cultural professionalism and conflict resolution: training powerpoint

Cultural Professionalism and Conflict Resolution

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Course Objectives(Cultural Competency)

1. How to Identify Individuals with Biases and Survive

2. Public vs. Police Perception3. What’s Your “DEAL”4. Police Culture, Professionalism & Challenges

to Personal Liability Today

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7th WORLD CHOIR GAMES 2012

July 4 - 14, Cincinnati (Ohio), USA

• For the first time, the World Choir Games will take place in the USA. From July 4 - 14, 2012 choirs from all over the world will gather again at the 7th World Choir Games (WCG) in Cincinnati to contribute their share to international understanding and peace among nations.

• The idea of the World Choir Games originates from the effort to bring together people and peoples, who are united through singing, in peaceful competition. This way, the coming together of nations also in arts, can be effectively and illustratively demonstrated and continuously challenged.

• As the world’s biggest choir competition, the World Choir Games shall inspire people to experience the strength of interaction which is able to challenge personality and community equally by singing together. Participation alone is important and the greatest honor. The World Choir Games are organized for amateur choirs from all over the world, no matter which continent they come from or which musical genres are represented in their repertoires or which artistic ambitions they have.

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7th WORLD CHOIR GAMES 2012• Participating Groups – total registered groups: 367

• The following Countries/Commonwealths/Nations have registered groups for the event*:(As of February 28, 2012)

• Australia, Austria, Bahamas, Belgium, Bolivia, Brazil, Canada, Channel Islands-Jersey, China, China/Hong Kong SAR, Chinese Taipei, Columbia, Commonwealth of Puerto Rico, Croatia, Czech Republic, Denmark, France, Germany, Great Britain, Hungary, India, Indonesia, Iran, Israel, Jamaica, Japan, Kazakhstan, Latvia, Lithuania, Namibia, Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Romania, Russia, Singapore, South Africa, Spain, Switzerland, Thailand, Turkey, Ukraine, USA, Venezuela, and Vietnam.

• * The choirs are registered but have not yet been confirmed by the artistic committee of the World Choir Games.

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Self Evaluation-

Important Law Enforcement Questions• Why Am I Here…

• Why Should I Buy In…

• What’s In It For Me????

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How to Identify Individuals with Biases and Survive

• Identify differences (seen and unseen)

• How are these differences reinforced• Biases: ‘Influencing indicators’ developed

from personal experiences (Good/Bad)

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• Creates 6th sense• Body language• Tone & truthfulness

*Those that have no foundation

*Everyone has both , the challenge is to control the bad from influencing your decision making and Your Actions.

Good vs. Bad Biases:

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Biases: State of having influencing indicators

developed & reinforced from personal experiences…

What’s Prejudice?

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Prejudice…

Overt baseless pre- judgments, or attitudes toward people or groups that are action

based.(verbal/physical)

#1 indicator of prejudice actions is assuming your way is the only right way

a.k.a. Ethnocentric Attitude = Liability

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Summary

Biases & Prejudices, shape individual perceptions and ‘Paradigms’.

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Q: How did we get everyone to see the same thing?

1. We communicated

2. We listen, outlined, and we tried to see the “same facts” from another point of view.

_____3. Was anyone right or wrong”

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* In reshaping your “paradigm” or lenses from which you see things, your attitude will reflect your professionalism in addressing people of a different race, color, national origin, or gender, gender identity, sexual orientation, religion or disability through…1. Your Response2. Your Professional Action &3. Your Service= Reputation

Who Controls all of these factors…?

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Cultural Conflict:

Is a dispute between two or more persons over a real or perceived difference of

facts.

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Causes of Conflict

Biases+ Prejudice

Perceptions - Beliefs

*based on your Paradigm*

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How are Police Paradigms used and controlled?

(#1 police priority)

• Safety & Impartiality

• And rules of – Reasonable Suspicion– Probable Cause

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In the past, being referred to as an effective senior officer or an effective senior community member may have been because these persons were better able to shift their personal ‘paradigm’ and were open to considering facts from several differing points of view.

WHY?

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Two Critical Stages in Police

Communications in Defusing Conflict:Reference: Chief Reuben M. Greenberg: Charleston PD, South Carolina

(effectively using paradigm)

1. Engagement…(Initial actions)

2. Dis-engagement(Lasting Impression upon exit…)

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What's your “D.E.A.L” with people

D - De-escalate/DiffuseE - Empathize/ ExplainA - Apologize/ take ActionL - Leave them in control

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How do we leave people…

• Victimized as SUSPECTS

• Supporters of your actions?

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Successful “dis-engagement” Phrases to change a “victim” into a

“supporter” of your actions and you:

• Thank you!

• I really appreciate your cooperation…

• I’m sorry for the inconvenience ..

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Public Expectation of police service

1. To be treated with dignity & respect

2. That you avoid stereotyping

3. That you listen before questioning

4. That You maintain your professionalism

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What is the gain for “You” and your department?

• Professional Respect

• Less Complaints

• Peer Recognition

• Job Satisfaction

• Community Trust & Cooperation28

What is the loss to “you” & your department if you are unable to

successfully communicate?

• Anger in the community• Mistrust of the Police• Disrespect of Police Department• Loss of community support• Deters community involvement• Source of law suits

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Police Culture

How we all are measured

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Vision Mission Values• •

Cincinnati Police Department

• Vision Statement• The Cincinnati Police Department will be recognized as the standard of excellence in policing.

• Mission Statement• The Cincinnati Police Department will develop personnel and manage resources to promote effective

partnerships with the community to improve the quality of life through the delivery of fair and impartial police services while maintaining an atmosphere of respect for human dignity.

• Core Values• Integrity – Our actions and relationship with the community are guided by an internal sense of honesty

and morality.• Professionalism – Our conduct and demeanor display the highest standard of personal and organizational

excellence.• Diversity – Our members recognize differences as a strength in our organization and community.• Accountability – Our duty is to promote public trust by upholding our obligations to the department and

community.• Vigilance – Our responsibility is to be alert to issues and activities impacting our community

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Checks on Police Practices

Police Measurements & practices you never want to be judged by:

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Checks on Police Practices Cont.

Pattern & Practice- Written SOP’s of your department compared to those actions actually practiced by you.

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Checks on Police Practices Cont.

Liability- Degree of Your Legal Obligation.

(effects your Freedom, Job, and Pension)

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Checks on Police Practices Cont.

Conspiracy- An agreement or having knowledge of planning or carrying out a wrongful act

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Checks on Police Practices Cont.

Complicity- Being an active or passive accomplice to a wrongful act

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Checks on Police Practices Cont.

Malfeasance- Using your position for wrong doing… contrary to your official obligations

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Checks on Police Practices Cont.

Misfeasance- Performance of a lawful act in an illegal manner

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Checks on Police Practices Cont.

Neglect- Failure to take appropriate action

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Checks on Police Practices Cont.

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*Checks o Police Practices today:

• Pattern & Practice - actual practices• Liability - degree of involvement• Conspiracy- agreement/knowing• Complicity- Being active or passive part• Malfeasance- using position wrongly• Misfeasance- lawful act in illegal manner • Neglect – fail to take appropriate action• Civil Rights Violation- rights protected by U.S.

Constitution

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Last Challenge:

Questions: Think about being out of your “comfort zone” – in a place you’ve never been before - language barrier, unknown support system or connections: How do you think you might react? What would you do?

Answer: Your Actions, Be Professional!

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Thanks for Listening…

And most importantly…

“Always Be Safe”

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Questions?

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C.R.S.“Community Relations Service”

U S Department of Justice

Website: www.usdoj.gov/crsFree Resources

- Response & assistance in critical incident assessments and demonstrations

- School/community outreach programs & resource contacts

- Assistance to departments with training & community education programs, etc.

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