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Copyright Kent Kuo and Brad Harding 2006.This work is the intellectual property of the authors. Permission is grantedfor this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.
Conference:Educause Western RegionalGrand Hyatt, San Francisco
April 26, 2006
Speakers:Kent Kuo
University Registrar & Associate CIO
Brad HardingSIS Manager
Bootstrapping a Digital Campus: Establishing Online Student Services at UC Merced
Fall 2005 - Spring 2006First UC Research One Institution since 1965Undergraduate/Graduate ProgramsNumber of Students: 875Number of Faculty/Staff: ~450Number of Existing Buildings: 7Number of New Buildings in Process: 2+On Campus Residential Housing for ~600 studentsAdding another ~400 student housing for Fall 2007
U.C. Merced’s Characteristics
Opened: September 6, 2005
U.C. Merced Estimated Growth Chart
0
5000
10000
15000
20000
25000
Academic Year
Nu
mb
er o
f S
tud
ents
IBM PC
Macintosh
UCD CentralAccount Management
DevelopmentTransactionProcessing
DSS
Web Server
Citrix Winframe Servers (8)
Development
Production
DSS Web Server
DSS DevelopmentDSS Production
Citrix Winframe Servers (2)
Development
Production
DSS
RSVP TouchtoneRegistration
Payroll System
CorporateDatabases
UC Office of the President
Citrix Winframe Server (1)
EmailServers
Web Servers AFS Servers
DNSServers
DepartmentalLAN
Internet
Proposed AlumniDevelopment
System
Payroll/PersonnelSystem
Banner StudentInformation
System
DaFIS
Instructional Workload System
Campus Infrastructure Systems
Data Steward: Student Affairs Offices
Developed by: IT/SCT Corp.Maintained by: IT
Data Steward: Payroll/A&FSDeveloped by: UCOP/ITMaintained by: UCOP/IT
Data Steward: P&BDeveloped by: P&BMaintained by: P&B
Data Steward: University Relations
Developed by: Legacy system developed by UR; Proposed system developed by UR/contractor, project mgmt by IT
Maintained by: IT
Data Steward: Accounting & Financial Svcs
Developed by: AMS & A&FSMaintained by: A&FS
Application Systems Architecture
Internet Server
Production
as of June 22, 1998
Legend:AFS: Andrew File SystemDNS: Domain Name ServiceDSS: Decision Support System
: Database Server
Start with One System
Student Information System• Mission critical application (Tier 1)• Function rich with modules in admissions,
registration, grades, financial aid, accounting, etc.
• Web-based access to review and update data
• Important integration links to other systems
Start with One System
Online Self Service (All Real Time Functions)• Checking Admissions Requirements &
Status• Financial Aid Requirements & Awards• Registration• Grades• Updating Addresses, Email, Emergency
Contacts• Graduate Application
Best in Class
Housing Management System• Tier 2 application – is fed from or feeds a
Tier 1 mission critical application• Has the best match of functionality and
technological innovation• The process is time sensitive• Ensure central biodemo feeds are
consistent
Identity Management
• Key to integration architecture• Enabled our authentication architecture• Came up in phases during 2005• Built all of our application systems to utilize
IDM
Banner SIS
Identity Management
Payroll/PersonnelSystem (UCLA)
Other Systems of Record
IdentityManagement
1) Create a single repository containing users and their roles
FacultyStaffStudentApplicantAffiliateAlumni
Banner SIS
Identity Management
Payroll/PersonnelSystem (UCLA)
Other Systems of Record
IdentityManagement
Other ApplicationsRequiring User
Information
Campus Card
2) Enable UC Merced systems and applications to acquire criticalinformation about users
Banner SIS
Identity Management
Payroll/PersonnelSystem (UCLA)
Other Systems of Record
Other ApplicationsRequiring Authentication
IdentityManagement
Other ApplicationsRequiring User
Information
LDAPDirectory
Student Self Service site
Portal
Campus Card
3) Provide all UC Merced users with a single username and passwordthat can be used for authentication and authorization
Identity Management
Benefits from Student Systems perspective:
• Eliminates the need to create multiple point-to-point interfaces between SIS and other systems that need student information
• Provides a single username/password for accessing all online student services
Cashiering System
• Implemented by UCM Business and Finance Dept.
• Added homegrown web interfaces for students• EPay – Online payment site for students• EBill – Online bill for students• SIS integration – payments made in Cashiering
need to be posted to SIS
Cashiering/SIS Integration
EPay SIS
Applicant paysSIR deposit Post of payment
via daily batch file
Studentrecord created
Three day timeframe to post payments, creates excessive delaysfor new students to access to online student services such as:
• Course registration• Housing application• Portal access
3 day delay
Cashiering/SIS Integration
Post of payment via
HTTP request/response
Explored the real-time posting of payment to reduce delay factor• Initially tried web services approach• Encountered interoperability problems• Platform differences: EPay NET-based, SIS J2EE-based• Settled on simpler approach: HTTP request/response
EPay SIS
Applicant paysSIR deposit
Studentrecord created
Real-Time Update
Cashiering/SIS Integration
Improvement• Enabled immediate capability to register for
courses when committed to the institution
Outstanding• Did not eliminate downstream delays in
communicating new status to other systems like Identity Management, Housing, Campus Card
Single Campus Card Project (CatCard)
Multi-function card:
• Building/Room Access• Student ID card• Campus dining• Library card• Copy card/Computer lab printing• Washer/Dryers• Vending machines• Bookstore charges• Off-campus charges (Taco Bell,
McDonalds, etc).
RFID & Privacy in the Information Age
RFID Size/Scope
Library
Classroom Building
Thermal Plant
Recreation & Wellness Center
Engineering Building
Lake Yosemite Park
Housing & Dining
RFID & Privacy in the Information Age
Campus (Cat) Card SystemCampus Card Application Framework
Tier 1 Systems:Banner SIS, Payroll
Identity Management System
Campus CatCard System
LibrarySystem
Bookstore POSServers
Cashier
Outside Campus Network
Micros POSServers
Non-MicrosPOS CashRegisters
MicrosPOS CashRegisters
Encrypted XML
Inside Campus Network
Washer/Dryers
VendingMachines
Copiers/Printers
• UC Merced: Member Institution• Went LIVE: September 6, 2005• Utilized Course Management System functionality• Deployed grade posting/harvesting• Added mid-semester grade posting• Accessible through campus portal
Sakai @ UC Merced
Sakai/SIS Integration• Integration is via database views between the
Sakai and SIS databases.• SIS supplies Sakai with course and roster
information.• Sakai provides grade information to the SIS
system.
Sakai @ UC Merced
Where we are:• Database Links/Views• Point to Point (https request/response)
Real-Time Integration Approaches
Where we are going:• Web Services• Message Broker
Success Factors
• Start with one mission critical application• Buy “Best of Class” solutions • Implement Identity Management/LDAP
authentication• Exploit the Portal• Focus on key integrations that improve the
student experience
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