coaching & desenvolvimento de times

Coaching & Desenvolvimento de Times

@diego_pachecoabout .me/diegopacheco

@diego_pacheco

diego.pacheco@ilegra.com

diego-pacheco.blogspot.com

Sim, Eu trabalho com TI…

(Gosto de Dinossauros)

github.com/diegopacheco

#coachilegra11

Let me remind you on Agile / Lean...

Yes, Agile &Lean /

Kanban !!!

http://agilemanifesto.org/

Agile >Scrum

Thomas Jefferson

In matters of style, swim with the current;

In matters of principle, stand like a rock.

LeanWhy do it at all ?Remove Waste

Respect People

"Putting people in good systems results in better results than putting people in bad systems – so attending to the systems will help the people's behavior" via @alshalloway

Kanban is 80% about People!

The Essence of Kanban is…

1. Visualize the Workflow2. Limit WIP3. Manage Flow4. Make Process Policies Explicit5. Improve Collaboratively (using Models

and the Scientific Method)

http://agileconsulting.blogspot.com/2011/07/explaining-why-limiting-wip-is-so.html

Deming’s 14 Points

Deming – Beyond Process and tools...

Getting Started

So… Out Coaching Training Begins

I’m afraid of Cthulhu (and talk about... Psychology, People, Teams and my-self being bad interpreted… )

Difference between Management & Leadership

The difference is…

Coach, Your journey just began...

Why do Coaching ?

John Wooden has the answer(At least for me)

#1 - Group activity – Working Agreements + Consensus Notes

I coin my own definition(1934)…

John Wooden Success Pyramid...

Coach, How it works…

Like in XP. It’s time for a metaphor... Or more than one...

Coaching as Training Wheels

You are a Gardner! You grown teams.

Coaching Tools (Tool set)

Focus ON/OFF

Coach as Gardner...

The System

People are not Resources.

Coaching focusing on LONG TERM...

Coaching is more than feedback(seed).

Coaching is HARD Work(Harvest).

2 coaching manifestations – Coaching

2 coaching manifestations – Agile Coaching

Let’s start talking about PURE Coaching

Coach % People & Teams

ASK Questions. Don’t give easy answers!

Coach a Coach Like a hospital...

Everything must have...

Purpose - Create PUBLIC Ownership/Mastery.

Purpose - Be Passionate...

HAKA… wtf ?

CHA = Conhcimento + Habilidade + Atitude

Lead by Example – You need believe...

A tree MUST BAND...

Stewardship... Power to loose power

Mind your language – Focus to Grow the team,

Deliberate Practice

People are

Good!

Deliberate Practice (Deming was ALWAYS right)

85% of the

problems are about People

Discipline...

Discipline... Is not dictatorship !!!

Lots of Patience...

Be Aware... Things that coach must know...

#B0 - Obvious – There is no such as thing.

#B1 - ...Unfortunately.

#B2 - Listening Filters

#B3 – Effective Learning – Teach !!!

#B3 – People need Teach to Learn...

#B4 - Influence

#B5 – Where you are as a Coach?

#B6 – What really Motivate us ?

#B7 – Be aware of people needs...Something's that every PEOPLE want!You need be conscious about it...

#B7 – People make Progress and SEE it...

#B7 – People want you recognize they...

#B7 – People want feel unique, special, exclusive and you threat they that way...BUT be careful with EGO.

#B7 – People just want feel...

#B8 – Maslow's Human needs model

People Limit they self's... Believes that limit!Seek and Destroy this believes! (Remember TOC?)

As a Coach you Focus on...

#F1 - As a Coach you job is promote change...

Command Intent VS C2#F2 - Command Intent VS C2

#F3 - Make conditions to people be Empowered.

#F3 - Make conditions to people be Empowered.

#F4 - Make communication Effective.

#F5 - See & Threat -- Team Dysfunctions

#F6 – Help People to Self-Organize

#F6 – Help People to Self-Organize - Removing Waste

#F6 – Help People to Self-Organize – Mind Mapping

#F7 – Pomodoro – Time Management, Focus & Productivity

#F8 - Tuckman's forming, storming, norming & performing

Bruce Tuckman (1965)

RI

Advising

HA

Coaching

SHU

Teaching

#F8 – Shu Ha Ri

#F8 – Change Styles – Help the team to Self Organize - Where you want to go ?

#F8 – On the road to self-organization...

#F9 – Forget some tools! People must do it manually.

#F10 – Manage Constraints instead of People!

#F10 – ADD / REMOVE Constraints Experiment...

Some Coaching Tools... To help in your journey.

#T1 - System Thinking – Tree/forest metaphor

From far = Symptoms, Close you see the root cause

#T1 – System is a group of independent but interrelated elements comprising an integrated whole.

Systems Characteristics

• Structure (Composition of elements)• Behavior (Process - Input - output)• Interconnections (Structural & Functional Relationship)• Emerging Properties(Not appear on individual elements)

#T1 – Butterfly Effect – There is Cause & effect between the parts of the system.

#T1 – Root cause – The cause who generate the bigger number of effects.

#T1 – System Thinking in Action

#T1 - System Thinking – Big Picture

#T1 - System Thinking – Communicating danger signals

#T1 - System Thinking – Tools

#T1 - 5 whys

Don’t attackthe symptoms!

#T1 - Critical Chain

#T1 – System Thinking - Diagram of Effects

#T2 – SWOT

The Enterprise Game

#T3 - Visual Thinking

#T3 – Visual Thinking - Materials

#T3 – Visual Thinking - Kanban board

#T4 - Toyota Kata: Continuous Improvement

* http://www-personal.umich.edu/~mrother/Homepage.html

#T4 - Toyota Kata: Coaching

#T5 - Let it go... DELEGATE

#T5 - Beware of the Exposure. Good or Bad ?

#T6 – Facilitation Cards

#T7 - Do Experiments... Learn from they.• Work from home • Give People your responsibilities• Change people seats• Actions * Book & Movie Club• Say something BUT don’t do it• Let people alone in meetings without upfront notification• Listen and DO NOTHING - when people they expect you to kick their asses.

#T7 - inspect and adapt

#T8 - This is not Feedback...

#T8 - ...Struggle to change... Feedback is not enough.

#T8 - This is Feedback.

#T9 - Observation is everything!

#T9 - Observation at the ACT

#T10 -(Breath and Reflect)*

#T10 -(Breath and Reflect)* - Awareness

#T11 – GROW a coaching model...

Agile Coaching... Now an Specific Kind of coaching

124

Agile Coaching - Facilitation

Agile Coaching - Reaching Agreement

Agile Coaching – Learning from failure

Agile Coaching – Spread Success

Agile Coaching – Enlisting Support

Agile Coaching – Conflict Navigation

Agile Coaching – Failure Modes

Agile Coaching – Failure Modes

Agile Coaching – Success Modes

Agile Coaching – Success Modes

Agile Coaching – Big Visible Charts

Agile Coaching - Retrospectives

Start Soft PI NI PE NE

Look real data... Avoid Judgment

Improving Visualization & Structure

Too Many issues ?

Team Priority Colors

Structure & evolve after sometime...

• XP• Attitudes

Team Values - ...OR Attitudes.

Custom Team Values

• Brainstorm• System Thinking• Easy to get started.

Force Field Analysis

Force Field Analysis

Fishbone

Fishbone

Fishbone

ROTI – Retrospective of Retrospective...

• Problem Solving• Move Forward• Information

SMART Goals – Don’t buy weak goals.

People / Team Value Mapping

Build a Retrospective Timeline

Agile Coaching – Reinforce the right process and practices for you team.

Feedback happens everywhere

LeanYou need enforce engineer practices

INVEST in Good Stories, and SMART Tasks

I - IndependentN - NegotiableV - ValuableE - EstimableS - SmallT - Testable

S - SpecificM - MeasurableA - AchievableR - RelevantT - Time-boxed

Como usuário <USER>Eu quero<FUNCTIONALITY> (Então isso <BENEFIT>)

Help people to work around stories...

Teach people to explicit deal with Tech Debt.

Dirt Road Cobblestone Road Highway

Time

Complexity

Value Added

Scalability

Risk

Teach people to work on waves...

Why care about Continuous Integration

Encourage Conversations

Encourage CODE Standars...

Encourage Refactoring

Encourage TDD – For better design

Levels of testing – Leverage your protection!

Integrations Testes - Chart

Software Architecture Is a big deal!

Pair Programming

Pair Programming

Pair Programming

Brain Sync

Pair Programming

Define Team Rules(sometimes Constraints)Some stuff that I’m doing(examples)...

Money Works(You to pay the Retrospective Beers...)

Taxes can be fun... In agile at least =)

Working Agreements

Local Custom Process Enforcement

...Small but important things as well, Nothing to hide...

Vacations…

Responsibilities must be explicit and visual.

Take Actions... Sometimes you need trust your GUTS.

* Of the week – (15)

Clubs... (Think in your team needs...)

Vacation Presentation PLUS BLIND Change (3 weeks)

Agile is not Religion (Be careful) Daily Example...

Let’s become heroes...

Don’t Change the culture, Change the System, change the world!

Promote the Culture... Changing the System!Some stuff that I’m doing...

DOJOs – CODE – Lighting Talks + ...

FREE Food has a important place...

Shared Code, Ideas and Standards(Code review, Pair programming, Dojos, Lighting Talks...)

One team, One problem, One CODE...

Always with Retrospectives...

Don’t forget the fun...

Architect As Coach & DevsSome thoughts about my 2 functions...

2 Hats – NOT SO EASY!

Architect As Coach & Devs

Software Architecture

Dev. Services

Software Architecture

AgileProcess

Constraints

Customer(Me – As Coach)(Team – As Devs)

A Coaching Story... (Wrapping up)

Teach Kung Fu? ...It depends on the reason(Purpose).

There is no such thing as bad students. ONLY Bad Teachers!!!

…Stupid stuff, really ?

Jacket on. Jacket off. Hang the jacket. Jacket off. Put it on the ground. Now, hang the jacket... with attitude.

http://www.mindset.ws/images/misc_elements/iceberg-diagram.gif http://blog.anascimento.net/wp-content/uploads/2010/02/Scrum.jpg

...Change the mindset, changing the system first!

"Kung Fu is in everything we do. How we put on a jacket, how we take off a jacket, how we treat people. Everything is Kung Fu."

Drive out fear.

Recommended Books

Recommended Books

Recommended Books

Coaching Game

Fishbowl Conversation

Coaching & Desenvolvimento de Times

@diego_pachecoabout .me/diegopacheco

Thank You !!!

10:00 – 10:15 – Warm Up10:15 - 12:00 - Lecture Part 1 / Mini Dynamic Activity 112:00 - 13:00 - Break for Lunch13:00 - 13:30 – Warm Up / Mini-Game 13:30 - 14:40 - Lecture Part 214:40 - 15:00 – Coffee Break15:00 - 16:00 - Fish Bowl16:00 – 17:30 - Coaching Game17:30 - 18:00 - Retrospective

#coachilegra

Coaching Game – Create a Story for me Please.

Coaching Game – The Scope (Drew me ALL in ONE

Story Developer

Coaching Game – Agile Tools

ProcessPlanning(10 mim)Retrospectivo(15 mim)

ToolsPairing standup 2 mim meeting Feedback value mapping Cartolina + Postits + Canetinhas

SabotadorNão concorda com nadaPrecisa falar sempre(Pouco sensivel)Vai sempre na direção OpostaTem medo, repete muito as coisasExcelente executor de tarefas

LeprechaunSabe de uma informacao muito utilConcorda com tudo mas nao fala nadaSubestima seu valor, ODEIA quem discordaMuito Emotivo

Coaching Game – The Characters

Gossip GirlPerde o foco muito facilAceita Feedback, mas nao mudaDemora para executar tarefasNao confia em quem nao fala nada

Coaching Game – The Characters

Sabotador Explica para ele o Por que das coisasSE Seu medo é removido

Medo de nao ser reconhecidoPor que ninguem seu trabalho

Coaching Game – Better & Worst

Leprechaun

Se mostrado como ele eh importante aotime, e que precisam deleSe tratado com muita educacao

Gossip Girl

SE pedido para usar uma ferramenta de gerenciamento de tempoSe dado um norte mais concreto

Coaching Game – Better & Worst