communication process with derek hendrikz

Process

communication

derek hendrikzwww.derekhendrikz.com

Derek Hendrikz Consulting

www.derekhendrikz.com

The purpose of communication is to

effectively bring about change, maintain a situation or solve a

problem via verbal or non-verbal expression.

Basic Communications Process…

Intent Message Processing Result

Communication Objectives

To influence change…

To empower people or processes…

To maintain relationships…

assumptions about

communication…

Communication Assumptions (1):

1. That communication always begins with intent.

2. Communication can take place consciously or unconsciously.

3. The defining factors of any communication are always individually or collectively held beliefs and values.

4. Communication is an act of expression, which can be verbal or non-verbal.

Communication Assumptions (2):

7. The outcome of communication is always to empower people or processes, to influence change or to maintain relationships.

8. Communication to influence is a negotiation process which needs the other party to say ‘yes’.

9. Communication to empower and maintain is a facilitated process which must result in individual or collective growth.

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