coordination between stakeholders

Vienna, Danube Water Conference 2017 – 1 /11

Association for

Water

Technology and

Sanitary

Engineering

Coordination between Stakeholders Working together to improve PI data

Serbian Case

Vienna, Danube Water Conference 2017 – 1 /11

Goran Jovanović UTVSI

Vienna, Danube Water Conference 2017 – 2 /11

Association for

Water

Technology and

Sanitary

Engineering

Stakeholders

• Government of Republic of Serbia

• Ministries in charge of Communal sector

• Local authorities

• National Association of Public Utilities

• Public Utility Companies

• Chamber of Commerce and industry of Serbia

Vienna, Danube Water Conference 2017 – 3 /11

Association for

Water

Technology and

Sanitary

Engineering

Communication

Ministry of Construction, Transport and Infrastructure

Local Authorities

PUC’s

Chamber of Commerce&

Association of water technology and sanitary

engineering(UTVSI)

Questionnairesent

Questionnaire transfer

Completed Questionnaire

Report & Database

Reminder

Ministries in charge for Communal sector

Water Directorate

Public Utility Companies

World Bank

Report

Report

Vienna, Danube Water Conference 2017 – 4 /11

Association for

Water

Technology and

Sanitary

Engineering

Questionnaire

• Updated questionnaire • National + IBNET indicators

Vienna, Danube Water Conference 2017 – 5 /11

Association for

Water

Technology and

Sanitary

Engineering

Collection

Questionnaires were collected in 5 cycles

cycle – 93 questionaries' collected I

cycle – 87 questionaries' collected II

cycle – 92 questionaries' collected III

cycle – 11 questionaries' collected IV

cycle – 10 questionaries' collected V

Vienna, Danube Water Conference 2017 – 6 /11

Association for

Water

Technology and

Sanitary

Engineering

Data Source

• Serbian Business Registers Agency

• Statistical Office of the Republic of Serbia

• Water Directorate

• Water Management Strategy

• Documentation and Studies

• Water and Sanitation Sector Survey, World Bank

• Utility Performance Indicators and Benchmarking Support Serbia, WB, UTVSI, UViKS, PKS

• Questionnaire

Data were collected from multiple sources

Vienna, Danube Water Conference 2017 – 7 /11

Association for

Water

Technology and

Sanitary

Engineering

Results

Overall data

Vienna, Danube Water Conference 2017 – 8 /11

Association for

Water

Technology and

Sanitary

Engineering

Overall data

Connected to the water supply systems: 5,143,941 inhabitants - 84% Produced water: 572,419,046 m³ Total consumption: 340,818,381 m³ Household consumption: 270,295,956 m³ Industry and institutions consumption: 70,522,425 m³ Water losses: 229 079 231 m³ (40%)

Connected to the sewer systems: 3.591.329 inhabitants - 59% The collected waste water: approximately 243,444,296 m³ Total treated wastewater: 60,216,705 m³ Primary treatment: about 9,480,804 m³ Secondary or better treatment: 50,735,901 m³

Results

Vienna, Danube Water Conference 2017 – 9 /11

Association for

Water

Technology and

Sanitary

Engineering

Basic Indicators

Results

Vienna, Danube Water Conference 2017 – 10 /11

Association for

Water

Technology and

Sanitary

Engineering

Lesson learnd

• Institutional support – First call and appointment by Ministry

• Operational level – National Association of Public Utilities (appointed organization)

• Comunication with PUC

Vienna, Danube Water Conference 2017 – 11 /11

Association for

Water

Technology and

Sanitary

Engineering

Conclusion

• Organization - control collected data

• Time - Utilities need time to adopt in regular practice filling of questionnaire (takes 4-5 years)

• Trainings - Permanent training of Utility staff

• Tool – DCM platform

Vienna, Danube Water Conference 2017 – 12 /11

Association for

Water

Technology and

Sanitary

Engineering

THANK YOU