chapter 8 enhancing relationships this multimedia product and its contents are protected under...

Chapter 8

Enhancing Relationships

This multimedia product and its contents are protected under copyright law. The following are prohibited by law:

•any public performance or display, including transmission of any image over a network;

•preparation of any derivative work, including the extraction, in whole or in part, of any images;

•any rental, lease, or lending of the program.

This multimedia product and its contents are protected under copyright law. The following are prohibited by law:•Any public performance or display, including transmission of any image over a network;•Preparation of any derivative work, including the extraction, in whole or in part, of any images;•Any rental, lease, or lending of the program

Communication Principles

Be aware of your

communication

Appropriatelyadapt yourmessage to

others

Effectively use and

interpret verbalmessages

Listen and respond

thoughtfully to others

Effectively use and

interpret nonverbalmessages

Enhancing Relationships

The Importance of Friendship

The Importance of Family

The Importance of Colleagues

Stages of Relationship Development

Managing Interpersonal Conflict

Chapter 8: Enhancing Relationships

The Importance of Friendship

Friendship Over the Years childhood adolescent

peer relationships are the

most important social

influence on our behavior adult elderly and friendships

Chapter 8: Enhancing Relationships

Enhancing Friendships

Awareness of Yourself

We Use Communication To Initiate, Develop, Deepen And Maintain Friendships

Listening And Responding Are Critical

Learn To Adapt

Chapter 8: Enhancing Relationships

The Importance of Family

Changing Nature of Family Enhancing Family Relationships

discover who we are in families earliest lessons about verbal and nonverbal

communication family relationships are built upon trust family relationships involve adaptation

Chapter 8: Enhancing Relationships

The Importance of Colleagues

On the Job Communication communication skills are highly valued

Enhancing Workplace Relationships uncertainty reduction verbal and nonverbal communication skills listening and responding adaptation is critical to successful coworker

relationships

Chapter 8: Enhancing Relationships

Stages of Interpersonal Relationships

Relational Development Proceeds in Discernable Stages

IPC is Affected by the Stage of the Relationship

IPC Facilitates Movement Between the Various Stages

Chapter 8: Enhancing Relationships

Elevator Model

Relational Escalation

Pre-Interaction Awareness

Initiation

Exploration

Intensification

Intimacy

Chapter 8: Enhancing Relationships

Relational De-Escalation

Turmoil or Stagnation

De-Intensification

Individualization

Separation

Post-Interaction

Chapter 8: Enhancing Relationships

Mild

DifferenceDisagreement Dispute Campaign Litigation Fight

The Struggle Spectrum

Managing Interpersonal Conflict

IP conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.

How Conflict Functions in Relationships

Chapter 8: Enhancing Relationships

Conflict Is Normal Constructive Conflict

suggest areas of change revitalize the relationship

Destructive Conflict dismantles relationships lack of flexibility is the hallmark

Conflict Involves PowerChapter 8: Enhancing Relationships

Interpersonal power means the ability to influence another in the direction we desire.

Power and Relationships complementary symmetrical parallel

Assertive and Aggressive Communication

Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not.

To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.

Styles of Managing ConflictChapter 8: Enhancing Relationships

Nonconfrontational placating distracting computing withdrawing giving in

Styles of Managing ConflictChapter 8: Enhancing Relationships

Confrontational control win/lose philosophy

Cooperative conflict is not a game conflict is a set of problems to be solved

Nonconfrontational

Conflict Management SkillsChapter 8: Enhancing Relationships

Manage Emotions

Manage Information

Manage Goals

Manage the Problem