consumerization of healthcare using digital technologies · expertise in healthcare it strategy and...

Consumerization of

healthcare using Digital

Technologies

Bharat Gera - Principal Consultant,

Think Ahead

➢ Masters in Business

Administration

➢Expertise in Healthcare IT

➢ Strategy and Innovation

Consultant

➢Start-up Mentor

Think Ahead - Consulting in Healthcare

Since 1997

➢ Work towards

creating measurable

and sustainable

benefits

➢ Leverage digital

technologies to achieve

unbeatable ROI

➢ Emphasize on a long

term engagement

model

CIO @ Ramesh Hospitals in Andhra

Pradesh

Healthcare Spend Vs Life Expectancy

Indian Healthcare Growth

Source - Dr. Harshit Jain’s Blog

New needs……and new

healthcare

Innovations in Medicine

➢New Medical Devices

are radically

transforming healthcare

➢Robotics and AI are

fast evolving

➢Patients are more

engaged using mobile

apps and portals

Strategy : Leverage IT to Expand

Network

Used the Excellence Criteria from

Balridge Model

Successful Customer Outcomes

Affordability

Accountability Accessibility

Clinical Outcomes

have to be measured

and improved

- Accuracy of

Diagnosis

- Effectiveness of

Treatment

- NABH CQIs

Cost of diagnosis and

treatment needs to be

affordable, Business

system has to manage

- Inventory Mgt

- Equipment Costs

- Resource Utilization

Patients and families

want ease of access to

hospital using digital

technology.

- Appointments

- Turn Around Time

- Telemedicine

Main Pillars of Healthcare IT

IT Infrastructure HIS and EMR Customer Experience Drive Customer Experience to result in

- Satisfaction

- Loyalty

- Advocacy

Enterprise application for business and clinical users to result in

- Efficiency

- Reliability

- Quality

Consolidate IT infrastructure to service network that results in

- Lowest TCO

- High Performance

- Security

Strengthening the Pillars of IT

Raising each pillar to 90% utilization level will result in improved outcomes

Priority Areas: EMR - OP and IP

Digital Marketing -

Referral Network and Patient Portal/App IT

10%

20%

70%

25

HIS

10%

30%

60%

25

EMR

10%

70%

20%

25

CRM

10%

70%

20%

2015 : 2016 :

Improvement of Clinical Micro-systems

Achievements at Pilot Location

Ease of Appointment Booking

Integration of PACS with HIS to complete EMR

Electronic Medical Record with Notes for a Champion Clinician

Telecardiology Solutions Under Implementation