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Component Content Management Systems
Drivers, Concepts and Applications
Prof. Dr. Wolfgang Ziegler
Karlsruhe University of Applied Sciences, Germany
Communication & Media Management
Institute for Information and Content Management (I4ICM)
© Prof. Dr. Wolfgang Ziegler
CV
1987-1997 Theoretical Physics (Ph.D.), Würzburg Univ., Germany
1997 Tech. Doc Services (CCMS Consultant, Info Architect, Dev. XML/XSLT)
2003 Professor of Information & Content Management
(Karlsruhe Univ. Appl. Sciences)
Member of tekom conference advisory board and of various working groups,
co-author of tekom CMS studies
I4ICM Institute for Information and Content Management
Independent CCMS Consulting: system evaluation & introduction
Research Transfer: PI-Class, Content Delivery, Content Analytics (REx, CoReAn)
© Prof. Dr. Wolfgang Ziegler
Overview
Introductory (Market) Information
Drivers of CCMS and CM Methodologies
Summary & Perspectives
© Prof. Dr. Wolfgang Ziegler
Evolution of Re-Use (Single Sourcing)
Controlled Reuse =
Referencing Modular Topics
(Single Sourcing)
Single Sourcing
Cross Media Publishing
(Automization)
© Prof. Dr. Wolfgang Ziegler
Organization and Information
Tech Com.
Department/
Service Provider
Develop.
Sales/Marketing
Engineering/Manufact.
Product
InformationPre-Sales After-Sales
… the black box
Depending on
markets!
EU, Asia, US
© Prof. Dr. Wolfgang Ziegler
History of CCMS
Evolution of CCMS in the 1990s from Web CMS, Media MS, DMS
Upcoming of SGML/XML as data format and information structuring
standard
Need for compliance to EU regulations and standards
Improvement of quality, efficiency (cost reduction), standardization and
process reliability
Driven by companies mainly within machinery industries, automotive,
aerospace/aviation (independent dev.)
Software companies more often use(d) SVS systems and custom
solutions for e.g. branching, merging, agile development
© Prof. Dr. Wolfgang Ziegler
Adaptabiliy
Programming
Functionality
CCM System Categories (1985 – 2000)
Desktop Publishing
Environment
Solution
Standard CMS
© Prof. Dr. Wolfgang Ziegler
Adaptability
DTP
Environment
Standard CMS
CMS Platform
Solution Mass
Customization
Programming
Configuration
Functionality
CCM System Categories 2017
Configuration
CMS
© Prof. Dr. Wolfgang Ziegler
Spreading of CMS: Central Europe (D-A-CH)
©tekom/tcworld
Straub/Ziegler 2008/2013
2008
2013
System Use
System Use
Employees
Employees
Up to
Up to
Informing / Searching for CCMS
Informing / Searching for CCMS
© Prof. Dr. Wolfgang Ziegler
Information in the Product Lifecycle
TrainingManufact.R & D Service Sales
ERP
Data
CAD-Drawings
Models
Partslists
Require
ments
Speci-
fication
Sales-
Doc.
Configu-
rator
Hazard
analysis
Developer
Service
info
Tech. Desc.
Certificates
Tests
Supplier
Doc.
Service-
Reports
Cust.
Feedback
Product
Catalog
Data-
sheets
Service
Info &
Manual
Machine
InfoUser
Manual
Help
Desk
InfoTraining
Doc.
CBT/WBT
Plann.
Install.
Mount.
Doc.
Spare
Part
Catalog
(Web)-
Portals
e-Business
PIM
Product Information Management
CM
Content Management
Standards
Patents
Regul. Doc.
SPIM
© Prof. Dr. Wolfgang Ziegler
92,1%
70,0%
56,8%
52,9%
51,3%
38,1%
36,2%
34,9%
34,0%
33,3%
18,8%
12,5%
User Manual
Installation Manual
Service Manual
Software Description
Operation Manual
Data sheets
Training Material
Repair Manual
Spare Part Catalogue
Online-Help
Parts lists
Pricing Catalogues
After-Sales Document Types
Reuse accross
document types
requires explicit
revision management
© Prof. Dr. Wolfgang Ziegler
CM Drivers: Why did users/companies demand CCMS?
Dynamics of product development (version management)
Complexity of products (management of variants)
Globalization
Output (translation management)
Input (Distributed content creation)
Output requirements
Quality (content standardization / cross language)
Deliverables (cross media & intelligent publishing)
Complexity of Content Management in Technical Communication need
database driven solutions:
(Component) Content Management Systems CCMS
© Prof. Dr. Wolfgang Ziegler
Empirical data:
product changements relevant for tech. doc.
Amount of Changes
in product development
processes
Amount of changes
after product development
very highhighmediumlownone
Internal (product-based) conditions for tech. doc.
Product complexity
Amount of variants
© Prof. Dr. Wolfgang Ziegler
Change Management (Revision Control)
Revision (releases, versions)
1.
2.
7.
6.
5.
4.
3.
Changes of products in Product Lifecycle
(Development and product lifecycle)
Changes of content in Content Lifecycle
(modules, media, documents)
„Change Management“
reflected by revisions/versions
© Prof. Dr. Wolfgang Ziegler
Aggregated Documents: Modules and Revisions
Version 6
Version 3
Version 1
Cascading Revision (version) control
Through content lifecycle meta-data
Change Management
Version 5
Version 2
Version 7
Document tree
(topic references)
© Prof. Dr. Wolfgang Ziegler
Empirical data (product variants)
very highhighmediumlownone
Internal (product based) conditions for TechDoc
Product complexity
(Amount of functionalities)
Amount of product variants
Amount of Changes
in product development
processes
Amount of Changes
after product development
© Prof. Dr. Wolfgang Ziegler
Document (and product) variants
→ different configurations
of module variants (A, B, C…)
Module variants identified
in CMS by (extrinsic) metadata
→ Filtering of document trees
Module variants show (partially) identical
metadata (e.g. PI-Classification:
„driver‘s seat“ / „adjusting“;
Variants:
mechanical or hydraulical suspension)
Variant Management (document level)
A V.1.
B V.3.
C V.2.
A V.3.
© Prof. Dr. Wolfgang Ziegler
Visualization of
Translation Status
CCMS analyze (and some
visualize) the existence of
reusable objects in their
translation state
CCMS:
Schema ST4
© Prof. Dr. Wolfgang Ziegler
Translation Management (CCMS – TMS)
Translation processes driven by modularization on CCMS side (phrase driven on TMS side)
Interface:export-import /
system coupling
TMS
CCMSTerm
DB
source
language
target
language
Translation
Management/Memory
System
© Prof. Dr. Wolfgang Ziegler
Distributed Authoring
Scenarios for multiple source languages are of growing importance for large
globalized enterprises
• require clear definitions for change in source languages
and order of translation processes into target languages
• CCMS have to offer elaborated concepts for
• object access rights
• status metadata
• process tracking
• Workflow 1
2
1
CCMS TMS
© Prof. Dr. Wolfgang Ziegler
Terminology
Quality enhancement through terminology control: integration of third party tools or built-in functionalities
© Prof. Dr. Wolfgang Ziegler
Language control
Writing guidelines &
terminology enforced
Combination with XML
structure of information
model (context)
© Prof. Dr. Wolfgang Ziegler
Methodologies used, supported (and needed) in CCMS
Topic definition (module size and types)
Text standardization (information models)
Metadata / Classification scheme for identifying topics
Language technologies/Writing for global markets (translation ready)
Document Automization
Publishing (data format/XML, automized layout, cross media)
Process and workflow management
Generally: Standardization knowledge (and willing) at all levels
© Prof. Dr. Wolfgang Ziegler
Estimating the Reuse Potential
Module Matrix: Analyzing and defining reusable content
Doc. 1
Mod. 1
Mod. 2
Mod. 3 Var. a
Doc. 2
Mod. 1
Mod. 3 Var. b
Doc. 3
Mod. 1
Mod. 2
Doc. 4
Mod. 1
Mod. 2
Mod. 3 Var. c
© Prof. Dr. Wolfgang Ziegler
flexibility
higher reusability
Balance of granularity
Modul size
simplicity
lower reusability
redundancy
complexity
© Prof. Dr. Wolfgang Ziegler
32,927,3
51,6
8,5
30,2
43,746,6
43,6
9,6
0
20
40
60
%
DOG 2000
tekom 2005
tekom 2008
tekom 2013
Primary Modules
Variant
Management
Distribution and Concept of Module Sizes
© Prof. Dr. Wolfgang Ziegler
How much do you reuse: The Sharing Factor
How often have topics of a given document been reused?
Large sharing factor: Cost efficiency!
Small sharing factor (→ 1): expensive („custom“) document
(𝟐 + 𝟒 + 𝟑 + 𝟏 + 𝟐 + 𝟐 + 𝟐)/𝟕 = 2,28 Sharing factor: Average sharing of the content
© Prof. Dr. Wolfgang Ziegler
Sharing Factor
Cost efficient
(Large sharing)
Expensive
(little sharing)
© Prof. Dr. Wolfgang Ziegler
Adaptability
DTP
Environment
Standard CMS
CMS Platform
Solution Mass
Customization
Programming
Configuration
Functionality
CCM System Categories 2017
Configuration
CMS
© Prof. Dr. Wolfgang Ziegler
1. 4ST GmbH (HelpServer)2. Acolada GmbH (Sirius CMS) 3. ASC Communication GmbH /Semcon
(AuthorIT) 4. Pgx software sol. GmbH (bloxedia)5. docufy GmbH (COSIMA)6. Dokuwerk KG/ Stolz IT-Consulting (SAP
Knowledge Warehouse)7. Corena Deutschland GmbH (Life*CMS)8. D.O.G-GmbH (DocMill)9. Druckhaus Waiblingen GmbH (ASIM) 10. EMC Deutschland GmbH (ECM Suite –
Enterprise Content Management Suite)11. ESG Elektroniksystem- und Logistik-
GmbH (QuILS Redaktionssystem)12. empolis GmbH (CLS)13. Expert Comm. Sys (Smart media creator)14. FISCHER COMPUTERTECHNIK GMBH
(TIM-RS) 15. GFT (XML Redaktionssystem)
14. instinctools GmbH ([go:xDoc])15. IXIASOFT/bds-sysko
(Dita-CMS / IXIASOFT)16. KGU Consulting (TechPub Studio)17. Noxum GmbH
(Noxum Publishing Studio)18. Ovidius GmbH (TCToolbox)19. PTC - Parametric Technology GmbH (DPS –
Dynamic Publishing System)20. Rohde & Schwarz GmbH & Co. KG (Rohde &
Schwarz RedaktionsSystem)21. SCHEMA GmbH (SCHEMA ST4)22. Siemens AG (HyBrix) 23. K15t Software GmbH (Scroll CM /Confluence) 24. Star AG (GRIPS)25. Tanner AG (Astoria)26. global document solutions AG (docuglobe) 27. SDL Live Content28. Trisoft NV (Trisoft CMS)29. XyEnterprise Limited/Systec GmbH (Content@
CMS)
tekom CMS Study 2008-2013
CCM Systems (tekom)
© Prof. Dr. Wolfgang Ziegler
Summary (for CCMS)
Drivers of CMS
Efficiency of Reuse (Reducing Costs, Improving Quality)
Complexity of Processes (Management of Revisions, Variants, Languages)
Introducing CMS requires
Content Engineering (Standardization, Structuring, Information & Metadata Architecture)
Process (Re-)Engineering
Publishing and Delivery Concepts
Successful Companies (and Service Providers) use Content Engineering Methods for
Modularization
Metadata
Automization (Document Creation, Publishing)
CMS is the first step to intelligent content supporting your target group
© Prof. Dr. Wolfgang Ziegler
Perspectives on Content DeliveryIn
tern
alE
xter
nal
Departmental Enterprise
CMS
CDP
© Prof. Dr. Wolfgang Ziegler
Internet Portal
Intranet Portal
Onsite Help
Online Help
global
local
mobile
internal
Scalability of Content Delivery
©Prof. Dr. Ziegler
App
AppOnline
update
Offline
© Prof. Dr. Wolfgang Ziegler
Web Apps
(Navigation by document structures)
HTML-based navigation of
modular content
• Web-Apps
• Hybrid Apps
• Portals
1 Introduction
2 Safety
3 Technical Data
4 Technical Description
5 Operation
6 Error Handling
7 Maintenance
8 Glossary
Draw roller
© Prof. Dr. Wolfgang Ziegler
Hybrid App
©Prof. Dr. Ziegler
1 Introduction
2 Safety
3 Technical Data
4 Technical Description
5 Operation
6 Error Handling
7 Maintenance
8 Glossary
Paper roll transport system
3 Technical Data
Operating the paper trolley
in manual mode
(emergency operation)
© Prof. Dr. Wolfgang Ziegler
Retrieval in Content Delivery Portals:
Facetted search
Oil Pump
Hydraulic system
Testing
Procedure
Z-006
Z-006, Z-007
Machine
Service
DocumentComponent
InformationTesting the pressure of the oil pump
© Prof. Dr. Wolfgang Ziegler
Basic Idea of Metadata
for Modular Content (in CCMS)
Physical Objects
(Product Components)
Content
Content
Content
Content Objects
(Modular Topics)
Operation
Dismount
Repair
Information
Classes
© Prof. Dr. Wolfgang Ziegler
Content Delivery Portal (PI-Fan)
[www.pi-fan.de]Docufy
Topic Pilot
(CDP)
Structured Search
Direct Search
Facets Navigation
Cleaning the rotor
Mounting the rotorProcedures
X-Series
All Components
© Prof. Dr. Wolfgang Ziegler
Content Delivery Portal (PI-Fan)
Navigating the document structure
(before/after facetted search)
Adjusting the tilt
Adjusting the tilt
PI-Fan T3-B
© Prof. Dr. Wolfgang Ziegler
I4.0 Phase
Content Delivery & Retrieval
CMS, … CDP
xMS
xMS
xMS On Site
CDP
CMSCMS Supplier
Additional
Information
&
Sources
User Information
Service Information
Machine State
Off Site
Portal/MobileRequirement for
Standardized Exchange Format
Delivery
Machine state
(errors, messages,
operating conditions)
Complex Product
top related