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#CriticalThinkingInTheWorkplace @technkl

Critical Thinking

In the workplace

#CriticalThinkingInTheWorkplace @technkl

Course Objectives

At the end of this course, you will be able to:

• Apply critical thinking skills to tasks on the job.• Think independently and reflect on information.• Determine if a processed claim was correctly

analyzed.• Critically analyze a customer’s statement from a

claim.

Why is critical thinking important?

• Employers demand it.

300%• Your job requires you to solve problems.

• It’s vital to your everyday well being.

increase in 7 years!

Being A Critical Thinker

You Analyze information critically, allowing you to better achieve the truth.

That you criticize others or are argumentative and negative.

MEANS

NOT

Is this critical thinking?

“There's a woman down the block who cheats on welfare, so it's obvious that most welfare recipients cheat.”

– Phil Rabinowitz

“Anybody who is laying in a gutter is homeless and must need help.”

– Richard Paul and Linda Elder

“Smoking is hazardous to your health, therefor it must be hazardous to those around you breathing the smoke.”

Activity

1. Think of one assumption you’ve witnessed or that you hold yourself.

2. Challenge that assumption by thinking of at least one way it could be incorrect.

Be Aware Of Assumptions

It’s not always easy to determine if something is an assumption, but now we know we need to be aware of assumptions.

Assuming means miscommunication, and an unhappy client.

What is critical thinking?

“Critical thinking is a habit of mind characterized by the comprehensive exploration of issues, ideas, artifacts, and events before accepting or formulating an opinion or conclusion.”

– AACU

Critical Thinking Goals:

What’s The Point?

1. Uncover truth 2. Consider context

3. Understand assumptions 4. Create alternatives

Uncover Truth

Separate what is true from false, biased, based on a false premise or assumed to be true.

Consider Context

Always look at what the context and history of issues, problems, or situations is.

Event

What happened before?

WHAT’S THE PERSON’S BACKGROUND?

Understand Assumptions

Understand the assumptions and purposes behind information or situations.

ASK QUESTIONS

Create Alternatives

Address the real, rather than the assumed, or imagined, factors that underlie or directly cause the problem.

How to Improve Critical Thinking

1. Recognize Assumptions – senses, experience, values, emotion, self interest, culture, history, religion, biases, prior knowledge, conventional wisdom, etc.

2. Examine information for accuracy, assumptions, biases, or specific interests – source of information, if someone benefits or loses from information, if it’s complete, consistent, clear, or true.

3. Consider the context of the information, problem, or issue – nature of the community, social situation, individuals, cultures, physical environment, history, interests involved.

Appropriateness

• Should you share your conclusion?• Are there any possible consequences for your

conclusion?• Could somebody be offended by what you

have to say?

David offended his coworkers with his conclusion and now

his job is at risk.

What questions might we want to ask to determine if this is a valid claim?

Here’s a Scenario

You’ve just been assigned a claim where the claimant says they were involved in a multiple car accident with a customer of yours.

Here are a few details from the claim:1. The claimant was at the front of a multiple car rear-end collision during

rush hour.2. The accident occurred during stop and go traffic.3. The claimant was driving a 1992 Ford Focus and your customer was

driving a 2013 Audi A7.4. A neck injury was claimed during the accident from the claimant.

How can we apply critical thinking to the scenario?

What Can We Do?

Here are a few details from the claim:1. The claimant was at the front of a multiple car rear-end collision during

rush hour.2. The accident occurred during stop and go traffic.3. The claimant was driving a 1992 Ford Focus and your customer was

driving a 2013 Audi A7.4. A neck injury was claimed during the accident from the claimant.

Recap

• Critical thinking is about looking at information critically, not being critical of others.

• Make it your goal in critical thinking to uncover the truth, consider the context, understand assumptions, and create alternatives.

• Improve your critical thinking skills by recognizing assumptions, examine information fully, and consider the context of everything.

• Be aware of consequences your critical thinking could present you.

Improve Your Critical Thinking Skills

Here are a few apps that can help you improve your critical thinking skills:• Critical Thinking University ‘Think-O-Meter’ (App Store)

• Critical Thinking Basic (App Store & Google Play)

• Brain Trainer (App Store)

• Memory Trainer (Google Play)

• Brain Workout (Google Play)

Questions?

Questions or comments?

technkl@gmail.com

@technkl

Work Samples

Further work samples are available on technkl.com in the portfolio section:

Media samples are available in the media section.

Click

Sources

http://www.indeed.com/jobtrends/critical+thinking.html

http://philosophy.hku.hk/think/critical/

http://www.criticalthinking.org/pages/defining-critical-thinking/766

http://ctb.ku.edu/en/tablecontents/sub_section_main_1120.aspx

http://money.howstuffworks.com/personal-finance/auto-insurance/10-ways-

insurance-adjusters-spot-fraudulent-claims.htm