cseb case study

CUSTOMER @ CSEB

Chhatisgarh State Electricity BoardGeneration, Transmission & Distribution (Unbundled) HO: Raipur, ChhattisgarhEmployee: 18000 +Consumer 3 Million

Objective:Establishing an integrated business process platform with the SAP for Utilities solution portfolio, including the SAP® Supplier Relationship Management application. Implementation Partner:Tata Consultancy Services

Key Challenges Integrate people, processes,

and power plants across the entire business

Improve operational and management decision making with better access to accurate data

Automate manual and paper-based processes

Adopt best practices for Energy Billing & Customer Financial Supply chain.

Optimize the performance of aging assets

Implementation Best practise

Dedicated team alloted with new department in EITC formed for ERP headed by Chief Engineer.

Strong mindset of the module leaders to cover the whole state for training and support. (Total location: 245)

Firm decisions from Management about dates of migration from paper based to online.

Strategic & Financial benefits:

Increase of billing coverage.

Transparent procurement system with reverse auction.

Reduction of spares in stores.

Customers paid bills online, through ATM and through Banks.

Regulatory boards query response time decreased

Increased productivity with centralized payroll operations

Why SAP Was Selected Demonstrated understanding

and expertise in the power industry

Integrated solution that supports best practices for power companies

One-stop solution for transactions and reporting through the use of interactive dashboards

Integration of business processes

SAP BUSINESS PROCESS PLATFORM

CSEB PRESENTATION AT SAP SUMMIT

SHOWCASE CUSTOMER CHHATISGARH STATE ELECTRICITY BOARD