change management communities of practice: what’s in it for you? bernard murray-gates principal...

Change management Communities of Practice: what’s in it for you?

Bernard Murray-GatesPrincipal consultant, CITI

15 seconds…30 seconds…45 seconds…1 minute…2 minutes to go…3 minutes to go…4 minutes to go…5 minutes to go…

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The value of a Community of Practice (CoP)

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Why do organisations create CoPs?

A Government

Agency

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WIIFM?

How do best in class organisations grow CoPs?

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Translating strategy into action (CITI’s V-Model)

Target Operating

ModelVision

Business impacts

Benefits

Side effects

Operational impacts

Blueprint

Deliverythrough projects, programmes and line activities

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How to embed change (CITI’s Change Diamond)

Adoption

Visioning

Delivery

Mobilisation

Realisation Support

Strategy

Make it wanted

Make it happen

Make itstick

Operations

Community development

Engagement

Policies & Governance

Content Generation

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Tracking your CoP development

Forming, Storming Norming Performing

Vision Draft, challenge, change…

Promoted, challenged

Shared, evolving ‘the way we work’

Culture

Benefits

Metrics

Content

Anecdotal, individual stories

Stakeholder feedback

Performance across the portfolio

Language, tools and templates

Governance layers added

Business layers added

‘Mood’, ‘energy’, ‘engagement’

Better PPPM performance

Business value: better outcomes

Informal, reactive Strong group identification

Evangelical, business focus

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