change management as a project building a pmo...building a pmo jeralyn rittenhouse, pmp everest...
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Change Management as a Project: Building a PMO
Jeralyn Rittenhouse, PMPEverest Group
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Objectives
• Attendees are equipped to integrate Change Management steps into PMO Transformation/Build Projects
• Attendees can more effectively identify and respond to Stakeholders in an organizational change initiative
• Attendees can link the Project to an ongoing Program to continuously assess and make PMO Improvements
3
Responses to Change
Time
Per
form
ance
Stage 1 Stage 2 Stage 3
Shock
DepressionAnger
Denial
Acceptance
Integration
Elisabeth Kubler-Ross, Stages of Grief Model
4
What is Change Management?
“There is nothing more difficult to carry out, nor more doubtful of success, or more dangerous to handle, than to initiate a new order of things.”
- Niccolo Machiavelli
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PMOs – 5 Frameworks
1. Departmental/Business Unit PMO
2. Support PMO
3. EPMO/ Org-wide PMO
4. COE
5. Project-Specific PMO
PMI Pulse of the Profession: PMO Frameworks (2013)
6
PMOs
• Average $100M/yr in projects
• 33% realizing full business value
• 2 yrs. Average life span
PMI PMO Frameworks, Aubrey et al. 2011
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Increasing PMO Value
2013 PMI Pulse: Impact of PMOs on Strategy Impl.
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Step 1
Business Case for Action – “Burning Platform”
Project Charter
High Level Gap Analysis
PMBOK PMI Managing Change
9
Planning for the Reactions
Time
Per
form
ance
Stage 1 Stage 2 Stage 3
Shock
DepressionAnger
Denial
Acceptance
Integration
Elisabeth Kubler-Ross, Stages of Grief Model
10
Step 2
Gap Analysis
Stakeholder Assessment – Value Definition
Communications Planning
PMI Managing Change
11
Step 3
PMO Business Plan
Structuring the PMO to Continuously Adapt
All Key Delivered Changes tied to Measurable (and Tracked) Results!
PMBOK PMI Managing Change
12
Managing to the Reactions
Time
Per
form
ance
Stage 1 Stage 2 Stage 3
Shock
DepressionAnger
Denial
Acceptance
Integration
Elisabeth Kubler-Ross, Stages of Grief Model
13
Step 4
Continuous Stakeholder Assessment
Adjustments as needed
PMBOK PMI Managing Change
14
Step 5
Cyclic Review Process - Governance
Update metrics
Culture of adaptation
PMBOK PMI Managing Change
15
Conclusions
• Merge Change Management activities to Project Life Cycle Phases to improve outcomes
• Manage Ongoing Improvements as Projects under an Improvement Program
• Identify PMO Value to Stakeholders
• Translate Value to Tangible Deliverables
• Track and adjust!
• Questions?
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Jeralyn Rittenhouse, MS PMP
Jeralyn.Rittenhouse@pmi.org.uk
+1 808 777 8071
www.linkedin.com/in/jeralynrittenhouse
Contact Information
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