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Chapter 1 Lesson 1
Middle Managers
Department Head
Project Leader
District Manager
Division Manager
Directors
Dean
Bishop
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Chapter 1 Lesson 1
Top Managers
Senior Managers
Presidents
Chief Executive Officers
Chief Financial Officers
Chief Operating Officers
Vice Presidents
Chapter 1 Lesson 1
What Do You Think?
Are the principals in our high school first-line, middle, or top management?
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Chapter 1 Lesson 1
Management
Management is the process of getting things done, through and with other
people, with efficiency and effectiveness
Chapter 1 Lesson 1
Management
The process involves the main activities that managers perform
Efficiency is doing a task correctly using as few resources as possible
Effectiveness is doing the right task and reaching goals
Chapter 1 Lesson 1
Efficiency and Effectiveness
MeansEfficiency
RESOURCE
USAGE
GOAL
ATTAINMENT
Goals
LowWaste
HighAttainment
EndsEffectiveness
Adapted from Fundamentals of Management, 5th Ed.By Robbins/DeCenzo, p. 8Pearson Prentice Hall, 2005
Chapter 1 Lesson 1
Management Processes
Planning—defining goals, setting strategy, and
coordinating activities
Organizing—deciding what to do and how to
do it
Leading—motivating employees, directing
others’ activities, and resolving conflicts
Controlling—monitoring tasks to see that they
are finished as planned
Chapter 1 Lesson 1
Management Processes
Achieving the organization’s stated purpose
ControllingMonitoring activitiesto ensure that theyare accomplished
as plannedAdapted from Fundamentals of Management, 5th Ed.By Robbins/DeCenzo, p. .9Pearson Prentice Hall, 2005
Chapter 1 Lesson 1
Management Roles
Mintzberg’s Managerial RolesInterpersonal relationships
Transferring information
Decision making
Chapter 1 Lesson 1
What Do You Think?
How is standing in line waiting to make a purchase an example of efficiency and effectiveness?
How would planning or organizing affect how long the lines in a store are?
Chapter 1 Lesson 1
Is the Manager’s Job Universal? Level In the Organization
All managers plan, organize, lead, and control
But the time they give each activity changes with the manager’s level in the organization
As managers move up, they plan more and oversee others less
Chapter 1 Lesson 1
Is the Manager’s Job Universal? Level In the Organization
Leading51%
Organizing24%
Planning15%
Controlling10%
First Level ManagersAdapted from Fundamentals of Management, 5th Ed.By Robbins/DeCenzo, p. 12Pearson Prentice Hall, 2005
Chapter 1 Lesson 1
Is the Manager’s Job Universal? Level In the Organization
Middle Managers
Leading36%
Organizing33%Planning
18%
Controlling13%
Adapted from Fundamentals of Management, 5th Ed.By Robbins/DeCenzo, p. 12Pearson Prentice Hall, 2005
Chapter 1 Lesson 1
Is the Manager’s Job Universal? Level In the Organization
Top Managers
Leading22%
Organizing36%
Planning28%
Controlling14%
Adapted from Fundamentals of Management, 5th Ed.By Robbins/DeCenzo, p. 12Pearson Prentice Hall, 2005
Chapter 1 Lesson 1
Is the Manager’s Job Universal?Profit and Not-for-Profit
A business firm measures its performance by the amount of profit it makes
But not-for-profit organizations don’t share a universal measure of effectiveness
Yet managers in these two types of organizations are more alike than different
Chapter 1 Lesson 1
Is the Manager’s Job Universal?Size of the Organization
Small-business manager’s most important role is that of spokesman with customers, suppliers, and others outside the company
Managers in a large organization mostly deal with issues inside the company
Chapter 1 Lesson 1
Making Decisions and Dealing With Change
All managers make decisions
All managers are agents of change
Chapter 1 Lesson 1
Making Decisions and Dealing With Change
Successful managers are aware of the rapid changes around them
They are flexible in adapting to deal with those changes
At the same time, they must help employees deal with the uncertainty change may bring
Chapter 1 Lesson 1
Review
A manager is a person who directs the activities of other people in the organization
Management is the process of getting things done, through and with other people, with efficiency and effectiveness
Managers plan, organize, lead, and controlManagers make decisions and are agents of
change
Chapter 1 Lesson 1
Summary
Who Managers Are
Where Managers Work
What Management Is
What Managers Do
Chapter 1 Lesson 1
What’s Next…
Management in the Marketplace
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