changes management - ace case study

Issue-Changes Management

Issue- Changes Management (cont’)

• So many changes, how to manage it?• A changes manager? What’s the duty of it?• A consistent communication?– The commitment management protocol.

• A key role person is about to retire?– A succession planning.

Commitment Management Protocol

• Four task phases:– Define– Negotiate– Perform– Assess

• Seven communications– Offer– Request– Agree– Report– Accept– Reject– Withdraw

Commitment Management Protocol

Creating A Customer-Specific Value Chain

Establishing “Who Owes What To Whom”

Putting The Commitment Management Protocol To Work

Applying The Protocol To Diagnose A Business Process

Redesigned Business Process With Complete Protocols

Succession Planning and ManagementIdentifying and developing the next generation of leaders in an organization — a practice commonly referred to as succession planning

Steps on Succession Plan

• Develop a framework for identifying high-potential employees

• Identify critical competencies and other leadership criteria

• Provide both training and development opportunities

Steps on Succession Plan (cont’)

• Promote interaction between senior managers and promising employees

• Ensure the involvement and commitment of senior leaders

• Planning Pays Off