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© 2008 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice
Norwegian Vivit User GroupFebruary 3-4, 2009 Oslo, Norway
Cross-Center Integrations with HP Operations ManagerHeinz Nisi, EMEA Software Presales
Agenda• Cross-Center
Integrations with:−Business Availability
Center−UCMDB−Service Management
Center−Network Management
Center−Operations Orchestration
• Integration with SiteScope
• VI SPI
4 8 February 2009
HP BTO software centers
Business Outcomes
APPLICATIONSSTRATEGY
Project & PortfolioManagement
Center
CIO Office
CTO Office
SOACenter
SAP, Oracle, SOA, J2EE, .Net
QualityCenter
PerformanceCenter
Application Security Center
Quality Management
OPERATIONS
BSM ITSM
Business Availability
Center
Operations Center
Network Management
Center
Service Management
Center
Client Automation
Center
Data Center Automation
Center
Service Automation
Universal CMDB
Process Automation
Industry-leading application and operations management with a complete discovery and dependency mapping solution
HP approach to Business Service Management
• Link business service management with IT service management solutions to optimize the service lifecycle
• Facilitate alignment across IT domains to optimize event, incident, problem, change and configuration processes
• Drive service management from a common service model
Integrate with key IT service
management processes
• Manage from an end-user and business service perspective• Prioritize IT issues based on business service levels and impact• Accelerate root cause analysis through advanced analytics and problem
resolution
Minimize business risk
• Proactively manage business and operational service levels• Consolidate event and in-depth performance tools into a single view• Automate the creation and maintenance of service dependency maps
Consolidate service health
management for application and infrastructure
HP Operations Manager as the core part of an integrated solution
Business Availability Center
UCMDB via DMANNM / NNMi
SiteScope
Service Manager
Operations Manager
Operations Orchestration
Operations Manager and Business Availability Center
7 8 February 2009
StrategyApplications
OperationsBSM ITSM
Operations Center
Network Management
Center
Identity Center
Client Automation Center
Data Center Automation Center
Service Automation
Process Automation
Universal CMDB
Service Management
Center
Business Availability
Center
Infrastructure Views
EUM views
HPOM and BAC: Integrating business, end-user, and system perspectives top-down and bottom-up
HPOM
IntegrationMonitor
BAC
BAC Forwarder
HPOMPolicy
HPOMAgent
Enrich operational service views with web site and application availability data. Correlate infrastructure with end-user transactions, in real-time
Accelerate MTTR by automatically correlating IT infrastructureinformation with end user transactions
IT infrastructure service events
EUM alerts from BPM or RUM, e.g.
transaction response time
HPOM to BAC event forwarding
Filte
ring
Nor
mal
izat
ion
IT re
sour
ces
Prio
ritiz
atio
n
De-
dupl
icat
ion
Cor
rela
tion
Forw
ardi
ng to
BAC
CI /
KP
I map
ping
Event log
System
Application
Network
Security
Dashboard/SLM
HPOM BAC
Consolidated view of business process, application, transactions, users, and infrastructure availability and performance
Proactively manage business and operational services
BAC real-time dashboardon HPOM infrastructure views
BAC views generated by HPOM: Proactively identify and prioritize critical business issues
SLM: Provide operations users visibility into service levels
BAC dashboard displays HPOM
KPIs
BAC EUM to HPOM alert forwarding
BAC EUM (BPM, RUM)
Alert configuration
HPOM Agent
HPOM: Enrich operational service views with web site and application availability
and performance data
EUM: Measure business impact and risk from the end-
user perspective
Policy
HPOM views generated by BAC: Correlate infrastructure with end-user transactions
DMA 8.10 will pull-in EUM views, especially BPM
monitors
CI status from BAC
BPM views show each multi-step transaction and
locations
EUM threshold violation triggers HPOM status
From HPOM: Cross-launch BAC impacted business processes and KPIs
• BAC Dashboard• BAC KPIs• BAC Impacted
Services
Additional context menu item in HPOM
Cross-launch HPOM UI in context of BAC
• View related infrastructure events• Launch pre-filtered HPOM
message browser
Additional context menu item in BAC
Operations Manager and UCMDB
15 8 February 2009
StrategyApplications
OperationsBSM ITSM
Operations Center
Network Management
Center
Identity Center
Client Automation Center
Data Center Automation Center
Service Automation
Process Automation
Business Availability Center
Universal CMDB
Service Management
Center
UCMDB
Dependency Mapping Automation
DMACI data and
dependencies
Managed Servers and applications
Operations Manager
CI and Dependency information (nodes and services)
Discovery and CI maintenance
Automate dependency mapping and optimize operational management
Unmanaged servers and applications
Discovery and
Dependency Mapping
Federation
Other HP Software
Co-ordinate server, application and dependency information between UCMDB and Operations Manager automatically
Enables business and application focussed impact analysis in HPOM
Highlight unmanaged infrastructure components to HPOM administrators including the business context
Dependency Mapping Automation
DMACI data and
dependencies
Managed Servers and applications
Operations ManagerDiscovery and
CI maintenance
Streamline incident analysis and root cause indication
Unmanaged servers and applications
UCMDBDiscovery
and Dependency
Mapping
Federation
Other HP Software
Access to CI change and
neighbor info
Incident
Simplify assignment of operational incidents to the correct team
Streamline and optimize root cause analysis by providing access to relevant UCMDB information
Operations Manager and Service Management Center
18 8 February 2009
StrategyApplications
OperationsBSM ITSM
Operations Center
Network Management
Center
Identity Center
Client Automation Center
Data Center Automation Center
Service Automation
Process Automation
Business Availability Center
Universal CMDB
Service Management
Center
Operations Manager / Service Manager
Cut costs and manage
budgets well
More robust environment for production IT operations
Enhance SM by automating ticket creation and updates based
on events from HPOM
Enhance HPOM by providing a process for structuring and organizing real-time responses to incidents
Control HPOM service/node outage mode from SM
Have SM leverage service / node infrastructure from HPOM
HPOM Message to SM incident correlation • Correlate HPOM messages (network, infrastructure, application) to a
single SM incident ticket• Allow HPOM to track SM actions: Correlate SM incident tickets to one
or more HPOM messages
SCAuto
SCAuto for HPOM
Operations Manager
Two-way: SCAuto for HPOM allows you to automate the process of creating, updating, and closing incident tickets. It has the capability to annotate, own, and acknowledge OM messages from modifications done on SM incident tickets
Service Manager
IncidentTickets
Assets
SLAs
Messages
Operations Manager Service Manager
Optional: SM has visibility into node / service infrastructure from HPOM
Operations Manager and Network Management Center
22 8 February 2009
StrategyApplications
OperationsBSM ITSM
Operations Center
Service Management
Center
Identity Center
Client Automation Center
Data Center Automation Center
Service Automation
Process Automation
Universal CMDB
Business Availability Center
Network Management
Center
Integration HPOM with NNMi:Based on industry standard web services
8 February 2009
Supports consolidation of network, system & applications in HPOM
2. Synchronization of incident updates from HPOM to NNMi
1. Incident forwarding from NNMi to HPOM
3. Cross launch of NNMi forms and views from HPOM (e.g. incident, netw.neighbors)
Supports consolidation of network, system and application events in HPOM
Bi-directional updates of lifecycle state changes: acknowledge / close / registered
NNMi will filter what incidents are forwarded
Automatic forwarding to one or more OM servers
Enables cross-domain reports including network, servers and applications
Correlation of network events with infrastructure and application events
Impact of network statusIn HPOM service view
Consolidate network and infrastructure tools into a single pane of glassAssess and troubleshoot network problems from HPOM
Node specific tools:- Show layer 2/3 neighbors- Traceroute to node- Show node config. poll- Ping node etc.
Incident specific tools:- Show related NNMi incident- Show layer 2/3 neighbors ofthe emitting NNMi node etc.
Operations Manager and Operations Orchestration
26 8 February 2009
StrategyApplications
OperationsBSM ITSM
Operations Center
Network Management
Center
Service Management
Center
Identity Center
Client Automation Center
Data Center Automation Center
Service Automation
Process Automation
Universal CMDB
Business Availability Center
27 8 February 2009
Operations OrchestrationIntegration only Routine Tasks to
Service Provisioning Alert/Incident ResolutionHP OO is the industry-leading workflow automation tool for diagnostic, triage and troubleshooting
Operations Manager and Operations Orchestration working together can automate routine processes used to isolate, diagnose and remediate service impacting problems in complex network environments.
Operations Orchestration provides the capability to take manual, repetitive tasks and automate them in the form of a flow. A flow is a set of linked actions that can automate health checks, troubleshooting tasks or any other repetitive IT support task.
Example: Hypervisor
Event detected that resource utilization of a virtual guest system becomes too high
Identify physical server with highest level of resource availability
Perform migration of the virtual system
Operations Manager + VI SPI
Service map updated indicating new home of virtual guest, originating message auto-acknowledged
Operations ManagerOperations Orchestration Operations Orchestration
1 2 3 4
Operations Manager and SiteScope
29 8 February 2009
StrategyApplications
OperationsBSM ITSM
Operations Center
Network Management
Center
Service Management
Center
Identity Center
Client Automation Center
Data Center Automation Center
Service Automation
Process Automation
Universal CMDB
Business Availability Center
Best-in-class agent-based and agent-less operations management
30
• Consolidated operations− Agent-based and agent-less
monitoring managed from one central console
• Extended management footprint− Agent-less capabilities for
broader monitoring coverage and choice
• Tight integration− Forwarding of SiteScope alerts
into HPOM− SiteScope populates HPOM
Service Map− HPOM launches SiteScope tools
Integration with SiteScope
Systems with agent
Systems without agent
SitescopeOperations Manager
Manage from a single HPOM enterprise console
The industry‘s best combination of agent-based and agent-less management to better match your unique requirements
Operations Manager and SiteScope Administration
8 February 2009 31
Manage configurations for one or more SiteScope servers
Cross-launch SAM Admin UI in context
Monitor health and status of SiteScope instances
Facilitate the transfer of configuration information from one SiteScope instance to another
Synchro-nize settings between multiple SiteScope servers
OM SPI for Virtual Infrastructure
32 8 February 2009
StrategyApplications
OperationsBSM ITSM
Operations Center
Network Management
Center
Service Management
Center
Identity Center
Client Automation Center
Data Center Automation Center
Service Automation
Process Automation
Universal CMDB
Business Availability Center
Virtualization evolution Existing IT environment
33 8 February 2009 HP Confidential & Subject to Change without Notice
Move from standalone to
virtualized environment
Understand services on top of virtualized
systems
Integration of new technology
(hypervisors) into existing IT environment
Understand end-user impact
Integrate new teams (SME) into existing
organizations
Build knowledge about new technology
Virtualized environmentVirtualized environment
Specific challenges in the virtualized environment
Change in the virtual environment• Change detection in VM • Adapt monitoring to change
Monitor and manage the performance from a:• System perspective
– Physical system– Logical system
• End-user perspective
Integrate virtualized environment into end-to-end management solution
Integrate vendor management tools
34 8 February 2009 HP Confidential & Subject to Change without Notice
Integrate virtualized environments into an existing IT management solution
Single, common management console for physical and virtual infrastructure
Management of virtualized and non-virtualized IT resources within one management solution
Automatic service map discovery and maintenance
Continuously monitor the virtual and physical resources of a ESX Server
Visualize ESX server farms and their hosted virtual machines
35 8 February 2009 HP Confidential & Subject to Change without Notice
SPI for virtualization infrastructureManagement of hypervisors• Availability/change monitoring of virtual
systems• Advanced monitoring, auto-thresholding
policies• Discovery policy for service map
integration• Use of OM agent and performance
agent metrics, PM default graphs
• Adaptive threshold for critical metric areas
• Remote web console launch tool
• Availability reports of ESX server and guests
• Uses PA’s BYLS* metrics for guest VM performance monitoring
Version 1 supports• OMW 8.10
• HTTPS Agent 8.52
• VMware ESX Server 3.0.1, 3.0.2, 3.5
• PA 4.60/4.70 (pre-requisite) installed on VMware service console
HP Management Server, HP Performance
Manager (graphing) VI SPI
HP Ops agentmonitors on ESX
Code data
Vmwarelogs
Virtualization metrics
HP Performanceagent on ESX Perf
data
Service Console on VMware
GuestVM
GuestVM
GuestVM
… … …
GuestVM
GuestVM
GuestVM
36 8 February 2009 HP Confidential & Subject to Change without Notice
Monitoring solution for a highly dynamic resources
• Historical data used to calculate baseline of “normal” range
• Messages sent when current value (red line) is above or below the “normal” value
• Severity is assigned based on the distance from the “normal” for that time period (one, two or three standard deviations from average)
Baselining policies – adaptive thresholds
Dynamic monitoring threshold for virtualized environment
• OM “learns” behavior patterns for statistical data
• Reduces “false” alarms by 95%: Only alarms for “abnormal” behavior at a given time
37 8 February 2009 HP Confidential & Subject to Change without Notice
Auto-discovery of virtualized environments for root cause analysis
• System discovery of the VMware ESX Host− Host system represented in virtualization
infrastructure map
• Discovery of VM infrastructure− Guest machines represented via individual
service elements
• Adapt monitoring to detected changes
• Show dependency between physical and virtual system and the related application
• Root cause problem analysis
Detect changes within the virtualized environment
38 8 February 2009 HP Confidential & Subject to Change without Notice
Managing VMware ESX server with the Smart Plug-in for Virtualization
HP Operations Center
VMware ESX Server
Smart Plug-in for Virtualization
Service aspect
All services from single vendor
Simple licensingmodel
Ease of use and implementation
Technology aspect
Use of existing technology
Focus on essential VM monitoring
Advanced features(Baseline thresholds)
Integration aspectService view
integration
Auto discovery of virtual environment
Performance monitoringof virtual environemnt
Guestsystem
Guestsystem
Guestsystem
Guestsystem
Guestsystem…
39 8 February 2009 HP Confidential & Subject to Change without Notice
BSM monitoring solution for virtualized environments
Leverage leading solution
Key benefits / Summary Key benefits / Summary
- More efficient use of resources –provide real-time capacity planning data
- Accurate Service Dependency Maps
- Avoid self inflicted wounds using automatic provisioning of VMs
- Base lining ofperformance data
- Accelerate Service Impact Analysis
- Higher quality of monitoring
- Minimize Risk of unmonitored VMs
- Understand impact of virtualization for Services running on top of it
- provides monitoring information for End-to-End monitoring- Lower cost of ownership
Questions?
HPOM/DMA/UCMDB:Smart message mapping
42
message deliverybased on ID only(existing solution)
42
35
Services in HPOM Service Engine
SPI(sends a message)
MessageID=3
1
Importer
Key Value
Hosted-on “HostA”
Name “/home”
cudID “5”
Lookup
Messagekeywords:
/home, HostA
Messagekeywords:
/home, HostAID=5
Mapping table
calculated
SPI messages will set the status on serviceobjects synchronized from the UCMDB
Smart mapping based on message properties, group
Generic mechanism to make HPOM independent from hardcoded service IDs
HPOM and SMC:HPoutage settings are observed
OperationsManager
Additional Bonus: Change Outage mode for HPOM services and nodes from Service Manager
Delete: Consequently, messages are discarded from the HPOM management server and will never create/update incident tickets in Service Manager.
Acknowledge:Behavior depends on WMI forwarding script observing OV_Message.State = 4 (Acknowledged)
Reconcile HPOM nodes and services with SM complements SM–UCMDB integration
Ticket generation references nodes / services that don’t exist yet in Service Manager
Reduce effort to upgrade from HPOM – SD to HPOM – SM
scenariosHPOM SPIs populate HPOM service model that is not synchronized with
UCMDBIntegration layer
Universal CMDB
Technology for better business outcomes
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