communications essentials by dr. earon

Communications Essentials For Videoconferencing

Presented ByS. Ann Earon, Ph.D.

Telemanagement Resources International Inc.

609-597-6334, annearon@aol.comwww.TRIInc.com

Agenda• Introductions• Definitions• Where Are We Going?• Collaboration Trends• Collaboration Today• Collaboration Concerns• Videoconferencing Today• People Issues• HD and Telepresence• Unified Communications

Agenda (Continued)

• Benchmarking• End User Objectives• Seven Steps To Successful Implementation• Promotions• Training• The Future

Introductions

• Who Am I?• Who Are You?• Issues Important to you?

Definitions

Conferencing– Electronic communications between people

separated by distance, and or time, that combines audio, data and video technologies

Collaboration– Integration of electronic communications

technologies to allow people to interactively share information at a distance

Where Are We Going?• Collaborative Processing• Standards• Network Connectivity• Video Mail/Video Streaming• Multiple Platforms• Flexible Bandwidth• Real time/delayed• Wired & Wireless• Unified Communications

Collaboration Trends

• Collaborative Convergence: melding of audio/data/video and asynchronous/synchronous technologies

• Industry Consolidation: market can’t support 100 + vendors

• On-demand work events• Emergence of vertical market offerings• Movement to mobile market• Unified communications

Collaboration Concerns

• Network Interoperability• Scheduling• Bridging• Security• Vendor Confusion• Cultural & Behavioral Issues• Internal Ownership

Videoconferencing Today• ISDN Group Systems Are Not Dead• Growth in Set Top Boxes & Small Group

Systems• Desktop Video Is Here and Growing, And It Is

Also Being Used For Group Meetings• Collaboration, streaming & remote presentations

are becoming dominant applications, with videoconferencing included in the mix

• Increased interest in videoconferencing with advent of HD and telepresence

HD and Telepresence• HD – high definition; idea came from film

producers; 16 x 9 aspect ratio; 3 times better than TV, 9 times better than standard videoconferencing

• Telepresence – share everything at a distance as if you are there; address multiple cameras, control systems, room environment, transport; 4 x 3 aspect ratio

• Look at resolution, frame rate & format, display systems, bandwidth, audio quality, and camera designs

Unified Communications• Biggest benefits:

– Employee collaboration– Employee productivity– Communication for distributed sites

• What it means to different people:– Upgrading the PBX– Installing a new software platform– Switching to an IP-based phone– IM, Presence, Integrated Voice & E-Mail– Use mobile devices for all business functions

People Issues

• Focus on user needs, not new technology

• Keep things as simple as possible

• Buy only what you need

• Look at the goals of your organization (immediate/near term/future)

• Buy the best quality you can afford

• Plan on staged deployments

• Don’t underestimate the high cost of IT management & end user support

• Keep the users informed

Benchmarking

• Questions To Ask:– What is our benchmark for success?– Why are we implementing this technology?– What is it going to do for us?– What are we going to do with it once it is

installed?– How do we drive utilization?– How can Go Green initiatives help the

organization?

End User Objectives• Optimize Performance/Effectiveness• Standardize Equipment “Look & Feel”• Simplify Operation• Maximize Utilization• Integrate With Other IT Functions• Optimize Cost/Benefit• Provide Proper Level of Security• Provide Documented Procedures

Seven Steps To Successful Implementation

• Needs Assessment• System Design• System Management• Internal Promotions• User Training• Usage Tracking• System Expansion

Promotions

• Ongoing• Internal • External• Types• Tricks For Success

Training

• Technical• Users• System Operation• Network• Applications & Benefits• Impacting the Bottom Line• Tips for Success

Videoconferencing Tips & Tricks

• Technology Issues• When To Use Videoconferencing• How To Run Effective Meetings• Preparing Yourself

The Future

• Any technology available to meet whatever need• Bandwidth not an issue• Cultural barriers overcome• Collaborate as little or as much as you wish with

whomever, anywhere

Questions

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