communication skills

By : Muhammad Bilal YusufEmail # bilalyusuf767@gmail.com

Know what communication really is ??? Scope of Communication The Four Communication Skills Components Of Communication Communication Process Levels Of Communication 7 C’s Of Communication Barriers To Communication Tips To Good Communication Skills Importance For Students Final Thought

Learning Objectives

Communication Communication is the process

of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words).

Communication is only successful when both the sender and the receiver understand the same information as a result of communication.

IN RELIGION: The way ALLAH communicates with human beings

It is not given to any human being that Allah should speak to him unless (it be) by 

• Inspiration • or from behind a veil• or (that) He sends a Messenger  to reveal what He wills by His Leave. Verily, He is

Most High, Most Wise. (Qur'an 42:51)

Components of Communication

Communication Process

Levels of Communication

• Verbal

• Non Verbal

Verbal Communication

Verbal communication is the use of sounds and words to express yourself.

An example of verbal communication is saying “No” when someone asks you to do

something you don't want to do. Verbal Communication is further divided into :1. Oral Communication2. Written Communication

Non Verbal Communication

Sending or Receiving of wordless messages.• Gesture• Body language• Posture• Facial expressions

Three directions :

• Upward

• Downward

• Lateral

Communication

According to the 7 Cs, communication needs to be:• Clear• Concise• Concrete• Correct• Coherent• Complete• Courteous

Writing skills are an important part of communication.  Good writing skills allow you to communicate your message with clarity and ease.Correct grammar, punctuation and spelling are key in written communications.

Writing Skills

People remember : 10 % of what they read. 20 % of what they hear. 30 % of what they see. 80 % of what they speak.

Do You Know ???

Semantic barriers

Emotional or psychological barriers

Personal barriers

Barriers to Communication

• Symbol with different meanings• Badly expressed message• Un clarified assumption

Semantic Barriers

• Personal discomfort or emotionally disturbed

• Inattention• Failure to communicate

Emotional Or Psychological Barriers

Attitude of superior Fear of challenge of authority Lack of time Lack of awareness

Personal Barriers

• Listening is hard work• Lack of time• Speed differences ( 120 wpm / 360 wpm)• Lack of training

Basic Reasons We Do Not Listen

o Maintain eye contact with the audience.o Have confidence when talking, it doesn't

matter what other people think.o Expressions.o Manage time properly.o Practice effective communication skills.

Tips to Good Communication skills

Tips To Good Communication Skills

• Become Knowledgeable Learn principles, concepts, and ideas.

• Become Skilled Translate knowledge into action.

• Become Motivated Resolve to use your knowledge and skill.

• Become Adaptable Select the right behavior ; one size does not fit all.

• Become Ethical Offer choices , establish trust, and be honest.

• Become Other-Oriented Focus on others thoughts and feelings rather than only on your own.

In the workplace and professions, graduates will be required to communicate with multiple individuals – these may include:

• Colleagues• Employers and Managers • Clients • The media • The general public

WHY ARE COMMUNICATION SKILLS IMPORTANT FOR STUDENTS?

• Communicating to be understood and being a good listener are crucial.

• Another important aspect of communication is to think about what you are saying before you say it.

• Today’s Communications set the tone for tomorrow’s relationships.

Final Thoughts