conflict management.pptx
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CONFLICT MANAGEMENT
JASMIN ROSE A. DALES
CONFLICT
Conflict Management
- Is about balancing the diverse interests and abilities of individuals with the goals and objectives of the organization
Conflict Management
Stimulation Resolution
Conflict Stimulation
Work groups are stagnant and comfortable with the status quo
Groups are not motivated to challenge traditional ideas
Change within the organization is needed for it to remain competitive
-Is the creation and constructive use of conflict to motivate desired change-Its purpose is to bring about situations in which differences of opinions are exposed
Conflict Stimulation: Benefits Improved team dynamics and
cohesiveness Improved creativity and learning Identification of underlying issues Increased awareness of the importance
of team goals
Conflict Stimulation: Methods Increasing resource scarcity Bringing in outsider
- Entering members with different background, value, view and managerial skill
Increasing ambiguity - should force the group into a dialogue which should then result in improved communication
Conflict Resolution
Conflict has become disruptive Too much time and effort are spent on
conflict rather than on productive efforts Conflict focuses on internal goals of the
group rather than on organizational goals
Conflict Resolution: Methods
The TKI is designed to measure a person’s
behavior in conflict
situations. In such situations, we can describe an individual’s behavior along
two dimensions:
Thomas-Kilmann Conflict Mode Instrument
Assertiveness
- is the process of expressing feelings, asking for legitimate changes, and giving and receiving honest feedback in ways that don’t violate the rights of others
Assertiveness: 5 Stages
Describe the situation or behavior objectively
Express emotional reactions and feelings
Empathize with the other’s position
Negotiate a change
Indicate consequences
Conflict Resolution: Methods Using structure to manage conflict
The managerial hierarchy Rules and procedures Liaison Roles
- organizations that use the hierarchy to manage conflict place one manager in charge of people, groups or departments in conflict- A manager in a liaison role coordinates activities acting as a common point of contact. The manager facilitates the flow of information between parties.
Conflict Resolution: Methods Using interpersonal techniques
Team building Survey feedback Third-Party peacemaking
- Team building activities are intended to enhance the effectiveness and satisfaction of individuals who work in groups and to promote overall group effectiveness.
- The aim of this approach is usually to change the behavior of supervisors by showing them how their subordinates view them.
- A third party, usually a trained external facilitator, uses a variety of mediation or negotiation techniques to resolve conflicts.
Thank you
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