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AAPA Cruise Seminar
Dustin Nason
February 21, 2019
COZUMEL
SSAMARINE.COM
COZUMEL’S IMPORTANCE
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✓ Proximity
• 8 U.S. home ports within 1,000 mile range
✓ Destination Desirability
• Scores high on guest satisfaction
✓ Accessibility
• Three ports within 6km of downtown Cozumel
• Depth
SSAMARINE.COM
EARLY ADOPTER – Scaling for Size & Volume
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• One of three W. Caribbean ports expanded to accept Oasis Class in 2009
• Accommodate between 15k-18k guests and crew
• Scaling of
• Infrastructure
• support functions
• guest and crew facilities
SSAMARINE.COM
SOLUTIONS
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SSAMARINE.COM
INFRASTRUCTURE – “SCALE UP”
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Tender pier – 68m
Pier extended (mooring
dolphin)berths span 420m
and 408m (2 x OA class)
Pier widened – 12m to 17m
SSAMARINE.COM
SECURITY – SHORESIDE FACILITY
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• Only cruise port in Mexico to offer shoreside ISPS screening for cruise customers – 2,000 guest/crew per hr.
• Reduces on-board security hours and expense (crew cost vs. shoreside staff cost)
• Guest wait in shade, screened in climate controlled facility
SSAMARINE.COM
TOUR DISPATCH
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Tour dispatch
area relocated to
front of terminal…
Before
After
SSAMARINE.COM 8
Before
After
Retail and F&B
expanded
RETAIL, F&B, ENTERTAINMENT
SSAMARINE.COM
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136 Shops, Restaurants and Bars“Something for Everyone”
RETAIL, F&B, ENTERTAINMENT
SSAMARINE.COM
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RETAIL, F&B, ENTERTAINMENT
136 Shops, Restaurants and Bars“Something for Everyone”
SSAMARINE.COM 11
• 22 direct employees 81 subcontracted Security and Maintenance staff
• Other services available include:
• Water
• Grey Water
• Recycling
• Luggage handling
ONSITE STAFF AND OTHER SERVICES
SSAMARINE.COM
CONTINUOUSIMPROVEMENT
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SSAMARINE.COM
EVOLVING OUR FACILITY
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• Leveraging terminal technology – “bottlenecks and opportunities”
• Biometrics (facial recognition)
• Dedicated crew facilities
• Aesthetics
• Brand partnerships
• Expansion
SSAMARINE.COM
THANK YOU
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