customizing help desk & user portal

Customizing theHelp Desk & User Portal

Presented By:

Agenda

Plugins & Widgets

Customizing the User Portal

Customizing the Help Desk

Dashboards

Tickets Anywhere

Q&A

Live Demo - Plugins

Familiarity with layout

Categories

RE: plugins overview video, docs, etc.

Contest: Win your way to SpiceWorld Austin Spiceworks Plugin Contest.

plugin

Customizing the User Portal

Live Demo User Portal

Using fresh install of Spiceworks

Preferences for User Portal look

Add, remove, edit & rearrange content

Add new pages & new articles

Add widgets

Rollout Tips

Create helpdesk alias for server (CNAME). For example, http://helpdesk/

Set default landing/home page in their Internet Browser to be the User Portal

Settings

Help Desk

Default landing page

Help Desk

Help Desk Queues

http://community.spiceworks.com/plugin/18

http://community.spiceworks.com/plugin/35

http://community.spiceworks.com/plugin/9

Easier to

edit in

Notepad

CustomDashboards

Customizations and Tips

SQL Reports can drive graphs

Custom Dashboards for reporting

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Tick

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Additional Resources

Questions?