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Application Management Services in the Digital Age – Consumer Products – Food Industry
E-BOOK
NTT DATA Business Solutions
CONSUMER PRODUCTS – FOOD INDUSTRY
APPLICATION MANAGEMENT SERVICES IN THE DIGITAL AGE
NTT DATA Business Solutions
Application Management Services in the Digital Age – Consumer Products – Food Industry
TRADITIONAL APPLICATION MANAGEMENT SERVICES MODELS FOCUS ON ‘KEEPING THE LIGHTS ON.’
Application Managed Services (AMS) has long been viewed as a “keeping the lights on”function, playing an important role to increase operational efficiency, contain costs and free up internal resources.
But in today’s fast-paced, fiercely competitive business environment, simply keeping the lights on falls far short in providing transformative value for your business.
The digital era demands a new approach.
Your business needs to continuously innovate, evolve and integrate its applications to achieve better business outcomes. That’s why the AMS outsourcing conversation today is moving away from tactical efficiency gains to providing strategic capabilities for transformation and innovation.
What will it take to get there? Read on.
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“Keep the lights on”
Drive business innovation & value
Drive business innovation & value
Cost reduction
72%
28%
Current State Desired State
“Keep thelights on”
Staff Augmentation
Co-SourcedSupport
Managed Services Value Services
Application Management Services in the Digital Age – Consumer Products – Food Industry
AS BUSINESSES EVOLVE AND GROW,THEIR AMS EXPECTATIONS ALSO EVOLVE.
Operational efficiency is a foundational requirement for businesses, but over timeexpectations for AMS may evolve.
Forward-looking IT organizations are starting to realize that applications management should not be viewed as an isolated element, but as a capability that is tightly linked to business outcomes and innovation.
It’s important to make sure your application management labor pool is tightly integrated with business innovation. Otherwise, there is a huge potential for missed opportunities.
NTT DATA Business Solutions can help you go beyond traditional managed services into the realm of what is possible in terms of business outcomes and business innovation.
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Look for value opportunities at every stage – and make the most of them when you find them.
Global Shared Services
Operational Efficiency
Business Outcomes
BusinessInnovation
MISSED OPPORTUNITIES
Cost, capacity and contract executionagainst tactical SLAs drive the agenda.
Lower cost, outsourced labor pool.Higher utilization via shared resources.
Stable vendor ITSM processes.Standardized toolsets.
Application Management Services in the Digital Age – Consumer Products – Food Industry
STANDARD APPROACHES ARE NO LONGER ENOUGH.
Applications are at the heart of digital transformation, and the only constant in transformation is change.
Applications are moving to the cloud. Agile and DevOps methodologies are reinventing the way development and operations teams design and deliver applications. New practices like design thinking are elevating speed and time-to-value over lengthy, complex project cycles.
Those in charge of enterprise applications must look beyond established practices and accelerate the pace of translating business needs into application opportunities.
IT and AMS must work in concert to investigate new technologies and trends, define the specific business opportunities they make possible and continuously deliver iterative releases of applications that delight end users and advance the business.
How does this apply to the consumer products industry? Read on.
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InnovationClient Value Drivers
Application Management Services in the Digital Age – Consumer Products – Food Industry 5
ox
3-part portfolio strategy
o0
Agile Operating model
Relentless focus on innovation that generates incrementally
Bringing best technologies to market early
Innovation based on rapid test and learn
Daily excellence in execution, including use of advanced analytics to drive insights, marketing spend, revenue management, production and supply
Market leadership in digital/mobile Targeted digital marketing
Local market autonomy to fight micro-battles and ensure local relevance
Full use of channels, including retailer e-commerce and direct to consumer
Joined-up, channel-conflict-resistant sales approach that wins with omni-channel mass and e-commerce giants
Supply capability adapted to small runs and shipments
1. Excellence in the developed-market base
2. Leapfrogging in developing markets
3. Hothousing premiumniches, scaling each to its greatest potential
Semi-autonomous agile teams
Digital/IT capability
Data and advanced analytics capability
Mass supply system Niche supply system Back-office functions
4. Agile organization: dynamic front end, stable backbone
5. Continued use of M&A as an accelerator to drive market consolidation and fuel organic growth, including programmatic M&A skills, post acquisition
10 trends are disrupting the historic value-creation model for the consumer products – food industry and the outlook going forward.
Source: McKinsey study
1. The Millennial effect2. Digital intimacy (data/mobile/IoT)3. Explosion of small brands4. Better for you (natural/fresh/organic)5. E-commerce giants6. Discounters7. Mass-merchant squeeze (Kroger/Walmart)8. Rise of local competitors9. Profit pressure from activist investors10. Increasing competition for M&A deals
Application Management Services in the Digital Age – Consumer Products – Food Industry
ENHANCED AMS DESIGNED TO ADDRESS THE CHALLENGES UNIQUE TO THE CONSUMER PRODUCTS – FOOD INDUSTRY.Like any consumer goods enterprise, food producers and processors need to deliver amazing customer experiences, quickly respond to new markets, continually gain operational efficiencies and adapt to changing regulations.
NTT DATA Business Solutions can help you leverage digital technologies and capabilities to solve some of the challenges unique to your industry and move your business up the value pyramid.
KPI Cockpits: pre-built, plug-n-play, industry-focused and cross-industry cockpits and dashboards to measure the KPIs most important to your business.
iPI Intellectual Property: NTT DATA Business Solutions-developed software solutions designed to fill a gap in standard SAP processes or to enhance existing processes to meet industry requirements.
Line of Business Expertise: we add continuous value to your SAP landscape with solutions for HCM, customer service, analytics, supply chain management and more.
Industry Solution Principals: Our industry experts are an integral part of your customer success and service delivery team.
Advisory Services: we can help you to realize the full potential of your SAP solution landscape.
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People Process Tools
KPI Cockpits
Industry Solution
Principals
iPIIntellectual
Property
Line of Business
Advisory Services
Application Management Services in the Digital Age – Consumer Products – Food Industry
INDUSTRY EXPERTISE IN THE FOOD INDUSTRY
KEY PERFORMANCE INDICATOR (KPI) COCKPITS
Pre-built, plug-n-play, industry micro-vertical focused and cross-industry cockpits and dashboards.
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DAIRY
Sample KPIs:
Raw Milk/Producer Butter Fat % Yield
MEAT & POULTRY
Sample KPIs:
Throughput Weights Harvest Efficiency OEE Lbs./Man-hour Yield
BAKERY
Sample KPIs:
Reject Ratio Produce to Net Weight Order Fulfillment Rate Lot Traceability Aggregated Dough (lbs./cycle)
EGGS
Sample KPIs:
Sorting Station Yield Flock/Feed Conversion Ratio Shelf Life Fresh and Egg-break Production Yield
Application Management Services in the Digital Age – Consumer Products – Food Industry
INDUSTRY EXPERTISE IN THE FOOD INDUSTRY
iPI INTELLECTUAL PROPERTY
NTT DATA Business Solutions-developed software solutions designed to fill a gap in standard SAP processes or to enhance existing processes to meet industry micro-vertical requirements.
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it.direct store call listDSD Call List Automation
it.livestock procurementCharacteristicProcurement
it.grower accountingSimplified commodity
receiving and commodity accounting
*************** Sample List of Software ***************
it.dairy receivingDairy Accounting and process simplification
it.quality cockpitSimplified, Mobile QA/QC
it.shop floor cockpitSimplified, Mobile
Shop Floor Execution
Live on SAP Cloud Platform
In Process for SAP Cloud Platform
Application Management Services in the Digital Age – Consumer Products – Food Industry
INDUSTRY EXPERTISE IN THE FOOD INDUSTRY
LINE OF BUSINESS
NTT DATA Business Solutions line-of-business expertise to add continuous value to your SAP landscape.
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HUMAN CAPITAL
We assist clients in the food industry to deploy various human capital management functionalities critical to their success.For example, a learning management solution (LMS) that can be leveraged in training associates in food safety and regulations to improve compliance, reduce contamination, avoid potential liabilities and protect brands.
CRM SALES, SERVICE, MARKETING & E-COMMERCE
We work with food industry clients to implement various customer account management processes and solutions that help in tracking progress on new accounts or new business.For example, positioning a new product or brand with a retailer.
FINANCE & ANALYTICS
Frequent acquisitions and divestitures are a common food industry occurrence. We work with clients to deploy business planning, consolidation and analytics tools to aggregate financial data across complex legal entity setups to provide accurate and timely views for executive decision making.
SUPPLY CHAIN
We work with food industry clients to optimize activities and costs around enterprise response to demand and supply by implementing and integrating processes around demand planning, supply planning, including supplier collaboration, transportation optimization, and warehouse management. Consumer products companies are enabled to run their sales and operational planning effectively and efficiently.
Application Management Services in the Digital Age – Consumer Products – Food Industry
INDUSTRY EXPERTISE IN THE FOOD INDUSTRY
INDUSTRY SOLUTION PRINCIPAL
The Industry Solution Principal is an integral part of your customer success and service delivery team.
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Periodically review client’s business plans and SAP strategy.
Advise on industry micro-vertical trends and best practices
Ideate on continuous improvements and innovations
Facilitate ROI-based mini-projects and E&Os
ADVISORY SERVICES
Our advisory services help you to realize the full potential of your SAP landscape.
Impact your top and bottom line.
Uncover business process inefficiencies
Develop ROI-driven remediation plans
Align IT investments with business priorities
SAP System Baseline
Industry Trends & Best Practices
it.cpg: Preconfigured content and business processes
it.cpg: Templates, data, tools and documentation
Application Management Services in the Digital Age – Consumer Products – Food Industry
REIMAGINE APPLICATION MANAGEMENT SERVICES
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DRIVE INNOVATION
Look beyond established practices and accelerate the pace of translating business needs into application opportunities.
Our experts will work with you to investigate new technologies and trends, define the specific business opportunities they make possible, and continuously deliver iterative releases of applications that delight end users and advance the business.
NTT DATA Business Solutions can help you go beyond traditional managed services into the realm of what is possible in terms of business outcomes and business innovation.
Application Management Services in the Digital Age – Consumer Products – Food Industry
HOW CAN NTT DATA BUSINESS SOLUTIONSHELP YOUR BUSINESS?
Cut costs by outsourcing non-core, labor-intensive processes to a trusted services provider with worldwide reach, so you can reinvest your savings into new initiatives.
Improve responsiveness and productivity by leveraging a global pool of experts using a standardized set of tools and ITSM processes.
Avoid service disruptions by managing a set of well-defined application-level SLAs.
Achieve differentiation by implementing custom features at less cost, and with a faster time to market.
Take advantage of trends and stay ahead of peer groups by utilizing industry-focused innovations, solutions and services.
Extract greater value from SAP investments by taking advantage of the broader portfolio of solutions and platforms.
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Application Management Services in the Digital Age – Consumer Products – Food Industry2
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NTT DATA Business Solutions
Contact us today to learn more about our solutions:
» marketing-solutions-us@nttdata.com» www.nttdata-solutions.com
WHY WORK WITHNTT DATA BUSINESS SOLUTIONS?
We Transform. SAP® Solutions into Value Digital transformation helps companies reach their full potential – if the underlying technologies work for the people using them! At NTT DATA Business Solutions, we design, implement, manage and continuously enhance SAP solutions to make them work for companies – and for their people.
Aiming to transform, grow and become more successful? We provide you with more than in-depth expertise for SAP solutions: As your passionate partner, we connect your business opportunities with the latest technologies – and offer you a unique approach to get the job done as smoothly as possible.
Our close ties to SAP and other partners give you access to innovative solutions and developments. Being part of the global NTT DATA group enables us to master any scope of project.
With operations in more than 30 countries, we have enabled thousands of companies to become more efficient and effective during the last three decades. Our 10,000 experts around the world will also accompany you on your journey toward a truly intelligent enterprise – wherever you want to start!
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