crossrail paddington station construction traffic diversion route

Crossrail – Paddington Station Construction

Traffic Diversion Route Management Strategy

Status: Live

Version: V06

Date: 30 September 2011

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Document Control This document is the Route Management Strategy for the Paddington Bus Diversions Route Traffic Management. Document History

Version Date Changes since previous issue

00a 2/08/2011 First draft

001 5/08/2011 Jason Clark comments

002

9/08/2011 Stephen O’Connor comments

003 2/09/2011 Draft for review

004 10/09/2011 Minor changes

005 29/09/2011 Final review

006 30/09/2011 Issued to Crossrail

Name Sign

Author(s): Irene Selema

Checked by: Stephen O’Connor

Approver: Jason Clark

Report No:

Date:

Reference Documents Paddington Bus Diversions Assessment Distribution All Contacts included within note To be included with Schedule 3 submission from Crossrail to WCC

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Contents Page No.

0. Document Control 2 1. Introduction 4 2. Contingency Measures 5 3. Emergency and Events Measures 9 4. Highway Enforcement 19 5. Monitoring Strategy 20

Appendix

Key Contacts 24

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1. Introduction

1.1 This document should be read in conjunction with the Paddington Bus Diversions

Assessment. This document sets out the proposed route management strategy for those bus services and roads incorporated within the diversion required for the Paddington Station Crossrail works (full closure of Eastbourne Terrace), including contingency measures, in order to address the following objectives:

To outline and explain the diversion route contingency measures in the event of prolonged congestion or delays being experienced.

To outline and explain the diversion route contingency measures in the event of emergency situations or scheduled events.

To provide detail of the enforcement measures agreed with the respective highway authority.

To set out the monitoring strategy for the diversion route.

To provide a summary of key contacts to facilitate a fast and coordinated approach to route management.

1.2 It is intended that this strategy be used as a key reference document during the

diversion period.

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2. Contingency Measures

2.1 The first two to three weeks of any diversion route are invariably challenging

regardless of the amount of advanced publicity and signing provided. Traffic requires time to settle into new network patterns, giving drivers time to work out alternative routes where possible. After this time, if issues persist then contingency measures may be required to mitigate these problems. Contingency measures in the event of a number of issues arising have been identified in Table 1. Although these measures may affect any transport mode, they are of particular concern to TfL London Buses due to the large potential impact on bus services and passengers.

2.2 Bus services and operations are closely monitored through various means, such as

CentreComm, iBus data, and London Bus Operations on-site personnel. Immediate reports are received and actioned as necessary. In the short term, operational staff will seek to ensure that bus services are maintained in the best possible way, where necessary avoiding the problem locations. In the longer term, use can be made of iBus data which provides accurate time and distance reports, allowing problem locations to be accurately identified across a defined period. Once the cause of the congestion or delay has been identified, an agreed internal procedure is followed. This would review the reliability of each route, how much lost mileage is being generated (buses that do not reach the end of the scheduled route), how long the delays are and the affect on the wider network of making changes to bus services. For example, if required, running times will be reviewed and measures taken with the operators to restore reliability. This could include adjustment of frequencies, allocation of resources or managed curtailment of services. This work would be carried out by TfL’s Performance Directorate. All changes would need to be approved though the usual director-led sign off processes. However, it is expected that no alternations would be made to bus services during the first three or four weeks of operation of the diversion route.

2.3 The Paddington Bus Diversions Assessment (September 2011) assesses the

alternative bus stand and bus diversion options. This assessment is based on modelling and assessment undertaken by Scott Wilson on behalf of Crossrail. This modelling has been carried out in line with TfL guidelines.

2.4 In order to facilitate a coordinated and quick response to issues arising, a key

contacts table is included in Appendix A, which sets out the responsibilities of each person involved with this project, including their contact details and when they should be contacted.

2.5 On-going communications with stakeholders, especially members of the public,

residents and businesses is required in order to reduce the amount of public/passenger confusion before and during the diversion, including (but not exclusive to):

Email campaign to Oyster card users (in advance of the closure)

A5 flyer to be handed out by Customer Information Assistants (CIAs)

Information within the station regarding the change in taxi pick up locations

Information on the TfL page of Metro

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Information on TfL website including – o Notice on Journey Planner and live travel news, and linking Journey

Planner to the project page online Infomercial for Traffic Radio and an advert placed in TfL’s section of the Metro

On bus announcements using iBus system

Notices placed at bus stops along the effected routes.

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Table 1: Route Management for Contingency Measures Issue

Action Lead Contact(s)

Possibility of congestion resulting from loading action on Craven Road/Praed Street

Increase enforcement / suspend / restriction on loading.

Max Zindoga (Westminster City Council - WCC) / Sarah Thompson (WCC) / John Matthews (WCC – Enforcement Manager)

Possibility of congestion resulting from illegal parking – Craven Road/Praed Street

Increase enforcement / suspend / restriction on parking.

Max Zindoga (WCC) / Sarah Thompson (WCC) / John Matthews (WCC)

Access to St Mary’s Hospital is maintained at all times. Emergency access is not affected by work sites. Ensure other roads are free flowing. Advertise this at depots – ensure public aware through Comms teams, ensure temporary stop installed correctly before diversions begin.

Ben Whitton (Crossrail)/ Graeme Oddy (Costain Skanska)/ Peter Skilton/Jason Clark

Diversion affects reliability of bus services. Review the frequency of the service or resources allocated to the route to restore reliability.

Peter Skilton / Matthew Preston

Traffic queuing back past and blocking the following key locations:-

Bishops Bridge Road/Westbourne Terrace

Craven Road/Westbourne Terrace

Craven Road/Praed Street/Spring Street Diversion / delay of tour bus services

Consider adjusting the traffic signals. Check the cause of queuing i.e. assess if more enforcement is required. Request Traffic Directorate for further review. Consider remedial action to ensure service integrity.

Jason Clark / Matthew Preston / Peter Skilton / Andrew Wiseall / Clare Woodcock / Sarah Thompson (WCC) / Max Zindoga (WCC)

Alteration of bus stands, could impact upon tour bus operations

Will be closely monitored Peter Skilton

Taxis or other traffic making U-turns on Praed St to drop off at the Underground entrance.

Request a new Temporary Traffic Order (TTO) to prevent U-turning on this section of Praed St. Install traffic road sign advising of closure to Eastbourne Terrance.

Jason Clark / Ben Whitton (Crossrail) / Graeme Oddy Costain Skanska) / Sarah Thompson (WCC)

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Route Management for Contingency Measures Issue

Action Lead Contact(s)

Observations of pedestrian safety issues In the first instance investigate road safety measures with the Metropolitan Police Service (MPS). Increase signage or consider a pedestrian facility.

Jason Clark / Clare Woodcock / PC Justin Bennett / Don Murchie (WCC) / Sarah Thompson (WCC)

Unable to obtain adequate VMS signs. Seek to provide additional repeater A-frame advanced notice signs

Jason Clark / Ben Whitton (Crossrail) / Graeme Oddy (Costain Skanska) / Don Murchie (WCC)

Blind ’spots’ in CCTV coverage. - Monitor using Surface staff undertaking ad hoc checks. - Investigate other methods of enforcement. - Install temporary CCTV if required.

Jason Clark / Ben Whitton (Crossrail) / Max Zindoga (WCC) / Sarah Thompson (WCC) / Graeme Oddy (Costain Skanska)

A significant number of complaints from the public regarding the diversion route which are communicated through Consultation and Engagement. From Passengers / Residents / other carriageway users

Complaints in the Paddington area pertaining to the works / diversions / any delays will be co-ordinated by TfL Customer Services, overseen and investigated where necessary by Consultation & Engagement team.

Carolyn Agocs / Stephen O’Connor / Ruth Heatherley (Crossrail)

Excessive Coach Parking in Praed Street and Craven Road

Ensure regular enforcement patrols. Traffic order amendment for tour bus stop on London Street, to allow coaches to use this facility

Darek Podwiazka/ Coach drivers helpline

Traffic levels high (super peak) because of Notting Hill Carnival. Many of the bus routes to and from Carnival pass through or near to Paddington. Additional road closures for Carnival could result in additional traffic in the area

Monitor CCTV, station information, real-time bus information

PC Justin Bennett / TfL CentreComm / LSTCC / Matthew Preston.

Traffic levels in Craven Road / Praed Street. Monitor CCTV, real time bus information LSTCC / Andrew Wiseall / Clare Woodcock / Jason Clark

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3. Emergency / Events Measures

3.1 As could be expected on any street, emergency situations may arise to disrupt the

diversion route or wider Paddington area. These may include failed utilities (not planned works) requiring emergency works, a road traffic collision, a security alert or some other event that requires the emergency services. Each of these events would impact the diversion route for different amounts of time, potentially from one hour to several days or even weeks. Whilst these events in themselves cannot be predicted, the resultant road closure can be planned for. Table 2 sets out the contingency measures for any potential unexpected road closures, and should be read with reference to Figure 1 & 2 which summarise the bus services and routes affected.

3.2 These road closures would affect all traffic. However, they would be of particular

concern to the integrity of bus network. TfL CentreComm has existing procedures and well-used diversion routes that would be implemented in the event of an unexpected road closure occurring. This is dealt with onsite, relative to such an event arising. TfL Bus Operations will implement one of the options specified in Table 2, using their knowledge of the area, previous experience and taking into account any other events or incidents on the network.

3.3 A number of planned events occur in central London and the West End every year,

and many of these are known about and planned for in advance. However, short notice events must also be expected such as protest marches, which require only seven days notice. Events that affect the Paddington area or the diversion route will fall under the Metropolitan Police Service (MPS) current procedure whereby a notice of event is received and evaluated based on individual circumstances. It is expected that if a march through the area around Paddington Station is requested, it may be refused on the grounds that remaining carriageway capacity would be insufficient.

3.4 The MPS work closely with TfL Bus Operations to deal with events, and existing procedures will continue to be used. Events will arise throughout the works period and will be taken into account on an individual basis to minimise disruption.

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Figure 1: Map of bus service diversion (as at September 2011 – subject to minor alterations).

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Figure 2: Map of bus service diversions (as at September 2011 – subject to minor alterations).

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Table 2: Route Management for Emergencies and Events Note 1: Road closures may occur as a result of a number of emergencies including, but not limited, to: a utility failure, a road traffic collision, a security alert or emergency services incident response. Traffic conditions may change as such potential diversion routes may be subject to change.

Diversion Issue Action

Lead Contact(s) Matthew Preston

Closure of Eastbourne Terrace (between Bishop’s Bridge Road and Cleveland Terrace)

Eastbound Closure Only: Routes 7, 23, 27, 36, N7 from Bishops Bridge Road at Gloucester Terrace via right Gloucester Terrace, left Lancaster Terrace, left Westbourne Terrace, right Sussex Gardens, left Spring Street, right Praed Street to line of route.

Mark Geldard (CentreComm & Contingency Planning Manager) / Peter Skilton (Area Manager - Westminster) / Mick Keehan (Night Manager -Westminster) (21:00 – 06:00) / Metropolitan Police Service

Closure of Bishops Bridge Road (east of Eastbourne Terrace)

Route 46 from Spring Street at Praed Street via right Praed Street, left Edgware Road, left Harrow Road to line of route (both directions). Route 159 curtailed to stand in Westbourne Terrace and then ahead Westbourne Terrace, right Bishops Bridge Road, right Eastbourne Terrace to line of route. Route 332 curtailed to North Wharf Road from Bishops Bridge Road at North Wharf Road via left North Wharf Road to stand and then ahead North Wharf Road, left Harrow Road, circumnavigate Harrow Road/Bishops Bridge Road gyratory, ahead Harrow Road, left Edgware Road to line of route.

Mark Geldard / Peter Skilton / Mick Keehan (21:00 – 06:00) / MPS

Closure of Bishops Bridge Road (between Westbourne Terrance and Eastbourne Terrace)

Routes 7, 23, 27, 36, N7 (eastbound) from Bishops Bridge Road at Gloucester

Mark Geldard / Peter Skilton / Mick Keehan (21:00 – 06:00) / MPS

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Terrace via right Gloucester Terrace, left Lancaster Terrace, left Westbourne Terrace, right Sussex Gardens, left Spring Street, right Praed Street to line of route. Route 46 from Spring Street at Praed Street via right Praed Street, left Edgware Road, left Harrow Road to line of route (both directions). Route 159 towards Paddington Basin from Edgware Road at Sussex Gardens via ahead Edgware Road, left Harrow Road, left North Wharf Road to stand. Route 159 towards Streatham from Bishops Bridge Road at Harrow Road via circumnavigate gyratory, ahead Harrow Road, right Edgware Road to line of route. Route 205 curtailed to Lancaster Gate from Craven Road at Westbourne Terrace via left Westbourne Terrace, left Sussex Gardens, right Sussex Gardens, left Bourne Street, right Bayswater Road, right Lancaster Terrace to stand. From stand ahead Lancaster Terrace, left Westbourne Terrace, right Sussex Gardens, left Spring Street, right Praed Street to line of route. Route 332 curtailed to North Wharf Road from Bishops Bridge Road at North Wharf Road via left North Wharf Road to stand and then ahead North Wharf Road, left Harrow Road, circumnavigate Harrow Road/Bishops Bridge Road gyratory, ahead Harrow Road, left Edgware Road to line of route.

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Closure of Westbourne Terrace (between Bishops Bridge Road and Cleveland Terrace)

Routes 7, 23, 27, 36, N7 (westbound) from Craven Road at Westbourne Terrace via left Westbourne Terrace, left Sussex Gardens, right Sussex Gardens, left Bourne Street, right Bayswater Road, right Lancaster Terrace, left Gloucester Terrace, left Bishops Bridge Road to line of route. Route 46 towards Farringdon Street from Lancaster Terrace at Gloucester Terrace via left Gloucester Terrace, right Bishops Bridge Road to line of route. Route 159 towards Paddington Basin from Craven Road at Westbourne Terrace via left Westbourne Terrace, left Sussex Gardens, right Sussex Gardens, left Bourne Street, right Bayswater Road, right Lancaster Terrace, left Gloucester Terrace, right Bishops Bridge Road to line of route. Route 205 from Craven Road at Westbourne Terrace via left Westbourne Terrace, left Sussex Gardens, right Sussex Gardens, left Bourne Street, right Bayswater Road, right Lancaster Terrace, left Gloucester Terrace, right Bishops Bridge Road, right Eastbourne Terrace to line of route.

Mark Geldard / Peter Skilton / Mick Keehan (21:00 – 06:00) / MPS

Closure of Westbourne Terrace (between Cleveland Terrace and Craven Road)

Routes 7, 23, 27, 36, N7 (westbound) from Craven Road at Westbourne Terrace via left Westbourne Terrace, left Sussex Gardens, right Sussex Gardens, left Bourne Street, right Bayswater Road, right Lancaster Terrace, left Gloucester Terrace, left Bishops Bridge Road to line of route. Routes 7, 23, 36, N7 (eastbound) from Bishops Bridge Road at Eastbourne

Mark Geldard / Peter Skilton / Mick Keehan (21:00 – 06:00) / MPS

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Terrace via ahead Bishops Bridge Road, right Harrow Road, right Edgware Road to line of route. Route 27 towards Chalk Farm from Bishops Bridge Road at Eastbourne Terrace via ahead Bishops Bridge Road, right Harrow Road, right Edgware Road, left Chapel Street to line of route. Route 46 will be curtailed to North Wharf Road from Bishops Bridge Road at North Wharf Road via left North Wharf Road to stand and then ahead North Wharf Road, left Harrow Road, ahead Harrow Road to line of route. Route 159 towards Paddington Basin from Craven Road at Westbourne Terrace via left Westbourne Terrace, left Sussex Gardens, right Sussex Gardens, left Bourne Street, right Bayswater Road, right Lancaster Terrace, left Gloucester Terrace, right Bishops Bridge Road to line of route. Route 159 towards Streatham from Bishops Bridge Road at Harrow Road via circumnavigate gyratory, ahead Harrow Road, right Edgware Road to line of route. Route 205 curtailed to Lancaster Gate from Craven Road at Westbourne Terrace via left Westbourne Terrace, left Sussex Gardens, right Sussex Gardens, left Bourne Street, right Bayswater Road, right Lancaster Terrace to stand. From stand ahead Lancaster Terrace, left Westbourne Terrace, right Sussex Gardens, left Spring Street, right Praed Street to line of route.

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Closure of Craven Road (between Westbourne Terrace and Spring St)

Routes 7, 23, 27, 36, 159, 205, N7 (eastbound) from Sussex Gardens at Norfolk Place via ahead Sussex Gardens, right Westbourne Terrace to line of route. Routes 7, 23, 27, 36, 159, 205, 332, N7 (westbound) from Westbourne Terrace at Craven Road via ahead Westbourne Terrace, left Sussex Gardens, left Spring Street, right Praed Street to line of route. Route 436 towards Lancaster Gate from Sussex Gardens at Norfolk Place via ahead Sussex Gardens, left Bourne Street to line of route. Route 436 towards Lewisham from Westbourne Terrace at Sussex Gardens via right Sussex Gardens, left Spring Street, right Praed Street to line of route.

Mark Geldard / Peter Skilton / Mick Keehan (21:00 – 06:00) / MPS

Closure of Praed St (east of Spring St) between Spring Street and Norfolk Place

Routes 7, 23, 27, 36, 159, 205, N7 (eastbound) from Sussex Gardens at Norfolk Place via ahead Sussex Gardens, right Westbourne Terrace to line of route. Routes 7, 23, 27, 36, 159, 205, 332, N7 (westbound) from Westbourne Terrace at Craven Road via ahead Westbourne Terrace, left Sussex Gardens, left Norfolk Place, right Praed Street to line of route. Route 436 towards Lancaster Gate from Sussex Gardens at Norfolk Place via ahead Sussex Gardens, left Bourne Street to line of route. Route 436 towards Lewisham from Westbourne Terrace at Sussex Gardens via right Sussex Gardens,

Mark Geldard / Peter Skilton / Mick Keehan (21:00 – 06:00) / MPS

Closure of Westbourne Terrace (between Craven Road and Sussex Gardens)

Route 46 towards Lancaster Gate from Westbourne Terrace at Craven Road via

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left Craven Road, right London Street, right Sussex Gardens to stand, then right Spring Street, left Praed Street, right Westbourne Terrace to line of route. Route 436 towards Lancaster Gate from Craven Road at Westbourne Terrace via right Westbourne Terrace to stand. Route 436 towards Lewisham from stand in Westbourne Terrace via ahead Westbourne Terrace, right Bishops Bridge Road, right Eastbourne Terrace, right Cleveland Terrace, left Westbourne Terrace, left Craven Road to line of route.

Closure of Sussex Gardens (between Westbourne Terrace and Spring Street)

Route 436 towards Lewisham from stand via ahead Westbourne Terrace, right Bishops Bridge Road, right Harrow Road, right Edgware Road to line of route. Tour buses from Lancaster Terrace, via ahead Westbourne Terrace, right Bishops Bridge Road, right Harrow Road, right Edgware Road to line of route.

Closure of Praed Street (between Spring Street and Edgware Road)

Routes 7, 23, 27, 36, 159, 205, N7 (eastbound) from Sussex Gardens at Norfolk Place via ahead Sussex Gardens, right Westbourne Terrace to line of route. Routes 7, 23, 36, N7 (westbound) from Bishops Bridge Road at Eastbourne Terrace via ahead Bishops Bridge Road, right Harrow Road, right Edgware Road to line of route. Route 27 towards Chalk Farm from Bishops Bridge Road at Eastbourne Terrace via ahead Bishops Bridge Road, right Harrow Road, right Edgware Road, left Chapel Street to line of route.

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Route 159 towards Streatham from Bishops Bridge Road at Harrow Road via circumnavigate gyratory, ahead Harrow Road, right Edgware Road to line of route. Route 205 towards Bow Church from stand in Cleveland Terrace via right Westbourne Terrace, right Bishops Bridge Road, right Harrow Road, right Edgware Road, left Chapel Street to line of route. Route 332 curtailed to North Wharf Road from Bishops Bridge Road at North Wharf Road via left North Wharf Road to stand and then ahead North Wharf Road, left Harrow Road, circumnavigate Harrow Road/Bishops Bridge Road gyratory, ahead Harrow Road, left Edgware Road to line of route. Route 436 towards Lancaster Gate from Craven Road at Westbourne Terrace via right Westbourne Terrace to stand. Route 436 towards Lewisham from Westbourne Terrace at Craven Road via ahead Westbourne Grove, right Bishops Bridge Road, right Harrow Road, right Edgware Road to line of route.

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4. Highway Enforcement

4.1 It has been agreed that the levels of enforcement can be increased to address

illegal parking and loading activity if required. Crossrail will fund the reasonable costs of this additional enforcement. The following summarises the agreements made with the local highway authorities.

4.2 Westminster City Council is the highway authority for all the roads affected by

these works and subsequent diversions. WCC, TfL and Crossrail have agreed the following enforcement strategy in conjunction with the Traffic Management Plans illustrated in the Schedule 3 Crossrail Act submission:

On-street enforcement to be provided and increased if necessary to level of enforcement required in order to ensure diversion traffic is not impacted by illegal parking or loading activities.

CCTV monitoring and enforcement through available cameras (see Section 5 for details).

Continued CCTV enforcement of existing yellow box junctions.

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5. Monitoring Strategy

5.1 Previous sections have mentioned how TfL will be monitoring bus services.

However strategic traffic monitoring will also be carried out primarily using the Surface Transport Traffic Operations Centre (which incorporates CentreComm, the London Streets Traffic Control Centre and the Metropolitan Police Traffic Operation Control Centre). There are a number of cameras which can be accessed to monitor traffic along the diversion route and which are all included in the camera sharing partnerships TfL has with Westminster, as set out in Figures 3 and 4 below.

Figure 3: – Craven Road/Eastbourne Terrace CCTV Camera View

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Figure 4: Eastbourne Terrace/Bishops Bridge Road CCTV Camera View

5.2 In all communications, members of the public and other stakeholders have been given the Crossrail Helpdesk telephone number and email address to go to as their first point of contact with any queries, comments or complaints. This procedure will continue. However, when the bus diversions come into effect, the normal TfL customer services number will be on the bus stops and stands and customers dialling that number will speak to ST Customer Services. A joint briefing will be given in advance of the closure to all TfL Customer Services staff involved to ensure that everybody has the same information. Any calls received by the Crossrail Helpdesk that are bus-related should be dealt with by TfL Customer Services and will be transferred to our customer services call centre.

Correspondence Strategy 5.3 During the works period all correspondence will be handled either by the Crossrail

Helpdesk or TfL Customer Services. Both teams will be fully briefed through the use of FAQ sheets. In the event that the complaint needs to be escalated or further consideration given to the points raised, it will be passed to TfL Consultation and Engagement Team (C & E). The C & E team will liaise with other stakeholders and / or business partners to provide an appropriate answer or action.

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5.4 The Communications group has been liaising with local residents and businesses through regular meetings of the Paddington Crossrail Liaison Group and sub groups, Paddington Station Review Group, and other relevant meetings. It is intended that these meetings will continue as the diversion is implemented. This approach will provide a further avenue for monitoring the diversion route.

5.5 The Traffic Directorate will review signal performance in order to mitigate any

problems arising due to changes in traffic movement. 5.6 In addition to the monitoring already mentioned, regular observations will be

undertaken to identify any problems or potential issues that might arise once the diversion route is implemented. During the first few weeks of the diversion period it is anticipated that these observations will be more intense and will incorporate the full AM and PM peak periods.

5.7 The following paragraphs set out how each mode will be monitored. Informal

updates will be given regularly through existing meetings, such as the Traffic Liaison Group, Paddington Station Review Group and Community Liaison Panel or via telephone and email communications.

Buses 5.8 A method of collecting journey time data is to use the iBus system which has

recently been installed by TfL. The system records bus journey time from one bus stop to another. Data from before and after the diversions can be used to analyse the change in journey time as a result of the diversion and any resulting congestion.

Cycling 5.9 Cyclists will invariably choose a route to suit themselves rather than follow a

prescribed diversionary route. However, where manual classified counts are undertaken these will include collecting information on the volume and direction of travel of cyclists (see General Traffic, section 5.13). If problems arise, or more suitable alternative routes can be identified through this data then further discussion with WCC will enable other options to be considered.

5.10 In anticipation of cyclists choosing to disregard the closed traffic lane on

Eastbourne Terrace, an agreement has been made with the Metropolitan Police Service for enforcement against cyclists riding on available pedestrian walkways in Eastbourne Terrace from the first days of the closure and continuing on an ad hoc basis.

Taxis 5.11 Taxis numbers and movements will be captured by manual classified counts being

undertaken (see General Traffic, section 5.13) and on-going monitoring through regular site observations and communication through the Taxi and Private Hire team in TfL will continue. This will ensure the new taxi deck is operating at optimal efficiency.

Freight 5.12 Changes to enforcement and loading provisions may need to be made along the

diversion route for the duration of the diversion period. In order to monitor these provisions, details of the total number of vehicles receiving PCNs through WCC,

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together with a breakdown by time of day would be required. This approach will enable analysis of the level of usage of the loading bays, but also the level of compliance with the loading restrictions and will determine if increased enforcement service levels are required. It is envisaged that these be carried out frequently during the first month.

General Traffic 5.13 Queue length surveys for the existing traffic situation have been undertaken on

several roads in the area and are reported in the Transport Assessment. Further queue length surveys will be undertaken and compared against this existing data to understand the impact of the diversion route on the local network.

5.14 TfL Traffic Directorate will monitor the impact of the closure of Eastbourne Terrace

on the network to understand how it is performing by utilising ‘real time’ traffic data

taken directly from the traffic signals. This information can then be used to

compliment data from iBus and any other surveys undertaken on Craven Road /

Praed Street.

5.15 TfL Traffic Directorate will monitor the impact of rat running on residential roads

with the use of observations and feedback from local residents. Those roads that

have been highlighted as potential rat-runs are:

Chilworth Mews

Eastbourne Mews

Conduit Mews.

Potential mitigation may be to work with WCC to alter certain turning movements

on a temporary basis to limit the impact on quiet residential roads.

Environment 5.16 Environmental factors, particularly air quality and noise levels, at suitable receptor

points will be monitored by Crossrail during the early period of diversion activity and actions to mitigate any significant changes will be taken in association with Westminster City Council.

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Appendix A - Key Contacts (as at September 2011) The Crossrail Helpdesk has, and will continue to be, the main point of contact for all queries or comments from members of the public or businesses.

Name Role Remit Trigger Contact Email

Crossrail Helpdesk Resident/Business queries Main point of contact for external stakeholders.

Any queries arising. 0345 602 3813

helpdesk@crossrail.co.uk

Carolyn Agocs Group Communications and Consultation Manager

Lead for all Communications - Responds to Queries from residents/businesses, senior political figures - Organising briefings - Media communications

Requirement for press releases or responding to queries.

020 7126 3907

carolynagocs@tfl.gov.uk

Stephen O’Connor Surface Transport Communications

Lead for all Surface related communication issues. Conduit between CS, Helpdesk and other business partners.

Requirement for press releases or responding to queries.

020 3054 0156

stephen.o’connor@tfl.gov.uk

Ruth Heatherley Crossrail Communications Working as part of the wider Comms team

Requirement for press releases or responding to queries.

020 3229 9237

ruthheatherly@crossrail.co.uk

Jason Clark Surface Transport Crossrail Coordination Steering Group (STCCSG)

Coordination of the Steering Group Any issues impacting on ST services as a result of Crossrail works

020 3054 0297

jasonclark@tfl.gov.uk

Irene Selema STCCSG Coordination of the Steering Group Any issues impacting on ST services as a result of Crossrail works

020 3054 2450

Irene.selema@tfl.gov.uk

Peter Skilton TfL London Bus Operations - Westminster

All bus operational issues - Allocates on-street responsive team

Emergency road closure or severe delays.

020 7027 2872

peter.skilton@tfl.gov.uk

Mark Geldard CentreComm & Contingency Planning Manager

All bus operational issues Emergency road closure and traffic management

020 7027 5436

mark.geldard@tfl.gov.uk

Mick Keehan TfL London Bus Operations – Central area Night Manager

All bus operational issues - Allocates on-street responsive team

Night manager -All issues arising at night

020 7027 5866

mick.keehan@tfl.gov.uk

Matthew Preston TfL London Buses Performance Team

Liaison with bus operators on performance and service changes

Performance issues with bus routes.

020 3054 0530

matthew.preston@tfl-buses.co.uk

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Name Role Remit Trigger Contact Email

Andrew Wiseall TfL Network Performance Signal alterations Signal failure or unsatisfactory queue lengths at junctions.

020 3054 2686

andrewwiseall@tfl.gov.uk

Clare Woodcock TfL Forward Planning All traffic issues on SRN Modal issues related to Crossrail works

020 3054 2752

clarewoodcock@tfl.gov.uk

Darek Podwiazka TfL Surface, Coach Manager Lead for coach issues Any coach issues as a result of Crossrail works

020 3054 0160

darekpodwiazka@tfl.gov.uk

Gary Moreira Crossrail Lead for all Crossrail issues - Lorry route management & parking - Crossrail Site office and Crossrail worksites

Queries/complaints relating to CRL worksite or lorries.

020 3229 9221

garymoreira@crossrail.co.uk

Ben Whitton Crossrail Traffic management around Crossrail worksites in Paddington

Issues relating to traffic management

020 3229 9294

benwhitton@crossrail.co.uk

John Tenten TfL London Streets Traffic Control Centre

Dynamic network response - CCTV monitoring - Managing network congestion

Adverse traffic conditions.

020 3054 3033 / 07970 179348

johntenten@tfl.gov.uk

Jason Diffenthal TfL London Streets Traffic Control Centre

Dynamic network response - CCTV monitoring - Managing network congestion

Adverse traffic conditions.

0845 850 2621

jason.diffenthal@tfl.gov.uk

Chris Hough TfL London Streets Traffic Control Centre

Dynamic network response - CCTV monitoring - Managing network congestion

Adverse traffic conditions.

0845 850 2621

chrishough@tfl.gov.uk

Lelia King TfL London Streets Traffic Control Centre

Dynamic network response - CCTV monitoring - Managing network congestion

Adverse traffic conditions.

0845 850 2621

leliaking@tfl.gov.uk

Don Murchie Westminster City Council Lead officer - Lead and coordinate local highway authority responsibilities - Management of CCTV enforcement

Issues arising relating to the local highway authority.

020 7641 2517

dmurchie@westminster.gov.uk

Sarah Thompson Westminster City Council Borough officer supporting planning - Lead to manage parking enforcement

Issues arising relating to the local highway authority.

020 7641 3925

sthompson@westminster.gov.uk

Max Zindoga Westminster City Council Enforcement Non compliance. Extra enforcement required.

020 7641 2654

mzindoga@westminster.gov.uk

John Matthews Westminster City Council Enforcement Non compliance. Extra enforcement required.

07825 720109 jmatthews@westminster.gov.uk

Justin Bennett MPS Westminster Safety enforcement Safety issues or accidents

020 7321 9902

justin.bennett@met.police.uk