conflict management how do you handle this?. conflict management al bean- university of southern...
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Conflict Management
How do you handle this?
Conflict Management
Al Bean- University of Southern MaineStudent-athlete Misconduct
Val Cushman- Randolph-Macon Women’s CollegeResource Management
Steve Larson- Northern Athletics ConferencePersonnel Conflicts
Susan Bassett- Carnegie Mellon UniversityExternal Constituencies
Student-Athlete MisconductAl Bean, University of Southern Maine
Gambling
Hazing
Disorderly Conduct
Plagiarism
Resource ManagementVal Cushman, Randolph-Macon Women’s College
Facilities
Budgets
2 Dogs and One Bone:
Limited Resources and Conflict Management
Do you have enough resources to meet your needs? Facilities Staffing Operating Budget
If the answer is yes– This would be a great time to step out and get
some fresh air!
If the answer is no…
Does the shortage of resources cause conflict/strain among members of the department? If so, you are experiencing the worst of all
conflicts imaginable -
The Two Dogs
and One Bone Syndrome
When does conflict arise?
Not enough to go around When an individual or a group of individuals
perceives s/he is not getting their fair share of the pie
Can lead to issues of trust
Conflict Resolution Research
Communication Listen Clarify Summarize Get the “yes” Brainstorm
Create Win-Wins
Who has time for that?!
Master knows best approach Strengths of this approach
Understand big picture Insure fairness Easiest, most efficient
Weaknesses May not always know best
One person making decisions is not as effective as many voices
Energy invested as watchdogs
Another approach
Let them “duke it out” approach Resolution may well be achieved But it may also result in life-threatening
wounds
A budget model for consideration
Mixed model Locus of control stays at the top Equity issues controlled for Allows for some program-level decision-
making Open process minimizes trust issues
Concept One - Control
Must have decision-making models in place for major areas Uniform purchase policy Per Diem Priority system for facility use
Must create buy-in for models at time of hiring Must consistently use models
Concept Two
Hire professional and treat them like professionals Allow some autonomy in decision-making Create trust through communication and open
sharing Reward good work – capitalize on the
competitive environment we work in
Here’s how it can work
Decision-making grids in place for: Meals Lodging Uniform Replacement Professional Development Transportation
Keep the locus of control where it matters
More control where it directly affects student-athletes and/or others in the department Practice times Per diem
Give control in other areas Recruiting – both merit and need based Professional Development Meal Money Saved
Budget Request Process
Decision-Making Models are automatically inserted Program Director (coach, trainer, SID) input requests
on shared file Includes 1, 2, 3, or capital ranking Requested are open for everyone to see
Athletic Director and SWA review requests and w/ input from SWA, AD makes decisions, sometimes in consultation
Again, everyone sees budget allocation and can answer questions, particularly those from student-athletes
Back to the Research
Communication Listen Clarify Get the “yes” Brainstorm Create Win-Wins
Back to the 2 dogs-one bone analogy
Fortunately, those of us involved in the world of intercollegiate athletics are not dogs!
If we hire professionals If we inform in the hiring process A mixed-model approach may well do the
trick.
Now, let’s talk about dog tricks!
Personnel ConflictsSteve Larson, Northern Athletics Conference
Discipline
Termination
External ConstituenciesSusan Bassett, Carnegie Mellon University
Parents
Alumni
Boosters
Setting Parameters
Pre-season meeting with student-athletes Pre-season meeting or communication with
parents (coach) Careful language in the recruiting process Be friendly, but not friends- set the tone Policies related to “Friends” of athletics
NCAA recruiting regulations Clear boundaries on support
Conflict Resolution Policy
A student-athlete who has concerns related to his or her athletics participation has several options available to resolve the issues, including:
Scheduling an individual meeting with the head coach Seek counsel from team captains or athletics advisory council
representatives Schedule an individual meeting with the director of athletics Seeking counsel from an appropriate person outside the
athletics department (academic advisor, associate dean, counseling center staff)
All students are considered adults and under the Family Educational Rights and Privacy act. College personnel may not discuss issues with parents unless the student provides a waiver.
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