cisco erp ca technologies mis 501. cisco and the cloud

Cisco ERPCA Technologies

MIS 501

Cisco and the Cloud

Manager of Video

Telepresence

Virtual Shopping Cisco Cius

Building Cloud Computing and, for that matter, the Future

Cisco ERP

• Characterize Cisco– Industry– History– Management philosophy and structure

• Who are the key players• What effect have they had on Cisco’s success

Cisco ERP

• What is Cisco’s Strategy?

• Why have they been successful?

Cisco ERP

• Cisco is often characterized as one of the first “information-age” companies.– Why is this so?– How does IT influence their strategy?

Cisco ERP

• Why did Cisco need to move to a new ERP?– How does this history influence the choices

made in selecting …• the ERP system vender • Applications

– Did they really have a choice?– Was $15 that really an excessive amount?

Cisco ERP

• Once they made their choice, how did they proceed?– Management Support– Change management

• Sound familiar?

What is Cisco About?

• A company that makes routers?

• Sure, but what else?

Cisco ERP

• How did the choices made for the ERP system influence subsequent IT capabilities?

• How would you assess their “Internet Capabilities” strategy?– What is their history with the Internet?– They started this almost 20 years ago; put

yourself into their shoes in 1993.

Cisco ERP• What has been the impact of this Internet strategy on the

company (as described in the case)?– Operations?– Performance?

Cisco Today

Cisco ERP• What are the components of this Internet Capability?

– Real-time messaging

– Data accessibility and consistency

– Everyone is on the net

– Everyone is on the net through a browser

– Customer-facing systems are all web-based

– Focus on self-service

– Information transparency

– Organizational boundaries are permeable (i.e., the “extended enterprise”)

CA Technologies

Who is CA Technologies?

What is CA Tech’s History?• Founded in 1976 to “add on” functionality to

IBM Mainframes

• Broadened into mainframe software and services, including system management

• Expanded to client-server support in the ‘90’s

• In 2000’s clearly focused on enterprise IT management and support

What does CA do?

What does Enterprise IT Management Mean?

• Network Computing – ERP– CRM– SCM Software– Management and integration of these

functions in house or hosted

IT in today’s Enterprise

• SaaS

• ASP

• Hosting

• Virtualization

To the Cloud

Send in the Clouds

• Is cloud computing a disruption to CA Technologies business model?– Why? – Why not?

What is cloud computing, really?

• It’s a utility model of computing– Pay as you go– Pay for what you use– Rely on economies of scale– Share resources

Not all Clouds are the same

• Private clouds

• Hybrid clouds

• Community or shared clouds

• Public clouds

What does the cloud offer?

• Platforms and infrastructure

• Software

The road ahead?

• What should CA Technologies do?– What stands in their way– Who will they be competing with– What services should they offer– Will they cannibalize their existing business

model– How will they get there

CA Technologies and the Cloud