creating a great workplace henry stewart chief executive

Creating a Great WorkplaceHenry Stewart

Chief Executive

Best for Customer Service in UK

2002: Nationwide Building Society

2003: Happy

2004: First Direct

Happy

2006: Winner,

Impact on Society

(Small business)

UK Best Workplace

2007: No. 2(Financial Times, 2/5/07)

Key elements of great

management?

When did you work at your

best?

Maslow’s Hierarchy of Needs

Safety

Physical Needs: Eat, Sleep

Maslow’s Hierarchy of Needs

Self

-actualisation

Self-esteem

Belonging

Safety

Physical Needs: Eat, Sleep

Pyramid of Management Needs

Trust

Freedom

Valued, Supported

Reward

Communication

Great management is

about …

Great management is

about

getting out of the way

Pre Approved

Principles Targets

Job Ownership

Feedback

Support

Job Ownership Model

People work best when they feel

good about themselves

Celebrate Mistakes

!

I’ve learned so much from my mistakes …

I’m thinking of making a few more

Hire Nice People

&

Treat Them Well

Who would you recruit?

Work/ Life Balance

Work/ Life Balance

It’s not about you!

People should be chosen to

manage people …

People should be chosen to manage people …

On the basis of how good they are at managing

people

Why do people leave their jobs

?

Roles of Management

Strategy

Decision Making

Supporting

Challenging

Nurturing

Role A

StrategyDecision Making

Role B

SupportingChallengingNurturing

One thing I like about these ideas

One thingI will

do next week ...

What would your organisation be like

if everybody was completely trusted?

Real Benefits:

2,000 Waiting

Henry Stewart

07870 682442

henry@happy.co.uk