connect client options jamie sonsini oist october 2012

Connect Client Options

Jamie SonsiniOIST

October 2012

What is Connect?

• Microsoft Office 365 Resides in the Microsoft “cloud”Phase 1• Email• Calendaring• Contacts• Tasks

Phase 2 – To Be Discussed

Connect Support

• Service Support Group(Administrative Services , OIST & Student Affairs)Tenant Administration*Tier 2 Support

• Departmental SupportTier 1 Support

* Sharing Umail Tenant Administration

Who Will Use Connect?

• All-In (I-Mail or IC-EMail Departments)Will use Connect for Email & Calendar

• Calendar-Only (Oracle Calendar Users)Will continue to use current EmailWill use Connect for Calendar (only)

• Cross-CalendarStudent Affairs, Administrative Services, Communication Services

To Select a Client We Must Understand

Email Addresses & Delivery

Calendars & Calendar Invitations

Client Capabilities

End-User Preferences

Email to All-In User

Jane.Doe@ucsb.edu

Jane@Dept.ucsb.edu

Connect Inbox

Email to Calendar-Only User

Jane.Doe@ucsb.edu

Jane@Dept.ucsb.edu

Connect Inbox

External Inbox

Forward

What’s A Calendar?

VS

Oracle Calendar Exchange Calendars

The Process…

Invitation

AcceptInvitation

AcceptInvitation

Reply

Reply

Invitation

Update

Update

Handling Invitations

• All-In UserCalendar Invitations in Connect Inbox

• Calendar-Only UserCalendar Invitations in Connect Inbox and/orCalendar Invitations in External Inbox

Invitation to All-In User

Invitation

Auto-Process

Connect InboxConnect User

Invitation to Calendar-Only UserInvitation Forward

External Inbox

Connect Inbox

Connect User

Deliver & Forward

Auto-Process

Client Options• Outlook

Windows – Version 2007 or 2010Mac – Entourage 2008 or Version 2011

• Outlook Web App (OWA)• Apple Mail & iCal• Thunderbird with Lightning

Check VersionsConsider ESR

• Thunderbird• Mulberry

Email Tests

• Handle Email

• Email Folders

• Manage Connect Contacts

• Accept/Decline Calendar Invitation

• Reply to Calendar Invitation

Calendar Tests

• Accept/Decline Calendar Invitation

• Reply to Calendar Invitation

• View Others Calendars

• Invite Others to Meeting

Invitation to All-In User

Invitation

Auto-Process

Connect InboxConnect User

Test ResultsConnect Inbox*

Email Client Outlook OWA Mac Mail

Thunderbird&

Lightning Thunderbird MulberryHandle EmailEmail FoldersManage Connect ContactsAccept/Decline Calendar InvitationReply to Calendar Invitation

Calendar Client Outlook OWA iCal LightningAccept/Decline Calendar InvitationReply to Calendar InvitationView Others Calendars Free/Busy* Free/BusyInvite Others to Meeting No GAL

* All-In Users & Calendar-Only Users

Connect Invitation Viewed with OWA

Connect Invitation Viewed with Thunderbird

Invitation to Calendar-Only UserInvitation Forward External Inbox

Connect Inbox

Connect User

Deliver & Forward

Auto-Process

Test ResultsConnect Inbox*

Email Client Outlook OWA Mac Mail

Thunderbird&

Lightning Thunderbird MulberryHandle EmailEmail FoldersManage Connect ContactsAccept/Decline Calendar InvitationReply to Calendar Invitation

Calendar Client Outlook OWA iCal LightningAccept/Decline Calendar InvitationReply to Calendar InvitationView Others Calendars Free/Busy* Free/BusyInvite Others to Meeting No GAL

* All-In Users & Calendar-Only Users

Test ResultsExternal Inbox

Email Client Outlook OWA Mac Mail

Thunderbird&

Lightning Thunderbird MulberryHandle EmailEmail FoldersManage Connect ContactsAccept/Decline Calendar InvitationReply to Calendar Invitation

Calendar Client Outlook OWA iCal LightningAccept/Decline Calendar InvitationReply to Calendar InvitationView Others Calendars Free/Busy* Free/BusyInvite Others to Meeting No GAL

External Inboxwith Thunderbird and Lightning

External InboxFrom OWA with Thunderbird

External InboxFrom Outlook with Thunderbird

What Works for YOUR Department?

• Use One Client for Email & Calendar?

• Use One Client for Email & Another for Calendar?

What Works for YOUR Department?

• Outlook, OWA, Mac Clients – Do It All

• Outlook, OWA, Mac Clients – Calendar Only

• Thunderbird & Lightning – Does Some

• Thunderbird or Mulberry – Just Email

It’s up to youand

those you support…

And From Here….

• Client Test Results

<http://www.connect.ucsb.edu>

• Connect Accounts Available

Email Request: Jamie.Sonsini@isc.ucsb.edu

• Discussion List

• More Tech Talks

Questions?