crisis services town hall (national council orlando 2015)

Crisis Services Town Hall

David W. Covington, LPC, MBA, Recovery Innovations, Inc., Becky Stoll, Centerstone America & Cheryl Sharp, National Council

The Professional Orientation of Crisis Services- The Next Generation Begins Today!

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Crisis Services Survey (March 2015)

• Goal 1: collect information and learn more

about the crisis services of CBHCs

• Goal 2: learn about the needs of the

programs that provide crisis services.

• The survey was opened 1,183 times with 666

completed surveys.

• Responses from all 50 states, DC, Puerto

Rico and Micronesia

What Do Services Look Like?

• 65% of the programs are run by non-faith-

based, non-profit organizations.

• 45% of program budgets were under $500,000

annually.

• 77% of programs report receiving state funding

with this funding being the main source for

45% of programs.

• 55% of programs report no funding level

changes in past year.

What Do Services Look Like?

• 55% of crisis programs have been in place 16

years or longer

• 28% of Warm Lines are peer run

• All Crisis Programs most often list the ‘county’

as its service area

• All Crisis Program report serving 250 or fewer

unduplicated individuals most often (mean:

76%, range 49-92%).

Areas of Expertise

• Avg. 6 responses re: program expertise.

• Highest above (SUD). Lowest for American

Indians/Native Americans at 12%.

Top Five Most Offered Services

What Do Services Look Like?

Top Five Most Common Solo Crisis

Services Offered

No respondents listed a text crisis line or a level 1 acute psychiatric

inpatient program as a stand-alone program in their organization.

Training Needs

• 78% use a set training curriculum for new hires

• 1 on 1 coaching most frequently used training

method

• 91% require annual re-training

• 51% state suicide prevention most needed

training issue

Greatest Program Needs from National

Council

Greatest Program Barriers

Future Learning Interests

Would like to know about other programs…

The Professional Orientation of Crisis Services- The Next Generation Begins Today!

Our Priorities

1. Research

2. Policy & Practice

Guidelines

3. Data Reporting

4. Legislative Issues

5. Funding

6. Business Analysis

(Cost Avoidance)

7. Training/Safety Protocols

8. Marketing Resources

9. Community Collaboration

10.Quality Measures

The Professional Orientation of Crisis Services- The Next Generation Begins Today!

Our Resources

1. National Council Leadership

– Conference Crisis Track

– List Serve

2. SAMHSA

– 2 Day Mobile Crisis Summit (James Wright)

– Vijay Ganju New Orleans Dialogues

3. Other Professional Groups

– NSPL, AAS, NASCOD, DOJ, ENA, AAEP, etc.

The Professional Orientation of Crisis Services- The Next Generation Begins Today!

Our Next Steps

1. Fall 2015 National Council Magazine (Crisis

Services Issue)

2. Partner with NSPL and AAS on repository of

best practices

3. Build upon National Council List Serve and

Learning Community