conflictmanagement fedasil belgium presentation by riet picavet
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Conflictmanagement Fedasil Belgium
Presentation by Riet Picavet
Agenda
Reception centers Fedasil Positioning reception centers Received persons in the centers Legal framework Types of agression
Agenda
Policy: as is + to be
Registration Prevention Action Aftercare
Fedasil reception centers
Public care facilities: 19 reception centers
managed by Fedasil 16 regular centers 1 transit center 2 observation and orientation centers for minors
Individual care facilities: managed by public welfare / ngo’s
Total: 24 000 places
Fedasil Reception centers
Public care facilities (Virton)
Fedasil Reception centers
Public care facilities (STR)
Fedasil Reception centers
Public care facilities (STR)
Fedasil reception centers
Public care facilities (BRO)
Fedasil reception centers
Public care facilities (BRO)
Fedasil reception centers
Public care facilities (BRO)
Fedasil reception centers
Public care facilities
Fedasil reception centers
Individual care facilities (Pittem)
Fedasil reception centers
Individual care facilities (FOI PON)
Positioning reception centers
Received persons Fedasil
Family composition
44% families 38% singe men 11 % minors 7 % single women
Nationalities: largest representations Afghanistan Guinea Rusland
Legal framework
Main principles ‘opvangwet’ (12/01/2007)To offer the asylumseekers a quality of
life according to human dignityProviding material assistance during the
asylum procedureShelter in two steps: first in a public
reception center, after in a more individual place
Legal framework
Rights and obligationsdescribed in house rules. All residents
receive the rules during their intake in the center.
Disciplinary measures to maintain order, security and tranquility in the center
Sanctions: if houserules are violated 7 legal sanctions
Legal framework Sanctions (7)
(1) formal notice stating in social file (2) temporary exclusion from participating
in activities organised by the center (3) temporary exclusion of the possibility
to do community services (4) limited access to some services (5) obligation to perform tasks of general
interest (6) disciplinary transfer (7) temporary exclusion from reception
Types of agression
april: total of 310 sanctions in Fedasil regular centers
Most common offenses:Physical aggressionSmoking in unauthorized placesMissing an appointmentVerbal agression Violation permission rules
Types of agression
Most common sanctionsSanction1: formal noticeSanction 5: obligation to perform
tasks of general interestSanction 6: disciplinary transfer
Noteworthy
Increase in the number of aggression incidents (physical and verbal)
More group aggression / big incidentsMore aggression against staff membersIncreasing attention from politicians and
the press
Some concepts
What is aggression?
Aggression is observable , nameable behaviour that is made consciously or unconsciously with the possible consequence of physical damage and humiliating. This bahavior can cause harm to people , to themselves and/or to material.
Some concepts
Aggression: Is not wanted, not allowed, not tolerated Is always followed uphas to be manageablewill always be a part of the life in a center focusses on collectivity, but with space for
an individual approach
Individual circumstances determine the reaction of the aggressor
Concepts
Aggression is large:
Physical aggressionVerbale aggressionvandalism
Policy Fedasil AS ISRegistration
Incident reports Adabase Briefings / day and night reports (multi) Registration sanctions (register) (next slide)
Prevention Type guides Handling plan aggression / drugs Questionnary residents Meetings with residents Code of ethics House rules (general + specific)
Registration sanctions
Policy Fedasil AS ISAction
Sanctions Time out center for minors
Aftercare Stressteam
Policy Fedasil TO BE
Action plan aggression management Veerle Berx
RegistrationStandardization incident reports / type
guidesDatabank types aggression
Policy Fedasil TO BE
Prevention Analysis questionnary residents Questionnary staff members about perception of
aggression Audit infrastructure: safety, liveability, neatness Aggression manager in each center Benchmark other organisations Formations for staff members Improve cooperation with healthcare centers
(psy)
Policy Fedasil TO BE
Action Walkie talkies Script for agression management Efficient information transfer Script educational methods for minors
Aftercare Stressteam debriefings
Formation
Pyramid: 4 levels
Level 1: basic attitude
Setting limitsAssertivenessRelation to colleagues and residentsProfessional communicationSaying no in a constructive way
Formation
Level 2: basic formation aggression
For all operational staff members Persuasion techniquesGroup conflictsAssertiveness and authorityRisk analysisCrisis communication
Formation
Level 3: specific target groups
Working with minorsFormation for directors / staff
Incident management
Medical cases
Level 4: methodologies to talk about aggression and to work with persons who have an aggression problem
Thanks for your attention
Have a nice and peaceful stay in your host country!
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