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Child Welfare Services – New System Project
Quarterly Legislative Briefing
March 29, 2017
INTRODUCTIONS
2
Table of Contents
Project Vision
Project Strategy
Project Status
Future Initiatives
Key Challenges and Lessons Learned
Project Oversight
Project Budget
CWDS Quarterly Stakeholder Forum
Questions and Answers
3
PROJECT VISION
4
Project Vision
Child Welfare Services-New System (CWS-NS) will provide a new
technology platform and suite of digital services to be released incrementally
over the next few years.
The new digital services will provide an intuitive user experience and
new capabilities not currently provided by the existing legacy systems.
The new digital services are being developed as a collection of web
applications, accessible from both computers and mobile devices.
The new digital services will replace the mainframe-based
Child Welfare Services/Case Management System (CWS/CMS)
in service since 1997.
5
PROJECT STRATEGY
6
Core Strategies
User-Centered Design
Agile Development Methodology
Open Source Technology
Modular Procurement
Iterative Software Releases (Publishing)
Emergent Technical Architecture
Development and Operations (DevOps) Project Lifecycle
7
Logical System Architecture
8
Workers Using Digital Services (Child Welfare & Licensing)
CWS/CMS – DB2
Field Automation System
(HQ Domino Data)
Licensing Information System
Application Program Interface
Child Welfare Digital Services Presentation
Legacy CWS/CMS Workstation
CICS-COBOL
Postgres (New Data)
ADABAS DB
Regional Office FAS Regional Office FAS Regional Office FAS
CBC
Search Engine
Interface Partners(CDCR, SDM)
CALS FAS
Role-based Authorization
PROJECT STATUS
9
Release 1 - Resource Iceberg (People)
10
LOGIN
SEARCH
PMO
SAF
TECH PLATFORM
DEVOPSAWS
TESTING
IBM
STAKEHOLDER RELATIONS
PROGRAM POLICY
IMPLEMENTATION
WEB
INTAKE
ELT
COUNTIES
OTECH
PROCUREMENT
AGILE COACHING PRODUCT STRATEGY
INFRASTRCUTURE
DATA
DOT
CHECKS & BALANCES
OSI
CDSS
Release 1 - Activity Iceberg (Processes)
11
LOGIN
SEARCH
SECURITY
INTEGRATION
COMMUNICATIONS
TESTING
ARCHITECTURE
RESEARCH
IMPLEMENTATION
DEVELOPMENT
REPORTING
PLANNING
COACHING STRATEGY
TRAINING
DESIGN
SUPPORTAUDITING
DEMOS
STAND UPS
RETROSPECTIVES
Release 1 - Technical Iceberg (Technology)
12
LOGIN
SEARCH
API
SAF
DB2RACF
POSTGRES
ELASTIC
AWS
VPN
SSH
SECURITY
CICS
COBOL
AUTHENTICATION
AUTHORIZATION
CGEN
GITHUB
CWS/CMS
LIS/FAS
AUDITING
LOGGING
MONITORINGTESTING
SUPPORT
INTEGRATION
SFTP
ARCHITECTURE
LDAP
REST
Accomplishments – Program Increment 1 (Release 1)
CWDS Technical Infrastructure
Amazon Web Services (AWS) Environments
Network
Identity Management (SAF)
User Features
Login
Search
1. Implement elastic search – complete
2. Connect to CWS/CMS (DB/2) – complete
3. Configure results filters – complete
4. Iterative improvement of search – ongoing
13
User Research and Design in Action
Visited 6 Core Counties
Butte
Fresno
Los Angeles
Santa Cruz
Ventura
Yolo
300+ Staff Interviews
Observed in office
Social workers
Clerical staff
Supervisors
Shadowed Investigations
Day, swing and on-call shifts
14
Agile Impact on Project Schedule
15
11/18/2015 7/11/20171/2016 4/2016 7/2016 10/2016 1/2017 4/2017 7/2017
11/2015
Planned RFP 7.5 Release
7/2017
Planned RFP 7.5 Contract Award
11/18/2015 7/11/20171/2016 4/2016 7/2016 10/2016 1/2017 4/2017 7/2017
Waterfall Methodology(Traditional Model)
Agile Methodology(New Model)
12/2015
Intake RFP Released
12/2015
API RFP Released
3/2017
PI 1 Released to Production11/2015
Pivot to Agile
9/2016
Intake Contract Executed
6/2016
API Contract Executed
1/2017
Planned RFP 7.5 Bids Due
6/2017
Case Management Contract Execution
1/2017
Licensing (CALS) Contract Executed
9/2016
Intake Core Counties Onboarded
1/2017
CALS Core Counties Onboarded
Procurement Status
16
In the last quarter, we have executed 7 new contracts, including:
CALS Digital Services
Intake Implementation
Data Conversion Project Manager
Legacy Services 1-4
In Quarter 4, we expect to execute 5 new contracts, including:
Technical Platform 2
Case Management Digital Services
Agile Coach 2
DevOps 1 & 2 (Engineering and Service Desk)
Denotes a procurement utilizing the Agile Development Prequalified (ADPQ) Vendor Pool
FUTURE INITIATIVES
17
Product Roadmap
18
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Intake
Certifcation, Approval and Licensing Services (CALS)
Case Management
Resource Management
Court Processing
Eligibility
Financial Management
Technology Platform Team 1 (API)
Implementation Support (Intake)
Implementation Support
Technology Platform Team 2
Operations
Technology Platform Team 3Technology Platform Team 4
Where We Are – Intake
19
RECEIVE
REPORT
FIND PEOPLE REFINE INFORMATION EVALUATE DETERMINE
RESPONSE
APPROVAL
USER
JOURNEY
FEATURES
• Screener
Information
• Screener
Narrative
• Allegations
• Incident
Information
• Person
Demographics
• Reporting Party
• Decision and
Response
Time
• Cross Report
• Submit a
Referral
• Person
Search
READY DELIVERED IN DEVELOPMENT DESIGN READY DESIGN READY IN DESIGN
STATUS
Where We’re Going – CALS (Facility Profile)
20
SEARCH FOR
FACILITY
SEARCH RESULTS FACILITY PROFILECALS
JOURNEY
FEATURES
STATUS
PROOF OF
CONCEPT
• API Connection –
Multiple Data
Sources
• Search & Search
Results
COMPLETE IN DEVELOPMENT IN DESIGN IN DESIGN
• Search by:
- Facility Address
- Assigned LPA
- Facility Approval Number
- Approving Agency
- Facility Name
• Search Results as
Determined by
County/State SMEs
• Display of Search
Results (Usability
Study)
• Determine Facility
Profile Content
• Usability Study
Where We’re Going – Intake (Program Increment 2)
21
As of 3/28/2017
Check out the full Storyboard!
KEY CHALLENGES AND LESSONS LEARNED
22
Key Issues, Challenges, and Resolutions
23
Project Control
Project Influence
Beyond Project
Control or Influence
Key Challenges (Within Our Control)
24
Procurement Timeline
Continuing to Streamline/Accelerate Procurement Process RFO flow has improved, but timelines remain challenging
Working in partnership with OSI and CDT to continually improve
ADPQ refresh to expand the pool to more vendors (up to 30)
Technical Infrastructure
External Network circuit between CalCloud and AWS
Challenges integrating to legacy authentication service (SAF)
Office Technology Environment GWO WIFI
GWO network configuration (WIFI & wired vLAN, port assignation)
GWO direct internet link
Developer laptops
CWDS IT Support Team Short staffed
Need admin privileges
Key Challenges (What We Can Influence)
Talent Portfolio
Recruiting new staff with high aptitude, modern technical skills
Salary restrictions, fitting skills needed into available roles/classes
Long hiring lifecycle
Mapping of planned staff positions to emergent needs
25
Lessons Learned from AgileInsights which can be applied on other state projects
26
Release 1
Allow enough time for testing on production data before releasing functionality.
Decouple development of software from user adoption.
Project-Wide
There is an opportunity cost to not producing new software.
Interim local solutions may have to be implemented to accommodate new program requirements.
Children are at risk when programs do not have the appropriate tools.
Legacy costs continue until we complete the digital services solution.
Communicate to stakeholders using audience-appropriate language.
County Partnership
PROJECT OVERSIGHT
27
Evolution of Project Approval and Oversight Methodology
Checks & Balances Team
First Combined Oversight Report published February 2017
CDT Independent Project Oversight (IPO), Independent Verification & Validation (IV&V), &
CWDS Project Management Office (PMO)
Twelve agile assessment categories, five completed and ongoing
Delivering a Report Every Sprint
Internal report delivered in Sprint 1
External report delivered in Sprint 2 (Similar to monthly IPO and IV&V reports)
28
PROJECT BUDGET
29
CWS-NS Budget/Expenditures FY 2016-17
30
CWDS QUARTERLY STAKEHOLDER FORUM
31
CWDS Quarterly Stakeholder Forum
Tuesday, April 11, 2017, 10:00 AM – 3:00 PM
2870 Gateway Oaks Drive, 1st Floor
Sacramento, CA 95833
Agenda: 10:00 - 12:00 General Session & Monthly Solution Demo: April 2017
1:00 - 3:00 Breakout Sessions (concurrent):
Intake
Certification, Approval, & Licensing Services (CALS)
CWDS Technology Platform
Contact: Randy Triezenberg
Email: randy.triezenberg@dss.ca.gov
32
For More Information
33
https://cwds.ca.gov @CA_CWDS California Child Welfare Digital Services
CWDSCommunications@cwds.ca.gov https://www.linkedin.com/company/child-welfare-digital-services
https://www.facebook.com/CaliforniaCWDS/
QUESTIONS
34
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