child helplines and new media

How child helpline services utilise new media and technologies to connect with the young 

Introduction

Tampere, September 2011

1. Child Helpline International

2. We dealing with New Media

3. New Media in service delivery

4. New Media in organisational development

Child Protection Systems

Non-governmental services

Police, Emergency services

Psychologists, Psychiatrists, Pediatricians

Services provided by government

Online support services

Anti-bullying helplines

Helplines for runaway children

Helplines for sexually abused children

Helplines for internet safety

Anti-trafficking helplines

…….

Main entry gate to child protection system

Helplines on eating disorders

Helplines for suicide prevention

Helplines for sexually abused

children

Helplines for runaway children

Helplines on substance abuse Anti-bullying

helplines

Government servicesHelplines for

disabled children

Police, Emergency services

Psychologists, Psychiatrists, Pediatricians

Where we come from and what we do

2003

47 CHILD HELPLINES FOUND CHILD HELPLINE INTERNATIONAL

2011

152 MEMBERS

167 COUNTRIES

40 POTENTIALS

Europe

38 FULL MEMBERS18 POTENTIAL MEMBERS

6 ASSOCIATE MEMBERS

44 COUNTRIES

Child Helpline International – Europe

116 111 

The global movement of child helplines

Our Goals

Provide adequate services to child helplines in all stages of development

Work with the telecommunications sector to ensure that children can access child helplines

Strengthen national child protection systems by improving data collection and use and advocating

before key decision makers

5.6 millioncontacts from Europe

9.4 millioncontacts outside Europe

Contacts to child helplines

15 million contacts

Tampere, September 2011

1. Child Helpline International

2. We dealing with New Media

3. New Media in service delivery

4. New Media in organisational development

How long did it take for the following media to reach 50 million users?

Quiz

Why dealing with new tech?

Where to start?

Stay up-to-date…

…and cool

…and be able to communicate with them

Not to miss the train

We have to involve them!

Tampere, September 2011

1. Child Helpline International

2. We dealing with New Media

3. New Media in service delivery

4. New Media in organisational development

Email

Social Networking

Join the debate!

Thematic content

VoIP

Virtual Environments

Apps

Web Self Services

Chat

Games

Tampere, September 2011

1. Child Helpline International

2. We dealing with New Media

3. New Media in service delivery

4. New Media in organisational development

Organisational Operations

Awareness Raising and Marketing

Advocacy and Lobby

Fundraising and Resource Mobilisation

Make It Simple And Transparent

Twitter Updates

Friendraising

Thank you

Thomas Műller

Programme Manager Europe

Child Helpline International

TEL: +31 (0)20 528 96 25

FAX: +31 (0)20 638 76 55

Thomas@childhelplineinternational.org