crisis management

Crisis Management

&

Business Continuity

Stephen Beamon

Training Development Director

IRC Training

08453 132278

Steve Beamon

• 32 years as a police officer

• Former officer in Scotland Yard Anti Terrorist Branch

• Four years as Foreign Office Crisis Management Trainer

• Served in Kenya, Malaysia, Indonesia, Philippines, Egypt.

• Worked in Russia, France, Germany, Austria, Belgium, USA.

• Experience of Shopping Mall crisis management in UK and overseas

• Set up and ran own training company

• Written lessons for Masters courses for Cranfield University

• Designs and writes training courses in crisis management, business

continuity, simulation exercises

What is Crisis Management

The process by which an organisation

deals with any major unpredictable

event that threatens to harm the

organization, its stakeholders, or the

general public.

Elements of a Crisis

• a threat to the organization,

• the element of surprise,

• a short decision time.

Types of Crisis

D

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

�

Natural – mud slides, earthquakes, floods,

typhoons, ground subsidence

Accidental – fires, floods, black outs, toxic waste,

explosions

Man-made – explosions, fires, floods, black outs,

product contamination

Risk, Scale & Impact

• Will it ever happen?

• If it did, how big will it be?

• What is the likely impact on life and the

community?

• Does the size of the crisis correlate with its

impact?

Buncfield Oil Storage Depot

Hemel Hempstead

December 2006

Bali 2002 & 2005

Discussion

• Consider the impact of this incident

• What are the consequences for the town

• What options are available to reduce the

impact and consequences?

• What can you do now?

Consider

• Survival of businesses – which ones and why?

• What will partner agencies be doing?

• What will your role be?

• How will the community react?

• How will visitors react?

• How prepared is your town centre

community?

Crisis Management

&

Business Continuity

Stephen Beamon

Training Development Director

IRC Training

08453 132278