coping with conflict and negotiation
Post on 01-Nov-2014
1.583 Views
Preview:
DESCRIPTION
TRANSCRIPT
COPING WITH CONFLICT AND NEGOTIATION
What is CONFLICT?
Everybody happy…
Everybody not happy…
Transitions in Conflict Thought
Conflict is viewed negatively
Conflict is a natural occurrence
The Traditional View of Conflict
The Human Relations View of Conflict
Conflict is absolutely necessary for a group to perform effectively
The Interactionist View of Conflict
The Conflict Process
has five stages…
STAGE I:
Potential Opposition or Incompatibility
Three Categories
• Communication-misunderstandings and noise
• Structure-degree of specialization, leadership
styles, reward systems• Personal Variables
-include personality, emotions, values
WHAT?!
LEADERS?!
WHY HAPPY?!
STAGE II:
Cognition and Personalization
• Perceived Conflict
• Felt Conflict
Keep in mind two points..
• Stage II is important because its where conflict issues tend to be defined.
• Emotions play a major role in shaping perceptions.
Stage 3: IntentionsCOMPETING
AVOIDING
COMPROMISING
COLLABORATING
ACCOMODATING
Uncooperative Cooperative
Asse
rtive
Una
sser
tive
Asse
rtive
ness
Cooperativeness
Stage 4: Behavior
No Conflict
AnnihilatoryConflict
Overt efforts to destroy the other party
Aggressive physical attacks
Threats and ultimatum
Assertive verbal attacks
Overt questioning or challenging of others
Minor disagreements or misunderstanding
Stage 4: BehaviorConflict-resolution Techniques
Problem SolvingSuper ordinate Goals
Expansion of ResourcesAvoidanceSmoothing
CompromiseAuthoritative Command
Altering the Human VariableAltering the Structural Variables
Stage 4: Behavior
Conflict-Stimulation Techniques
CommunicationBringing in Outsiders
Restructuring the OrganizationAppointing a Devil’s Advocate
Stage 5: Outcomes•Functional Outcomes
•Dysfunctional Outcomes
top related