Continued)
86 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
NICE Sentinel (101 - 200 Monitored Servers)
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
MSMQ (Message Queuing Service - for Sentinel only).
Yes
Table 1-24: NICE Sentinel (101 - 200 Monitored Servers) (Continued)
87 Chapter 1: Server Requirements
NICE Perform® Release 4.1: Certified Servers Guide (Rev. 002)Confidential and Proprietary Information of NICE Systems Ltd.
Windows Media Streaming (WMS) Server
Windows Media Streaming (WMS) Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-25: Windows Media Streaming (WMS) Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
No
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction AnalyticsRequires Windows Enterprise Edition
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Supported when DRM is not used and only with Windows Enterprise Edition
88 Chapter 1: Server Requirements
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Windows Media Streaming (WMS) Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported when DRM is not used and only with Windows Enterprise Edition
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported when DRM is not used
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-25: Windows Media Streaming (WMS) Server - Hardware and Software Requirements (Continued)
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Windows Media Streaming (WMS) Server
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-25: Windows Media Streaming (WMS) Server - Hardware and Software Requirements (Continued)
90 Chapter 1: Server Requirements
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Application Delivery Server (Terminal Server or Citrix Server)
Application Delivery Server (Terminal Server or Citrix Server)
NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-26: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Terminal Server, Citrix Presentation Server 4.0, 4.5 & XenApp 5.0, XenApp6
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Terminal Server, Citrix Presentation Server 4.0, 4.5 & XenApp 5.0, XenApp6
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Citrix Presentation Server 4.5, XenApp 5.0
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Terminal Server, XenApp5, XenApp6
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Application Delivery Server (Terminal Server or Citrix Server)
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Terminal Server, XenApp5, XenApp6
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
XenApp6, Remote Desktop Application (FKA Terminal Server)
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) No
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service No
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-26: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements (Continued)
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Application Delivery Server (Terminal Server or Citrix Server)
Internet Information Services (IIS):
• SMTP Service
No
WMI Services No
Additional Notes • The following client-side applications are supported for both Terminal Server and Citrix:
• Screen Agent
• InterAct client
• ROD
• Reporter Viewer
• Survey Manager
• NICE Applications (using IE 32Bit)
• NICE Player is supported with Citrix and Terminal Server 2008
• NICE Player is not supported with Terminal Server 2003
Table 1-26: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements (Continued)
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Small Medium Business (SMB)
Small Medium Business (SMB) NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-27: SMB - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Excluding Cisco UCS
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction analytics
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
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Small Medium Business (SMB)
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as Stream Server and VRSP are not deployed and the integration supports Win2008 (64-bit) See the IDD
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Supported as long as Stream Server and VRSP are not deployed and the integration supports Win2008 (64-bit) See the IDD
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Only for Upgrades
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
Yes
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
Yes
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes
SNMP Service Yes
Enable network COM + access Yes
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
Yes
Table 1-27: SMB - Hardware and Software Requirements (Continued)
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Small Medium Business (SMB)
Internet Information Services (IIS):
• SMTP Service
Yes
WMI Services Yes
Additional Notes N/A
Table 1-27: SMB - Hardware and Software Requirements (Continued)
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RTI Connect Server
RTI Connect Server
NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-28: RTI Connect Server - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
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RTI Connect Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-28: RTI Connect Server - HW and Software Requirements (Continued)
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RTI Connect Server
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-28: RTI Connect Server - HW and Software Requirements (Continued)
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RTI Connect Cluster
RTI Connect Cluster
NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-29: RTI Connect Cluster - HW and Software Requirements
Hardware Requirements
Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 118
• Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Supported only for upgrades that do not include Interaction Analytics
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
No
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
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RTI Connect Cluster
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 Yes
.NET Framework Version 3.5 SP1 (English) Yes
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service Yes
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-29: RTI Connect Cluster - HW and Software Requirements (Continued)
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RTI Connect Cluster
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-29: RTI Connect Cluster - HW and Software Requirements (Continued)
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NICE Interact Server
NICE Interact Server NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-30: Interact Server - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms Standard Hardware Platform Minimum Requirements on page 118Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Yes
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Yes
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Yes
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
No
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NICE Interact Server
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
No
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
No
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
No
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
No
Oracle 10g Database No
Oracle 11g Database No
Microsoft Windows Installer version 4.5 No
.NET Framework Version 3.5 SP1 (English) No
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service No
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-30: Interact Server - Hardware and Software Requirements (Continued)
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NICE Interact Server
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes N/A
Table 1-30: Interact Server - Hardware and Software Requirements (Continued)
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NICE Interact Server Database
NICE Interact Server Database NOTE: • Legend:
• For operating systems and SQL versions, Yes means supported.
• For software components, Yes means required.
• The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for servers must be the English version only.
• SQL Server 64-bit can only be installed on top of a 64-bit operating system.
• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)
• Cluster requires an Enterprise edition Operating System.
• Language groups of Analytics:
• Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil)
• Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-31: Interact Server Database - Hardware and Software Requirements
Hardware Requirements
Approved Hardware Platforms Standard Hardware Platform Minimum Requirements on page 118Blade Hardware Platform Minimum Requirements on page 121
Partitioning Requirements See Partitioning Requirements on page 143.
Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336
Yes
Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
Yes
Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Yes
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Yes
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NICE Interact Server Database
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
NICE Approval
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
NICE Approval
• Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit)
• Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit)
Yes
• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)
• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
NICE Approval
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
NICE Approval
Oracle 10g Database Only for Upgrades
Oracle 11g Database Yes
Microsoft Windows Installer version 4.5 No
.NET Framework Version 3.5 SP1 (English) No
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
No
SNMP Service No
Enable network COM + access No
Enable network DTC access No
Internet Information Services (IIS):
• ASP.NET
• Common files
• Internet Information Services Manager
• World Wide Web Service.
No
Table 1-31: Interact Server Database - Hardware and Software Requirements
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NICE Interact Server Database
Internet Information Services (IIS):
• SMTP Service
No
WMI Services Yes
Additional Notes Usually installed on the customer's dedicated database server
Table 1-31: Interact Server Database - Hardware and Software Requirements
Blank page for double-sided printing.
Chapter 2: Workstation Requirements
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2
Workstation Requirements
Workstation specifications for the following are included in Specification Table 1 on page 110:
• Applications Suite Workstation/Agent Workstation
Agent Workstation includes: - Includes: Screen Agent, Nice Perform Application Desktop, NICE Player, ROD Application, Reporter Viewer, Survey Manager
• Agent Workstation with VRA
• Sentinel Remote Client
Workstation specifications for the following are included in Specification Table 2 on page 113:
• Media Library Application Workstation
• Remote Tape Server Workstation
• VRSP/FSP Dedicated Machine
• InterAct Client Workstation
Contents
Workstation Requirements - Specification Tables..................................................... 110Specification Table 1 ................................................................................................ 110Specification Table 2 ................................................................................................ 113
110 Chapter 2: Workstation Requirements
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Workstation Requirements - Specification Tables
Workstation Requirements - Specification Tables Specification Table 1
Workstation specifications for the following are included in this table:
• Applications Suite Workstation /Agent Workstation
• Agent Workstation with VRA
• NICE Sentinel Remote Client
NOTE: • The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for workstations must be supported by NICE.
• Lexicon / Insight Manager requires Microsoft Office installed or 2007 Office System Driver: Data Connectivity Components.
Table 2-1: Workstation Requirements - Specifications Table 1
Applications Suite Workstation/Agent Workstation
Agent Workstation with VRA NICE Sentinel Remote Client
Approved Hardware Platforms
• Workstation Hardware Platform Minimum Requirements on page 126
• Workstation Hardware Platform Minimum Requirements on page 126
• Workstation Hardware Platform Minimum Requirements on page 126
111 Chapter 2: Workstation Requirements
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Workstation Requirements - Specification Tables
Hard Drive Configuration
2 GB Free Space 2 GB Free Space 160 MB Free Space
Software Requirements
Microsoft Windows XP Professional SP2/SP3 (32-bit)
Yes Yes Yes
Microsoft Windows Vista Enterprise Edition SP2 (32-bit)
Yes Yes Yes
Microsoft Windows 7 (32-bit) Yes No Yes
Microsoft Windows 7 (64-bit Windows on Windows)
Yes No Yes
Microsoft Windows Server 2003 Standard Edition (32-bit)
No No Yes
Microsoft Windows 2008 Standard/Enterprise Edition (32-bit)
No No Yes
Microsoft Windows 2008 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
No No No
Table 2-1: Workstation Requirements - Specifications Table 1 (Continued)
Applications Suite Workstation/Agent Workstation
Agent Workstation with VRA NICE Sentinel Remote Client
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Workstation Requirements - Specification Tables
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
No No No
.NET Framework Version .NET Framework Version 3.5 SP1
.NET Framework 3.5 SP1 .NET Framework Version 3.5 SP1
Microsoft Windows Media Player 9 or higher
Yes Yes No
DirectX minimum version 9.0c Yes Yes No
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes Yes Yes
SNMP Service No No Yes
Additional Notes N/A N/A Also requires MDAC version 2.8
Table 2-1: Workstation Requirements - Specifications Table 1 (Continued)
Applications Suite Workstation/Agent Workstation
Agent Workstation with VRA NICE Sentinel Remote Client
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Workstation Requirements - Specification Tables
Specification Table 2
Workstation specifications for the following are included in this table:
• Media Library Application Workstation
• Remote Tape Server Workstation
• VRSP/FSP Dedicated Machine
• RTI Client Workstation
NOTE: • The Operating System must be installed with the latest service pack certified by NICE.
• The Operating System language for workstations must be supported by NICE.
• Lexicon / Insight Manager requires Microsoft Office installed or 2007 Office System Driver: Data Connectivity Components.
Table 2-2: Workstation Requirements - Specifications Table 2
Media Library Application Workstation
Remote Tape Server Workstation
VRSP/FSP Dedicated Machine
InterAct Client Workstation
Approved Hardware Platforms
• Workstation Hardware Platform Minimum Requirements on page 126
Note: A dedicated Printer Serial or USB port is required.
• Workstation Hardware Platform Minimum Requirements on page 126
• Workstation Hardware Platform Minimum Requirements on page 126
• Workstation Hardware Platform Minimum Requirements on page 126
Hard Drive Configuration
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Workstation Requirements - Specification Tables
2 GB Free Space 2 GB Free Space 2 GB Free Space
Software Requirements
Microsoft Windows XP Professional SP2/SP3 (32-bit)
Yes Yes No Yes
Microsoft Windows Vista Enterprise Edition SP2 (32-bit)
Yes Yes No Yes
Microsoft Windows 7 (32-bit) Yes Yes No Yes
Microsoft Windows 7 (64-bit Windows on Windows)
Yes Yes Yes Yes
Microsoft Windows Server 2003 Standard Edition (32-bit)
Yes No Yes No
Microsoft Windows 2008 Standard/Enterprise Edition (32-bit)
Yes No No No
Microsoft Windows 2008 Standard/Enterprise Edition (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Yes No No No
Table 2-2: Workstation Requirements - Specifications Table 2 (Continued)
Media Library Application Workstation
Remote Tape Server Workstation
VRSP/FSP Dedicated Machine
InterAct Client Workstation
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Workstation Requirements - Specification Tables
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
No No No No
.NET Framework Version Minimum .NET Framework 1.1
.NET Framework 3.0- or -.NET Framework 3.5 SP1
.NET Framework 3.5 SP1 .NET Framework 2.0
Microsoft Windows Media Player 9 or higher
No No No No
DirectX minimum version 9.0c No No No No
Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0
Yes Yes No Yes
SNMP Service No No Yes No
Additional Notes N/A N/A N/A N/A
Table 2-2: Workstation Requirements - Specifications Table 2 (Continued)
Media Library Application Workstation
Remote Tape Server Workstation
VRSP/FSP Dedicated Machine
InterAct Client Workstation
Blank page for double-sided printing.
Chapter 3: Hardware Platforms
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3
Hardware Platforms
Contents
Standard Hardware Platform Minimum Requirements.............................................. 118
High End Database Hardware Platform (Intel Processor Based) Minimum Requirements................................................................................................................ 119
Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements................................................................................................................120
Blade Hardware Platform Minimum Requirements ...................................................121
Cluster Hardware Platform Minimum Requirements.................................................122
NICE Sentinel Hardware Platform (1- 20 Monitored Servers) ...................................123
NICE Sentinel Hardware Platform (21- 100 Monitored Servers) ...............................123
NICE Sentinel Hardware Platform (101- 200 Monitored Servers) .............................124
Content Analysis Standard HW Platform Minimum Requirements..........................125
Content Analysis Blade HW Platform Minimum Requirements ...............................126
Workstation Hardware Platform Minimum Requirements.........................................126
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Standard Hardware Platform Minimum Requirements
Standard Hardware Platform Minimum Requirements
Table 3-1: Standard Hardware Platform Minimum Requirements
Server Type HP/IBM/Dell Server/ Cisco UCS
CPU • 2 x Quad Core Intel® Xeon® processor E5520 (2.33 GHz, 2 x 4 MB Cache, 1333 MHz FSB)
-or-
• 2 x Quad core AMD Opteron™ 2378 Processor (2.4 GHz, 1000Mhz FSB)
Internal Memory (RAM)
4 GB FBD PC2-5300For Distributed Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 161.
Network Interface • Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex
• VoIP Loggers require at least 2 NICs and can support up to 6 NICs
Modem (optional) 56K Modem (required if no VPN connection can be supplied)
Miscellaneous
RAID controller with 256 MB battery backed write cache module
Hard Disk Drives should be at least SAS 10K rpm
CD ROM/DVD Drive
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High End Database Hardware Platform (Intel Processor Based) Minimum Requirements
High End Database Hardware Platform (Intel Processor Based) Minimum Requirements
Table 3-2: High End Database Hardware Platform (Intel Processor Based) Minimum Requirements
Server Type HP G6/Dell R610/IBM X3650 M3 Server/Cisco UCS
CPU 2 x Quad Core Intel® Xeon® X5570 processors, (2.93 GHz, 8 MB Cache, 1333 Mhz)
Internal Memory (RAM)
144 GB
Network Interface Two Dual port Gigabit Ethernet NIC with failover and load balancing
Modem (optional) 56K Modem (required if no VPN connection can be supplied)
Miscellaneous RAID controller with 256 MB battery backed write cache module
Hard Disk Drives should be at least SAS 10 K rpm
CD ROM/DVD Drive
Storage Controller If required by vendor to support Fiber channel connectivity
Storage Unit Vendor approved Fiber channel enterprise-class storage array (EVA4400 or equivalent/better)
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Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements
Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements
Table 3-3: Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements
Server Type HP G6/Dell R610/IBM X3650 M3 Server
CPU 2 x Quad Core Intel® Xeon® Processors E5530 processors (2.4 GHz)
Internal Memory (RAM)
10 GB
Network Interface Two Dual port Gigabit Ethernet NIC with failover and load balancing
Modem (optional) 56K Modem (required if no VPN connection can be supplied)
Miscellaneous RAID controller with 256 MB battery backed write cache module
Hard Disk Drives should be at least SAS 10 K rpm
CD ROM/DVD Drive
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Blade Hardware Platform Minimum Requirements
Blade Hardware Platform Minimum Requirements
Table 3-4: Blade Hardware Platform 1 Minimum Requirements
Server Type • HP/IBM/Cisco UCS Blade Server supporting at least 4 x 146 GB HDDs
-or-
• HP/IBM/Cisco UCS Blade Server supporting at least 2 x 146 GB HDDs
CPU 2 x Quad Core Intel® Xeon® processor E5520 (2.26 GHz, 8MB L3 Cache, DDR3-1066)
Internal Memory (RAM)
4 GB FBD PC2-5300For Distributed Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 161.
Network Interface • Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex
• VoIP Loggers require at least 2 NICs and can support up to 6 NICs
Miscellaneous
RAID controller with 256 MB battery backed write cache module
Hard Disk Drives should be at least SAS 10K rpm
Fiber channel connection to external storage (when needed for Database, Data Mart or Storage Center)
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Cluster Hardware Platform Minimum Requirements
Cluster Hardware Platform Minimum Requirements
Table 3-5: Cluster Hardware Platform Minimum Requirements
Server Type 2 x HP/IBM/Dell Server/Cisco UCS
CPU • 2 x Quad Core Intel® Xeon® Processor E5520 (2.26 GHz, 8MB L3 Cache, DDR3-1066)
-or-
• 2 x Quad core AMD Opteron™ Processor, 2.6 GHz, 1000Mhz FSB
Internal Memory (RAM)
4 GB FBD PC2-5300For Distributed Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 161.
Network Interface 4 x Gigabit Ethernet ports
Modem (optional) 56K Modem (required if no VPN connection can be supplied)
Miscellaneous
RAID controller with 256 MB battery backed write cache module
Hard Disk Drives should be at least SAS 10K rpm
CD ROM/DVD Drive
Storage Controller
If required by vendor to support Fiberchannel/iSCSI connectivity
Storage Unit Vendor approved Fiber channel/iSCSI SAN with at least 3 x 72 GB 15K and 3 x 146 GB 15K
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NICE Sentinel Hardware Platform (1- 20 Monitored Servers)
NICE Sentinel Hardware Platform (1- 20 Monitored Servers)
NICE Sentinel Hardware Platform (21- 100 Monitored Servers)
Table 3-6: NICE Sentinel Hardware Platform (1- 20 Monitored Servers)
Server Type HP/IBM/Dell Server/Cisco UCS
CPU • 1x Quad Core Intel® Xeon® processor, E5620 (12 MB Cache, 2.4 GHz )
-or-
• 1x AMD Quad-Core Opteron 2.4 GHz
Internal Memory (RAM)
4 GB FBD PC2-5300
Network Interface Ethernet ports: minimum speed 100 Mbps configured as Full Duplex
Modem (optional) 56K Modem: required if no VPN connection can be supplied
Miscellaneous
RAID controller with 256 MB battery backed write cache module
HDDs should be at least SAS 10K rpm
CD ROM/DVD Drive
Table 3-7: NICE Sentinel Hardware Platform (21- 100 Monitored Servers)
Server Type HP/IBM/Dell Server/Cisco UCS
CPU • 2x Quad Core Intel® Xeon® processor, E5620 (12 MB Cache, 2.4 GHz)
-or-
• 2x AMD Quad-Core Opteron 2.4 GHz
Internal Memory (RAM)
8 GB FBD PC2-5300
Network Interface Ethernet ports: minimum speed 100 Mbps configured as Full Duplex
Modem (optional) 56K Modem: required if no VPN connection can be supplied
Miscellaneous
RAID controller with 256 MB battery backed write cache module
HDDs should be at least SAS 10K rpm
CD ROM/DVD Drive
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NICE Sentinel Hardware Platform (101- 200 Monitored Servers)
NICE Sentinel Hardware Platform (101- 200 Monitored Servers)
Table 3-8: NICE Sentinel Hardware Platform (101- 200 Monitored Servers)
Server Type HP/IBM/Dell Server/Cisco UCS
CPU • 4x Quad Core Intel® Xeon® processor, E5620 (12 MB Cache, 2.4 GHz )
-or-
• 4x AMD Quad-Core Opteron 2.4 GHz
Internal Memory (RAM)
24 GB FBD PC2-5300
Network Interface Ethernet ports: minimum speed 100 Mbps configured as Full Duplex
Modem (optional) 56K Modem: required if no VPN connection can be supplied
Miscellaneous
RAID controller with 256 MB battery backed write cache module
HDDs should be at least SAS 10K rpm
CD ROM/DVD Drive
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Content Analysis Standard HW Platform Minimum Requirements
Content Analysis Standard HW Platform Minimum Requirements
Table 3-9: Content Analysis Standard HW Platform Minimum Requirements
Server Type HP/IBM/Dell Server/Cisco UCS
CPU • 2 x Quad Core Intel® Xeon® Processor E5520 (2.26 GHz, 8MB L3 Cache, DDR3-1066))
-or-
• 2 x Quad core AMD Opteron™ Processor, 2.6 GHz, 1000Mhz FSB
Internal Memory (RAM)
16 GB FBD PC2-5300
Network Interface Ethernet Ports: minimum speed 100 Mbps configured as Full Duplex; VoIP Loggers require at least 2 NICs and can support up to 6 NICs
Modem (optional) 56K Modem: Required if no VPN connection can be supplied
Miscellaneous
RAID controller with 256 MB battery backed write cache module
HDDs should be at least SAS 10K rpm
CD ROM/DVD Drive
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Content Analysis Blade HW Platform Minimum Requirements
Content Analysis Blade HW Platform Minimum Requirements
Workstation Hardware Platform Minimum Requirements
Table 3-10: Content Analysis Blade HW Platform Minimum Requirements
Server Type • HP/IBM/Cisco UCS Blade Server supporting at least 4x146GB HDDs
-or-
• HP/IBM/Cisco UCS Blade Server supporting at least 2x146GB HDDs
CPU 2 x Quad Core Intel® Xeon® processor E5520 (2.26 GHz, 8MB L3 Cache, DDR3-1066)
Internal Memory (RAM)
16 GB FBD PC2-5300
Network Interface Ethernet Ports: Minimum speed 100 Mbps configured as Full Duplex; VoIP Loggers require at least 2 NICs and can support up to 6 NICs
Miscellaneous
RAID controller with 256 MB battery backed write cache module
HDDs should be at least SAS 10K rpm
Fiber channel connection to external storage (when needed for DB,DM or SC)
Table 3-11: Workstation Hardware Platform Minimum Requirements
CPU Pentium 4, 2.4 Ghz equivalent or higher
Internal Memory (RAM)
1 GB
Network Interface Ethernet ports: 10/100Mbps
SVGA Monitor Recommended resolution: 1024 x 768
Miscellaneous • CD ROM/DVD Drive
• Sound Card if Playback Over LAN is required
Notes Applies to All Workstations (Agents, VRA, Sentinel Remote Client, RTS, RTI and so on), including Encryption Environments
Chapter 4: Virtualization
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Virtualization
Contents
General Guidelines.......................................................................................................128
Virtualization with VMWare..........................................................................................128VMWare - Supported Platforms ...............................................................................128Supported Components for VDI ...............................................................................128Supported Components for Server Consolidation - ESX 3.5 ...................................129Supported Components for Server Consolidation - vSphere 4.0/4.1 .......................134
Virtualization with Microsoft Hyper-V .........................................................................140Microsoft Hyper-V - Supported Platforms.................................................................140Microsoft Hyper-V Configuration - Specifications and Guidelines............................140
Virtualization with Citrix Xen .......................................................................................142Supported components for VDI................................................................................142
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General Guidelines
General Guidelines• The partitioning requirements for the virtualized NICE Perform components are identical to
those detailed in the Certified Servers Guide for their physical counterparts.
• When 100 Mbps NICs are used, it is essential to calculate the bandwidth requirements and present them to the customer. See Design Considerations for an explanation on how to calculate bandwidth requirements.
• Calls per second are referred to as cps in the tables below. An explanation regarding the different Usage Models can be found in the Design Considerations.
Virtualization with VMWare VMWare - Supported Platforms
Supported Components for VDI
Table 4-1: VMWare - Supported Platforms
Component Supported Version
VMWare ESX/ESXi 3.5, 4.0, 4.1 (vSphere)Note: vSphere 4.0 introduces higher system performance.
VMWare vCenter 2.5, 4.0
Table 4-2: VMWare - Supported components for VDI
VDI connection broker NICE component
• VMWare VDM2.0
• VMWare View 3.1
• Vmware View 4.0 (supported with PCoIP protocol)
NICE Perform Desktop
ROD
NICE Player
Reporter Viewer
ScreenAgent
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Virtualization with VMWare
Supported Components for Server Consolidation - ESX 3.5
Table 4-3: Supported Components for Server Consolidation - ESX 3.5
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HA Configuration Guidelines Comments
Applications Server 4 3 2 Yes Yes
Database Server 32-bit 6 See SQL Server and RAM Requirements for New Installations on page 161
4 Yes Yes • Can be used only in upgraded systems - not for new deployments
• Minimum Memory Reservation - 4GB.
• Disk Priority (shares) - High for each HDD.
• Requires RDM (Mapped Raw LUN) for the SQL log/data files.
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Database Server 64-bit 11 See SQL Server and RAM Requirements for New Installations on page 161
4 Yes Yes
Data Mart 64-bit 8.5 See SQL Server and RAM Requirements for New Installations on page 161
4 Yes Yes
Interactions Center 3.5 4 2 Yes Yes
Table 4-3: Supported Components for Server Consolidation - ESX 3.5 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HA Configuration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Virtualization with VMWare
Passive VoIP Logger (up to 200 channels)
5.5 3 2 Supported with possible audio loss of up to 3 seconds
Yes • Dedicated NIC configured to Promiscuous mode.
• Memory Reservation - 3 GB.
• Balloon Driver - Disabled.
• Backup devices on VoIP Loggers are not supported.
See Virtualization Configuration Guide for further details.
Passive VoIP Logger (201 - 400 channels)
10 3 4 Supported with possible audio loss of up to 3 seconds
Yes • Dedicated NIC configured to Promiscuous mode.
• Memory Reservation - 3 GB.
• Balloon Driver - Disabled.
• Backup devices on VoIP Loggers are not supported.
See Virtualization Configuration Guide for further details.
Table 4-3: Supported Components for Server Consolidation - ESX 3.5 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HA Configuration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Virtualization with VMWare
Active VoIP Loggers (up to 300 channels)
10 3 4 Supported with possible audio loss of up to 3 seconds
Yes • Memory Reservation - 3 GB.
• Balloon Driver - Disabled.
• Backup devices on VoIP Loggers are not supported.
NiceScreen Logger (up to 250 channels)
3.3 3 2 Yes Yes
Storage Center (non-IA deployment)
8 3 4 Yes Yes
Storage Center (IA deployments)
9 3 4 Yes Yes
Content Analysis Server (Word Search & STT)
10.5 4 4 Yes Yes Each CA server that is installed on a VM must have a dedicated LUN
100% CPU resources should be available
NICE Sentinel(1 - 20 Monitored Servers)
3 4 2 Yes Yes Must be installed on a different ESX to maintain system alarming.
Unified/Semi-Distributed Configuration
10 4 4 Yes Yes See guideline per component above.
Table 4-3: Supported Components for Server Consolidation - ESX 3.5 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HA Configuration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Virtualization with VMWare
SMB 9 4 4 Supported with possible audio loss of up to 3 seconds
Yes Memory Reservation - 4 GB.
WMS (up to 16 Concurrent Saved processes)
19 4 8 Yes Yes
Unified Recorder (Up to 200 Active VoIP channels or 400 Passive Channels)
10 10 4 Supported with possible audio loss of up to 3 seconds
Yes
Telephony Services Server (Dialogic HMP)
2.5 2 2 Yes Yes
Table 4-3: Supported Components for Server Consolidation - ESX 3.5 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HA Configuration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Supported Components for Server Consolidation - vSphere 4.0/4.1
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HAConfiguration Guidelines Comments
Applications Server 1.5 3 2 Yes Yes
Database Server 32-bit 6 3 4 Yes Yes • Can be used only in upgraded systems (not new deployments).
• Minimum Memory Reservation - 4GB.
• Disk Priority (shares) - High for each HDD.
• Requires RDM (Mapped Raw LUN) for the SQL log/data files.
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Database Server 64-bit 8.5 See SQL Server and RAM Requirements for New Installations on page 161
4 Yes Yes
Data Mart 64-bit 8.5 See SQL Server and RAM Requirements for New Installations on page 161
4 Yes Yes
Interactions Center 2.5 4 2 Yes Yes
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HAConfiguration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Virtualization with VMWare
Passive VoIP Logger (up to 200 channels)
5.5 3 2 Supported with possible audio loss of up to 3 seconds
Yes • Dedicated NIC configured to Promiscuous mode.
• Memory Reservation: 3 GB.
• Balloon Driver: Disabled.
• Backup devices on VoIP Loggers are not supported.
See Virtualization Configuration Guide for further details.
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HAConfiguration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Virtualization with VMWare
Passive VoIP Logger (201 - 512 channels)
10 3 4 Supported with possible audio loss of up to 3 seconds
Yes • Dedicated NIC configured to Promiscuous mode.
• Memory Reservation: 3 GB.
• Balloon Driver: Disabled.
• Backup devices on VoIP Loggers are not supported.
See Virtualization Configuration Guide for further details.
Active VoIP Loggers (up to 300 channels)
10.5 3 4 Supported with possible audio loss of up to 3 seconds
Yes • Memory Reservation: 3 GB.
• Balloon Driver: Disabled.
• Backup devices on VoIP Loggers are not supported.
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HAConfiguration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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NiceScreen Logger (up to 250 channels)
2 2 1 Yes Yes
Storage Center (non-IA deployments up to 4 Loggers)
3 2 2 Yes Yes
Storage Center (non-IA deployments above 4 Loggers)
8 3 4 Yes Yes
Storage Center (IA deployments)
9 3 4 Yes Yes
Content Analysis Server (Word Search & STT)
21 4 8 Yes Yes • Running with 5 Analytics threads.
• Each CA server that is installed on a VM must have a dedicated LUN
NICE Sentinel(1 - 20 Monitored Servers)
3 4 2 Yes Yes Must be installed on a different ESX to maintain system alarming.
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HAConfiguration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Unified/Semi-Distributed Configuration
10 4 4 Yes Yes See guideline per component above.
SMB 9 4 4 Supported with possible audio loss of up to 3 seconds
Yes Memory Reservation:4 GB.
WMS (16 Concurrent Saved process)
19 4 8 Yes Yes
Unified Recorder (Up to 200 Active VoIP channels or 400 Passive Channels)
10 10 4 No Yes
Telephony Services Server (Dialogic HMP)
2.5 2 2 Yes No
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued)
CPU [GHz]
RAM (GB) vCPU Vmotion VMWare
HAConfiguration Guidelines Comments
• VSphere sizing is based on Nehalem processors only.• In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.• Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD.• VMware Virtualized VoIP logger supports N+1 and Encryption.• VMware vSphere 4.0 introduces higher system performance.
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Virtualization with Microsoft Hyper-V
Virtualization with Microsoft Hyper-V Microsoft Hyper-V - Supported Platforms
Microsoft Hyper-V Configuration - Specifications and Guidelines
Table 4-5: Microsoft Hyper-V - Supported Platforms
Component Supported Version Comments
Windows Server 2008 Hyper-V R2 • Windows 2008 R2 Hyper-V is the certified hypervisor, however, each NICE Perform component must be deployed as a Virtual Machine on top of this hypervisor with a certified operating system.
• See Server Requirements on page 13 for the certified operating system per NICE Perform component.
Windows Server 2008 SCVMM R2
Intel Nehalem processors
Table 4-6: Microsoft Hyper-V Configuration - Specifications and Guidelines
CPU (GHz) RAM (GB) vCPU count Live Migration Configuration
Guidelines
Applications Server 3.5 3 2 Yes
Database Server (64-bit) 7 See SQL Server and RAM Requirements for New Installations on page 153
4 Yes Requires physical drive disc for the SQL log/data files
Data Mart Server (64-bit)) 8 See SQL Server and RAM Requirements for New Installations on page 153
4 Yes Requires physical drive disc for the SQL log/data files
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Interactions Center 2.5 3 2 Yes
NiceScreen Logger 3.3 3 2 Yes
Storage Center(non-Interactions Analytics deployments)
5 3 4 Yes
Storage Center(Interactions Analytics deployments)
9 3 4 Yes
Unified/Semi-Distributed Configuration
11 4 4 Yes
NICE Sentinel 3 4 2 Yes Must be installed on a different Hyper-V server to maintain system alarming
Table 4-6: Microsoft Hyper-V Configuration - Specifications and Guidelines (Continued)
CPU (GHz) RAM (GB) vCPU count Live Migration Configuration
Guidelines
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Virtualization with Citrix Xen
Virtualization with Citrix Xen Supported components for VDI
Table 4-7: Supported components for VDI
XenDesktop 4.0 NICE Component
• XenServer 5.5/5.6
• XenCenter 5.5.2/5.6
• XenDelivery Controller 4.0
NICE Perform Desktop
ROD
NICE Player
Reporter Viewer
ScreenAgent
Desktop Analytics Agent (FKA ScreenSense Agent)
Note:• Customer Virtual desktops can reside on an ESX server or on a XenServer.•• Citrix XenServer - servers sizing (i.e. CPU, RAM, vCPU) requires NICE approval .
Chapter 5: Partitioning Requirements
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Partitioning Requirements
Contents
Unified Server - Partitioning Requirements ...............................................................145
Unified Cluster Server - Partitioning Requirements..................................................146
Semi-Distributed NICE Perform Server - Partitioning Requirements ......................147
Semi-Distributed Database and Data Mart Server - Partitioning Requirements .....148
Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements................................................................................................................148
Unified Recorder - Partitioning Requirements...........................................................149
Applications Server - Partitioning Requirements......................................................149
Clustered Applications Server - Partitioning Requirements ....................................150
Database Server - Partitioning Requirements............................................................150
Clustered Database Server - Partitioning Requirements..........................................151
Interactions Center Server - Partitioning Requirements...........................................151
Clustered Interactions Center Servers - Partitioning Requirements .......................152
VoIP Logger Server (RAID 1 / RAID 5).........................................................................152
NiceScreen Logger Server - Partitioning Requirements...........................................153
Data Mart Server - Partitioning Requirements ...........................................................153
Windows Media Stream Server - Partitioning Requirements ...................................153
Telephony Services Server - Partitioning Requirements..........................................154
Storage Center Server - Partitioning Requirements..................................................154
Content Analysis Server - Word Search - Partitioning Requirements.....................155
Content Analysis Server - Speech to Text - Partitioning Requirements..................155
Content Analysis Server - Text Analysis - Partitioning Requirements....................156
NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements...................157
NICE Sentinel (21-100 Monitored Servers) Partitioning Requirements ...................157
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SMB - Partitioning Requirements................................................................................158
RTI Connect Server - Partitioning Requirements ......................................................159
NICE InterAct Server - Partitioning Requirements ....................................................159
NICE Interact Database Server - Partitioning Requirements ....................................159
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Unified Server - Partitioning Requirements
Unified Server - Partitioning Requirements Table 5-1: Unified Server General Deployment - Partitioning Requirements
Array RAID Partition NTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 50 GB Applications ServerDatabase ServerNICE Interactions Center ServerData MartTelephony Services ServerNICE Storage Center ServerDesktop Analytics ServerNiceScreen Logger filesSQL installation files
E Calculated SQL Log
• Use the DB calculator for accurate space requirements.
B RAID 1 F Calculated SQL Data
• Use the DB calculator for accurate space requirements.
C RAID 1 G Calculated Screen Data
D RAID 1 H Calculated Required in case more space is needed for SQL Data
• Use the DB calculator for accurate space requirements.
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Unified Cluster Server - Partitioning Requirements
Unified Cluster Server - Partitioning Requirements Table 5-2: Unified Cluster Server - Partitioning Requirements
Array RAID Partition NTFS Size Installation Type
A RAID 1 C 40 GB OS
E 50 GB Application Server
Database Server
Interactions Center
SQL installation files
Array RAID Partition NTFS
Size Installation Type
A RAID 5 Q 500 MB Quorum
L Calculated SQL Log
• Use the DB calculator for accurate space requirements.
B RAID 5 D Calculated SQL Data
• Use the DB calculator for accurate space requirements.
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Semi-Distributed NICE Perform Server - Partitioning Requirements
Semi-Distributed NICE Perform Server - Partitioning Requirements
Table 5-3: Semi-Distributed NICE Perform Server - Partitioning Requirements
Array RAID Partition NTFS Size Installation Type
A RAID 1 C 40 GB OS
D 50 GB Applications server
Interactions Center
Telephony Services server
Storage Center server
RTI Connect server
Screen Logger (MML) files SQL installation files
B RAID 1 E Calculated Screen Data (up to 500 GB, according to screen activity volume and retention requirements)
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Semi-Distributed Database and Data Mart Server - Partitioning Requirements
Semi-Distributed Database and Data Mart Server - Partitioning Requirements
Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements
Table 5-4: Semi-Distributed Database and Data Mart Server - Partitioning Requirement
Array RAID Partition NTFS Size Installation type
A RAID 1 C 40 GB OS
D 50 GB Database and Data Mart Server SQL installation files
B RAID 1 E Calculated SQL Log (Use the DB calculator for accurate space requirements)
C RAID 5 F Calculated SQL Data (Use the DB calculator for accurate space requirements)
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-5: Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements
Array RAID Partition NTFS Size Installation type
A RAID 1 C 40 GB OS
D 50 GB Interactions Center
Text Connector
Text Injector Service (TIS)
Text Analysis Server
B RAID 5 E Calculated Text Analysis Indexes (Use the IA calculator for indexing space requirements)
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Unified Recorder - Partitioning Requirements
Unified Recorder - Partitioning Requirements
Applications Server - Partitioning Requirements
Table 5-6: Unified Recorder - Partitioning Requirements
Array RAID Partition Size Installation type
A RAID 1 CNTFS
40 GB OS
DNTFS
50 GB Interactions Center
VoIP Logger
NiceScreen Logger files
B RAID 1 ENTFS
calculated Screen Data
C RAID 1 F Unformatted
125 GB / 193 GB
Voice Data:
• For up to 250 channels, 193 GB of unformatted partition space is required.
• For more than 250 channels, 125 GB of unformatted partition space is required.
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-7: Applications Server - Partitioning Requirements
Array RAID Partition NTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 20 GB Applications Server
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Clustered Applications Server - Partitioning Requirements
Clustered Applications Server - Partitioning Requirements
Database Server - Partitioning Requirements
Table 5-8: Clustered Applications Server - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 20 GB Applications Server
Array RAID Partition NTFS
Size Installation Type
A RAID 1 Q 500 MB Quorum
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-9: Database Server - Partitioning Requirements
Array RAID Partition NTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 50 GB • Database Server
• SQL installation files
B* RAID 1 E Calculated SQL Log
• Use the DB calculator for accurate space requirements.
C RAID 5 F Calculated SQL Data
• Use the DB calculator for accurate space requirements.
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Clustered Database Server - Partitioning Requirements
Clustered Database Server - Partitioning Requirements
Interactions Center Server - Partitioning Requirements
Table 5-10: Clustered Database Server - Partitioning Requirements
Array RAID Partition NTFS
Size Installation Type
A RAID 1 C 40 GB OS
E 50 GB SQL installation files
Database Server
Array RAID Partition NTFS
Size Installation Type
A RAID 5 Q 500 MB Quorum
L Calculated SQL Log files
• Use the DB calculator for accurate space requirements.
B RAID 5 D Calculated SQL Data files
• Use the DB calculator for accurate space requirements.
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-11: Interactions Center Server - Partitioning Requirements
Array RAID Partition NTFS Size Installation type
A RAID 1 C 40 GB OS
D 55 GB NICE Interactions Center Server
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Clustered Interactions Center Servers - Partitioning Requirements
Clustered Interactions Center Servers - Partitioning Requirements
VoIP Logger Server (RAID 1 / RAID 5)
Table 5-12: Clustered Interactions Center Servers - Partitioning Requirements
Array RAID Partition NTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 55 GB NICE Interactions Center Server
Array RAID Partition NTFS
Size Installation Type
A RAID 1 Q 500 MB Quorum
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-13: VoIP Logger Server / Branch VoIP Logger (RAID 5)
Array RAID Partition Size Installation Type
A RAID 1- or -RAID 5
CNTFS
40 GB OS
DNTFS
5 GB NICE VoIP Logger
EUnformatted
125 GB / 193 GB Voice Data:
• For up to 250 channels, 193 GB of unformatted partition space is required.
• For more than 250 channels, 125 GB of unformatted partition space is required.
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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NiceScreen Logger Server - Partitioning Requirements
NiceScreen Logger Server - Partitioning Requirements
Data Mart Server - Partitioning Requirements
Windows Media Stream Server - Partitioning Requirements
Table 5-14: NiceScreen Logger Server - Partitioning Requirements
Array RAID Partition NTFS Size Installation Type
A RAID 1 C 40 GB OS
D 20 GB NiceScreen Logger files
B RAID 1 E Calculated Screen Data (up to 500 GB, according to screen activity volumes and retention requirements).
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-15: Data Mart Server - Partitioning Requirements
Array RAID Partition NTFS Size Installation Type
A RAID 1 C 40 GB OS
D 50 GB Data Mart Server
E Calculated SQL Log
• Use the DB calculator for accurate space requirements.
B RAID 1 F Calculated SQL Data
• Use the DB calculator for accurate space requirements.
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-16: Windows Media Stream Server - Partitioning Requirements
Array RAID Partition NTFS Size Installation Type
A RAID1C 40 GB OS
D 20 GB Telephony Services Server
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Telephony Services Server - Partitioning Requirements
Telephony Services Server - Partitioning Requirements
Storage Center Server - Partitioning Requirements
Table 5-17: Telephony Services Server - Partitioning Requirements
Array RAID Partition NTFS Size Installation Type
A RAID 1 C 40 GB OS
D 20 GB Telephony Services Server
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-18: Storage Center Server - Partitioning Requirements
Array RAID Partition NTFS Size Installation Type
A RAID 1 C 40 GB OS
D 40 GB NICE Storage Center Server
B RAID 1 E Calculated SC Storage Media
• Use the SC calculator for accurate space requirements.
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Content Analysis Server - Word Search - Partitioning Requirements
Content Analysis Server - Word Search - Partitioning Requirements
Content Analysis Server - Speech to Text - Partitioning Requirements
Table 5-19: Content Analysis Server - Word Search - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
B RAID 1 D 30 GB Audio Analysis
C RAID 5 E Calculated Audio Analysis Indexes (Use the IA calculator for indexing space requirements)
Language Groups of Analytics:• Group 1: English (US), English (UK), English (AU), English (SA), German, French, French (Canadian), Spanish
(Spain), Spanish South America, Portuguese (Brazil), French, Spanish South America.• Group 2: Dutch, Italian, Portuguese (Portugal).
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-20: Content Analysis Server - Speech-to-Text - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 30 GB Audio Analysis
Language Groups of Analytics:• Group 1: English (US), English (UK), English (AU), English (SA), German, French, French (Canadian), Spanish
(Spain), Spanish South America, Portuguese (Brazil), French, Spanish South America.• Group 2: Dutch, Italian, Portuguese (Portugal).
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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Content Analysis Server - Text Analysis - Partitioning Requirements
Content Analysis Server - Text Analysis - Partitioning Requirements
Table 5-21: Content Analysis Server - Text Analysis - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
B RAID 1 D 30 GB Text Analysis Server
C RAID 5 E Calculated Text Analysis
• Use the IA calculator for indexing space requirements.
Language Groups of Analytics:• Group 1: English (US), English (UK), English (AU), English (SA), German, French, French (Canadian), Spanish
(Spain), Spanish (South America), Portuguese (Brazil).• Group 2: Dutch, Italian, Portuguese (Portugal).
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements
NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements
NICE Sentinel (21-100 Monitored Servers) Partitioning Requirements
NICE Sentinel for Multiple Data Centers
Table 5-22: NICE Sentinel Basic (1-20 Monitored Servers) - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 35 GB NICE Sentinel
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-23: NICE Sentinel (21-100 Monitored Servers) ) - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 50 GB NICE Sentinel
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-24: NICE Sentinel for Multiple Data Centers- Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 30 GB NICE Sentinel
E (on SAN)
50 GB SQL Log and Data (Dedicated LUN on Storage)
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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SMB - Partitioning Requirements
SMB - Partitioning Requirements Table 5-25: SMB - Partitioning Requirements
Array RAID Partition Size Installation Type
A RAID 1 CNTFS
40 GB OS
DNTFS
50 GB Applications ServerDatabase ServerNICE Interactions Center ServerData MartTelephony Services ServerNICE Storage Center ServerNiceScreen Logger files SQL installation filesNICE VoIP Logger
ENTFS
Calculated SQL Log
• Use the DB calculator for accurate space requirements.
B RAID 1 FNTFS
Calculated SQL Data
• Use the DB calculator for accurate space requirements
C RAID 1 GNTFS
Calculated Screen Data
• Up to 500 GB, according to screen activity volumes and retention requirements.
D RAID 1 HUnformatted
193 GB Voice Data (when deploying SMB - VoIP) - 193GB required for up to 100 VoIP Channels
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
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RTI Connect Server - Partitioning Requirements
RTI Connect Server - Partitioning Requirements
NICE InterAct Server - Partitioning Requirements
NICE Interact Database Server - Partitioning Requirements
Table 5-26: RTI Connect Server - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 20 GB Content Analysis Server
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-27: NICE Interact Server - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1 C 40 GB OS
D 100 GB NICE Interact
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Table 5-28: NICE Interact Database Server - Partitioning Requirements
Array RAID PartitionNTFS
Size Installation Type
A RAID 1C 40 GB OS
D 50 GB Database Server SQL installation files
B RAID 1 E Calculated SQL Log (use the RTI DB calculator for accurate space requirements)
C RAID 5 F Calculated SQL Data use the RTI DB calculator for accurate space requirements)
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Blank page for double-sided printing.
Chapter 6: SQL Server and RAM Requirements for New Installations
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6
SQL Server and RAM Requirements for New Installations
Contents
SQL Server and RAM Requirements - Guidelines for New Installations .................162SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations) .............................................................................................................162SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations) ....................................................................................164
162 Chapter 6: SQL Server and RAM Requirements for New Installations
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SQL Server and RAM Requirements - Guidelines for New Installations
SQL Server and RAM Requirements - Guidelines for New Installations
• SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations) on page 162
• SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations) on page 164
SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations)
Table 6-1: SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations
EnvironmentSQL Server / RAM
Software
Semi-Distributed Database and Data Mart Server
SQL Server SQL Server 2005/2008 Standard Edition (64-bit)
RAM 16 GB
Distributed Database Server SQL Server SQL Server 2005/2008 Standard Edition (64-bit)
RAM 16 GB
Distributed Data Mart SQL Server SQL Server 2005/2008 Standard Edition (64-bit)
RAM 16 GB
High-End Distributed Database Server SQL Server SQL Server 2008 Enterprise Edition (64-bit)
RAM 144 GB
Additional Guidelines:• The above prerequisites are relevant to Distributed deployments and Semi-Distributed deployments. SMB and Unified
deployments require SQL (32-bit) Standard Edition with 4 GB RAM.• For deployments with less than 2000 seats, the Database Server and Data Mart can reside on the same SQL Server (only for
implementations without Interactions Analytics).• For deployments consisting of a Multiple Data Center Solution, refer to the Design Consideration guide regarding the
requirements for Database and Data Mart.Notes: • SQL Servers (32-bit) can only be deployed on top of operating systems with a (32-bit) architecture.\• SQL Servers (64-bit) can only be deployed on top of operating systems with a (64-bit) architecture.• All certified servers support a (64-bit) Windows Server operating system – no additional hardware is needed to support the
above.• Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.
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SQL Server and RAM Requirements - Guidelines for New Installations
High-End Distributed Data Mart SQL Server SQL Server 2008 Enterprise Edition (64-bit)
RAM 32 GB
Table 6-1: SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations
EnvironmentSQL Server / RAM
Software
Additional Guidelines:• The above prerequisites are relevant to Distributed deployments and Semi-Distributed deployments. SMB and Unified
deployments require SQL (32-bit) Standard Edition with 4 GB RAM.• For deployments with less than 2000 seats, the Database Server and Data Mart can reside on the same SQL Server (only for
implementations without Interactions Analytics).• For deployments consisting of a Multiple Data Center Solution, refer to the Design Consideration guide regarding the
requirements for Database and Data Mart.Notes: • SQL Servers (32-bit) can only be deployed on top of operating systems with a (32-bit) architecture.\• SQL Servers (64-bit) can only be deployed on top of operating systems with a (64-bit) architecture.• All certified servers support a (64-bit) Windows Server operating system – no additional hardware is needed to support the
above.• Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.
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SQL Server and RAM Requirements - Guidelines for New Installations
SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations)
Table 6-2: SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations)
Less than 800 seats Greater than 800 seats
Semi-Distributed Database and Data Mart Server
SQL Server SQL Server 2008 Standard Edition (64-bit)
-
RAM 32 GB
Distributed Database Server SQL Server - SQL Server 2008 Standard Edition (64-bit)
RAM 32 GB
Distributed Data Mart SQL Server - SQL Server 2008 Enterprise Edition (64-bit)
RAM 64 GB
High-End Distributed Database Server
SQL Server - SQL Server 2008 Enterprise Edition (64-bit)
RAM 144 GB
Additional Guidelines for Interaction Analytics deployments:In Distributed deployments, the Database Server and Data Mart must reside on dedicated servers (and not on the same physical server), regardless of the number of seats.Note: Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.
Chapter 7: Backup Devices
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Backup Devices
Contents
Certified Backup Devices per Server Type.................................................................166
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Certified Backup Devices per Server Type
Certified Backup Devices per Server Type Table 7-1: Certified Backup Devices per Server Type
Server Type Device Type Device
HP / Dell / IBM DAT72 USB / SCSI / SATA Any
HP / Dell / IBM DAT160 Any
Note:• The total number of supported archiving devices per system is 2. Both must be of the same type and model.• For SATA archiving devices, IDE native mode must be used. AHCI mode is not supported.• SATA archiving devices are not supported within IBM X3500 servers.
Chapter 8: Dialogic Boards
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Dialogic Boards
Contents
Certified Dialogic Boards: Analog Boards - JCT.......................................................168
Certified Dialogic Boards: Analog Boards - DIVA .....................................................171
Certified Dialogic Boards: Digital Boards - JCT ........................................................172
Certified Dialogic Boards: Digital Boards - HMP DNI................................................173
Allowed Mixtures ..........................................................................................................174
Dialogic HMP IP for VoIP..............................................................................................175
Additional Notes ...........................................................................................................175
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Certified Dialogic Boards: Analog Boards - JCT
Certified Dialogic Boards: Analog Boards - JCT Table 8-1: Certified Dialogic Boards: Analog Boards - JCT
Card Description Required Riser RoHS Form Factor Known Dialogic Part
Numbers TypeWindows 2008 32-bit
Windows 2008 and 2008 R2 64-bit
D4PCIUFW 4-port Analog PCI Yes Half length, full height
Dialogic Order Codes: 881-775
JCT Yes Yes
D4PCIUFWEU 4-port Analog PCI Yes Half length, full height
Dialogic Order Codes: 881-803Available in Europe
JCT Yes Yes
D41JCTLSEW 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-491
JCT Yes Yes
D41JCTLSEWEU 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-495Available in Europe
JCT Yes Yes
D41JCTLSEWIN 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-548Available in India
JCT Yes Yes
D41JCTLSEWCN 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-557Available in China
JCT Yes Yes
D41JCTLSEWJP 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-705Available in Japan
JCT Yes Yes
D41JCTLSW 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-770
JCT Yes Yes
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Certified Dialogic Boards: Analog Boards - JCT
D41JCTLSWEU 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-592Available in Europe
JCT Yes Yes
D41JCTLSWIN 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-851Available in India
JCT Yes Yes
D41JCTLSWCN 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-859Available in China
JCT Yes Yes
D41JCTLSWJP 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-698Available in Japan
JCT Yes Yes
D120JCTLSW 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-762
JCT Yes Yes
D120JCTLSWEU 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-816Available in Europe
JCT Yes Yes
D120JCTLSWIN 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-847Available in India
? Yes
D120JCTLSEW 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-594
JCT Yes Yes
Table 8-1: Certified Dialogic Boards: Analog Boards - JCT (Continued)
Card Description Required Riser RoHS Form Factor Known Dialogic Part
Numbers TypeWindows 2008 32-bit
Windows 2008 and 2008 R2 64-bit
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Certified Dialogic Boards: Analog Boards - JCT
D120JCTLSEWIN 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-579Available in India
JCT Yes Yes
D120JCTLSEWEU 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-578Available in Europe
JCT Yes Yes
Table 8-1: Certified Dialogic Boards: Analog Boards - JCT (Continued)
Card Description Required Riser RoHS Form Factor Known Dialogic Part
Numbers TypeWindows 2008 32-bit
Windows 2008 and 2008 R2 64-bit
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Certified Dialogic Boards: Analog Boards - DIVA
Certified Dialogic Boards: Analog Boards - DIVA Table 8-2: Certified Dialogic Boards: Analog Boards - DIVA
Card Description Required Riser RoHS Form Factor Known Dialogic Part
Numbers TypeWindows 2008 32-bit
Windows 2008 and 2008 R2 64-bit
DIVA Analog 4 PCI
4 ports analog PCI Full size Dialogic Order Codes:EMEA: 306-232China: 306-260US&JAPAN: 601-310-50
DIVA Yes Yes
DIVA Analog 8 PCI
8 ports analog PCI Full size Dialogic Order Codes:EMEA: 306-233China: 306-259US&JAPAN: 601-309-50
DIVA Yes Yes
DIVA Analog 4 PCIe
4 ports analog PCIe Half length, full height
Dialogic Order Codes:EMEA: 306-389US&JAPAN: 601-313-50
DIVA Yes Yes
DIVA Analog 8 PCIe
8 ports analog PCIe Half length, full height
Dialogic Order Codes:EMEA: 306-395US&JAPAN: 601-317-50
DIVA Yes Yes
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Certified Dialogic Boards: Digital Boards - JCT
Certified Dialogic Boards: Digital Boards - JCT • Use only when expanding an existing configuration with a JCT Digital board.
Table 8-3: Certified Dialogic Boards: Digital Boards - JCT
Card Description Required Riser RoHS Form
FactorKnown Dialogic Part Numbers Type
Windows 2008 32-bit
Windows 2008 and 2008 R2 64-bit
D300JCTE1120W 30-port Digital E1 PCI Yes Full size Dialogic Order Codes: 881-767
JCT Yes Yes
D300JCTE1120EW 30-port Digital E1 PCIe Yes Full size Dialogic Order Codes: 887-533
JCT Yes Yes
D240JCTT1W 24-port Digital T1 PCI Yes Full size Dialogic Order Codes: 881-766
JCT Yes Yes
D240JCTT1WJP 24-port Digital T1 PCI Yes Full size Dialogic Order Codes: 881-877Available in Japan
JCT Yes Yes
D240JCTT1EW 24-port Digital T1 PCIe Yes Full size Dialogic Order Codes: 887-531
JCT Yes Yes
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Certified Dialogic Boards: Digital Boards - HMP DNI
Certified Dialogic Boards: Digital Boards - HMP DNI Table 8-4: Certified Dialogic Boards: Digital Boards - HMP DNI
Card Description Required Riser RoHS Form Factor Known Dialogic
Part Numbers TypeWindows 2008 32-bit
Windows 2008 and 2008 R2 64-bit
DNI310TEPEHMPQ Digital E1/T1 PCIe Yes Full size HMP DNI
No No
DNI610TEPEHMPQ 2 Digital E1/T1 trunks PCIe Yes Full size HMP DNI
No No
DNI300TEPHMP Digital E1/T1 PCI Full size HMP DNI
No No
DNI601TEPHMP 2 Digital E1/T1 trunks PCI Full size HMP DNI
No No
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Allowed Mixtures
Allowed Mixtures Table 8-5: Dialogic Boards - Allowed Mixtures
Dialogic SR6 Analog
Dialogic SR6 Digital E1/T1
Dialogic DIVA Analog
Dialogic HMP Digital E1/T1 Dialogic HMP IP
Dialogic SR6 Analog Yes No No No No
Dialogic SR6 Digital E1/T1 No Yes No No No
Dialogic DIVA Analog No No Yes Yes Yes
Dialogic HMP Digital E1/T1 No No Yes Yes Yes
Dialogic HMP IP No No Yes Yes Yes
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Dialogic HMP IP for VoIP
Dialogic HMP IP for VoIP The Telephony Services Server supports VMWare ESXi 4.0 in the following environment:
• VoIP environment only.
• NICE Perform 3.5 UP 9 and up.
• Windows Server 2003 R2 SP2 32-bit.
• Dialogic HMP Release 3.0 SU279.
Additional Notes • A mixture of E1 and T1 boards on the same Telephony Services Server is not supported.
• Dialogic Boards cannot be used in an SMB deployment.
• The Telephony Services Server for NICE Perform Release 3.2 supports Dialogic Driver SR 6.0 Service Update 235 starting NICE Perform Release 3.2.11.
• The Telephony Services Server for NICE Perform Release 3.5 supports Dialogic Driver SR 6.0 Service Update 235 starting NICE Perform Release 3.5.4.
• The Telephony Services Server supports only the DIVA Driver 8.5.
• The Telephony Services Server supports only the HMP 3.0 Service Update 262.
• Virtual machine is not supported beside HMP IP, as described above in Dialogic HMP IP for VoIP.
• JCT boards support Windows 2008 Release 1 (32-bit), Windows 2008 Release 1 (64-bit) (using WOW) and Windows 2008 Release 2.
This requires using Dialogic driver SR6.0 with service update 235 and starting from NICE Perform Release 3.2 Update Pack 12 and NICE Perform Release 3.5 Update Pack 6.
Blank page for double-sided printing.
Chapter 9: Boot from SAN
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9
Boot from SAN
Contents
SAN Prerequisites ........................................................................................................178
NICE Perform Support on SAN....................................................................................179
178 Chapter 9: Boot from SAN
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SAN Prerequisites
SAN Prerequisites The following are prerequisites for NICE Components Compatibility with Boot from SAN / Reside on SAN.
• Different LUNs for Data and Log files (both Database and Data Mart).
• Dedicated LUN for NICE Perform.
• Fiber Channel or iScsi 10Gbit.
• HDDs on the SAN 15K SAS or better.
• Average Disk sec/Read Write of less than 10ms.
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NICE Perform Support on SAN
NICE Perform Support on SAN
Table 9-1: SAN Support
Server Suppported?
Unified Server Requires NICE Approval
Unified Cluster Server Requires NICE Approval
Semi-Distributed NICE Perform Server Yes
Applications Server Yes
Clustered Applications Servers Requires NICE Approval
Database Server Yes
Clustered Database Servers Yes
Semi-Disstributed Database and Data Mart Server
Yes
Semi-Distributed Database and Data Mart Clustered Servers
Requires NICE Approval
Interactions Center Server and Multi-Channel Interactions Center (Semi-Distributed AQO)
Yes
Clustered Interactions Center Servers Requires NICE Approval
VoIP Logger Server Yes
NiceScreen Logger Server Yes
Unified Recorder Requires NICE Approval
Data Mart Server Yes
Telephony Services Server No
Storage Center Server Yes
Content Analysis Server-Word Search Yes
Content Analysis Server-Speech to Text Yes
Content Analysis Server -Text Analsis Yes
NICe Sentinel Yes
Windows Media Streaming (WMS) Server Requires NICE Approval
Applicatin Delivery Server (Terminal Server or Citrix Server)
Requires NICE Approval
SMB Requires NICE Approval
RTI Connect Server Requires NICE Approval
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NICE Perform Support on SAN
Interact Server Requires NICE Approval
Table 9-1: SAN Support (Continued)
Server Suppported?
Index
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IndexA
analog boardsDIVA 171JCT 168
application delivery server 90applications server
hardware and software requirements 24partitioning requirements 149
Bbackup devices 165
certified backup devices per server type 166blade hardware platform 121Boot from SAN 177Branch VoIP Logger (RAID1/RAID 5)
partitioning requirements 152
Ccertified dialogic boards
analog boardsDIVA 171JCT 168
digital boardsHMP DNI 173JCT 172
Citrix serverhardware and software requirements 90
Citrix Xen 142cluster hardware platform 122clustered applications server
hardware and software requirements 27partitioning requirements 150
clustered database serverhardware and software requirements 33partitioning requirements 151
clustered interactions center serverhardware and software requirements 45partitioning requirements 152
Content Analysis server - speech to text serverhardware and software requirements 72partitioning requirements 155
Content Analysis server - text analysis serverhardware and software requirements 75
partitioning requirements 156Content Analysis server - word search server
hardware and software requirements 69partitioning requirements 155
DData Mart cluster server
hardware and software requirements 60Data Mart server
hardware and software requirements 57partitioning requirements 153
database serverhardware and software requirements 30partitioning requirements 150
dialogic boards 167additional notes 175allowed mixtures 174
dialogic HMP IP for VoIP 175digital boards
HMP DNI 173JCT 172
Hhardware platforms 117
agent workstation hardware platform 126blade hardware platform 121cluster hardware platform 122High End Database Hardware Platform 119NICE Sentinel Advanced hardware 123NICE Sentinel Basic hardware 123NICE Sentinel Ultimate hardware 124standard platform 118Unified Recorder Hardware Platform 120
hardware requirements 13Hyper-V 140
IIntel processor based hardware platform
High End Database Hardware Platform 119Unified Recorder Hardware Platform 120
Interact serverhardware and software requirements 102
Interact server database
Index
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hardware and software requirements 105interactions center server - distributed
partitioning requirements 148Interactions Center server and Multi Channel
Interaction Center (Semi-Distributed AQO) 42
MMicrosoft Hyper-V 140
configuration 140supported platforms 140
NNICE Interact database server
partitioning requirements 159NICE Interact server
partitioning requirements 159NICE Sentinel (1-20 monitored servers)
partitioning requirements 157NICE Sentinel 2.1
hardware and software requirements 78NICE Sentinel 2.1 (101-200 monitored servers)
hardware and software requirements 84NICE Sentinel 2.1 (21-100 monitored servers)
hardware and software requirements 81NiceScreen Logger server
hardware and software requirements 51partitioning requirements 153
Ppartitioning requirements 143
RRAM requirements 161
NPR3.2 new installations 162NPR3.2 or 3.5 installations + IA 164NPR3.5 new installations 162
RTI connect serverhardware and software requirements 96, 99
SSAN 177, 178SAN prerequisites 178semi-distributed database and Data Mart cluster
serverhardware and software requirements 39
semi-distributed database and Data Mart serverhardware and software requirements 36partitioning requirements 148
semi-distributed NICE Perform serverhardware and software requirements 21partitioning requirements 147
Sentinel
101-200 monitored servers 1241-20 monitored servers 12321-100 monitored servers 123
Sentinel Advanced hardware platform 123Sentinel Basic hardware platform 123Sentinel Ultimate hardware platform 124server requirements 13
application delivery serverhardware and software requirements 90
applications serverhardware and software requirements 24partitioning requirements 149
Branch VoIP Logger (RAID1/RAID 5)partitioning requirements 152
clustered applications serverhardware and software requirements 27partitioning requirements 150
clustered database serverhardware and software requirements 33partitioning requirements 151
clustered interactions center serverhardware and software requirements 45partitioning requirements 152
Content Analysis server - speech to texthardware and software requirements 72partitioning requirements 155
Content Analysis server - text analysis serverhardware and software requirements 75partitioning requirements 156
Content Analysis server - word searchhardware and software requirements 69partitioning requirements 155
Data Mart cluster serverhardware and software requirements 60
Data Mart serverhardware and software requirements 57partitioning requirements 153
database serverhardware and software requirements 30partitioning requirements 150
Interact serverhardware and software requirements 102
Interact server databasehardware and software requirements 105
interactions center server - semi-distributedpartitioning requirements 148
Interactions Center server and Multi Channel Interaction Center (Semi-Distributed AQO) 42
NICE Interact database serverpartitioning requirements 159
NICE Interact server
Index
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partitioning requirements 159NICE Sentinel (1-20 monitored servers)
partitioning requirements 157NICE Sentinel 2.1 (101-200 monitored servers)
hardware and software requirements 84NICE Sentinel 2.1 (1-20 monitored servers)
hardware and software requirements 78NICE Sentinel 2.1 (21-100 monitored servers)
hardware and software requirements 81NiceScreen Logger server
hardware and software requirements 51partitioning requirements 153
RTI connect serverhardware and software
requirements 96, 99semi-distributed
hardware and software requirements 21partitioning requirements 147
semi-distributed database and Data Mart cluster server
hardware and software requirements 39semi-distributed database and Data Mart server
hardware and software requirements 36partitioning requirements 148
SMBhardware and software requirements 93partitioning requirements 158
Storage Center serverhardware and software requirements 66partitioning requirements 154
Telephony Services serverhardware and software requirements 63partitioning requirements 154
unified cluster serverhardware and software requirements 18partitioning requirements 146
unified recorderhardware and software requirements 54partitioning requirements 149
unified serverhardware and software requirements 15partitioning requirements 145
VoIP Logger serverhardware and software requirements 48partitioning requirements 152
Windows Media Stream serverpartitioning requirements 153
windows media streaming serverhardware and software requirements 87
SMBhardware and software requirements 93partitioning requirements 158
software requirements 13SQL server requirements 161
NPR3.2 new installations 162NPR3.2 or 3.5 installations + IA 164NPR3.5 new installations 162
standard platform hardware 118Storage Center server
hardware and software requirements 66partitioning requirements 154
TTelephony Services server
hardware and software requirements 63partitioning requirements 154
Terminal serverhardware and software requirements 90
Uunified cluster server
hardware and software requirements 18unified recorder
hardware and software requirements 54partitioning requirements 149
unified serverhardware and software requirements 15partitioning requirements 145, 146
Vvirtualization 127
Citrix Xen 142Microsoft Hyper-V 140VMWare 128, 134
VMWare 128configuration 134supported components for VDI 128supported platforms 128
VoIP Logger serverhardware and software requirements 48partitioning requirements 152
WWindows Media Stream server
partitioning requirements 153windows media streaming server 87WMS server
hardware and software requirements 87workstation requirements 109
agent workstation 110agent workstation with VRA 110Applications suite workstation 110applications suite workstation 110CA NMS Remote Admin Client
Index
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workstation 113media library application workstation 113NICE Sentinel remote client 110remote tape server workstation 113
RTI client 113Sentinel Remote Client 110specification tables 110VRSP/FSP dedicated machine 113
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