crown leadership masterclass slides critical management skills for managers (2-3 feb 2015)

CRITICAL MANAGEMENT SKILLS FOR MANAGERSPoh S. LimPrincipal Consultant/ DirectorMinuteman Resources

OBJECTIVES

1. Defining the necessary skills of management

2. Main causes of management failure

3. Understanding where the management skills should be applied in the role of a manager

4. Learning how to apply the management skills to improve the overall performance of the manager

CRITICAL SKILLS THAT MANAGERS NEED

MAIN CAUSES OF MANAGEMENT FAILURE

RESULTING IN MANAGEMENT FAILURE!!!

DEFICIENCY Poor leadership skills

Poor planning skills

Poor communications skills

Poor people skills

Poor coaching skills

CONSEQUENCE Uninspired workforce & no

teamwork

Disorganized and uncoordinated

Mistake prone resulting in waste

Demoralized workforce and turnover

Untrained and no awareness

WHERE MANAGEMENT SKILLS SHOULD BE APPLIED

Management skills can be taught and learnt……but it all begins with

awareness of deficiency and a humble attitude

coupled with the willingness to learn and

apply what has been learnt

Leadership skillsPeople skills

Communication skillsCoaching skills

Strategic thinkingAnalytical thinkingCreative thinkingData driven thinkingInnovative mindsetAgile mindsetPlanning skills

APPLYING MANAGEMENT SKILLS TO IMPROVE PERFORMANCE

Managers lead teams. As a manager of a team, leadership skills help to motivate the team, bind them together in teamwork and

inspire them to achieve their targets and goals

Having planning skills make for a better work environment. The workflow will be improved, and the workplace more organized.

A Short Quick Exercise

Write a short list of tools or techniques used for planning by managers? About 3 to 5 will do. A

discussion to follow.( 5 mins.)

Project Gantt Chart

Flowchart

Online Calendaring System

Online/Cloud CRM System

When communicating, the message needs to be communicated clearly, otherwise misunderstanding can arise. Miscommunication is unproductive causes quality or morale problems within an organization

How we communicate

VERBAL COMMUNICATIONS

Speak clearly and distinctly. Use polite, positive and diplomatic words. In a conversation, seek clarification if uncertain of

what the superior, peer or subordinate is trying to communicate.

Be aware of the facial expression and tone of voice of yourself and the person you are speaking to.

If upset, manage your anger, do not let it escalate; if unable to control yourself, take a deep breath and excuse yourself.

Above all, be professional and stay professional.

WHAT COULD HAPPEN IN MISCOMMUNICATION

WRITTEN COMMUNICATION

Know who your audience is in the written communication. Use simple language that is clear and succinct. Avoid

bombastic language. Keep sentences short and simple. If the communication needs to be supplemented with

diagrams, include them so that understanding is increased. Use standard business English, check for grammatical, spelling

and punctuation errors and correct them if found incorrect. Keep message brief and to the point. Keep language neutral. If there are separate items to list, it is all right to use bullets

to list the points.

Being a People Person means

having EQ (Emotional

Quotient) that helps you

manage your team

Happy/JoySad/ Distress

FearAnger

DisgustContemptSurprise

1 2 3

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There are seven universally recognizable facial expressions of emotions. Can you identify

them correctly?

END

Mr. Poh S. LimPrincipal Consultant/ DirectorMinuteman ResourcesEmail: poh.s.lim@minutemanresources.comWebsite: www.minutemanresources.com