constructive conflict

Alignment. Accountability. Results.

Constructive ConflictApril, 2013

Alignment. Accountability. Results.

Xcution © 2012

Introductions

Your Name What you hope to gain from this session? On a scale of 1 to 10, how would you rate your constructive

conflict skills? What is your favorite hobby?

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Xcution © 2012

Conflict Management vs

Constructive Conflict (Proflict)

What is Constructive Conflict?

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Alignment. Accountability. Results.

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The Cultural Revolution of Enron

Enron created an environment of:

Trust = Processes + Speed + Cost

a.k.a. “The Trust Tax” on an Organization

a.k.a. “The Age of Process Re-Engineering”

* Adapted from Stephen M. R. Covey’s, Smart Trust

Xcution’s objective is to:

Trust = Processes + Speed + Cost

a.k.a. “The Trust Dividend”

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Xcution © 2012

Think for a moment and write down three recent conflict

situations you have experienced.

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What is Constructive Conflict?Proflict!

Alignment. Accountability. Results.

Xcution © 2012

What is a Constructive Conflict?

According to Dr. Thomas-Kilmann…

Conflict is not just aggressive confrontations or arguments.

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What is a Constructive Conflict?

Conflict is..

any situation in which one’s views are different from another's.

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“If everyone is thinking alike, then somebody isn’t thinking.”~ George S. Patton

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Alignment. Accountability. Results.

Xcution © 2012

Constructive Conflict

Artificial Harmony

Personal Attacks

Constructive Conflict

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Proflict

External Conflict has the potential for both positive and negative outcomes.

Positive Conflict results in:

Negative Conflict results in:

• Innovation• Stronger relationships• Group cohesiveness

• Deadlocks with little to no results• Discouragement• Indifference

Proflict

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Implementation Skill

Constructive Conflict involves implementing strategies to: Limit the negative aspects Increase the positive aspects

We do this be implementing the SOLVETM method.

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SOLVETM

Sacrifice Emotions Open the Dialogue to all Involved Look into Options Vote (It is OK to Agree to Disagree) Escalate

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SOLVETM

Sacrifice Emotions Self Awareness: Your Own Emotions Value: Others’ Emotions Skill: Listening/Validating/Empowering

Open the Dialogue to all Involved Look into Options Vote (It is OK to Agree to Disagree) Escalate

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Issue Simplification

Emotions can be sacrificed if the issue can be simplified into some combination of the follow:

Miscommunication

Missed expectation

Thwarted intention

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Alignment. Accountability. Results.

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SOLVETM

Sacrifice Emotions Open the Dialogue to all Involved

Self Awareness: I Do Not Know Everything Value: Different Viewpoints Skill: Listening/Envisioning/Delegating

Look into Options Vote (It is OK to Agree to Disagree) Escalate

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Alignment. Accountability. Results.

Xcution © 2012

SOLVETM

Sacrifice Emotions Open the Dialogue to all Involved Look into Options

Self Awareness: My Idea May Not Be Best Value: Creativity & Abundancy Skill: Listening/Intruding/Seeding

Vote (It is OK to Agree to Disagree) Escalate

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Alignment. Accountability. Results.

Xcution © 2012

SOLVETM

Sacrifice Emotions Open the Dialogue to all Involved Look into Options Vote (It is OK to Agree to Disagree)

Self Awareness: It’s Not About Me Value: Transparency & Win-Win Skill: Listening/Empowering/“Agree to

Disagree” Escalate

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Alignment. Accountability. Results.

Xcution © 2012

SOLVETM

Sacrifice Emotions Open the Dialogue to all Involved Look into Options Vote (It is OK to Agree to Disagree) Escalate

Self Awareness: It’s Ok To Ask For Help Value: Others’ Strengths and Roles Skill: Empowering

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Alignment. Accountability. Results.

Xcution © 2012

Teach to Learn!

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Alignment. Accountability. Results.

Xcution © 2012

Final Thought:

If you want to be on the cutting edge, practice Proflict!

Thank You

Alignment. Accountability. Results.

Xcution © 2012

Reid HenryXcution, Inc.Phone: 713.524.2985Email: Reid@Xcution.com Website: www.Xcution.com 

Certification #2005114533

Contact Information

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