change and opportunity: learning and development at the crossroads clive shepherd lingos, september...

Change and opportunity:learning and development at the crossroadsClive Shepherd

LINGOS, September 2009

100000 years ago

Learning methods are timeless

case studies

assessment

simulation

role-play

demonstration

practice

instruction

coaching

briefings

games feedback reading lectures

discussion

collaboration work experience

projectsvisits

questioning

researchreflection

networking

observation

consultation

sharing

performance support

exploration discovery

… although the emphasis can shift

case studies

assessment

simulation

role-play

demonstration

practice

instruction

coaching

briefings

games feedback reading lectures

discussion

collaboration work experience

projectsvisits

questioning

researchreflection

networking

observation

consultation

sharing

exploration discovery

performance support

Forces for change

CONNECTIVISM

Forces for change 1

“Instead of the individual having to evaluate and process every bit of

information, she/he creates a personal network of trusted nodes: people and content, enhanced by technology. The act of knowledge is offloaded onto the

network itself.”

George Siemens, Knowing Knowledge

Forces for change 1

NEUROSCIENCE

Forces for change 1

Forces for change 1

learning styles?

neuro-linguistic

programming?Maslow’s hierarchy

of needs?

Forces for change 1

Soft skills

Guided discovery

Intuition

Creativity

Empowerment

Learner goals

Constructivism

Happy sheets

Hard skills

Instruction

Systems

Analysis

Control

Learning objectives

Behaviourism

Assessment

RATIONALISTS ROMANTICS

“Teachers do not create learning. Learners create learning. Teachers create the conditions under which learning can take place. Our schools don’t function like that, which is why somebody once joked that schools are places where kids go to watch teachers work.”

Prof. Dylan Wiliam

Forces for change 1

Forces for change 2

Gen Y: digital, social and always-on

Forces for change 2

Two ways of looking at Gen Y

“Gen Y are tolerant, optimistic, collaborative,open-minded and driven.”

suite101.com

“Gen Y are the 'diva' generation: high-maintenance, out for themselves, lacking in loyalty, thinking only of the short termand their own place in it..”

Association of Graduate Recruiters

Forces for change 2

How Gen Y want learning to be:

InteractiveStudent-centredAuthenticCollaborativeOn-demand

don’t we all?Barking Robot, 2006

Forces for change 2

But in the end, we need todo the right thing, not pamperto Gen Y or anyone else

So, new thinking and new expectations demand a shift in emphasis …

case studies

assessment

simulation

role-play

demonstration

practice

instruction

coaching

briefings

games feedback reading lectures

discussion

collaboration work experience

projectsvisits

questioning

researchreflection

networking

observation

consultation

sharing

performance support

exploration discovery

“72% of all training challenges are time-critical.”Bersin & Associates (2005)

TIME PRESSURES

Forces for change 3

Forces for change 3

Forces for change 3

TOP DOWN

BOTTOM-UP

A PYRAMID OF LEARNING INTERVENTIONS

ENVIRONMENTAL PRESSURES

Forces for change

COST PRESSURES

Forces for change

Forces for change

“Be aware that themagnitude of the financialmeltdown is almost beyondcomprehension. I can foreseetraining departments being eliminated almost entirely.”

Jay Cross(2008)

Oh yeh, try telling that to Coca Cola, Facebook, BP,

Glaxo …

Forces for change

But surely employees are

our greatest asset

Employees are not your greatest asset

They’re much more important than that!

Forces for change

Surely training should be seen as

an investment, not a cost

Fair enough, so what sort of return can you give me and

with what confidence?

• We choose methods to maximise the effectiveness of learning

• We choose media to maximise the efficiency of learning

• And the new pressures (time, environmental, budgetary) require, above all, greater efficiencies

We can’t meet these pressures just by changing methods

but luckily …

Learning media are evolving rapidly

books

podcasts/vodcasts

CDs

streaming media

tapes

web pages

DVDs

simulators

downloadable documents

chat roomsinstant

messagingemail

forums

social networks

wikis web conferencing blogs

telephoneteleconferencing SMS

workbooks

New learning media enable change

WEB 2.0 TOOLS

New learning media enable change

RAPID DEVELOPMENT TOOLS

New learning media enable change

TOOLS FOR CREATING VIRTUAL WORLDS

New learning media enable change

MOBILE DEVICES

New learning media enable change

EVER MORE ACCESSIBLE COMPUTING

New learning media enable change

LOW-PRICE, HIGH QUALITY MEDIA CREATION

New learning media enable change

3GWIDESPREAD BROADBAND AVAILABILITY

New learning media enable change

A time for action …

“When the rate of change outside exceeds the rate of change inside, the end is in sight.”

Jack Welch

… not rearranging the deckchairs

Take action this week

“Survivors must write new agendas while they still have desks to write on.”

Jay Cross (2008)

100000=32 years ago