chaffey 2

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Chapter 2

Marketplace Analysis for

E-Commerce

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Learning Outcomes

• Complete an online marketplace analysis to assess competitor, customer and intermediary and competitor use of the Internet as part of strategy development

• Identify the main business and marketplace models for electronic communications and trading

• Evaluate the effectiveness of business and revenue models for online businesses.

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Management Issues

• What are the implications of changes in marketplace structures for how we trade with customers and other partners?

• Which business models and revenue models should we consider in order to exploit the Internet?

• What will be the importance of online intermediaries and marketplace hubs to our business and what actions should we take to partner these intermediaries?

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.1 The environment in which e-business services are provided

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Activity – The E-Commerce Environment

• For each of the environment influences shown in Figure 2.1, give examples of why it is important to monitor and respond in an e-business context. For example, the personalization mentioned in the text is part of why it is important to respond to technological innovation.

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Environment Constraints and Opportunities

• Customers – which services are they offering via their web site that your organization could support them in?

• Competitors – need to be benchmarked in order to review the online services they are offering – do they have a competitive advantage?

• Intermediaries – are new or existing intermediaries offering products or services from your competitors while you are not represented?

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• Suppliers – are suppliers offering different methods of procurement to competitors that give them a competitive advantage?

• Macro-environment

• Society – what is the ethical and moral consensus on holding personal information?

• Country specific, international legal – what are the local and global legal constraints, for example, on holding personal information, or taxation rules on sale of goods?

Environment Constraints and Opportunities (Continued)

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• Country specific, international economic – what are the economic constraints of operating within a country or global constraints?

• Technology – what new technologies are emerging by which to deliver online services such as interactive digital TV and mobile phone-based access?

Environment Constraints and Opportunities (Continued)

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.3 An online marketplace map

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Anlaysis of the online marketplace or “marketspace” is a key part developing a long term e-business plan.

Analysis helps to define the main types of online presence that are part of a “click ecosystem”.

Online Marketplace AnalysisOnline Marketplace Analysis

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Identify and summarise different segments from an online business in order to then understand their online media consumption, buyer behaviour and type of content and experiences that they will be looking for from intermediaries and your website.

Customer SegmentsCustomer Segments

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• Main search engines in each country

• Google Yahoo Microsoft Live Ask

• China = Baidu/Russia = Yandex

• Google Trends Tool – assessing site popularity

• Companies need to know which sites are effective

Search Intermediaries

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• Companies need to assess potential online media and distribution partners – aggregators and affiliates.

• Mainstream news media sites eg. FT.com…Google news• Niche or vertical media sites or portals• Price comparison sites – also known as aggregators eg.

Moneysupermarket• Superaffiliates – gain revenue from a merchant they refer traffic to

using a commission based arrangement based on proportion of sales.

• Niche Affiliates or Bloggers – These may be individual but they are important..industry experts etc

Intermediaries & Media Sites

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• Aggregators = An alternative term for price comparison sites. Product, price and service information, comparing competitors within a sector such as financial services, retail or travel.

• Their revenue model commonly include affiliate revenues (CPA), pay per click advertising (CPC) and display advertising (CPM)

• Affiliate = A company promoting a merchant typically through a commission based arrangement

Some Definitions!

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• CPA = Cost per Acquisition, cost to the advertiser, or the revenue received by the publisher, for each outcome such as a lead or a sale generated after a click to a third party site.

• Pay per click advertising (PPC) = Company pays for text to be displayed on the search engine results pages as a sponsored link, when a key phrase is entered by the search user.

• CPC = Cost per click, cost to the advertiser, or the revenue received by the publisher, of each click of a link to a third party site.

• CPM – cost to the advertiser or revenue received by the publisher when the as is served 1000 times.

Some Definitions!

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• Sites a marketer is trying to generate visitors to

Destination Sites

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.4 Google Trends for websites – useful for benchmarking the growth of online intermediaries and destination sitesSource: http://trends.google.com/websites

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• The a manufacturer or selling organisation delivers products to its customers.

• Traditional marketplaces have a physical location, an internet based market has no physical presence – it is a virtual market place

• The relationship between a company and its channel partners can be dramatically altered by the opportunities afforded online.

Review Marketplace Channel Structures

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.5 B2B and B2C interactions between an organization, its suppliers and its customers

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

B2B and B2C Characteristics

Characteristic B2C B2B

Proportion of adopters with access

Low to medium High to very high

Complexity of buying decisions

Relatively simple – individual and influencers

More complex – buying process involves users, specifiers, buyers, etc.

Channel Relatively simple – direct or from retailer

More complex, direct or via wholesaler, agent or distributor

Purchasing characteristics Low value, high volume or high value, low volume. May be high involvement

Similar volume/value. May be high involvement. Repeat orders (rebuys) more common

Product characteristic Often standardized items Standardized items or bespoke for sale

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.6 Disintermediation of a consumer distribution channel showing (a) the original situation, (b) disintermediation omitting the wholesaler, and (c) disintermediation omitting both wholesaler and retailer

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.7 From original situation (a) to disintermediation (b) and reintermediation (c)

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Counter-Mediation

• Creation of a new intermediary by an established company

• Example:– B&Q www.diy.com

Reintermediation

The creation of new intermediaries between customers and suppliers

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.8 Example channel chain map for consumers selecting an estate agent to sell their property

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Search engines

Directories

News aggregators

MR aggregators

Comparers

Exchanges

Meta services

‘A gateway to information resources and services’

Portal

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.9 MetacriticSource: CBS Interactive; www.metacritic.com

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.10 Number of searches through the Google Keyword ToolSource: Google https://adwords.google.com/select/KeywordTool

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Business Model

Timmers (1999) defines a ‘business model’ as:

An architecture for product, service and information flows, including a description of the various business actors and their roles; and a description of the potential benefits for the various business actors; and a description of the sources of revenue.

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

• Different techniques for generating income

Revenue Models

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.11 Alternative perspectives on business models

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Revenue Models – Publisher Example

• Subscription access to content• Pay per view content access• CPM display advertising• CPC advertising on site• Sponsorship of sections, content or widgets• Affiliate revenue (CPA or CPC)• Subscriber data for e-mail marketing• Access to customers for research purposes.

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.12 Example spreadsheet for calculating a site revenue modelNote: Available for download at www.smartinsights.com/conversion-model-spreadsheets/

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.12 Example spreadsheet for calculating a site revenue model (Continued)Note: Available for download at www.smartinsights.com/conversion-model-spreadsheets/

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.13 E-consultancySource: www.econsultancy.com

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.14 FireboxSource: www.firebox.com

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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012

Figure 2.15 ZopaSource: www.zopa.com.