consumer participation at regen (apsad conference 2013)

UnitingCare ReGen is the leading alcohol and other drug (AOD) treatment and education agency of UnitingCare Victoria and Tasmania. ReGen is a not-for-profit agency, which has over 40 years experience delivering a comprehensive range of AOD services to the community.

Our purpose is to promote health & reduce alcohol & other drug related harm.

ReSpect

Facilitating Consumer Participation@UnitingCareReGen

The Position of Consumer Participation Facilitator

Consumer Participation Leadership Group

Getting things sorted

Networking in and outside of ReGen

Getting to know ReGen services

Understanding Communication Systems

Using Communication Systems

Audit completed and organisation assessed in accordance to a rating scale

CommunicatingConsumer Participation

A monthly update

Consumer Participation on the Web

Consumer Participation

Google

Consumer Participation in Social Media

Consumer Participation and Social Media

Consumer Experience ofFeedback:

Barriers

Projects

International Overdose Awareness Day

Consumer Involvement in Frontline Staff Training

Waiting Room Area

Participation in the Development of the Strategic Plan

Checking Consumer experience of screeners and registration

Recruitment Process for Consumer Workers

Consumer Training

Consumer workers and Systems

Staff Training Needs Analysis

Where to from here?