courts and communication vi. international conference dr. daniel barcza … · 2021. 3. 31. ·...

Courts and Communication VI. International Conference Dr. Daniel Barcza 11.10.2018.

THE CASE

OF THE COFFEE

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IS JUDICAL SYSTEM A

CUP OF COLD COFFE?

DESIGN THINKING:

A DIFFERENT MINDSET

http://dschool.stanford.edu

http://dschool.stanford.edu

http://dschool.stanford.edu

http://dschool.stanford.edu

http://dschool.stanford.edu

WHO IS THE

CUSTOMER?

PLAIN- TIFF

PLAIN- TIFF

GOVERN-MENT

PLAIN- TIFF

GOVERN-MENT

CITIZENS TAX-

PAYERS

PLAIN- TIFF

GOVERN-MENT

CITIZENS TAX-

PAYERS

JUDGES

JUDICIAL SYSTEM

PLAIN- TIFF

GOVERN-MENT

CITIZENS TAX-

PAYERS

JUDGES

JOURNEY OF THE

CUSTOMER

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customer journey map

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pain points

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_

+

customer experience

service blueprint

DESIGNING

A CUSTOMER

CENTERED SERVICE

VISUAL IDENTY AND BRANDING

VISUAL COMMUNICATION

PHYSICAL ENVIRONMENT

PHYSICAL INTERACTONS & SERVICES

DIGITAL INTERACTIONS & SERVICES

Balázs Orlai, MOME

Eszter Béla, MOME

Julia Horvath, MOME

THE CASE

OF THE COFFEE

Courts and Communication VI. International Conference Dr. Daniel Barcza 11.10.2018. Vice Rector of Strategy

barcza@mome.hu