creative tactics for the crm ninja

Post on 06-Jul-2015

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Step inside the dojo and learn how to improve your communication strategy through some of the most useful tips, tricks and creative tactics as employed by Hunter College's Undergraduate Admissions team. The presentation will focus on effective outside-of-the-box techniques for improving emails, maximizing your VIP pages, developing custom workflows, and getting the most out of your Connect instance.

TRANSCRIPT

Creative Tactics for the CRM Ninja

welcome to the dojo

The City University of New York

1!

Creative Tactics for the CRM Ninja

APPLAUSE

2!

Creative Tactics for the CRM Ninja

3!

Creative Tactics for the CRM Ninja

My Epic Fail

4!

Creative Tactics for the CRM Ninja

A Lesson for the Future

5!

Creative Tactics for the CRM Ninja

6!

Creative Tactics for the CRM Ninja

The CRM Ninja Formula

A lot of experience = a lot of mistakes

= a lot of learning

7!

Creative Tactics for the CRM Ninja

Tactic 1: Fearless Emails ² Purpose ² Concise ² Call-to-action ² Clean code ² Plain text ² Media supports

message

8!

Creative Tactics for the CRM Ninja

Fearless Email Workflow

9!

Creative Tactics for the CRM Ninja

Plan

10!

Creative Tactics for the CRM Ninja

Craft

11!

Creative Tactics for the CRM Ninja

The City University of New York

Clean up text

12!

Creative Tactics for the CRM Ninja

Edit template

13!

Creative Tactics for the CRM Ninja

Copy html into Premailer

14!

Creative Tactics for the CRM Ninja

Copy html into Premailer

15!

Creative Tactics for the CRM Ninja

Google fonts hack

16!

Creative Tactics for the CRM Ninja

Google fonts hack

17!

Creative Tactics for the CRM Ninja

Pretty opt-outs

18!

Creative Tactics for the CRM Ninja

Test and tweak

19!

Creative Tactics for the CRM Ninja

The City University of New York

Ship without fear!

20!

Creative Tactics for the CRM Ninja

Final tips to ship

² Match names of emails and filters ² Match start time to recurring time ² Check “Preview Send Times” ² Send results to yourself

21!

Creative Tactics for the CRM Ninja

The City University of New York

Tactic 2: Resend Process ² Attribute ² Filter ² Communication ² Report

22!

Creative Tactics for the CRM Ninja

The City University of New York

Resend reports

23!

Creative Tactics for the CRM Ninja

The City University of New York

Tactic 3: Scalable Workflow

24!

Creative Tactics for the CRM Ninja

The City University of New York

Commitment deposit plan

25!

Creative Tactics for the CRM Ninja

The City University of New York

Math Placement process

26!

Creative Tactics for the CRM Ninja

The City University of New York

Transfer Eval process

27!

Creative Tactics for the CRM Ninja

The City University of New York

Password reset requests

28!

Creative Tactics for the CRM Ninja

The City University of New York

29!

Creative Tactics for the CRM Ninja

The City University of New York

Tactic 4: Actionable VIP

30!

Creative Tactics for the CRM Ninja

The City University of New York

Four keys to Actionable VIP

² Purposeful information ² Important content above-the-fold ² Required actionable steps ² Progress bar

31!

Creative Tactics for the CRM Ninja

The City University of New York

WOW Slider

32!

Creative Tactics for the CRM Ninja

The City University of New York

Making progress

Three keys to becoming a successful crm ninja

One.

Meet Regularly

Two.

Execute & adjust

Three.

Ship without fear

And finally...

Find me:

Paul w. Philips @paulphilpsweb Hunter Hub Hunterhub.wordpress.com

The City University of New York

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